At WhatConverts we innovate and initiate! We are a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads. As a Customer Support Specialist at WhatConverts, you will be entrusted with providing reactive and proactive customer support; ensuring each customer has a full understanding of the WhatConverts platform. A Customer Support Specialist places strong emphasis on customer training, consultation, and driving solutions. 

This is a fully-remote, full-time position (40 hours per week). 

In this role you'll get to:

• Assist customers via email, chat and the telephone; ensuring they have the best experience possible setting up an account, troubleshooting their problems, and having their questions answered 
• Understand customer use cases and provide expertise on how WhatConverts can be leveraged to meet them
• Proactively advocate customer needs, issues and product feedback cross-departmentally
• Work with the WhatConverts product team to design/build tools, while offering feedback that will speed up and increase the quality of support available 
• Grow and develop customer relationships through proactive support with a focus on expansion, adoption, retention and renewal

What we're looking for:

• 2-5 years of experience in technical Customer Support required; previous SaaS support experience preferred
• Knowledge of Google Analytics or similar web analytics experience
• Experience with Zapier, CRM software and/or B2B SaaS software
• Basic understanding of Google Paid Ads and SEO tactics
• Basic HTML/JavaScript knowledge
• Ability to make customers feel empowered after interacting with support - there are no “silly” questions! 
• Ability to speak with clarity and confidence, as well as the ability to write clearly and concisely 
• An acute eye for detail and a high patience threshold 

Company Benefits/Perks:

• Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time
• Immediate impact -  the moment you join our team we hand you the reigns to work on projects independently and make a direct impact
• Health/Wellness - we offer medical, dental, and vision insurance… with WhatConverts covering 75% of the premium for inidual OR family medical plans! WhatConverts also offers LTD/STD/Life insurance that is 100% paid by the company! 
• Time off - in addition to paid holidays, WhatConverts offers competitive PTO plans that continue to offer greater rewards to long-term employees
• Diversity and inclusion -  our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach

Before you apply you should:

• Learn about our team
• Read about what makes us different or watch a product overview
• Read our reviews on Capterra and G2

WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

This is a remote position.

Though the role you are applying is basically work from Home. You need to attend Interview in Office which is located in Pune. The company will provide system to work from home if you get selected in Interview.  

Amazon process - International Voice Process :  customer care executive, Freshers/ experienced, Graduate/ undergraduate, Salary is upto 25K, 5 days working, Location : Work from Home

Interview will be in Pune Office. Once get selected they can work from Home. System will be given by the company for the work to do. 

Qualified candidates may apply in the link https://voicejobs.in/share-job-details.php?id=71 directly here with your Voice Record. In response we will get your Cv & Voice Record we can check your language Fluency for further process of Interview

Customer Service, Customer Success, Customer Suppor

Bachelors

0-1 year

About Popcorn Growth

A fast-growing social media company. Our main line of business is Popcorn Growth, a TikTok-first influencer marketing agency. Here to shake up stuffy old-school agency practices.

We know that success on TikTok for brands depends on speed and efficiency.

We know that creators do their best work when we let them be the creatives

We’ve operationalized the whole influencer marketing process so that we can help brands move at the speed of TikTok.

Now, we are looking for passionate industry disruptors who are ready to move as fast as we do.

Client Success Job Description

This is a fully-remote WFH position. We just want the best, wherever you are.

In this position, you will be part of a dynamic and fast-paced team that values impact, efficiency and independence. As a fully remote company, all of our team members must be able to take full responsibility for their roles and sphere of influence.

Our clients are respected brands. You must be comfortable engaging with high-value clients and providing insight on the influencer marketing and social media space.

As a client success representative, you will be the bridge between our day-to-day operations team and our active clients. It will be your responsibility to organize, multitask, and manage all client facing requests, questions, and expectations.

Strong written and verbal communication as well as the ability to manage high stress situations and conflict with tact will be required. A background in marketing is preferred and will be a valuable asset.

What does a typical day look like?

When our sales team closes a client account, you will work alongside the sales team on handover. From this point on, you will be responsible for fully understanding the client’s unique needs and goals. This will entail watching recordings of all previous sales calls, reading through all client threads, and ensuring you have been adequately briefed by the account’s sales rep.

From here, you will schedule an onboarding call to get all the information needed to kick off the campaign and establish a relationship with the client.You will manage this relationship and serve as the one point of contact (predominantly via email) once they have been onboarded.

In the background, you will liaise with the Campaign Management Team based in Asia, the Creative Team based in the US, and the Creator Discovery team based in the US. You will touch on every part of the campaign process and be expected to provide a streamlined experience for the client as well as all Popcorn Growth teams.

Will you succeed in this role?

Because we are a start-up, we may not have the most robust and in-depth training process, so people who excel in our environment are people who are fast, independent learners who can pick up concepts quickly.

You simplify, simplify, and then simplify again. We found this to be counter-intuitive to some other hires that might have worked in other agencies or organizations that thrive on complicating processes to justify value. Nothing wrong with that! Popcorn Growth is just different. If you like short emails and dislike jargons, you might be a fit :)

Please Do NOT apply if:

• You always want to be perfect/excel at every task. We are a rapidly growing startup and so we need someone who is practical in their thinking. You must be able to find the happy medium between all information/data and getting the job done efficiently.
• You need guidance on everything. You must have a thought process of “If this goes wrong, will it cripple the company/process/client?” If not, make a decision and move on.
• You don’t have the courage to be brutally honest with the CEO and your team

Compensation

USD 1,000/month as part-time freelance + bonus tied to inidual and company performance

Popcorn Growth team members start off as part-time independent contractors (4 hours a day). The goal is to promote you to a full-time position within a month based on strong performance.

• Minimum college education

• Marketing background preferred

• Minimum 3 to 5 years of work experience

• Ability to work under pressure and deal with conflict

Service Support Associate – Remote #7187

Bellevue, WA

ALTERNATE LOCATIONS

Telecommuter – United States

AREA OF INTEREST

Customer Service and Call Center

Job Description

Symetra has an exciting opportunity to join our team as a Service Support Associate!

About the role

As a Service Support Associate, you will provide support to the National Service Team, including leadership. You will also provide on-going service for Symetra’s small accounts (10-99 lives) and manage renewals for that block of business. Life & Health licensure is required (can be obtained within 6 months of hire).

What you will do

• Responsible for providing service to an existing book of business
• Manage renewal process for designated book of business
• Assist with processing of contract amendments (for assigned book and for other team members) by documenting customer intent and working with internal partners to negotiate the right contract language changes to meet customer needs
• Support National Service Team with creation of client deliverables or overflow of service projects
• Support AVP, Benefits Account Management and Implementation, Regional Service Managers and the Field Service Manager with special projects including presentation creation and team meeting notes.
• Build team reports and handle assignments that supports customer delivery, internal benchmarking, and analytics
• Process Agent of Record changes for the national team and create new welcome packages for the new service contacts

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. Megan H. – Deputy Chief Compliance Officer

Symetra values learning. Symetra has so many resources – whether that is the Student of the Business courses, sponsorship of professional certifications, or just inidual employees being so willing to teach and answer questions. Felicia D. – Financial Reporting Lead Senior Analyst

What we offer you

Benefits and Perks

We don’t take a one-size-fits-all approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $22.08 $36.82 plus eligibility for annual bonus program

Requirements

Your experience and skills

• High school diploma required; 2-year college degree with a focus in Mathematics preferred
• Life & Health licensure is required (can be obtained within 6 months of hire)
• 2-4+ years of industry experience with a focus on life and disability
• Strong Life and Disability knowledge with an understanding of health and welfare benefits
• Knowledge of all group distribution products and the ability to communicate these clearly and concisely
• Outstanding verbal, written and interpersonal skills with an ability to communicate effectively with partners, clients, and leaders
• Excellent customer service skills
• Demonstrates professionalism and integrity
• Able to make independent decisions
• Creative problem-solving skills
• Comfortable with technology and familiar with MS Office Suite
• Excellent time management, multitasking, organizational, and prioritization skills

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate erse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we’re guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they’re getting, and we build products that stand the test of time. We work hard and do what’s right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

XLD Finance is looking to hire a Community Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

• You have a background in account management or operational teams at a high growth healthcare technology company, or management consulting experience 

• You are deeply empathetic to the needs of each customer stakeholder, and you build high trust relationships by understanding their needs, motivations, and challenges and by being an advocate for them

• You are a problem solver with strong analytical and communication skills

• You have strong written and verbal communication skills

• You are able to lead projects across multiple internal and external stakeholders

• You are able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload

• Build and navigate customer relationships across different levels and functions within our hospital partners

• Act as the customers’ thought partner by providing insights and recommendations from Apella’s products

• Manage the rollouts of new features and products to the customer

• Partner cross-functionally across Apella’s teams to ensure our products continue to make our customers wildly successful

• Surface relevant input from customers that have implications for how we build and deploy our products

• Competitive salary and stock options

• Flexible vacation and a work culture that allows for taking time to recharge

• Remote first culture with unique events to help integrate the team

• Generous health, dental, and vision insurance - we are a health care company that takes care of our employees' health

• 4 months parental leave

Airtable is hiring a remote Customer Success Manager, Large Accounts. This is a full-time position that can be done remotely anywhere in the United States.

Airtable - Create apps that perfectly fit your team's needs.

Rocket Money is hiring a remote Customer Experience Associate. This is a full-time position that can be done remotely anywhere in the United States.

Rocket Money - The money app that works for you.

VIVIO Health is a rapidly growing specialty drug therapy management company. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016. We are looking for Healthcare Provider Support Representatives who are committed to helping VIVIO Health deliver the right therapies to the patients at the right cost. 

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact. 

Key Responsibilities: 

• Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers). 

• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program. 

• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary. 

• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. 

• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

• A quiet home-based office environment. 
• At least one year of customer service/call center experience in a high-volume environment.  
• You are passionate about improving healthcare, helping people, and have a successful track record of interacting with a erse population 
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program. 
• You are tech-savvy and can navigate through technology with ease 
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance. 
• You are bilingual in English and Spanish.
• Must be able to work a consecutive 5-hour schedule between 6 am-5 pm PST (9 am-8 pm EST) Monday- Friday.
• Must be available for training beginning 10.31.2022
• New team members will need to successfully pass the 90-day review for continued employment.

Desired Qualifications

• At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
• Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday.

Finexio is simplifying the way businesses make and receive business payments by integrating electronic payments and cashflow improvement solutions directly into customers’ business process software.

Our vision is a world in which finance leaders only have to decide “what” to pay- Finexio’s software seamlessly handles the “how” and the “when”.

Finexio is looking for a highly motivated and polished Director/Lead of Customer Support to lead and manage our customer support organization. As Director of Customer Support at Finexio, you will be responsible for driving the success of the front-line support team servicing and delighting enterprise customers. The Director of Customer Support will build strong relationships with senior executives and client staff to achieve adoption of the Finexio platform and maximize value for our customers. The role will suit someone who is passionate about making an impact, motivated to drive ROI for their clients, and enjoys strategic problem solving and proactive customer engagement.

