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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
Job Description
It’s an exciting time here at Fivetran. We have grown our revenue, customer base and teams very substantially over the past several years. We are rapidly growing our customer-facing teams and are searching for our next CSM Manager for the Commercial segment.
We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars. This role could be a great fit if you have experience in customer success, account management or sales for enterprise software. This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers. Our Commercial CSMs focus on onboarding, adoption, retention and net revenue growth.
As a CSM Manager at Fivetran, you will:
* Maintain SFDC hygiene and forecast accurately on a monthly and quarterly basis
* Meet aggressive hiring goals * Coach IC’s on how to handle a myriad of customer circumstances* Work collaboratively with your peers* Be adaptable to change* Foster an environment of growth and learningWhat you bring to the table:
* Customer centricity; always executing with a customer centric mindset
* A track record of success! Hitting or exceeding your goals and KPIs* The right balance of self-confidence and humility to get buy in from your team* Tenacity; you do not shy away from hard conversations or situations, you approach each challenge with determination and skill to achieve the best outcomes * A One Team One Dream mentality* Experience with Salesforce is a mustNice-to-haves (optional):
* Experience with Looker, Catalyst and Slack
Perks and Benefits:
* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off* 401k match program* Eligible donation match program* Monthly cell phone stipend* Work-from-home equipment reimbursement for your home office setup!* Professional development and training opportunities* Company virtual happy hours, free food, and fun team building activities* Commuter benefits to help with transit and parking costs* Employee Assistance Program (EAP)* Referral Bonuses* Stock equity -- every employee is granted stock options when they walk in the door * Annual Camp Fivetran trip that brings together every employee from around the worldWe’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
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