Customer Experience Associate (Bilingual)

Fully Remote • Remote Worker – N/A

Job Type

Full-time

Description

Job Summary:

The Customer Experience Associate is responsible for helping Figo maintain and grow our culture of industry best customer care by providing quality and efficient customer service, using verbal and written communications.

Duties / Responsibilities:

• Effectively manage high volume of incoming calls, chats, email, and text messages
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions using Salesforce CRM
• Process customer accounts and transactions
• Answer questions about Figo Pet Insurance and Pet Cloud, including questions about coverage and Pet Cloud technology
• Successfully turn an inbound lead into a sale
• Handle challenging customer situations
• Follow Figo communication procedures and guidelines
• Go above and beyond to build customer relationships and trust in the Figo brand
• Turning positive customer interactions into a five-star review for Figo
• Respond to internal/external inquires
• Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required.
• Operate as an effective team member by supporting colleagues and contributing to the delivery and achievement of overall team and business objectives.
• Undertake any other duties of a similar nature that the company reasonably requests to be performed that are within your abilities and/or expertise and skills.

Supervisory Responsibility:

• Position does not have any supervisory responsibilities

Required Skills/Abilities:

• Must be very organized and take initiative, attention to detail, strong time management and multi-tasking skills an asset
• Love pets and talking about them!
• Should be comfortable in speaking with vet staff and policy holders.
• Interpersonal skills, effective verbal, and written communications a must. Communications must be handled in a courteous and professional manner
• Professional, friendly, patient phone/email persona
• Ability to collaborate with others on projects and/or special assignments
• Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures
• Ability to manage projects outside of customer service role
• Well versed in Microsoft Office
• Great team player
• Protect organization’s value by keeping information confidential
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Conform with all safety rules and use all appropriate safety equipment.

Education and Experience:

• Bachelor’s degree or similar administrative experience
• 2+ years’ experience in customer service

Additional Eligibility Qualifications:

• Licensed to sell Property and Casualty insurance
• Fluent in both English and Spanish a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on computer/telephone
• Must be able to lift to 15 pounds at a time
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
• Position may require evenings and/or weekend days

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel Servicing Operations Manager

Travel & Lifestyle Services

• Sunrise, Florida, United States
• Phoenix, Arizona, United States
• United States

Work Location Options:

Hybrid/Virtual

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and erse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life, every day.

A successful TLS Travel Servicing Manager has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team to drive outstanding business results. They will use performance metrics to drive business results, monitor customer interactions to ensure extraordinary service, and provide consistent and ongoing coaching and feedback. They are an advocate for both their colleagues and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly striving for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers.

How will you make an impact in this role?

• Inspire Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, and development and by rewarding and recognizing results
• Evaluate key performance indicators on an ongoing basis and provide continuous coaching and feedback
• Assess the team’s skill levels and competencies and create development and action plans that are owned and driven by the colleagues
• Communicate with their team to ensure that they are well informed about issues which affect them and their customers
• Create and implement creative solutions to grow the business
• Drive Card Member engagement, exceptional customer experience, and billings growth

Minimum Qualifications

• Minimum of 3 years of leadership experience in a customer service-related industry
• Demonstrated ability to set the agenda and think strategically
• Strong analytical and creative problem-solving skills
• Effective organizational communication skills to drive collaboration and bring others with you
• Outstanding teammate who has proven success working with teams to accomplish goals
• Ability to build relationships across multiple LOBs and partners
• Meticulous with strong organizational and prioritization skills who can work in a fast-paced environment
• Ability to drive and gauge business results
• Ability to successfully understand and implement policies, procedures, and programs
• Knowledge of travel agency regulations, operations and procedures preferred
• Microsoft Excel and PowerPoint experience
• Flexibility to work shifts to meet customer needs

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Bilingual Customer Service Representative (Open to Remote)

remote type Remote

locations

AF-AZ Offsite Arizona

AF-IL Chicago Office

AF-TX Offsite Texas

Remote Work

AF-WI Milwaukee Co-Work Space

AF-NV Offsite Nevada

AF-WI Madison Natl HQ

AF-GA Offsite Georgia

time type

Full time

job requisition id

R30832

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a erse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: R30832

Bilingual Customer Service Representative (Open to Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$29.20 Hourly

Summary:

Job Family Summary Provides support to insureds and agencies, as well as internal and external business partners. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs. Willingly takes ownership of each interaction while advocating for the customer. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values. Job Summary The Customer Service Representative I provide service through various direct/indirect customer contact channels. Representatives are responsible to resolve service issues in an unscripted customer care center environment with a focus on one call resolution. Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.

Job Description:

Job Level Summary

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.

Primary Accountabilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through various customer contact channels such as phone, email, e-form, chat, and/or social media platforms.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
• Asks probing questions and actively listens, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs.
• Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.
• Communicates with business partners to collaboratively assist and support customers through multiple services and programs.
• Stays abreast and adheres to organization processes and procedures, assisting customers following federal and state regulations.
• Live the OneAmFam culture, collaborate cross-isionally to achieve a seamless customer experience.
• Assists with peer development through information and knowledge sharing.
• Learn, embrace and apply the LEAN concepts in day to day work, identifying opportunities for improvement and making recommendations for change
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand Customer Service skills.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment. (This includes face to face service or contact center; retail, insurance, hospitality, etc.).
• Ability to take the lead and guide our customers to resolution.
• Ability to advise and recommend additional insurance products and services.
• Demonstrated experience with PC software applications.
• Ability to conduct basic computer/internet troubleshooting.
• Keyboarding/typing ability at 25 wpm.
• Must meet workspace and internet speed requirements.
• Must meet Virtual/Remote Employee requirements as outlined in the “Virtual/Remote Employee Agreement”.
• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Education & Licenses

• If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee’s resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.
• Required to pass the resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
• Must complete required continuing education credits to maintain resident state property and casualty producer licenses.
• Must maintain property and casualty producer licenses for all operating states and/or service states.

Working Conditions

• This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Additional Job Information:

Experience with care center, high call-volume experience and/or insurance experience is strongly desired but not required

The internet speeds required for this role are: 100+Mbps down /10+ Mbps up.

Due to state property and casualty licensing requirements, we are unable to consider applicants from: AK, AR, CA, FL, HI, KY, MA, MT, NJ, NM, NY, WV, and WY.

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Title: Customer Service Representative

Location: US National

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Put your customer service skills to work in a meaningful way! Evolent Health has MULTIPLE OPENINGS for Customer Service Representatives {Bilingual Spanish and English candidates highly encouraged} who are energetic, eager iniduals ready to join a team dedicated to assisting our health plan customers and their families every day. This is a great opportunity if you have a dedication to service, thrive in a dynamic, fast-paced work environment and have a passion for providing outstanding care for the customers you connect with.

For this role we are seeking skilled and knowledgeable call center iniduals who are comfortable interacting and providing support to health plan members, providers and/or their representatives, fluent in computer navigation and toggling while confidently and compassionately engaging with the caller. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. Based on business need, we offer employees flexible work shift schedules, during our call center operating hours of 7:00 a.m. to 11:00 p.m., 7 days a week.

{For Bilingual candidates- **If you are bilingual in English & Spanish, we strongly encourage you to apply to join our team. Our erse customer population has a large Spanish as a first or only language, and our bilingual representatives support our ability to immediately provide the support our customers need. Successful candidates who are qualified as bilingual in Spanish and English receive additional compensation for their language skill.}

What You’ll Be Doing:

o Hours of Operation: 7 days a week, 7:00 am 11:00 pm (your shift will be determined after training)

PREFERRED EXPERIENCE WE LOOK FOR:

This is a work from home position, which requires a quiet, private workspace without noise and distractions, and reliable internet connectivity provided through a wired connection with a minimum of 10 MBPS speed. A mobile or hot spot environment is not acceptable. You may need to purchase an Ethernet cord depending on your current Internet set up.

Associates degree or equivalent experience

Technical Requirements:

Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.

Compensation Range: The minimum salary for this position is $, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Palm NFT Studio is looking to hire a Marketplace Success Manager to join their team. This is a full-time position that can be done remotely anywhere in US timezones preferred.

Airbase is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Airbase - The only comprehensive spend management platform for small and midsize companies.

6sense is hiring a remote Customer Success Manager - Growth. This is a full-time position that can be done remotely anywhere in the United States.

6sense - Reimagines the way revenue teams create, manage and convert pipeline to revenue.

Figma is hiring a remote Customer Experience Manager. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Patient Access Representative 2

Locations

Time Type: Part time

Job Requisition Id: R31160

Work Location: Fully Remote – U.S

Position:

The Patient Access Representative 2 will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Access Representatives will be responsible for handling inbound calls and providing a great customer service experience.

Core Responsibilities:

• Obtains current patient information for established and new patients
• Accurately enters/updates patient information in scheduling system
• Identifies payer source and verifies insurance eligibility
• Reviews scheduling system for needed updated demographics and consent forms
• Provide messages or transfer the call to physicians and nurses
• Protects/observes patient confidentiality per policies and procedure.
• Accurately imports registration documents into patients’ electronic health record

Requirements:

• High School Diploma or equivalent
• A minimum of 1 year experience in contact center or healthcare is required 1.5 years of experience is preferred
• Proven understanding of Microsoft operating systems required
• Typing speed of a minimum of 25 wpm
• High speed DSL, fiber, or cable internet service is required for our remote workforce
• Minimum internet connection download speed of 8-10 mbps and upload speeds of at least 25 mbps; wired connection is strongly preferred.
• Candidates will be required to complete an internet bandwidth assessment to confirm compliance

Preferred Qualifications:

• Bilingual – English/Spanish preferred
• Medical/dental office or medical scheduling knowledge
• Detail-oriented personality
• Good communication skills with the ability to provide great customer service
• Good interpersonal and active listening skills
• Detail oriented with good oral and written skills

Working Conditions/Physical Requirements:

• General office demands

Unique Benefits:

• Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Your choice of four medical plans & My Healthy Changes well-being program
• US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
• Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
• Resources for Living provide tools to find family childcare that fit your needs

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

• The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
• The base pay range for this position is $15.01 – $33.40

Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing ersity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs.

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some iniduals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

About Us

Careers Transforming the Healthcare System

Who is Change Healthcare? We are a leading technology company inspiring a better healthcare system. Through innovative technology solutions like cutting-edge cloud technology, artificial intelligence, and data insights, we drive better patient outcomes, reduce costs, and create value for our partners.

Positive Impact and Shared Purpose. Through visionary leadership and a culture of collaboration, we share a common purpose to positively impact our communities by creating a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system.

