One stop solution to your remote job hunt!

Title: Data Scientist

Location: Remote (United States)

Karat’s purpose is to Unlock Opportunity for engineers and companies alike, and our mission is to make every interview predictive, fair, and enjoyable. As the world’s technical hiring expert, we help companies hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a passionate, smart, and committed team, and we want you to join our mission!

Come join our Data team

Our Data Science team is committed to partnering in exploratory data analysis, conducting experimentation, and building and automating data-driven product features. We conduct research and development needed to make technical interviews more predictive. Working on the Data Science team, you will shape the future for the intelligence and efficiency of our product.

What you will do

As a Data Scientist at Karat, you will collaborate with Data Analysts, Data Engineers, and Software Engineers to design, implement, and scale our data processing and modeling platforms. You will be responsible for determining the feasibility of producing predictive models from available data to meet specified product requirements.

Job Responsibilities

• Identify experimentation, automation and efficiency needs for Karat’s business and product teams, understanding their goals and metrics in order to conduct research to identify potential solutions.
• Design, build, and deploy efficient and reliable cloud-based data modeling pipelines to deliver automation and predictive modeling services.
• Help refine our interview data processes to increase the signal captured in every minute of our interviews and maximize the value provided to our customers.
• Investigate new data sources and methods for combining multiple data sources to support new types of data analysis, modeling and new product features
• Identify methods for automating existing manual business processes
• Help manage and advance our experimentation platform to support testing new features and making intelligent product development decisions
• Protect Karat’s data processes against quality issues. Design and develop data modeling performance monitoring.
• Support our engineering teams by reviewing code and designs as-needed
• Nurture data conversations within Karat by educating teammates about data science and machine learning.

The experience you will bring

• 3+ years of tech industry experience in data science, machine learning, software engineering, or other related roles
• Bachelor’s degree in Economics, Statistics, Computer Science, Operations Research, Engineering, a natural science or equivalent quantitative subject (or equivalent experience) preferred
• Experience with Python and related data science and machine learning libraries
• Significant experience with relational databases with a strong knowledge of SQL and data modeling best principles
• Experience with data visualization and presentation, data analytics and BI tools, and cloud services

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.). Immigration sponsorship is not available for this position.

Benefits of joining Karat

Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!

Compensation / Time Off:

• Highly competitive salary and stock options
• 401(k) with company match
• Generous paid PTO (see below) and Sick Leave (10 days per year)
• Flexible Time Off Policy for salaried positions
• Three weeks accrued per year for hourly positions
• Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
• 20 paid Company Holidays for 2022

Benefits / Wellness:

• Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
• 100% premium covered for employees
• 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
• $150 per month contribution to miscellaneous benefit/wellness of employee’s choice

Product Analyst

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for an ambitious Product Analyst to join our team. As a Product Analyst you will immerse yourself in both our customer experience and internal stakeholder’s experience (sales, customer service, underwriting, claims, accounting). You will have a deep understanding of how customers buy and manage their insurance policy, as well as how Kin provides customers with services and support for their insurance needs. You will be identifying opportunities to improve all aspects of the customer journey. You will partner with stakeholder and technology colleagues to research, validate, and present your proposals, then execute on those approved and prioritized.

Your objective in this role is to learn as much as you can about Kin’s business, our customers, our operations, and the fundamentals of Product Management. You will identify and define future innovations and enhancements that will improve end user experiences and create incremental value for Kin. You will build effective relationships with Kin colleagues, engage in customer research and support and own portions of projects.

A day in the life could include:

• Assist in identifying problems to solve, gathering user research and input, and outlining proposed solutions, supported with data
• Collaborating with stakeholders, design and developers to define features and user acceptance criteria
• Writing strong user stories that provide all of the details needed by our development teams to develop critical features
• Working closely with Product Managers and Product Directors to understand the Product Roadmap and vision
• Motivating the development team and connecting the team’s daily work with our bigger goals at Kin
• Planning ahead to ensure the team has an appropriate amount of work and fully understands sprint-level goals
• Help define metrics and create data dashboards to track product performance
• Contributing to and often leading team and stakeholder meetings
• Learning about new technologies and determining how they can be incorporated into Kin products
• Providing input on test strategy with colleagues

I’ve got the skills but do I have the necessary ones?

• 1-3 years of professional experience
• 1+ years of relevant insurance, software, ecom, and/or product management experience
• Experience owning process management or process improvement projects
• Hard Skills
  • Well organized and methodical
  • Can draw meaningful conclusions to guide decision making through data
  • Able to make sense and use out of incomplete conflicting, or ambiguous inputs
  • A passion for analyzing data, and finding the insights that will produce value
  • Effective and concise written and verbal communication
  • Able to understand and communicate the customer experience with empathy
• Soft Skills
  • Has a positive mindset and works collaboratively with team members across the organization
  • Ability to communicate with empathy and precision
  • Stays cool under pressure and can manage tight deadlines
  • A strong desire to learn about new technologies, new products, and improve the way things are done
  • Eager and willing to learn, improve, and ask questions

Bonus points:

• Experience working for an InsurTech or Fintech company
• Experience working with agile product and engineering teams in startup and/or rapid-growth environments
• Product management experience at B2C or other software/technology companies
• Experience conducting or participating in customer interviews and usability testing
• Experience working on customer journeys and personas
• Demonstrated expertise working with big data and BI tools (ex. Adobe, Tableau, Looker)
• MarTech or A/B testing and other experimentation experience

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

Title: Director – IT Sales Systems

Location: Modesto, CA, US

Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

This position will be supporting our IT Sales Systems so the role will require some travel. This role can be US remote.

As the IT Sales Systems Director you will lead and deliver results, work collaboratively across winery Sales and IT to successfully drive value through technology and process improvements. You will own and lead the development of the Sales Technology strategy and roadmap, acting as a strategic technology advisor for business stakeholders to support current and future Sales technology and data capabilities. You will be responsible for shaping business strategies and demand for products, projects and services while ensuring business value is identified, measured and communicated. Responsible for overseeing both strategic and operational initiatives for Sales Technology planning, design, adoption and sustainment.

What You Will Do:

• Partners with senior leadership to create multi-year roadmaps and strategy and prioritization model.
• Develops and maintains a strong understanding of functional partner needs and strategic priorities and establishes credibility and collaborative partnerships across functional areas.
• Transforms the business by evaluating issues with a broad, multi-function, multi-year perspective. Continually seeks ways to improve the technology utilization to expand the business.
• Owns and maintains business capability maturity maps and assessments for long term technology planning and investment for multiple strategic functional pillars.
• Applies expert knowledge of industry trends, developments, and capabilities to address and improve business capabilities.
• Steers the development of optimal business process based on business objectives, industry best practice, and technical capability maturity for multiple strategic functional pillars.
• Monitors technology investment, risk, and opportunity and provides clear and consistent communication to senior leadership.
• Leads and oversees the development of pre/post ROI analysis to help justify and maximize business and IT investments.
• Develops and owns operating budget and capital spending plan and ensures compliance including long-range planning of systems and projects for multiple strategic functional pillars.
• Understands and influences multi-year business roadmaps and translates into business case driven strategic IT roadmaps and executable portfolios of activities.
• Defines functional business needs and priorities to inform the strategy for delivering systems capabilities within the business-partner organization and process.
• Ensures that solutions and services deliver at or above expected business value.
• Influences, co-develops, and co-owns the efficiency and execution goals for business processes in collaboration with business partners for multiple strategic functional pillars.
• Partners with internal IT functions to mature the business process models using industry standards to identify changes: political, economic, social, technological, legal, and environmental.
• Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally.
• Drives the systems aspects of business strategy development, bringing business opportunities through technology and business knowledge.
• Participates in industry peer groups to understand industry trends.
• Expands adoption of existing technology, where appropriate, to leverage enterprise solutions that meet or exceed business-partner demands.
• Manages business-partner compliments and complaints to enable continuous improvement.
• Proactively advise on technology options and innovation for the business area function.
• Provides leadership and direction for technology solutions and implementations.
• Drives powerful communications conveying intention for mutual understanding of risk and reward.
• Develops departmental goals and sets and manages performance expectations across department.
• Partners with HR to set talent acquisition and organizational development strategy.
• Directs the activities of project personnel to ensure project progresses on schedule and within prescribed budget.
• Develops and ensures employee conformance to established best practices and proper training of staff in order to ensure achievement of performance goals and objectives.
• Owns and aligns Global Business Process Ownership (GBPO) vision across various corporate functions.
• Supports the ongoing execution of key initiatives including system modernization and application improvements.
• Establishes IT as a trusted business partner with Senior business leaders.
• Keeps abreast of technological trends, changes and innovations in the information business applications/systems field and provides technical support and direction.
• Implements a successful vision/strategy, through strong leadership skills and business case development.
• Establishes and communicates departmental performance objectives and metrics, and ensures alignment with business plan.
• Establishes, directs, and oversees changes to systems, policies and procedures; ensures timely and accurate implementation.
• Participates in department and interdepartmental planning and management teams and works cross-functionally to improve processes within the organization.
• Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance.

Supervisory Responsibilities:

• Develops, coaches and mentors peers, indirect and subordinate staff.
• If accountable for the work of others, conducts performance evaluations; reviews and communicates salary adjustments; rewards employees or takes disciplinary action, as necessary; addresses complaints and resolves issues.

What You Will Need:

• Bachelor’s degree plus 10 years of Sales, Information Technology, Process Engineering, or Business Analysis experience reflecting increasing levels of responsibility to include management or leadership experience; OR High school diploma or State-issued equivalency certificate plus 14 years of Sales, Information Technology, Process Engineering, or Business Analysis experience reflecting increasing levels of responsibility to include management or leadership experience.
• Experience communicating with all levels to maintain relationships and cooperation in pursuing the winery’s goals.
• Experience influencing, negotiating and resolving conflicts to reach consensus around common goals.

What Will Set You Apart:

• Bachelor’s degree in Business Administration or Information Systems plus 12 years of corporate sales or corporate information systems experience reflecting increasing levels of responsibility to include 5 years of management or leadership experience.
• MBA/Master’s degree.
• Experience in a large global enterprise with demonstrated success operating effectively in a matrixed organization structure.
• Experience in Beverage Alcohol, CPG, Food & Beverage, or other consumer driven brands, ideally with at least 5 years of experience in the Beverage Alcohol industry.
• An entrepreneurial mindset and demonstrated competence in visioning the future and shaping the technology agenda aligned with the business.
• A digital and innovative mindset, knowledge base, and experience that goes beyond simple awareness.
• Track record of hiring and developing world-class talent, and constructing teams to deliver operational excellence; strong coaching aptitude and bias towards team empowerment.
• Ability to build and maintain strong collaborative relationships and deliver results with key stakeholders across the business.
• Strong project management skills and experience enabling process improvements and solutions in a complex environment to define and implement technology roadmaps.
• Experience driving transformational change with discipline and process orientation in large complex organizations.
• Experience with Agile Development technologies and ways of working.
• Ability to explain complex technical processes to business stakeholders.
• Knowledge of continuous improvement, project gating, resource allocation, quality and financial principles and applies them to analyze the planned activities.
• Skilled in problem solving.
• Experience leading and directing a change process.
• Experience being pro-active, analytical and process driven with a strong focus on understanding and exceeding the expectations of the customer.
• Skilled in dealing with a variety of abstract and concrete variables.

Gallo does not sponsor for employment based visas for this position now or in the future.

Compensation

• Hiring Salary Range: $170,175 – $283,625 (20% RFR Bonus Target).
• Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

• This position includes a competitive benefits package.
• Please click here to view our full list of benefits or click here to watch our video.

To view a full job description, please click here.

Requisition ID: 95986

#LI-JH1

INF001

Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

Director of Quality Business Intelligence & Analytics

Job Number: 220669

Brand: Este Lauder Companies

Job: Quality Assurance – Supply Chain

Primary Location:Americas-United States

Schedule: Full-time

Shift: 1st (Day) Shift

Job Type: Standard

Description

There is the opportunity to work remote anywhere within the US.

The Director Quality Business Intelligence & Analytics is a critical role in driving Estee Lauder’s Quality organization performance through designing and delivering a robust global, cross-functional quality analytics strategy. This role will craft a vision and direction for quality BI and analytics that matches our maturity, corporate and functional strategy and goals, and will execute on that vision. The Director will build a high performing, responsive program that can gather and synthetize data quickly and accurately and translate it into actionable and proactive insights and recommendations.

BI & Analytics Framework Development & Maintenance (40%)

Partner with quality and business leadership across the organization to craft and refine a vision for quality data analytics and governance at all relevant levels of the organization to provide real-time insight into GxP compliance, process performance, and resource utilization Set the strategic vision for and drive development and maintenance of data models, reporting systems, data automation systems, dashboards, descriptive, investigative, and predictive analytics, and performance metrics to support quality delivery and organizational decision-making Collaborate with IT BI & Analytics team to design a scalable, stable backend database platform and provide ongoing technical support Define and drive a structured and nimble approach for ongoing and timely translation of data into actionable insights that drive continuous quality improvement. Define a strategic framework for leveraging AI, machine learning, and other techniques to efficiently deliver analyses and reports Manage and lead a team, defining and delivering an operational model that appropriately considers organizational needs and business strategies Develop and foster peer, cross-functional relationships to maximize team effectiveness

BI & Analytic Projects (30%)

Bring reporting products from conception to launch, define requirements, create a roadmap and work with developers to build and launch Consult with internal teams/stakeholders to gather reporting requirements Interpret and present data in formats that are easy to understand Develop easy-to-use / automated KPI frameworks/dashboards and reports to support business decision making by working close with the Manager pf Quality Tools & Technology

KPI Analysis (15%)

Analyze KPIs to identify trends, summarize performance and provide other insight to inform Quality strategy Identify continuous improvement opportunities through analysis of KPIs and other data to support all Quality (R&D QA, Brand QA, Compliance, sites/regions, etc.)

