One stop solution to your remote job hunt!

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions. In this way, they can focus on what matters while Sastrify saves their time and money by applying best practices in SaaS buying with the help of a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

You want to work with the most rising stars in the startup scene such as Gorillas, Westwing or Scalable Capital? You want to be part of a fast-paced Series A startup? Then join our global remote team with almost 100 Sastronauts from all over the world!

We are looking for a driven (Senior) Customer Success Manager (m/f/d), who is ready to achieve the best results for our clients. You will work directly with and for our clients, onboarding and supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

What you’ll do as our (Senior) Customer Success Manager (m/f/d)

• Being the main point of contact for your customers, developing and managing long-term relationships with key customers and stakeholders and act as point of escalation
• Supporting the onboarding and training of new customers, managing own customer accounts and supporting them in optimising their SaaS procurement practices
• Developing success plans for your accounts to ensure a well defined and structured road to ROI and customer satisfaction
• Analysing your account's performance metrics and take a proactive approach to constantly improve them.
• Consulting customers and enabling them to work successfully with our own SaaS platform
• Implementing savings analysis and conducting negotiations in order to achieve the best outcome for our customers
• Facilitating tool selection: supporting your customers to find, select and buy new SaaS tools
• Collaborating closely with our SaaS Procurement Specialists in order to solve customer requests
• Providing the best customer training and support, while helping them to discover aspects of the product that are most beneficial to them in collaboration with Customer Education

Requirements

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
• You have 2+ years of experience in customer success, account management, sales or strategic consulting
• Experience in B2B SaaS and/or procurement experience is a strong plus
• You possess strong interpersonal skills and experience building strong relationships - internally and externally
• You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty who is able to prioritize
• You have outstanding written and oral ability in German and English
• You thrive working remotely (we don't have an office)

Benefits

• Build strong market expertise in high-growth SaaS market and expand your business network (most of your customer contact points will be with management and C-level executives)
• Work with Gainsight, the state-of-the-art customer success tool
• We sponsor your Customer Success online certification and offer negotiation trainings by leading internal and external experts
• Work with our amazing international team (we have Sastronauts from 20+ different countries!)
• Monthly virtual team events & team - and company retreats
• 30 vacation days
• Learning budget
• State of the art equipment (also for your home-office)
• Remote-first mindset (you can work from everywhere)

The Community Success Manager (CSM) holds a leadership role within the Impact Team with a particular external focus on supporting our community members as they engage with our offerings that help them adopt and sustain whole food, plant-based lifestyles. Internally, the CSM works with the rest of the organization in the development of credible and empowering content that supports positive action for healthier lives and a healthier world.

Please note, this is not a customer service position — this is in the realm of plant-based nutrition, lifestyle, and coaching.

• providing the highest quality care, communication, problem resolution, and other support to FRN’s primary constituent groups;
• participating in program delivery to ensure that participants’ needs and expectations are met in accordance with program parameters;
• contributing to the development of educational and programmatic content; and,
• identifying and communicating issues and concerns on behalf of our community that call for attention and action from other FRN teams.

Reports to: Head of Impact

Requirements

Oversee and carry out day-to-day activities related to engaging with and supporting FRN course participants, program members, and blog readers with an eye toward fostering their success, building lasting relationships, and encouraging ongoing readership.

• Establish a presence and nurture relationships with FRN course participants and WHOLE Life Club (WLC) members via the organization’s private platform/member center.
• Answer course participant and WLC member questions as appropriate or seek input from FRN’s Dietitian & Recipe Developer and/or Head of Impact when their input would be helpful.
• Engage with FRN’s blog readers via the public commenting system, answering questions and providing support as appropriate and in alignment with the organization’s professional scope.
• Read blog articles thoroughly to be prepared for reader engagement and support, and draft saved replies in anticipation of and response to reader questions and feedback.
• Triage health- and nutrition-related questions within HelpScout, FRN’s Help Desk software, assigning them as appropriate to the Community Success Associate, FRN’s Dietitians/Culinary team, the Community Support team, or answering them directly.
• Develop tools, resources, and systems to strengthen Community Support team members’ aptitude for answering health and nutrition questions, as appropriate.

Contribute to the development and delivery of FRN content, with an emphasis on courses and programs.

• Play a leadership role in WHOLE Life Club monthly and annual content planning.
• Draft Weekly Guides & Action lists, Weekly Guide and Forum Update emails, and live event reminders.
• Plan, coordinate, and host live events for WHOLE Life Club members in collaboration with other members of FRN’s WLC team.
• Work with HoI to design and oversee the implementation of a WLC member retention program.
• Participate in FRN course (and other program) development, including working collaboratively to support the development of course outlines and content, creating accompanying coursebooks and related resources, and providing input and feedback on proposed content.
• Suggest and draft ancillary tools and resources to support WLC members and course participants, such as infographics, assessment tools, worksheets, and more.

• Provide day-to-day supervision, support, and guidance to the Community Success Team Associate, serving as a resource for questions and concerns, ensuring that they have mastery of the organization’s programs, content, and internal communication and processes.
• Meet weekly with the Community Success Associate to review their workloads and progress on projects, and discuss questions or concerns from you or them.
• Bring any performance concerns to the Head of Impact in a timely manner and collaborate with the HoI to plan and implement corrective action plans.
• Hold responsibility for live broadcast support during the annual Food Revolution Summit, managing the work of and supervising a group of short-term employees in collaboration with the relevant members of FRN’s Growth team who oversee social media engagement.
• Create and maintain an internal library of WFPB nutrition and health coaching resources.
• Keep the HoI generally apprised of Success performance, and needed or desired training.
• Engage in professional development by requesting and participating in training and skill-building opportunities and reading relevant professional publications.
• Work with the HoI to enhance team management skills and knowledge.

Creates and maintains success-related reporting systems to keep the Head of Impact and the entire Leadership Team apprised of progress toward goals and objectives.

• Keep the Head of Impact apprised of any significant feedback regarding published content and customer experience.
• Work with the Head of Impact and other team members to identify key metrics as indicators of program impact and participant/member satisfaction.
• Work collaboratively with the rest of the Impact Team to plan and prepare for FRN launches. This includes helping to determine staffing and recruitment needs and the staffing schedule, developing and refining training materials, and delivering training to temporary team members.
• Serve as the point person for FRN’s CEO during the Summit’s daily broadcasts.

• Relevant training and 3-5 years of professional experience as a health coach, nutritional counselor, or behavior change specialist.
• 1-2 years of successful team management experience.
• Demonstrated knowledge of and enthusiasm for whole food plant-based nutrition, recipes, and lifestyle.
• Understand the scientific literature and know how to translate nutritional science into valuable information and knowledge for FRN members.
• Must have excellent writing, proofreading, and editing skills.
• Detail-oriented with a high degree of organizational skills.
• Ability to guide and assist members of the FRN community in implementing a plant-based lifestyle.
• Passion for facilitating transformation and change in helping others reach their health goals.
• Demonstrated experience managing online membership communities preferred.

All FRN team members are expected to adhere to our Global Behavioral Competencies.

• Reliable high-speed internet connection
• A quiet, functional, and stable work environment (home or home office okay)
• Comfortable working with a team via Slack
• Comfortable working with others via Zoom video conferencing
• Comfortable working within a project management system
• Expert-level proficiency with G Suite products, specifically Docs and Sheets.

Benefits

Our mission is healthy, ethical, and sustainable food for all.

Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, ethical, and sustainable food for all. Guided by John and Ocean Robbins, we have more than 750,000 members and collaborate with many of the top food revolutionary leaders of our times. Food Revolution Network aims to empower iniduals, build community, and transform food systems to support healthy people and a healthy planet.

We believe that everyone, regardless of the color of their skin or how much money they have, deserves the knowledge and the means to healthfully feed themselves and their family. We’re committed to a world with a true opportunity for everyone to be healthy.

You believe in the power of healthy, organic, fair trade, local, plant-strong food to change the world. You’re passionate about supporting the food revolution and movements for a more healthy, ethical, and sustainable world. You support our scientifically grounded, fact-driven, and welcoming approach, which promotes a whole foods, plant-based diet and is inclusive of a broad range of eaters.

You’re values-driven, highly motivated, self-aware, ethical, emotionally intelligent, multiculturally competent, compassionate, socially conscious, constantly learning, and respectful of yourself and others. You’re reliable, dedicated, undaunted, persistent, friendly, and forthright. You admit your mistakes, clean up your messes, and learn from everything.

Food Revolution Network is a committed equal-opportunity employer. FRN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At FRN, we aim to be a place where a erse mix of talented people bring their skills, life experience, passion, and creativity to create a whole that is greater than the sum of its parts. We are committed to healthy, ethical, and sustainable food for ALL, and that requires a proactive dedication to advocating for equity, inclusion, and opportunity including for those communities that have been most negatively impacted by our toxic food culture. We are committed to equality and believe in ersity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that enable each person to bring unique talents, insights, and skills.

FRN is a fully remote team, with team members in multiple North American time zones. This position may be performed from anywhere, but we strongly prefer North America-compatible time zones, with a required availability from 9 am - 3 pm Pacific Time Monday through Thursday.

$62,000 to $68,000/year, depending on experience.

Full-time employees also receive paid time off, flexible time off for holidays, wellness time off, health, vision, and dental insurance, opportunities for bonuses, 401k eligibility, and other benefits.

Are you a Service Desk Specialist with a passion for client support? Are you able to explain technical ideas in simple words to our customers so they will understand you?  Then you are our new crew member! 

At isolutions we are passionate about digital transformation and create digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation, but it is also to offer our employees a modern workplace and great company culture. 

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance 
• Analyze, solve and document user problems 
• Create documentation and checklists, and maintain the Knowledge Database 
• Administer access rights and user skills 
• Collaboration with 3rd level support in case of complex incidents 

Your profile 

• Previous experience in 1st or 2nd level support 
• Good Windows 10 and Office 365 skills, Apple skills are a plus 
• Experience in Windows user support 
• A curious mindset and a passion for technology 
• The ability to work independently, customer-oriented thinking, and high-quality standards 
• Native level of German and fluent level of  French/Italian 

• Permanent contract, choosing between full-time and part-time
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation of monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

Victorious PR, an award-winning PR firm, is pleased to announce the open position for the awesome role of one of our Crypto PR account managers!

4 most important skills:

1. being able to be a team player with a sense of humor and being a great communicator
2. being able to come up with interesting angles to pitch our clients
3. Being great at customer service and writing
4. Having a greater understanding of the crypto industry

Compensation:

• This is a W2 position
• The first 90 days are probatory at $3k/mo. If you pass the probationary round, you will be offered $5k/mo salary.
• In addition to salary, bonuses give you the ability to make even more money!
• We want you to know there is room to grow your career here and make as much as you want.

Requirements:

• Customer service experience is required.
• Writing experience is a plus.
• PR experience is nice, but not required.
• Bring your creativity!

Why Work With Us?

Because you are awesome and want to be around ambitious awesome people too!

We are a fast-growing PR company that helps impactful leaders & businesses be seen and heard to have a greater impact on the world. We lead with integrity, open communication, positivity, collaboration, and precision. We are known for our excellence in everything we do, not only at work but in our personal lives and with each other.

Victorious PR is looking for a person who embodies all these qualities.

Finding the right culture fit is the most important thing to us. If you value excellence, precision, collaboration, and open communication - then this role is for you.

Duties & Responsibilities:

• Communicating with clients to ensure all needs are addressed and understood by managing client expectations
• Pitching editors, researching publications and writing basic but enticing article synopses.
• Be a quick problem solver
• Must be willing and able to seek out new connections and opportunities for our clients
• Must be FOCUSED and able to handle multiple projects and responsibilities simultaneously

Hours:

• This is a full-time, fully remote position.
• Our hours are M-F 8-4pm PST.
• MUST be available to work during those hours.