Employee Experience, Cultural Values, and Total Rewards. We celebrate ersity and earn trust with our employees by promoting innovation at every level within the organization. Our teams are agile, and their work is fast paced and engaging. We’re committed to providing competitive compensation that rewards and recognizes performance, offer well-being programs that empower your overall health, and provide learning and development opportunities to accelerate your professional growth.

Find Your Path. Whether you’re ready to make an impact in technology and product innovation or support our mission to inspire a better healthcare system in a variety of career areas, find your path and accelerate your career. What are you waiting for?

Customer Service Representative

Remote – USA

Full time

R1855

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Meet or exceed performance objectives including account resolution goals and quality assurance.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

Requirements:

• High school diploma or GED.
• At least one year of experience in debt collections or business to consumer sales in any industry.
• At least six months of experience working in a role with a high volume of either inbound or outbound calls.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be available to work second shift between the hours of 10AM ET and 9PM ET.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance-based commission structure.
• Experience working in a role with a high volume of both inbound and outbound call

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $11.44 to $17.98. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

Customer Service Agent

Job Type: Permanent

Salary: 70,000-160,000

Reference: 34066

Pentasia are currently recruiting for English Speaking Customer Service Agents for a fully remote role on behalf of our client an iGaming / eSports business.

You’ll be responsible for providing excellent customer service to players via their live chat system and social media.

About You

We’re looking for some great writers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.

• Excellent communication skills
• Great problem-solving skills
• High level of compassion and desire to make the customers happy
• Good technical understanding
• Understanding of CSGO and skin gambling

The team consists of 30+ people from 10+ different countries. We’re a global, fully remote team. We believe that remote working is the future.

• 100% remote job. Work wherever you want.
• We don’t like middle managers. We don’t like micromanagement. You have a lot of freedom in our team and you don’t have to ask for permission for everything. You can be your own manager.
• Calm workspace, short working days. We don’t want our people to burn out. We want our people to have plenty of time off to do what they love, and we want them to feel refreshed when they get back to work. Some exceptions do apply – There are a handful of people who decide to work their asses off, and we tend to reward these people well. However, most of our team likes to take it easy.

We pay our people extremely well. Here are the salary bands for CS representatives as of 20th of September, 2022:

• Level 1: Junior Customer Support Representative: $71,660
• Level 2: Customer Support Representative: $88,727
• Level 3: Senior Customer Support Representative: $108,290
• Level 4: Lead Customer Support Representative: $127,227
• Level 5: Principal Customer Support Representative: $159,500

Our customer support system is active 24/7/365, and in order to achieve this, most of our Support Representatives have to work on a specific shift. Most agents will show up for a 6-8 hour shift 5 times per week.

Title: Guest Experience Reservation Specialist – International

Location: Remote

The Role

• We are looking for a highly motivated inidual to join our Guest Experience team and primarily assist our guests in planning and reserving their stay with Kasa. As a Guest Experience Reservations Specialist, you will build a personal connection with our guests by communicating directly with them every day and have a high level of responsibility. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive, and empower our team to do all they can to help guests feel at home. In short, you’ll confront the following challenge: how can I create a fantastic, memorable experience for all Kasa guests?
• In this role, you will report to a Guest Experience Manager and work closely with other GX Reservations Specialists, the Director of Guest Experience, and teammates from other departments. It takes a special person to help travelers feel at home in a new area.

About the Team

• This role is in our Guest Experience department. We have team members located all over the US and the world. Our team is full of people with erse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

Day in the life of a Kasa GX Reservations Specialist

• Like any Guest Experience Specialist, there is no typical day’. You will work 8-hour virtual office’ shifts, primarily focused on answering phone calls from our guests and operating teams. While the majority of your time will be spent answering and making calls, you’ll also spend time with guests via other communication channels like text, email, and web-based platforms. Your goal is to swiftly take initiative to convert inquiries into bookings and help incoming guests be set up for a great stay with Kasa.
• As a GX Reservations Specialist, you will guide guests through the reservation and extension process and become an expert on all things Kasa to help answer unit-specific questions. This position is focused on converting inquiries into bookings by answering all potential guest’s questions and by following up consistently on all inquiries. You will also manage unit assignments, schedule housekeeping, and manage VIP bookings.

Experience

• You have 2+ years of service industry experience
• You pride yourself on your oral and written communication as well as your organizational skills
• You’re reliable, consistently on time, and follow through on what you promise
• You’re proactive by nature and can act decisively when needed, especially in a pinch
• You’re lighthearted and can handle guest issues with a calm and positive demeanor
• You’re compassionate and love working with our guests, no matter who they are
• You enjoy technology and you’re eager to learn new systems and platforms
• You’re a team player who is committed to uplifting your coworkers and the company when you can
• You’re flexible in your schedule and can help fill gaps on a team calendar when needed
• You must be available to work evenings and weekends

Plus if…

• You’ve worked in the hospitality industry at some point in your career
• You have experience in hospitality reservations or group sales
• You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
• You have experience in a small company or start-up environment

In one year, you will succeed at Kasa by having:

• Been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.
• Been held accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our units are always ready for guests.
• Become an expert in all booking platforms and processes around confirming reservations.
• Taken initiative to find ways to improve our guests’ satisfaction.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Please note, this role is only open to applicants based in Europe.

As Semaphore’s Technical Support, you will be providing first-class service and tech support to our customers. Our customers are very technical (developers) and we want someone that can interact with them at that level. Your responsibilities will include providing technical support, debugging integration issues, writing custom scripts, and occasionally teaching customers how to use Semaphore.

This is a fantastic opportunity for an energetic, motivated, and organized team player to join a growing organization. Customers ranging from startups to enterprise level have described their experience with Semaphore support as “like having another engineer on their team”. More than 9 out of 10 customers rate Semaphore support as “great”.

This is a remote position and you should thrive in asynchronous communication. We expect you to have strong written communication skills and be able to develop working relationships with coworkers in locations around the globe. Your working hours will be 8 am - 4 pm CET.

Support is an integral part of Customer Success, and you will collaborate with other team members to identify ways of improving Semaphore’s user experience and documentation.

Semaphore’s customers are testing and deploying some of the coolest and most innovative cloud applications today. You will be the key person to support them by:

• Working directly with customers to resolve any issues that they may be having with the Semaphore platform.
• Monitoring and addressing customer tickets to understand common issues.
• Improving our documentation.
• Participating in the building of tools and processes to support the infrastructure
• Providing feedback to our product teams.
• Building and maintaining support’s internal tools.

Requirements

• A basic understanding of how software and the internet work.
• Willingness to master Linux and Bash scripting.
• Strong troubleshooting and critical thinking skills.
• Excellent English language, both written and verbal communication skills.
• Being self-managed and capable of making effective decisions.
• Being well-organized, having an excellent work ethic, and attention to detail.
• Being passionate about helping real customers solve real problems.
• Having the ability to work effectively remotely with a team.
• A prior experience in IT roles such as QA will be considered a plus.

Who We Are

SemaphoreCI.com is a leader in hosted continuous integration and deployment, with over 30,000 developers relying on Semaphore to test and deploy their code. Our mission is to help teams ship their software faster and with more confidence by providing a fast, robust and scalable platform for software delivery.

We work in small, highly effective teams, and every person is vital to the success of the company.

Our team is made of smart, creative people who love their craft. We believe that a great place to work is where we’re surrounded by self-managed people who consistently do good work and positively inspire us.

We work in a fast-changing environment of a new market, and there are many ways you can make a great impact. You will not be just improving the product or customer experience, but have a voice in shaping the company culture too.

Sounds good? Come work with us.

Benefits

• The impact of working on a product that’s competing on a global market.
• Join a small team of around 20 full-time people who love what they do.
• A healthy 40-hour working week, a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal-opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture which reflects that. We encourage applications from all qualified iniduals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

CX Advocate

at Loom, Inc.

Remote

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.

The Role

This role is part of our international Support team focused on providing a world-class, 24/7 support experience to all our Loom users. We are the advocates of Loom to our customers and the advocates of our customers to Loom.

You will be responsible for supporting our customers via email (Zendesk), Slack, and social media. You will help them resolve any issues they encounter with our platform while proactively finding ways to enhance their Loom experience. We take every opportunity to connect with our customers through the power of video and to help them be successful with Loom.

Our mission is to help change the future of communication at work. You will work very closely with our Sales, Success, and Product teams, serving as the voice of the customer to improve our product. You will be an owner of the customer experience, elevating it with an element of humanity and advocacy.

Responsibilities

• Develop customer relationships that promote retention and loyalty
• Help customers via email, Loom, and occasionally live video (Zoom) to ensure they are successful with our product
• Troubleshoot support inquiries to quickly identify any issues and raise them with relevant stakeholders
• Actively monitor and engage with our additional support channels, such as Slack and social media by providing assistance wherever Loom customers, partners, and teammates are seeking help
• Work closely with the Success and Sales teams to ensure successful customer retention, identify new opportunities for team growth, and renewal of existing accounts
• Serve as the advocate of the customer by actively documenting insights to share internally with the Product team
• Provide personalized support to some of our largest accounts and jumping on ad-hoc calls (Zoom) to provide help and product education, as necessary
• Participate in building Support at Loom thoughtfully and creatively, providing ongoing ideas and solutions to enable the long-term success of our team
• Audit and update any current support resources as the product changes (Help Center, Saved Replies, internal documentation, etc.

What We’re Looking For

• 1+ years experience working in Customer Support, Customer Success, or another customer/client facing role
• Experience delivering excellent support with curiosity, empathy, and advocacy for the customer’s experience
• An advocate dedicated to taking ownership in their role and sees every challenge as an opportunity
• Experience with Zendesk or equivalent support platform and other communication platforms, like Slack
• Self-starter who is capable of working independently and remotely with a distributed team
• Experience working with targets (SLAs, Productivity, & Customer Satisfaction)
• Excellent time management skills in order to execute on multiple streams of work including a daily volume of support conversations
• Bonus: Great video presence and love engaging with customers through video
• Bonus: Experience supporting a SaaS product and familiarity with SSO
• Bonus: Experience analyzing data, trends, and customer information reports to identify growth opportunities

Perks at Loom

• Competitive compensation and equity package
• Comprehensive medical, dental, and vision coverage for employees and dependents (for US employees)
• 14 paid company holidays plus Summer Break in July and Winter Break in December
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• Healthcare reimbursement (for International employees)
• Life, AD&D, Short and Long Term Disability Insurance
• 401(k) with 4% company matching
• Wellness stipends
• Unlimited PTO
• Paid parental leave
• Remote work opportunities
• Professional development reimbursement
• Home office & technology reimbursement

How We Work

Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. We are able to hire across the United States and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.

Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there’s a place for sync time – often a conversation on Zoom is exactly what is needed. For team meetings, this sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.

Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you’re able to take time off when you need it. We also go fully offline for Summer Break around 4th of July and between Christmas and New Years. Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it’s watching the kids or getting some exercise is a natural part of the workday.

Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it’s through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.

Loom = Equal Opportunity Employer

We are actively seeking to create a erse work environment because teams are stronger with different perspectives and experiences.

We value a erse workplace and encourage women, people of color, LGBTQIA iniduals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and erse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Call Center Representative

Job Number: 204471

Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)

Must-have qualifications

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law

Compensation

• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Job: Contact Center

Primary Location: United States-Texas

Schedule: Full-time

Employee Status: Regular

Work From Home: Yes

Customer Support 2

locations

Remote US

time type

Full time

job requisition id

R-2978

• With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Vision’s satisfaction, growth, and operational excellence goals.
• Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSP’s family of companies and line of businesses (LOBs)
• Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of isional and corporate strategies as necessary to ensure appropriate resolutions

Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:

• Prescriptions, Plans, Products, Services, and Procedures
• Online purchasing & e-Commerce knowledge
• Internet knowledge
• Payment processing/payment collections
• Eligibility verification
• Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives
• Identify and analyze trends and communicate to appropriate business partners. Suggest necessary corrections, changes, or solutions. Appropriately elevate situations that could have broader customer or business impacts
• Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries
• Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. May make recommendations or create new content
• Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable.
• Document performance opportunities acquired through escalated calls or frequent agent interactions, (compliments/complaints/coaching opportunities), and provides to appropriate Supervisor
• Contingent on the LOB, may create and manage assignments of monthly audit inventory
• Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc.
• Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement
• May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues

Job Specifications

Typically has the following skills or abilities:

• Two to four years of customer service experience handling complex issues in a high-volume environment
• One year taking ACD calls within a call center environment
• Available to work any shift, including weekends, holidays, and/or overnight
• Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat
• Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
• Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
• Demonstrated ability to learn, support change management and assimilate new information quickly
• Excellent problem-solving, critical thinking, and effective negotiation skills
• Ability to work at a computer at least 90% of the time
• Ability to work within multiple complex systems to extract information needed to support customers

If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check

In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required:

• OS (VSP Provided) Windows 10
• CPU (VSP Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz)
• Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory
• Hard Drive (VSP Provided) 256GB Solid State Hard Drive
• VSP Provided Wired Headset Yes
• Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes
• Download Speed (per user on home network) 50 Mbps
• Upload Speed (per user on home network) 10 Mbps
• Loaded Latency < 150 ms

#LI-REMOTE

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Range:

17-27.5

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

As a regular part of doing business,VSPVision (“VSP”)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Customer Support/Player Agent

(View all jobs)

Remote

About Halfbrick

Halfbrick is a game developing studio that is globally recognised for its success with phone games such as Fruit Ninja and Jetpack Joyride. Previously headquartered in Brisbane, Halfbrick is now fully remote and present all around the world. Halfbrick is one of Australia’s longest running and most successful game developers. Our success is built on a culture that encourages passion, enthusiasm, a willingness to learn and an openness towards trying different approaches to how we make games.

Why you’ll love it

We believe our culture is a leading factor to our success and helps us to attract and retain the best talent! We work hard to foster an intensely collaborative, fun, and creative environment, with training and professional growth opportunities at our forefront. We strongly believe and endorse equal opportunity employment and value ersity at Halfbrick. We’re a tight knit crew who celebrate self-expression, and hey, some perks never hurt either.

Here are just a few of the things we like to offer our Bricks:

• Salary sacrificing.
• Career development and mentorship.
• Freedom to work on games you’re interested in.
• 100% company transparency.
• Mental health support.
• Flexible working hours.
• Part time work options.
• Fully remote working.
• We hire globally and all our opportunities are available world-wide.
• Salary reviews.
• Bonuses.
• Open management without bureaucracy.
• Charity and Meditation leave.
• Loads of social events.
• Awesome rewards and recognition opportunities.

About the opportunity

We have an exciting opportunity for a Customer Support/Player Agent to join our team. You’ll be the go-to for our customers, and constantly working to ensure our teams can continue to create amazing gaming experiences.

We pride ourselves on creating games that people remember for a lifetime and believe that comes from having superstar teams. We have an awesome opportunity to help us transform game entertainment through quality content and innovative ideas. We are committed to developing our employees and you will be given the opportunity to grow inside a friendly and professional team of hard-working, dedicated, and incredibly talented iniduals. In return for offering us a skill set that is unmatched and a talent for what you do, you’ll be surrounded by company that is incredibly bright, supportive, and creative.

The remuneration for this role is $65,000 AUD. At Halfbrick we pay harmonise, so it doesn’t matter where in the world you are, our salaries are based off Australian pay standards.

We are also fully remote and base our hiring decisions down to the best suited candidate not where you live! You can join our growing global presence!

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward users at all times.
• Responding promptly to users’ inquiries through various channels.
• Ensure customer satisfaction and provide professional customer support.
• Working and communicating effectively with game teams to resolve issues for multiple gaming clients and ICT solutions.
• Analyzing and reporting of trending issues related to platforms and users globally.
• Compiling feedback reports for a wide audience over multiple platforms.
• Developing deep product knowledge on a wide array of products to effectively differentiate genuine production bugs from other technical issues.
• Screening for and reproducing bugs
• Managing refunds and purchase validations for multiple platforms.
• The ability to understand and communicate with players from other language backgrounds with the assistance of translation tools. These range from children to elderly players, so tone and ability to tailor instruction to different knowledge levels is important.
• Supporting the company’s goals and values.
• Constructively contributing to team culture through positive attitude.
• Collaborating with your peers to develop world class content, with a focus on innovation and creativity.
• Actively participating in creative meetings, contributing viable ideas.
• Articulating concepts and ideas in a clear and unambiguous way.
• Following and adhere to processes and procedures whilst checking and advising where things can be improved upon.
• Contributing to technical writing on solutions for support structures.
• Investigating workflow optimizations for global user support.
• Backend data management utilizing a wide range of Data systems including; Firebase, Playfab, Beamable and SQL Servers.
• Administrating player governance across multiple platforms and regions.
• Demonstrating capability and high-quality work.
• Checking own work for quality and accuracy.
• Most importantly, help create awesome games!

Skills/Qualifications

• 2 – 3 years game support for live mobile games.
• 2 – 3 years basic QA (flagging bugs, reproducing player reported issues, gather logs)
• 2 – 3 years data entry (experience with Helpshift, Jira, Miro, Confluence and Teams).
• 2 – 3 years with data editors (Playfab, Beamable, Gamespark).

Pluses

• Knowledge of Halfbrick games.

The successful candidate

Perhaps you’ve spent one too many nights up late gaming Possibly you have a vendetta for fruit Either way, you love games and more specifically, you love our games and you want to be part of creating something special! If you think you have what it takes to raise our talent bar, then you’re exactly what we’re looking for.

At Halfbrick, we have an emphasis on generalists to help us reach our goals – people who are explorers and learners and have a erse knowledge to draw from (or interested in obtaining one). We understand and appreciate specialized talent but we encourage all of our Bricks to generalize their skillset so they can collaborate effectively and see the bigger picture. And don’t worry, you don’t have to already be a generalist – becoming one is as easy as:

• Saying yes to new opportunities
• Dabbling in different things
• Never stop improving (there’s always new things to learn)
• Mind your gaps (identify what you’re missing and bridge the gaps)

Make a difference to the lives of 1,000s of hackers by being a friendly face they can reach out to for help.

Our tool, Dradis Framework, is used by 1,000s of hacking experts in 44 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.

We're small, self-funded, profitable, and have been in business for 12 years.

What’s the opportunity?

We’re looking to hire our 10th full-time employee, a well-rounded Help & Support team member.

In this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.

Our founder, Daniel, presenting at the BlackHat cybersecurity conference.

What we offer & what we are looking for:

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you're comfortable fighting with obscure Word, Excel, and VBA features, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc.
• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours.

About you

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

Benefits of working with us

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• Great salary – You will be making more than others in your region.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.
• You'll be working in the two greatest markets in the world these days... Software & Security.
• You will have great hardware and tools to work with.

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

🖥 Home office budget

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Podia is hiring a remote Creator Support Agent - Eastern Time. This is a full-time position that can be done remotely anywhere in US - EST.

Podia - Sell online courses, memberships, and digital downloads.

World Cruise Reservation Agent- Remote US

Full time

Job Description

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing World Cruise Reservation professional to fill this role, which is based in our Seattle office. The World Cruise Reservation Agents provide high level customer service and sales support for Holland America Line’s World Cruise Product. Provide support by way of administrative duties for guest, groups, agencies and Incentive programs..

Here’s a summary of what Holland America Line is looking for in its World Cruise Reservation Agent. Is this you?

Responsibilities

• Provide excellent sales and customer service for Holland America Line’s exclusive guests on World and Grand Voyage’s.
• Perform administrative and promotional adjustments to bookings as directed through Marketing and Sales including application or denial of paper coupon benefits.
• Process Direct to Agency and Agency to Agency release’s in timely manner.
• Receive / process inbound calls for a variety of specialized programs such as Bingo/Lottery free cruises and Charity Cruise Donations.
• Answer independent reservation overflow calls.
• Focus on yield retention to minimize loss of booked guests on chartered sailings a must.
• Various other duties including special projects as assigned by supervisor with a focus on completion in a timely manner while taking inbound phone calls and meeting department adherence goals

Requirements

• Strong communication skills, both written and verbal
• Strong organizational skills with high attention to detail
• Computer knowledge should include Excel, Word and Outlook
• Ability to work independently, research and resolve problems on own
• Self-motivated
• Prioritization skills and proven sales ability a must
• Must be flexible as well as reliable
• Thorough knowledge of Polar, Reservation procedures and policies

What You Can Expect

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $14.47 to $19.52. The range is applicable for the labor market where the role is intended to be hired. Final base hourly is directly related to each candidates’ qualifications and experience uniquely.

Our CultureStronger Together:

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Support Representative

at Housecall Pro

United States – Remote

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, andultimatelysave time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

The role

As part of the Customer Support Team, you are a great communicator who is comfortable solving complex problems quickly and eloquently. Our Customer Support Representative will act as the first level of support working directly with customers to identify problems, solve them if possible, and know when to escalate to another team if needed. We provide world-class customer support via chat, email, and phone.

You’re comfortable troubleshooting with limited information, typing quickly, and providing world-class service through our different mediums. You believe that great isn’t good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your interactions with our Pros.