External Benchmarking, Best Practices & Consumer Intelligence (10%)

Establish ELC as a thought leader in quality data analytics via relevant industry forums Closely monitor industry developments and proactively engage with external analytics experts to design best-in-class analytical concepts and models supporting effective and efficient quality and operational delivery in a regulated environment and consumer intelligence Map internal and external stakeholders against benchmarks and best practices

Provide input into strategic plans based on findings from competitor benchmarking, best practices and consumer intelligence

Organizational Data Analytics Proficiency (5%)

Develop data analytics and data literacy as a core competency across the organization via the development and delivery of a comprehensive training program Collaborate with the Training & Capabilities manager to establish a mid-and-long-term training roadmap and budget to support reporting and analytical needs of the organization

Qualifications

Bachelor’s degree

8+ years of technical experience 10% travel Demonstrated ability to turn data into information that helps drive decisions Expertise in data analytics Expertise in mining data for quality insights for product and process improvement opportunities Highly skilled in data modeling, leveraging analytical languages and tools Strong data visualization skills and experience with relevant tools (e.g. Power BI, and/or Tableau). Knowledge and experience of end-to-end supply chain, preferably within Quality and/or Manufacturing Collaborate with both internal and external organizations Strong oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences

We are an equal opportunity employer. Minorities, women, veterans, and iniduals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.

Title: OpenStack Technical Support Manager

Location: Home based – Worldwide

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Technical Support Managers run world-class Technical Support teams solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus ensuring that customers are always satisfied with the service they are receiving, and technical excellence ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.

You’ll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

Key responsibilities

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team’s processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives

Required skills and experience

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
• Experience or knowledge of OpenStack, Public Cloud and Virtualization technologies.
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages English being primary
• Excellent communication skills (verbal and written)

About Canonical

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu — the world’s #1 cloud operating system. Our mission is to realize the potential of free software in the lives of iniduals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

We offer:

• 100% work-from-home
• Learning and development
• Competitive salary
• Recognition rewards
• Annual leave
• Priority Pass for travel

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

#LI-Remote

Senior User Researcher

At Code and Theory, our User Research team helps us to understand the people we are designing for, what motivates them and where well-designed products and campaigns fit into their lifestyles and workflows. We apply a healthy combination of strategic and tactical user research methods including surveys, interviews, usability testing, competitive analysis, concept testing, and cognitive walkthroughs to uncover insights and learn about people, products, and experiences.

As part of our Data, Analytics, and Research team, User Researchers have a natural curiosity and passion for design thinking and are eager to utilize research in order to prioritize product and campaign decisions, inform business strategy, guide design, and influence the overall user experience.

Partnering closely with experience strategists and interaction designers, they are the ambassadors for the user perspective, and are confident, compelling, and excited to share findings to internal teams and clients in visual, written, and in-person settings.

WHAT YOU’LL DO

• Independently design, execute, and analyze research studies for our clients using a variety of methods such as in-depth interviews, surveys, usability testing, diary studies, and quantitative information architecture testing
• Provide tactical, actionable recommendations to inform strategy and design
• Clearly communicate findings and insights in a compelling manner to both internal and client teams
• Be an evangelist for how research can elevate strategic thinking throughout the organization
• Provide mentorship and oversight to junior team members to activate their existing skills and inspire growth

ESSENTIALS

• Experience in a user research role at a major website, digital agency, publisher, consulting firm, financial, retail/e-commerce, CPG, or FMCG organization.
• Experience overseeing the entire research process from start to finish, which includes understanding the project brief, developing research objectives, designing the approach, executing the research, and synthesizing data to provide actionable recommendations
• Able to clearly conceptualize and communicate insights, as well as prioritize findings based on user needs, client business objectives, and overall feasibility
• Broad experience with qualitative research methods to inform product strategy and design, working in Keynote, as well as a range of research tools and platforms
• Equal parts excellent listener, writer, and storyteller
• Enjoy collaborative work with cross-functional teams in a strategy-driven and creative environment

WHAT IT TAKES

You are nimble, extremely observational, listen hard and understand the need to balance and prioritize in a fast-paced setting. Our research is experience-focused and primarily qualitative, so you need to have broad experience with these methodologies and capably deliver on creative ideas and campaigns. Due to the fast-paced, ever-changing nature of our work, flexibility is a must; the ideal candidate is excited to e into traditional research methods, and able to manage projects where we are creative with our time and resources.

SUMMARY

You are equally comfortable working autonomously as you are hyper-collaboratively, and are at ease in planning, scoping, conducting, analyzing and sharing findings for projects and pitches. You nerd out on design trends, tools and are excited to promote a strong user-centric design research culture at Code and Theory. Oh, and your communication style? Ace interviewer, ingenious writer, and a strong presenter of research insights and findings. User Researchers at Code and Theory inspire our internal teams to think differently about how we solve real-world challenges, as well as how we approach and create transformative solutions for our clients.

ABOUT US

Code and Theory is a digital-first creative agency that lives at the intersection of creativity and technology, which enables us to work across the entire end-to-end customer journey. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients.

Since 2001, we have helped redefine the publishing landscape, working with over 145 publishers in the process, while helping to create the first and second generation of digital-first publishers. Striving to never be pigeonholed, today we work across every major category, from tech to CPG, financial services to travel & hospitality, government and education, and partner with leading brands and startups alike, including adidas, Amazon, CNN, Con Edison, Estee Lauder, J.P. Morgan Chase, MARS, NBC, Samsung, Spotify, TikTok, and Xerox.

Code and Theory has a dedicated healthcare practice, eponymously named Code And Theory Health, focused on driving category innovation as we’ve done for other industries over the past two decades, working with clients such as Pfizer, J&J and Bioreference Laboratories.

The Code and Theory global network of agencies is growing and includes Kettle, Mediacurrent, Rhythm, and TrueLogic. Collectively, our team is comprised of nearly 1000 strategists, technologists, designers, analysts, and content creators, and with a remote-first approach to offices, we are distributed across North America, South America, Europe and Asia.

Code and Theory is an equal opportunity employer, and we value ersity at our company. DE&I at Code and Theory isn’t just an industry concept that we support, for us it is a mandate and a practice that we weave into everything we do, and everything we make, every single day.

Director of Cyber Security

Role: Director, Cybersecurity

Location: Remote

Contract: Full-time, permanent

The Director, Cyber Security will lead on the further enhancement of PTW’s Cyber Security strategy and will have the overall accountability for directing all governance, oversight and support activities that relate to PTW’s Cyber Security posture globally. You will proactively develop and maintain cyber security programmes to ensure that all cyber assets (including global Infrastructure and assets) are adequately protected by IT Security.

As the Director, Cyber Security, you’ll align PTW’s protective measures with all relevant national and international regulations and Corporate Security policies and will champion best practices in the protection of physical and electronic information, in support of data privacy. You’ll provide strategic oversight of cyber security processes, policies and procedures by planning and organising the necessary resources and initiatives to develop PTW’s cyber security program across the company, thereby, mitigating or negating PTW exposure to cyber risks, threats or incidents.

You will provide strategic leadership of our cyber strategy, operating model, and policy framework, while providing advice and support to the PTW’s C-Level / senior management team, advising on cyber security strategy and risks. Maintaining a view of security compliance with relevant regulation and legislations, ensure and promote the on-going cyber education and awareness programme across PTW’s family of brands, fostering a cyber-aware culture amongst staff and suppliers and maintain a response capability ensuring robust procedures and framework are practiced.

We are looking for a candidate who can champion cyber security best practices, encourage innovation through continuous improvement, build relationships with security and business colleagues to create a broad understanding of business challenges which could be impacted by malicious cyber actors. You will liaise with other leaders, across other PTW subsidiaries to facilitate information sharing and global alignment of strategy. Leading on a strategy to be implemented globally, will be part of a Global Cyber Security strategy mainly related to standardization of policies and global cyber security awareness initiatives as per our global cyber security model.

What you’ll bring

As a subject matter expert in IT Security Operations and Strategies, you’ll have gained significant experience in a similar environment, ideally in a global organisation. You’ll have extensive experience of leading a cyber security function in an organisation of similar scope and scale to PTW with a proven track record of delivering security strategies and programmes. Experienced in communicating cyber security issues and programmes at executive level and demonstrable technical knowledge, experience, and the credibility to support engagement with technical teams.

Being results driven with experience of continuous improvement methodologies, and ideally, you’ll have previous supplier management experience. Of course you will an expert in legislation, underpinned by relevant industry qualifications and have developed excellent problem-solving skills, with the ability to analyse complex issues, recommend solutions and distil technical information to non-technical audiences at all levels.

This role is ideal for a senior and strong candidate with a strategic background in managing cyber security global systems and teams in different countries and time zones.

What you’ll be doing

• Serve as a thought leader, solution visionary and technology expert in the realm of Cyber Security, particularly with extensive experience of protecting external social media platforms.
• Serve as the primary interface on governance, privacy & compliance, and data security management teams to ensure our system consistently meets the requirements for PTW Cyber Security needs.
• Responsible to setting and approving the strategy and direction of the Security Technology suite.
• Lead engineering efforts associated with security deployments, upgrades, and modifications
• An active member of the design & build teams for security products and services focusing on industryleading configuration within your domain expertise
• Assess existing security technology implementations, identifying security issues, and prioritizing fixes
• Provide daily, ongoing security oversight of deployments and improvements, to include the security impact of proposed modifications, additions, and technology implementation/refresh operations
• Provide mitigation recommendations to reduce identified security risks
• Work directly with internal IT staff and customers to establish and enforce IT security best practices, protection objectives, process improvements and effective IT security controls
• Thoroughly understand software installations, systems monitoring and troubleshooting, account management, and overall efforts to minimize system downtime
• Ensuring timely customer service practices are implemented and maintained throughout your team

Requirements

What we’re looking for

• Bachelor’s degree or equivalent in Computer Science, Information Systems Management, Information.
• Experience as an Head of Cyber Security, Senior Manager, Cyber Security, or similar.
• Strong familiarity with modern risk management practices in Social media cyber security and how risks should be managed to achieve good outcomes
• Comeing from a gaming and or tech/social media industry would be highly advantageous.
• Set-up and run operational security functions in a global organisation preferred.
• Has experience and in-depth understanding of Information Security Consulting (i.e. business impact assessments, risk assessments, and working with change functions).
• Has worked with outsourced providers / insourced providers to establish security processes and ways of working.
• Has hands on experience of operational security processes.
• Has developed and run threat models and threat profiles.
• Good experience on: DLP, SIEM, Cloud Security, DevSec,
• Technology, or other related discipline with proven related professional experience.
• Proven experience as a Security Manager/Leader supporting operations and deployments, globally preferred.
• Knowledge of cloud networking architecture, cloud operations, security, automation and orchestration.
• Possess clear understanding of security protocols and standards and have experience with software and security architectures.
• Demonstrate an ability to bridge and communicate technology knowledge gaps between IT staff and corporate staff such as Legal, Privacy & Compliance and Audit organizations.
• Understand how to design and implement security tests in accordance with applicable criteria
• Experience with Data Loss Prevention, Cloud Security Broker, and Web Proxy solution a must
• Experience with Linux/UNIX, Windows servers, MS SQL, Oracle, MySQL
• Familiar with high-availability (HA), disaster recovery, and failover implementations for network infrastructure and server systems

Benefits

What we offer

• Highly Attractive Salary
• Benefits
• Dynamic and entrepreneurial culture
• Group pension scheme and death in service benefit

Location:  Europe; 100% Remote; Freelance

Job Description

As a Lead Database Administrator at Paymentology, you will be working closely with Infrastructure & Security team to provide support to the database environment of our enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions using web, mobile and API interfaces, making it easy for people to issue, redeem and reconcile prepaid cards all over the world.

This role is an excellent opportunity for a senior engineer who loves data, mathematics, software architecture, system architecture, and programming. Your focus will be split between supporting the current Microsoft SQL Server and Postgres database environment while architecting, planning, and implementing the database environment migration to AWS (RDS, Aurora, Redshift, and potentially more).

As team leader you will be responsible for the DBA team (4). You will provide guidance, oversight and mentor the DBAs in the team, and report on projects the team is engaged in.

What you get to do:

• Setting up, monitoring and maintaining SQL Server/Postgres/EDB Distributed instances
  • Monitoring, tuning and extending our transactional databases and data warehouse solution
  • Engaging in new projects for improvement, expansion and Cloud Migration
  • Participating in technical and architectural discussions to help select the best technologies for future growth
  • Helping us implementing a data-driven mindset in the company
  • Managing our visualization and reporting tools and ensuring they integrate gracefully with our data storage solution

What it takes to succeed:

• You have at least 3+ years’ experience with AWS/Azure database experience and 6+ Years experience administrating Microsoft SQL Server or Postgres.
• Have experience running a small team of engineers
• You are experienced with continuous deployment and integration tools such as GitLab CI and Liquibase
• You are flexible to adapt quickly to changing priorities within a very dynamic environment, work well under pressure and set the pace on delivery as a design leader.