Requirements

• Minimum of 10 years of Customer Support and Payments Processing management and leadership experience within tech-enabled service environment
• Demonstrated understanding of B2B payment methods and processes.
• Demonstrated ability to triage incoming issues and prioritize accordingly. Demonstrated ability to meet critical deadlines and working on a predefined schedule.
• Experience leading a team of customer support or customer success representatives
• Deep understanding of Zen Desk and Salesforce
• Demonstrated ability to triage incoming issues and prioritize accordingly.
• Demonstrated results in hiring, training, and retaining high performing customer support teams
• Proven experiencing building, defining, and refining standard operating procedures and SLAs
• Own and manage team data and metrics to drive monthly and quarterly internal performance reviews
• Candidates need to possess the ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility, and the drive to create real and measurable business results
• Experience in financial services products is preferred with knowledge of payment-related solutions
• An analytical mind and inclination for problem-solving
• Proven ability to influence leaders and effectively negotiate with business partners and clients
• Enjoys working in a dynamic, fast-paced environment. Adaptable and open to change
• Able to think and act both strategically (big picture) and tactically (details)
• Able to self-manage and prioritize a multitude of responsibilities and workstreams
• Comfortable in front of a variety of audiences including C-suite executives and clients
• Ability to travel for key business meetings and training (when available) – 10% of the time

Responsibilities

• Develop the Customer Support team into a high performing group by defining, executing, and communicating industry-best processes, standards, and best practices that work flawlessly and minimize escalated customer issues and escalations
• Be an ongoing example of customer service and lead the customer support and service team to deliver accurate, timely, helpful responses to customer's questions or support needs.
• Proactive review of processes to identify inefficiencies, control weaknesses and opportunities for improved efficiency and effectiveness. Collaborate with the Product group to build-out critical tools, automate routine work where possible, and address recurring customer issues.
• Ensuring that the team has an ongoing understanding of B2B payment methods and processes.
• Deliver on Finexio KPI and goals on Customer Satisfaction and Net Promoter Score.
• Act as the lead point of contact for all customer support matters, providing problem resolution and escalations in a timely manner.
• Ensure your team is working diligently to pursue and resolve customer tickets in Zendesk according to internal KPIs and both internal & external SLAs.
• Educate and train your team of customer support reps and manager, including presenting process, product, and technology training.
• Develop a trusted relationship with key client stakeholders.
• Understand and drive alignment between Finexio and client goals and communicate and advocate for clients’ needs internally.

Benefits

Why You’ll Love Working at Finexio:

• Culture: We are a humble, client-first team that is focused on collaborative data-driven success.
• Speed: We move fast, love new ideas and give you the opportunity to push your limits.
• Growth: We are expanding rapidly into new markets, launching new services and creating a world-class company

What We Offer:

• The chance to work in a fast-paced start-up environment with experienced industry leaders.
• An environment where you can e deep into the latest technologies and make a real, measurable impact
• Competitive salary and stock options
• Medical, dental, and vision
• Unlimited vacation policy

Join our mission to create and connect cyber-ready humans and organizations through highly engaging hacking experiences that cultivate out-of-the-box thinking. (Find out more insights about Hack The Box culture on our career site).

About the role

One of Hack The Box's goals is to make cybersecurity training accessible to everyone. Hacking events contribute a big deal to that and we want their numbers to skyrocket. This is why we are on the lookout for a Community Growth Associate, who’ll drive this growth. 🚀

Managing and driving the Events, Meetups, Sponsorships, Conferences will be your main focus! We want to reach cybersecurity enthusiasts all around the world; make them aware of HTB, our purpose to make cybersecurity accessible and fun for all; identify local needs and create strong, local communities! 💪

You’ll be mostly talking with Meetup Hosts, our Ambassadors, providing them with support, creative incentives, while engaging with internal stakeholders to enable the delivery of top-notch event experiences for HTB users. Exciting, right?

About HackTheBox

Hack The Box is a massive hacking playground, and infosec community of over 1.0m platform members who learn, hack, play, exchange ideas and methodologies. We are an online cybersecurity training platform that allows iniduals, businesses, universities, and all kinds of organizations all around the world to level up their offensive and defensive security skills through a fully gamified and engaging learning environment.

Responsibilities

• Identify and explore new opportunities for meetups around the globe
• Manage incoming requests from HTB user-base for meetups, evaluate them and identify great opportunities
• Increase the number of HTB events on a global scale
• Take ownership of the HTB Ambassador Program, nurture it, and ensure its success by increasing the ratio of Host to Ambassador and design great incentives 💚
• Collect technical (machines, challenges) and operational requirements from Hosts and HTB Ambassadors
• Keep track of events and engage in a timely manner with both external and internal stakeholders
• Handle operational tasks related to events (Prizes, Giveaways) both internally and externally
• Keep engaged and updated the appropriate internal departments (design, systems, content, marketing) that contribute to even promotion and delivery
• Evaluate the success of events, identify areas of improvement and work with Hosts and Ambassadors to improve event quality

Requirements

• Strong communication in English and reach-out skills.
• Previous working experience in a marketing department
• Experience organizing events will be a strong plus
• Ability to build strong relationships with the community.
• High energy, can-do personality, and ability to thrive in a high-growth, dynamic environment.
• Time management, prioritization, and collaboration skills.
• Ability to think creatively around enhancing audience engagement year over year.
• Maintains a disciplined and effective project management approach to strategic events & partnerships with a heightened sense of urgency and discretion.

Benefits

Why work at Hack The Box?

• You’ll have the chance to shape the industry of cybersecurity training
• You’ll be able to grow as we grow and solve challenging problems working with people all over the world
• You'll work with an international, passionate about HTB and very talented team
• You’ll definitely have fun while working at HTB 🥳

We have also other benefits that will keep you happy:

• Private insurance
• Free lunch & snacks at the office
• 25 annual leave days
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment (mac, iPhone, and mobile plan)
• Full access to the Hack The Box lab offerings; so you can learn how to hack
• Flexible/Hybrid working - Can be fully remote

Selection Process:

• A conversation with the Talent Acquisition team to know us better and to share more info about HTB and the role
• A bit more of a technical conversation with the hiring manager to get a better understanding of your experience and achievements
• A challenge related to the job and conversation about the way you have approached it. This will really help us understand your skillset and have a fair selection process.
• Meet the c-level
• Offer 🎉

About Save My Exams

In a few short years, Save My Exams has grown to almost 42,000 paying members by building an exceptional product that students, parents and teachers love.

Our mission is to build the best course-specific learning experiences so students have everything they need to ace their exams.

We’ve had amazing success since we started our journey in 2017, and in the last 12 months we’ve:

• Helped over 5 million students, parents and teachers with our resources

• Hit 42,000 paying members
• Achieved a Trustpilot score of 4.7/5
• Grown the team to 60 people (and expect to be 70 people by the end of 2022)
• Grown revenue by 100%
• Been profitable the whole time!

Description:

We’re looking for a Customer Support Associate to support our growing team at Save My Exams. Your mission in this role is to support and understand our customers’ needs by providing high-quality and suitable resolutions to any issue they may face. You’ll be placed in the Customer Support team to support the Customer Support Manager with resolving queries and maintaining a high level of service. As the first point of contact for all of our customers, you will ensure all customer queries are dealt with professionally and efficiently. You’ll play a vital role in ensuring the Customer Support team, and therefore Save My Exams as a company, operates as effectively and sustainably as possible.

Requirements

Your responsibilities:

• You will help and support Save My Exams’ customers with a wide variety of queries via email.
• You will resolve simple queries efficiently and you’ll take the time to investigate and resolve more complex ones.
• You will proactively gather information and look to improve/document processes so that you are ready to answer most customers’ questions that come your way.
• You will assist the Customer Support Manager in weekly/monthly reports and meetings.
• You will proactively work towards customer support KPIs to effectively ensure goals are met.
• You’ll be working across multiple platforms to access and update customer data. We’ll give you all the training you need for each programme, but you’ll need to be able to pick things up fairly quickly and be tech-savvy.

Requirements:

Hopefully, you’ll have some or all of the following:

• Independent problem solver. You’re quick thinking and resourceful. You enjoy solving a wide range of problems and are comfortable working independently.
• Patient & Attentive. Patience is crucial for providing great customer service. You must be willing to take the time to fully understand each customer’s problem and needs. It is also important to be mindful and attentive to the feedback that you will receive.
• Clear communicator. You have the ability to communicate clearly when working with customers, your team and other departments. It is important to keep your communications simple with customers but leave nothing to doubt.
• Good writing skills. All of our customer support is in written format, currently by email. You are confident constructing grammatically correct sentences to a high standard whilst ensuring your interaction with customers is always empathetic.
• Time efficient & Organised. You’ll be able to manage your workload and prioritise tasks effectively. You will be a reliable team member that is happy switching between different queries that come your way. You always aim to get customers what they want in an efficient manner and it is important to think creatively and be resourceful.
• Growth mindset. Motivated by continuous learning, and working in a fast-paced startup environment.
• Goal-Oriented Focus. You are comfortable making decisions to be in line with our company strategies. It is important to have a collaborative mindset and proactively think about how your actions can affect the overall success and growth of Save My Exams.

The Process:

1. Application Form
2. Assessment Task
3. Online Interview

Benefits

Working for a fast-growing, bootstrapped education company is a rare opportunity, one we consider a lifestyle choice rather than a job choice.

Our positions are challenging, but also come with amazing advantages and opportunities.

Here’s what we offer:

• Competitive annual salary between £22,000-£27,000, depending on experience, skills, and where in the world you’re based
• 28 days paid vacation (plus UK bank holidays)
• Paid sabbatical - 28 days paid leave for every 3 years you work with SME (in addition to your annual holiday allowance)
• Annual profit share and stock options
• Learning & Development budget of 3 days and £500 per year
• Pension contribution
• Equipment budget for equipment you might need to do your job brilliantly
• Remote working: work from your home or wherever you want! We’re UK based but our team is spread out all over the world – UK, US, Germany, South Africa and more.
• Reasonable hours: we don’t expect (or want) you to spend every waking hour at work. We’re outcomes-oriented and want you to be able to operate at your peak for the long term.
• Control over your time: Fully remote & flexible, but with regular company get togethers and away days
• Impact: We give you the opportunity to solve challenging and meaningful problems that make a real difference to the lives of millions of students and teachers.
• Amazing team: we’re a erse, talented and friendly group who love what we do.

All Are Welcome Here

Save My Exams is an equal opportunities employer and we are committed to building and empowering an inclusive community within our company.

Our goal is to create a workplace where everyone is treated fairly, equitably and respectfully.

Research shows that underrepresented groups apply only if they fully meet the criteria in a job listing. Save My Exams is committed to levelling the playing field, and we encourage anyone from any background to apply even if they don't check every box on our job listing.

We believe flexibility is important, and we're happy to chat to you about flexible and remote working. If you need any flexibility or adjustments in our interview process - to help set you up for success - then please let us know too.

Watch this video first: https://youtu.be/nMGrqjmzL-A

We’ll be accepting applicants until September 6th, 2022. Be sure to apply before then.

The Author Success Coach provides excellent service to our authors, through high quality coaching. This person must be friendly, authentic, and respectful in author interactions.

Your job is to help our authors get published, get noticed, and get profitable. Whether it's starting or growing a business, becoming a career author, or leaving a legacy, we provide the coaching that will set them up for success.

This will be done through tracking author success checkpoints, continually improving our coaching program, improving course curriculum, contributing to other team meetings, and recommending author testimonials to our team every quarter. The Author Success Coach will work in tandem with our coaches, with our author success team, and with our community team to help our authors get their books published.

