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The Opportunity

Recyclist is seeking a Customer Success Specialist to join our Customer Success Department's mission to provide outstanding product and service to our customers. Your primary responsibilities as a Customer Success Specialist are to proactively engage with customers to identify their needs and provide technical support to assist them with achieving their programmatic evaluations, recordkeeping and reporting goals. The Customer Success Specialist must demonstrate strong collaboration and communication skills, and a willingness to learn and apply new technologies.

Why Recyclist?

Recyclist's mission is to design and build simple, elegant technology solutions to complex environmental challenges, with a focus in the solid waste and recycling industry. Our products help communities make progress toward their zero waste goals, whether that involves tracking and managing data behind-the-scenes or educating residents through state-of-the-art digital outreach. Our solutions are technology-based and our primary focus is on meeting real people's needs and providing outstanding service to everyone who uses our products.

Recyclist builds teams around collaborative team players who are motivated by our contribution to positive environmental impacts. We are adaptable, approachable and driven. If this sounds like you, we want to meet you!

What drives you

• A connection with our mission and core values
• Tech-savvy problem solving skills
• Customer-centric curiosity about user behavior and goals
• Empathy for partners and the desire to help them maximize product value
• The willingness to chase down answers
• Ability to collaborate in a remote, erse team environment

• An eagerness to learn, prioritize and deliver at a fast-paced startup 

What you'll do

• Facilitate an inviting technical support experience for customers with prompt, friendly and knowledgeable responses to questions 
• Build and nurture relationships with a growing group of customers through each stage of the customer lifecycle, from onboarding through renewals
• Drive key documentation efforts across the team by managing customer data including goals, product usage, user experience and customer feedback 
• Engage proactively with new and established customers by utilizing our customer feedback mechanisms, developing customer communication campaigns and hosting virtual and/or in-person meetings
• Participate in figuring out how we track and resolve pain points early in the customer experience
• Contribute to our knowledge base, training videos and other education collateral
• Support contract renewals, upsells and cross sells of our products and services
• Collaborate with our Product and Data Services Teams to receive data from customer accounts and lead communication throughout the data processing cycle
• Partner with other teams on tasks related to deployments, customizations, configuration, feature testing and more
• Contribute to projects in other departments, as needed
• Jump on the opportunity to support or lead special projects 
• Share updates about tasks, priorities and progress regularly with teammates in the Customer Success Department

Schedule

• Our core hours are from 10 am to 3 pm PST Monday through Friday. 
• Your availability to provide customer support between 7 am and 10 am PST is highly desired. 

What you'll bring:

• 1+ year of professional experience in a customer service/support role with a software company, in the solid waste industry or a related field
• Exceptional written and verbal communication skills
• Compassionate customer communication style
• Familiarity with a CRM platform
• Excellent Microsoft Excel skills
• Aptitude in math and logic
• Adaptability to work on multiple projects concurrently and prioritize competing responsibilities while paying close attention to detail
• Comfort working in a fast-paced environment 
• Demonstration of team-working abilities and high moral compass
• Desire to take initiative
• Ability to exercise discretion and independent judgment 
• Self-motivation and drive for results

Bonus points!

• 2-3 years professional experience working for a remote, tech startup in a customer-facing role!
• Knowledge of California solid waste regulations 
• Experience using Hubspot, or other CRM platforms
• Knowledge of agile project management best practices
• Knowledge of relational databases
• Knowledge of software development life cycle

What we offer:

• Fully remote flexibility to work from home or a local co-working space anywhere in the United States
• Paid sick leave, paid holidays and unlimited paid vacation
• Generous paid parental leave 
• Generous QSEHRA health coverage subsidy plan
• 401(k) plan with matching employer contributions
• Commitment to your professional development opportunities
• Recyclist is an Equal Opportunity Employer

Recyclist is an Equal Opportunity Employer. We value ersity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from marginalized backgrounds to apply. However you identify or whatever your path, please apply if a position connects with your passions and interests. Come join us and help us build a company where we're all proud to belong!

Hi! We're LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a part-time Social Media Manager to help us propel our growth.

Check out our careers page here: https://linkgraph.io/careers/

If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you!

Responsibilities

• Manage a variety of social media accounts which include but are not limited to: LinkedIn, Twitter, Facebook, etc.
• Consistently create engaging content to promote brand awareness and increase visibility.
• Consistently correspond with LinkGraph's social media community of followers and commit to constantly growing that community.
• Research current market trends and propose opportunities to promote those trends on our platforms.
• Take ownership of organic and paid content across all platforms.
• Working closely with our Communications and Marketing departments to promote PR efforts, collaborate on social media campaigns, and support to outreach of company updates, image, and content.

This role is a part-time contractor position at about 20 hours a week.

Requirements

• Experience as a Social Media Manager.
• Experience or knowledge of SEO is a huge plus!
• High energy and ambitious.
• Strong written communication skills.
• A strong ability to navigate multiple social media accounts at once.
• Highly organized.
• Someone looking for a fast-paced startup culture to grow in.
• A positive attitude and willingness to jump into dynamic projects.

Life at LinkGraph

At LinkGraph, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our culture reflects our team's erse interests.

We're a growing team of erse professionals, however, we all share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it. Our team culture is one of fast-paced innovation, where each person is empowered to take on their own ambitious projects, with the support of their teammates. 

Here's some insight into our core values:

• We assume positive intent.
• We have an “I can figure it out/Google it” attitude.
• We are initiative takers.
• We are adaptable and resilient.
• We have integrity.
• We are kind and thrive in collaboration.

We've got plenty of perks, but the biggest one is working with other energetic high-achievers. We are very proud of the kind, inclusive, and collaborative company culture we have built and have been very lucky to be recognized by both national and local industry leaders:

• 2022 Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada's Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc's On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

Rate: 

$15-25 an hour

Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.

Our Ideal Candidate:

• Becomes an industry expert and extension of our clients' needs

• Answers communication from prospective and return clients and assist them

• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs

• Assists current or prospective clients with questions or inquiries

Requirements:

• Ability to complete virtual training independently

• 10 days of virtual initial training = must be a self-starter

• USA ONLY

• Previous customer service or sales experience

• Excellent communication, phone skills, and phone etiquette

• Basic computer skills to include experience or knowledge Zoom, email, social media, texting

• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job

• Excellent time management and administrative skills with keen attention to detail

Equipment:

• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox

• Web camera

• Must have access to wired high-speed internet

Title: Workforce Management Real Time Analyst

Location: Chicago, IL/Remote

Helping the Everyday Consumer Build Financial Health

OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte’s Technology Fast 500 , and the seventh fastest-growing Chicagoland company by Crain’s Chicago Business. The company was also named on Forbes America 2021 list of America’s Best Startup Employers and Built In’s 2021 Best Places to Work in Chicago. We welcome iniduals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.

OppFi is a team of caring, innovative, and inclusive iniduals with erse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!

What you’ll get to do:

The Workforce Management Real Time Analyst will manage scheduling, workforce planning needs, schedule adherence, and workforce management (WFM) software. In this role you will determine appropriate staffing and adjustments required to meet service level goals. You will update information needed for Workforce Management tools and manage time off and schedule change requests while ensuring appropriate floor coverage.

• Manage advocate scheduling (including shifts, overtime, trainings, meetings, lunch breaks, absenteeism, vacation, etc.) to ensure daily service level goals are met.
• Analyze short-term scheduling gaps and partner with Stakeholders to recruit employees to fill the gaps.
• Monitor schedule adherence including performance variances and partner with the WFM Analyst to identify drivers affecting those variances.
• Manage workforce management software (update new hires, employee skill attributes, attrition, transfers, etc.)
• Perpetual Multi-tasking, working in multiple systems and watching multiple lines of business all day and communicating through multiple channels.
• Create scheduling rules in partnership with leadership.
• Assist the WFM analyst with creating the short-term forecasting models (volume, productivity, non-productive time, FTEs, etc)
• Facilitate shift change requests

What you’ll bring to the team:

• 1+ years of experience in a contact center environment
• 1+ years previous experience in a Workforce Management role as a RTA or Analyst
• Must be able to work evening shift
• Experience with Aspect or other WFM platform
• Demonstrates advanced decision-making and complex problem-solving skills, proactively gathering the right data from appropriate sources
• Advanced Microsoft Excel skills
• Ability to maintain composure in critical situations and communicate clearly with stakeholders
• Demonstrates an ability to analyze data and using it to drive decision-making and implement effective resolutions

Reports to: Manager of Workforce Management

Job Level: Analyst

The minimum salary for this role is $52,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you’ll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

• Day 1 – Month 3: Define Your Mission
  You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.

• Months 3 – 6: Define Your Belonging
  You’ll understand OppFi’s culture and know how to engage with and influence that culture.

• Months 6 – 12: Define Your Journey
  You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual.

EEOC Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified iniduals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at:

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the “OppFi California Employee Privacy Policy”, which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/

**Please note we are currently only accepting applications from candidates with an existing right to work in the UK**

**Applications must include a cover letter so we can get to know you.**

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What we're offering (we all know everyone jumps to this section first!)

• £32,000
• Share options so you can benefit from our success.
• 28 days paid holiday plus 8 bank holidays, and an additional 5 unpaid if you wish to take them.
• Flexible working - you can work from home, but it would be great if you could pop into from our Shoreditch office once or twice a week.
• Regular (optional) socials. In the past year we've lost at Hijingo Bingo, been awestruck at Cabaret and sampled plenty of East London's finest grub. 

Key responsibilities:

• Strive to delight all customers with prompt, accurate and empathetic technical support via the chatbot function
• Take ownership of assigned reported technical issues and follow through to resolution with the ability to research, diagnose, troubleshoot and identify solutions, sometimes working with other teams to do so
• Suggest improvements to our products / processes and work with other teams to define requirements and document those improvements
• Manage demo cloud accounts for GCP, Azure and AWS to assist with support collateral
• Document support issues and contribute to our knowledge base in the form of help articles, instructions manuals, FAQs, internal process etc – ensuring that content is always up to date

Technical skills / experience

• Be familiar with basic command and terminal usage in MacOS, Windows and Linux
• Have a basic understanding of: TCP/IP; firewalls, WAFs, IPS and IDS; the differences between external and internal networks; TLS/SSL; how to test whether a service is exposed to the internet
• Have basic knowledge of Cloud services (AWS, Azure and GCP)
• Have basic knowledge of security tools such as Nmap
• Have experience working for a SaaS company

The ideal candidate will:

• Have excellent command of written English language and the ability to communicate technical details effectively to people with various levels of technical competence and knowledge
• Have a resourceful and determined approach to problem-solving
• Have excellent interpersonal skills and be comfortable with client-facing calls
• Be empathetic and courteous – for some clients this is their first dip into cyber security and we want them to feel as comfortable and supported as possible

About Intruder:

Intruder is a fast-growing cyber security startup that's been through prestigious accelerators including CyLon and the GCHQ Cyber Accelerator. Intruder helps companies easily identify, track, and fix cyber security weaknesses, before they get hacked. Intruder has its headquarters in London, UK, and provides cyber security services to over 1,500 customers worldwide. Learn more about Intruder's growing services, team and our values.