We believe everyone has ideas to contribute to our objective of continuous improvement, so you will be expected to take ownership and bring ideas to the table, and also inspire others in the team to do the same.

• You are determined to achieve top-quality results in all projects you are working on.
• Confidence in taking on challenging conversations and situations collaborate with each area of the company to get to the best product for our users.
• Passion for the craft and love of technology and a self-starter.
• Support the core team and participate in a 24×7 on-call rotation to assist other engineers in resolving production-related issues.

English is our company language, so it’s important that you be able to communicate at a fluent level.

This is a full-time, remote contractor position and we are looking for candidates in Europe. Flexible hours are a must for our remote team.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds,  experiences & identities.

Title: Data Scientist, Product (Remote)

Location: Remote, United States

THE GIG

The Squarespace Product Data team provides technical data solutions, statistical models, and advanced analyses to empower the Product team to build a world-class product and maximize customer growth.

In this role, you’ll partner with product managers, analysts, user researchers, and engineers to help unpack the toughest questions facing Squarespace; for example, quantifying customer success, improving product usability, and targeting personalization. You will primarily be leveraging your statistics and coding skills to decode the massive amounts of data our users generate, developing data products, and communicating crucial insights to support a sophisticated and data-driven team. This role reports to a Data Science Manager.

We have introduced our Flexible Work Philosophy for Squarespace employees, which you can find on our career page. For those who will work out of our offices 1-5 days a week, we have also introduced a detailed return to office approach to guarantee a safe return for our Squarespace employees. The safety of our people is our top priority and we will continue to monitor the status of COVID-19

YOU’LL GET TO…

• Translate high-level business questions and pain points into actionable data solutions.
• Partner with Analysts, Data Engineers, and Analytics Engineers to deliver useful data solutions to a broad audience.
• Design, build, maintain, and upgrade statistical models to understand and predict consumer behavior; for example, website segmentation, feature recommendations, or pricing.
• Explore product datasets to uncover latent trends, hidden issues, and new opportunities.
• Promote adoption of analytic frameworks, tools, and best practices to data analysts and other data scientists.

WHAT WE’RE LOOKING FOR

• Bachelors/Masters Degree with 2+ years of experience working within an analytical role (or PhD with quantitative focus).
• Action-oriented, creative, and passionate about delivering useful data products.
• Ability to communicate complex concepts to technical and non-technical audiences.
• Competency with SQL; familiarity with Python.

BENEFITS & PERKS

• Health insurance with 100% premium covered for you and your dependent children
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Retirement benefits with employer match
• Fertility and adoption benefits
• Free lunch and snacks at all offices
• Education reimbursement
• Dog-friendly workplace in New York office
• Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Title: Business Systems Strategy & Process Improvement Analyst (work from home)

Location: United States

Full Time

About the job:

The American Red Cross is searching for self-motivated and independent Business Systems Strategy and Process Improvement Analyst to support the Biomedical Services Business Systems Integrations modernization efforts. This multi-year initiative focuses on large-scale software implementation and data management projects in a highly regulated environment.

The Business Systems Strategy and Process Improvement Analyst will work on a wide variety of projects with tight timelines. Successful candidates must have strong analytical expertise, solid verbal and written communication skills, tactical & strategic strengths, a proven academic track record and a keen attention to detail. And lastly, you must be a self-starter who can come up to speed quickly on new technologies and business acumen.

This position is term-limited, benefits eligible: 2 years with possibility of extension. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States, working East Coast hours. Typical days begin at 8:30/9am EST.

MBA is a plus!

What you’ll be doing:

1. Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align solutions with business initiatives improving processes by understanding and controlling variation, thus improving predictability of business processes. 2. Formulate strategies working with Business Stakeholders, BSI leads, IT leadership and Third-Party Vendors around strategic planning to replace or enhancing current technologies in Biomedical Services.

3. Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align solutions with business initiatives improving processes by understanding and controlling variation, thus improving predictability of business processes.

4. Identify processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and participates in planning the transition to a new process. Assist in defining the roadmap for executing strategic plans and monitoring progress against plan

5. Prepare business cases, key decision slides and white paper -presentation materials to support large spend requests or key decision support.

What we need from you:

3-5+ years of overall experience with a professional consulting service, conducting strategic assessments and processes or working on large-scale software implementations.

Ability to think strategically and creatively while making data-driven decisions. Analytical minded with problem-solving aptitude. Experience working across corporate functions. Excellent organizational capabilities, written and verbal communication skills, Strong MS Excel and PowerPoint skills, capable of creating formal PowerPoint presentations and data visualizations in executive briefings.

Education:

Education: 4-year college degree or equivalent combination of education and experience Business, engineering, or related field, MBA is highly preferred

Our Commitment to COVID-19 Safety: The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all iniduals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, iniduals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

What’s in it for you:

For those candidates located in Colorado or Connecticut, the annual salary range for this position is $100K+/-. We do not offer an annual bonus for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your inidual circumstances. We will review specific salary information at the time of phone screening based upon your location.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Stay Healthy: Medical, Dental, Vision Plans

Paid Family Leave: 12 weeks paid at 80% Relax with Time Away: PTO + Holidays Save for your Future: 401K with up to 4% Match Employee Assistance: 24/7 Mental Health Resources Disability and Insurance: Short + Long Term Service Awards and Recognition: 1 year + 5 year Career Development: Pay for Performance, Ongoing Education

Title: Information Security Specialist – Data Scanning Program Specialist

Location: Johnston Rhode Island United States, Remote

Category: Cyber, Risk, Remote

ReferenceNumber: 226780 JobType: 1st Shift

This role is for a Data Scanning Security Specialist working in the Data Protection and Insider Threat Program.

In this role, you will be responsible for supporting, developing, and enhancing the Data Scanning Program for both local and cloud environments, and will engage with stakeholders across the organization, produce metrics, documentation, and implement and support tools related to the data scanning program.

A successful candidate will:

• Assess existing scanning program, implement cloud scanning capabilities
• Assist in deployment and maintenance of data scanning tools
• Partner with other groups within the organization to identify and remediate file share access risk.
• Work with risk partners to identify controls, determine control adequacy, and identify control monitoring opportunities and areas for improvement/enhancement
• Assist in collecting, analyzing, and interpreting data access information and remediate permission compliance issues based on company security standards
• Discern patterns of complex threat actor behavior, communicate an understanding of current and developing Cyber threats to key stakeholders, and stay current with emerging trends and threats in the field of insider threat

Qualifications

Required Experience and Skills:

• 3 years of experience with information security concepts, best practices, and regulations related to data loss prevention
• Understanding of enterprise security and networking technology and how the technology relates to the prevention, detection, and response of data loss
• Excellent verbal and written communication skills (including but not limited to: correct English usage, grammar, spelling, punctuation, vocabulary, etc.).
• Ability to execute work independently and as a team member with good interpersonal skills using tact, patience and courtesy.
• Working knowledge of cloud topology
• Knowledge of file share security and Windows ACL administration
• Knowledge of varying cloud platforms
• Familiarity with cloud security at major cloud service providers

Education:

• Bachelor s degree in Information Security, Computer Science or a related field preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Senior Product Analyst – Remote

Location: Cambridge

This role is fully remote, we set a location because some job boards require it.

The Role

We are looking for our first Senior Product Analyst to drive a data-first culture across our Tech & Product team. We strive to understand what drives customer behavior across our product, which features have the highest impact and inform what to build next. With our team still in the foundational stage of product analytics, this role will continue laying the groundwork for measurement, experimentation and opportunity assessment of all Product work.

In this role, you will partner with a team of world-class Product Managers and Engineers to prioritize and measure the work we ship. You will report to the Sr Director, Product & Operations (CEO direct report) and work closely with the Business Operations team.

Possible upward trajectories from this role include senior analytic roles or Product Management.

About the Team

You will formally sit within the Product function at Kasa. Our Product & Technology team is split between the Bay Area, Hungary, and a few remote US locations.

Our PMs and engineers have erse backgrounds in hospitality, consulting, real estate and technology. Everyone joined Kasa because they are passionate about building a platform that delivers value to landlords and serves guests seeking trustworthy, well-priced accommodations in great locations.

In addition, you will engage with analysts on our Business Intelligence function on the Business Operations team. These data wizards will partner on data pipelines, visualization, and more. Finally, you will interface with engineers for infrastructural data requirements.

Day in the life of a Kasa Senior Product Analyst

Drawing on a range of data streams (and many more that still need to be added!), our Senior Product Analyst will unearth insights and reveal the associated business and product implications. We want you to deeply understand what’s happening in our product and how these relate to our company objectives. Combined, you’ll propose opportunities for future feature development and measure the efficacy of solutions in flight.

Projects will require you to (1) Analyze, (2) Tell the Story: what happened and why, and (3) Recommend: what we should do based on these insights.

• Develop and maintain Guest and Operator-facing metrics and dashboards in Looker for Kasa’s Product teams, in addition to ad hoc analysis to help drive strategic business decisions.
• Develop a deep understanding of our customer journeys (across guests, partners and internal teams), measured by key business metrics
• Perform analytical deep-es to analyze problems and opportunities, identify the hypothesis and design & execute experiments
• Inform future experimentation design and roadmaps by performing exploratory analysis to understand user engagement behaviour and derive insights
• Identify key trends and build executive-facing dashboards to track the progress of acquisition, monetization, and engagement trends.
• Extract meaningful insights through analyzing large, complex, multi-dimensional customer behavior data sets
• Set-up and assess multiple product experiments simultaneously
• Translate complex concepts into implications for the business via excellent communication skills, both verbal and written

Experience

• Bachelors’ or above in quantitative field: Statistics, Applied Mathematics, Economics, Computer Science, Engineering, related field or equivalent experience.
• 4-6 years experience using analytics to drive key business decisions; examples include business/product/marketing analytics, business intelligence, strategy consulting
• Proven track record of being able to work independently and proactively engage with business partners with minimal direction
• Proficiency with SQL and comfort writing queries
• Familiarity with data visualization tools like Looker or Tableau
• Strong verbal and written communication skills

Plus if…

• Experience building dashboards and analyzing data within Looker
• Experience with front-end web analytical tools like Amplitude, Pendo or Heap (Alternatively: Google Analytics, Mixpanel, etc.)
• Proficiency in programming/scripting like R or Python is a plus
• You’ve worked in the hospitality industry at some point in your career
• You’ve worked for small and large enterprise companies

In one year, you will succeed at Kasa by having:

• Understood the guest, landlord and operating team product challenges facing companies in the furnished hospitality space
• Worked with Product Managers to define and refine the metrics we use to measure progress against our team and business objectives, sharing these in a public, easy-to-consume format
• Leveraged data to surface multiple high-impact opportunities that lead to product change and yield the intended effect

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
• Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work
• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.
• Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Title: Lead, Data Operations

Location: United States – Remote

About the Team

The Business Systems Transformation and Acceleration organization enables the productivity of our sales and go-to-market organizations through intelligent workflows, reliable data and scalable systems. We partner with groups across the company including Product, Finance, Engineering, Operations, and Analytics to build important systems and help the business to move faster. This team builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across our services.

About the Role

We are looking for a Lead Data Operations Analyst who will be a key player in DoorDash’s Business Transformation and Acceleration (BTA) group. Your mission will be to transform and manage our data so that it is meaningful for our users, and is available for insights and important processes. You will work with our Business Systems team, Product Management, Sales/Support Strategy & Operations teams to design the projects you work on, serving as the business process and systems expert on Master Data management, Data operations and Data governance (hygiene, quality, and enrichment).

You will report into our Head of Data Operations and Governance on our Business Transformation and Acceleration team in our Strategy and Operations organization. This role will be 100% remote with the expectation to travel to a hub once quarterly for in-person events.

You’re excited about this opportunity because you will

• Join a rapidly evolving team dedicated to process improvement at every step of the process
• Ensure tools like Salesforce work for our local and enterprise segments across products, and personas
• Improve the 360-degree view of our Merchants and businesses to bring insights to other teams from Marketing to Support.
• Work with DoorDash’s Internal groups to implement data governance and operations frameworks
• Review the business processes and work flows needed for strengthening data management and help identify, clean, and assure required data.

We’re excited about you because

• You get excited about data stewardship, cleanliness, and unblocking teams through stellar data support
• You like to measure progress in every detail, and enjoy applying data profiling and analysis to tell a story.
• You know how to balance immediate results while driving towards a strategic long-term roadmap.
• You have a delivery-focused approach that blends a variety of tools to solve important business problems

Qualifications

• 4+ years of relevant work experience
• Experience with Data Analysis, Data Governance, and Data Operations
• Proficient in business process analysis and agile methodologies
• Familiarity with Salesforce operations and common data model
• Experience with SQL and Data profiling

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $105,570 – $142,830, plus opportunities for equity and commission. Compensation in other geographies may vary.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Technical Support Engineer – Tier 3

UNITED STATES (REMOTE)

SUPPORT SERVICES

FULL-TIME

Imagine yourself here!

OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).