Applying is easy! If you believe you are the right person for the job simply send us a 60-second video and tell us why. We believe in ersity, and in training the right people for fulfilling, long-term careers, therefore we are open to a wide variety of backgrounds and experiences. We are expanding quickly and we always look to promote from within.

Submit your video to [email protected] and if you are selected for an interview, you will hear from us within 3-5 days. NOTE THAT APPLICATIONS WITHOUT VIDEOS WILL NOT BE CONSIDERED.

We look forward to hearing your WHY!

Funnel Leasing Inc., is hiring for a Senior Customer Success Manager that can 'work from anywhere' in the U.S. As a Senior Customer Success Manager you will draw on customer-facing skills and technical acumen to help customers successfully adopt Funnel products. You will lead the successful adoption of Funnel products purchased by your assigned portfolio of clients, guiding them through the strategic and technical facets of their renter management software transformation journey.This position will report to the VP of Client Experience.

Why Funnel?

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We've created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We're in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you'll meet.

Position Summary

The Senior Customer Success Manager's essential roles and responsibilities include, but are not limited to the following:

Relationship & Project Management

• Gain client commitment and drive end to end implementation to unlock revenue growth.
• Lead client facing functional requirement sessions, in partnership with the Product Team, to document and drive cross- functional alignment
• Develop strategic relationships with stakeholders to understand a client's business and develop strategic roadmaps. 
• Maintain regular contact with assigned client portfolio to better understand business and technical needs.
• Become an in-house expert across company product lines, and partner with the Product-Engineering Teams to inform our roadmap.
• Plan for client events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
•  Recommend best practices and resources that help accelerate product adoption and support initiatives to scale.

Product & Technical Acumen

• Distill and translate highly technical concepts to non-technical stakeholders to drive intended outcomes.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Responds to product-related inquiries and escalates to appropriate parties internally as necessary.
• Documents customer requirements and needs and guides client through learning to use and understand the features of the products purchased.
• May be expected to work irregular hours to support dispersed client teams across the United States.

Culture 

• Ability to navigate, influence, and communicate with poise to CxO/VP level and senior technical stakeholders (both internally/externally).
• Consult with a range of stakeholders to identify and help clients drive necessary change management to achieve desired business outcomes. 
• Create a culture of continuous improvement and learning.
• Foster collaboration within the team and across the company.
• Performs other duties as assigned and modified at manager's discretion.

Education, Work Experience and Certifications 

• High school diploma or GED equivalent is required
• 2-3 years relevant customer-facing experience required (e.g. Customer Success Manager or Solutions Engineer)
• 5+ years at a SaaS technology company strongly preferred
• A successful track record growing strategic or enterprise-level accounts
• Self-starter mindset, with ability to learn with hands-on experience of platform and minimal documentation 
• Detailed oriented work ethic with willingness to roll up your sleeves and support complex platform configurations and triaging as needed
• Experience conceptualizing and documenting system and process flows within an API-based integration environment
• Proficiency with project management and support  tools
• Experience leveraging data and business analysis to drive decisions, but strong business judgment when time or information is limited
• Ability to manage and deliver on complex projects with competing and nuanced priorities

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as erse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Travel: < 5%

Funnel provides equal employment opportunities to all qualified iniduals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization. 

Funnel Leasing Inc., is not engaging any staffing firms or recruitment firms in the search or placement of candidates for this role. Furthermore, Funnel Leasing Inc., and associated team members who receive any unsolicited candidates information will not pay any fee or engagement contract as a result of these unsolicited contacts. Interested applicants should apply directly to the position posting for consideration.

Member Services Specialist

Chicago, Remote

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us – even you!

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.

With $48.5M in fundraising to date, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Marketing Team making that happen.

Your impact.

HealthJoy has engaged directly with Third Party Administrators (TPAs), who will be aligning their direct clients to the HealthJoy suite of products. In this role, you will be responsible for the Member Service experience of the end-users of the HealthJoy product that is provided via their TPA. Your specific functions will be collaboration and strategizing alongside the TPA, creating workflows & Knowledge Bases to enable Member Services staff, and monitoring service delivery metrics.

Strategy & Execution

• Act as a subject matter expert for the Embedded TPA sales channel TPA Partners’ downstream accounts.
• Responsible for the integration and execution of the TPA+ product and HealthJoy rewards program from a Member Services Delivery standpoint.
• Support client Knowledge Base, WorkFlows, and Steerage results of these Client Relationships.
• Assist in devising and delivering product enhancements or adjustments alongside Product and Engineering teams from development to QA to completion.
• Identify areas of opportunity to maximize Member Service KPIs within their owned relationships.
• Support the member feedback process; gathering all pertinent information and providing team recommendations on best solutions.

Technical

• Assist with journey projects and journey development (Lucid Charts); tracking requests through (JIRA / Confluence) and maintaining journey knowledge base.
• Maintaining knowledge base (JIRA) and documentation (Google Suite) for HealthJoy products and technology capabilities; cascade to members of HCC team as needed (Email, Slack, Live Training)
• Automate reporting (Looker) and technical capabilities where possible; streamlining process for an improved client and stakeholder experience
• Use HealthJoy Internal and Proprietary Technical ToolKit including OTRS, Amplitude, etc. and Proprietary CRM, Messenger, Database.
• Process TPA Claims and Precertification entries, applying decision-making and logic to process medical opportunities into member outreach and steerage opportunities.

Cross Functional Collaboration

• Liaison between Member Services, TPA, Clinical, Marketing, Product, Implementation, Customer Success, Engineering and Sales to understand new features, process, products roll out
• Manage direct member emails and support inbox; delegating inquires to appropriate team member.
• Assist with bi-weekly and monthly reporting delivered to Member Service stakeholders and leadership.
• Partner closely with L&D on quality monitoring standards and recommended training topics for Member Services organization as needed.

Your experience.

• 3+ years of experience as a Team Lead, Operations Coordinator or other similar role
• Experience and direct working knowledge within the HealthCare industry with a particular focus within the Insurer, Administrator functions
• Excitement around identifying challenges and implementing solutions; must have a life-hacker mentality and be energized by solving problems, bottlenecks, and complex requests
• Excellent organization and project management skills
• Experience working on cross functional initiatives with many stakeholders; Global teams preferred
• Strong interpersonal, oral, and written communication skills
• Excellent customer service and community management skills
• Strong attention to detail
• Technically proficient in Microsoft and Google suites
• Highly creative and adaptable in a fast paced, ever changing environment

Our rewards.

Work should be meaningful and rewarding.

HealthJoy is a remote-first workplace with nearly 400 team members globally. We offer a robust package of employee perks and benefits including employee stock options, healthcare benefits, flexible PTO plan, 401k with a matching employer contribution, pre-tax commuter benefits, parental leave, and HSA contribution match. We also enjoy each other’s company over wellness activities, catered Friday lunches, happy hours, volunteer events in our local community, lunch and learns, and friendship time’ pairings.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

HealthJoy is committed to creating a erse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

About Retail Ecommerce Ventures :

Founded and actively managed by Tai Lopez and Alex Mehr, REV focuses on acquiring large US famous brands and transforming them into Ecommerce success stories. We have a global team of over 300, and are looking to recruit over 300 more staff around the world in the next few months.

About the opportunity : 

• Customer Experience team at Rev is looking to hire Customer Experience Managers who can support 24*7 operations in CST (Central Standard Time) time zone. Two openings.
• This is a 100% Remote position - Supporting Night Shift CST.
• 1 out of the 2 Customer Service Managers would be required to do Night Shifts in Central Time
• The other CSM would be required to work from Wednesday-Sunday (8 hours a day)

Must haves : 

• Must have experience building ZenDesk processes, triggers, and automations.
• Must have a minimum of 2 years experience managing a Customer Service/Experience Team in a remote environment.
• Must be able to develop and implement SOPs
• Should be a hands on person, willing to take ownership of pending task and execute them to completion
• Must have the ability to adapt to rapid change

Job Description : 

• Develop customer relationships that promote retention and loyalty.
• Work closely with customers to ensure they are satisfied with the service they receive and to imporve upon areas of dissatisfaction.
• Directly Supervise Agents.
• Present and Train Agents on upselling and cross selling opportunities.
• Finding proactive approaches to retain customers.
• Find new innovative ways to drive revenue.
• CEMs should foster a relationship between customer and support, making it easier for users to solve small or short term problems.
• Advocate customer needs to the VP of Customer Experience.
• Meet Weekly with CE team leaders to discuss KPI's and areas of improvement.
• Meet with logistics team to manage outstanding concern such as vendor cancellation or delayed orders.
• Manage employee capacity : Inform VP of Customer Experience of staffing needs based on scalability.

GovOS works with local governments across the country to provide them with the tools they need to improve the lives of the citizens they serve. Our mission is to help those agencies along their digital transformation journey. We are a fast-growing software company that is moving quickly to facilitate a market experiencing explosive transformation in response to unprecedented times. In many ways, we act like a startup with enterprise-level resources backing our actions.

We’re a remote hybrid team that enjoys spending time together both online and in-person, and we value pushing each other to be our best professionally and personally. Our goal is to incorporate the GovOS values in everything we do: Own it; Purpose Driven; No Day Wasted; Customer Centric; and Win as a Team.

The Customer Success team is responsible for the relationship between GovOS and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other GovOS business functions as needed.

Responsibilities

• Drive retention and growth for our customers by understanding their business needs and helping them succeed
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
• Maintain data in Salesforce including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
• Represent the voice of the customer to inform our sales process and product roadmap
• Own renewals from quote to invoice as well as upsells of existing products and services to grow their assigned book of business
• Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
• Work with customers to develop a success plan that outlines how GovOS adoption will address their needs both immediately and, in the future
• Enlist super fans to act as references, lead user groups, & participate in community
• Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
• Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

• 2-5 Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
• A passion for Customer Engagement and service mentality
• Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, empathetic approach and the grit to get things done
• Results driven and proven ability to meet or exceed quotas
• Experience with annual renewal process is preferred
• Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
• Excellent oral and written communication skills
• Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
• Highly organized and has ability to work independently and to be accountable for results with minimal supervision
• Experience with Salesforce or similar CRM tool and Gainsight or a similar Customer Success tool preferred
• Government Technology experience welcomed
• West Coast/Mountain West work hours; candidates in these times zones preferred

All your information will be kept confidential according to EEO guidelines.

Customer Experience Associate (Seasonal Contract)

Location: Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals — and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too — by embracing iniduality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

We are seeking a remote Customer Experience Associate (contract) to help our team provide a high-level and empathetic customer experience during the busy holiday season ahead!

In this role, you will play an active role in enhancing the overall customer experience, and team efficiency. This is an excellent opportunity if you are a creative problem solver, team player, and critical thinker. Seasonal contracts are for 40 hours per week, with potential for occasional overtime hours, and run through January 31. Extended contracts may be offered past that date dependent upon business need.

Responsibilities

• Reply to email inquiries and customer calls in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Resolve high-priority customer escalation.
• Assist customers with navigating the Nutrafol website.
• Become an expert on our product.
• Think quickly on your feet to customize creative solutions.
• Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
• Manage Ad-hoc projects as needed.
• Take on additional responsibilities and training to improve overall customer experiences.

Requirements

• 1-3 years in a customer experience-related role; e-commerce or startup preferred.
• Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
• Stellar written and verbal communication skills you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
• Demonstrated positive approach toward customers.
• You have a passion for understanding problems and are solution-oriented.
• You have a head for science as it pertains to health and wellness.
• You are a self-starter with an entrepreneurial spirit! You’re ready to jump in no job is too big or too small.
• You’re a people person and you truly enjoy making someone smile.