Why join us?

Intruder is a dynamic and well-funded start-up operating in a thriving market. We're a small, but rapidly growing team that are passionate about the work we do and never miss a chance to celebrate the wins. You'll join the company at just the right time – we've established a product-market fit and things are really taking off!

Customer Experience Agent, Support

at K Health

Remote

Who we are:

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We’re looking for mission-driven iniduals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all.

Named as one of FastCompany’s Most Innovative Health Companies of 2022 and to the 2021 CNBC Disruptor 50 list, K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what’s wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phoneno insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding and our Series E funding round brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

About the role:

K Health’s Customer Experience team is growing and we are looking for someone who has a vast skill-set but a dedicated passion for excellence. We are hiring in Central, Mountain and Pacific Time zones.

You’re expected to become an expert on our product, eliminate any hurdles for users, and ultimately build brand loyalty through our Support organizations. As part of our support team, you’ll handle both phone and email inquiries in a timely manner with thoughtful, thorough responses. You’ll impart our company values through your interactions with our customers and will effectively capture user feedback to help us improve our product!

Be sure to check out our app on your android or apple store.

What you’ll do:

• Tackle a variety of issues with clients and resolve problems quickly
• Handle customer calls with empathy, active listening, and product expertise (20+ calls per day)
• Craft and customize emails using personalization while maintaining the brand voice
• Use solution driven tactics to troubleshoot issues to provide a seamless customer experience
• Actively listen to customer issues to diffuse or escalate as necessary
• Perform against challenging goals with a best-in-class team for the efficiency & quality of work
• Ensure the safety of our patients’ information by operating under HIPAA guidelines
• Accurately document customer feedback and issues using ticketing systems
• Autonomously handle customer requests with motivation and discipline
• Contribute to a positive and supportive team environment

What we’re looking for:

• You have 2+ years of customer service experience supporting a rapidly growing organization
• You have experience working for a fast growing and dynamic start-up
• You enjoy and take joy finding solutions to customer problems
• You are excited to help customers and passionate about changing the healthcare system
• You take ownership of customers’ issues and adhere to K’s processes and policies
• You are able to move quickly through systems without sacrificing attention to detail
• You are reliable and have a proactive, organized, and detail-oriented mindset
• You are experienced with Salesforce and G Suite, and other call center tools
• You have flexibility in your schedule and can work nights, weekends and holidays

Benefits & Perks:

• Work remotely in the US
• 20 paid vacation days & 5 sick days per year
• Stock options for every full-time employee
• Paid parental leave
• 401k matching up to 5%
• Commuter Benefits
• Competitive health, dental, and vision insurance options
• Digital healthcare solutions with OneMedical and LiveHealth
• Pet Insurance

Compensation Range:

• $18.00 Per Hour

K Health offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate’s experience and expertise.

We’re deeply committed to building teams as erse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.

Please note that our company has adopted a COVID-19 vaccination policy for our office-based employees to safeguard the health and well-being of our employees. As a condition of employment, our office-based employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

We are looking for a Junior Community Manager to help us promote the incredible people and technology in Cilium and eBPF. You'll work within Isovalent's community team to drive the impact of the open source projects we work with and contribute to. This is a great opportunity for someone with a passion for open source community building.

• Manage relationships with end users and developers to showcase Cilium’s role and Isovalent’s work in the open source ecosystem

• Use social media to promote community activities and content

• Work with the Development, Sales, and Marketing teams to make sure the Cilium and eBPF brand and content are relatable and resonate with the open source ecosystem around eBPF and our projects

• Work with the CNCF, eBPF Foundation, and other open source communities to build the Cilium brand through events, content, and other community activities

• Partner with our advocates to highlight Isovalent’s contributions to the open source community

• Promote the work of the Cilium community through various social media channels including the eCHO livestream, @ciliumproject, @ebpfsummit, LinkedIn and Cilium Slack

• Write, edit, format, and post content to the Cilium and ebpf.io blogs from both internal and external sources

• Reaching out to Cilium end users to engage on conference talks and case studies

• Help organize events, such as eBPF Summit; for example interacting with speakers to ensure they deliver content on time 

• Organize Isovalent's existing talk proposals, slide decks, and talks so they are reusable and discoverable both internally and externally

• Create engaging ways for the open source community to interact and grow with Isovalent - bring your ideas to the table

• Track effectiveness of outreach programs and use that data to inform strategy going forward

Isovalent is the company founded by the creators of Cilium and eBPF. Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of leading global organizations, including Adobe, AWS, Capital One, Datadog, GitLab, Google, and many more. Isovalent is headquartered in Mountain View, CA and is backed by Andreessen Horowitz, Google, and Cisco Investments.

• Demonstrable track record of engaging social media management, with a credible voice amongst a technical community
• Familiarity with managing content on media platforms like YouTube; experience editing videos and images is a plus
• Understanding of open source communities - the ideal candidate will already be participating in some way with the CNCF or one of its projects
• Great written English, with the ability to proof-edit other people's written content
• Well-organized and self-disciplined

About Grabyo

Grabyo is the video platform built for live, social, & mobile. Our cloud-based platform removes the traditional complexities of professional video production and distribution, and empowers digital and broadcast teams to easily manage content creation and monetization across social, OTT, & broadcast channels.

Grabyo launched in 2014 and currently works with over 170 premium broadcasters, sports properties and digital publishers around the world, including NFL, NASCAR, WWE, UFC, PGA Tour, Univision, Showtime, Big Ten Network, PBS, Ironman, The Premier League, La Liga, ATP, AELTC Wimbledon, Real Madrid, FC Barcelona, Chelsea FC, BT Sport, The FA, and IGN.

Grabyo is a privately held company with offices in New York, Los Angeles, Miami, Sao Paulo, Singapore and London. For more information on Grabyo, visit http://about.grabyo.com/

Role Responsibilities:

As a Director, Customer Success, your role is to ensure Grabyo customers are deriving value from Grabyo’s platform and achieving their desired goals and objectives using the platform. You will own the day-to-day customer relationships, manage onboarding, provide training, drive adoption and usage of the Grabyo platform and work closely with the Americas sales team to ensure the successful renewal of the customer.

The Director will also work closely with the regional commercial team, managing Grabyo’s existing key accounts and potential new customers across the region. The key objective of this role is to be the customer’s trusted advisor; gaining a deep understanding of each customer’s needs and how Grabyo’s tools and services can influence their business objectives.

You will need to develop a detailed knowledge of the Grabyo products and work closely with internal teams to meet clients’ expectations and contribute to the continual growth of Grabyo, including:

• Supporting the Americas commercial team on product demonstrations, customer onboarding and training.
• Listening and understanding our customers' current and future requirements and working with our Product Management Team to help prioritize these on the Grabyo product roadmap.
• Maintaining a strong relationship with the Customer Support team in LA, London and Singapore.
• Identifying relevant new client projects and growth opportunities for Grabyo in the region.
• Support in contract renewal processes with assigned clients.
• Acting as a main contact and escalation point for our customers, assisting a good working relationship with the Grabyo support team.
• Working with Marketing to develop Grabyo’s client case studies and press portfolio.
• Driving Grabyo’s Customer Satisfaction Program; ensuring that agreed KPIs are met.
• Fulfilling other Customer Support tasks where necessary

Requirements

Requirements:

• The ideal candidate will thrive in a high-energy, start-up culture and look for new ways to create value for the business and the team
• 5-8 years experience in similar client facing, customer success, project management or account management roles
• Fast learner, eager to grow a career at the cutting edge of technology and content
• Keen to deepen knowledge and understanding of Grabyo’s business operations
• A passion for broadcast media, digital media, social media and content
• Strong integrity, intelligence and can-do attitude
• Structured, methodical and detail oriented
• Ability to work autonomously as well as being a team player
• Develop strong and productive working relationships with clients
• Excellent written, presentation and and verbal communication skills
• Bachelor’s degree or similar
• A love of sports, entertainment, or news is a bonus
• Ability to speak Spanish

ReturnLogic is on a mission to become the operating system of returns for modern ecommerce retailers. Our Software-as-a-Service platform helps retailers optimize their product returns strategy, improve the customer experience, and drive bottom line growth.

Our team is intrigued by, and inspired to hire, problem solvers who have a core “can do” attitude, a vision of “what can be, instead of what has been” and who want to build on a history of hard work, ethics, and the pursuit of excellence in every aspect of their daily work.

Customer Success at ReturnLogic is a critical part of our success and the success of our customers. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.

We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with ReturnLogic. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in ecommerce. We are very interested in iniduals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve returns challenges for customers using our software.

How you will make a difference:

• Be passionate about customer success and establish yourself as the trusted advisor for 60+ customers.
• Devise strategies to help increase revenue for all your customers through the ReturnLogic platform.
• Onboard new clients, so they are set up for success, continually provide proactive strategic advice and guidance, respond to client questions in a timely manner, provide ReturnLogic best practices to ensure clients are achieving their business goals.
• Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
• Keep customers up to date on product releases and new features.
• Contribute feedback to Product/Engineering on product improvements to enhance customer engagement.
• Work to set priorities and establish a technical health plan for open problems and resolve issues in a timely manner.
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
• Document troubleshooting and problem resolution steps.
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

Requirements

• 2+ years of account management experience with a track record for building and nurturing relationships.
• Experience explaining how to reach key goals using software with end users.
• A track record for creative problem solving for customers and end users.
• Experience in ecommerce operations or advising customers on returns strategy.
• Comfortable discussing account renewals, and cancellations.
• Thrives in a collaborative environment.
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference and email.
• Curious and eager to learn.
• Able to adapt in a quickly changing environment.
• Experience with: Microsoft Office Suite, Sharepoint and PowerPoint.
• Track record managing customer relationships through HubSpot or similar CRMs.
• Experience using E-Commerce platforms a plus.

Benefits

• Half Day Fridays (through end of 2022)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (birthing and non-birthing parents)
• Short-Term & Long-Term Disability
• Training & Development
• Work From Home

Salary Range:

• $65,000 to $75,000

About Us:

We’re a company led by start-up people that like solving problems and building things. The leadership team is transparent and engages every last employee in the strategy, objectives, targets — and results.

At ReturnLogic we value the unique backgrounds, experiences and perspectives each team member brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

At Vouched we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, APIs, and at the edge ML.