This role will be accountable for the following KPIs:

1. 120+ Results per year- 75% of authors achieve the promised result of the program they’re in within 1 year
2. 96+ Launch Call Sets per year - 30%+ of SPS authors renew into the next phase product
3. 200 Monthly Coaching Calls Completed

You MUST be:

• Ready to learn, be challenged, and grow a ton
• A self-starter who is obsessed with continuous improvement
• A team player who believes that the best things are accomplished through teamwork
• Organized, detail-oriented, and a systems thinker
• An experienced coach/strategist who isn’t afraid to get their hands dirty, be scrappy, and execute quickly
• Ready for a challenge and excited to take ownership of facilitating virtual and in person workshops

NOTE: This position is full-time and virtual. Meaning you can work from anywhere. The team here at SPS is located around the world, with the majority of us in North America. Preference for this position is someone working in the US or Canada.

DISQUALIFIERS: Please DO NOT apply to this position if you:

• Have no interest in books (and using books to change people’s lives)
• Have less than 2 years of coaching experience
• Have never facilitated a virtual or in person event/workshop
• Are not a team player

If none of these things can be said of you, then please continue reading...

ROLES AND RESPONSIBILITIES

• Coach our authors to achieve our program promise within a year
• Give our authors a “Raving Fan” experience (Think Disney or Chick-fil-A)
• Work closely alongside other departments to help authors publish their book
• Continually grow alongside the coaching team by providing and receiving feedback through monthly call reviews
• Help improve current workshop/group coaching call structure and experience for our authors that lead to tangible results
• Full Ownership of the Workshop/Group Coaching Call Calendar and implement changes as necessary

Qualifications:

At Self Publishing School, we value work ethic, coachability, and past results you’ve delivered significantly more than your degree (or lack thereof), GPA, etc.

Have you delivered results in a similar role in the past? If so, that’s what we’re looking for.

That being said, feel free to apply even if you don’t “tick the boxes” below. Just be sure to mention that in your application + why we should consider you.

Required:

• Ready to work 45+ hours a week
• At least 2 years of coaching or strategic business consulting experience,
• Proficient tech skills
• At least 1 year of virtual/ in person event facilitation experience
• Perfect written English, excellent spoken English

Preferred:

• A proven track record of business coaching and facilitation experience with tangible results
• 1 year of sales experience
• Has published a book on Amazon

$40-65k; depending on qualification and experience + Incentive compensation (approx $700/mo).

Also includes the following benefits:

• Top tier healthcare: your choice of high-quality healthcare (for US-based full-time employees)
• Self-Care on the company!
  • This can also be used for items like house cleaning, massages, gym memberships and float tank therapy!
• Work remotely: save $5k/year in commuting costs and 100+ hrs each year (aka. 2 ½ extra weeks of “time off”)
• Ability to earn into a revenue-based compensation structure after 18-24 months of full-time employment exceeding KPIs
• Newly unveiled company 401K plan with company match to help your plan and prepare for retirement
• Bi-annual team offsite retreats in really incredible locations! (i.e. We just got back from Cancun!)
• Access to the company training budget to expand your skills and become the absolute best version of yourself!

ABOUT SELF-PUBLISHING SCHOOL:

Click here to check out a video from our CEO Chandler Bolt to find out what it’s like to work at Self Publishing School.

Self-Publishing School is an online education company that teaches people how to write, market & publish their first book in as little as 90 days.

We provide people with more opportunities, confidence & income through publishing a book.

Our program is by far the best on the market which is why we have one of the highest student success rates of any online training company. We genuinely care about the success of our students and provide a great avenue for them to be successful.

Our company is driven by 2 unique viewpoints:

• It’s not about the book. It’s about what the book does for you.
• In going through the process, our students learn a lot about themselves and conquer fears, challenges & limiting beliefs they never knew existed.

They’re also surprised by all of the opportunities that pop up once their book is out there.

The purpose of our company is to disrupt the publishing industry and show people that self publishing is not only an option, it’s the BEST option.

The publishing industry is broken. The big publishers are antiquated and inefficient. They take advantage of the people doing the hard work...the authors. Our company exists to show people there is a better way…

…a way that doesn’t involve: using a publisher, wasting 2 years of your life, giving away all of your creative liberties, giving away all of your book royalties, and relying on a publisher that doesn’t do any marketing for your book.

Click here to check out the “explainer video” of what we do at Self Publishing School.

Click here to watch the TEDx talk from our founder (Chandler Bolt) and learn more about the WHY behind what we do.Self Publishing School made the INC 5000 in 2018 (#2,699) 2019 (#1,483) 2020 (#1,944) and 2021 as one of the 5,000 fastest-growing private companies in the US. In the California region for 2020, we ranked #172, also by INC.

As we always say, “the best is yet to come”. We’re excited to continue climbing & growing thanks to our incredible team & customers.

There are currently 34 full-time, and several part-time team members at Self Publishing School working remotely from across the country and around the world.

All team members are “A players”, with a love and passion and a drive to do great work and make the world a better place.

You won’t find grumbling, negative co-workers here. People at SPS are passionate and excited about what they do!

Here are the company's core values. We call it “The SPS Way”:

1. Honesty & Integrity Always Win
2. Fail Fast, Fail Forward, Fail Often
3. Hard Work & Continuous Improvement
4. Everyone is Responsible for Facilitating Change
5. Best Is The Standard

Click here to watch videos from our founder Chandler Bolt explaining the company's Core Values.

Although the team is virtual at SPS, the culture is alive and well…often referenced as one of employees’ favorite parts about working here.

2-3 times a year the team meets in a unique city in the US (sometimes internationally) for a 3-5 day company retreat…planning the next quarter, connecting in person, having fun, and celebrating wins.

The environment is very fast-paced, and high growth. The company is growing fast, meaning a high level of accountability, responsibility, and autonomy for everyone on the team.

We’re constantly investing in the training & growth of our team members through book clubs, courses, training, and live seminars. All employees are given $15,000+ worth of training and continued education upon being hired by the company.

Since you’re working remotely, you can say goodbye to the dreaded commute (meaning more time for family & fun). This isn’t your average 9-5. Hours are somewhat flexible as long as you get your work done. That being said, due to the growth & pace of the company, it’s not uncommon to work 40-50+ hour weeks.

Because of the company’s growth & hiring needs, there’s a huge opportunity for advancement and promotion if you’re a fast learner.

Overall, the culture of the company is high growth, fun, empowering, and motivating, with support from a world-class team of people who love what they do.

In 2019, Self Publishing School was certified as a “Great Place To Work” by GreatPlaceToWork.com.

Click here to watch a video from our CEO (Chandler Bolt) on how we build GREAT culture on our virtual team at SPS.

Here is our blog: www.self-publishingschool.com/blog

Here is our main site: self-publishingschool.com

Here are our other sites: SelfPublishing.com, theWriteLife.com, TheBookDesigner.com, MakeALivingWriting.com, FreelanceWritersDen.com

Think you’re a fit? Fill out the application below…

(We’ll be accepting applicants until September 6th, 2022. Be sure to apply before then.)

*You must fill out the application below to be considered for the position. Resumes separate from this application will NOT be considered.

Have further questions? Send us an email at: [email protected]

ABOUT US

Sorted is a refreshingly agile and data-driven software company, powering dynamic checkouts, carrier management, delivery tracking and automating returns management around the world. Through partnerships with some of the biggest global carriers and customer-obsessed retailers, Sorted transforms every delivery journey into a 5* customer experience.

Trusted by leading global retailers – such as ASOS, Asda and Lush – Sorted’s delivery experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and support retail growth.

With software now live in 17 countries, Sorted is recognised as one of fastest growing companies in Europe as named by the FT and one of the UK’s most successful digital businesses by Tech Nation’s Future Fifty, Europe’s leading late-stage growth programme.

We have ambitious plans but a brilliant team of over 100 talented people (and growing) we are confident we’ll achieve these.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, transparency and purpose.

And this year we’re proud to have been recognised as one of the top ten most innovative retail technologies in the UK in the BusinessCloud’s RetailTech 50 for 2022! No one likes a show off, but we can’t not shout about this. We’re working hard to make Sorted great; we know the roller coaster will continue, but with great people we think it is an exciting time here at Sorted.

If you’re inspired by what we’re doing, are up for a challenge and share our vision, we’d love to hear from you.

Requirements

ABOUT THE ROLE

With big plans for 2022, we’re on the hunt for an Application Support Analyst. Are you a Service Desk super-hero who loves to deliver amazing levels of service to your customers? Do you get a kick out of investigating and resolving problems and passing-on your knowledge?

If you’re looking for a role where you can grow beyond the desk and get hands-on with the latest technology, then joining our Global Support Team as an Application Support Analyst could be the best move you ever make!

The Global Support Team are the first point-of-contact for our customers and support our mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause.

The day to day stuff:

No two days are ever the same at Sorted, and your role will be varied and erse. The pace we move at also means priorities will change, so you’ll need to be comfortable with multitasking and shifting workloads. But when plans shift around, we work together to ensure you have fully support and clarity on expectations and deadlines.

You are a Service Desk super-hero who loves to deliver amazing levels of service to your Customers. You get a kick out of investigating and resolving problems and passing-on your knowledge?

As a key member of the The Global Support Team, you’ll be the first point-of-contact for our Customers and support our mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements. If things go wrong, they restore service quickly and own the identification and remediation of the Root Cause.

ABOUT YOU:

You should apply if:

• You’ll have operated in a Service Desk environment, logging and resolving Incidents and Requests in line with formal SLAs, and communicating directly with Customers via email and telephone.
• You’ll have great problem-solving skills, an eagerness to learn and the desire to constantly identify ways of improving what we do.
• You’ll have used a Service Management tool, such as Jira, ZenDesk or ServiceNow, and be familiar with basic ITIL terminology and concepts.
• You’ll have successfully triaged Application issues to allow you to resolve them yourself, or to quickly identify an appropriate resolver team – i.e. Application 3rd Line or Infrastructure.

And it would be super great if:

• A formal ITIL or SDI Qualification.
• Experience supporting Customers in a Software-as-a-Service environment.
• Exposure to Major Incident, Problem or Change Management.
• Knowledge of Retail, Supply Chain or Logistics operations.
• Exposure to Microsoft Azure or AWS.
• You know what it’s like to work in a scale up company and love the vibe (and sometimes chaos!)

Benefits

• WHY YOU’LL LOVE WORKING HERE: Aside from the role, the people, our culture and our mission, we have some other things that make Sorted a pretty awesome place to be. Here’s a few other things that our people love: ● Share our success: we know our success is a credit to our talented and hard-working people, so every Sorted employee has share options ● Develop with Sorted: your development is important to us. Have a goal in mind? Share it with us and you can use your £200 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Sorted too! ● Your well-being matters: Private Health for everyone that works here including optical and dental cover. We also give you Life assurance and everyone has access to our employee assistance programme. ● Generous Holiday allowance: How does 40 days per year sound? How about an extra day for your birthday also? You got it! ● Supporting your family: we offer qualifying Sorted employees of all genders a generous 20 weeks of fully-paid time off to look after their new arrivals ● Work isn’t somewhere where you go, it is something that you do. Our roles are remote first (within the UK), but if you want to come to the office in Manchester or London occasionally, that is also cool. ● Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics Sorted wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. If there is anything you need to help you participate fully in the interview process, we'd like to hear about that too, please just include it in your application. Come join us!
•  

Hi there 👋

Thanks for wanting to know more about Hack The Box career opportunities.

Join our mission to create and connect cyber-ready humans and organizations through highly engaging hacking experiences that cultivate out-of-the-box thinking. (Find out more insights about Hack The Box culture in our career site).

Technical Customer Support is responsible for incoming requests from the customer user-base, mainly from private iniduals, forwarding requests to relevant parties internally for solution provisioning or additional checks, and updating relevant stakeholders on a daily basis on the progress of technically complex issues.