Please note that contract hires are not currently eligible for benefits; the benefits listed below are for your reference and applicable only if a contractor converts to a permanent, salaried position.

Perks & Benefits

• Fully remote work experience, including a one-time allowance for home office setup
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly work from home stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Virtual happy hours, yoga, and meditation sessions throughout the year
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

California residents may review our CCPA notice here.

You are looking for a Work at home opportunity? Look no further. Get a paid training and opportunity for further development too! Are you curious & nimble? You are in the right place, so are we!

What's in it for YOU!

• Work experience in an international company and multilingual team

• Excellent atmosphere, friendly and erse environment, teamwork

• Paid training and guidance in working with a reputable and strong brand.

• Opportunity to further develop yourself with a focus on skills development.

• Competitive remuneration package

• We work together in teams and together towards a common goal where everyone helps each other.

• Flexible work environment and working schedule .

• Work from home possibility within Croatia

Join our Transcom Family as Danish Speaking Customer Experience Representative!

• Become an expert and provide an outstanding service to our customers

• Administratively process the customer experience cases via a different application

• Use a variety of modern communication channels to offer the best possible service

• Fluent language skills in Danish (C1) and English (minimum B2) or Dutch (C1) and English (minimum B2)

• Exceptional writing and speaking abilities to provide clear and empathetic customer

• Must demonstrate strong communication and interpersonal skills

• Requires basic software knowledge

• Secondary school is required

It would be helpful to demonstrate these capabilities

• Displays passion for and responsibility to the customer

• Displays innovation in everything you do

• A strong drive to complete tasks

• Displays personal and corporate integrity

What life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we are driven by innovation and our passion for combining human talent with smart technology.

As a part of our team, you will have the opportunity to grow and learn something new every day.

GitHub is hiring a remote Customer Success Manager - Germany. This is a full-time position that can be done remotely anywhere in Germany.

GitHub - The world's leading software development platform.

About the role

We are looking for an experienced Customer Success Manager (CSM), who can motivate, coach, and steer customers through a digital transformation to achieve their goals.  The CSM is accountable for the success of their customer base, and is well supported by all departments across Envisio.  Our most successful CSMs are excellent relationship builders, motivate customers to do the recommendations they make, have an acute sense for what customers need, and pull in the right experts at Envisio to fulfill those needs.  

Our customers are leadership teams in publicly funded / publicly accountable organizations (local governments, school districts etc.).  They are highly dedicated teams responsible for big impact strategic initiatives.  If you have experience working with senior leadership, have worked with governments, and/or have SaaS experience, we want to hear from you.  This is a role that offers the intrinsic value of purpose and meaning in what you do - by helping publicly accountable organizations build trust with communities.

Key responsibilities

• Build meaningful relationships with Envisio's customers through quarterly business reviews, engaging emails, and in-person meetings (when appropriate)
• Manage a customer base to drive adoption, drive growth, increase revenue, and reduce churn
• Partner with customers to develop meaningful plans that feed their long term goals
• Partner with Implementation Consultants to ensure a seamless transition from Implementation to Adoption
• Guide and enable customers to transform over time how they manage their strategic plans and performance measurement, through the use of Envisio
• Offer best practice advice to the level of each customer's needs, partner with our industry experts when needed
• Analyze engagement data and research what customers need, in order to make quality recommendations during quarterly business reviews
• Celebrate goal achievement
• Encourage training and webinar attendance for continued growth
• Conduct renewals management on time
• Generate upsell and referral lead opportunities for Sales
• Work with the Product Team to champion customer insights and stories, shaping future product improvement
• Share Customer Success stories across the organization so they can be told to the Envisio community through stories, webinars, case studies, and blog posts

Key performance measures

1. Annual gross and net customer revenue retention, measured quarterly
2. Software adoption and customer satisfaction/health
3. Customer maturity growth

About you

You are fun, enthusiastic and aching for a role where your work makes a difference in the lives of others. You are a proactive relationship builder with a proven ability to cultivate deep and meaningful relationships with your teams and clients. You're not afraid to talk but your real skill is listening.

• 5 years experience in a customer facing role for a SaaS company
• Experience in any of the following: Customer Success, Account Management / Sales, Consulting, Product Training
• You have a passion for public service
• Impeccable written and oral communication skills; you're talking to our customers
• Extremely analytical; you leverage data in all of your decision making
• Highly organized; your calendar reminders have calendar reminders
• Results oriented; you always have your next goal in mind, and a plan to get there

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order. Visit us at Order.co.

We are looking for an Operations Support Specialist to improve the customer experience by handling order and delivery exceptions and owning relevant client communication. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations and Customer Support Teams.

What you’ll do

• Own proactive client outreach for orders that are exceeding their delivery window. 
• Field inbound email alerts for orders facing backorders, out of stock products, and other miscellaneous issues.
• Take appropriate, swift action on inbound alerts helping to maintain a top notch client experience
• Liaise with the Product team on recommendations to make tracking and exception handling more efficient. 
• Collaborate with Senior Operations Managers to improve existing processes surrounding tracking visibility for clients. 
• Work closely with virtual assistants teams and monitor their progress. 

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• Ability to focus on recurring tasks with an emphasis on speed and accuracy
• Exceptional written and verbal communication skills with a unique ability to quickly problem-solve 
• Comfort and confidence on the phone; ability to represent Order and be the voice of the company while speaking with vendors and clients
• Proficient with Google WorkspaceExperience working with Mac OS
• A Bachelor's Degree, and experience with Zendesk are preferred.
• A hungry attitude to learn new things and go above and beyond to get things done!

What you’ll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Agorapulse is hiring a remote EU Support Hero. This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Managing social media has never been easier.

• Create and validate personalized content marketing strategies based on the objectives and needs of the client's business;

• Give feedback about the project and celebrate each small victories at the beginning of the customer’s journey;

• Educate the customer about the basics of content marketing;

• Demonstrate Rock’s processes and deadlines to the customer, educating them about important routines for the success of their content marketing strategy;

• Communicate Onboarding progress to the team responsible for the customer;

• Align and improve the quality of ongoing deliverables through teamwork, together with the other analysts in each department responsible for the customer;

• Maintain the quality of inidual deliverables;

• Suggest improvements with a critical approach to processes;

• Manage your pipeline with weekly monitoring;

• Serve customers from different segments, adapting the approach and form of communication for these audiences.

• Bachelor's degree in Advertising, Marketing, Journalism, Communication, Administration or related areas;

• Experience with Marketing and Project Management;

• Experience with Customer Service;

• Fluent English and Spanish skills;

• Knowledge of Content Marketing strategies;

• Knowledge of Inbound Marketing strategies;

• Knowledge of marketing tools (automation, Analytics, Search Console, SEMRush, paid media, WordPress);

• Certification of Content Marketing and Web Content Production by Rock Content.

• Rock University - free access to our marketing courses

• Ongoing workshops and webinars on marketing topics

• Flexible hours

• Work from home allowance

• Parents benefits

• Volunteer paid time off

• Birthday and work anniversary days off

• Health insurance

• Dental InsuranceBeing part of a dynamic, talented team distributed around the world  

• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

• Being empowered to make decisions to improve customer satisfaction

• Continuous growth opportunities for our customers, talent community, and Rockers

• Other benefits may be available according to your location.

Remote Customer Service Representative – Spanish Bilingual

Location: Remote, US

Category: Customer Service

Requisition ID: 8305

NOTE: **This is a virtual customer service associate position in the United States where you will be working remote from your personal residence in a distraction free space.

The Wayfair Opportunity:

At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.

This isn’t just about taking another phone call— this is about empowering our business customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our business customers find solutions that work best for them.

You will help business customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and surround you with a team of great people.

What Does a Service Associate Do?:

• Demonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. This helps ensure we’re ready and available to help our business customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Handles a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
• Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Engages Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with business customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
• Listens Actively and Shows Empathy: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly.
• De-Escalates Customer Concerns: Most business customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
• Problem Solves: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help business customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
• Multitasks: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
• Escalates Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed and share those trends with leadership.

What are the Pay & Benefits?:

Pay:

• Hourly Pay: $15.00+ (and tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses (up to $2,000)
• Referral Bonus ($500 per eligible referral)

Benefits:

• Health, Vision and Dental Insurances (coverage starts on Day 1!)
• 401(k) with company match up to 4%
• Paid Time Off (start accruing time immediately)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Paid / Unpaid Parental Leave options
• Eligible Tuition Reimbursement (up to $5,250)
• Wayfair Employee Discount
• Volunteer Day for Community Service (Paid Day Off)

What are the Requirements?:

• You must be 18 years of age or older.
• You must hold a High School Diploma, GED, or equivalent.
• A knowledge of working within Windows Operating Systems or equivalent.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• Wayfair wants to ensure your success. This is why our training is 100% mandatory. We are unable to accommodate any misses, days off, or tardiness during this initial 3 week time frame.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
• Able to read, write, and speak both Spanish and English.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Gencove combines low-pass whole genome sequencing (reading the DNA fewer times) with a proprietary software-as-a-service computation layer. The result is a unique, high-volume, cost-effective sequencing platform. We believe that the universal application of genomics across human, animal, plant, and microbial applications will lead to a healthier and more sustainable civilization. We recently closed Series A funding, are revenue-generating and some of the largest genomics service providers in the world partner with Gencove. Join us!

As an Enterprise Customer Success Manager, you will play a key role in expanding our largest partnerships and enhancing our service model through the development of repeatable processes.

What You Will Work On

• Develop and execute strategic account management for our key customers with a sharp eye towards commercial expansion
• Successfully execute customer engagements and act as the point-of-contact for project related issues
• Become deeply steeped in our customer’s context and needs to identify potential upsell and/or product opportunities for recurring revenue
• Work cross functionally with commercial and technical teams to enrich the customer experience
• Nurture customer relationships and lead face to face meetings at conferences and at our customer’s sites

Requirements

Who You Are:

• You have 5+ years of customer success or account management experience within the Life Sciences.
• You have a consistent track record of exceeding commercial targets and being a trusted advisor for large and matrixed organizations.
• You have exceptional discovery skills and ask great questions.
• You have an ability to break down ambiguous problems into concrete, manageable components and think through solutions.
• You are a strong partner and can collaborate with technical teams to drive effective problem resolution.
• You are an effective communicator and can influence credibly and effectively at all levels, including executive and C-level.
• You have education in a Life Sciences discipline, and/or direct experience working with Life Sciences organizations.

Benefits

Why Gencove:

• We are a fast growing team and the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.
• We are a fully distributed company driven by deliverables, not hours, operating with a foundation of trust and clear communication to solve meaningful scientific and business challenges.
• We celebrate iniduality and invest in bringing everyone together regularly at our HQ in NYC because we believe there is no substitute for real-life connection.
• Competitive salary and stock options.
• Flexible PTO plus the days between Christmas and New Year’s Day are company-wide time off; we actually do take time to disconnect, recharge, travel, and live our lives so we encourage you to do the same!
• 3 months paid parental leave with flexibility to allocate however works best for you.
• Comprehensive health coverage (medical, dental, vision and life) for you and your family.
• $1,000 USD home office stipend to upgrade or enhance your work from home setup.

🐦 About Birdie

Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.

Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. We were nominated one of the top 10 UK startups to watch, the SME with the best culture in the UK and was in the 2020 Business Cloud Top 50 Start Up's list. In 2021 we were named no.9 in Start Up's top 100 innovative and disruptive businesses as well as being accepted into Tech Nation's 2021 Upscale 7.0 program. As of June 2022 we closed our series B funding with £25m invested by Sofina, Omers & Index ventures.

⚡️ Your mission

Your mission as a Technical Support Associate is to provide technical support across live chat, email and telephone, adopting a person-centred approach with every interaction. You'll investigate issues escalated from the T1 Customer Support team, troubleshoot bugs and help optimise workflows for customers and fellow Birdies.