OpenGov is the leader in modern cloud software for local governments and state agencies. We have surpassed 1,100+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.

OpenGov is a 2021 Top Workplaces USA award winner and a Forbes 2022 America’s Best Startup Employer!

About the Technical Support Engineer – Tier 3 role:

The Technical Support Engineer – Tier 3 will take ownership of cases that have been triaged and elevated by Tier 2, utilize advanced tools and product knowledge to work towards a resolution, all while achieving high customer satisfaction. The ideal candidate must be able to translate technical responses from Engineering into a customer-friendly format when more information is needed or a resolution has been provided. The Technical Support Engineer – Tier 3 will document and elevate customer-reported defects and collaborate with Engineering and Product on hot fixes. This position will assist in mentoring Tier 2 and work closely alongside the Engineering, Product, Professional Services, and Customer Success teams to solve advanced customers’ cases.

We are looking for team members who demonstrate our Mission, Core Values and have a High EQ.

OpenGov is the leader in providing our nation’s state and local governments with modern cloud-based software.

OpenGov -Mission:

Powering a more effective and accountable government.

OpenGov -Core Values:

• We do what we say we’ll do.

• We drive for customer impact

• We have a passion for the mission

Technical Support Engineer – Tier 3 Responsibilities:

45% – Problem Management

Conduct advanced troubleshooting of elevated cases from Tier 2 and utilize advanced analytical skills, experience, and judgment to provide an explanation of root cause and resolution. Test, replicate, and escalate blockers to leadership or engineering development, working with the Engineering and Product teams to determine a workaround or solution.

Utilize the service desk platform (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards Mean Time to Resolve (MTTR) goals for cases. Work with various Technology Partners on troubleshooting upgrades, patches, and hotfixes that impact the functionality of OpenGov suites. Partner with Engineering and Product to test releases and perform post-upgrade validations.

30% – Special Projects

Perform assigned projects that are required to meet corporate and department objectives. Lead or participate in Hackathon Projects to improve our products, processes, or customer experience. Create documentation for new initiatives in the form of standard operating procedures so support team members can utilize them once implemented.

15% – Knowledge Management

Add to the OpenGov Resource Center by creating new knowledge content based on resolved cases. Contribute to the existing knowledge base and support peer education and efficiency through documenting repeatable processes. Provide visibility around observed trends and delegate the creation of draft articles to Tier 1 or Tier 2 team members to expand their awareness.

10% – Growth & Development

Develop the skills necessary to troubleshoot a wide range of products and technologies using standard procedures. Participate in scheduled training sessions to learn internal and proprietary technologies. Utilize the OpenGov education portal to expand your technology skills to improve case resolution and for career advancement.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience

• 7+ years of Technical Support Center experience with SaaS products

• Excellent interpersonal, written, and verbal communication skills

• Advanced technical aptitude to problem solve and understand complicated problem statements

• Advanced proficiency with documenting cases by triaging, responding, troubleshooting, and resolving

• Strong ability to collaborate and thrive within a team environment

• Proven ability to mentor and lead others to action on key initiatives

• Strong ability to learn new technologies and concepts quickly

• Proven ability to manage multiple competing priorities

• Proven ability to de-escalate sensitive customer situations

• Advanced proficiency with utilizing various tools to further troubleshoot application issues

• Advanced proficiency with a Service Desk platform (ZenDesk, Service Cloud, SNOW, JSD, etc.)

• Advanced proficiency with JIRA and Kanban boards

• Partnering with Engineering and Product on customer escalations requiring hotfixes

• Ability to lead meetings with multiple stakeholders and documenting action items towards resolution

• Strong negotiation skills on key initiatives and can influence all levels of the organization

• Proven experience with a Knowledge Management system and creating knowledge articles

• Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change Management, and Release Management

• Serve in an on-call rotation for after-hours emergency escalations

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times’ 40 under 40 class of 2018!

» Funding: $200 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,000+ governments (and counting) using our products and seven acquisitions in the past six years! Click here for read more.

» Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2021 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (six consecutive years), we are the leader in cloud software for our nation’s cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We’re powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Senior Software Engineer – Data infrastructure

San Francisco, CA or Remote (U.S.)

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine’s largest network in the United States, there’s an elevated level of responsibility in everything we do. We don’t take that responsibility lightly and are committed to building erse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximity’s core values is stretching ourselves. Even if you don’t check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

This role can be filled in our San Francisco headquarters OR remotely in the U.S.

About Us

Our data teams schedule over 1000 Python pipelines and over 350 Spark pipelines every 24 hours, resulting in over 5000 data processing tasks each day. Additionally, our data endeavors leverage datasets ranging in size from a few hundred rows to a few hundred billion rows. The Doximity data teams rely heavily on Python3, Airflow, Spark, MySQL, and Snowflake. To support this large undertaking, the data infrastructure team uses AWS, Terraform, and Docker to manage a high-performing and horizontally scalable data stack. The data infrastructure team is responsible for enabling and empowering the data analysts, machine learning engineers, and data engineers at Doximity. We provide and evolve a foundation on which to build, and ensure that incidental complexities melt into our abstractions. Doximity has worked as a distributed team for a long time; pre-pandemic, Doximity was already about 65% distributed.

• Our company core values
• Our recruiting process
• Our product development cycle
• Our on-boarding & mentorship process

Here’s How You Will Make an Impact

As a data infrastructure engineer you will work with the rest of the data infrastructure team to design, architect, implement, and support data infrastructure, systems, and processes impacting all other data teams at Doximity. You will solidify our CI/CD pipelines, reduce production impacting issues and improve monitoring and logging. You will support and train data analysts, machine learning engineers, and data engineers on new or improved data infrastructure systems and processes. A key responsibility is to encourage data best-practices through code by continuing the development of our internal data frameworks and libraries. Also, it is your responsibility to identify and address performance, scaling, or resource issues before they impact our product. You will spearhead, plan, and carry out the implementation of solutions while self-managing your time and focus.

About you

• You are fluent in Python development, using its common toolchains (Pip, PyPI, Pyenv, & Virtualenv), and Bash.
• You have operational experience supporting data platforms and pipelines using the following: AWS, Docker, and continuous integration workflows.
• You possess advanced knowledge of Linux & Git and feel at home in a remote Linux server session over SSH.
• You have experience operating and using many of these AWS Services via Boto3 and the AWS CLI: EMR, IAM, KMS, Lambda, RDS Aurora MySQL, S3.
• You might have experience with languages and systems such as: Airflow, Ansible, CircleCI, Github, JupyterHub, Kubernetes, MySQL, Poetry, AWS SageMaker, Snowflake, Spark, SQL, Terraform.
• You have professional operations or data engineering experience, with a focus on infrastructure supporting data processing pipelines and lifecycles.
• You are foremost an engineer, which means you are passionate about delivering high-quality, well-tested code that is documented and easy for your teammates to understand.
• You agree that concise and effective written and verbal communication is a must for a successful team.
• You have an understanding of problem-solving and troubleshooting techniques.
• You have the ability to self-manage, prioritize, and deliver functional engineering solutions.
• You are user experience and product focused. You build solutions while thinking about the impact it has on our users and enhances the product.

Why you want to work here/Benefits/Perks

Doximity is proud to offer industry-leading benefits. Some of our offerings include:

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Family building support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!

Kernel Resilience Engineer

Canonical is building a Kernel Resilience team to harden the Ubuntu kernel. This team will drive proactive efforts to exercise and stretch the stability, reliability, and security of the kernel. Kernel Resilience takes responsibility for the overall quality of the Linux kernel, through aggressive test frameworks and regimens, hardening the kernel against exploits and vulnerabilities, as well as building and maintaining a highly automated kernel build and test infrastructure. We have access to a very large array of hardware, and we would like to keep it busy!

This is not a role for button pushers to monitor results! We will select candidates who make it their mission to crash or penetrate the kernel, and then drive the eventual resolution of discovered issues. You will be expected to raise the bar on industry best practices, to push the limits of possibility on proactive, gloves-off stress testing.

The successful candidate will have experience covering some combination of Linux kernel development, quality assurance, security exploits, and back-end development. You may be a seasoned kernel developer looking for a new challenge in back-end automation. You may always have wanted to go deeper’ into the kernel? Curiosity and a desire to poke it and see what happens’ will be essential for this role.

What you’ll do

• Work with bleeding edge and early access systems and hardware
• Ensure an ongoing commitment to industry-leading quality, reliability and security standards
• Proactively identify security and stability issues by devising ingenious new ways to break the Linux kernel
• Contribute to the development of an advanced Linux kernel build service
• Engage with other teams at Canonical, the open source community and commercial partners
• Work from home with global travel up to 20% for internal and external events

Who you are

• Innovative out-of-the-box style thinker not afraid to break things
• Significant programming experience in Python, with strong C skills highly regarded
• Ability to communicate effectively in English, both written and oral
• Someone with high standards for overall quality, and not afraid to ensure they are met
• At ease working in several different technical domains concurrently
• Substantial experience in Linux system configuration, customization, and deployment
• Solid understanding Linux kernel internals and development principles
• Deep knowledge of security as it relates to the Linux kernel
• Productive in a globally distributed team through self-discipline and self-motivation, delivering on time
• Contributed to an open source project in the past
• Understanding of agile software development methodologies
• Earned a bachelor’s (or equivalent university level) degree, preferably in a technology field

What Canonical Offers:

• Learning and development
• Annual compensation review
• Recognition rewards
• Annual leave
• Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world’s best free software platform. Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

Title: Analytics Engineer

Location: Remote, Anywhere

The main focus of this role will be our operational platform data. We generate an enormous amount of data in the routine operations of our platform, and we want to put it to work improving reporting and automating operational processes. Big Data scale metrics will be a focus, so an awareness of BigQuery cost drivers will be required. You need not possess the skills now, but you will need to be literate and aware of how to work with big datasets while keeping an eye on costs.

The ideal candidate can be flexible in hours but comfortable being available 9a-1p EST.

What you can expect to do on a daily basis

• Learn the ins and outs of how our data is represented in our BigQuery warehouse. Transforming, enriching, and relating these data with SQL and dbt into meaningful, business oriented data sets is the job.
• Grow into the role of liaison between our data team and other teams in the company. We look forward to helping you become an expert on our data while you build an understanding of their needs and processes.
• Scope and build a reporting structure based on our platform operational data to meet the needs of our fellow Platformers.
• Nurture your curiosity to not only know what is going on across the operation but also why.
• Advise teammates on best practices with large-scale datasets

What you bring

• A caring mindframe and an empathetic spirit. The ability to think from other perspectives is a kindness we ask of all teammates.
• Thorough skill with writing SQL. This is a SQL first position – we use dbt to manage our Transform layer to connect our raw data with our end users.
• An enthusiastic understanding of data process analysis and implementation, with experience doing needs assessments.
• Comfortable interfacing with multiple teams and working directly with teammates to identify common solutions.
• Clear communication in written and spoken English.

Nice to have

• Familiarity with dbt, Git, Python, or Platform.sh.
• Creative energy for data visualization.

What we bring as a team

• The mission of the Data and Analytics Department is to make Platform.sh smarter by enabling a deeper understanding of our customers and our internal operations.
• We understand that success is a journey of improvement, and as such, it comes in many forms and relies on iteration and continuously adopting the next right thing.
• We uphold an environment of trust, communication, inclusivity, and innovation.

This is a remote job. Work from anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly erse, global teams.

As a side effect of teams being spread across time zones, you may have to tolerate occasional early morning meetings if you live in the Americas, or late night meetings if you live in an APAC country*. We do our best to accommodate time zones but there are preferred hours for certain roles and teams. The team you interview with will be able to give you a clear idea of their collaborative hours.

* Some teams are extremely flexible with no odd-hour meetings while others have planned on-call or necessary times. Actual flexibility is dependent on the role, team and location.

Company perks and benefits

• Leadership that cares
• A global team rich with culture and ersity
• An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas.
• A product you can believe in. We’re changing the way companies develop and manage their web applications
• Wellness stipend of $300 a year
• Professional development budget of $800
• Tandem a pool of linguists from around the world willing to help each other work on learning new languages
• $3,000 office budget at hire (computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender) and a welcome kit of branded swag
• A yearly global gift exchange – get paired up with someone 3,000 miles or kilometers away and share a part of your home
• We’re voted as A Best Place to Work. 96% of employees think Platform.sh is a great place to work
• Company-wide DE&I initiative that you can be a part of
• Yearly, international, company-wide meetups (when we’re not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)

Subject Matter Expert – General Coding Logic

Remote

About Triplebyte

Come help us build the future of software engineer hiring!

Triplebyte is on a mission to create a more just tech industry by fixing hiring for software engineers. This is important because millions of people have skills (and deserve good jobs), but don’t fit the profile that recruiters seek. We aim to cut out that noise by matching opportunities to people who have the skills to succeed in them – regardless of their background. Companies from stealth-startups to global brands source and hire engineers from Triplebyte.

Over the course of 2020 and 2021, we’ve executed well on a major pivot in our business strategy amidst a global pandemic and economic recession. Now, we’re emerging from the pandemic stronger than ever. We have plenty of runway, we’ve been outperforming on sales / renewals, and we’re excited to ramp up on hiring again!

We have an all star list of investors, some of which include: Garry Tan, Sam Altman, Paul Graham, Justin Kan, Drew Houston and Michael Seibel just to name a few.