• Verify thousands of people every day across multiple countries and industries providing access to critical services
• Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers
• Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications
• Drive to own the market and deliver a world-changing client and end-user experience

We are looking for a Customer Success leader to join and be a key member of the growing GTM leadership team at Vouched. In this role, you'll act as player-coach as we build the team responsible for customer advocacy, retaining and growing major existing accounts, supporting the growth of our technical documentation, partnering with our Solutions team, and overall post-sales strategy. You and your team will be the face of Vouched as you lead customers through their post-sales journey, with an aim of delivering the highest-level of service in the IDV space.

• Build, lead, and develop a CS team
• Help identify and recruit key talent within and outside the IDV space
• Develop and implement Account Management practices and tools
• Develop and execute overall and customer-specific account retention and growth strategies
• Keep leadership and cross-functional teams up to date on customers’ product priorities
• Demonstrate Vouched value to customers on an ongoing basis
• Act as the voice of the customer internally to support the organization with preparation for customer interactions, prioritization, and and product roadmap
• Work as a part of the larger team; we’re all building this together

Requirements

• BS/BA required
• At least five years experience in Customer Success or Strategic Account Management
• At least one year of experience leading Success or Strategic Account teams
• Experience in developing and implementing Account Management best practices, procedures and tools
• Experience building or helping to build teams
• Critical thinking and strategic view skills
• Exceptional communication and interpersonal skills
• Willingness to quickly adjust and contribute to evolving needs, structuring, and planning
• Outstanding negotiation, challenger selling and consultative sales skills
• Demonstrated experience navigating large client organizations and executing enterprise renewals and upsells
• Proficiency with SalesForce or other CRM software
• Comfort with up to 50% travel, post-COVID—this is a remote role, with travel as required
• Startup experience preferred

Benefits

• Flexible paid time off
• Healthcare
• Vision
• Equity compensation
• Flexible remote, work-from-home arrangements
• Parental leave

This is a remote role - however, you must be based in the US (US work authorization required)

We are seeking an outgoing inidual for our Administrative Assistant position!

Your Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for and reporting purposes
• Provide feedback on call issues

• High School Diploma or equivalent
• 6 months Customer Service experience minimum (not required)
• Be proficient in PC operation and navigation
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast paced environment
• Ability to stay composed and objective
• Strong listening skills

Requirements for working remotely:

• High Speed Internet required
• Dedicated workspace
• Able to navigate and use a computer
• Cell phone - calling and texting

• Very Flexible environment/schedule
• Working with little or no supervision
• Work remotely from your home

Customer Service Specialist

Remote

Full Time

Experienced

CafeMedia is looking for a Customer Service Specialist to join the AdThrive team. You’ll work collaboratively as a Customer Service team member helping to drive customer loyalty by ensuring we’re delivering an amazing experience in every interaction we make.

Your work will help us build crucial new capabilities to continually make things better and allow us to advocate for our customers. We’re looking for exceptional communicators who want to help build a world-class team to further our mission to create a creator-first future.

From overseeing payment-related and general support inquiries to helping support our growing business, you’ll take our award-winning customer service team to new levels.

You’ll also be dealing with various support cases and customer interactions in this role. You’ll bring data and technical information to life with deep empathy for our customers and a knack for distilling complex communications into clear, compelling messages.

What you’ll be doing

• Craft thoughtful and knowledgeable answers to questions received via our email ticketing system (Zendesk) using effective, on-brand messaging.
• Support customers on various topics, including payment issues, customer dashboard questions, internal account transfers, and other product support needs, ensuring happiness and satisfaction in every interaction.
• Use research skills and collaborate with internal teams to solve customer issues.
• Collect customer feedback for Customer Service, Product, and Leadership teams.
• Escalate technical issues and product bugs to the appropriate Engineering teams.
• Help improve our customer and internal support team resources, including writing and editing canned responses, adding to our knowledge base, and making suggestions for improving processes.
• Cross-training on other Customer Service responsibilities, and helping with various tasks, projects, and process documentation to help support our growing team.

The skills and experience you’ll bring to the job

• 2+ years in a remote customer-facing role using Zendesk or similar ticketing software, with a genuine desire to help others solve problems and succeed.
• A strong communicator with excellent writing and editing skills and a passion for crafting clear and concise explanations.
• Experience writing and/or collaborating on customer-facing knowledge-base articles and internal training articles.
• An organized, creative problem solver able to prioritize an ever-changing queue of customer issues.
• Analytical thinker with strong interpersonal skills, collaborative mindset, and willingness to learn new things.
• Experience implementing new support workflows and processing
• Ability to adapt to change in a fast-paced, evolving industry
• Patience, grace, a sense of humor, and some moderate GIF-sharing abilities

Bonus

• Experience supporting customers with international payment-based needs
• Previous experience supporting online creators
• Experience using Salesforce CRM, Confluence, or Monday a plus!

About CafeMedia

CafeMedia’s mission is to build a creator-first future. We empower the world’s best creators and independent publishers to grow thriving businesses for the long term. Under our CafeMedia and AdThrive brands, we manage digital advertising sales and technology and a growing number of services for more than 4,000 creators and independent publishers. We make it easy for them to focus on what they do best produce great content.

Our passion and expertise have made us a leader in advertising and creator services. Today we rank as the 9th largest digital property in the U.S. and #1 in Food, Home, and Lifestyle–with a reach of nearly 188M monthly unique visitors in the U.S. alone.

The base salary range for this position is $40,000-$60,000. The range provided is CafeMedia’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities.

To learn more about working at CafeMedia, visit: https://cafemedia.com/careers/

CafeMedia is committed to ersity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. CafeMedia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

Mosey makes employment compliance a breeze so fast-growing companies can hire and operate anywhere—without the administrative burden.

What's so hard about hiring people in multiple locations anyway?

Each country, state, and municipality has its own employment requirements that need to be maintained on an ongoing basis. Those requirements span HR, tax, accounting, and legal which is complicated and requires deep expertise. As a result, keeping up with the differences and the sheer volume of obligations makes hiring people in many locations expensive and painful.

The Role

The Customer Success team helps new users onboard to Mosey and realize the fullness of our platform. You’ll work hand-in-hand with users to configure new accounts, assist with onboarding, and put together walkthroughs. We are looking for someone who builds strong relationships and loves helping users solve their mission critical challenges.

Responsibilities

• Assist new users with onboarding and meeting their goals

• Assist with updating billing and invoicing

• Write user communications and onboarding roadmaps

• Schedule quarterly check-in calls

• Help users adopt new features

• Provide support to users triage requests

Capabilities

• Excellent communicator, verbal and written

• Analytical thinking, ability to break down problems into parts

• Strong project management skills

• Learns new skills and problem domains quickly

Requirements

• 2+ years experience working in sales, operations, or related function

• Experience working at an early-stage startup or eagerness to learn

• Previous experience working directly with customers

• Strong connection with the mission of the company

Our operating principles:

• Pursue knowledge

  Lead with curiosity, reject bad explanations, and create objective knowledge with a tradition of conjecture and criticism.

• Writing is thinking

  Many seemingly good ideas don’t survive closer inspection when written down. That doesn’t mean you shouldn’t try, it’s precisely why you should.

• Exude warmth

  Build a working environment that is welcoming and supportive. Others will want to gather around you.

• Be ambitious

  We can do more than we think with imagination and resolve. Solving important problems requires it.

Our benefits:

• Competitive compensation with material equity ownership

• Health insurance including medical, dental, and vision

• Mosey pays 100% of your employee premium

• 3 weeks vacation

• 8 Paid Company Holidays

• Paid Family Leave

• Opportunity to join a erse, passionate, and fun team at a pivotal time in the company’s lifecycle

• Remote first (continental US)

Who We Are:

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1-in-4 elementary students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Zearn Math instructional materials - including 400+ hours of digital math learning - are free for teachers and families. Zearn also offers school- and district-wide licenses and professional development to support implementation. Everything Zearn does is driven by the belief that every kid can be a math kid.

Learn more about us at https://about.zearn.org/.

As a Customer Support Analyst, you will deliver exceptional customer service to help teachers, coaches, school, principals, and district administrators adopt and use Zearn Math. If you thrive in a dynamic environment, pick up new technology quickly, love learning how things work, and are an effective communicator then we’d love to meet you. This is a unique opportunity to play a critical role in a fast-growing and widely loved organization - that is dedicated to ensuring all children love learning math.

What This Role Will Do:

• Provide support to over 250,000 educators
• Develop deep expertise in the Zearn Approach to Teaching and Learning, and apply that expertise to support customers with using our curriculum, classroom model and professional development
• Act as the voice of Zearn in customer conversations across email interactions, authoring guidance that is clear, compelling, and helps educators use Zearn Math
• Use data to inform proactive guidance provided to customers, finding a way in every interaction to provide extra support and help based on a customer’s specific situation
• Work with Engineering counterparts to identify, replicate and report product bugs, issues, and outages
• You're a great listener, you work to deeply understand other people's perspectives, and you actively think about how you can help them achieve their goals
• Respond to 10+ support tickets per hour answering technical, account, and product related questions

What You’ll Bring to the Role:

• Bachelor’s Degree required
• 1+ years of customer support experience
• Excellent written communication, organization skills, and attention to detail
• The ability to speak and write Spanish is preferred but not required
• A true passion for helping people and creating positive customer service experiences
• Commitment to Zearn’s mission of ensuring that all students learn and love math
• Desire to join an entrepreneurial, fast-paced environment at a high-growth organization

Location:

This role is remote, but you may be asked to travel to our New York City office periodically for team building when it reopens.

Compensation & Benefits:

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, and a generous PTO policy.

To Apply: https://apply.workable.com/j/CCF57686D1

Zearn is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Keeper is hiring a rock star Consumer Support Specialist to join our successful, highly collaborative B2C support team. This can be a 100% remote position!

Join one of the fast growing Cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!

About Keeper

Keeper Security, Inc. ("Keeper") is transforming the way organizations and iniduals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks, while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.

Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated and FedRAMP Authorized. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.

About the Job / About the Team

Shift: Wednesday - Sunday

Hours: 8:30am to 5:00pm CST

Join a close knit group of Support Specialists who are crushing it in our industry's space. The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information. You're a top candidate if you:

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management
• Love applying a positive and professional attitude and image for all internal and external customers
• Can maintain quality in a fast-paced environment
• Want to uphold company policy and procedures
• Excel at maintaining confidentiality
• Follow outlined procedures as they pertain to support team guidelines
• Are comfortable performing other functions as assigned by management

Requirements

• Associate Degree or equivalent work experience
• Must have at least one-year experience in customer support
• Hands-on Proficiency in Microsoft Office Suite and GSuite
• Proficiency working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
• Must have strong keyboarding skills - i.e. 40+ wpm
• Must be polite, organized, punctual and detail oriented
• Excellent in-person, phone and written customer communication skills
• Proven experience succeeding in a high volume work environment
• Ability to manage time effectively and work independently
• A self-motivated, curious learner and a team player

Preferred:

• Speaking another language such as Italian, German, Japanese or Portuguese is a plus
• Prior experience in software support is a plus
• 2+ years of experience working in call center environment is preferred
• Ability and desire to work a flexible schedule
• Bachelor's Degree is preferred

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Location:  International, Anywhere; 100% Remote; Freelance

Remote Sales and Customer Support for Major Cruise Line – Work from Home

To all those who start planning the next vacation as soon as you return home, this one’s for you.