🦸‍♀️ How you will contribute

• Handle advanced queries and technical escalations through chat, email and telephone.
• Perform in-depth investigations and troubleshoot issues using a variety of tooling.
• Work cross-functionally to optimize workflows for increased scalability and efficiency.
• Analyse and collate data to identify trends and improve processes, feeding back to the wider company.
• Produce clear and concise bug reports in Jira, communicating effectively with engeering and product teams.
• Become a product knowledge expert, helping to create guidance for staff and customers.
• Help with T1 support out of hours, on a rotating basis (1 weekend in 7 at the moment)
• Hit or exceed internal KPIs for response times, customer satisfaction ratings and QA.
• Act as a vibrant ambassador of our brand, values and product.
• Provide timely and accurate customer feedback to relevant teams

Requirements

🤩 We’d love to hear from you if

• You have experience in a technical support role and using live chat software - we use Intercom.
• You have excellent communication skills, with the ability to simplify complex issues for a broad audience.
• You are a proactive problem-solver, always looking for ways to optimise and improve.
• You are comfortable communicating with key stakeholders across the business.
• You care deeply about providing a seamless customer experience.
• You can operate autonomously in a fast-paced environment, but know when to ask for help.
• You take ownership of projects and are keen to help shape the way we do things.
• You have a good understanding of and a keen interest in technology.
• You are excited to work for a social care disrupter and help change the way we age.

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a erse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.

The Interview Process

1. Meet Jack and learn more about Birdie 👋

You will first meet Jack over a Google Meet. There is nothing to prepare for this chat, it is a chance to learn more about Birdie and to tell us all about you!

2. The Expertise Interview 💡

Now it's time to meet the hiring manager, our Support Lead Kiesha. Again, nothing to prepare for this one!

Kiesha will be the perfect person to field your role specific questions. It is a chance for us to explore your experiences, how you work and where you may fit in.

3. The Project Session ✏️

Now you get to meet a couple of our support team! The team will share some of the work they do, ask how you might approach certain tasks and explain what customer support at Birdie is all about.

4. The Values Interview 💬

Here you will meet a member of the Birdie team from a different chapter. This conversation allows us to explore your motivations, values and how you can be a great add on to Birdie.

5. Meet a Co Founder 🤝

The final step in the process gives you the chance to meet one of our amazing cofounders! You will spend 45 minutes with Max, Gwen, Abeed or Raj. A great opportunity to ask any final questions and learn more about how Birdie was born!!

Benefits

🙌 What are the benefits?

People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team's happiness, wellbeing and growth:

✨ Compensation

Our salary packages are competitive, the role is £31k. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.

🏝 Flexible

With Covid-19, we have decided to be a fully distributed team. We organise quarterly in-person events and online socials to make sure you can meet up with peers. If you want to come to the office, you're most welcome of course!

🌱 L&D budget

Growth is key. You'll have a personal development budget to put towards books (e.g., free audible subscription), courses, trainings and conferences; continuous coaching within the team and with external experts

🌴 Base holiday

33 days base holiday (25 days + 8 bank holidays) + Christmas eve day off

🎄 Christmas leave

Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!

🎂 Birthday leave

You can take your birthday off when it falls on a weekday! (effective from 1st Jan 2023)

👩‍⚕️ Private health insurance

Private health insurance with Vitality that covers many physical and mental health costs

☀️ Gym and wellbeing memberships

Gym membership and numerous other wellbeing perks and discounts via Vitality

🚲 Cycle to work scheme

Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months

👼🏽 Parental Leave

Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.

👵🏻 Pension employer contribution

Birdie contributes 4% of your salary to your pension.

⛷ Frequent company socials, trips and meals

We organise many socials, quarterly retreats and annual trips (like our epic ski trips)

🤗 Exceptional culture

We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.

❓Why Birdie?

Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.

We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.

We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.

We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.

Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.

Join us now to improve the lives of millions!

⚖️ Equal Opportunities Statement

We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neuroersity status or disability status.

We endeavour to embrace ersity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.

If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.

Insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Manager, Customer Success will be responsible for customer retention, product adoption and leading our Customer Success Managers and Associates to world-class results. Our ideal candidate is passionate about driving value for customers, is experienced in growing and guiding a team of post-sales specialists and has a consistent track record of success in a fast-growing B2B on-prem and cloud based software company

What will you do?

·       Drive Customer Success outcomes

·       Lead your team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals

·       Increase customer lifetime value through success plans, customer satisfaction, and overall health scores

·       Leverage reporting to develop data-driven insights on customer behavior

·       Drive a proactive NPS, at risk program, and other initiatives and measures to prevent customer attrition.

·       Act as a sponsor in customer escalations by working with the customer and teams across the company to address the issue in a mutually beneficial way.

·       Drive a standardized, proactive outreach and reactive interventions for various points in the journey by identifying opportunities to encourage feedback loops and continuous improvement.

·       Partner with peers to scale processes in on boarding, training, success management, support, and customer advocacy

·       Increase opportunities for expansion and up-sells by creating a bridge between Account Management, Direct Sales, Professional Services, and Customer Success teams

·       Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals.

·       Track, analyze, and report on Customer Success metrics across the organization

·       Be a customer champion internally

·       Collaborate with other organizational leaders to incorporate customer needs and requests into insightsoftware’s defining business objectives

How will you get it done?

To perform the job successfully, an inidual should demonstrate the following competencies:

·       Work Ethic – operate in a fast-paced environment with a focus on achieving results  

·       Engaging Presence – quickly establish rapport and build relationships with partners and communicate successfully with clients  

·       Teamwork – work cross-functionally to achieve team and inidual goals  

·       Communication – communicate effectively with customers and internal cross-functional partners, creating promoters at every touch point 

Minimum qualifications:

·       Experience integrating acquired companies and teams into success model

·       Experience segmenting customers, providing different levels of outreach, from tech touch to personalized interaction

·       Experience in both on-prem and cloud-based success models

·       Strong communication and presentation skills, both verbal and written

·       Bachelor’s Degree in related field or equivalent experience

·       2+ years of management experience in customer success

·       Experience in technical or commercial management of software support services, software development, or customer care around IT/Application services is highly preferred

·       Ability to travel up to 25%

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Are you ready to trade your job for a journey? Become a FlyMate!

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

With over 850 global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

• Own strategic relationships with Flywire clients 
• Lead customers through the onboarding process with enthusiasm and support, in order to set them up for success.
• Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process.
• Identify and execute opportunities to increase clients’ investment with Flywire
• Based on client feedback, develop and evolve strategies for increasing utilization of Flywire solutions.
• Serve as the primary point of contact for all troubleshooting, looping in relevant Flymates and teams as needed.
• As a front-line contact, help collect product feedback to help influence the roadmap for our B2B customers.

Here’s What We’re Looking For:

• B.S. or M.S. in Business Administration (or equivalent)
• 5+ years of relevant sales, consulting, or customer facing experience, ideally within a SaaS business. (note: doesn't have to be in tech)
• Experience working in highly collaborative environments
• Demonstrated experience working in a fast paced startup environment.
• Ability to manage a project, work to deadlines, and prioritize between competing demands

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and ersity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Time zones: PST (UTC -8)

The Opportunity

James Publishing is looking to add a Customer Success Manager to its rapidly-evolving Marketing Amplifier program. 

In this role, you will work directly with our attorney-subscribers and their small- to mid-size law firms throughout the country. We provide both written and video content solutions to help attorneys brand their firms and grow their businesses. Our subscribers will look to you to help them virtually record and deploy videos on their social media accounts and websites. You’ll strategize with them and assist in the day-to-day management of accounts by understanding law-firm marketing objectives and providing guidance.

Our ideal candidate will be comfortable in a fast-paced, fluid environment with a well-rounded skill set. You will be confident on both phone and video calls, have experience representing brands or businesses on social media, be able to learn and navigate different software platforms, and have high proficiency in written and spoken communication. 

What you will be doing:

• Communicating daily with lawyers and their support staff. You will be connecting via phone, email, text, and video, so confidence in communication is critical. 
• Building long-term connections with subscribers while maintaining high levels of engagement and satisfaction.
• Providing guidance about how to best use Marketing Amplifier features.
• Running remotely-filmed video sessions with our subscribers and directing them to get the best footage possible. 
• Strategizing about social media best practices and brainstorming new types of videos we can film.
• Helping attorneys learn our software platform and troubleshooting when needed.
• Working with our team to achieve subscriber goals.
• Utilizing project management software to stay on track and assign work.

Your skill set:

• Four-year college degree in English, Journalism, Marketing, Film, or comparable area.
• Experience with Google Suite (Gmail, Drive, Docs, Sheets, etc.), Zoom, and general office software.
• Social media management, specifically Instagram, Facebook, and TikTok. This includes making Reels and analyzing social data.
• Video production, whether with basic phone-edited clips or high-end suites like Adobe Premiere and After Effects.
• Experience with project management and collaboration software like Asana, Slack, or similar platforms.
• Ability to thrive in an extremely fast-paced environment.
• Top-tier skills in written and verbal communication. 
• Excellent organizational abilities. 
• Optional: bilingual in English and Spanish. 

Pay and benefits:

• $31 per hour.
• Fully remote work with a flexible schedule.
• Health insurance and 401(k) retirement benefits.
• Two weeks of paid vacation plus sick time.
• At least ten paid holidays per year.

AnswerAide is looking to hire a friendly and helpful part-time Customer Success Agent. Do you enjoy helping people? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please read on!

This remote customer service position earns a competitive wage of $12-$15/hour, depending on experience.

A DAY IN THE LIFE OF A CUSTOMER SUCCESS AGENT

Working in customer care, you are often the first point of contact for our clients. Your main tasks include: 

• Assist customers and prospects via phone, chat, and email 
• Troubleshooting product issues with the customer
• Place orders on the caller's behalf
• Assist callers with finding and ordering replacement parts

WORK SCHEDULE FOR A CUSTOMER SERVICE REP

This remote customer service position typically works standard office hours, Monday through Friday. Typically you will be off for holidays.

Location:

Fully Remote: Work from Home or from our office, which is located at 4210 Valley Ridge Blvd, Ponte Vedra Beach, FL 32081.

QUALIFICATIONS FOR THE DEDICATED VIRTUAL ASSISTANT POSITION

• A resident of Florida, Virginia, or Texas
• High school diploma or GED
• 1+ years of customer service experience
• Ability to provide an in-home office environment away from the normal living space
• Ability to type at least 35 words per minute, with very few errors, while interacting with customers
• Experience with computer setup and overall computer literacy
• A computer that has 4+ GB of ram and a USB or 3.5mm headset
• A high-speed internet connection with 25+ Mbps, no satellite internet

Seed&Spark is a platform that helps build sustainable careers for erse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.

We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.

We are a remote organization, with all employees working from home within the U.S.

About the Role

This role is responsible for overseeing and handling all crowdfunding customer support. A Customer Support Manager with Seed&Spark should be a Subject Matter Expert (“SME”) in our client interfacing site, admin workspace and associated support tools such as Intercom. 

The Customer Support Manager will field customer inquiries via chat, email, social and phone, serving as the primary representative managing all tiers of customer support. This role will also identify pain points for users and, with a problem-resolution mindset, be a liaison between the internal product & engineering team and external customers to help all sides have a clear and level-appropriate understanding of issues. This manager will serve as the face of Seed&Spark to crowdfunding campaign owners, their team representatives and campaign backers, providing a customer-friendly, customer service mindset when assisting them. 

You are part of the Creator Success team, reporting directly to the Head of Creator Success, and will work closely alongside Product Management to ensure our customers are well represented in our internal decision-making while also building a sustainable, scalable business. This is a full-time position.