Our Customer Support Team is extraordinary. Our average response time is less than a minute. Our customer satisfaction exceeds 95%. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals. Our success is their success.

What you’ll be doing:

• Be the first point of contact with our customers – the Pros.
• Manage and prioritize our support channels with speed and accuracy.
• Quickly identify and escalate Pros to applicable resolution path.
• Prompt attention to detail to resolve Pro issues with limited information.
• Troubleshoot issues and provide assistance to a broad base of customers.
• Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works.
• Provide Pros with best practices on how to more efficiently run their business.
• Suggest creative solutions or workarounds when possible to resolve a Pro’s need.

Qualifications:

• High school diploma or equivalency
• Tech support, customer support, or customer care experience
• Interest in and knack for troubleshooting
• Excellent English reading, writing and verbal communication
• Reputation for being hard-working and reliable
• Flexibility to periodically work on weekends or on weekdays before 8am or after 5pm
• Professional attitude and demeanor when interacting with others
• Bonus skills:
  • Understanding of iOS and Android devices
  • Some college coursework

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates ersity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information:

This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Applicants must be currently authorized to work in the United States on a full-time basis.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Head of Customer Success

Getro is looking for a Customer Success Lead to lead the function and manage our customer success team. We’re looking for a leader who will build a consultative and strategic approach to customer success as we double down on being the market leader in the venture capital world as well as explore new markets. This role will report to the COO. 

What’s Getro: 

Getro is on a mission to become the platform of choice for making professional introductions by combining technology and human empathy.

We have two products:

• GetroJobs, which automatically aggregates jobs across a network of companies;
• GetroConnect, which allows talent (active and passive job seekers) and companies to connect with one another, facilitating introductions and referrals within networks. 

If you’ve ever hired or been hired through a referral, you’ve seen how powerful the right introduction can be. That’s the power of Getro.  

You, as an expert: 

• 5+ years of direct experience across multiple post-sales functions (Customer Success Management, Professional Services, Customer Support,…) with at least 1 year of management experience 
• You’ve lead initiatives around value consulting, upselling, and expansion revenue
• Prior experience building a customer success team at an early stage B2B SaaS company 
• Excellent communication skills (verbal and written) 
• Sharp interviewing and information gathering skills
• Experience creating and delivering presentations to customers and cross-functional, internal stakeholders
• Experience working closely with product teams to represent the voice of the customer and facilitate discovery work 
• Knowledge of our tech stack or similar products: Freshdesk, Vitally, Chargebee, Hubspot, Google Analytics, Jira  
• Past success analyzing data, delivering recommendations and executing programs to improve customer outcomes and experiences
• Strategic mindset and understanding of our customer personas: venture capital funds, economic development organizations, and professional communities 
• Bonus points for experience working in or with the venture capital industry
• Effective project management skills with a proven record of working successfully on multiple projects simultaneously
• Experience working remotely, ideally as a manager 

You, as a person: 

• ou are proactive and performance-driven. You make things happen
• You are extremely resourceful, comfortable with ambiguity
• You practice committed ownership:
• You own your projects from beginning to end
• You ask for buy-in to make better decisions, but aren’t paralyzed without it
• When things go wrong, you accept accountability for your part without blaming others
• You share learnings openly
• Team player with a high level of integrity and desire to assist your team and customers 
• You are a proactive communicator 
• You live between the PST and EST time zones 

A Week in the Life of A Customer Success Lead:

• Running a meeting with the sales team to brainstorm strategies to improve the prospect to customer handover process, addressing relationship / rapport transfer, data hygiene, and process concerns
• Holding one to ones with the three Customer Success and Experience team members you manage 
• Jumping on a recorded call with a customer at risk of churning to try to retain the account, sharing your learnings with product and adding relevant notes to Product Board
• Designing an expansion revenue campaign around the launch of our second product, setting the metrics to define success and building the collaterals your team will need to meet your objectives
• Presenting a proposal you’ve been working on to the CEO and COO to restructure the team to manage more accounts per CSM 
• Driving content for our customer newsletter, pulling from Product, Sales, and Operations to compile the most relevant content for our customers  
• Analyzing spreadsheets of customer data to understand engagement to provide recommendations to the Product, Sales and Marketing teams as well as designing new processes for the customer success team 
• Checking in with a new hire to ensure he / she is excelling at owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products, providing feedback on their product demos 
• Writing product documentation and a campaign to drive adoption and ongoing usage of a new product feature launched this month

Perks:

• 100% remote, 100% flexible: We trust each member of our team to work when they wish, and from a location they choose (between the PST and CET time zones). We believe in working smarter, not harder - we don't value  presenteeism. 
• Salary: $90-$110k + variable compensation
• Why the range? We decide salaries based on the cost of living where you're based 
• $200 / month cash coworking stipend 
• Generous Employee Stock Options with an attractive strike price
• Unique culture: we’re humans first and believe that work is more fulfilling when we can show our full selves to the people we work with.
• Work alongside a erse, fully distributed team of 21 core members from 7+ countries
• Make an impact: help shape the path of an early-stage team

About Getro: 

Our customers: 

We help 700+ independent professional networks — including venture capital funds (Lerer Hippeau), accelerators (Techstars), membership communities (Chic Geek), economic development organizations  (Launch Tennessee), universities (University of Toronto), and more — make better introductions for their member and measure the outcomes of their intros.

Our team: 

• Techstars 2017 graduates
• Our co-founders have been working together in the recruiting space for the last 10 years and are multi-time founders
• Remote-first company, from 2018 (before covid) 
• 21 team members across 7+ countries (Hear from Ted & meet Thomas from our team) 
• As a fully remote company, we don't have offices, but we do get together virtually and in-person for Summits (Germany, Cape Town, San Fran, Portugal...) 

How we work:

We're ambitious but realistic - we know anything worth doing takes time. We trust each member of our team to work when they wish, and from a location they choose. We believe in working smarter, not harder - we don't value presenteeism and we're not impressed by long working hours. Above all, we value the contribution of each inidual and take seriously our responsibility to enable you to work on things you love. These aren't just words - they're part of everything we do, including how we design our products.

Enterprise Support Coordinator (Remote)

REMOTE

MEMBER CARE – VIRTUAL CARE SUPPORT

FULL-TIME/ REMOTE

The Enterprise Operations Coordinator will serve as the main point of contact for patients and team members related to inquiries or issues reported for insurance/employer eligibility. This role will also be responsible for investigating reported outages or eligibility errors to relay to the DOD Implementation team, should the need arise.

Duties/Responsibilities:

• Provide real-time support to Member Support team on Enterprise related issues (270/271, Eligibility files, Claims Status, Registration difficulties, etc.) via team chat
• Coordinate with Implementation & Engineering teams around new client launches and to resolve member and client issues
• Manage knowledge base content for Enterprise Support policies/procedures, inidual client specific workflows and setups
• Execute processes and offer feedback to streamline improvements within Enterprise Support operations
• Attend operational meetings to ensure clear communication and accurate, timely handoff of information
• Work with billing partner(s) to process refunds and update member insurance information
• Maintain documentation needs as related to insurance and employer relationships on behalf of the patient
• Resolve escalated issues submitted by Member Support team as well as other internal teams
• Feedback@ and CS-ESC emails
• Salesforce – Enterprise Support
• JIRA
• Other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Google Suite or related software.

Education/Experience:

• High school diploma or equivalent
• 2+ years in healthcare with a combination of any of the following: reviewing CPT/ ICD-10 codes, posting and reviewing payments, resolving claim denials, issuing refunds
• Experience in a hospital or large physician group (10+ providers) preferred
• Medical coding and billing experience (or equivalent training/knowledge) preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and carrying laptops) may be required.
• Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Title: Client Services Representative

Location: United States

• Administrative & Support Services
• Regular Full-Time
• Work From Home, United States

Job Description

Job Summary

The Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WorkCare clients for their medical appointments.

In addition, the CSR will make outbound calls to employees.

She/he will email and fax appointment confirmations and exam paperwork, contact clinics to confirm that they have the appropriate supplies as well demographic information, and enter updated clinic information in our databases to reflect current demographics.

The inidual is also responsible for uploading and identifying medical documentation to the electronic chart.

Shift is 11:30AM-8PM EST time.

Responsibilities

• Call Center Environment Taking inbound calls all day.
• Making outbound calls to Employee’s to schedule appointments.
• Assisting Clients with Questions and Concerns.
• Determining the appropriate que or person whom caller would need to speak with.
• Scheduling/Rescheduling New Hire Pre-Employment, Baseline and Annual Exam in a Timely manner.

Qualifications

• Education and Experience
  • High school diploma or equivalent
  • Customer service or other relevant experience

• Skills and Competencies
  • Strong verbal, written and interpersonal communication skills.
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
  • Strong critical thinking skills; problem solving, and decision making.
  • Must have the ability to gather data, compile information and prepare reports.
  • Ability to manage multiple priorities, with attention to detail and accuracy.
  • Ability to create and edit written materials.
  • Ability to communicate effectively to a variety of audiences.
  • Skill in organizing resources and establishing priorities.
  • Demonstrate cooperative behavior with colleagues, supervisors and clients.
  • Strong time management, organizational, and follow-through skills.
  • Ability to meet and exceed daily and weekly inidual performance goals.
  • Ability to work independently as well as assisting other team members when needed.
  • Requires regular and predictable attendance and punctuality.
  • Bilingual a plus

• Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

• Physical Demands
  • Requires sitting for long periods of time, working at a desk.
  • Some bending and stretching could be required.
  • Working under stress and use of computer/phone required.
  • Manual dexterity required for use of computer keyboard.
  • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
  • May occasionally lift and/or move up to 15 pounds.

• Work Environment
  • Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled.
  • At home set up must meet all Company IT, privacy and safety requirements.

This position has a minimum base salary of $15.00 per hour. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, experience and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identify theft coverage; pet insurance and more.

Bilingual Tier 1 Customer Service Representative

Job Locations US-Remote

Requisition ID 2023-84791

# of Openings 3

Job Function Call Center Operations

Job Schedule Regular Full-Time

Job Summary

Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:

• High School diploma or equivalent with 6 months- 2 years of experience.
• Must be a bilingual, fluent foreign language speaker.

Pay Transparency

Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation.

AgoraPulse is hiring a remote Support Hero. This is a full-time position that can be done remotely anywhere in US - West Coast.

AgoraPulse - Take control of your social media.

MakersPlace is looking to hire a Customer Success and Support Manager to join their team. This is a contract position that can be done remotely anywhere in the United States.