You can also read some case studies with a few of our partner companies like Flexport, Mixpanel and Gusto and also learn more about us here:

• Triplebyte Blog- Rethinking Triplebyte
• Triplebyte raises $35M for its online coding test and credentialing service for hiring engineers
• Triplebyte incubates ColorStack to increase Black and Latinx representation in CS programs
• Building an Engineering Team – Harj Taggar and Ammon Bartram

Role Description

Triplebyte has developed a modern approach to skill assessments, backed by extensive psychometrics research and validated with real technical interviews and hiring outcomes at 1,000+ companies. Our assessments are background-blind, unbiased, and designed to be highly predictive of success in downstream technical interviews, thus they help every candidate put their best foot forward when being considered for an engineering / data science role.

As a Subject Matter Expert, you’ll develop new content for multiple-choice skill assessments in general coding logic. Through these questions you’ll look to test understanding of various concepts, models, technologies and practical implementation considerations that engineers need to be familiar with. The content will span a range of skill levels from Entry-level through Principal. We design the content to be clear, unbiased, and relevant to practical jobs in the tech industry. Therefore we are looking for people with a combination of practical experience in the industry, detail orientation and an interest in teaching / coaching.

What you’ll do

• Identify topics to develop content
• Develop questions for multiple-choice tests for general coding logic
• Work with Triplebyte’s assessments team to review questions for quality assurance
• Peer review questions developed by other subject matter experts

What you’ll need to be successful

• 5+ years professional experience in engineering, using modern technologies
• Experience in hiring / interviewing engineers
• Deep practical and theoretical understanding of modern web technologies including how they work under the hood
• Familiarity with tools, languages and Libraries commonly used
• Understanding of practical implementation considerations and ability to define trade-offs between system architecture decisions

Bonus Qualifications

• Academic / teaching experience

Company Culture

We have a laid-back, friendly office culture. Over lunch you’ll often find us discussing the latest in technology, books, and pop culture, and then maybe getting in a quick game of chess or babyfoot (foosball).

Since we’re an early-stage company, we move fast, and it’s important that each member of our team is able to take ownership of projects by defining problems, brainstorming solutions, and running experiments.

Jumpstart Your Application

If you want to jump ahead in the hiring process, you can do so by completing our short Quiz. It usually takes around 30 minutes to complete. In addition to completing the Quiz, make sure to submit your application.

The first step is to complete a short technical quiz, which takes about 15 minutes. This will help us better understand your strengths and expedite your hiring process.

Even if your experience doesn’t match all of the above requirements, we invite you to apply anyway. We recognize that talent comes in different forms. Our business is matching engineers with their next great opportunity, regardless of background. We apply the same ethos to our internal hiring. We’re looking for a team member with enthusiasm and the ability to do the job, not a perfect resume.

Compensation and Benefits for full time employees

• Competitive salary and stock options package
• Open vacation policy
• Employer-paid health, vision, and dental insurance
• 401(k) plan
• Pre-tax commuter benefits
• Daily catered lunches

Senior Data Engineer, Big Data

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

GitLab is looking to hire a Senior Data Engineer, Big Data, to their team!

This role requires an analytical and business-oriented mindset with the ability to implement rigorous database solutions and best practices in order to produce and influence the adoption of strong quality data insights to drive business decisions in all areas of GitLab. Data Engineers are essentially software engineers who have a particular focus on data movement and orchestration.

Location – This position is 100% remote

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do in this role…

• Maintain our data warehouse with timely and quality data
• Build and maintain data pipelines from internal databases and SaaS applications
• Create and maintain architecture and systems documentation
• Write maintainable, performant code
• Implement the DataOps philosophy in everything you do
• Plan and execute system expansion as needed to support the company’s growth and analytic needs
• Collaborate with Data Analysts to drive efficiencies for their work
• Collaborate with other functions to ensure data needs are addressed
• This position is always central and reports to the Manager, Data
• Understand and implement data engineering best practices
• Improve, manage, and teach standards for code maintainability and performance in code submitted and reviewed
• Create smaller merge requests and issues by collaborating with stakeholders to reduce scope and focus on iteration
• Ship medium to large features independently
• Generate architecture recommendations and the ability to implement them
• Great communication: Regularly achieve consensus amongst teams
• Perform technical interviews

We’re looking for…

• 5+ years hands-on experience deploying production quality code
• Professional experience using Python, Java, or Scala for data processing (Python preferred)
• Knowledge of and experience with data-related Python packages
• Demonstrably deep understanding of SQL and analytical data warehouses (Snowflake preferred)
• Hands-on experience implementing ETL (or ELT) best practices at scale.
• Hands-on experience with data pipeline tools (Airflow, Luigi, Azkaban, dbt)
• Expertise in designing and developing distributed data pipelines using big data technologies on large scale data sets demonstrated with years of proven experience.
• Has experience with various streaming data concepts, such as Kafka.
• Can lead full scale Data Lake implementations.
• Has good understanding of Lambda Architecture.
• Strong data modeling skills and familiarity with the Kimball methodology.
• Understand and implement data engineering best practices
• Experience with Salesforce, Zuora, Zendesk and Marketo as data sources and consuming data from SaaS application APIs.
• Share and work in accordance with our values
• Constantly improve product quality, security, and performance
• Desire to continually keep up with advancements in data engineering practices
• Catch bugs and style issues in code reviews
• Ship small features independently
• Ability to use GitLab

Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.

SENIOR DATA SCIENTIST, MACHINE LEARNING – MARKETING

San Francisco, CA or Remote (U.S.)

Discord is looking for experienced, proactive and self-driven Machine Learning Data Scientists to join our Marketing Data Science team! You’ll use your expertise in machine learning to help Discord achieve its mission via marketing solutions.

At Discord, Data Scientists on Marketing DS team partners directly with key marketing and business departments across 3 core business areas, including growth marketing, revenue marketing, and community marketing. DSML at Marketing DS team provide cutting-edge machine learning solutions to: (1) grow new users, engage and retain existing users, (2) promote monetization features such as Nitro, (3) enable creators, admins, and moderators to successfully build, run and even monetize communities. Each area is an important component of the Discord business. Check out our blog about how our team informs strategy & innovation at Discord here!

What You’ll Be Doing

• Apply state-of-the-art machine learning techniques to provide a deeper understanding of product, users, and communities
• Build predictive models to support high impact company initiatives
• Ideate, communicate, and partner directly with product, engineering, and business teams to improve decision-making and drive impact

You Will Thrive In This Role If You Have

• Expertise in at least 2 of the following domains: linear models, neural networks, tree-based models, and unsupervised learning
• 2+ years of industry experience in developing and productionizing applied machine learning for internal use cases (i.e. low SLA, batch models)
• Masters, PhD, or equivalent experience in a quantitative area such as Computer Science, Applied Stats, Math, Astrophysics, etc
• Proficiency with Python
• Knowledge of SQL
• Excellent communication skills, with the ability to explain complex findings and technical approaches to a variety of audiences
• Desire to work with amazing, passionate technical and non-technical partners who care deeply about solving challenging problems to improve Discord for its users
• Last but not least – a collaborative attitude and a healthy dose of natural curiosity!

Bonus points

• Experience visualizing and auditing model outputs to ensure models are performing as intended

#buildbelonging

(New York City only*) Minimum salary of $186,000/year + equity and benefits Note: Disclosure as required by NYC Pay Transparency Law

(Colorado only) Minimum salary of $148,800/year + equity and benefits *Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A erse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Senior Game Analyst

REMOTE

PUBLISHING ANALYTICS & DATA SCIENCE

FULL TIME

Company Overview:

A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.

Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.

Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.

Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.

Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.

Job Purpose:

Analytics, Data Science and Engineering (ADSE) is the heart of player, product, and business insights on our titles. The Senior Game Analyst, focusing on performance marketing and optimization, is one of the most critical roles in ADSE. It acts as a centre of acquisition and player growth insights for our Studio. The person in this role is most successful when they can merge analytical skill with performance marketing and game industry knowledge to drive player growth.

This Senior Game Analyst role will deliver insights learnings and guidance to third party studios and business development staff. They will have a significant impact on the direction of games, third party development teams and new publishing opportunities.

Key Duties Include:

• • Grow relationships across both the Jagex studio and third party organisations to promote a data-driven partnership
  • Add valuable actionable insights to aid in the development of third party games
  • Create KPI dashboards to monitor the health of third party titles for both internal and third party use
  • Responsible for tracking, reporting, and analyzing the performance of third party games, ad-hoc analytic requests, and development/automation of regular reports.
  • Analyze A/B and multi-variate tests, communicate results and provide recommendations
  • Query and analyze big data to uncover high-value insights with direct impact to improve game and player experience
  • Partner closely with game development and engineering teams in designing telemetry events to better understand product quality
  • Guide decisions on product and feature roadmaps using a variety of data sources and analyses
  • Brainstorm with development and business teams to direct ambiguous questions or misleading metrics into impactful analysis plans
  • Drive deep, impactful learnings by working with large datasets and combining that with game design experience and research to deliver a story-driven direction based in data
  • Present analytical conclusions to business stakeholders clearly and practically
  • Partner with data engineering to manage data requirements such as schema requirements and data format to support high-quality deliverables
  • Conduct useful analysis while adhering to version control, documentation, and reproducibility practices

Qualifications:

• • Extensive knowledge of SQL, Python or R, Statistical Modeling & Data Cleansing Techniques.
  • Extensive knowledge of quantitative techniques and tools.
  • Crafting a clear message for your audience using complex ideas and insights in a simple to understand manner.
  • Base understanding of project management, research, and scientific testing.
  • Strong domain knowledge in assessing digital products, working in a game analytics environment in core statistical modelling and toolsets.

Company Benefits:

– Flexible Working

– Bonus Scheme

– Private Health Care

– Gym Membership

– Generous Pension Contributions

– Life Insurance

– Free Cycle Repair

– Income Protection

– Dental Plan

– Free Fruit and Drinks

– Subsidised Canteen

Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application!

Support Systems Admin

Anywhere in the United States

About the position

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Support Systems Admin to join our team!

This Support Systems Admin will work with our customer-facing teams as a Zendesk Administrator and will be focused on the configuration and maintenance of the tech stack used by the Support team at Greenhouse. They’ll be responsible for maintaining our existing Zendesk workflows, troubleshooting, report building, building out the Zendesk roadmap, and configuring new functionality. This inidual will work cross-functionally with our Customer Success, Engineering, Professional Services, and IT teams as well as own the data hygiene and clean-up process and help us run more efficiently.

Who will love this job

• An inquisitive problem solver – you take the time to dig deep to identify the problems below the surface
• An expert operator – you love building systems that ensure things run efficiently
• A meticulous organizer – you have a natural ability to craft order from chaos and a determination to get the details right
• A collaborative partner – you know that working cross-functionally is the best way to get the job done and you’re comfortable stating your case for positive change

What you’ll do

• Develop, test, and deploy continuous improvements of Zendesk
• Troubleshoot, diagnose, and resolve problems with key workflows
• Surface and implement improvements to existing workflows, administration, and automation
• Use data to improve customer experience, ticket deflection, and agent productivity
• Enable the team with system process documentation and training
• Define the Zendesk roadmap and prioritize projects based on cross-functional needs
• Build strong relationships with the Support, Customer Success, Professional Services, and IT teams to best understand their needs and optimize tools to support them
• Deploy scalable processes and rules to ensure data hygiene, process compliance, and clean reporting

You should have

• Experience administering Zendesk (Enterprise tier, a plus)
• Working Knowledge of Zendesk channels including Support, Guide, Talk, Chat & Explore
• Strong understanding of Zendesk SLA functionality and reporting
• Working knowledge of Zendesk development SDK and Webhooks, API’s, HTML /CSS
• Experience writing scalable business rules and automations
• Experience with Customer Support team processes at a SaaS company
• Zendesk Support Administrator Certification, a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The ranges added below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $70,000 – $94,000

Who we are

At Greenhouse, we celebrate having a erse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 – 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee’s journey. From day one of our interview process to executive “Ask Me Anything” sessions, we consistently cultivate an inclusive environment.

For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days’ vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a erse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a erse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a ersity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and erse hiring needs.

Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us – as iniduals and as teams. At this time, all employees are working remotely due to COVID-19.**

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].

Title: Sr. IT Support Specialist, UK

Location: Remote – U.S.

Headspace Health is looking for a Sr. IT Support Specialist, reporting into our Manager, IT Operations. The Sr. IT Support Specialist must have an understanding of support principles, project management fundamentals, strategy and technical acumen. They should be an autonomous critical thinker and problem-solver with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required. The primary focus of our Sr. IT Support Specialist will be to provide end-user support to our growing staff around the world, with a focus on our London office and International personnel via our ticketing system utilizing email, chat, video and phone communications.