About YOU

You love helping others. People are your jam. And with your customer support experience, you have no problem sharing a few stories about times that you really showed up for a customer, or helped them in an impactful way. You’ve been in the customer support game for a little while now and know how to connect with different kinds of people. You definitely have strong writing and communication skills, and when needed, can cater the same information to people who need to hear it differently.

We are all working remotely for the foreseeable future, so it’s important that you are proactive in your internal and external communication. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives. 

Expected Outcomes for the Customer Support Manager:

• Achieve OKR and KPI targets

• High customer satisfaction scores

• 100% compliance on customer support SLAs

• Consistent, efficient customer support reporting

Core Activities for the Customer Support Manager:

• Own crowdfunding customer support, from empathetically answering questions and solving problems via chat, email, social and phone, to tracking questions, and observing points of improvement to relay to the product team and creator team. Support includes:

  • Tier 1 customer service support to Seed&Spark creators and customers, providing information and answers to platform inquiries and technical questions. This can include accessing the administrative end of our crowdfunding platform.

  • Tier 2 technical customer service support issues, managing the issue directly or, when appropriate, facilitate troubleshooting and resolutions of those issues with Seed&Spark team members, using established escalation paths. Common tier 2 issues include working with Stripe, our payment processor, to help address payment-related issues with creators or their backers. Other issues may include accessing other 3rd party applications integrated with our crowdfunding platform.

  • Manage support tickets in a timely manner, opening, tagging and closing out tickets within Seed&Spark’s established SLAs

  • Maintain an empathic and positive approach with customers

• Provide customer support management best practices:

  • Oversee the hiring, onboarding and work of 3rd party support agents

  • Create and maintain clear support documentation, process requirements & customer knowledge base (ex: FAQs)

  • Share tips and processes with other business units as requested

• Monitor successful campaign payout processes, troubleshooting, working with engineering and working with the payment processor to resolve issues, as needed 

• Creatively come up with workarounds in times of need, communicating those solutions with the appropriate team members.

• Report and triage priority bugs and issues with product and engineering

• Organize and deliver customer support KPI reporting, such as reports on types of issues received, addressed, escalated, etc

• Create and schedule customer support channel Out of Office messaging as needed

• Participate in Product & Engineering SCRUM processes and ceremonies, as needed

• Be back-up support for Film Forward when needed (Film Forward is another business unit within Seed&Spark)

• Other support-related duties as needed or requested by manager or the business

• Write quarterly OKRs and update progress to management on a monthly basis

• Ensure proper documentation of process flow, necessary deliverables, and timelines for coverage and training purposes.

• Proactively communicate roadblocks

• Assist with hiring and onboarding of new team members, as needed

• Represent Seed&Spark's values in the world, with a deep commitment to ersity and inclusion

Preferred skills and experience:

• 3+ year(s) in a customer support role working across multiple channels - chat, email, social and phone

• A love for working with customers

• Excellent written and verbal communication skills

• Experience with Intercom, managing tickets, creating and delivering reports and updates against goals

• Proven success in creative problem solving

• Experience working with creators or artists is a plus

• People management or vendor management is a plus

• Passion for ersity and inclusion

• Fluent in English

• Team player attitude

• Strong time management and organizational abilities

• Highly responsive and reliable

• Growth Mindset

• Quick learner

Worried that you don’t have all the exact preferred experience listed here but really interested in this role? Don’t let that stop you from applying! We know that great talent can come from unexpected places so, in your cover letter, let us know why you’re a great candidate, why you’re excited for this role and how you would excel.

This position will work remotely/from home within the United States. Candidates do not need to be located within the Los Angeles area.

All your information will be kept confidential according to EEO guidelines.

Bracket for salary growth: R14 600 - R41 500 CTC commensurate with experience

South Africa's market leader in Web Hosting is looking for iniduals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team that value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough onboarding and structured training programme are followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

Want to learn more about xneelo? Visit our website and see why analysts, Frost & Sullivan recognised xneelo with the 2014 South African Market Leader award. At xneelo we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen in this industry comparison of service levels on Hello Peter.

Our head office is in Durbanville, Cape Town - however, this role is remote, so location is not a concern here. Working remotely is available for applicants outside Cape Town and surrounding areas. We may request that you travel to our head office in Durbanville with prior arrangements.

A stable fibre internet connection is a requirement for the role, we also offer a connectivity allowance to enable working remotely. (minimum 20/20 speed)

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.
• Relevant tertiary qualification an advantage.
• Previous experience with remote working is beneficial.

Location:  US Locations Only; 100% Remote; Freelance

Overview

Why is building a work-at-home business a great idea? On the Omni Platform

As a 1099 contractor, you run your own business (are self-employed) & write

You may have heard about other gigs, but we’re different. How? It’s simple: We

*What work will you be performing?*

You’ll be providing customer service (taking inbound phone calls, answering

You will interact with customers through phone and/or chat/email, helping

*What You’ll Do*

– Work from home, or any quiet place with a closed door

*Who You Are*

– Great communication skills (verbal and written)

Earning Potential*

Projects will have varying earning potential, but all projects pay for time

As a self-employed 1099 Independent Contractor providing work-from-home

*Scheduling & Hours*

GBA’s providing service on the Omni platform choose their own schedule by

*What’s Next*

If you want the flexibility and freedom to work for your life, instead of

Client Billing Service Representative

Thriveworks is seeking a Remote Client Billing Service Representative to join our growing team! Our mission here at Thriveworks is to help people live happy, successful lives. We believe that everyone can find value in working with a mental health professional and strive to ensure people all across the US have that very opportunity.

Compensation: $19.00 per hour

Job Description:

• Provides Outstanding Customer Service to both internal and external customers utilizing phone, email, and chat features
• Investigate and work on aging claims, you will work to determine accuracy on accounts, the role is a combined actual billing role, and then support for billing either email, call or chat
• Answers patient calls in a professional and timely manner, projecting proper telephone etiquette while adhering to HIPAA guidelines
• Displays professionalism in the workplace maintaining a positive team attitude
• Requires handling heavy inbound telephone, email, and chat inquiries from patients, attorneys, and other interested parties along with resolving various written correspondence from insurance companies and patients. Will require white glove service related to escalations.
• Follow up on complicated calls and chats to ensure customer satisfaction.
• Will make outbound calls to collect outstanding patient balances, and will work with the team to achieve and maintain key AR benchmarks.
• Respond to patient billing and insurance inquiries and facilitate resolution of financial issues promptly
• Be an advocate for our Members by completing the monitoring and resolving all client concerns, billing questions, patient responsibility, medical records requests, claim denials, and insurance payments.

Benefits:

• Thriveworks is growing, so a true career path is at your fingertips
• Be a part of a erse and progressive organization
• Brand pride, you truly are helping people
• Team environment
• 401K with a 3% employer match
• Paid Time Off
• Healthcare, Dental, Vision, and life insurance benefits – additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance
• Professional EAP program for team members & household
• Professional development & advancement opportunities

Required:

• 2 years of experience in full-cycle medical billing or schooling.
• 3 years of Customer service experience or a combination of medical billing and CSR
• Healthcare compliance and billing terminology knowledge
• A firm grasp of web-based billing software or Electronic Health Records
• Excellent verbal and written communication skills
• Ability to resolve payment issues and effectively follow up with insurance companies.
• Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD 10 and CPT codes.
• Maintain focus with interruptions
• Soft skills or de-escalation skills
• Critical and analytical thinking skills to help resolve billing issues and collect payments
• Professional acumen through action and communication
• Must be able to learn new concepts and processes quickly
• An above-average aptitude for internet/computer use
• Energetic, with a positive attitude
• True and patient problem-solving skills
• Must be very detail-oriented
• Self-driven attitude and ability to work well independently
• Experience in high-pressure environments

Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today!

This position requires a 90-day probationary period upon hire; offers are contingent on satisfactory criminal background checks and reference checks.

Client Service Representative

Remote

About Vouch:

Insurance… sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it’s failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We’re doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. *This role can be based anywhere in the U.S; however, it requires a work schedule of 10:30 am – 7:00 pm Central.

Role Responsibilities:

As a member of the Vouch Client Service team, you will be responsible for ensuring our clients have a great experience with Vouch. We pride ourselves on making things fast, easy, and tailored for each specific client. Some of our best client feedback is about our amazing client experience and service. You’ll be part of helping us scale our client service capabilities.

On a day-to-day basis you will be responsible for guiding our clients, new and existing customers, through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This is a great position to build a foundation in the insurance, start-up, tech fields and to start growing your career with Vouch.

Job Duties:

• Serve as first line of defense for responding to client inquiries from live chat, email, and phone
• Leave a positive first impression and establish trusted relationships with new and existing clients
• Deliver consistent and timely follow-up in response to client requests and issues
• Proactively problem solve when faced with new or unique client requests
• Identify areas to improve our product, processes, and procedures, focused on delivering a great customer experience
• Drive additional value by collaborating with and identifying opportunities for the sales team
• Assist with documenting day to day processes and improvements
• Become an expert in Vouch’s product experience such that you can guide client through the digital client journey, including our website and application process
• Collaborate with cross functional team members in Sales, Success, and Policy Administration to solve complex client needs or identify new ways of doing things
• Be a self-starter, independent learner, and have unparalleled resourcefulness
• Be a great writer with a keen eye for the nuances of the English language
• Believe in Vouch’s values:

• • Put people first
  • Serve clients with integrity and excellence
  • Listen, challenge and grow
  • Face challenges head-on and win as a team

About you:

• 1+ years of experience in a client-facing support role
• Eager to complete Property and Casualty licensing exam within your first 90 days
• Strong communication and organizational skills
• Dependable, positive, and action-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Passion for swimming in solutions versus dwelling on problems
• Comfortable with working an adjusted schedule: 10:30 am – 7:00 pm Central.

Nice to have:

• Exposure to and passion for early-stage startups and/or high growth environments
• A background in insurance, technology, SaaS, or other regulated categories
• Bachelor’s Degree in Liberal Arts, Business, Insurance, or a related field

Vouch provides a number of benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)
• Monthly Doordash credits ($80/month)

Vouch believes in putting our people first and building a erse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the ersity of our growing team.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. #LI-Remote

Peloton is hiring a remote Senior Instructional Designer. This is a full-time position that can be done remotely anywhere in the United States.

Peloton - Bring home classes that move you.

CareMessage is hiring a remote Technical Support Analyst. This is a full-time position that can be done remotely anywhere in the United States.

CareMessage - Mobile technology to make underserved populations healthier.

Description: The Senior UC Contact Center Consultant primary role will be responsible for administering, expanding, and improving the Cisco Voice and Contact Center environment as well as collaborating with vendors and internal clients, including the business leaders responsible for Contact Center activities to deliver next-generation contact center solutions, which meet the requirement of our customer's employees and clients. This position will be part of a large-scale financial company's Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. 