Technical and Customer Support Specialist – REMOTE

Job Locations US

ID 2023-2551

Category Customer Service/Support

Type Full-Time

Overview

The Technical & Customer Support Specialist will report to the Manager of Customer Advocacy and will be responsible for fielding and responding to customers in need of support with a goal of quick resolution and high customer satisfaction. This role will advocate on behalf of the end user in their relationship with their local dealer, mediating the situation to full resolution. The successful inidual will provide best-in-class customer support to internal and external customers, and will demonstrate curiosity, accountability, attention to detail and creative problem solving.

Responsibilities

• Engage with customers via phone, email, or other communication channels
• Promptly contact the customer to ensure full attention is being given
• Diagnose issue with customer to develop plan for resolution
• Manage all escalations for timely execution and strong record keeping
• Engage with existing and/or new dealer as needed
• Ensure internal customers and appropriate business lines are involved as necessary
• Maintain focus on cost containment while driving excellent customer satisfaction

Qualifications

Required Qualifications

• High school diploma or equivalent
• 3+ years in customer care position
• Proven ability in customer resolution and complex problem solving
• Experience with Microsoft Office Products
• Can work 8am-5pm Mountain Time

Preferred Qualifications

• Bachelor’s Degree
• Understanding and/or experience in technical industry
• Experience with software such as SAP and Salesforce

Customer Success Support, Public Sector

Customer Success

Remote, United States

Description

About Benefitfocus:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

Job Description:

Benefitfocus is searching for a Customer Success Specialist to join our Customer Service Organization. This is a remote role. The Customer Success Support Specialist (CSS) is responsible for developing high-trust relationships with Benefitfocus customers as well as responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products. The primary functions of the CSS role include triaging system issues, collaborating internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers. This role requires strong analytical skills, excellent written communication, and the ability to excel in a fast-paced and team-oriented environment.

Responsibilities:

• Respond to customer inquiries regarding product functionality or system issues.
• Gather pertinent details from customer to properly assess and respond with action plan/resolution.
• Work directly with customers to troubleshoot, research, and resolve questions and issues within our products.
• Collaborate with other associates and resources required to resolve issues.
• Serve as key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise.
• Consistently provide status updates for active issues for both the customer and internal associates.
• Document all communication and maintain accurate and up-to-date status of all triage actions performed within our issue management system.
• Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary.
• Collaborate with Benefit Service Center associates, Solutions Consultants, and other internal teams to provide exceptional support during each customer’s annual Open Enrollment period.
• Other duties as assigned.

Requirements:

• 4+ years of experience as in Business Analyst in a similar industry.
• Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.
• Focused on establishing, maintaining, and growing broad and deep relationships within each customer account.
• Anticipate, identify, and meet customers’ needs.
• Excellent analytical, problem solving, time management, and multi-tasking skills.
• Ability to deliver quality results in a fast-paced environment.

Benefitfocus is committed toproviding a erse and inclusive workplace in whichequality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage ersity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

Coordinator, Live Client Operations, Remote

REMOTE, USA 

CENTRALIZED LIVE OPS SUPPORT – CLIENT OPERATIONS

FULL TIME – REMOTE (USA)

About Veho

Veho’s mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.

For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.

Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% – far above every other company in the country.

In short, we are building the logistics platform of the future.

Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.

About the Role:

The starting hourly pay for this role is $23.00. The pay range is subject to the discretion of the Company.

The Live Client Operations Coordinator, is a talented go-getter who will bridge the gap between Veho’s logistics/warehouse operations and our client’s operations, making informed decisions day-to-day which will lay the foundation for successful inbound of goods from client to Veho and seamless warehouse operations involving load quality assurance, sort location accuracy, shipping label functionality, etc. The ideal candidate is a curious self-starter, organized, and has exceptional communication skills.

Responsibilities Include:

• • Provide live decision support to Veho delivery teams including ground operations, marketplace, driver ops, and others by representing the client point of view, for example: Ensure compliance with client agreements and client-related SOPsLive problem solving for operational incidents
  • Escalate exceptions to appropriate Veho or client stakeholders
  • Utilize in-depth knowledge of contractual and non-contractual agreements with all clients to inform decisions and guide incident management process, for example: Track injection window assignments & compliance
  • Advise teams regarding oversized packages and damage thresholds
  • Communicate directly with client operational stakeholders, e.g., transport managers, dispatchers, etc. to coordinate critical logistics activities such as truck ETAs
  • Diligently document on-the-ground realities and observations that are relevant to client service and communications and customer experience, e.g., damaged loads, labeling errors, late arrivals, etc.
  • Prepare and/or review client billing summaries and claims submissions based on standard and exceptional services rendered on the ground
  • Manage data quality for packages via regular reviews & cleanup as necessary to ensure clients always have accurate data flowing to them
  • Cascade important information from clients to delivery teams as directed
  • Support the Regional Client Operations Manager and team with projects as needed

What You Bring:

• • Clear communicator who is excited to collaborate with many cross-functional stakeholders in a high-energy environment
  • Proud to be the expert on all client contracts in your market(s)
  • Quick critical thinking and problem-solving, but knows when to ask for help
  • Comfortable with multi-tasking – comfortable communicating across Slack, email, phone, etc., and never loses track of a thread!
  • Highly organized and detail-oriented
  • Interest in logistics, shipping, and last-mile delivery
  • (Preferred) Previous experience in logistics and coordinating the movement of shipments preferred

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a erse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a erse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Senior Client Delivery Manager

US – Remote

Full time

R10491

Duties and Responsibilities:

• Lead delivery of administrative services for large and complex client accounts including but notlimited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed.
• Communicate and consult with clients on issues, legislative changes and on other service delivery functions with a consultative approach.
• Continually work toward keeping internal and external stakeholders informed of progress and issues on the account.
• Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates.
• Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients. For example, leveraging the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients.
• Draft, maintain and communicate work orders for client requests, estimate work effort and required tasks across cross functional team members. Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client.
• Review monthly invoices for accuracy including client standard fee schedule, out of scope items and revenue recognition.
• Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure Knowledgebase is updated timely and training is coordinated and delivered in advance of changes to a client’s service delivery.
• Review and respond to Tier 2 call center escalations by delegating to the Client Support Specialist for assigned clients.
• Analyze and interpret all client materials used for benefit administration to ensure that they are current and meet quality standards.
• Lead all internal requirements documentation creation and ensure other benefit related materials are consistent with the clients specifications and are properly and professionally prepared.
• Lead the annual enrollment process including reviewing annual plan design changes, updating requirement documents, making site updates, creating and executing test plans and completing other tasks based on the project plan.
• Test plan creation and execution for all client deliverables including site changes on assigned clients and global software enhancements.
• Identify training opportunities and suggest process improvements to streamline ongoing delivery and be a mentor to other Client Delivery Managers.

Communication: Ability to read, interpret and write complex reports and business correspondence related to business, technical, legal and other such matters as they relate to the position as well as the ability to speak/listen clearly and effectively to persons at multiple levels both inside and outside of the company. Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instruction and process.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $88,500.00 – $118,000.00

Appointment Scheduling Customer Service Representative #1699

Remote/Nationwide

Job Description

Who We Are:

Signature Performance is working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients’ business and making the lives of the people we work with better. We do that by leading with our values of Passion, Courage, Integrity, and Respect in all interactions.

What We Offer:

Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture to thrive in, and so much more.

• Tuition Assistance Program
• 401(k) program with employer contributions
• Comprehensive health insurance
• Competitive Paid Time Off for Sick and Vacation Time
• No-cost annual flu shots
• A hybrid work-from-home and/or on-campus work plan

Job Description:

The Associate will answer calls from health care providers and the VA in their efforts to deliver medical, dental, and pharmacy services for eligible veterans unable to receive care at local VA medical centers. Typically providing the assistance needed to resolve questions and issues regarding health care claims and payments.

Delivery of consistent and exceptional customer service is crucial for success in this position. The Associate is responsible for researching complex issues across multiple databases and working with support resources to resolve issues and/or partner with others to resolve escalated issues.

This position requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue, voice and message, with the caller.

Basic Qualifications:

• High school diploma or GED
• 1+ years of call center experience preferred
• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Basic proficiency with Windows PC applications including Microsoft Excel, Word, and Outlook (ability to create, edit, save, and send)
• Exhibit, with confidence, excellent verbal and written communication skills
• Ability to work any shift within hours 7:00 am to 12:00 am (ET) Monday through Friday and overtime as needed based on department needs
• 1+ years of medical appointment scheduling preferred, but not required
• Bilingual in English and Spanish preferred, but not required
• Experience working with the Department of Veterans Affairs (VA) would be helpful but is not required
• Prior health-related field preferred – Business processing, medical terminology / billing, or claims experience would be a plus
• Demonstrate strong attention to detail, a positive attitude, and personal drive/motivation
• Respectful, courteous and have a heart for service

Preferred Qualifications:

• The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

Expectations:

• Answer incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
• Assist customers in navigating UnitedHealth Group and/or VA CCN websites while encouraging and reassuring them to become self-sufficient in using our tools
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Have a deep commitment to deliver exceptional customer service in a positive working environment
• Strive to resolve caller issues expeditiously while exceeding expectations
• Maintain constant awareness of service level and queue status in order to meet contractual requirements

D2iQ is hiring a remote Customer Success Manager - Public Sector US. This is a full-time position that can be done remotely anywhere in the United States.

D2iQ - Cloud native platforms & application management.

Connected Care Support Specialist

Remote 

Member Care Care Operations

Full-time

Remote

We’re looking for someone who believes that each and every member deserves world-class service and goes above and beyond to make sure that service is delivered. Our Connected Care Assistants have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives and truly enrich others. The Connected Care Assistants works in collaboration and continuous partnership with chronically ill or high-risk patients, their family/caregiver(s), and their clinical care team. The Connected Care Assistant is responsible for consulting with patients and determining their needs, assisting clinicians in developing care plans, coordinating patient-care services, and working with the care team to evaluate interventions. The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service. Our Connected Care Assistants are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!

Responsibilities:

• Answering inbound calls from members, providers, and vendors on our dedicated CCP lines
• Verify member’s account information including insurance and PCP information
• Conduct provider matching to ensure members are with in network (INN) providers and are of high quality
• Composing letters and mailings to members and providers
• Follow up calls to provider offices and members to confirm appointments
• Obtaining signed medical releases
• Faxing medical releases and clinical summaries to provider offices
• Complete outbound related projects to high opportunity members
• Contributes to team effort by accomplishing related results as needed

Requirements:

• Ability to multi-task and remain flexible in an ever changing environment
• Strong telephone skills – must be able to anticipate needs over the phone
• Excellent customer service skills – our members are top priority
• Effective time management
• Highly organized with tasks and deadlines
• Attention to detail
• Highly proficient in computer technology, ability to learn quickly computer platforms
• Professionalism
• Quality focus
• Office and/or customer service experience required
• Experience in a medical setting and medical certification is highly preferred
• Familiarity with phone systems and being comfortable with communicating on the phones majority of the day
• Previous experience with Mac products and Google platforms highly preferred

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Employee Benefits – Client Representative (Hybrid/Remote)

Hybrid/Remote – USA 

Employee Benefits Employee Benefits Team

Full Time

Remote

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized until now.