A well-known Cruise Line company is ramping up customer support to assist callers with planning and booking trips, in addition to handling questions and other requests.

The Arise® Platform presents the perfect opportunity to connect with this company, among other leading brands, so you can service their customers – from the comfort and safety of your home. Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.

This type of flexibility means you take control of your income, your schedule, and get to work wherever it suits you – plus you get to help families plan their vacations!

Did someone say “vacation?”

What’s more, this unique opportunity comes with perks. Once you’ve serviced this client for at least 90 days, you may be eligible for a Family & Friends discount on your own personal cruise travel!

So. Much. Winning.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Cruise Customer Support from home:

• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Location:  International, Anywhere; 100% Remote; Freelance

Work-From-Home Opportunity Servicing Clients for Leading Medical Transportation Company

Make some extra cash by supporting customers for a leading medical transportation company. This exciting customer service opportunity is perfect for those who can patiently deliver caring, compassionate service– all while working from the safety of your own home, using the Arise® Platform!

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning income while saving money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients immediately available on the platform — including this opportunity with a medical transportation company — you can start earning money in a few weeks.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Medical Transportation services:

• Taking calls and answering questions from callers in need of Medical Transportation Services.
• Coordinating, updating, cancelling, and confirming appointments.
• Engaging with a wide demographic of callers.
• Servicing as an extension of the Medical Transportation Company as their representative, delivering exemplary customer service.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Community manager with experience managing multiple NFT communities from Pre-Mint and Post-Mint on Twitter & Discord.

Skills Required:

• Discord Moderation
• Creating and Organizing New Servers
• Securing Servers with 2 Factor Authentication
• Integrating Verification Bots (e.g. Collab.land / whop)
• Integrating Managment / Engagement Discord Bots (e.g. Mee6, wickbot, RP etc.)
• Community Building
• Twitter Community Management
• Hosting Twitter Spaces
• Targeting KOLs / Influencers
• Twitter Raids
• Hosting Discord AMAs

Experience Required:

• 3+ NFT communities as either a manager or mod

Location:  International, Anywhere; Freelance

Get a jump on next year’s bills by providing Customer Support to Intuit TurboTax customers.

Boost your budget by working from home on a flexible schedule you create.

Earn extra money by providing personalized support for customers using Intuit TurboTax, focusing on process-related questions, data entry, and navigation assistance for users.

Financial or tax prep experience is not needed to assist customers with troubleshooting and general tech support. This work-from-home opportunity is available right now on the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with well-known brands. Through the platform, you have the option to work for yourself or for someone already established in the network. Servicing through the Arise® Platform offers you the ability to be your own boss — the choice to work whenever you want, as much as you want.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life providing service for Intuit TurboTax customers:

• Helping customers use Intuit TurboTax Software over the phone, and through one-way video chat and screen sharing
• Researching, navigating and locating answers for customers on tax preparation by referencing webpages and resources
• Analyzing and researching tax matters to determine an appropriate course of action for customers
• Documenting all issues, resolution and follow up actions

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Title: Customer Experience Associate (Contract)

Location: Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing iniduality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

We are seeking a remote Customer Experience Associate (contract-to-hire) to join our rapidly growing team to provide a high-level and empathetic customer experience!

In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker.

Responsibilities

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Resolve high-priority customer escalation.
• Assist customers with navigating the Nutrafol website.
• Become an expert on our product.
• Think quickly on your feet to customize creative solutions.
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
• Manage Ad-hoc projects as needed.
• Take on additional responsibilities and training to improve overall customer experiences.

Requirements

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
• Demonstrated positive approach toward customers.
• You have a passion for understanding problems and are solution-oriented.
• You have a head for science as it pertains to health and wellness.
• You are a self-starter with an entrepreneurial spirit! You’re ready to jump in no job is too big or too small.
• You’re a people person and you truly enjoy making someone smile.

Please note that contract hires are not currently eligible for benefits; the benefits listed below are for your reference and applicable only if a contractor converts to a permanent, salaried position.

Perks & Benefits

• Fully remote work experience, including a one-time allowance for home office setup
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly work from home stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Virtual happy hours, yoga, and meditation sessions throughout the year
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

California residents may review our CCPA notice here.

We are looking for a talented community manager who is passionate about video to help us build Synura, a collaborative video planning and editing app that helps streamline your creation flow and offers automatic, AI-powered edits. Our vision extends all the way out to being able to apply edits, splices, and add on-screen elements based on natural language prompts, but we're starting with features around helping plan their videos and do basic post-processing. You should be passionate about the future of video and streaming, and the technology that enables it. In this role you will work closely with our customers, product designer, and CEO to help build a community and ensure the voice of our users makes it back into the product.

Base compensation range: 4,500-6,000 USD/month. This role is fully remote.

• Build up and interact with a new user community of people passionate about producing videos and building their own successful video channels
• Operate the company's social media channels and help moderate our Discord
• Create monthly videos using Synura (and other tools) to be shared with the community and on social media
• Help advocate for the voice of the community in partnership with design and product

• 3-5+ years of community management experience
• 1-2 years of regular (at least monthly) video production. Can be professional experience or via a personal YouTube or TikTok channel, for example.
• Location is flexible, but working hours must align roughly with GMT-5 (US Central) to GMT+3 (Eastern Europe)

• If you have experience coaching new TikTokkers or YouTubers, or running your own video channels, that's a huge plus.

• We are an all-remote company with a erse, global team.
• You'll be the first marketing/community hire, so can establish the processes you believe are most important.
• Small but passionate and talented team.
• Async workplace, so you will not get Zoom fatigue or have to attend daily standups.
• From the very outset, we’re building the company with remote in mind, so everything is well documented and your onboarding will be smooth.
• Heavy hitters in the team - we have people who worked in high-profile roles at Gitlab, Nike, Datacamp, and more.

• Interesting work that you can share with the world.
• A competitive salary and benefits, at an inclusive company with great values that respects your personal life.

You can see the complete hiring process flow, candidate FAQ, and other information on the recruiting page of our public handbook.

If you are passionate about video and streaming technology, but aren’t 100% sure if you meet all the qualifications, go ahead and apply and let’s talk.

At Synura we're passionate about video. We help people create amazing video content by orchestrating the production process and providing a suite of automatic editing capabilities, no technical experience is required. Check out our home page, about us page, GitLab project, and public handbook (which includes our values and company direction) for more info.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors, including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits.

Synura, Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Shopify is hiring a remote Bilingual Customer Service Specialist - Fluent in Swedish. This is a full-time position that can be done remotely anywhere in Ireland.

Shopify - Best eCommerce platform made for you.

Brex is hiring a remote Director, Support. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Brex - The financial OS for the next generation of business.

About Us:

VisibleThread is a growing technology business that is expanding at a rapid rate. Our Language Analysis Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance.

We’re on track to double in size over the next year. To help us achieve our growth, we are looking for new talent to join our team. Our solution is a Language Analysis Platform powered by data and designed for large corporations. Some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few.

Our team:

We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand.

VisibleThread’s Customer Success Managers [CSMs] are a critical part of our customer-facing team. The CSM serves as the primary point of contact for customers and manages all elements of the business relationship with their named accounts post-sale.

The Customer Success Manager must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. The ideal candidate will come from a growing SaaS business, with €20m + ARR.

Typical Day-to-Day Responsibilities include:

• Drive customer adoption of VisibleThread’s solutions
• Manage and nurture relationships with our prospects and customers
• Advocate for customers internally by providing continuous feedback to VisibleThread's Sales, Marketing, Product, & Engineering teams
• Conduct regular account reviews and continuously prove ROI to our customers
• Consult on best practices, workflows and management business reviews
• Develop multi-level relationships throughout customer organizations, serve as a trusted advisor to executives & key stakeholders
• Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
• Ensure customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
• Manage a pipeline of upcoming renewal opportunities & consistently achieve monthly and quarterly revenue retention targets
• Drive customer upsells by identifying new ways to grow and expand our customer accounts
• Manage and reduce customer churn and present Customer Success KPIs to the Exec team on a monthly basis
• Work closely with Marketing to deliver webinars, blogs, podcasts, white papers and other useful content to constantly promote the value of the VT Products
• Contribute to content and process improvements across the customer lifecycle to continuously improve the customer experience

Requirements

• 4+ years in client-facing or account management roles for software companies or other relevant experience
• Prior experience in a growing SaaS business
• Deep commitment to customer success - satisfaction is not good enough
• Analytical by nature with a knack for solving real-world business challenges
• Proficient in Excel and Salesforce
• Familiar with industry terminology, strategies and best practices
• Experience in managing high volumes of customers simultaneously (100+)
• Excellent written and oral communication skills with a wide range of audiences
• A bias towards action and an ability to work independently and as part of a distributed remote team
• Strong interpersonal skills and experience building strong relationships
• Innovative and assertive
• Strong organisational and time management skills
• A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption

Benefits

• A supportive place to work with incredible teams worldwide
• Genuine career progression opportunities
• Attractive remuneration package
• 100% paid private medical insurance
• Flexible working schedule
• Monthly “all hands” and other team-building events
• Competitive annual leave entitlement

nClouds is a certified, award-winning provider of AWS and DevOps consulting and implementation services. - AWS Premier Consulting Partner. - We are an integrated team of skilled engineers, architects, developers, project managers, and sales & marketing professionals who are passionate about software excellence, innovation, and client success. We work with organizations of all sizes, in all industries, including some of the coolest startups and growth companies in Silicon Valley.

Support Engineer is a junior-level position in nClouds Oncall Support Services team and is assigned to the engineer who has completed the initial training and probation phase. Support Engineer is directly responsible for handling alerts and tickets for the assigned clients and works under the supervision of the Senior Support Engineer.

• First level of responder to client’s infrastructure issues, alerts, tickets and queries.
• Ensure in-time response to client’s alerts, tickets and queries within agreed upon SLA.
• Ensure manning of the alert management system (PagerDuty) during his/her shift.
• Assist Senior Support Engineer in building and maintaining Runbooks of the assigned clients.
• Create Root Cause Analysis Reports (RCAs) for major incidents that occur during his/her shift.
• Assist Senior Support Engineer in configuring and maintaining monitoring and alerting platforms for the assigned clients infrastructure.
• Assist Senior Support Engineer in training Trainee Support Engineers.
• Complete assigned training and certifications.
• Actively participate in Demos and write blog posts.