Responsibilities:

• Perform the implementation and ongoing management of the overall design, solution, and strategy of our customer's contact center.
• Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features such as Omnichannel collaboration, CRM Integration, Voice Biometrics, etc.
• Provide presentation to client, upper management, and peers as it pertains to Contact Center technology roadmap, architecture, engineering, and provisioning.
• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.
• Provide detailed runbook procedure and support documentation for routine maintenance on the Contact Center system
• Develop technical standards, define operational processes, and configuration best practices for UC and Contact Center infrastructure. 
• Monitor the latest market trends and industrial landscape to discover opportunities to improve customer experience and reduce operating cost
• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management
• Provide incident management and support to the critical issues escalated by UC Operations team
• Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Required Skills:

•  10+ years of experience in designing, configuring, implementing and supporting Cisco UC and UCCE Contact Center solution
• Advanced level experience with Cisco Unified Contact Center Enterprise (UCCE). Ability to design, modify and support ICM and CVP Scripting. 
• Experience designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC and IMP)
• Knowledge of the Contact Center technology Eco-System and how it is evolving and leveraging cloud capabilities for Intelligent routing, Context Services, AI and Biometric
• Knowledge of Cisco UCCE integration with Upstream Works for Omni-channel collaboration and CRM integration
• Detailed understanding of Cisco Webex Contact Center design and implementation
• Understand Contact Center product and software life cycle and capacity planning
• Knowledge of Verint Voice Recording and WFM integration with Contact Center
• Experience with Voice Gateways (SIP and Analog), Dial Plan and Cisco Unified SIP Proxy (CUSP)
• Strong troubleshooting skills accompanying creative thinking to resolve complex and non-complex issues.
• Must possess excellent customer service, follow up and organizational skills
• Outstanding written and verbal communications skills complemented by proven expertise in relationship building and management.
• Understanding of ITIL standard methodologies and processes
• Knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)
• Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
• Experience creating power point slides to explain technical solutions and presentation. 

Nice to have skills:

• Programming/Scripting experience (Visual Basic/Python, etc.) is a plus

Valid Locations:

• USA (Princeton or New York or Delaware or San Francisco).
• London (UK)
• India (100% remote position)
• Mexico (100% remote position)
• Colombia (100% remote position)
• For US and UK candidates located in selected states/cities: Will need to work on a hybrid model with up to 3 days working from the office and up to 2 days working from home.

Additional Considerations:

• Candidates applying for USA location: Need to have legal status to work for a US-based company, no C2C visa sponsorship is available for this position.

Job Title: Customer Care Specialist – REMOTE

Description:

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Customer Care Representative I’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within HuFriedyGroup (HFG). Inidual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Dental product line and services.

This is a FULLY REMOTE position. Work from home anywhere you choose in the continental U.S. during standard business hours (Your schedule will be an 8 hour shift between 730AM – 530PM CST.)

What You Will Do

• Professionally handle incoming requests from Customers and internal partners and ensure that all tasks are performed and issues are resolved both promptly and thoroughly.
• Accurately and efficiently record Customer purchase order data into SAP and Salesforce; orders are received via phone, fax, email, EDI and Internet.
• Process repair services through Salesforce according to Customer requests.
• Send information to Technicians; escalate as needed.
• Monitor Salesforce until repairs are accepted by the Technician.
• Manage Customer response level as indicated to meet Customer expectations.
• Investigate product backorders, freight shipments, and invoice inquiries providing Customer with up-to-date information.
• Educate Customer on product inquiries and further reinforce the information with product literature utilizing HFG Intranet and website, Product Managers, or internal reference materials.
• Research availability on service parts.
• Quote service parts per Customer request.
• Makes and receives calls with the intent of selling products or services.

What You Will Do

• Must be knowledgeable on where to send what repairs and returns including responding to inquiries about HFG products and services…
• Provides order, repair and return estimates and re-estimates to representatives and Customers. Responds to inquiries regarding timely turnaround times and responds to various other Customer inquiries.
• Researches and resolves complaints.
• Research Customer inquiries on product functionality; may require interaction with HFG Clinical or Product Manager to ensure Customer needs and expectations are met.
• Confirm order sell price is in compliance with HFG price
• Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries.
• Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements.
• Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
• Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed.
• Provide post-order management support including issue resolution.
• Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives.
• Other duties as assigned

What You Need To Be Successful

• High school diploma required with 1-2 years business experience (direct contact with Customers and Sales)
• Bachelors degree in Business or related discipline preferred with 0-2 years business experience
• Self-starter

What Will Help You

• Bachelors degree in Business or related discipline preferred with 0-2 years business experience

Skills Required For Success

• Strong decision-making skills; understands how decisions impact the Customer and the Company
• Strong analytical and problem-solving capabilities
• Must demonstrate a high level of professionalism and integrity
• Excellent communication skills – written, verbal and presentation
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to maintain composure under pressure and demonstrate a “can do” attitude
• Able to work well within a team

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID: 31021

Job Category: Customer Operations/Customer Support

Des Plaines, IL, US, 60018

Nearest Major Market: Chicago

Customer Support Specialist

REMOTE

Jacksonville, Florida, United States

CE Broker

Full time

Description

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We’re looking for someone who…

• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
• Wellness benefits: monthly fitness allowance and discounts on organic produce delivery programs.
• Balanced Lifestyle: paid holidays and monthly PTO accrual and paid holidays, including your birthday time to volunteer.
• Medical, dental, and vision benefits
• Pursue Growth and Learning Fund – generous company assistance for professional development endeavors.
• Company provided computer and peripherals.
• Retirement plan with company matching.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

Support Specialist

• Remote GMT+3-6 Hours (Additional Requirement Overlap 1 Day Each Week With PDT)
• Full time
• Engineering

OverviewApplication

About Replit

About the role

• You will be providing email, chat, and social media support for Replit users.
• You will be helping users solve technical issues and collaborating with engineers.
• You will create and update resources for the support team’s internal knowledge base.
• You will be collecting and communicating feedback from our users to the engineering and product teams.
• You will help create and maintain user-facing product documentation.
• You will have opportunities to work on your own projects.

You should apply if you:

• are fluent in English and have excellent written and verbal communication skills.
• love helping people.
• are a fast problem-solver.
• possess technical knowledge and troubleshooting skills.
• are interested in programming.
• are compassionate.
• want to be part of our support team for a while.

Even better if you:

• are an active Replit user.
• have worked at an early-stage startup.
• have experience providing customer support for developer tools.

What we value:

• Radical thinking
• Curiosity
• Moving with urgency and focusbe relentlessly resourceful
• Being kind, caring, and thoughtful

Want to Learn More?

• Replit Product
  • Getting started with Replit
  • Repl from Repo
  • Replit Multiplayer
• Interviewing + Culture
  • My First Software Engineering Job Interview
  • Life at Replit
  • Operating Principles
  • Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Slingshot is looking to hire a Customer Experience Representative, Part-Time to join their team. This is a part-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Verikai is an insurance technology company changing the way the industry views risk with true predictive analytics. Our well-established database includes over 4,000 behavior attributes for 250+ million people in the United States and provides deep insight to these iniduals’ true health risks. With this data, we help insurance companies improve underwriting precision, speed and efficiency using alternative data and machine learning – and ultimately, we provide consumers and small businesses with greater access to a broader range of insurance products.

Verikai isn’t your typical startup. And we aren’t looking for typical employees. For starters, we are a fully remote organization, meaning your home base can be your sofa, your favorite café, or a (wifi-equipped) cabin in the woods. All you need is your brain and a laptop…and we provide the laptop. We’re looking for people who want to do inspired work for a higher purpose. We are a growing and well-funded tech startup with a great product and even better ideas. If you want to make an immediate impact on the way the insurance industry operates while working in a fun, fast-paced and supportive environment, you’ve come to the right place.

You are the champion for and the voice of the customer. Customer Success is part art, part science, and all passion. This role will be critical to Verikai’s long-term success. You will be working externally with customers as your top priority, but also act as a conduit back to Verikai Leadership, Sales, Product, Engineering, and Marketing.

As a Customer Success Manager, you will oversee 15 – 20 accounts to ensure customer success, resulting in annual renewal and retention. You will need patience with a consultative-teacher mindset given our product is on the forefront of disrupting predictive modeling and underwriting within insurance. Helping customers fully understand our product, our modeling scores, and how to implement them into their current underwriting process will be the key to your success.

We are looking for a proven Customer Success Manager who is a world-class customer advocate, has an entrepreneurial spirit, endless patience, and steely determination to drive results with our customers. If you are a proactive problem solver that can anticipate the customer’s problems even before they do, a relentless evangelist for the customer, and are fanatical about maximizing Verikai’s value to customers, then we want to hear from you!

This role is 100% remote within the United States

• Responsible for onboarding newly signed customers relying on strong knowledge of our product and models and customer’s methodology/processes
• Oversee a group of accounts with the goal of yearly retention and revenue expansion
• Establish a regular cadence of communication with your accounts
• Act as the customer’s strategic thought partner: understand their business goals and strategic imperatives throughout the customer lifecycle by utilizing a value driven approach
• Ensure customer’s overall objectives are being met and correct utilization and adoption of Verikai’s products are driving goals and outcomes
• Establish long term relationships with primary customer stakeholders
• Proactively communicate to customers the product roadmap, focusing on high impact features and functionality that will further drive adoption and retention; upselling and cross-selling new product versions
• Identify and manage customer escalations to drive resolution internally with stakeholders and externally with customers
• Partner closely with Sales and Leadership to mitigate churn risk and ensure ongoing customer success
• Participate in events / seminars and maintain a deep understanding of the workforce management space
• Prepare and execute on customer success plans
• Partner with Sales on new prospects and cross sell opportunities regarding the transition of accounts, roles and responsibilities
• Partner with marketing and PR teams on building customer references and user stories
• Responsible for key customer success metrics, including customer churn and renewals

• 3+ year's previous experience directly engaging and managing customer accounts and relationships
• Worked previously within customer success, technical sales, account management
• Background in insurance and or insurance software is highly preferred
• Background in modeling/data desirable
• Strong technical acumen with proven ability to learn technical products, develop technical knowledge and apply new skills in a high paced environment
• Excellent verbal and written communication skills
• Strong teamwork and communication skills are a must
• Highly organized, professional, and mature
• Entrepreneurial and knows how to succeed in a start-up environment
• A natural problem-solver who can be effective with limited information
• Strong presentation skills and ability to demo solutions
• Project management skills to manage customer issues and escalations
• Executive presence: professional and polished with the ability to create credibility with C-level executives

Perks

• Competitive compensation 
• Health, dental, and vision
• 401(k) plan
• Unlimited PTO + generous paid holidays (including Thanksgiving and winter breaks)
• Ego-free, open-door policy
• 100% remote company—you can literally work anywhere with just your laptop and an internet connection
• Employer-paid meal delivery program via GrubHub
• Customer-focused, innovative environment
• Flat organizational structure
• Team offsites, happy hours, lunch n’ learns

SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. We take pride in the fact that our core values are integrated into everything we do. Our focus on integrity, collaboration, flexibility and ownership have allowed us to create a erse team of iniduals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload.

• Own the relationship with your clients and their stakeholders and be responsible for the outcomes of each of your programs
• Establish clear client retention goals and oversee profit and loss (direct margin) of your client program
• Manage multiple CS team members. Provide support, direction and growth opportunities. Ensure they understand and fulfill their responsibilities
• Facilitate cross-functional team discussions, negotiating and providing direction while not having direct authority
• Partner closely with Project Management and other departments to ensure optimal operational efficiency by tracking progress and results across all clients and programs
• Serve as trusted advisor to clients by helping them design and implement programs that meet their business needs
• Drive the monthly process around reporting, forecasting, and analysis of client programs
• Partner closely with your clients to independently resolve challenges involving project strategy, scope, and direction
• Travel on occasion to meet with clients, develop rapport, and strengthen relationships
• Represent SteadyMD with polish and professionalism

Requirements

Key Competencies

• 5+ years of experience in a Director of Client Success (or similar) role
• Ability to lead, motivate, and cultivate direct reports
• Solution-focused work ethic with a high degree of flexibility
• Self-sufficient, and able to work well in an ambiguous, fast-paced start-up environment
• Relationship focused, and passionate about quickly establish rapport based on trust and respect
• Outstanding communication, organization, presentation, interpersonal, and time management skills
• Data-driven. Can work with large data sets to develop meaningful insights, identify patterns, and produce digestible reporting that leads to recommendations and action.
• Excellent competency with modern collaboration tools (Slack, Jira, HubSpot, Google Suite)

• Exceptional ability to communicate and foster positive business relationships

Benefits

• An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays). Yes, you read that correctly. We trust our employees to make the right decisions for the business, and we also recognize that often means taking time to take care of yourself.
• Opportunity to Work From Home

Stripe is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Stripe - Online payment processing for internet businesses.