Newfront is building the modern insurance experience.

We’ve reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We’re changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We’re a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

This position is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills, ability to support all of the day-to-day account activities, and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly. This position will report to the Client Service Support Lead.

We support one another to help each other grow and to be sure we succeed together in supporting our clients – We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What’s exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines, and is dependable.

This position is an hourly, non-exempt, full-time role. This is a US Hybrid/Remote based role (Pacific Time Zone work hours required), with the option to work from any of Newfront’s offices. #LI – Remote

What You’ll Be Responsible For:

• Manage enrollment processing, research and resolve eligibility and enrollment issues.
• Review plan documents and benefit attributes for accuracy and manage them within the internal system.
• Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
• Update client benchmarking reports.
• Request and/or run census reports by pulling manually or requesting from the Technology Team.
• Build and maintain the client benefit portals.
• Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting.
• Responsible for staying abreast of latest compliance trends and ensuring client notices are sent in a timely manner.
• Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.
• Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates.
• Coordinate health fairs and carrier attendance at open enrollment and health fair meetings.
• General administration and data entry as directed by Client Support Lead.
• Other tasks, duties or special projects as assigned.
• Pacific Time Zone work hours required.

Qualifications:

• Minimum 1-2 years of relevant work experience.
• Solid communication skills: written, public speaking and presentation preparation.
• Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.
• Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
• Ability to learn and adopt use of technology systems and software applications.
• Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Must also work independently, with minimal direction.
• Adaptability and flexibility to respond to client and team needs.
• Ability to ask questions, take initiative and use resources and tools.
• Solid time management skills and ability to manage competing priorities and high volumes.
• Good organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
• Ability to review internal/carrier deliverables to ensure accuracy.
• Basic project management skills and systems knowledge.
• Ability to forge relationships and build trust with clients, carriers and colleagues.
• Strong sense of curiosity and willingness to learn industry knowledge and trends.

Preferred Knowledge, Skills and Abilities:

• Benefits experience at a Brokerage a plus.

Required Certificates, Licenses, Registration:

• CA Department of Insurance Life License (required or completed within 3-6 months of start date).

At Newfront, we are committed to hiring erse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $44,600 and $67,000/yr; however, base pay offered may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to inidual performance, Company or inidual department/team performance, and market factors.

If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.

Customer Service Representative

**Not a sales position**

Home based independent contractor wanted to handle Customer Service for our fast-growing marketing company.

Does this describe you?

• You have had a great track record of success and want to be recognized for your contributions.
• You have the ability to keep your own files, schedule, and records well organized and easily retrievable when needed. There are lots of moving parts to this position, and STRONG ATTENTION TO DETAIL IS AN ABSOLUTE MUST.
• You want to be part of a high energy, fast growing team that provides quality products and services people actually want.
• You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.
• You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.
• You bring ideas to the table. You not only follow plans currently in place but can provide new ideas and outlook.
• You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person – we are looking for you!

Opportunity:

Provide personalized, phone & email-based customer service for our clients located throughout the US.

Pay:

The starting pay is $18 per hour, paid each week through ACH deposit.

At 90 days, your performance will be reviewed. If you pass the review, you will be raised to $20 per hour.

After 7 full months of working with us, we also offer a “book of business” bonus, in which you will receive a small percentage of the monthly payment of each of the clients you manage.

Qualifications:

• You must have your own computer, internet access, phone, and a quiet place to make calls.
• Experience with RingCentral (call-app) and Zoho (CRM) is a plus, but not required.
• Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).
• Nights and weekends are not required nor anticipated.
• Must be willing to dedicate time to learning our marketing methods and how they apply to attorneys. Must also learn how attorneys function in various practice areas and what their specific needs are.

Skills:

• Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.
• Excellent communicator in writing and over the phone
• Ability to meet deadlines is essential
• Must be organized with a strong work ethic and ability to self-motivate.
• Must successfully complete the screening process.

Responsibilities:

• Onboard new clients (Intake Process)
• Be the primary account manager for customers and prospects
• Assist new clients with providing us access to Google Maps and social media platforms
• Establish client goals and go over services in contract that they can expect to receive
• Contact customers following new sales to ensure ongoing customer satisfaction
• Go over client’s marketing results from all their marketing channels and show trends
• Suggest additional service offerings to help them improve their marketing
• Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible
• Use a series of voicemails and emails to maximize the chances that your clients will engage in a monthly overview call
• Develop and maintain strong relationships with clients to ensure continued customer loyalty
• Be on the lookout for ways to improve our products and services
• Answer and return client phone inquiries
• Update multiple spreadsheets and email threads to keep the team informed of any client issues, situations, billing problems, etc.

Important: Before you apply for this position…

Our company provides done-for-you marketing for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

If you meet the above criteria and are interested, respond via email to [email protected] using this subject line:

SEO CSR for attorneys

**If you don’t respond using this subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Why you feel you would be a great fit for the position
• Your time zone
• Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice
• Please ensure your recording is an MP3 or other common audio file type
• Attach a copy of your resume

Figma is hiring a remote Onboarding Manager, Customer Experience. This is a full-time position that can be done remotely anywhere in the United States.

Figma - A design platform for teams who build products together.

Title: Customer Support Specialist (Remote)

Location: Remote

About the Role:

The Customer Support Specialist aids internal and external customers by providing assistance with DreamBox product questions, software features and functionality, and rostering. They are accountable for ensuring that the support experience is exceptional for all customers.

This role requires direct communication with customers via phone, email, live chat, and/or video-conferencing. Customer Support Specialists will triage and resolve customer issues whenever possible and escalate for additional technical support where needed.

What You’ll Be Doing:

• Assist customers with questions on DreamBox software via phone, email, and live chat
• Assist customers with logging in, creating or updating accounts, and adding or removing users
• Troubleshoot software and hardware issues related to DreamBox using various systems or tools
• Guide customers through questions about DreamBox lessons and teacher reports
• Guide school customers through rostering best practices
• Diagnose and troubleshoot complex issues for fast case routing
• Resolve customer payment issues
• Provide support to internal DreamBox teams
• Ensure attention to detail and high-quality documentation is provided for all support cases within our CRM tool
• Work with customers to provide an exceptional rostering and onboarding experience.
• During off-peak season (outside of Back to School), you may be required to assume projects in support of the business

About You:

• 2+ years of customer service experience
• Experience using Microsoft Office suite tools (Outlook, Word, Excel, etc.)
• Experience using a CRM (e.g. Salesforce, ZenDesk) is preferred.
• K-12 education or EdTech industry experience is a plus
• Spanish language competency is a plus
• Ability to prioritize and manage multiple tasks
• Ability to quickly learn new technology
• Ability to solve problems
• Excellent written and verbal communication skills
• Focus on customer experience, satisfaction, quality and efficiency in handling interactions
• Ability to effectively navigate ambiguity
• Must be legally authorized to work in the United States

Compensation and Benefits:

Expected base salary range for this position is $20.47 $27.29 USD per hour based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

• Medical-Dental-Vision
• Health Care Dependent Care
• Short & Long Term Disability
• Life Insurance
• 401(k)
• FSA/HSA
• Paid Time Off – Front Loaded (4 weeks)
• Accrued Sick Time
• DreamBox “Hero Days” Volunteer Time
• Employee Assistance Program
• 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

About Us:

DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe ersity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the ersity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

BILINGUAL CUSTOMER SUPPORT ASSOCIATE

Operations

Location: Remote

Next Insurance is a fast-growing tech company based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. As the leading digital insurtech company transforming small business insurance, we are proud to have achieved a company valuation of $4 billion and total funding raised to more than $880 million!

Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.

We are looking for a bright, motivated and driven inidual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Bilingual Customer Support Associate, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where iniduals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.

What You’ll Do:

• Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our pay as you go insurance program
• Assist customers/prospects/partner agents with questions and concerns, helping them find the right coverage for their business insurance needs
• Provide outstanding customer service and support
• Provide customers with insurance quotes for various insurance policies
• Work with our partners to solve customer concerns in a timely manner
• Drive and/or participate in ad hoc projects that help solve pressing business concerns such as:
  • Help translate our internal customer account portals and Terms and Conditions
  • Shadow new agents during new agent training
  • Meet with Product teams to help understand customer needs

What We Need:

• Bilingual (Spanish)
• 1-2 + years working in customer service
• Property & Casualty Insurance License (preferred)
• Detail orientation in everything you do: there is a lot of customer and policy information flying by you having a keen eye here is essential
• Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression

Unstoppable Qualities:

• Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
• Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
• Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems

The US hourly range for this full-time position is $19.59/hr – $24.06/hr. The range displayed on this job posting reflects the minimum and maximum target for new hire hourly rates for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees also have the opportunity to receive 1,000 Restricted Stock Units (RSUs) and 2,000 stock options and our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. Overtime pay for hourly workers as required by law.

One of our core values is ‘Play as a Team’; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. NEXT Insurance is an equal opportunity employer and prioritizes building a erse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. NEXT’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cloudflare is hiring a remote Customer Success Manager (German Speaking). This is a full-time position that can be done remotely anywhere in Germany.

Cloudflare - The web performance & security company.

Customer Service Associate (Hammock Concierge)

REMOTE

Los Angeles, California, United States

Full time

Description

Yellow Leaf is a home and outdoor lifestyle brand, centered around relaxation and driven by positive impact.

Through global sales of ridiculously comfy hammocks, the mission of Yellow Leaf is to spread blissful relaxation worldwide and empower artisans at the base of the pyramid to permanently rise above poverty.

We are a Best for the World B Corporation, one of Oprah’s “Favorite Things,” Kiva’s first microfinance partner in Thailand and the Official Hammocks of the new Virgin Voyages cruise line.

We bootstrapped our social enterprise for several years until appearing on ABC’s Shark Tank in 2020, where we accepted an investment from KIND Snacks founder Daniel Lubetzky. Since then, we’ve pivoted to DTC, scaled our impact to employ over 300 artisan weavers, and begun introducing innovative new relaxation solutions.