• Good understanding of basic cloud concepts.
• At least 1-year hands-on experience with some basic to intermediate level skills on Linux/Unix-based OS.
• Basic to Intermediate level knowledge and some hands-on experience with AWS services like VPC, EC2, CloudWatch, CloudTrail, IAM, RDS, ECS/EKS, Lambda, Opsworks, VPN, etc.
• Basic to Intermediate level knowledge of Shell/Bash scripting.
• Hands-on experience and basic knowledge of Monitoring tools like Nagios, Icinga, datadog, NewRelic, Cloudwatch, etc.
• Hands-on experience and basic knowledge of logging tools like AWS Cloudwatch logs, Papertrail, Datadog Logs, sumologic, etc.
• Basic experience in using Alert Management Systems like PagerDuty, Opsgenie or VictorOps, etc.
• Understanding of concepts like DevOps and SRE.
• Ability to rotate in 24/7 shifts, including weekends.
• Ability and hunger to learn new technologies quickly.
• Excellent written/verbal English language communication skills.

What to Expect:

First Week

• Start with the onboarding process incorporating you into the Support Team.
• Set up all your accesses and security policies.
• Learn about nClouds practices, values and solutions
• Meet the team and get familiar with team’s schedule
• Complete onboarding process.

First Month

• Complete all assigned trainings
• You are assigned to a team and required access is arranged
• Knowledge transfer sessions with Team Lead and Senior Engineers.
• You are added to client communication channels and also given access to client runbooks and documentation.
• Get assigned to PagerDuty schedules and start taking alerts under supervision of Senior Engineers / Team Lead.

First 3 Months

• Become fully ramped up and integrated into the team.
• Start taking ownership of assigned clients and ensure timely acknowledgement and resolution of assigned alerts.
• Assist senior engineers in investigation and creation of post-incident Root Cause Analysis (RCAs)  documentation
• Actively participate in creation and maintenance of client Runbooks and related documentation.
• Participate proactively in internal nClouds activities like Friday Demos and regularly contribute to nClouds blog posts.

First Six Months

• Start taking ownership of the Support team’s practices and procedures and actively participate in their improvement.
• Take full ownership of assigned clients and ensure all required documentation is up to date.
• In collaboration with senior engineers and SRE team, propose and implement automation of repetitive tasks to reduce/eliminate toil
• Actively participates in meetings and other activities relating to defining, implementing and tracking team’s OKR goals.
• Get accreditation of your skills by gaining relevant certifications.

Please apply only if you have at least 1 year of relevant experience and if you are good at supporting customers on their queries or helping customers to solve their technical issues. 

Advancing healthcare through data science is our mission. Delivering high impact, intuitive technology and analytics is our passion.

The ArborMetrix Customer Success Manager works with our clients to ensure a successful, long-term business relationship, centered around ArborMetrix’s healthcare performance-measurement and analytic web applications. These applications help our clients optimize the quality and cost-efficiency of hospital and specialty care.

This role is responsible for managing successful client relationships that result in client renewals and growth. The Customer Success Manager will work closely with the project management and product teams to ensure client needs are documented and prioritized, and that delivery to the client meets agreed-upon deadlines and exceeds expectations.

• Manage customer relationships including overall satisfaction, direction, and expectations through strategic account planning, quarterly business reviews, and proactive relationship management
• Serve as a customer advocate and champion ArborMetrix within customer organizations regarding strategic direction, priorities, and methods
• Work with clients to increase product usage and participation
• Coordinate and deliver customer user training and documentation
• Communicate client product requests with the operations and product teams
• Facilitate and coordinate contract renewals
• Identify upsell opportunities and work with sales to bring to successful closure
• Relationship management

Mandatory Requirements:

• Candidate within a CST/EST time zone
• Bachelor’s degree within Healthcare, Business, IT, Statistics, or Operations Engineering
• Minimum 3-5 years of experience in a Customer Success role
• Must have Healthcare technology experience including ticketing lifecycles
• Excellent written and verbal communication skills
• Ability to work in a team environment and be flexible in taking on multiple projects
• Outstanding organizational and time management skills
• Understanding and past integration of Salesforce.com

All your information will be kept confidential according to EEO guidelines.

This is a FTE role, no sponosrhip at this time.

Title: Customer Experience Associate

Location: United States

• Remote OK
• Full-Time

Lovevery is a fast-growing direct-to-consumer startup cofounded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life. Sometimes, they reach out to us by email, chat, direct message, or phone with a question, concern, or feedback. How we respond to them is fundamental to our success.

Startup gurus often cite “customer love” and “obsession with customer satisfaction” as one of the most important ingredients in creating a successful, high growth company. A differentiated, best-ever customer experience is one of Lovevery’s highest priorities. We are looking for a Customer Experience Associate to work on the front lines with our customers each day and to help create a best-ever customer experience.

This position will be a full-time, evening position from 11:00 am MT to 8:00 pm MT, Monday through Friday.

The following attributes in a candidate for this role are more important than prior experience in customer support (which is a plus, but not required):

• Communication Our customers are sometimes exhausted or even overwhelmed with the demands of a new baby in their lives, so empathy conveyed through clear and thoughtful written and spoken communication is critical to every experience they have with Lovevery.
• Action Work ethic, responsiveness, and results orientation matter in every role at Lovevery. They are especially important to ensuring customer satisfaction, where your actions are often expected to turn a negative into a positive.
• Curiosity You must have a desire to learn and be genuinely excited and passionate to understand and communicate the research behind Lovevery.

Accountabilities

• Act as the voice of Lovevery on the front lines for responses to customer support emails and live chats during the Support Experience.
• Answer product questions, make recommendations, coordinate exchanges and returns, and help track down packages.
• Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction.
• Respond to, track, report on, and highlight the support issues encountered.
• Build customer loyalty and retention through responsive, engaging communication.

Qualifications and attributes

• You have a proven track record as a top performer, either in a customer support or another customer-facing role that required attention to detail and strong communications skills.
• You think parenthood and early childhood are really inspiring things to work on and you have deep empathy for parents.
• You build rapport easily. You are an organized communicator with a naturally warm tone. Your written, verbal and listening skills are strong, and you bring intention and meaning to each interaction.
• You get the Lovevery brand and can represent it authentically.
• You have a genuine servant’s heart and will do whatever it takes to ensure a good customer experience.
• You are not flustered easily and can solve multiple problems in parallel quickly and flawlessly.
• You are fastidious to a fault. You set high standards for yourself and meet them. You take pride in being a responsive and thoughtful person.
• You are a team player with a strong, positive attitude, ready to collaborate to deliver amazing customer support.
• You are discreet and careful with customer and confidential information.
• A Bachelor’s degree is preferred.

Our Benefits Include:

• Competitive salary, benefits, and stock options package
• The usual paid holidays and a few extras (ex. Election Day)
• Paid maternity or paternity leave
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Free/discounted Lovevery products
• Innovative, fast-paced and team-based culture

Title: Call Center – Patient Service Representative

Location: United States- Remote – Full-Time

The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. They are responsible for answering inbound calls, emails and on-line appointments, for various BMC’s Practices, including, Primary Care, Medical Specialties, Family Medicine and other Practices within BMC. The PSR will handle all patient inquiries, including, but not limited to scheduling and/or rescheduling appointments, conducting follow up calls with patients, resolving patient questions/concerns regarding medication refills, insurance verifications and other activities to satisfactorily resolve patient requests. They will document patient information in the appropriate hospital systems as required by the Practice Guidelines.

The Patient Services Rep will be responsible for handling inbound and outbound communications for BMC’s Primary Care Practice. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.

ESSENTIAL RESPONSIBILITIES / DUTIES:

The Patient Services Rep is intended to extend the capabilities of the Practice by working as a partner to the Practice Team and supporting the major work flows in the Practice. Duties include:

Essential Responsibilities:

• The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
• Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
• Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
• Provides accurate and detailed information and updates patients’ records, using the various management information systems used at BMC: Logician, EWS, SDK and others.
• Sends detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
• The conclusion of the pre-visit prep process is the production of a traveler document that will accompany the patient during their visit with the physician. The traveler will summarize the information collected during the pre-visit process, along with all information from the patient record, to help guide the physician in their care planning activities.
• Follows up with the Patient after a visit to confirm understanding and compliance with the care plan developed by the Physician (care plan management). Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills.
• Processes referral and works with insurance companies to initiate and follow-through on all required prior authorizations for care.
• Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
• Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
• Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
• Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
• Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

General Duties and Standards

• Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Other duties as needed.

EDUCATION:

A minimum of a High School diploma/GED is required. Training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.

Experience in the medical field or as a call center or customer service agent is preferred.

Experience should be equivalent to one of the following:

KNOWLEDGE AND SKILLS:

• Familiarity with medical terminology and be able explain healthcare issues to patients with empathy and concern
• Ability to empathize with and coach the patient in navigating the healthcare system
• Effective interpersonal skills to with a erse group of professional and personalities in a team environment
• Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
• Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and document work in a professional and efficient manner
• Have strong interpersonal skills and be able to work well in a team environment.

Uphold is looking to hire a Senior Customer Support Analyst to join their team. This is a full-time position that can be done remotely anywhere in Portugal.

Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership are hired from within.

Do you enjoy having conversations with interesting new people? Do you have a passion for supporting customers in their time of need?

Support Services Group is hiring Customer Service Representatives Bilingual to join our team!! We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent. Our company continues to grow because of our dedication to providing the best customer care in the industry.

About the Position

The Customer Service Representative position will encompass:

• You should speak English & Spanish.
• Answering phones and helping customers with billing, technical and service questions.
• Address customer issues and resolve them in a timely and efficient manner.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information by using the right methods/tools
• We provide you with 4 weeks of paid training to teach you all about our products and services.

Compensation Details

• Earn $13.00- $15.00/hr.
• Training Completion Bonus $300

What We Offer

• Health, dental, and vision insurance after 90 days
• Paid Holidays
• Accrue paid time off
• Work with a supportive team committed to helping you feel comfortable and successful
• Paid Training

The Ideal Candidate Should:

Have a minimum of 1-year prior customer care experience

Have a minimum education of a high school diploma and be comfortable with computers

Strong in both verbal and written communications and the ability to multi-task easily

Typing 35+ WPM with the ability to quickly learn new software

We're excited for you to join our team! Looking forward to meeting you!

Customer Support Specialist

REMOTE

Portland, Oregon, United States

InfoTrack US, Operations

Full time

Description

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

About the role

You are reliable, learn quickly, and can multitask. You enjoy helping people and are graceful under pressure. You want to be part of a team that is challenged daily. Your communication, both written and oral, are well above average. You are coachable and look for ways to improve yourself, your team, and your company. You understand that the key to taking care of customers is being empathetic and having active listening skills. This position reports to the Director of Customer Support.