About HeliosX:

We are HeliosX. A group of HealthTech start-ups, with fast-growing operations in the UK and USA. We are dedicated to improving the quality, accessibility, and affordability of healthcare for all, and we're doing this through a market-disrupting combination of technology, science and excellent clinical care.

Our brands include Dermatica (personalised prescription skincare), MedExpress, ZipHealth and RocketRx.

This role will be supporting our ZipHealth, RocketRX and MedExpress pharmacy brands and as a Customer Care Advisor your mission is to help new and existing customers to receive quality and affordable healthcare by delivering exceptional service through WOW! Through phone, email, messaging and social media, you will be having conversations with our customers to help them with questions about our products and treatments.

A typical day will involve providing advice to customers with questions about our products, what conditions we treat, what treatments we offer, working closely with our Clinical experts and Pharmacists, and working closely with our pharmacy and dispensing teams to ensure orders are shipped in a timely manner.

The position will involve working across all our conversational channels (not at the same time): phone, email, messaging and social media.

Important things to know:

This is a full-time permanent shift-based position offering 40hrs per week

All necessary equipment will be provided - Laptop, headset, keyboard, mouse and monitor if required

Our earliest shifts begin at 8 am EST and our latest finishes at 10pm EST, 7 days a week. The ability to work a full shift within these hours is a must, including weekends and public holidays

This is a remote position, however, you will have the opportunity to visit our HUB in Florida and meet the team.

Requirements

• Digital literacy is a must for this role. This position is entirely remote, you’ll need experience using digital communication tools to stay connected with your colleagues.
• You’ll need to have a true passion for providing excellent customer care.
• To have a flexible schedule. Our customer care team is staffed to meet our customer's needs, and your schedule will change periodically.
• Excellent communication skills both written and verbal
• You enjoy working in a fast-paced environment and can be versatile! A big part of our team is the willingness to help one another even though it may fall outside of normal duties
• If you’ve got previous experience of providing support using Zendesk, this would be great and also any pharmacy background/qualifications would be desirable.

Benefits

• Pay $18.50 - $20 per hour - Depending on experience
• Generous equity options for every employee
• 12 days paid holiday
• Health insurance (including medical, dental and optical)
• 401(k) Retirement benefits with employee match
• Substantial discounts on all HeliosX group products
• Treat or lunch of your choice delivered to you on your birthday
• Free Kindle, books and HeadSpace account
• Company-sponsored social events
• An awesome team of bright and motivated people to work with!

More Cool Things To Know About HeliosX... 😁

• HeliosX is proudly bootstrapped and self-funded. We haven’t ever brought in outside financing. Since our earliest days this has enabled us to provide freedom to shape the company and its business practices.
• We’re growing quickly and doubled our revenue (GBP30MM) from 2020->2021 while remaining profitable
• We have created a vertically-integrated healthcare network of clinicians and pharmacies capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries
• HeliosX was created in 2013, we have conducted over 2,190,000 digital health care visits
• We care about our people - we have a 5* rating on Glassdoor!

Manigo is a Banking as a Service company offering businesses of any size white label digital banking, payments and card solutions covering the whole value chain from back to front-end. Manigo’s mission is to enable every business to embed digital banking services into their user journeys without having to handle the regulatory burden themselves.

Enabling businesses to create B2C and B2B products with mix and match turnkey solutions or API integration, Manigo delivers, customizes and operates the proposition. Select the features right for your solution, customise to suit your brand and launch a fully regulatory compliant solution in accelerated time, managed from back to front-end by Manigo so you can focus on what you do best.

Increasing brand loyalty, boosting revenue and joining the cashless revolution is simple with Manigo.

Currently we are looking for:

Client implementation and onboarding Specialist

(Remote, Portugal)

You will be the primary source of contact for our newly signed clients, steering them through the onboarding process. In order to do this, you will quickly need to gain a deep understanding of our clients business, helping them get to grips with how they will interact with our technology so that they can launch their new platform proposition.

Duties and Responsibilities

• Be the primary contact and onboarding specialist for new clients during their crucial set-up period, working with all areas of our business, including product, compliance and tech teams to help firms transition onto our own platform
• Build migration timelines for onboarding new customers helping to keep us and them accountable for actions
• Conduct workshops and detailed product UI and API demos
• Understand any product and tech gaps and determine optimal solutions for delivery
• Work with the compliance team to get legal agreements set-up with our new clients
• Strive to find the balance between onboarding clients quickly and smashing expectations, while at the same time making sure tasks are completed thoroughly and accurately
• Work closely and manage key business stakeholders to ensure onboarding of clients is completed to the highest standard
• Handle queries of all types from clients. These will be hugely erse in nature – and will include legal questions, technical queries related to integrating with our APIs, as well as functionality queries
• Generate MI and reporting analytics – for example identifying recurring issues and feature requests and monitoring trends to drive innovation in the on-boarding process
• Ensure a successful hand-off to our Customer Success team at the end of the onboarding process
• Think of new and unexpected ways to ‘wow’ our customers

Requirements

• A people person with strong and confident communication skills. You’ll be able to easily build rapport and adapt your style depending on the client or situation
• Someone who is interested in technology and hungry to learn and develop new skills. You’ll buy into the fact that technology, particularly the use of APIs, can improve financial services – and specifically wealth management – for the better
• You’re a strong change professional and understand standard methods of programme delivery and can challenge the status quo
• You’re proactive, resilient and comfortable with ambiguity. You’ll like working at a fast pace, thinking on your feet and spinning plates
• You’re empathetic, kind and with bags of innate integrity. You’ll do the right thing, even when no-one’s watching
• Experience in the fintech sector is advantageous

Benefits

• The opportunity to join a highly driven and passionate team building the next big BaaS FinTech provider and make a meaningful contribution to its growth
• Fully remote (no need to relocate) or hybrid work, with (optional) access to our London offices
• Competitive remuneration
• Tech equipment to excel at work
• 25 days holiday per year
• An opportunity to be a critical contributor to the company’s commercial success
• Prospect of joining a passionate team with a high-performance but friendly culture of open communication, collaboration and ersity
• Startup feeling with a well-established organisation

Headhunter / recruiter notice

Manigo does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Manigo will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Manigo explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Manigo.

Tackle is hiring a remote Customer Experience (CX) Operations Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams.

We’re a growing, profitable company; and we've been working 100% remote since before it was cool!

You will be the eyes, ears and voice of the company in its interactions with users, as well as our representative when they most need assistance. You’ll ensure that all our customers (regardless of size) experience excellent and timely support in every interaction with the company.

We geek out on the theory and practice that is the essence of great customer support. So we’ll give you the training to become a product expert, capable of fielding questions across both our Windows and Cloud products. And we’ll give you the opportunity to explore what makes customer support so interesting and important.

We get our best innovations from customer feedback, so you’ll develop great relationships with our user base (while also setting realistic expectations). You’ll join our online forum and help build the community of users there. You’ll track everything users report to us and feed that back to our engineering team so that we understand customer pain points and can prioritize improvements.

In addition to customer support, you’ll lead on detailed investigations. We’re looking for someone with an inquisitive mind who loves to explore how language software can produce erroneous results.

Our customers write and edit documents professionally. So it helps to have a deep understanding of writing and editing documents. We’re looking for someone who has opinions on apostrophes and a stance on the Oxford Comma.

Your responsibilities will include:

• Be the first point of contact for customers and ensure we provide quality customer support across all accounts
• Write FAQs and other support materials
• Represent us in user forums, build strong relationships with customers and engage with their feedback

You will report directly to the Customer Support Manager, so you must be self-motivating and able to get things done independently.

Requirements

You’re outgoing, patient, and love talking tech with customers. You’re independent and reliable. You’re a great listener, curious about everything, and love asking questions and solving user problems.

You have:

• A university degree
• Two years or more of experience in technical support in software
• Demonstrable interest in writing, editing or the English language
• An ability to work from home on a PC with Windows, with an appropriate set-up for professional video calls

You must be based in the UK and planning to work exclusively from the UK.

Benefits

Intelligent Editing is committed to being an equal opportunity employer. We aim to create a workplace that celebrates ersity. We do not tolerate discrimination. Our users are keepers of the written word, and we stand with those working to shine a light on all forms of exclusion and inequality. #BlackLivesMatter.

• Work from anywhere in the UK (we work 100% remote)
• Private healthcare and life insurance
• Annual £500 equipment allowance
• Annual £500 personal development allowance
• Annual £250 a year towards gym membership
• Annual company away day
• Charity donation matching
• Be part of small, profitable startup (employee #25)
• Potential to grow your career in a choice of directions
• Contract: Full-time
• Salary: £32-38k (overtime also available)

Application deadline: 25 September

We grade applications based on the quality of writing in your application form, so please answer all questions in full.

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a Client Executive at Paymentology you will be responsible for providing excellent service to clients in Brazil. Our main goal is to be a “trusted advisor” to our clients not just a “service provider” when it comes to payment solutions. 

You will be the go-to person for a portfolio of clients and ultimately be responsible for driving a positive experience for them. This includes building a solid relationship with them from Day One, resolving all issues either independently or with the help of internal teams, and making sure that our products are being used optimally in order to maximize success for both the client and Paymentology. 

We already have a team of amazing Client Executives who work across four different continents and now we need you! 

Paymentologists take pride in being agile and responsive - so we’ll look to you to ensure that client requests are acknowledged and resolved as fast as possible, either on your own or by coordinating with internal teams. Establishing and maintaining strong client relationships will be achieved through regular on-onsite visits, telephone/ Skype/ Zoom calls, and email communication. 

You’ll be an expert on each client’s line of business, act as their strategic partner, and identify opportunities to upsell Paymentology products to ensure continuous growth in Paymentology’s transactions and revenue. 

If you are not already, you’ll soon become an expert on payment processing. With our help you’ll be able to speak knowledgeably on Paymentology in particular, be able to talk fluently about our products and technology and how they can meet clients’ needs. 

In addition to supporting our clients, you’ll work closely with our global partners (Mastercard, Visa, banks, etc), suppliers and other partners, plus internal teams like Customer Support and Tech. 

You will work alongside the New Business team during the new client rollout phase to ensure a seamless transition and positive experience for the client as they prepare to launch our product. 

As a technical system expert, you will be able to troubleshoot and resolve any issues during the process of setting up new card programs. 

You will also be involved in training and educating the Support and Reconciliation teams on the specific needs of your clients. 

You’ll be front facing; navigating your way through the tough conversations, negotiations, and facilitating conflict resolution when needed while keeping in mind that top-notch service is at the heart of what we do. 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

What it takes to succeed:

• 5+ years of relevant account and relationship management experience, supporting premier/enterprise-level clients, in fintech or SaaS companies 
• Exceptional customer orientation and advocacy mindset
• Fluent English and Portuguese skills (written and spoken) 
• A tech-savvy brain with the ability to understand how our products tie into payment processing 
• Comfortable with ambiguity and operating in an environment synonymous with change 
• A strong sense of urgency and the ability to jump on client requests as they come up 
• A mentality of “the customer comes first” and a willingness to go the extra mile to prove it 
• Ability to travel as needed to ensure adequate on-site interaction with the client 

This is a full-time, remote contractor role open to candidates based in Brazil.