ROLE: CUSTOMER SERVICE ASSOCIATE (HAMMOCK CONCIERGE)

This is an exciting time for us – we are scaling the Yellow Leaf brand (and our positive impact) and have several new developments in the pipeline! The Hammock Concierge Associate is a new role within Yellow Leaf and we’re looking for an eager candidate who is excited to join a high-growth brand and social enterprise.

Yellow Leaf is a start-up environment, so you will get to wear many hats and participate actively in forging company systems, culture and legacy. While this role initially calls for a generalist with deep focus on customer success, you will have the opportunity to build your own leadership path as we grow.

WHAT YOU’LL DO

Oversee Yellow Leaf’s “Hammock Concierge” (i.e., customer service dept.)

• Help to build our Hammock Concierge customer service department with best-in-class standards for the consumer
• Act as the voice of Yellow Leaf Hammocks on the front lines, ensuring that we deliver joyful experiences, swift answers and positive relationships with customers via social media, phone calls, emails, live chats and text messages
• Be responsible for the customer experience from start to finish, for both e-commerce and B2B (wholesale, trade, etc.)
• Become an expert on hammocks – develop a deep understanding of our products to be able to answer any question and solve any problem
• Use customer insights to make recommendations to senior leadership that will increase brand loyalty and improve the customer experience
• Advocate for the customer in cross-functional team meetings
• Assist customers with order placement, changes, cancellations, returns, billing questions and resolve customer concerns
• Build and maintain relationships with repeat customers, fans of the brand, influencers, and others
• Delight customers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction

Support the Marketing, Operations and Logistics side of the business

• Perform administrative and tactical support for the global operations team to support the company objectives and goals
• Serve as a link between our customers and marketing, production, shipping, and fulfillment teams
• Ensure a positive delivery experience for e-commerce and B2B customers
• Step in to manage conversation on social channels (hybrid marketing-customer service function)

Work directly with our CEO on Special Projects to support growth

• Work directly with the founders to grow the company, with a focus on building and streamlining systems, documenting standard operating procedures (building out company playbooks/checklists), and keeping “the trains running” as we scale
• Liaise with cross-functional teams — Sales, Product Development and Marketing — on key projects and initiatives
• Monitor KPIs, analyze progress and continually improve on results
• Try new things! Get creative, think smart, take risks and feed off the energy of our positive impact!

Requirements

YOU HAVE

• 2-5 years experience, preferably in the field(s) of customer service, operations, project management and/or marketing
• Bachelor’s Degree or equivalent experience
• Experience with post-purchase experiences, including order tracking, order processing, returns, and cancellation process
• Incredible communication skills – clarity, timeliness and follow-through
• A pro-active and solution-oriented mindset; a knack for problem solving
• Energy and enthusiasm for a cross-functional role
• Creative copywriting/business writing skills
• Flexibility to connect with international partners outside regular business hours (on occasion)
• Ability to work independently and prioritize competing objectives
• An avid interest in the consumer/e-commerce space and a dedicated enjoyment of the hidden “nuts and bolts” that make a brand function seamlessly

YOU ARE

• Excited to make an immediate and lasting impact at an early stage, fast growing brand
• Action-oriented with a focus on getting projects to the finish line
• Confident in your critical thinking skills and decision-making capabilities
• Organized and detail-oriented (able to see the bigger picture while executing at the tactical level)
• Able to find the balance between getting something “perfect” and getting it “done”
• A flexible team player with a strong work ethic and commitment to excellence
• Curious, creative, empathetic and open-minded
• A person who operates with integrity, kindness and transparency
• A strong negotiator, willing to stand up for the best interests of our stakeholders
• Dedicated to spending your time on earth towards creating positive change

BONUS POINTS:

• Experience with Shopify backend, inventory management and e-commerce software
• Experience with Gorgias or other customer service platform
• Experience with graphic design software (Adobe, Figma, etc.)
• A passion for hammocks and positive impact!

Benefits

WHAT YELLOW LEAF OFFERS

• An opportunity to join a fresh, thriving social enterprise – build a brand and make an impact!
• Autonomy, growth, and leadership opportunities
• Highly competitive compensation
• Excellent health insurance including dental, vision, chiropractic & acupuncture
• Flexible PTO (we believe doing awesome work is just one part of a fulfilling life)
• Constant supply of ridiculously comfy hammocks
• As COVID permits, destination company retreats, outings and incredible trips to our weaving communities in Thailand

WHO WE ARE

Yellow Leaf creates blissful relaxation for our customers and a path out of poverty for our makers. We entered the market with a line of hammocks technically engineered for comfort and are expanding our product line to create relaxation solutions for everyday living. Each Yellow Leaf purchase empowers mothers & families to permanently escape the cycle of poverty, achieve economic stability and build the foundation for a brighter future.

Yellow Leaf Hammocks earned national renown after appearing on the season finale of ABC’s television series, Shark Tank, where they secured a $1M investment from KIND founder and billionaire social entrepreneur Daniel Lubetzkey.

Yellow Leaf is also a certified Best for the World B Corporation, an international microfinance partner of Kiva.org, one of Oprah Winfrey’s legendary “Favorite Things,” and a premier partner of Richard Branson’s “Virgin Voyages” Cruise Line.

Yellow Leaf recently launched a game-changing new piece of furniture called The Hammock Throne. This is the first step in our expansive vision to build a global home & outdoor brand that is centered on relaxation and driven by positive impact.

It’s a very exciting time to be changing the world from the comfort of a hammock!

EEO Statement: Yellow Leaf is proud to be an equal opportunity workplace. We are committed to an inclusive workplace where ersity in all its forms is championed. We believe a team that reflects a variety of backgrounds and perspectives helps us better serve the needs of our customers. All employment is decided at-will.

Title: Technical Support Representative

Location: United States

Overview

Are You Looking for What’s Next in Your Career?

New Job

New Beginning

New You

Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

What Your Virtual Work Environment Looks Like

• A private workspace with locked door in your permanent residence
• Quiet environment free of background noise and interruptions
• A secure workspace free from cell phones/video devices
• Arrangements for dependent care and other obligations

What You’ll Love About Us

• Starting pay of $17.85 with increased compensation to $18.74 with successful advancement to level 2 (Based on business needs, performance, and attendance metrics)
• Earning potential up to $21.45 after successful advancement through additional queues
• Options for medical, dental, and vision coverage.
• Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams

What We’ll Love About You

• Regular, consistent, and punctual attendance
• Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary
• Must be able to work a shift between the hours of 8am 1am ET. Your shift will be determined based on business need and will be confirmed at the time of offer
• Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Possess a strong work ethic with a stable work history
• Great communication skills
• Desire a long-term career with growth
• Openness to feedback and willingness to improve
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred

Responsibilities

You’ll interact with up to 5 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to start by supporting the level 1 queue and quickly enhancing your skillset by supporting more advanced queues. These enhanced skill sets typically take place within 60 days of employment. Further skillset enhancements into second level support may be required based on business needs.

• Locating music, apps, and movies on various devices
• Billing issues
• Fraud management
• Product feature inquiries
• Resolving username and password difficulties
• Troubleshooting email, wi-fi connectivity and web browser issues
• Navigating customers through various apps
• Data back-up, sharing & synchronization troubleshooting
• Verifying proper hardware and software configuration and set up
• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

Qualifications

• High School Diploma or GED
• Must be 18 years or older except where prohibited by law
• Minimum 6 months of customer service experience
• Legal authorization to work in the US
• High speed internet services

Playbook is at the forefront of the Creator Economy — we build tools & technology that power digital businesses for creators & fitness entrepreneurs. Think Patreon for the health and wellness space. From building beautiful video experiences for members to helping Creators monetize their multi-layered content offerings to facilitating and building emotional connections with their closest fans, we do it all.

What you’ll do

• Respond to customer queries in a timely and accurate way via email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams

• Proficiency in written and spoken English
• Have 3+ years of experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

• Fully remote role
• Competitive salary (including stock options and benefits)
• Unlimited PTO
• Membership to Playbook - access to 40,000 premium fitness workouts

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)

SendOwl (https://sendowl.com)is hiring a full-time tech writer to create public-facing articles and info-snippets across our help site (https://help.sendowl.com/help) and inside our dashboard. Your content will guide creators and merchants in how to use SendOwl functionality and also introduce best practices across our apps.

Self-service is at the core of our support strategy and if a reader does not find an answer to their question, understands how a function works, or is otherwise confused, then our self-service strategy has failed. In other words, why did the reader feel the need to create a ticket? Was the correct information not presented at the correct time, or in the correct place?

Every ticket is an opportunity to improve our localized, contextual info-snippets and improve our longer step-by-step articles.

What is a tech writer?

In our opinion, a tech writer is someone who can take a potentially complex process and, through the art of writing combined with a sprinkling of screenshots and gifs, create an approachable, accessible document that speaks to the reader.

A tech writer is the readers' advocate. You should know what the reader is feeling at the moment they land on the page. Are they frustrated? Motivated? Concerned?

The content you create guides them through to the resolution of their question or concern. It assuages their curiosity. It motivates them to think “I can do this!” and then once they’ve done it, they want more.

This is where you come in.

Working directly with our User Ops lead and our Support lead, you will be at the core of our content creation process that helps creators and merchants sell their digital content, anywhere online.

While you will be working with others and be fully supported, you will primarily work independently. You are trusted. You are respected, and you are part of an amazing team.

You will help create contextual, up-to-date, and accurate content that will be available on all touch points of the SendOwl product and app. Whether it’s the creator or merchant understanding how to productize their content, or the end buyer trying to access their purchased content, SendOwl will be there guiding their progress.

You will become inordinately familiar with the SendOwl product across all our apps and suggest improvements and new ideas on how to offer guidance and support.

What you need to have or need to be.

You need at least 5 years of direct experience in creating public-facing documentation of a technical nature (with 4 or 5 of those years within the last 5 or 6 years).

You will need experience of working in small teams. A wonderful part of working in a small team is that you are always part of the solution and part of the outcome.

You will need to be curious or, as I call it, a nerd. Don’t know what an API is? Go and find out.

You must be based in North America and able to work normal US business hours (please, if you are not based in North America then we will not be able to hire you).

You’re a tech writer so you should have extraordinary writing skills. You should also be able to advocate for yourself and your readers. We are a small team and we want your input!

100% remote work can be tough but it can also be liberating. Want to work outside? Do it. Want a quick chat? Ping the team. Being independent does not mean being alone.

We’ve got a lot going on. We take personal responsibility for our part of the workload. You will need to do the same.

A bit about what we can offer:

Competitive compensation.