Your day-to-day duties are performed on a dedicated support platform, being assigned cases as they come in and depending on your current workload. Our team members need to be available during certain key times of the day, depending on their time zones and accommodation but with respect to the business operating hours of the Technical Support team and those of other Hack The Box key departments with which communication on certain subjects is important to the resolution of user issues.

Hack The Box is an online platform that allows its users to test, train and enhance their penetration testing skills as well as to exchange ideas and methodologies with other members of similar interests by playing with real-world security issues and vulnerabilities, that are constantly refreshed. HTB community consists of over 1M cybersecurity enthusiasts who use our platform to build their skills in a fun and gamified way. Apart from the community, our B2B solution is used by over 700 corporations, consulting firms, non-profit organizations, and education institutes to train their personnel on cybersecurity

Requirements

• Already acquainted with the platforms and products on offer from Hack The Box
• Adequate troubleshooting skills and patience

• Some experience with networks and network engineering

• Process and evolution oriented mindset
• Highly organized, motivated, with a passion for helping, teaching, guiding and learning
• Strong analytical skills, attention to detail, and the ability to learn new skills
• Ability to organize and manage multiple communication channels and issues, working both independently and remotely
• An understanding of organizational charts, escalation procedures, and social engineering
• Proficiency in English
• Strong written and verbal communication skills

• Prior security industry experience is a huge plus
• Knowledge of customer service methodologies
• Courses and certifications in the cybersecurity domain
• Experience in web application and/or network penetration testing
• Documented bug bounty hunting experience and/or CTF experience
• Familiarity with virtualization technologies (VMware Workstation, ESXi, vCenter)
• System administration experience (Windows, Linux, etc.)

Benefits

Why work at Hack The Box?

• You’ll have the chance to shape the industry of cybersecurity training
• You’ll be able to grow as we grow and solve challenging problems working with people all over the world
• You'll work with an international, passionate about HTB and very talented iniduals
• You’ll definitely have fun working at HTB 🥳

We have also other benefits that will keep you happy:

• 25 annual leave days
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment
• Full access to the Hack The Box lab offerings; so you can learn how to hack 😉
• Flexibility in working hours
• Online wellbeing classes
• Other benefits may be added depending on your location

1. A conversation with the Talent Acquisition team to know us better and to share more info about HTB and the role
2. A bit more of a technical conversation(s) with the hiring manager to get a better understanding of your experience and achievements
3. Offer 🎉

Location:  US Locations Only; 100% Remote

Fun, innovative, game-changing, and reputable full-service merchant service industry experts seeking a detail-oriented, creative, and organized full-time remote POS  Support & Terminal Deployment Specialist.

(Note: This job ad is long because we love our company, and we want to ensure all candidates understand we have a different approach to doing business. Please work just as hard on your cover letter as we did writing this ad. The effort you put into applying for this position shows us you are the right person for RedFynn. COVER LETTERS AND RESUMES ARE READ, AND DO MATTER. Read the job description in full, including the ‘How to Apply’ section before submitting your application.) 

Required experience (mandatory): 

• 2 years merchant services industry experience (or related industry).
• Knowledge of processing platforms – TSYS, FD, etc.
• Knowledge of different hardware brands – PAX, Dejavoo, etc.
• Knowledge of different pricing structures in the merchant services industry – Interchange +, Tiered, Flat Rate, Cash Discount, Tender-Based Pricing, Surcharge, etc.
• Experience with troubleshooting device errors (PAX and Dejavoo).
• Experience with using PAXStore and STEAM for programming devices.
• Knowledge of programming and back-end restaurant software, retail software, and ecommerce configurations for POS systems ecommerce platforms. (Examples: Clover, Retailcloud, Micros, Shopify, Woocommerce etc).
• Functional knowledge of iOS operating systems, Google Applications, Adobe, and phone systems.
• Ability to work with both technical and nontechnical personnel to solve network, software, hardware, payment processing, and other related issues.
• Ability to work independently with limited supervision – this is a 100% remote position!
• Willingness to be on call and work more than 8 hours per day if necessary.

Preferred experience:

• Experience in network admin/maintenance and user technical support and troubleshooting is preferred.

Job Responsibilities: 

• Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.
• Update terminal files in estate management software.
• Process inbound emails to the point of resolution (e.g. issues with terminals, status of deployment, error messages, etc.).
• Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely.
• Provide escalation assistance to our merchants and partners regarding issues related to their hardware and software.
• Adapt and effectively utilize various internal computer applications.
• Successful candidates will possess the skills necessary to take ownership of problems and see them through to conclusion, providing our partners and merchants with quality customer service every step of the way.

Skills Needed

• Attention to detail as it relates to supporting our merchants and partners.
• Work well in a fast-paced environment while staying precise in daily activities.
• Must be able to communicate with our merchants and partners in a respectful and concise way.
• Able to work across all departments with ease, but still work independently.
• Efficient with Apple operating systems (Mac/iOS), Google Applications, Adobe, and phone systems.
• Able to navigate multiple system interfaces to handle inbound and outbound calls and correspondence for our merchants and partners.
• Out-of-the-box thinker who is willing to contribute ideas for process improvement when it comes to Technical Support and Deployment.

Position Benefits 

• Apple computer supplied by the company
• Remote work from home position
• Paid holidays
• Monthly wellness stipend
• PTO (can be used after 90 days of hire)
• Retirement program with company match
• Dental/Health/Vision/Life Insurance (can be used after 90 days of hire)

How to Apply 

To apply for this position, please email your resume and a cover letter stating your salary expectations to [email protected]. Any application which does not include all of the mentioned items will not be considered. Also, please place “POS Support and Terminal Deployment Specialist“ in the subject line when sending your submission.

Location: US Locations Only

At Augmenta, we’re on the mission of changing Agriculture by “smartly” automating the most critical agricultural operations, driving down costs, and improving crop performance.

Augmenta is a deep-tech company serving farmers and agricultural service providers with both intuitive and actionable solutions. Our company is the first in the sector globally, combining reliability with scalability. The technology is based on edge computing, multispectral computer vision, and AI to achieve an accurate perception of the farming environment (e.g. the canopy health) and automate tasks, such as fertilizer application. Our state-of-the-art machine learning tech and carefully designed hardware operate in real-time and the system "learns" the more it's used by the farmer. A typical farmer can increase his yield up to 15%, reduce the number of chemical field inputs by up to 20% and increase the quality of his field's end-product by 15%.

We are a erse, agile, and cool team of top performers situated in different locations in Europe and the US. We care about each other, and our Culture & Values are immensely important to us. Trust is at the very heart of how we work; we have no fine print.

• No fine print
• Ownership
• Open & courageous communication
• Servant leadership
• Farmer First
• Think big

About the Job:

A hybrid role, partial sales and partial product, the regional customer success manager’s main responsibility will be to establish and maintain a strong report with Augmenta’s customers and dealers and ensure that they have the best possible experience with Augment’s products and services. You will be involved in all aspects of the post-sales operations. Starting with assisting the sales team with customer/dealer installation and product demos. Then transitioning to being the dealer’s first point of contact for day-to-day support and questions. These questions will range from simple compatibility questions to complex agronomic questions. Finally, you will also be responsible for routine dealer check-ins that not only help maintain a strong relationship but also allows you to gain valuable dealer feedback that you will relay to the product team so that we can develop the best possible product.

As a customer success manager you will be expected to:

• Drive early success for new users by ensuring a positive start to their dealer journey through activities such as training, installation, setup, and early data validation.
• Become an expert in both Augmenta’s products and agricultural application technology
• Expertly communicate Augment’s erse offerings (Real-time VRA, Nitrogen, PGR, Harvest aide, and fungicide)
• As the dealer advocate, place outbound calls to dealers and customers to better understand their needs and provide internal feedback on how we can drive continuous improvement.
• Ensure customer engagement and retention by proactively guiding regular meetings, tracking accounts with churn risk, and working proactively to ensure contract renewal.
• Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals.
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.
• Work closely with Sales, Product, Marketing, and Engineering teams to ensure we meet our customers’ needs.
• Willing to travel up to 50% of the time within the territory.

Requirements

About you:

First and foremost, we need everyone willing to join us to be a team player, good communicator, humble, and aligned with our culture and values. Now about the job-specific specs:

• Self-starter that can work independently with minimal supervision
• The ability to multitask and use strong reasoning skills to prioritize daily tasks
• Strong agronomic background with a bachelor’s degree in an agronomic-related field or 3+ years experience in agronomy or agricultural customer success
• A demonstrated ability to drive customer satisfaction and build customer relationships
• Strong knowledge of precision ag technology (CNHi, Raven, JD, Trimble, AgLeader, etc.)
• Strong mechanical aptitude being able to not only install and maintain technology but to troubleshoot as well
• The ability to effectively work and communicate with a multinational team across multiple time zones

• Experience in operating sprayers, spreaders, side dress rigs, etc.
• Certified Crop Advisor CCA

Benefits

About what we can offer:

• Competitive base salary with fast, result-driven raises
• Health insurance package
• Car Stipend
• Phone Stipend
• Bonus scheme
• Flexible working schedule
• Remote work
• Continuous Training & Development opportunities with company-funded initiatives
• An open, dynamic, and cool environment in which trust is a guiding principle
• A fun, erse, and global team of top performers who will support you in your mission

Twilio is hiring a remote Director, Email Support. This is a full-time position that can be done remotely anywhere in the United States.

Twilio - Build the future of communications.

The Live Operations & Customer Support Specialist calls for a high-bandwidth, meticulously organized inidual, who can juggle both issue resolution and concise communication. We are looking for a self-starter who wants to innovate and be part of a dynamic, fast-moving team.

This is a US-based remote position. Working hours are based on Pacific Time Zone, with some flexibility.

• Handle inbound issue resolution for Showdigs network of agents, prospective renters, and property managers while maintaining a best-in-class experience in every interaction.
• Address time-sensitive issues, such as payments, scheduling questions, agent or prospect issues, or troubleshooting by text and phone with tact and the utmost professionalism.
• Demonstrate strong communication skills and relationship-building.
• Develop deep expertise in how Showdigs processes, systems, and resources work, and how to use them to drive positive outcomes.

• 1+ year(s) in online customer experience, customer success, or operations roles.
• You are experienced in remote working, and are very good at collaborating with your team as well as working independently,
• You are service-oriented, responsive, and multi-tasker.
• You are meticulously organized - you can juggle both issue resolution & concise communication.
• You are a highly motivated self-starter.
• You have excellent communication and interpersonal skills.
• You are an innovator - you're not afraid to challenge the status quo.
• You are a strategic thinker -you love thinking about new opportunities or process improvement.

• We offer competitive compensation packages, health insurance, paid time-off, and 401(k).
• We are a group of smart, humble, and goal-oriented people. You can be your authentic self here!
• We are a technologically and data-driven business.
• We love solving problems, thinking creatively, and trying new things.
• We have a smart, experienced leadership team that wants to do it right & is open to new ideas.

Founded in 2018 by seasoned entrepreneurs in the Real-Estate space, Showdigs is a Seattle-based technology company passionate about transforming the way people rent apartments. Showdigs is a location-based app that offers property management a software tool alongside on-demand showing agents. Our network of licensed real estate agents provides on-demand showings for prospective renters, making the rental process fast, simple, and cost-efficient for property managers.

🤘 Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite Technical Support Specialists with a relevant background to apply for the role in our Integration Department.