How your skills and experience will come to life at Headspace:

• Provide Tier 1 and Tier 2 support for situations requiring in-depth technical expertise
• Provide technical support and/or training for systems, services and platforms in person, via email, via video conferencing, and by phone
• Being resourceful and having a curious mind to find and solve the root causes of technical issues
• Assisting with the management of the support queue to ensure issues are prioritized based on business needs, ensuring issues are successfully resolved
• Being an excellent communicator who enjoys working independently and as part of a team
• Serve as a resource to more junior IT specialists
• Strong customer focus mentality
• Eagerness to learn and interest in developing new skills
• Willingness to adapt and prioritize in real-time to meet business need

What you’ve accomplished:

• 5+ years experience in a similar role, ideally supporting 300+ users in tech/creative industries
• Extensive experience with Mobile Device Management platforms (JAMF, Intune a plus)
• Experience with Project Management principles (ITIL, PMI, etc.)
• Experience with Vendor management.
• Experience using and monitoring a ticketing system, adhering to variable SLAs (ServiceNow a plus)
• Experience with Google Workspace Enterprise administration required
• Experience with SaaS application access management via Single Sign On (SSO) required (Okta experience a plus)
• Experience with Microsoft Office 365 software and user management
• Experience supporting collaboration and video telepresence systems, remotely and in-person.
• Experience supporting macOS and associated imaging technologies (BASH scripting a plus)
• Experience supporting Windows 10 (Command Line / PowerShell a plus)
• Intermediate understanding of change management and IT security principals
• Intermediate understanding of wired and wireless networking technologies a plus (Cisco Meraki preferred)
• Available to assist with after hours support for urgent requests

How to get started:

If you’re excited by the idea of seeing yourself in this role at Headspace Health, please apply with your resume and a cover letter that best expresses your interest and unique qualifications.

Title: Part-Time Data Scientist, PIK (Projects In Knowledge)

Location: Remote/Nationwide Remote/Nationwide USA

If you are enthusiastic about education, using your skills and talents to help improve people s lives, and interested in working on a team of professionals at a globally respected education organization- you ve found the right place. At Kaplan, we re passionate about what we do and who we do it for.

Unyielding determination to make a difference in people’s lives through the power of education- That is Kaplan. For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are the intersection of education and technology, providing our students and clients with an experience that not only allows them to achieve their goals, but also ignites lifelong learning. Kaplan s culture of collaboration, innovation, and creativity truly makes Kaplan a great place to work and positions us to continue to deliver a best-in-class educational experience.

The future of education is here and we are eager to work alongside those that want to make a positive impact and inspire change in the world around them.

The Data Analyst role is a creative problem solver who utilizes learner, clinician, and patient data to perform analysis and create visualizations and uses modeling skills to uncover and present insights that will significantly and meaningfully impact business decisions and actions. She/he applies data analysis expertise in identifying, defining and executing state-of-the-art techniques to uncover data insights important to our business.

Successful candidates will have good communication and critical thinking skills, and the ability to break down complex problems. Quick learners are preferred over many years of experience, as are candidates who aspire to make a difference over those who aim to just fill orders.

This is a part-time role and will require about 20 hours a week.

Primary/Key Responsibilities

• Develop, maintain, and manage analytics, reporting, and other Business Intelligence solutions
• Extract, manipulate, analyze & interpret data from various corporate data sources developing advanced analytic solutions, deriving key observations, findings, insights, and formulating actionable recommendations
• Generate clearly understood and intuitive dashboards using knowledge of UI/UX best practices
• Participate in best practice sharing and communication platform for advancement of the data analysis discipline
• Assist in execution of company-wide data initiatives
• Comply with established Service Level Agreements to ensure timely, high-quality deliverables with value-add recommendations, clearly articulated key findings and observations
• Present impact, insights, outcomes & recommendations to key business partners and stakeholders
• Other duties as assigned.

Education & Experience

• Bachelor’s or Master s Degree in Computer Science, Statistics, Mathematics, Machine Learning, Business, or similar degree with a quantitative emphasis
• 2+ years of experience in data analysis in a digitally advanced industry focusing on sales and business development, strategic initiatives, marketing and/or operations
• Advanced knowledge of best-in-class analytic software tools and languages: Tableau, SQL, Salesforce, Python, R, Excel
• Experience in data visualization and data mining techniques.
• Strong Critical thinking skills to track down complex data and engineering issues, evaluate different algorithmic approaches, and analyze data to solve problems
• Ability to translate/communicate complex analytical/statistical/mathematical concepts with non-technical audience

Preferred Qualifications

• Working knowledge of best-in-class technology “big data” platforms and cloud-based technology is a plus.

Compliance and IT Security Manager (Remote)

WASHINGTON, DC

ENGINEERING SOFTWARE ENGINEERING

FULL TIME – REMOTE

At Kit Check, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower stakeholders to deliver the right medicine to the right patient at the right time, every time. We are a venture-backed, high growth healthcare technology company with a start-up ‘vibe’ and over 950 customers tracking medications using our proven solutions.

Kit Check is looking for a talented and experienced Security and Compliance Engineer to join our team. As a member of the team, you can expect to work in a highly visible, cross-functional role. As an engineer on this team, you’ll play an advisory role across the whole company, and you’ll help all Kit Check engineers build secure-by-default systems and triage and mend vulnerabilities on their systems.

The Platform, Data, and Security Engineering team is responsible for building scanning and threat detection systems to monitor Kit Check’s cloud deployment (AWS-native) and other digital assets. They train all Kit Check employees on security best practices, conduct risk assessments of new vendor integrations and product launches, and develop internal protocols, processes, and relationships to ensure customer assurance and trust. Lastly, they build and maintain core standards around security, availability, and confidentiality reflected in our compliance certifications and the automation to monitor and enforce these standards across Kit Check.

We’re excited to share our passion for scalable, engineering-driven, security with you, and for your perspective to help shape our team’s goals. You will be responsible for contributing to, operating, and improving all things related to our security and compliance requirements for SOC2, HIPAA, and CGMP.

What You’ll Get From Us:

• • Opportunities to solve problems of scale, debt and security to redefine what’s possible in Medication Intelligence
  • Strong voice in what we work on, how it works, and how it is built
  • Room to be creative and choose your own path
  • Trust in your sense of ownership
  • Coworkers who you’ll learn from, who will push you and who are looking to learn from you

This Role Can Expect To:

• • Build well-architected and relevant cloud-based data classification and threat detection systems that integrate with our internal platform for assessing and resolving risk vectors
  • Support internal customers of security and compliance services by shipping features to address their needs, consulting on pain points, and designing improvements to our internal team interfaces
  • Partner with other internal product teams to implement a secure-by-default design into their own products
  • Assist with responses to customer questions, questionnaires, and contract issues regarding compliance and security.
  • Conduct reviews, train employees and advise on matters related to security and compliance across Kit Check
  • Partner with Kit Check engineering teams to understand and resolve security incidents that arise on their services
  • Promote a culture of operational excellence by meticulously testing and monitoring our team’s systems and code, and being on-call to support the health of our services
  • Design systems and make decisions that will keep pace with the rapid growth of Kit Check
  • Document your work and decision-making processes, and lead presentations and discussions in a way that is easy for others to understand
  • Uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decisions

Important Skills and Traits:

• • Experience developing, implementing, and monitoring internal practices for SOC2, HIPAA or ISO information security compliance standards
  • Ability to persuasively represent Kit Check’s security posture and the maturity of our operations to customers
  • Proven ability to design and develop low-friction, innovative, and reliable services that integrate security into the fabric of a cloud-based product
  • Clear and persuasive communication of complex and critical information to a broad audience
  • Subject matter expertise in security best practices and the ability to quickly make correct risk assessments that prioritize the overall benefit to the company
  • Track record of building self-service and high-quality tools with a customer-driven mindset
  • A desire to share your expertise through documentation, mentorship, and both written and vocal discussion
  • A personal drive to expand your comfort zone by exploring new and/or unfamiliar tasks and domains
  • A desire to work with iniduals with erse backgrounds, perspectives, and experiences
  • Autonomy and proactivity around driving work to completion in the face of ambiguity
  • Strong proficiency in a programming language, testing practices, and thorough documentation
  • 5+ years of experience in product or infrastructure security-related software engineering roles

What Can Set You Apart:

• • Experience with our tech stack: Docker, AWS (CloudFormation, IAM, ECS, Lambda, RDS, and more) is a plus
  • Experience with software and/or hardware products in an FDA CGMP regulated environment
  • Any code, writing or projects that are public or shareable demonstrating your experience, understanding or approach to security and compliance

This position is a remote position and open to applicants in the continental United States.

Why Kit Check?

Kit Check’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industryand have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

-Competitive salary

-Time off when you need it unlimited vacation days!

-Generous insurance coverage

-401k program with a company match

-Employee stock options

-Fun, collaborative culture!

Title: Data Scientist, Argentina (Remote)

Location: Buenos Aires, Argentina

About Andela

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.

For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global community of professionals, and education opportunities with leading technology providers.

For companies, Andela provides access to a global network of fully integrated team members that unlock their business’ innovation and growth potential.

At Andela, we are deeply passionate about creating long-lasting and transformative growth opportunities for all and doing it in an E.P.I.C. [andela.com/careers] way.

We are excited to continue building our remote first team with incredible people like you!

About the role

Andela’s two-sided marketplace is a multifaceted hub of experienced talent and leading companies with exciting challenges related to pricing, matching, marketplace health, go-to-market campaigns and many others. Data Science is a key weapon at Andela to attack these problems. We employ a wide variety of approaches including but not limited to system dynamics and simulation, machine learning on both structured and unstructured data, recommendation algorithms, and combinatorial optimization. A Data Scientist at Andela will be involved in building ground breaking solutions often embedded in products serving both the marketplace and various business functions. You will be defining solution architecture, crafting the appropriate machine learning / optimization / experimentation model and guiding the execution of this model in collaboration with the Andela data, engineering and product teams.

Responsibilities:

• Work with the Principal Data Scientist and other business partners to identify problem domains and corresponding data science approaches
• Develop the Minimum Viable Product (MVP) version of the solution
• Deploy the solution in production in collaboration with the data, engineering and product teams

Requirements:

• Graduate degree (MS/Ph.D.) in quantitative field such as Economics / Statistics / Operations Research / Computer Science
• 2-3 years work experience applying quantitative methods to business problems
• Flexibility in working with a variety of data science approaches
• Hands-on with coding, Python strongly preferred
• Nice-to-have: proficiency in mathematical modeling

Benefits

• Fully Remote work culture – we hire globally and all of our roles are fully remote!
• Bring your own device stipend – buy your own laptop with funds from Andela
• Quarterly work from home stipends
• Flexible working hours
• Equity (as a part of compensation package)
• Healthcare, 401k / pension (US only)
• Andela Affinity Groups
• Growth & development paths
• Generous Paid Time Off, Parental Leave, Compassionate Leave
• And more to come! We’re on a journey to reimagine global benefits at Andela

At Andela, we outcompete through ersity. We know that our strengths lie in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all iniduals are treated with respect and dignity. Each inidual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

Andela is home for all, come as you are.

Technical Writer

at Modus Create

Global

Experience: Senior

Hello! Are you ready to Work from Home and transform your career?

We’re looking for a Technical Writer to join the engineering team at Modus. Want to help our client’s build awesome solutions to accomplish their goals and vision? Are you interested in working from home with some of the best talent on the planet? Then keep reading.

About You

You love helping and supporting teams to build great software. You have a primary focus on working on preparing the documentation about the project/solution for both internal and external stakeholders based on priorities.

You have 4+ years of experience as a Technical Writer or in a similar role. You have worked with teams before on large and demonstrable projects. You have great experience in planning, shaping, developing, and publishing content for multidisciplinary teams. You have interviewed/worked with subject matter experts (SMEs) to understand, articulate and document both user facing and technical product information. You are also proficient with Markdown and GitHub repo management (planned documentation stack is to be managed via both). Experience in an Agile/Scrum development methodology is a must.

Prior experience as a technical writer in long term durations for a technical/web delivery product is considered a plus. Technical background/knowledge is preferred to assist with vendor/internal process oriented documentation, alongside user facing content that can get fully technical. Experience with Jira, Confluence or Atlassian tools in general is also a nice-to-have.

You have no problem prioritizing and multitasking with minimal supervision. You work independently, researching products and determining the clearest and most logical way to present information to different audiences.

You love learning. You enjoy playing with new tech and exploring areas that you might not have experience with yet. You are a self-driven, self-learner willing to share knowledge and participate actively in your community.

Having overlap with your team is critical when working in a global remote team. Modus requires all team members to overlap with EST morning hours daily. For this specific client Full CET alignment is also required. In addition, reliable high-speed internet is a must.

[In reference to requisitions 1237]

Things You Might Do

Modus is a fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:

• You will primarily be responsible for producing high end user facing documentation which include both non-technical and technical audiences – with the goal to improve the success of our Client’s product and minimise the feedback cycle by maintaining a well-nourished comprehensive documentation stack to compliment the product
• Effectively manage the documentation stack and deliver user-focused documentation
• Work closely with the development team, support teams, and other stakeholders to create and maintain high-quality documentation
• Engage, collaborate and be proactive with stakeholders to address content gaps, respond to direct customer feedback on documentation, and promote continuous improvement of the documentation experience to keep it nourished beyond the on-going update needs
• Give back to the community via open source and blog posts
• Teach and be taught: Modus creates active teams that work in internal and external projects together, giving opportunities to stay relevant with the latest technologies and learning from experts worldwide
• Interact directly with internal and external clients to represent Modus and its values

Why Modus Create:

Our Benefits may vary according to the Country you are located in, so please reach out to our recruiter in case you have any questions.