Title: Team Leader (Customer Support)

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Roles & Responsibilities:

• Create an inspiring team environment with an open communication culture
• Set clear team goals & oversee the day to day team operations
• Hiring, induction & coaching of team members
• Deliver the key metrics for customer support
• Responsible for ensuring schedule adherence by agents & desired productivity levels
• Monitor performance trends of the team members on various support metrics
• Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents
• Encourage the team towards customer-centricity & recommend process/product enhancements
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps as per company policy in case of consistent low performance by team members
• Delegation of tasks to high potential team members to build a culture of learning & development in the team
• Conducting weekly reviews & documentation of feedback
• Suggest & lead team building activities for team motivation & better rapport

Skill Set requirement:

• Minimum 2 years of Team leader experience
• Excellent communication skills
• Strong computer skills specially MS-Office
• Ability to motivate the team towards defined goals
• Strong negotiation skills & self confidence
• Thinks outside-in – placing company & customer interests above team
• High on integrity & analytics skills

We're growing! Don't miss the opportunity to be part of our global team as our Customer Success Agent.

At iVisa we believe that traveling should be simple. That's why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we're looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

A successful Global Customer Success Agent at iVisa will model a quick thinking, self-starter approach, and must be able to work remotely within a global architecture. On occasion, the Global Customer Success Agent will need to get on a call with a customer or embassy for customer assistance. The Global Customer Success Agent at iVisa is expected to be a subject matter expert in one of iVisa's products, and expert in the field of international travel, being able to provide answers to customer questions and proactively assist in preparing [documents] for travel.

• Provide support to customers via Intercom (chat and email), Whatsapp and calls via Aircall throughout the shift.
• Seek to improve customer satisfaction with each conversation.
• Work side-by-side with processing agents, ensuring customer updates are properly documented in our internal systems.
• Attend all meetings as scheduled.
• Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

• 6 months in bilingual customer service.
• Advanced English.

• Remote-first: work from everywhere.
• The opportunity to collaborate and learn from Data Analysts , UX Designers, Software Developers, Engineers and many other experts.
• Work in a hyper-growth, dynamic and international environment. Run in a highly tech-minded company with top of line tools.
• The opportunity to help build a company that will continue to redefine the travel industry.
• Transparent company culture with flat hierarchies (and super cool coworkers).
• Lots of responsibility and a real chance to make an impact.

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

The Customer Care Specialist  is the second escalation point within the Customer Care Team for issues that cannot be resolved. In this role, you are a subject matter expert in our products, and you’re responsible for troubleshooting and resolving complex non-generic customer issues requiring detailed systems and applications knowledge. 

Responsibilities:

• Responsible for working with the client to resolve non-standard technical and workflow issues
• Responsible for having extensive product and industry workflow knowledge
• Provide product training and act as mentors 
• Responsible for escalating technical issues that could not be resolved 
• Act as a back–up 
• Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed
• Work continuously to increase product knowledge by reviewing escalated cases on a weekly basis
• Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
• Ensure that all actions and discussions pertaining to issues escalated  are completely documented in the CRM system
• Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved
• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
• Responsible for maintaining and deploying systems via automated methods
• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems
• Other duties as assigned
• Document, maintain, upgrade and replace hardware and software systems
• Maintain, analyze, troubleshoot and repair computer systems, hardware and peripherals
• Provides end user training where required
• Agile working across Customer Experience spaces when needed, including Success, Services, and Implementation/Training
• Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.
• Infrequent/occasional travel may be required for initial training and/or annual retreats

Core Competencies Needed for Success in the Role 

• Outstanding customer focus skills
• Outstanding communication skills
• Outstanding technical and functional skills
• Outstanding data gathering and analysis skills
• Outstanding interpersonal skills 
• Outstanding adaptability and stress tolerance; ability to shift between projects/tasks to keep up with workload
• Highly self motivated and directed, with attention to detail

Thrive@TherapyBrands

Thrivewithus

• 3-5 years of experience in providing customer service
• 2-5 years of technical support experience 
• 1-3 years of experience working in a remote environment preferred
• Excellent written communication and verbal skills, as well as strong listening skills
• Possesses strong customer relation skills
• Ability to handle multiple priorities
• Must speak fluent English
• Perform in an effective and timely manner all the tasks required
• Work collaboratively with other departments (e.g. Development, Product, Sales)
• Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions
• Methodically resolve the more difficult and complex production issues reported by customers and partners
• Experience working remotely and/or with distributed teams is a plus

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote ersity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a erse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer. 

Billing Support Representative at Mental Health Startup (Full-Time, Remote)

at Grow Therapy

Remote

About us:

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.

About The Role

We’re looking for a self-starter who enjoys a fast-paced work environment and wants to be the first line of communication between us and clients. As a Billing Support Representative, you’ll be responsible for (a) being the face of Grow Therapy to our providers (who include therapists, psychiatrists, nurse practitioners, and more!) as well as patients and (b) responding to billing questions quickly and accurately. You will spend most of your time using chat to effectively answer questions. You’ll report directly to our Provider Support and Billing Lead and will work closely with her to refine and execute best-in-class customer support, and build strong relationships with mental health providers. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact. Weekend coverage is required for this role – full days on Saturday and Sunday.

You’d be a great fit if…

• You love providing top-notch customer service.
• You are a quick study who can learn how our platform works and leverage it to answer complicated questions
• You enjoy solving problems through conversation and can work with a provider or client to provide timely information and answers.
• You have strong oral and written communications skills, and you feel comfortable speaking with our mental health providers and patients
• You would enjoy serving as the voice of Grow Therapy.
• You are a self-starter who can dependably and reliably execute tasks.

Requirement:

For your application to be reviewed, please complete and submit this form.

Benefits

• The chance to transform the mental healthcare landscape and drive impact from day one
• Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
• Comprehensive health insurance plans, including dental and vision
• Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
• Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
• Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization
• Competitive salary

People for People is looking for a Social Media Marketer! Do you have a passion for Social Media & Community Management and do you know all the ins and outs of Social Media Marketing? Read on!

We are a collective of entrepreneurs - initiated by the founders of bunq, Picnic and MessageBird - who strive to support people of all nationalities who seek safety and asylum in the Netherlands by taking action to meet essential needs and build humane and dignified living conditions (peopleforpeople.info).

We are currently looking for a Social Media Marketer who can manage the People for People channels on social media, manage the community on our Whatsapp group, improve the content strategy and advise internal stakeholders. Di you know how to use all different social media channels to reach the largest possible audience? Then we can really use your help!

As a Social Media & Community Manager you will:

• Be responsible for the social media campaigns of People for People

• Be responsible for our community on Whatsapp

• Create social media posts to keep all our followers involved in the People for People activities

You’re a good match if you are:

• Availability (Preferred right away)

• Minimal availability 1 hour a day

• Period of commitment: preferable at least a month

• Personality: independent, go-getter, experience within role

• Affinity with (social) media

• Knowledge of the various social media platforms and know how to optimally use then inidually and in combination

• Excellent communication skills

Perks: 

• Supporting people in need

• Work with a great team of enthusiastic people

• Access to a large network of partners

• Optional: Free workplace (and lunch) at Aimforthemoon, in the Amsterdam Houthavens 

*Please note: parttime roles (<3 days) are volunteer based, dedicated roles (>3 days) can be compensated. We mainly looking for volunteers.

We have a young culture and hold ourselves to the highest standard, while still having fun.

We are looking for a team member to take lead on client communications and help bridge the communication gap between our team of marketers and our clients (E-commerce Stores). This is a fast-paced position and has the highest salary CEILING once performance numbers are hit.

We need someone who is confident in what they are saying and is very organized to be able to balance multiple ongoing projects and campaigns.

Talent is a big part here but the standard you hold for yourself as well as your ability to 'get it done no matter what will be more valuable in this opportunity.

E-commerce and marketing experience are definitely necessary, otherwise, there might be a training period mandatory if you are accepted.

We are a world-class team of 80 and the average age of a team member is 27.

DO NOT APPLY HERE IF:

• You do not consider yourself at least GREAT at communication and organization.
• You cannot handle a young culture
• You do not take criticism well
• You are here for a short-term job and not to GROW financially, mentally, and as a company

Softwares Used:

• Clickup.com (Task Manager)
• Slack
• Google Drive/Gmail

Client Success Manager Roles & Responsibilities

• Onboarding Process
• Offboarding Process
• Make sure every task gets accomplished by the due date.
• Make sure the team is following SOPs & training.
• Media Buyer Management
• Graphic Designers Management
• Video Editors Management
• Make sure every client is hitting their KPIs.
• Reviewing KPIs dashboard.

Customer Support Specialist

Fully Remote

Full-time

Part-time

Our company is seeking iniduals, experienced in providing an incredible level of customer service for those interested in exceptional adventures. You will interact with clients, seeking information on various locations and venues. We provide all the training you need to become a successful Customer Support Specialist in the travel industry. Do you want to have fun every day, learning about different destinations and all the activities those places have to offer?

Job Responsibilities:

• Interact with clients and identify travel needs
• Conduct research and determine best deals for the client's chosen destination, keeping a defined budget in mind
• Maintains a good relationship with vendors
• Coordinates various pieces of a travel package, ensuring that the client's travel goes as smoothly as possible.
• Books all parts of a travel package

Work Hours and Benefits:  

As a Customer Support Specialist, you work remotely, from the comfort of your home. You can determine when you work and where you work. As a member of the travel industry, you have numerous travel perks including earning free cruises, theme-park tickets, and travel discounts. You have access to group discounts on insurance.

Qualifications/Skills:

• You must be 18 years of age or older
• You must have a high school education or equivalent
• You must be organized and have strong communication skills
• You will be trained for Travel Certification
• Sales background is preferred, but not required
• Hospitality background is preferred, but not required
• You must have a smart phone, tablet, and/or computer/laptop and reliable internet access.

Why not give the travel industry a try? If you love an adventure or want to learn more about the destinations of the world, you should join our team. What do you have to lose? Let's go see the world!

JC Whimsical Travel is an Equal Opportunity Business

Customer Support Specialist (Remote)

REMOTE

Los Angeles, California, United States

Operations

Full time

Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo viscose sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!

We are looking for an enthusiastic and highly motivated Customer Support Specialist with experience in direct to consumer eCommerce transactions to enhance our customer experience team. In this role, you will be the primary and first point of contact for customer inquiries through different channels including email, social media channels, and/or chat (e.g., Gorgias and Facebook). This role requires excellent interpersonal communication skills, intuitive empathy, and impeccable writing skills.

Schedule: This role will need to work either the Tuesday through Saturday or Sunday through Thursday shift. Our busiest hours are from 9:00 am to 8:00 pm Eastern time; we offer flexibility on schedules.

Additionally the incumbent must be available for weekly team meetings and monthly All-Hands Company meeting.

Location: This is a remote position located anywhere in the United States. No VISA sponsorship is offered for this position.

Your Responsibilities

• Provide knowledgeable answers to customer inquiries regarding the product and the brand maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer.
• Responding to customer inquiries in a timely and effective manner via email, social media, or chat applications.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns to provide the highest level of customer care in the industry.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments using Gorgias.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Able to handle a high volume of emails and messages from customers while creating a positive experience.
• Thrive in an environment with high performance standards.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.

Requirements

• High school diploma or equivalent combination of education and experience.
• 3 years of customer service experience in a DTC, eCommerce industry
• Strong attention to detail
• Proficient computer skills including Google products (or equivalent such as Zendesk, Freshdesk)
• Experience with Shopify and social media platforms such as Facebook
• Professional demeanor and attitude
• Excellent written and verbal communication skills
• Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
• Proactive with a strong sense of urgency
• Experience with communication escalations
• Highly empathetic
• A no task is too small’ attitude willing to jump in as needed to support the team.

Benefits

• Health, dental, and vision insurance.
• Paid time off, vacation.
• Sick days.
• Paid holidays.
• Short and long term disability.
• Life insurance.
• 401(k)
• Employee Assistance Program.
• Flexible Spending Accounts.
• Home office stipend.
• Internet stipend.
• Company discount.
• Team building activities.
• Company-issued computer.