Technical Support Specialists function at Playson is responsible for a full customer support service of our current partners integrations.

To succeed in the advertised role, you have:

✅ To be proactive and client-oriented person with strong work-ethics

✅ Effective communication skills with a proven ability to troubleshoot

✅ At least Upper-intermediate level of proper written and oral English

✅ Strong desire to develop and learn quickly

✅ Knowledge of XML/JSON

✅ Knowledge of Git

✅ Understanding of API protocols

✅ SDLC knowledge

✅ Ability to have obligatory 2-3 remote night shifts per week

Would be beneficial to know:

➕ Knowledge of the iGaming industry

➕ Experience working with Jira and Atlassian stack

➕ Basic knowledge of QA process

➕ Previous experience on relevant position

➕ Experience with monitoring systems

➕ Experience using Scrum/Kanban with basic project management skills

The importance of the role is in:

🤩 Understand and analyze issues, be able to find appropriate solutions

🤩 Integration protocol testing

🤩 Second level customer support

🤩 Delivering excellent customer service with 5 shifts a week

What you get in return:

🏆 Competitive salary fixed in USD with yearly performance reviews

🏆 Transparent bonus system on a quarterly basis

🏆 LLC via Diia City formalization

🏆 Full taxation coverage from the company’s side

🏆 Flexibility in your schedule

🏆 Remote Work

🏆 Full Medical Insurance for you and your +1

🏆 Special Life Event financial support

🏆 Unlimited paid vacation leave and Ukrainian bank holidays

🏆 Unlimited paid sick leave in case of necessity

🏆 Development courses/training reimbursement

🏆 Online English classes that do make a difference!

🏆 Employee Referral bonus program

Recruitment process looks like this:

1. HR video call

2. Technical interview 

3. English Test

Sounds like an opportunity not to miss? 👉 Apply today and let’s discuss your professional growth in Playson.

Our mission:

Playson vs military russian invasion in sovereign Ukraine

We have always been supportive through variant political and social-economic disasters. In response to the unprecedented military invasion of Ukraine by russian federation, Playson is on the mission to help Ukrainian Military Forces, local volunteers, cyber forces community to fight back and protect its sovereignty by all possible means.

In the meantime, safety of our employees and their families remains of high priority for us. We have launched a special social package program aimed to:

➟ Relocate employees and their families to safe places in western Ukraine

➟ Support financially such employees in Ukraine

➟ Launch few location points sponsored by Playson, so that our employees and their families could be staying in the safe place with all the amenities

➟ Establish new hub in Slovakia, EU

➟ Relocate employees and/or their families by their own will to our new hub in Slovakia with local legal-finance guidance

➟ Help those willing to volunteer to combine it with work with no financial loss in their income

➟ Support mental health by having a member of the Ukrainian Association of Psychoanalysis available for online 1x1 consultations

We stand by Ukraine!

Все буде Україна 💙💛

My Client is looking for a Software Customer Technical Analyst will be responsible for front line customer care technical support of the of the company’s software, troubleshooting and first-stage investigative work required to progress customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our the client.

This person will be as a part of a in a remote team in a capacity, the primary job responsibilities will include:

• Respond in a timely manner to incoming customer inquiries via all available channels.

• Build strong, positive, business relationships with 3rd parties and external providers to ensure a timely data flow.

• Assist with creating, organizing, and maintaining the Company  Documentation Library on an electronic platform.

• Follow documented procedures for the processing of complex data, reporting problems and required changes to the team lead.

• Perform basic technical troubleshooting and assist end users in basic navigation of the company software.

• Investigate initial troubleshooting and testing of non-standard support questions.

• Manage a work queue, with oversight as needed, to ensure timely response and resolution of customer inquiries.

• Understand team metrics and standards and strive for operational excellence to achieve these standards in daily activities.

• Provide weekly and monthly updates to the Customer Success Manager, and other customers, as assigned.

• Record the actions taken to investigate and resolve the issue in sufficient detail to provide a comprehensive history of the event and to build the support knowledgebase.

• Monitor open calls on a daily basis to ensure that issues are being dealt with in a timely manner and in compliance with our Service Level Agreement timelines.

• Ensure that the call status is updated and that the appropriate communication is fed back to the customer in a timely fashion.

• Conduct software testing for all product related code being released from the business.

• Complete the appropriate level of product testing required to ensure that any software released from the business is functioning in accordance with the agreed specification and is bug free.

• Maintain quality test records to capture the testing evidence carried out prior to a software release.

• Assist with the compilation and publication of product release documentation.

• Work collaboratively with colleagues throughout the United States.

• Strong remote communication is required.

• Use technology to foster strong relationships with people you may never meet (Teams, Webex, SharePoint, Confluence, etc.)

Additionally, you may be required to:

• Provide updates to the team lead on progress of data quality processes.

• Make suggestions to improve the quality of data and processes.

Required Skills / Previous Experience

• Strong understanding of SQL (DML and DDL) and relational databases (Required)

• Basic to moderate understanding of IIS Web Server

• Basic query writing

• Excellent all-round IT skills, including MS Office

• Familiarity with managing complex data (either through spreadsheets or specific product knowledge)

• Excellent communication skills, verbal and written

• Strong organizational, prioritization and time management skills

• Responsible and accountable with the ability to demonstrate a good work ethic

Beneficial but non-essential*

• General hardware peripheral support

• Basic understanding of Windows networking

• Formal SQL training

• Technical support background

• Experience in supporting 3rd party software

• Zendesk or other ticket taking software experience

• Experience working in the Criminal Justice System would be an advantage but not essential

Learning Opportunities

• Full product and technical training will be given

This is a Remote position.  No C2C or sponsorship is available for this position. Must be authorized to work in the US without expiration.  

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

Customer Experience Associate, Escalations Brilliant Earth

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

About the role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Sunday – Thursday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting inidual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, ersity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering

Title: Customer Support Representative (Remote)

Location: Remote

Are you passionate about travel industry? Do Customer Support, Empathy and Team work resonate in you ? Are you a problem solver who enjoys investigating to uncover the the truth ?

FindHotel believes travel is the one thing that opens minds to new ideas, cultures, and ways of thinking. Our mission is to get every traveler the best accommodation deal, worldwide. From adventure travel and backpacking to honeymoons and family vacations, we genuinely care so that every traveller can make the best-informed accommodation choice at the absolute best conditions for every trip.

We are growing fast and looking for Customer Support Representatives. You will be working with colleagues located remotely around the world and reporting to a Support Team Leader. We have started building our support department and need help to provide care to each of our customer. You’ll be on the front line of communication with our valued customers, and will be responsible for ensuring that their experience is delightful and exceeds their expectations. In addition, you’ll be able to embody the customers’ feedback, pain points, successes and failures, and be able to translate and collaborate on those with our product teams, business development managers, and whomever else necessary within FindHotel, to ensure we consistently exceed expectations.

You can be based anywhere in the world, but we are specifically looking for candidates who can cover the following hours:

• Full Time 40 hours – working hours between 9am-9pm Eastern Time (5 days out of 7, inclusive of weekends and holidays)

What you will be doing/responsibilities

• Serve customers by providing an outstanding experience through available channels.
• Liaise with stakeholders within and outside of the company to assist users providing a wholesome customer support experience.
• Be a team player and work together with your colleagues to provide the best support to our customers.
• Develop support best practices to make sure we keep improving our level of service.

Who we are looking for/requirements

• Experience in an online customer-facing role using support software (Zendesk, Kustomer or similar platform – full training will be given)
• Proven ability to provide excellent service in a dynamic environment
• Experience working with external providers/vendors to ensure service to customers – a huge plus
• Excellent, fluent, native English, both written and verbally
• Open to receive and provide constructive feedbacks
• Sufficient geography knowledge
• Resilient and composed under pressure and constantly-evolving circumstances
• Availability to work flexible hours to support our global customers.

Why join FindHotel now

• We aim to help 10M customers book on FindHotel annually by 2023, up from 3M in the past 12 months. We do that using data, transparency, and industry leading features, and managed to overcome the corona crisis remarkably fast;
• The company is evolving quickly to position itself among the global leaders in the travel industry. It is an exceptional journey to make: challenging, exciting, and a marvel to be part of;
• We place huge importance on rewarding our employees for the value they generate by giving Stock Appreciation Rights to all employees.

Do you want to know if FindHotel is the right place for you? Find out by reading about the attitude that thrives at FindHotel.

What we offer:

• Plenty of chances to learn and grow within an open, erse culture which promotes knowledge sharing, trust and transparency;
• A great compensation package + perks and benefits (including significant stock appreciation rights);
• Flexible time off (take as many holidays as you need) and a chance to work remotely;
• You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam;
• We value good food and offer catered lunches from various cuisines, great coffee, ice-cream in the fridge and the occasional barbecue in our garden;
• We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad;
• A budget for your dream home office.

We encourage people from all ethnic groups, genders, sexuality, ages and abilities to apply. If this job description resonates with you, we want to hear from you!

Follow us on Instagram to see what life at FindHotel looks like!

B2B tech company seeking Contact Center Consultant to help increase efficiency and help build out processes!

WHAT WE DO

At Cloud Revolution, our focus is inspired by our clients' complex communication challenges. We're advocates, champions, experts, and kindred spirits in the cloud platforms in which they architect their futures. We provide the expertise to streamline and accelerate our clients' reality of a robust cloud ecosystem, including advanced capabilities and specializations. And we're FastTrack-ready.

From its inception, Cloud Revolution has focused on this opportunity and gathered talent to offer these deep and unique Teams-centric capabilities to the market. And we've never looked back.

THE OPPORTUNITY

WHAT YOU WILL DO

• Provide expert advice and guidance on all aspects of Contact Center deployment
• Provide value-add workshops such as environment readiness/devices/licensing overviews
• Articulate client needs and work collaboratively with internal teams to employ best practices, ensure technical feasibility of recommended solutions, push boundaries, and drive client goals.
• Configure Genesys, Landis, or Anywhere 365 contact center solutions from beginning to end including call flows, greetings, inbound/outbound routing strategies, SBC configuration, IVR, Call recording, and analytics.
• Plan, develop, deploy, test, and optimize contact center solutions.
• Partner with application support teams to insure proper integration with 3rd party solutions such as ServiceNow, SalesForce, etc.
• Troubleshoot issues with call routing and handling, monitor contact center performance, and lead resolution of technical issues.
• Provide training to contact center supervisors and agents on system usage, reporting, and feature enhancements as needed.
• Assists in development and authorship of large, complex contracts including RFP responses.
• Creates opportunities for support contract renewals by clearly articulating customer outcomes and how support capabilities can help them achieve those outcomes.

WHAT YOU WILL BRING TO OUR ORGANIZATION

• Passion for Office 365 technologies and solutions, particularly Microsoft Teams
• 3+ years' experience working with and configuring SBCs
• 5+ years Administering one or more of the following contact center solutions: Genesys, Landis, or Anywhere 365
• Advanced knowledge of PowerShell
• Experience with PowerBI, Tableau, or similar
• Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence
• Excellent English written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
• Strong sense of accountability and ownership; understand your role and accept inidual responsibility for seeing a task through to its completion (end-to-end), understand when and how to escalate, take appropriate risk (avoid unnecessary risk) and understand impact of decisions
• MCSE or equivalent certification
• Microsoft Master's or MVP certification
• Expert in the Microsoft Office suite of applications

The successful candidate:

• Ability and willingness to adapt to change and work in a fast-paced environment
• Great with building relationships and interacting in a tactful and professional manner
• Thrives in a fast-paced, customer centric environment; you remain calm under pressure
• Proactively overcomes barriers and find acceptable solutions to client issues

WHAT OUR ORGANIZATION IS PROVIDING

• Expected annual salary range of $90,000 - $130,000
• Medical, Dental, and Vision insurance
• 401(k)
• Paid time off starting at 15 days annually
• 48 hours of sick time off annually.
• 10+ paid holidays.