If you live in Costa Rica and you become a full time employee at our office we offer:

• Competitive compensation
• 100% Remote work (could vary according to the client’s needs)
• Travel according to client’s needs
• Company paid private insurance
• The chance to work side-by-side with thought leaders in emerging tech
• Social Security (CCSS) by law

If you live in Romania and you become a full time employee at our office we offer:

• Competitive compensation
• Medical insurance
• Bookster subscription, gym reimbursement
• Possibility to work from home
• The chance to work side-by-side with thought leaders in emerging tech

If you live in USA and you become a full time employee at our office we offer:

• Competitive compensation
• Health insurance (medical, vision, and dental) and other benefits (FSA and HSA)
• 401(K) match to up to 3.5% of your annual salary
• Remote work
• The chance to work side-by-side with thought leaders in emerging tech
• Flexible Time Off/PTO

If you become a contractor we offer:

• Competitive compensation
• 100% Remote work (could vary according to the client’s needs)
• Travel according to client’s needs
• The chance to work side-by-side with thought leaders in emerging tech

Do you have what it takes? Apply today!

About Modus

Modus Create builds customer-centric products, processes, and platforms to help businesses succeed in the digital economy.

Our global team of strategists, designers, and developers have helped the world’s biggest brands such as Burger King, Kaplan, AARP, PBS, and Time Inc deliver powerful digital experiences to their clients.

Founded in 2011 with HQ in Reston, Virginia, Modus has employees all over the world. Our culture is inspired by the open-source ethos with an emphasis on continuous learning, collaboration, and autonomy. Modus has been recognized as one of the fastest-growing private companies for 6 years in a row by Inc. magazine, and two years in a row by the Washington Business Journal. FlexJobs rated Modus as a top company for remote work.

Based on the model of an open source team, Modites work remotely, and are located across the globe. That’s allowed us to hire the best talent in the world, no matter where they live. Our highly collaborative, autonomous, and effective working environment is fueled by a team unified by a love of continuous learning. Our years of thought leadership including books, whitepapers, blog posts, conference and MeetUp talks, demonstrate our commitment to sharing what we’ve learned.

We encourage every Modus employee to do the same. Our company is a platform for the growth of our employees. Through working with our distributed team of experts on challenging projects, every person that joins the Modus team can expect to continue growing and learning every day. This is your chance to be part of building something great.

*Federal law requires Modus Create to confirm the identity and employment eligibility of all persons hired to work in the United States as full-time employees.

*The statement above does not apply to 1099 Contractors or International Contractors

Modus Create is committed to creating a erse environment, and each of us contributes to inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Database Administrator

Experience Remote done Right. Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on ambitious projects

What we’re working on:

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries

Requirements

• 7+ years experience of professional experience (a technical assessment will be required)
• Experience with Database Management System (DBMS) configuration and tuning, general DB uptime time activities
• Expert experience working with MariaDB, PostgreSQL, and Linux
• Experience being responsible for technical refinements and design of solution architectures
• Installation, configuration, and upgrading of database software and related products. Optimizing database performance
• Has experience designing data architectures and has developed Data Strategies for enterprise level companies
• English fluency, verbal and written

Straight from the Devs

Watch short snippets of actual developers (Real, not scripted) share why they joined YouTube Playlist

Why Clevertech is an amazing place to work at

At Clevertech, you can expect that you will:

• Be 100% dedicated to one project at a time so that you can hone your skills, innovate and grow
• Be a part of a team of talented and friendly senior-level developers
• Work on projects that allow you to use cutting edge tech. We believe in constantly evolving your mastery

The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.

CleverFit Traits

Adaptability

You are comfortable with ambiguity and change, flexible with ideas, and are able to set priorities in a changing environment

Communication

You communicate with colleagues and clients effectively

Collaboration

You are reliable to your colleagues and are able to give constructive feedback to your team members to help them improve

Consulting Expertise

You are a solutions-oriented expert with a client first mindset and demonstrate excellent service to build trust with clients

Professionalism

You are punctual and responsive, and show up as a polished remote professional (zoom background, distraction-free space, good functioning equipment, adequate lighting)

Leadership

You know when to take charge and when to follow, you are proactive on client concerns and needs. You display good judgement and are able to make tough decisions. You are also willing to tell hard truths and give constructive feedback

Growth Mindset

You actively seek opportunities to continuously improve

Kindness

You approach work with genuine care and are a delight to work with

Agile

You thrive in a fast paced environment and can deliver quality work quickly and with grace

Title: Ubuntu Quality Engineering Manager

Location: Home based – Worldwide

We are looking for an engineering manager for our Ubuntu Quality Engineering team, with a mission to take Linux distro quality to a new level through automation and large-scale data analysis.

As the Ubuntu Quality Engineering Manager, you must be passionate about the future of Ubuntu, mindful of the dynamics of the open source ecosystem, and equally aware of mission critical requirements. You will work closely with the various teams involved in creating Ubuntu and influence their practices to improve quality in every step of Ubuntu engineering. Your goal is to rethink the way a Linux distro approaches quality – bringing together automation, third-party analysis tooling, feedback loops from the community and user base, and our own test capabilities. Your team will monitor, develop and improve the quality of the Ubuntu System, to drive quality excellence and best devops practices among Ubuntu Desktop, Server, Containers and VM at package, system and cluster levels.

As an engineering manager at Canonical your role is technical but your focus is your team. You are expected to help them grow as engineers, do important and satisfying work, and work well with colleagues and community. Technical leadership experience and a background in software engineering are necessary prerequisites for this role. You will be expected to lead, challenge, and develop strong engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

What you’ll do

• Set and manage expectations with other engineering teams, management, and external stakeholders
• Advocate and advance modern, agile software development practices
• Develop and evangelize great engineering and organizational practices
• Setup and maintain continuous integration for all supported deliverables
• Define and monitor quality metrics
• Develop a team with a culture of high quality and performance
• Work from home with international travel twice per year for up to two weeks

Who you are

• You have a strong software engineering, Linux, and open source background
• Your technical knowledge includes C/C++, Python programming and Shell scripting
• You have experience with data science to support data-driven quality strategies
• You have experience with quality processes and continuous integration tools and principles
• You have engineering management experience and enjoy growing people

Valued additional experience

• A good understanding of Debian packaging and snaps will be valuable
• Familiarity with an agile development environment

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.Whatever your identity, we will give your application fair consideration.

Title: Analytics Data Engineer

Location: Remote Canada, Remote US, Remote Germany

Now more than ever, the Internet is a utility that facilitates modern life. At Mozilla, we take this to heart, striving to build products that keep the Internet open, accessible, and secure for everyone. We handle terabytes of data every day from millions of users to guide our decision-making processes. We need your help to enable the future of Mozilla in a way that makes us proud!

The Analytics Engineering team at Mozilla is on a mission to empower all Mozillians to make data informed decisions by ensuring they have access to the data they need to do their jobs, in the appropriate format, when they need it and regardless of their data skill level. As an Analytics Data Engineer at Mozilla, you’ll be working closely with other Data Engineers and Data Scientists to build out analytics datasets that help our users better understand the business. You will:

• Help model analytics datasets that enable efficient reporting of different business activities / processes.
• Help design and build systems to monitor and analyze data from Mozilla’s products to ensure the quality, reliability and integrity of our business critical data.
• Help design, build, and improve the infrastructure for ingesting, storing, and transforming data at a scale of tens of terabytes per day.
• Work with data scientists to answer questions and guide product decisions.

General Professional Requirements:

• Proficiency with SQL and Python

• Software engineering fundamentals: modularity, abstraction, data structures, and algorithms.

• Ability to work collaboratively with a distributed team.

Specific Skills/Experience:

Our team requires skills in a variety of domains. You should have proficiency in one or more of the areas listed below, and be interested in learning about the others.

• You have experience with data infrastructure: databases, message queues, batch or stream processing
• You have experience preparing and optimizing data for use in a BI tool such as Looker (preferred), Tableau, Power BI or other similar tools
• You enjoy performing analysis and have used data to answer specific questions and guide company decisions. This role requires exploratory data analysis to help inform what we build for the rest of the organization for them to be able to conduct analysis efficiently on their own.
• You have experience building modular and reusable ETL/ELT pipelines in distributed databases/cloud data warehouses such as BigQuery, Redshift or Snowflake.
• You have experience with highly scalable distributed systems hosted on cloud providers (e.g. Google Cloud Platform)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to ersity, equity, inclusion, and belonging

Mozilla understands that valuing erse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified iniduals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Title: Head of Data

Location: Denver, CO; New York City, NY; San Francisco, CA, Remote

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k), expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

We’re looking for an experienced leader for our Data organization. You will be responsible for improving our products and customer experience by providing relevant and timely data, insights, and decisions across the organization. As one of our most senior leaders, you will play an important role in how data gets used to grow our business and deliver value to our small business customers.

The Data Team at Gusto consists of three functions: Data Platform, Business Intelligence, and Data Science. It’s a team of 50+ iniduals (and growing!) who develop and maintain Gusto’s data infrastructure, capabilities, and tools. They develop core reporting for our product and business teams and build machine learning models and data products to grow our business. As the leader of this team, you will report to the Head of EPD (Engineering, Product, Design, and Data) and be part of the EPD leadership group. We are excited to bring a thought leader to our team who can help drive leading-edge Data work at our company, and foster a representative culture that leads with data and insights to drive great business results.

Here’s what you’ll do day-to-day

• Define and own Gusto’s data strategy, aligning our data roadmap and talent strategy with the company’s strategic plans.
• Recruit, hire and retain a representative team of data scientists, analysts, data engineers and data leaders.
• Partner with business leaders and GMs to ensure that they and their teams have the tools, reporting and support to consistently make the best data-informed decisions. Proactively provide advanced analytics and insights to leaders that they may not be seeing.
• Provide technical guidance to our Data Engineering and BI leaders and their teams to build a world-class data infrastructure and platform
• Improve our credit/risk/fraud models, and analytics, forecasting and reporting capabilities.
• Build data products that can help our 200,000+ small businesses make data-informed decisions.
• Partner with our People, Legal, Compliance and Privacy teams to ensure that we are enforcing best practices and compliant standards for data privacy and security.

Here’s what we’re looking for:

• 10+ years of experience leading Data organizations, preferably at companies serving small businesses and/or consumers.
• A passionate advocate, evangelist and communicator for how to use data across an organization who can both educate and be responsive to your leadership counterparts.
• A nuanced understanding of both the power and limits of how data can inform different types of product and business decisions.
• Experience scaling Data organization through private and public phases of a company journey.
• An excellent communicator at multiple altitudes. You should be able to talk technically with engineers and data analysts, but also be adept at storytelling and decision making through insights, and not lose the executive team/other collaborators in the details of numbers and stats.
• A servant leader: You mentor, coach and grow your leads, open doors for anyone on your team or in the organization, and also identify talent gaps and fill them.
• Experience leading matrixed teams in addition to a centralized organization is ideal. For example, our Data Science team is centrally reporting but embedded within our business segments.

Campaign Manager

International (remote)

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato’s mission is to be the most innovative, tech-enabled media company connecting consumers to the world’s leading brands.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across more than a dozen countries. Launch Potato’s success comes from a erse, energetic culture and high-performing, entrepreneurial team.

YOUR ROLE

This is a dynamic role where you will be supporting campaign operations: set up, tracking, delivery, and debugging. You need not just be an expert in our internal tracking systems, but quickly read through advertisers’ vendor documentation, find a solution, and clearly communicate the answer to the vendor/advertiser and internal teams. You will dig in to find problems while becoming a subject matter expert on all platforms, then teaching best practices cross-functionally.

SUCCESS LOOKS LIKE

• Building, setting up and test tracking urls across all campaigns
• Ensuring proper tracking and reporting for all inbound and outbound clicks with our advertising partners
• Reconciles reporting between our internal tracking platforms and external client platforms
• QA and setting up new creatives, offers, asking and answering questions to ensure everything is rendering as expected
• Providing feedback and task work to account managers and sales
• Communicating directly with clients to ensure campaigns are set up seamlessly
• Conducting investigations when there is a campaign discrepancy or malfunction
• Reviewing platform documentation and internal product setup to find areas of improvement
• Being responsible for analyzing server logs and making sure we are receiving the correct data
• Communicating with internal stakeholders on product improvements and process efficiencies to impact company output and revenue.
• Analyze ad hoc performance reports and make recommendations to the delivery and success of the campaign.

WHAT YOU NEED TO SUCCEED

• 3+ years of ad ops experience and expertise in digital advertising (required) and programmatic (nice to have) ecosystems
• Experience with Postback URL tracking required
• Proficient in setting up CPC, CPA, CPL, CPI, CPM, and Ping Post offer types
• Experience with Tune, CAKE, Appsflyer, Adjust or similar tracking platforms
• Proficiency in SQL, HTML, javascript, XML, and JSON are nice to have
• Comfortable reading and understanding technical documentation
• Experience using Looker, Tableau, Google Analytics or similar BI tools
• Experience with multi-event applications a plus

From Day One, we’ve been committed to having a erse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value ersity, equity, and inclusion.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Want to make your impact in a profitable, high-growth company? Apply now!

HR Data Analyst

Remote | People Operations | Full-time | Fully remote

About myAgro:

myAgro is an award-winning non-profit social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to help 1 million farmers by 2026 lift themselves out of poverty. Learn more from myAgro’s founder and CEOhere. We recently received a prestigious Audacious Prize to accelerate myAgro’s reach in the next 5 years. Join a winning team that is changing the lives of hardworking farmers across West Africa.