This is a full-time, competitively hourly role.

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Responsibilities

• Assist customers in resolving issues on the phone, over email and via chat
• Maintain accurate, detailed, and concise customer contact records
• Forward appropriate issues to cross-functional departments for action and follow up with the customer
• Be accountable for your own learning and contribute to the gathering of information for the department

Requirements

• Ability to work between the hours of 8am to 5pm, Pacific Time
• You are passionate about technology and for helping others to understand and use it
• Excellent communication ability. You need to be able to write well and be articulate on the phone
• 2+ years of customer call center support (Phone, email, and chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is a plus)
• Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should ideally be comfortable using Microsoft Office products, like Word and PowerPoint
• Prior experience using a CRM, such as Salesforce or Zendesk, is a plus
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be an advantage
• Must reside in the PST time zone of the United States

Benefits

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

• Flexibility. Work from home, an office, or a mixture of the two—wherever you’re happiest and able to do your best work.
• Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.
• Work with a knowledgeable, high-achieving, experienced, and fun team.
• Be part of a culture obsessive about learning, development, and career growth.
• Learn more about life at InfoTrack on our website.

InfoTrack is certified as a Great Place to Work®

Additional Information

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Additional Information

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

• Maintain a positive, empathetic, professional attitude towards customers at all times

• Communicate with customer and partners through various channels

• Entering customer data between the partner system and the customer’s account

• Keeping records of customer interactions, comments, and complaints

• Ensure customer satisfaction

• Interacting with and handling customer queries & complaints in a timely manner

• Assist in reducing customer cycle times where able

• Take a high volume of requests from customers, business partners, leadership and inter-departmental peers

• Strong phone handling skills and active listening

• Strong customer facing and communication skills

• Organized with attention to detail

• Ability to multitask, prioritize and manage time effectively

• Proven customer support experience and obsession

• Demonstrated ability to thrive in a high-growth environment

• 2+ years of experience in customer service and support

• 1+ years of customer success or Account Management experience

• Solar experience is a big plus!

Enrollment Operations Manager

Remote

Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M people by 2025.

Enrollment Advisors at Virta work with prospective patients to help them take their first steps towards reversing metabolic disease using our high quality remote care, personalized nutrition, and lifestyle recommendations.

As an Enrollment Operations Manager, you are responsible for managing a team of EAs that are supporting our prospective patients. You’ll do things like:

• Lead a team of enrollment advisors to positively impact our #1 company KPI – Activation (simply put – what % of eligible folks we get signed up for treatment)
• Deeply understand our applicants and how Virta works, taking a “patient-centered” approach to improve our enrollment processes
• Identify opportunities to improve applicant experience and conversion rate; proactively suggesting and implementing solutions to roadblocks or frictions
• Leverage comfort and skill with data to unlock insights related to teammate, customer, and product performance

Responsibilities

• Own the performance, outcomes, and satisfaction of a team or teams of enrollment advisors, who positively impact Activation results by engaging with applicants when and however it suits them
• Work cross functionally with our Product teams to understand & drive insights about applicant behavior that help us scale our impact
• Manage capacity of your team and be able to flex to meet demand
• Effectively prioritize near term outcomes and build for long term scale
• Recruit, hire and onboard new teammates efficiently and effectively, maintaining a high standard of team performance

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

Understand the Applicant

• How do applicants experience Virta while submitting an application? What role do enrollment advisors (focused on intake call and/or support) play in the journey, and how can we improve the human touchpoints?
• When do applicants become discouraged within the process and how can we improve those experiences?
• How do choices made during the application and/or enrollment processes impact key Patient metrics down the road, such as starting dietary changes and 6mo retention?

Understand the Enrollment Advisor

• What makes an effective enrollment advisor? How do we coach the whole team up to the level of our top performers?
• What motivates our teammates and how do we make sure everyone is motivated towards excellence in the job while maintaining satisfaction?
• How do we effectively leverage incentive compensation to reinforce the performance of teammates to achieve our Activation goals and any other relevant company KPI?

Understand the Business

• What are our B2B customers looking for when it comes to Activation?
• How does our work ladder up to company-wide KPIs?
• What other groups depend on our results, and how can we better collaborate with them to win together?

Lead the team

• Understand your teammates’ professional motivations, performance strengths and opportunity areas, and work effectively with them to drive performance

Must-Haves

• 3+ years of experience managing teams of at least 7 people (12+ preferred)
• Demonstrated ability to think critically and use data to glean insights about team and business performance
• Ability to empathize with applicants and engage directly on occasion (i.e. when covering for a team member or following up with an applicant)
• Demonstrated ability leading through change in a fast-growing company (>100% YoY)
• Experience leveraging technology to solve operational problems and build scale while maintaining and emphasizing the strengths of human operators
• Strong and effective communication skills, with the ability to quickly understand complex issues and problem solve cross-functionally
• Attention to detail, especially related to managing personnel and workflows
• Experience managing teammates in customer-facing roles, including part time & full time employees (inside sales experience nice-to-have)

Nice to haves:

• Experience with outbound call center management, preferably in digital health
• Experience in sales, advisor/coach, or customer service roles in digital health

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

For this role the compensation range for candidates in Colorado is $67,575 – $77,711; information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. Virta has a location based compensation structure; there may be a different range for candidates in other locations.

We're looking for a Client Success Director located in Poland for one of our long-standing customers, who operate in a data-driven business and is expanding its operations in the EU market.

We're looking for people who enjoy creating new markets & new possibilities, love opening new doors, and are interested in supporting data-driven business decisions.

• Creatively translate Customer goals and priorities, company experience and capabilities into deals.
• Create and execute Account Management Plan that encompasses our position, direction, and strategic way forward with Customers.
• Proactively seeks for new stakeholders and departments to start cooperation with on Account.
• Performs Pitch of Lingaro value proposition across enterprise accounts to generate new demand for Lingaro services.
• Leverage the Delivery team's presence on Account to harvest up-sell opportunities, change requests and work extensions.
• Builds tactical partnerships with vendors and other eco-system players to strengthen Lingaro position on Account.
• Qualifying leads and opportunities according to our Account strategy and strengths.
• Reaching beyond the Account Team at Lingaro to bring new ideas and capabilities on board.

Additional information

• Experience selling IT services and custom solutions in enterprise customer environments (IT and Business). 
• Fluency in modern IT and business trends. Ability to elaborate on how AI, BI, and digitalization will influence businesses and consumers. 
• Understanding of Business Intelligence/Data Analytic, Enterprise IT ecosystem. 
• Experience with international enterprise corporate customers.
• Excellent communication skills and customer understanding. 
• Fluency in English, written and spoken.
• Ability to adapt to multiple communication styles as required by the audience and situational context. 
• Ability to explain the business value of technology application.

The client is a professional services company specializing in analytics, artificial intelligence, and e-commerce. They drive digital innovation and digitally-enabled operations for Fortune Global 500 enterprises. They are a fast-growing team with the can-do culture of a successful startup and the reliable, global delivery capabilities that leading organizations demand of their technology partners. Currently, our client employs over 900 people in five locations worldwide.

Our client is happy to offer:

• 20 000 - 30 000 PLN monthly base plus 20% - 30% bonus
• Stable employment. On the market since 2008, 1400+ talents are currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office. 
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a “Buddy” from day 1.   
• Cooperation with top-tier engineers and experts. 
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly. 
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A erse, inclusive, and values-driven community.   
• Autonomy to choose the way you work. We trust your ideas. 
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Modern office equipment. Purchased for you or available to borrow, depending on your location. 

States DAO is a decentralized human capital that invests in human potential through learn-to-earn education, grant, and investment DAO.

States DAO is where fellows learn together with like-minded peers, find the right mentor who can guide their journey, and become part of a team to work on web3 projects. When fellows acquire a set of specific knowledge and skills, they are given tokens to validate their qualifications for project participation. Based on bounty programs, fellows are rewarded for their contribution to the project, mentors earn incentives for fellows' achievements, and the project hosts can recruit the best talent to complete the project.

• States DAO Website
• States DAO Twitter
• States DAO Discord

• Create a DAO for web3 professionals at the intersection of work and learning in collaboration with engineers, designers, business developers, and marketers from across the organization
• Get comprehensive exposure to the latest blockchain-based technologies (web3, DAO, NFT, DeFi, Metaverse) and implement your idea into practice on a daily basis
• Collaborate with crypto gurus at corporates, start-ups, global venture capitals, peers with project/investment portfolios in NEAR, Klaytn, Terra, CryptoPunks, BAYC, etc., and a tech professional network of over 3,000+ people

• Manage and monitor multiple channels including Wiki, Discord, Tweeter, Medium, etc. providing engaging contents and responding to comments & queries in timely manner
• Organize and actively participate in events to build and boost States DAO community
• Create educational content to improve onboarding and understanding of States DAO
• Track and interpret relevant community metrics (community engagement metrics)
• Moderate online and offline conversations with our community with great ‘people' skills

• Tech-savvy professional, experienced in social media, PR, and promotional events with 1+ year of experience launching community initiatives (preferably in the crypto/web3 field)
• Actively participating in (or eager to) communities, networks, and services in the blockchain field
• Exceptional oral and written communication skills to develop engaging content

Please check below and let us know how much you're interested and enthusiastic!

If you're interested, please send us your 1) resume, 2) blockchain wallet address, 3) answers to all of 3 questions below

1. Which blockchain-based project has the most attractive token structure/economy? and why?
2. (A) Explain the background and reasons for the growth of NEAR's ecosystem. (B) Select ONE project developed on the NEAR blockchain, and describe the pros and cons of the selected project based on the interview you conducted yourself.
3. Please explain how you'd maximize the growth of the States DAO if you were in charge. (You can use fungible tokens, NFTs, and more)

Required skills:

- 3+ years of relevant experience in Marketing

- Previous experience in the crypto/blockchain is a must

- Expertise in content marketing and content management

- Insightful/successful cases from previous experience are needed to prove the experience and expertise

- Excellent written, verbal and interpersonal communication skills

- English — at least upper-intermediate.

- Ability to work in a fast-moving, multitasking environment while maintaining accuracy and attention to detail;

Responsibilities:

- Maintenance, promotion and development of projects accounts on social networks - Twitter, Telegram and others

- Development and implementation of social media marketing strategies and related marketing activities 

- Be an advocate for the product vision;

- Research and collaboration with crypto influencers and media

- Budgeting, setting and monitoring the implementation of key KPIs and OKRs

- Marketing research, competitive analysis

- Content management

- Development and implementation of retention methods, involvement of the audience activity in social networks

- Assistance and implementation of any marketing tasks

What we offer:

- Optionally work from the office in Tallinn or remotely

- Inspiring leadership and knowledgeable, creative, genuinely kind colleagues

- Flexible schedule

- Paid annual leave, paid sick leave

- Competitive salary offers based on your skills

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: youwe don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.