Cloud Revolution provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, Cloud Revolution complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cloud Revolution will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

Cloud Revolution expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cloud Revolution employees to perform their job duties may result in discipline up to and including discharge.

We're looking for an inidual with a customer-centric mindset and demonstrated ability to create a shared vision, inspire collaboration, and drive change with momentum. This executive has a strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design, and performance management. This inidual has proven ability to manage erse efforts' synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.

In short, we're looking for:

Transformation leader: Strive to create a customer-centric culture throughout the organization. Also provide a depth and breadth of experience across business functions including the various departments f the company.

ROI Mindset: The Head of Customer Experience delves into a focused, strategic, and detailed planning process. They are also responsible for imbibing a customer-centric culture to drive business performance, profitability, and create a stellar customer experience across the entire organization.

Higher customer retention: The Head of Customer Experience builds up high-quality long-lasting customer relationships. They also ensure that happy, loyal and satisfied customers are created who engage deeply with the company, stay longer, and purchase more products and services.

Resolution of Service issues: The Head of Customer Experience is responsible for addressing root cause issues to eliminate customer defection and to keep revamped and happy relationships with existing customers. They are obsessed with customer-facing processes to simplify the service experience.

• Responsible for creating, managing, and executing SINAI's customer experience goals and strategy, understand business objectives, and align CE accordingly.
• Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the entire customer journey.
• Supervise all Customer-facing Teams
  • Implementation
  • Customer Success
  • Customer Support
  • Professional Services
  • Customer Operations
• Enable a two-way stream with customer-facing teams through – collecting feedback from customer-facing teams to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding, and sales teams to align with the larger CE strategy.
• Conduct research to find out more about customer behavior and preferences and then determine how you can apply it to improve our processes.
• Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys, and passionate for solving climate change.
• Encourage problem-solving, strategic thinking, and customer orientation amongst the team.
• Liaise with directors or heads of other teams such as sales, marketing, product, customer support, branding, operations, finance, and account management to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.
• Advocate for changes in other departments' ways of working and cross-functionally collaborate with teams to implement a change if required for the improvement of overall customer experience.
• Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across the org.
• Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels.

• A passionate and proactive team player.
• Experience with expansions and renewals for large enterprise customers.
• Problem-solver. Look at different problems in the customer experience process and propose the right solutions.
• Project management skills to keep on top of the work being done for customers.
• People management skills to work with various departments internally and externally.
• 8+ years of customer success/experience or account management experience in a SaaS or software company (preferably startups).
• Knowledge in, or ability to learn about climate change and corporate carbon strategies.
• Exceptional communication skills.
• Strategic-thinker, come up with innovative ideas to be ahead of competition, and come up with brand-new ways to impress customers.
• Empathetic, positive attitude with a desire and the ability to solve problems internally and for customers.
• Highly organized and detail-oriented.
• Flexible, able to operate effectively with uncertainty and change.
• Results + Data-driven mentality.
• Analytical Skills, with the ability to translate data into insights.
• Experience in working with multiple digital tools and platforms.

TBD based on experience.

SINAI is a San Francisco-based technology company focused on transforming the way companies price, analyze, and reduce carbon emissions around the world. We are passionate about technology and the environment, and our mission is to engage companies and governments to include carbon analysis in their entire operations, transforming the way they interact with their own business, their value chain, and the environment.

We look for a ersity of ideas, talent, and exceptional iniduals who are experienced with customer-facing positions in SaaS companies, are proactive, take ownership, and enjoy working in a fast-paced collaborative environment.

CDN’s vision is to equip and inspire young adults to live confidently and courageously with diabetes, both today and tomorrow. The College Diabetes Network (CDN) is a 501c3 non-profit organization whose mission is to empower young adults, providing access to the Peer Support, Connections, and Expert Resources they need to thrive.

Cover Letter

Applicants are requested to submit a short cover letter explaining their connection to the mission of CDN, and any additional information they would like the hiring team to know. Applications without a cover letter will not be considered complete. 

Position Overview

The Senior Program Coordinator supports the development, implementation, and management of CDN peer support programs delivering high-quality support to our members and partners and collaborating with the CDN team to help the organization effectively carry out its mission.  This role is responsible for ensuring the successful administration of CDN’s Chapter Network and for providing a positive, supportive experience to our student leaders and members. CDN’s Chapter Network is the core community program and backbone of our organization.

Community programs help prepare our young adults to manage their diabetes, and their health, as they journey to independence – from pre-college planning, through their college years, and as they enter the professional world (either after or in lieu of college). The Senior Program Coordinator will interact mainly with CDN Chapter members, but also support high school, non-college, and working young adults, via our online community. 

Key Objective

Manage daily activities of CDN’s Chapter Network to maximize student engagement and support the growth of CDN’s young adult community.

Core Responsibilities

Ensure positive student experience for Chapter Leaders nationwide:

• Field Chapter start-up inquiries from both students and faculty. Conduct Start-a-Chapter calls and manage all follow-up including introduction to CDN resources, affiliation requirements, account access, Chapter pages and Salesforce records.

• Manage the Chapter Resource Drive, including distribution of introductory and training materials to Chapter Leaders.

• Conduct regular check-ins with CDN Chapters to support them as needed and stay up to date on their news, interest areas, issues and concerns.

• Ensure Chapter compliance with CDN policies (update forms, logos, financial tracking, social media etiquette, etc.) and provide relevant training.

• Moderate the CDN Discord server for the high school, Chapter, college, and professional audiences. 

• Coordinate ongoing education and community-building seminars for CDN Chapter Leaders and campus community in partnership with Program Team members.

• Connect Chapters and Chapter leaders to opportunities with our national and regional partners and the overall diabetes community, including but not limited to virtual/in-person volunteer opportunities, conferences, retreats, and events.

Run the administrative backbone of the CDN Chapter Network:

• Administer, analyze and report on semesterly Chapter Update Forms. 

• Manage the accounting, dispersal and record-keeping of Chapter Stipend incentives.

• Oversee Chapter outreach kit distribution and contribute to brainstorming around student swag.

• Administer CDN’s Chapter Grants program and report back on use of funds and Chapter activity.

• Coordinate communications, outreach and other activities with student members (beyond Chapter Leaders) across the Program team. Maintain records of activities and results in Salesforce, and similar tracking tools.

• Plan and execute annual programming including National Diabetes Awareness Month, College Diabetes Week, and the Summer Social in coordination with communications and development teams.

• Keep the Program Team and other CDN staff apprised of issues, trends and opportunities that impact the success of the Chapter Network and student experience.

Strategic Direction of Chapter Network:

• Work in partnership with Program Director to influence the strategic growth, direction, and development of CDN's Chapter Network. 

• 2-3 years of experience working in a professional environment (experience working remotely preferred). 

• Bachelor's degree preferred; commensurate work experience will be considered. 

• In-depth knowledge of diabetes from the young adult/patient perspective is critical. 

• Ability and interest in building and managing large peer-based communities.

• Strong communication and interpersonal skills with talent for connecting erse constituents and building a strong community and personal relationships.

• Problem-solving mindset and ability to take initiative, make sound judgments and resolve issues promptly, creatively and tactfully.

• Skilled at prioritizing in a fast-paced environment and managing multiple projects and deadlines.

• Excellent organizational skills and aptitude for successfully working independently and as part of a team, including reporting to cross-functional managers.

• Tech-savvy with strong database management skills (Salesforce), proficiency with office productivity apps (G Suite, MS Office) and comfort-level learning and using new technology and tools.

• Experience approaching problems from a systems perspective, and creating standardized or automated procedures for addressing needs. 

• Ability to maintain strong attention to detail while considering how those details impact the big picture.

Performance Metrics

• Chapter Network (affiliation timelines, contact schedules, compliance, resources, training)

• Chapter/Student Engagement (outreach, partner tie-ins, ongoing support)

• Community Growth

Other Responsibilities 

Additional responsibilities may be assigned to help deliver new projects and programs, assist with client and constituent deliverables and support fellow team members. The Senior Program Coordinator will also have the opportunity to contribute to future programming and pursue areas of interest in partnership with other teams. We welcome creativity and encourage this candidate to share ideas to advance CDN’s mission.

Estimated Salary Range: $47,500- $55,000 annually 

Target Start Date: September 2022 

Commitment to equality, equity, and ersity: 

All your information will be kept confidential according to EEO guidelines.

Mission For Customer Service Representative

To provide an incredible customer experience to clients by...

• Onboarding, coaching, and holding clients accountable to their action items & goals
• Handling any feedback, complaints, disputes, or refund requests with tact and understanding

Priorities, Responsibilities & KPIs:

Note: While the satisfaction and success of our clients is ultimately our highest priority, the following priorities will help assure that the company remains financially strong and stable so that we are able to focus on our clients development.

• Contracts Being Signed
• Onboarding New Clients
• Preventing & Resolving Refund/Cancelation Requests
• Recovering Defaulted Payments
• Moving Clients Through The Training To Each Milestone
• Providing Marketing & Sales Coaching To Clients
• Receiving Testimonials From Clients
• Keeping Asana Organized & Up-To-Date
• Reporting Daily Metrics In Slack

KPIs

Daily execution of team & administrative tasks

Morning Check-In:

End Of Day:

Position Description:

Time

Ramp Up / Onboarding

If you are interested, please watch through this video: https://go.growthcave.com/kba-vsl before applying

Requirements

People skills:

Leadership:

Attention To Detail:

High Standards:

Poise:

Benefits

• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources

At WelbeHealth, we make the impossible, possible for underserved seniors.  We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families.  Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors.   We create senior well-being through our courage to love, pioneering spirit and shared intention.  These values permeate everything we do.  At WelbeHealth, you’ll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen!

Benefits and Perks:

• 100% remote
• Medical, Dental, and Vision plans
• 401(k)
• 17 paid time off days, 5 sick days, 12 paid holidays

The Welbe Advocate I is responsible for two primary functions within the Welbe Advocate Hub, based on assignment. A Welbe Advocate I may be assigned to either inbound and/or outbound assignments within the Hub which could include but not be limited to call management (answering inbound calls), outbound scheduling, authorization processing, inquiry response, clinic-based scheduling and/or other administrative tasks. The Welbe Advocate I will provide outstanding customer service to all stakeholders (participants, families, partners, and team members) and will be responsible for proper documentation and maintaining current and accurate records of all the scheduled appointments. The Welbe Advocate I role requires ability to work in a fast paced, participant centric environment. The Welbe Advocate I must be comfortable with multitask work dynamics while still able to collaborative effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission.

Duties and Responsibilities:

• Answer incoming phone calls, emails, contacts as requests coming into the Hub. Appropriately screen, transfer, resolve and dispose of calls expeditiously which adhering to all process and documentation standards.
• Review, process, schedule and authorize orders according to department protocols.
• Ensure that appropriate and timely documentation of all updates, encounters and communication is documented in source systems as outlined by department protocols.
• Effectively coordinate the scheduling of participants appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers etc.) and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol.
• Respond to questions and inquiries regarding authorization status and requirements.
• Provide eligibility status and benefit information for participants.
• Collect/Update and Verify Participant and Provider information as required.
• Address both participant and provider inquiries and if unable to resolve, escalate as appropriate.
• Conduct appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate.
• Maintain current and accurate records of all scheduled appointments –scheduled times, outcomes (e.g., appointment occurred or not, reasons for rescheduling).
• Trouble-shoot and resolve basic issues; escalate to manager when appropriate.