Unlimited PTO/sick days. It’s *not* just a policy, we want people to take vacations. Just align with the team first.

A sensible work/life balance. Our general approach is to work ~8/hrs day. That gives you a chance to do what you love outside of work, which means you'll come back the next day refreshed and effective.  We do sometimes get caught up in the excitement of a new feature launch, however a culture of always-on long hours benefits nobody.

IMPORTANT NOTE: please make sure to apply by sending an email to [email protected] with the subject line "Tech Writer" to ensure we see your application. Thanks.

Supercast is hiring a remote Customer Success Specialist. This is a full-time position that can be done remotely anywhere in North America Time Zone.

Supercast - Get paid to podcast.

Location:  US Locations Only; 100% Remote

Clinical

Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.^SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by ersity and inclusion, career growth opportunities and your life’s best work.^SM

Our Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provides inbound telephonic support for DSNP members ensuring service level metrics are met (speed to answer, abandonment rate, hold time, etc.)
• Completes telephonic outreach to DSNP members utilizing auto dialer and manual dialing (as needed)
• Assists with members’ immediate needs when assigned Care Navigator is not available
• Educates member on gaps in care and assists with scheduling provider appointments
• Assists members with social determinants of health and links to community resources
• Ensures member has access to PCP
• Assist with non-phone work as needed (including but not limited to queue maintenance, reviewing tasks, assignment of members)
• Reviews voicemails and assigns out for callbacks
• Consistently meets metrics, both quality & performance
• Provides excellent customer service to both members and providers
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
• 1+ years of healthcare / insurance experience and/or social work / community outreach / advocacy experience
• 1+ years of experience analyzing and solving customer problems
• Experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Bilingual fluency in English and Korean
• Ability to work any 8-hour shift within our normal business hours of 9:00am – 5:30pm

Preferred Qualifications:

• 1 year experience taking inbound calls
• Bachelor’s Degree in Social Work, Public Health or related field
• Bilingual English and Spanish or other language
• Previous experience as a telecommuter
• Medicaid and / or Medicare experience

Telecommuting Requirements:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Must be able and comfortable with maintaining metrics and goals within the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
• Must be comfortable making outreach to members without prior engagement
• Excellent Organizational Skills
• Telephone etiquette

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with erse, engaged and high-performing teams to help solve important challenges.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada / New York City residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

Location:  US Locations Only; 100% Remote

Clinical

Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.^SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by ersity and inclusion, career growth opportunities and your life’s best work.^SM

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 9:00am – 5:30pm Local time. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Provides inbound telephonic support for DSNP members ensuring service level metrics are met (speed to answer, abandonment rate, hold time, etc)
• Completes telephonic outreach to DSNP members utilizing autodialer and manual dialing (as needed)
• Assists with members’ immediate needs when assigned Care Navigator is not available
  • Educates member on gaps in care and assists with scheduling provider appointments
  • Assists members with social determinants of health and links to community resources
  • Ensures member has access to PCP
• Assist with non-phone work as needed (including but not limited to queue maintenance, reviewing tasks, assignment of members)
• Reviews voicemails and assigns out for callbacks
• Consistently meets metrics, both quality & performance
• Provides excellent customer service to both members and providers
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of call center and / or telephonic customer service experience
• 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
• 1+ years of Healthcare/ insurance experience and/or Social work/community outreach/advocacy experience
• 1+ years of experience analyzing and solving customer problems
• Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Bilingual fluency in English and Cantonese
• Must be available to work Monday – Friday 9:00am-5:30pm local time

Preferred Qualifications:

• Bachelor’s Degree in Social Work, Public Health or related field
• Bilingual English and Spanish or other language
• Previous experience as a telecommuter
• Medicaid and / or Medicare experience
• 1 year experience taking inbound calls

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Must be able and comfortable with maintaining metrics and goals within the department
• Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
• Must be comfortable making outreach to members without prior engagement
• Excellent Organizational Skills
• Telephone etiquette

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physucuan employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada / New York City residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads to their audience.

One of the ways we’re doing that -- besides our awesome all-in-one platform -- is delivering the best support on the planet for creators, helping them with everything they need to be successful on what can be an extremely difficult, lonely journey as an entrepreneur. That means fast, friendly support for every one of our thousands of creators, and a relentless passion, across our entire team, for helping our creators succeed.

We’re looking for an experienced customer support leader who can help take our support team to the next level of efficiency, performance, and success. 🙌

**Here’s what you’ll do:

• Join the Support Leadership team (alongside the VP of Creator Support) and have a voice in team-level decisions that impact all members of the Support team, our creators, and potentially other departments.
• Lead, train, coach, and level up our support team (currently a team of 9 agents ranging in seniority from Base to Senior). 
• Conduct regularly occurring 1:1s and own the yearly performance review cycle for your direct reports. To start, we expect someone in this role to manage 5 Base agents.
• Oversee and maintain the quality of our support delivery and customer satisfaction scores for our live chat and email channels.
• Ensure internal documentation and support team product knowledge are always up to date and thorough.
• Work with the VP of Creator Support to develop and execute a strategy to scale our customer support performance as we grow, including contact deflection, tool improvements, and automation where possible, without decreasing CSAT.
• Work with the VP of Creator Support to continually evolve the quantitative and qualitative metrics that influence our support team’s performance, impact on the business, and team growth.

**Requirements

We’re looking for someone with:

• At least 5+ years of experience in customer support, and at least 3+ years of experience in customer support management. Bonus points if you’ve worked with digital creators.
• An energetic, involved approach to management who enjoys getting to know team members, coaching them, and helping them deliver results to the best of their potential.
• A track record of being results-oriented, keeping your reports accountable to goals, and staying aligned with company-wide priorities. 
• Experience collecting and analyzing relevant support data and metrics, and reporting on them to the VP of Creator Support and other company executives. 
• Experience scaling support without sacrificing customer experience while staying efficient with resources.
• Experience designing best-in-class support experiences for a erse, global customer base. 
• Experience and passion for working in a startup environment. We’re a small team (~30 people) that consistently delivers outsized impact, and we want to stay that way. No one is purely a people manager at Podia, and you can expect to roll your sleeves up and work alongside the team in whatever way you can contribute best. 
• Excitement about the role support plays in moving our business — and our creators — forward. 
• At least 4 hours overlap with US Eastern Time.

We get hundreds of job applications for every open role. If you’d like some tips on how to stand out, read this thread by our COO, Len Markidan.

**Benefits

Here’s what you’ll get if you join us:

• Competitive compensation. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world. 💰
• Ultimate flexibility. We try to have some overlap time every day, but outside of that, work whenever and wherever you work best. 🤗
• Extreme autonomy. No micromanaging here. After onboarding, you’ll be given high-level direction and then left to solve it the way you feel is best. 📚
• That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce some ideas. 🤝
• You’ll be working with a erse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone. 🌎
• We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people. 💜
• Great benefits, including three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, unlimited therapy, paid family leave, a new laptop every three years, and more. 😊
• (Paid for) annual retreats to spend time with the team and have fun together. ✈️

We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win.

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

We want to hear from you 📣

**About the hiring process

Interested in joining our team? Great!

We’ll begin reviewing applications immediately and continue to review them for the first two weeks after the date of posting. There's no benefit to applying in the first five minutes, and we'd rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. 

If your application is chosen to move on to the next phase, you’ll move to the first interview phase over Zoom with our VP of Creator Support. These interviews typically last 30 minutes and are structured to get a feel for your experience and how you approach work. No trust falls or riddles to worry about here 😉

If you move forward, we’ll send you a small (paid) test project to be completed within 72 hours of receipt. With this project we want to see how you approach giving feedback, coaching, and resolving customer issues.

If selected after the project stage, you will move to the second interview phase, speaking over Zoom with our VP of Creator Support, our Senior Technical Liaison, our Staff Developer, and our VP of Marketing.

The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.

After that, we'll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We'll reach out to those references to set up a brief 10-minute call.

Finally, all going well, we'll make a written offer to the successful candidate which can be signed electronically 🥳

QA Analyst – Customer Support

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

The QA Analyst is responsible for creating and maintaining quality expectations for all customer communication channels (currently calls and cases). Additionally, the QA Analyst will be responsible for evaluating and coaching employees on quality standards, along with establishing solutions to improve the customer experience.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Develop and maintain internal support center quality standards
• Review a sampling of employee’s customer interactions through telephony and CRM platforms
• Evaluate interactions based on internal standards
• Accompany evaluations with meaningful feedback and developmental opportunities
• Surface trends to the leadership team, along with solutions on how to elevate performance
• Attend team meetings and leadership meetings to represent the voice of the customer
• Create strategies to improve/evolve the customer experience
• Create reports/presentations that illustrate performance and present to leadership team
• Conduct calibration sessions with leadership and team members routinely for alignment
• Create new processes as new tools/applications are presented to the team
• Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 2 years of experience in the Customer Service space
• Proven track record of analytical skills
• Hands on experience in quality assurance
• Great people skills and ability to communicate positive and constructive feedback
• Ability to influence a broad group of people to elevate the customer experience
• Strong communication and presentation skills
• Perception of basic KPIs and how employees impact these metrics
• Ability to make recommendations, execute new standards, and influence change management

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Customer Service Specialist- FMLA

Remote

Full Time

Entry Level

MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.

REQUIREMENTS: The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. Excellent follow up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.

***Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused

Daily Roles and Responsibilities:

• Assist clients, patients, and requestors with status of requests for disability and FMLA paperwork.
• Making sure we are providing detailed information to clients, patients, and requestors.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork.
• Provide excellent customer service in a timely manner with accurate and concise information
• Effectively and efficiently communicate with customers through various channels
• Build strong value-based relationships with customers – a passion for customer interaction is a must!
• Ensure customer satisfaction is a primary goal
• Follow procedures, guidelines, and policies set in place
• Data entry and other duties as assigned
• Fax and/or email records securely to requestors
• Must monitor the FMLA email to ensure emails are staying up to date.
• Must meet daily goals

Qualifications:

• Excellent communication skills, strong analytical and problem-solving skills
• 1+ year of call center experience
• Ability to multi-task, prioritize duties, and have strong time management skills
• Willingness to learn
• 50 WPM
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Previous Medical Industry Experience preferred but not required

Qualities that the candidate for this position should include:

• Fast learner
• Self-motivated and able to work independently
• Ability to adapt to change/ flexibility a must
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and be able to show patient empathy is a must
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8-hour shift
• Monday to Friday

Education:

• High school or equivalent

Experience:

• Customer service: 2 years
• Call center: 1 year
• Healthcare Experience: 1 year (Preferred)

Work Location:

• Fully Remote

Work Location: Remote