Title: Customer Contact Center Representative

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• You will bring your authentic self to work
• Strive for first call resolution, and take true ownership of customer needs and issues
• Asking as many questions as you need to understanding the customers’ needs and priorities, and problem-solving in a metric driven environment
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there

Knowledge and Experience:

• College Degree and 1+ year of customer service experience
• Or, in lieu of degree, 3+ years customer service experience
• Experience in the Financial Service industry is a bonus but not required
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30am 10pm
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual.

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment
• Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
• Health, dental, vision and life insurance
• Retirement savings- 401(k) Matching and Pension Plan
• Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
• Employee-led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. The inidual must be available to work Eastern Standard Time hours as business requires.

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

Voya is required by Colorado and New York City law to include the salary range for this role when it can be performed by a Colorado or New York City resident.

The below base salary range reflects the expected hiring ranges for this position in the location listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

CO/NYC Base Salary: $41,600/yr ($20/hr)

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

We are looking for a Channel Partner Success Manager to join our Partner Success Team. The ideal candidate will have a passion for building strong relationships with channel partners and has experience driving growth, engagement, and customer satisfaction. An ideal candidate can work and thrive in a fast-paced, customer centric and sales focused entrepreneurial environment. You are a Success Manager for our Channel Partners. You’ll have responsibility to service and grow some really large partners and some smaller Partners.

The goal is to ensure our Partners stick on the platform and sell more seats. You will also be responsible to renew Partners and help us expand Partner accounts through sales enablement, adding on new features, pricing package upsells, etc.

Responsibilities

• Owning the ongoing nurturing efforts so our Channel Partners, in a wide range of industries, can successfully introduce our Birdeye programs to their clients
• Partnering and supporting Channel Sales in developing, maintaining, and deepening relationships with Channel Partners and their clients
• Communicating with and answering questions from Channel Partners to help them understand the program, use cases, and technology platforms
• Marketing and other outreach to Channel partners including newsletters, phone calls
• Managing the distribution of collateral and marketing materials to the Channel
• Maintaining CRM and other internal systems
• Developing and interpreting reports on Channel Partner engagement
• Making recommendations and testing future engagement strategies
• Logistical support for Channel Partners
• Technical integrations support; API, SFTP, CRM automation, etc.
• Being the front-line for soliciting feedback from Channel Partners so we can find new and better ways to help our Channel Partners succeed
• Produce weekly and month-end performance reports, and ad hoc analyses as required
• Create engaging content that represents our brand in collaboration with other departments
• Work with internal and external teams to address data quality issues.
• Work closely with third party account managers to ensure KPI goals are aligned
• Monitor daily, weekly and monthly performance across accounts

Requirements

• Bachelor’s degree
• Digital marketing experience and vertical knowledge of various industries
• 2-3 years of customer success or channel partner management experience
• Strong attention to detail
• Highly proficient in driving upsells and cross-sells
• Self-starter with experience working in smaller teams and taking initiative on new projects
• Experience using a CRM (SFDC) is a plus but not required
• Strong analytical skills and outstanding attention to detail
• Solid understanding of performance marketing, conversion, online customer acquisition and return goals
• Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in ersity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!

BitGo is looking to hire a Technical Support Manager (APAC) to join their team. This is a full-time position that can be done remotely anywhere in India.

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention, renewal and expansion.

You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor’s degree in marketing, business, engineering, science, mathematics, technology or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs
• Knowledge of NPS/CSAT
• Highly proficient in managing relationships at the C level
• Up-sell and value-selling experience
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Experience with online subscription / SaaS products is a must
• Strategically driven; strong presentation skills required to deliver impactful QBRs
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions
• Diligence and organization in follow-up processes – document all calls/customer interactions in CRM

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in ersity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!

About

Founded by the creators of Fortmatic, Magic is a Web3 infrastructure company that empowers developers to create seamless and secure user onboarding experiences, abstracting away the complexities of blockchain technology. We are backed by top investors such as Tiger Global, Lightspeed Ventures, SV Angel, Social Capital, Northzone, Placeholder, Naval Ravikant, Alexis Ohanian, and Balaji Srinivasan.

To date, Magic has enabled more than 91,000 developers and enterprises to onboard over 10 million users to the Web3 ecosystem — and we continue to grow rapidly. We are trusted by leading NFT marketplaces such as Immutable, Niftys, OpenSea, Decentraland and major enterprise Web2 companies alike.

If you are excited to make Web3 accessible and help onboard the next billion users, let’s chat!

The Role

Magic is hiring its first Customer Success Manager. This is a unique opportunity to build a best in class post-sale function for a startup experiencing sudden, rapid growth in enterprise sales. You will act as a trusted advisor to our customers, fostering a deep understanding of their business and their needs, while maximizing the value they get from Magic. You will be the customer’s internal advocate, helping ensure an excellent Magic experience, ensuring successful launches while gathering feedback on ways that Magic can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities

• Lead customer onboarding, launches, retention, and growth, partnering closely with the Sales, Customer Success Engineering, and Product teams.
• Stay up-to-date on the latest successes and failures of large companies executing Web3 strategies so you can guide customers to success.
• Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
• Work with Product Marketing to evangelize customer success stories.
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Who you are

• You’re excited about how Web3 can change the Web and world at large and want to see how the world’s biggest brands will pioneer paths forward.
• You’re excited to be the first in the CSM function and lay the foundation for all who follow.
• 2+ years of experience in a client-facing roles, such as customer success, sales, and/or partnership management.
• Experience at a software company with a technical product and customers.
• Experience planning customer roadmaps, QBRs and account plans
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Experience handling difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to gain a strong understanding of our business and products, and an ability to research/self-start
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Benefits

• Fully remote team and flexible working hours
• Competitive salary and stock options
• Unlimited paid time off
• Platinum-level Health, Vision, and Dental insurance – Magic covers 99%
• 401(k) program
• Top of the line equipment
• $300 monthly budget for home office needs and professional development
• Annual team meetups

At Magic, we believe building a team full of erse perspectives and experiences is vital to success. We strongly encourage anyone who has been historically under-represented in tech to apply for this role. Magic does not discriminate on the basis of gender, sexual orientation, race, religion, citizenship status, age or physical ability. Empathy, authenticity, and inclusivity are at the core of all we do.

Okta is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada.

Okta - The identity company that stands for trust.

The Company:

WorkStep is the leading software provider of workforce retention and hiring solutions for the supply chain industry. We’re a Series B startup (backed by leading investors) who is disrupting the industry and changing the way companies have traditionally hired and retained their frontline supply chain workers.

Our mission is simple: to make the supply chain a better place to work. How? By helping companies within e-commerce, manufacturing, retail, transportation, and logistics make better-fit hires and improve their frontline workforce satisfaction and retention.

The Role:

We are looking to expand our Customer Success team with an Enterprise Customer Success Manager for our RETAIN account base. You will have a fantastic opportunity to join a fast-paced startup that is helping to solve some of the biggest challenges for the supply chain industrial workforce.

• Build and nurture strong Enterprise relationships among new and existing high-value customers
• Lead QBRs to align success metrics, show client value and identify opportunities for growth within account base
• Lead new enterprise Implementation and Onboarding (including product training and office hours) with multiple account stakeholders
• Analyze retention datasets, develop insights and present findings regularly to key account stakeholders and end users
• Drive increased user engagement and product adoption
• Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep RETAIN
• Develop deep product and industry knowledge
• Share learnings internally around customer needs and challenges with the broader team to drive product and business decisions

Requirements

• At least 4 years of experience in a Customer Success with Client Services experience preferred
• Experience managing enterprise level accounts at a B2B SaaS company
• Experience preparing and delivering data-centric presentations to key account stakeholders
• Persuasive storyteller able to engage and educate an audience on the value of WorkStep
• Intellectual curiosity and genuine customer empathy
• Team player with a competitive edge
• Experience with: G-Suite, Salesforce, Chili Piper and Outreach
• Comfortable in a smaller rapidly evolving early-stage start-up environment working remotely
• Passion for the WorkStep mission & a desire to build partnerships that will last for decades!

Preferred experience:

• Previous experience in rapidly growing startup environment
• Understanding of stakeholder concerns in HR Recruitment and Retention

Benefits

WorkStep is a fully remote company, meaning our team can work from where it suits them—whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:

• Remote working environment
• Flexible PTO
• Top-notch technology
• Annual team building on-sites (when safe to resume)
• Workspace, wellness, and professional development stipends
• Internet and phone reimbursement
• Competitive company-sponsored health, vision, and dental benefits package
• Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

WorkStep is an EEO employer. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or protected veteran status. We are committed to building a safe, inclusive environment for people of all backgrounds.

Data Council is hiring a Community Manager to assist with network & community building across our fast-growing platform. 

Data technologies are rapidly changing the world and since 2013 Data Council has been building the largest global technical community at the epicenter of the hottest technical advancements in data engineering & infrastructure, analytics, machine learning and artificial intelligence. These technologies are literally transforming industries while simultaneously creating new opportunities and defining our future.

We are a community first organization - based on our immensely popular conference series, we provide the natural platform for practitioners to share technical insights, for technical founders to find early design partners & customers, and for growing companies to hire technical talent. Data Council has established itself as the premier place to network with the best and brightest in data. 

In addition, we have recently launched our venture fund, the Data Community Fund, and are expanding the Data Council platform to discover and support engineer-founders in building early-stage B2B data companies.

The Role

The Community Manager is responsible to scale and execute our platform strategy amongst our global community. They are our ambassador to the broader data community and will focus on raising brand awareness for Data Council and growing our audience of data-oriented technical professionals and founders. This includes coordinating & managing events, content creation, making connections across the Data Council network and our investment portfolio and generally being the center of all our community relationships, programs and partnerships.

There is a considerable amount of growth available in this role and the ideal profile combination we're looking for is part developer evangelist, part community wrangler and part data geek all rolled into one.

About You

• Have 3+ years experience in a related role for a data or devtools company (community, devrel, marketing, engineering, founder, etc.)
• Think of yourself as a “data geek” - passionate about data technologies, machine learning, AI and the positive impact they can have on our world
• Love to connect technical people with each other
• Have previous experience coordinating events like meetups & conferences
• Possess experience with high-quality technical content creation (newsletters, podcasts, talks, etc.)
• Monitor and execute social media & email campaigns to engage with the community, promote Data Council content and grow the network
• Must have previous startup experience
• Ideally, you are located in the San Francisco Bay Area 
• Bonus points for writing code

Our Team & Approach

Our team is fully distributed and embraces the remote work lifestyle. You'll have the freedom to work from your desired location while staying connected with the team and portfolio companies via Data Council, our portfolio events series, and by building out our community in the U.S. and Europe. 