Qualifications and Requirements:

• High School Diploma or Equivalency required.
• Minimum of one year experience working in a call center environment where a service/support role was primarily performed.
• Minimum of (1)year experience working in health care or PACE setting a plus.
• Outstanding customer service orientation, especially in telephone and written communications.
• Excellent and accurate data entry skills and experience in multiple software platforms.
• Must be flexible with work hours.
• Problem solving and persistence in the face of challenges.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize in a fast-paced environment.
• Experience and competency working with people from erse backgrounds and cultures.
• Commitment to unlocking the full potential of our most vulnerable seniors.
• Bilingual English/Spanish preferred.

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the ersity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Customer Experience Sr. Manager

Remote | Customer Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded best workplace’

Best Workplace and Best-Led Company by Inc. Magazine

High 4.4 rating on Glassdoor

Our Founders listed among Glassdoor’s Top CEOs

World Changing by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated Best Overall Pet Insurance by Better Homes & Gardens

Rated 4.9 on the Apple App Store

Among the highest rated apps of all time

What you’re applying for

We’re looking for a senior-level people leader who can help us lead a group of Customer Experience Managers as they maintain an impressively high level of customer and employee satisfaction.

As part of CX leadership, you’ll focus on helping your remote team provide surprisingly delightful interactions that make people happy. This role is very hands-on, cheering and coaching your leads and specialists from the sidelines, and jumping in to help our customers when needed.

In this role you’ll

• Lead and scale a high-performing customer experience organization
• Manage, develop, and inspire a group of passionate CX Leads who oversee Lemonade’s front-line customer teams
• Leverage data to identify the biggest areas of opportunity on the CX team
• Confidently collaborate with supporting teams (Product, Underwriting, Claims, Workforce Management, and People) to deliver impactful improvements
• Take ownership of CX KPIs, including setting goals and initiatives, reporting regularly to stakeholders, and driving process improvements to continually deliver on an outstanding customer experience
• Use your leadership and operational knowledge to explore innovative concepts, promote new ideas, and scale the team to meet business needs
• Assist with interviewing, hiring, onboarding, and training all customer experience leadership hires

What you’ll need

• 4+ years of people management experience
• Impressive leadership skills, with experience coaching a team of 5 or more managers
• A passion for using data to elevate your team’s performance
• Proven ability to work cross-functionally with various teams
• High EQ, and a willingness to provide direct and honest feedback
• The ability to motivate a team with positivity, kindness, and accountability
• Strong knowledge of customer service principles and practices, and a passion for creating the best customer experiences on the planet
• Ability to manage a team remotely

Things to know

Lemonade is an equal opportunity employer committed to ersity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Aurelle is a leading bikini brand based in Miami, Florida with over 5 million in sales every year. 

We're looking for a remote customer support specialist who will have quick response times and who can provide top-notch support to our customers. Because of a wide-range of customers from all over, we receive hundreds of messages from customers every day. Prior experience is helpful, but attentiveness and efficiency is what's most important. 

Salary and compensation

Do you love providing outstanding customer service? We are looking for a responsible and customer service minded inidual with exceptional phone skills and attention to detail to field calls from our current and prospective residents.

Weinstein Properties is a forward-thinking property management company who owns and manages over 20,000 apartments across Virginia, North Carolina, Texas, Tennessee and Georgia! *Preference is having someone located in a state where we have communities. 

We have a full time Call Center Representative opportunity available in our Resident Service Center. Our Resident Service Center is an internal call center that operates as an off-site leasing center.

Responsibilities:

Successful candidates will be able to handle a variety of calls at a volume of about 70-90 calls/day. Types off calls include maintenance requests (from current residents) and sales calls (from prospective residents). No telemarketing cold calling involved! We are a small team of friendly professionals who as a team take 200 – 300 calls per day to help people find the right home and help current residents with maintenance requests. 

We would love to talk to you more about our bonus program and how you can earn bonuses on top of your hourly pay!

This is a 100% remote position.

Skills and Qualities:

• We’d prefer you have some call center experience; however, we are willing to train the right candidate who has experience with customer service or sales
• Ability to multitask and enter data while on the phone
• Attention to detail
• Enjoys a mix of administrative work and customer service
• Excellent communications skills (both through phone as well as written) are necessary
• Computer proficiency and the ability to learn new software quickly are necessary
• Candidate must have stable internet and a dedicated quiet workspace

This position is 40 hours per week with a schedule of Tuesday-Friday (10-7 EST) and Saturday (10-6 EST)

Pay starts at $18 with a reoccurring bonus for having a weekend work schedule.

If you are looking for a fast pace remote position and this job sounds like it is for you - apply online!

Weinstein Properties offers competitive compensation, benefits, and a 401k. Weinstein Properties is an Equal Opportunity Employer.

Financial Coordinator

at Kindbody

Remote

About Kindbody

Kindbody is a leading fertility and family-building benefits provider for employers offering comprehensive virtual and in-person care.

Kindbody’s clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 80 employers, covering more than 450,000 lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

Kindbody has raised $150 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Capital, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures. Visit and follow us on Instagram, Twitter, and Linkedin.

About the Role

As an experienced Patient Financial Coordinator you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. We are looking for a dedicated Financial Coordinator to join our Enterprise team to coordinate the financial aspects of the patient’s care. This role will have a large emphasis on customer relations. You must be comfortable interacting, communicating, and working directly with patients This role is a remote full time position.

Responsibilities

• Ensures that patients are well educated about the financial and insurance aspects of their care
• Conduct patient consultations to review and answer questions related to financial policies and requirements
• Verify patient insurance benefits
• Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
• Determine patient responsibility amounts and obtain payments in advance of the related procedure
• Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company.
• Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc.
• Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
• Review and understand employer contracts and benefits
• Manage assigned patients’ financial matters throughout their treatment plan
• Verify and post deposit and payment amounts.
• Customer service skills for interacting with patients regarding medical claims and payments
• Research and resolve any claim and billing discrepancies, denials, appeals, collections
• Review patient bills for accuracy and completeness and obtain any missing information
• Entry of appropriate ICD and CPT codes into practice management system for services rendered
• Prepare and process reimbursement requests
• Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation.
• Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
• Meet positional metrics and benchmarks.
• Maintain the highest degree of ethics when handling patient payments and bill processing
• Follow all department standard operating procedures carefully and accurately
• Other duties as assigned by the Director.

General Administrative Duties:

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Maintain clear communication and collaborate with stakeholders across the Enterprise team
• Other duties and projects as assigned

Who You Are

• Associates Degree or Certificate from an accredited medical and billing school.
• 3+ years of healthcare or health plan billing experience in a fast-paced, customer focused environment, fertility clinic experience, a plus
• Experience in the employer benefits space is a plus
• A passion for women’s health, fertility is a plus
• Strong written and verbal communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism
• Experience in insurance verification of benefits and familiarity with health plan and medical terminology

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Peloton membership, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. As this is a remote position, the requirement would not apply.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at [email protected].

About Kindbody

Kindbody is a leading fertility and family-building benefits provider for employers offering comprehensive virtual and in-person care.

Kindbody’s clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 80 employers, covering more than 450,000 lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

Kindbody has raised $150 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Capital, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures. Visit and follow us on Instagram, Twitter, and Linkedin.

Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more erse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.

Location:  Minnetonka, MN ; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$1,500 Sign On Bonus For External Candidates

If you are located within commutable distance of Minnetonka, MN, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today!

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.^SM

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 a.m. – 8:00 p.m. CST). It may be necessary, given the business need, to work occasional overtime.  Position will require reporting to the Minnetonka. MN Corporate office about 2-3 times per month (subject to change according to business need).

Position will require reporting to the Minnetonka Corporate office on occasion, about 2-3 times per month – subject to change according to business need

We provide 10 weeks of paid training, Monday – Friday, 8:00 am to 4:30 pm CST. Times are subject to change. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 3+ years of combined education, work and/or volunteer experience
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

Telecommuting Requirements:

• Reside within commutable distance of Minnetonka, MN
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Location:  US Locations Only; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$2000 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today!

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:00am – 8:30pm EST). It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Minimum of 3+ years of combined education, work and/or volunteer experience
• Bilingual fluency (verbal and written) in English and Mandarin
• Ability to work scheduled shifts within our hours of operation (Monday to Friday, 9:00am – 8:30pm EST) where lunches and breaks are scheduled, with the flexibility to adjust daily schedule

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, Military families and Veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Squarespace is hiring a remote Customer Support Associate - Italian/German/French. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Hypothesis is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in UTC-8 and UTC+2.

Hypothesis - The Internet, peer reviewed.

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in all 3,143 U.S. counties
• 70 million projects started on Thumbtack
• More than 4 million customers in the last 12 months
• Pros earn billions on our platform
• More than 8 million 5-star reviews for our stellar pros 
• 1000+ employees and $3.2 billion valuation (June, 2021)

The Thumbtack Service & Support Team manages the user journey with Thumbtack by providing the best solutions for each user - pro and customer. Our goal is creating a user experience that is simple, valuable and inspired, driving user loyalty and success.

At Thumbtack, the Pro’s experience is the core of everything we do.  Our Pro team’s top priority is to make our Pro’s successful and to ensure that using Thumbtack will provide a top-notch, high quality, speedy, and a personable first class customer service and support experience.

• Master knowledge of Thumbtack’s product and processes
• Go to resource for peers and leadership
• Facilitate team communication and meetings
• Partner with training as a liaison with Service & Support
• Manages complex and fast-paced workload
• Work interdepartmentally to facilitate process improvement
• Maintaining goals and metrics within the organization
• Handles dispute resolution effectively

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• A mature, self-motivated and detail oriented inidual 
• A successful track record working in a fast-paced environment
• Ability to multitask and stay organized
• Excellent verbal and written communicator
• Reliable and dependable attendance
• 4+ years experience in a customer service driven role
• Experience assisting peers as a subject-matter expert

• 2+ years experience in a customer service driven role
• 2+ years additional education beyond high school
• Fluent in Spanish, Portuguese and/or French
• Experience working remotely

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

• Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
• 20+ company-wide holidays including two week-long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Stipends for remote work support, home office set-up and internet
• Subscriptions and Employee Assistance Program for mental health and well-being
• Cell Phone Reimbursement, Thumbtack services (North America only)

Thumbtack embraces ersity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. 

Thumbtack is committed to working with and providing reasonable accommodation to iniduals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected]. 

Chainalysis is looking to hire a Customer Success Manager, UK to join their team. This is a full-time position that is remote or can be based in London.

Halborn is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Hi, we’re Healthee. We’re on a mission to support employees and transform their health care experience. We’re building an AI powered platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.

Want to join our mission-driven team? Read on.

Provide personalized, effective, and insightful support to users inquiries via multiple channels.

Understand our users' varied needs and ensure their success with Healthee

Serve as an ambassador for our users with the rest of the Healthee team to ensure that our product always serves our users needs and expectations.

Collaborate with our development teams to identify, reproduce and report bugs until resolution.

Educate our users on their health benefits.

Requirements

2 years of relevant professional experience preferably in healthcare or care navigation.

Bilingual - English and Spanish

Excellent interpersonal skills and the ability to multitask

Working knowledge of general medical terminology in both English and Spanish- an advantage

Positive attitude, empathy, and high energy

Adaptable to change and takes initiative

BA Degree in Business or any other relevant field

Benefits

• Healthee will cover Licensing for Life and Health insurance producer license that will completed during the first 2 months of work
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Remote Work
• Stock Option Plan
• 55-60K

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative with amazing customer service skills to join our growing team. As a Call Center Representative working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home
  Compensation
• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Pharmacy Support Specialist

REMOTE

OPERATIONS

FULL-TIME

ABOUT US

Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.

Our focus on building directly for our patients and providers to address serious care accessibility issues has enabled us to grow over 3X year-over-year. We’re now using our most recent round of funding from WELL Health, backed by Sir Li Ka-shing, to continue building out our hybrid in-clinic and telemedicine model across all fifty states.

As we enter the hypergrowth phase, we are looking for deeply motivated team players who are driven to solve some of the biggest challenges in healthcare so that people can live longer and healthier lives.

More about us can be found on our website.

WHAT YOU’LL DO:

Serve as a liaison between pharmacies and our Circle Medical patients and patient care coordinators across phone, fax, and other modes of communication.

Introduce and educate pharmacies in markets to Circle Medical and our commitment to quality, evidence-based medicine as a UCSF Health Affiliate.

Advocate for patients and coordinate their prescription requests or follow-ups with pharmacies as needed.

Proactively troubleshoot and provide assistance that impacts the Circle Medical patient-pharmacy experience.

WHAT YOU’LL BRING (Requirements):

Must have a private, professional, and HIPAA-compliant environment for remote work.

At least 2 years experience working in customer service or inside sales in a phone call-heavy environment.

Our partners love phone calls and we want to make sure they can feel your smile across the line.

Prior experience in healthcare and/or startup/technology environment, especially in a HIPAA compliment workplace.

A minimum of a high school diploma or G.E.D and relevant work experience.

English fluency; Excellent verbal and written skills, including grammar, spelling, and punctuation. Experience working with a complex array of software platforms, which includes Google suites, Slack, and more. EMR experience is a plus.

Experience working with and supporting Mac/Apple products.

Ability and eagerness to adapt to a collaborative and fast-paced environment.

A burning passion for delivering an amazing experience for the Circle Medical Community.

A minimum typing speed of 40 words per minute.Ability to maintain a cadence of a minimum of 10 inbound phone calls/hour as well as a specified number of outbound calls dependent on volume and handle 100 chat messages/shift professionally.

Ability to work some holidays and adhere to steady rotation and combination of the following shifts (times listed in PDT):

Sunday – Thursday, 9 AM – 5:30 PM

Tuesday – Saturday, 9 AM – 5:30 PM

Monday – Friday, 6 AM – 1:30 PM

Monday – Friday, 1:30 PM – 9 PM

COMPENSATION:

This is a full-time, remote role and pays a range of $23.00 to $25.00 USD/hr plus stock options, full medical, dental, vision benefits, and paid vacation/holidays.

This is an entry-level position in a fast-growing venture-backed startup with significant opportunity for advancement for the right candidate, and it is also a great opportunity to work closely with physicians (MDs and DOs), physician assistants, and nurse practitioners and gain clinical exposure.

CLOSING

Circle Medical is an equal opportunity employer and affirmatively seeks ersity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Operations Coordinator

HYBRID, US 

OPERATIONS

FULL-TIME

We hold ourselves to exceptionally high standards in order to provide unparalleled service to healthcare professionals, their staff and patients. We strive to end each workday knowing that we’ve made someone’s life better.

Our team is comprised of courageous and caring healthcare warriors. We’re here to solve the impossible problems, such as reducing medical errors, saving patient lives, and empowering physicians to stay financially independent. We care deeply about making a big impact and we are relentless.

Inspired to grow the company and our careers, we remain committed to daily discipline, self improvement and a ceaseless search for solutions.

We equally value our work and our life apart from work. We’re compelled to work with urgency, decisiveness, and efficiency in everything we do. This affords us freedom and time for things that matter most.

Leaders at pMD are developed through our mentorship program. Investing in the success of each inidual strengthens our team and builds loyalty. We believe in leading by example. Everything one does ripples outward. Therefore, we need each inidual at pMD to embody our leadership principles to thrive as an enduring great company.

Operations Coordinator Role and Responsibilities

Exemplifies our company mission of providing unparalleled customer service. Is inspired and driven to go beyond the customer service experience to help grow pMD by improving our current processes and operations.

Responsibilities include:

• • cross-departmental project coordination and organization
  • adaptability and ability to succeed working from any location (home, office, or onsite)
  • create and improve processes for the team
  • coordinate team meetings and events
  • assist in daily business operations
  • participate in customer support, onboarding of new providers, and work directly with practices to optimize our product and services to fit their needs
  • travel and work on-site with customers
  • participate in department initiatives
  • help pMD develop and deploy world-class billing software
  • build and maintain strong customer relationships through unparalleled service
  • create and maintain accurate operations documentation for reference and training purposes

Requirements include:

• • an Associate’s or Bachelor’s degree
  • at least a year of experience in a customer service position or related field
  • professional experience in a healthcare setting preferred
  • proven track record of process improvement
  • responsible for the successful execution of multiple, concurrent projects and/or tasks
  • experience with enterprise software applications

Candidates must be authorized to work in the U.S. as a precondition of employment. Pursuant to the San Francisco Fair Chance Ordinance, pMD will consider for employment qualified applicants with arrest and conviction records.

Dropbox is hiring a remote CX Program Manager. This is a full-time position that can be done remotely anywhere in Ireland.

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Is this you?

Are you the kind of person who sees Customer Service as a vital ingredient to the success of any growing business? Do you understand the VALUE you add as a Customer Service Representative to the success or failure of that business?

Do you enjoy assisting customers telephonically (or if required, through digital channels) and love the learning process that every new position brings? Do you love helping people and know that an angry customer is just a golden opportunity? Hearing people say, 'Thanks! You're my hero for the day!' is what gets you out of bed in the morning.

Are you a proficient typist and can multi-task by engaging in conversation and typing accurate notes simultaneously? Are you calm under pressure and able to think outside the box for a solution if necessary? Are you able to work alone AND be part of a team that works towards a single goal? Can you work in US PST Time Zone, in a space that is quiet and has fast, reliable internet? Do you have a technical aptitude and can easily grasp technical concepts?

If you answered YES to these questions, then we would love to talk to YOU.

Responsibilities Includes:

• Answer calls in a professional and polite manner
• Resolve queries relating to orders, pricing, and availability
• Capture accurate, comprehensive notes relating to inbound requests
• When required, assist the chat team with overflow volume
• Understand all company processes and apply them diligently
• Build Rapport and Relationships with Customers

Skills & Competencies:

• Service orientation at the highest level
• Self-motivated and self-managed
• Excellent use of grammar with exceptional verbal and written communication skills
• Ability to have an ongoing conversation and consistently have a friendly Tone of Voice
• Ability to build RAPPORT and display genuine EMPATHY when appropriate
• Ability to manage conflict
• Excellent computer literacy with the ability to quickly learn new software
• Experience in a customer service ticketing system
• Excellent listening skills and ability to understand the customer and business needs
• Ability to remain calm with upset customers and through experience, still be able to WOW them
• Highly adaptable, showing initiative, customer-focused, driven, outgoing and a team player
• A hardworking, fast-paced; all-round performer
• An ability to maintain targeted KPI levels
• Identify surrounding workload and the need to go over and above when necessary
• Have an interest in a career leading to supervisory responsibilities

Minimum Requirements:

• At least One Year of Call Center Customer Service experience
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
• Experience using Customer Service software
• Ability to interact professionally with others and work independently in a fast-paced environment
• Strong problem-solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time
• Fluent in written and spoken English
• Workplace/work from home
• o Fast, reliable internet (minimum 20 mbps download/5mbps upload)
• o A quiet space to work
• o A reliable computer
• o A Headset with a noise canceling microphone

Additional experiences we would like to see:

• Engineering/technical or technical products background,
• Lived or worked in the US.
• Native English speaker

Title: Billing Customer Service Representative – National Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

As a Billing Customer Service Representative, you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you’ll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time. Employees are required to have ability to work a set 8-hour shift between the hours of 8:30am and 8:00pm EST. It may be necessary, given the business need, to work occasional overtime. This is a remote position and training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re – billing insurance companies and general customer concerns
• Process adjustments, refunds, transfer bills, mail returns and perform manual sales
• Evaluate and respond to all aspects of written billing inquiries, including but not limited to billing insurances, and updating invoices
• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
• Ability to perform all aspects of billing customer service as needed
• May be a certified Medical Coder and / or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain all Compliance and HIPAA regulations at all times

This role is equally challenging and rewarding. You’ll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You’ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

Required Qualifications:

• High School Diploma / GED (or higher)
• 6+ months of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Preferred Qualifications:

• 6+ months of Quest Billing or Quest Customer Service Experience
• Prior health care experience
• Bilingual in English and Spanish
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Proficient conflict management skills including the ability to resolve stressful situations
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $26.88. The salary range for Connecticut / Nevada residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

At IRI, we are client-obsessed. Our passion for redefining the art of the possible is completely centered on an exceptional client experience and the delivery of client outcomes. Our global technology portfolio is second to none, and our clients depend on us as an extension of their own teams. With any technology solution, sometimes our clients run into technical challenges that require immediate support to keep up with the lightning fast pace of business, and so we are now building a dedicated Client Technical Support team within our Business Technology function.

These positions will have the responsibility to offer support and technical assistance to customers who are using IRI software solutions and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

The role will have these main objectives:

• Responding to queries via chat, email, or phone
• Providing technical assistance for questions and problems
• Resolving problems with IRI software solutions
• Diagnosing system errors and other issues
• Following up with customers to ensure proper communication until full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyze common complaints and problems
• Collaborate with Global organization to ensure prompt resolution of Customer Issues
• Manage customer escalations; participate in management and technical escalations calls with Customers
• When required super-visioning and driving if necessary, both during business hours and some off-shift hours, including weekends specific changes or incidents management
• Training other staff members on troubleshooting and diagnosing problems
• Writing, editing, and revising training manuals for new and updated software

What our ideal candidates look like:

• Client facing and internal support experience preferably in a multinational organization
• Strong troubleshooting skills: ability to dig into application issues identifying quickly incidents causes to quickly restore service
• Good Customer Service Skills
• Ability to Communicate Effectively in English and local language to help customers fix their issues and feel satisfied with the experience
• Writing and Editing Skills to aid in writing and updating manuals
• Ability to recognize and prioritize critical tasks independently
• A wider experience in working in / troubleshooting multi-tier client facing applications
• Experience with a 24/7 support center system
• Have worked in EMEA context with intra-country support, international context, and global matrix
• ITIL experience is preferred
• Availability to work in different shifts / hours / weekend when required

Who are IRI?

We are a global village – a community centered on innovation, fueled by customer success and driven by the belief that together we are unstoppable! We are proud of who we are, our culture, community and the industry we define and re-shape every day, which is only made possible through our incredible people.

We don't just want people that "fit-in" with our business. We want people that will take what we already have, and add to it. We have a baseline set of values and principles that declare what we stand for, and who we stand among, and this is how we show up every day.

Integrity | Servant Leadership | Inclusive | Accountable | Disciplined | Entrepreneurial | Respect

If these sound like somewhere you want to work, click the button below and show us what you can do.