This is a unique opportunity to join an inspired team that's at the center of the global data community!

Spectrum.Life supports 1,250+ companies in their health and wellness strategies. We support Employers, Universities and Insurers in looking after the mental health and wellbeing needs of over 1,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to build a team to enhance and deliver our digital and onsite wellness to companies and employees around the world.

ROLE BRIEF

We are looking for an inidual that is organised, proactive, reliable and experienced in delivering an exceptional standard of administration.

RESPONSIBILITIES:

• Working closely with the EAP clinical team to serve and support clients using the Employee Assistance Programme (EAP)
• Optimising referrals for counselling by selecting most appropriate counsellor for client with reference to internal availability, location, cost etc
• Managing the referral's cases until close
• Making and managing to close referrals to relevant external specialist providers for clients
• Responsibility for client satisfaction reviews.
• Responsible for CRM system administration, including keeping information up to date and relevant
• Extracting and compiling reports for the business and our clients as and when needed
• Managing and supporting around service provider network
• Management of group email inboxes
• Ensure that the administration delivery is aligned to the contractual obligations
• Any other reasonable requests by management
• General administration duties as required
• Supporting the other wellness isions as and when required
• Passionate about helping others
• Excellent customer service skills with strong written and verbal communication skills
• Ability to cope with a high volume of incoming calls and chats.
• Works well under pressure
• Enjoys working to targets around call volumes and call quality
• Strong IT skills. Experience in working with case management systems is advantageous.
• Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team
• Ambitious, results-oriented, good-natured and dedicated to providing a meaningful customer experience
• Driven to achieve performance success and enjoy working in a fast-paced environment
• Need to work for a successful organisation that cares about your growth and promotes from within
• Ability to cope well with and embrace change.

REQUIREMENTS:

• Computing skills required: Microsoft Word, Excel, Outlook and ability to use a number of software packages and systems
• Excellent organisation and communication skills
• Flexibility in approach to work
• The ability to prioritise and multitask
• A bachelor's degree, college diploma or equivalent post-secondary education in a subject such as Psychology, counselling, or psychotherapy.
• The flexibility to work varying shifts which will include evenings and weekends.
• Previous experience in dealing with distressed or vulnerable clients is an asset.
• Previous experience in working in a service centre / call centre environment.

DESIRABLE:

• At least two years' experience in an administration role
• Counselling back ground at any level – no accreditation necessary

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE

• Full-time permanent contract
• Salary: £21600+10% bonus
• Extensive list of employee perks and benefits https://app.box.com/s/pmk6x6kl6tzpz4czaf0o7v0f94z59msl

For a full and comprehensive list of other roles available in Spectrum. Life, please do access this list by clicking on the following link: https://spectrumlife.breezy.hr/

We’re looking for an Integration Support Specialist to join Procore’s ERP organization. In this role, you’ll assist with our financial ERP integrations for some of the top construction accounting solutions.

As an Integration Support Specialist, you’ll partner with customers, other support teams, and developers to diagnose and resolve customer-reported issues. Use your problem-solving, creativity, empathy, and analytical skills to resolve complex technical problems. If you are independent yet collaborative—we’d love to hear from you!

This position reports to the Manager, ERP Support and can be based in our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA offices or remote from a US location. We’re looking for someone to join us immediately.

• Communicate status updates and documentation to our customers via phone, Zoom, email, and Procore’s ticketing system
• Troubleshoot integration connectors and other elements in the customer’s Windows environment or Procore’s internal microservices
• Serve as a customer advocate by proactively partnering with other teams to find solutions for our customers, including logging product defects to development and enhancement requests to product management
• Contribute to Procore’s internal knowledge base by authoring technical articles based on current problem/resolution work with our customers
• Update and improve existing content by identifying incorrect or outdated content

What we’re looking for:

• 2+ years in a technical support or customer-facing role; Bachelor’s degree is preferred or equivalent work experience
• Robust problem-solving, analytical, and technical troubleshooting skills
• Strong customer support and client relation skills
• Experience configuring permissions and services on Windows servers
• Familiar with the phases of the construction lifecycle, including accounting practices and project management
• Knowledge of accounting packages such as Sage 300 CRE, Quickbooks, Viewpoint Spectrum, Viewpoint Vista, Sage 100 Contractor is desirable
• Familiar with Postman/API platforms, JSON, and basic SQL queries are desirable

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a erse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

• Provide prompt responses to our users, provide simple directions to resolve issues or follow the escalation policy while ensuring we meet our clients SLAs

• Communicate with clients via different support channels (Email, Chat, Phone)

• Communicate with internal teams to replicate and troubleshoot bugs

• Complete essential follow-up documentation

• Create FAQs, user guides, how-to-videos, contribute to internal documentation

• Collect client feedback through client interactions, bug reports, and participate in product issue resolutions and product enhancement efforts

• Drive adoption of new products or features through facilitating user awareness of new features and functionalities

• Collaborate with other departments to improve our solutions by providing information regarding new features, customer inquiries or feedback gathering

• 1 year experience working in a professional environment

• Live in Canada and legally be able to work in Canada

• Have an appropriate space to work that is quiet with stable internet connection

• Ability to work 8 hour shifts Monday to Friday between 7am - 8pm EST

• Experience in a Customer Support role (bonus if it’s within a healthcare and/or SaaS environment)

• Experience working with Zendesk and/or Jira

• A commitment and interest in continuous learning and development (we want you to grow with us)

• Strong communication skills: excellent verbal and written communication skills required to communicate complex concepts, workflows, or features in a professional easy-to-understand way to our customers and communicate with your teammates and superior on ticket status or project status 

• Strong Interpersonal skills: ability to read tone and adjust communication style accordingly, possess a high level of patience, understanding and empathy

• Resourcefulness and a knack for tech: have an understanding of computer or information systems and an ability to find solutions even when there is no clear path

• Previous experience within a startup environment is an asset:  A willingness to be flexible and offer innovative approaches to new challenges

• Undergraduate or College degree

• Available to start as soon as possible, we are looking for someone to join our team shortly

• Interested in health care and how technology can be used to improve it

• A desire to contribute to the vision and the success of our product. We are small, so every voice is heard!

• Commitment to your development and growth through a professional development budget, in-house coaching, and mentorship

• Work remotely at a company that has been remote-first for years

• Work with a high-energy, fast-paced, and high-performing team

• Hourly Wage: $24 - 27/hour, commensurate with experience + benefits package

• Necessary equipment and tools to enable you to do your best work

• A challenging and fulfilling opportunity to make a tremendous impact on the vision and success of the company

An international team seeks an expert marketer with a wide skill set and strong motivation. Hal.xyz is making blockchains more accessible to developers and businesses. With over 15,000 users, dozens of collaborations including direct integrations with Snapshot, AAVE and Bancor, and a successful seed round from investors like Coinfund, Animoca Brands and Wintermute, our mission is to become an authority in the eyes of Web3 developers and brands. We seek an experienced, self-driven community marketing manager to help us grow, connect, and communicate with our audience. If you love blockchain technology, have a passion for communication, social media, and want to be a key player for business growth, we want to hear from you.

Your success will be measured by the holistic impact you bring to our presence on social media, website engagement, content impressions, community response, as well as your ability to own initiatives from start to finish.

Your Responsibilities

• Be the lead liaison between our audience and the business on social media
• You'll ideate and create campaigns that combine new content with social media outreach
• Rapidly identify the platforms that drive community growth and expand your efforts where we get traction
• Be the subject matter expert for driving organic growth on Twitter
• Writing newsletters, blogs, high-value social media posts, and more
• Work alongside a tight-knight, cross-functional team of designers, engineers, and sales
• Manage Influencers on platforms like YouTube, LinkedIn, or Twitter
• Comfortable assuming responsibility for initiatives beyond a job description
• Google Analytics campaign measurement
• Roll up your sleeves and take action to drive community growth

Qualifications

• You're a crypto native - you have a Metamask and are active in the space
• Strong understanding of the Web3 and DeFi space
• 3+ years of experience in Social Media, Content, or Community Marketing
• Flawless English writing skill with the ability to adapt messaging across platforms quickly
• Expert of Twitter, Reddit, LinkedIn - please tell us your strongest and weakest social platforms
• Critical-thinker who can solve problems independently

Nice to Haves

• 3+ years of experience in B2B SaaS marketing organization
• Bachelor's Degree in Writing, Marketing, Journalism, or Computer Science preferred
• Thrives in an asynchronous, distributed team 
• Located in North American Timezones
• Familiar with Google Analytics
• Familiar with Project Management styles like AGILE/SCRUM

Portfolio

• Along with your resume and cover letter, please submit a portfolio featuring 2-3 pieces of your strongest work whether it is content or social media.

What's in it for you

Our team is filled with passionate, intelligent people who are helping to grow the adoption of blockchain technology. You have the opportunity to join a rising star in an innovative industry and do your best work in a highly flexible, WFH environment. Our team is international and has company retreats twice a year where we spend time together and build the future of our collective vision.

Salary and Benefits

• As an early-stage startup, we hire on contract. The contract pay range is $75,000-$105,000 + up to 10% bonus based on performance.
• 25 days of PTO per year
• 2 Company retreats in a fun place
• 100% Remote
• Flexible working hours beyond daily sync times

About DAT

DAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Customer Success Manager to join our outstanding Inside Sales team located in Beaverton, OR.

You’ll bring your background in the transportation industry, along with your experience in product training and customer communication skills to this critical role.

This is your opportunity to make a major contribution to customer success and retention with a SaaS company that has been at the forefront of freight analytics for over 43 years.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Candidate Profile

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

What You’ll Do

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the “voice of the customer” to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers’ main point of contact at DAT.
• Leverage an in-depth knowledge of DAT products to communicate their value to customers.
• Manage a sales funnel using Salesforce CRM.

The Skills and Experience You’ll Need

• Background in the transportation, logistics or supply chain industry is required.
• Demonstrated experience successfully meeting and exceeding a sales quota.
• Excellent communication skills in presentations, by email and in correspondence.
• Bachelor’s degree, or significant direct industry experience in lieu, is required.
• Skilled at actively listening to customers, with the ability to probe and ask for the sale.
• Excellent computer skills, using Salesforce CRM, Google Workday, and more.
• Self-directed, self-motivated contributor with top-notch decision-making skills.
• Fast learner who will quickly learn and demonstrate a thorough knowledge of DAT products, features, and pricing.
• Provide exceptional teamwork, dependable and reliable member of the team.
• Experience in SaaS and subscription-based selling preferred.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• Bachelor’s degree preferred.

DAT embraces the value of a erse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) <#LI - DM1>