About the Role:

Reports to: Data Analytics Manager, with dotted line to Director of Global People Operation

The HR Data Analyst will support myAgro in building a complete picture of our people across different domains. You will work with our global HR team to collate and relate different people data through comprehensive systems and analysis. You will: automate donor reports, analyze people data, and become an important strategic partner to unlocking myAgro’s most important asset – its people.

You Will:

• Work closely with the Global HR Operations team to:
• Automate donor and communications requests
• Compile HR data and metrics from a variety of different sources for frequent reporting (HR Dashboard, Staff Satisfaction Survey)
• Analyze data for trends and correlations across the employee lifecycle (attraction to employee exits)
• Suggest data-based improvements and contribute data for important questions in HR Ops work, including: staff satisfaction survey, performance management tracking
• Improve existing systems (HRIS, Payroll) to incorporate all of myAgro employees and people-data
• Create one system for all up-to-date people data (demographics, payroll, performance) that can eventually automate into our cloud reporting

You Have:

• 2 years of professional work experience in an analyst role
• Previous experience benchmarking and setting up systems like people management softwares, CRM or similar
• Strong analytical and quantitative skills : You get excited when you discover a handy new Excel function; you enjoy the challenge of learning new software and finding the story behind a set of numbers or data
• Familiarity with HR Operations (such as: hiring, payroll, contracts, labor law, employee benefits)
• Excellent project management: You enjoy in managing multiple ongoing projects and prioritizing goals. You problem-solve for both big picture challenges and daily issues
• You succeed in a quickly changing environment
• A passion for the mission, vision and values of myAgro

Our Benefits:

• Health insurance
• approximately 4 weeks of paid time off each year – varies slightly according to local labor laws
• Retirement plan contributions
• Professional development and laptop stipends
• The opportunity to make a difference for farmers everyday!

There is no fixed deadline as we hire on a rolling basis. If someone else is selected while you are interviewing, we will let you know and consider your application for future positions. The interview process includes the application form, the Plum assessment, short virtual interviews and typically a short written assignment or a visit to the field or one of our offices.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.

Development Advocate Analyst

AUSTIN

MARKETING – AFFILIATES AND PARTNERSHIPS

FULL-TIME REMOTE

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting-edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We’re constantly on the lookout for great talent to join our awesome team. If you’d like to become part of Kinsta, hit apply!

As Development Industry Analyst you’ll be part of the Marketing Team at Kinsta – a crucial team to the growth and success of our company. In this role, you’ll be responsible for keeping the Marketing team up to date on relevant development and software industry trends and news, technological developments, business opportunities, and potential partnerships. You’ll also provide guidance and support to Marketing teams on strategy, messaging, and content creation.

As Kinsta’s Development Advocate Analyst, you will:

• Research and organize new technologies, frameworks, open-source projects, and proprietary software and rate their popularity and relevance for Kinsta.
• Find and follow industry new sources (Hacker News, websites and social media channels of different projects) and bring relevant industry developments to the attention of the marketing team.
• Share trends and industry developments with the Content team to inform blog, video, and course content providing content ideas and inputting email campaigns.
• Provide insight and guidance on the developer audience to Kinsta’ Sales team members.
• Review Marketing materials (written, audio, and video) upon request for technical accuracy and audience fit.
• Support the creation and review of tutorials, articles, and courses.
• Engage with people, communities, and open source projects relevant to Kinsta.

Requirements:

• Working knowledge of any of the following: WordPress, PHP (including frameworks), Jamstack/Static Sites, JavaScript, React, Next.JS, Gatsby, Node.js.
• Great communication and proficiency in written and spoken English.
• Experience working with industry and partnership research.

Bonus points:

• Experience working remotely and autonomously.
• Knowledge of an additional language.

What we offer:

• Fully remote culture with a globally distributed, international team. You can work anywhere with appropriate internet access
• We offer a flexible and relaxed working environment where everyone can work in peace
• In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
• Our positions offer a great deal of opportunity to learn and grow with the company

Principal UX Researcher – (100% Remote US or Austin, TX)

• Austin, Texas, United States
• Remote – Texas, United States

What you’ll achieve

Join us as a Principal UX Researcher on our Digital Experience team to do the best work of your career and make a profound social impact, 100% Remote US or Austin, TX.

The Customer Sentiment organization is looking for a customer-centered researcher to conduct and support all phases of research, including development of participant screeners, test plans, moderating lab sessions, creating and delivering top-line summaries and in-depth reports. This role will be responsible for driving UX research globally across all digital properties and generating a pipeline for global business opportunities within a customer lifecycle research organization.

If you are ready to join a great team of customer advocates and pave the way to the future of ecommerce, this role is right for you!

You will:

• Uncover needs, explore motivations, and build intelligence to drive digital customer experience and product strategy working with multi-disciplinary teams
• Collect and analyze data across multiple sources to identify market trends and potential, competitive forces, penetration strategies, user biases and preferences
• Recommend future development trends on local, regional, national or worldwide basis based upon timely industry reporting
• Coordinate, execute, and present quantitative and qualitative studies including but not limited to surveys, usability studies, accessibly audits, ethnography
• Integrate within Dell’s Digital UX Design and IT teams serving as subject matter expert on the user experience, usability best practices, user-centered design, and our customers

Take the first step towards your dream career. If you are enthusiastic about exploring the human-technology relationship, balanced research, as well as passionate about driving human progress fueled by discovery then join our team.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10+ years of dedicated industry relevant UX Research experience with a minimum Bachelor’s degree
• Experience in user research and usability analysis specific to interactive design with proven track record in executing remote and in-person usability studies
• Proficiency in qualitative and quantitative data analysis, remote testing and mobile testing, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations, Taxonomy (Card Sort / Tree testing)

Desirable Requirements

• Digital product management and development process understanding (Agile, CI/CD, Lean, etc.)
• Experience applying research in a product development setting and familiarity with online (digital) behavior study methodologies, tracking data and data collection tools

Tools

• Proficiency in executing unmoderated and moderated research using Usertesting.com or UserZoom.com
• Qualtrics – proficient in execution and analysis of survey data
• Optimal Workshop

Here’s our story; now tell us yours

Dell Technologies helps organizations and iniduals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a erse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Title: API Integration Specialist

Location: Raleigh, NC

About the Role

Contribute to the growth of our home services lead generation business by onboarding new partners and implementing, testing, and maintaining lead buyer API integrations.

Remote Opportunities

Position is based in Raleigh, NC but open to remote candidates as long as iniduals are able to work EST business hours and have the ability to travel to Raleigh, NC 2-4 times per year, as needed.

Your Day-to-Day

• Onboard new direct deal lead buyers by integrating their API into a third party lead distribution software application
• Document new API integrations in order to support development into website UI
• Conduct quality assurance testing of API integrations once completed by the development team
• Work with team members (and clients, on occasion) to troubleshoot API integration issues before and after launch
• Maintain and support existing API integrations
• Map fields from existing databases to support integration with new partner

About You

• At least 1 year of experience integrating REST services and APIs
• Experience with API clients like Postman
• Experience with standard data formats like JSON and XML
• Experience in writing front-end requirements to support API integrations
• Clear understanding of front-end development and familiarity with back end technologies
• Has the ability to work well with a team to pursue the common goal of a digital project that commences flawlessly
• Ability to take initiative and seek out answers and work independently
• Ability to prioritize, plan, and take ownership of their work
• Ability to work in a fast-paced work environment on a number of simultaneous projects
• Ability to learn new frameworks and technologies as required
• Ability to clearly communicate integration details and implications to non-technical business partners as well as to technical team members
• Experience connecting with clients via email or phone

About Us

Three Ships started as a digital agency in 2009, and today encompasses businesses in the Sleep, Home, Auto, Legal, and Health industries with 65+ owned and operated websites that help brands connect to consumers to buy with confidence. The Three Ships team brings deep expertise from top customer acquisition, digital media, and digital marketing firms, all of which maintain our market leadership position in each vertical. We bring a digital edge through deep domain expertise, proprietary assets, thought leadership, and a unique operating system focused on value creation.

Three Ships also forms strategic partnerships with advertisers and media companies to unlock growth through performance-based marketing programs. Headquartered in Raleigh, NC, Three Ships also has distributed teams with offices in Charlotte, NC, and remote employees all over the United States.

About 3S

• Launched Fall 2017
• 3S Home targets the rapidly digitizing home services vertical
• 3S Home matches homeowners with the right service provider to meet their needs.
• Through our websites and partners, 3S Home has a proprietary audience of 25M+ homeowners and prime real estate in search engines.
• We have created a whole class and layer of guides, reviews, and ratings that are best on the Internet and editorially independent.
• We use this audience to help leading home services brands acquire new customers.

Why You Should Join Us

• Results: At Three Ships we have eleven consecutive years of profitability and a track record of successful growth in the digital marketing space.
• Stability: We are privately owned, have a holding period of forever, have no debt, have significant cash to invest we’re rock-solid financially.
• Exposure: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands.
• Market Landscape: The digital home services marketing landscape is transforming. There’s no better time than now to be building a business in this space.
• Career Growth: There is no cap on growth, promotions or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
• Learning: We are a small and mighty team but also have the advantage of tapping into the Three Ships ecosystem and working with subject matter experts in paid media, creative, branding, content strategy, SEO, and more. The opportunity to grow new skills and learn from smart people is endless.
• Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.

The Package

As a full-time employee of Three Ships, you’ll have access to competitive benefits, including flexible time off, health/dental/vision, 401k match, a monthly wellness stipend of $125 for house cleaning, gym membership, grocery delivery or massages, and up to $75 mobile reimbursement. If you join us in person in our Raleigh or Charlotte locations, we have an office stocked with snacks, coffee, and just about every other beverage you can imagine.

How We Hire

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.

User Researcher II

Location: Remote/Maryland

Fearless is looking for a User Researcher II to add to our erse team of 200+ employees (and counting!).

What you’ll be doing:

We’re looking to change the world by building software with a soul, and we want your help.

The User Researcher II plans, designs, and conducts research activities with users that help teams gain a deep understanding of the people that use the products and services we create and work on. They are responsible for conducting user research, analysis and synthesis, persona development, and usability testing to unearth human insights in order to guide the application of design of digital products and services.

What you should know:

• Preferred team member in Maryland with a hybrid work environment. Our office is located in the Spark Building in Baltimore!
• Fully remote options available for candidates located outside of Maryland.
• To protect our Fearless community, and in consideration of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, the U.S. Centers for Disease Control and Prevention (CDC), the Department of Labor, Occupational Safety and Health. Administration (OSHA), and a variety of public health authorities, Fearless is implementing a mandatory COVID-19 vaccination policy for our full workforce. This vaccine mandate will help keep our people and our community safe through this ongoing health crisis.
• All new employees must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for the position. Reasonable accommodations for qualified exemption requests will be considered

Why we’re excited about you:

We need your design and skills! Our teams typically work together to determine the right languages and tools for the job.

What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who:

Responsibilities and Contributions:

• Communicate research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually
• Present findings and articulates opportunities to cross-functional teammates and stakeholders
• Guide and leads team members in analysis and synthesis when needed
• Collaborates closely with other Researchers, Designers, Product Managers, and Engineers to identify research objectives
• Coaches interdisciplinary teams on basic research and synthesis skills, and co-facilitates synthesis sessions
• Collaborates with Visual Designers to help translate insights into visual artifacts

Research & Analysis:

• Conduct qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives
• Develop and carries out research plans
• Implement an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights
• Design and carrie out research activities with users and team members to help them get a deep understanding of the people that use products and services
• Inform policy and proposition by aligning research activities and objectives
• Apply user-centered design practices in an agile workflow to deliver timely findings
• Conduct iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery
• Analyze and synthesize the results of usability testing and other research methods to provide recommendations for change and improvement to products and services

Essential Skills, Experience, or Competencies:

• Experience with a wide variety of research and synthesis methods applied across the product development process.
• Experience in Usability Research. (This is required)
• Experience with user experience design, service design, and human-centered design practices.
• Demonstrated ability to align user research activities to help the team understand changing user behavior.
• Experience creating and implementing research plans.
• Experience effectively implementing a variety of research methods.
• Demonstrated understanding of the ersity of users of Government services and the need to make services usable and accessible for everyone.
• Ability to collaborate, actively network, and provide erse feedback to the team at times when information can be fully absorbed.
• Experience working in agile environments, including an awareness of agile tools and how to use them.
• Knowledge of the technologies used to build and operate digital services.
• Experience recruiting end users for research activities.
• Demonstrated ability to identify and communicate constraints and work within them.
• Ability to conduct analysis and visualization of large, multi-faceted data sets.
• Ability to operate and manage work, strategically reason, build relationships, and influence others.

At Fearless, we believe in sharing knowledge, fresh perspectives, and unique interests as iniduals and as a company, so we’re also interested to know what makes you tick. We want to know where your interests and passions lie so we can all grow together.

Compensation:

We believe in paying people fairly, so we’ve established a compensation model that ensures everyone at Fearless regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills is given equal pay for equal work.

So, what’s next?

Over the years, we’ve honed a 3-step interview process that helps ensure that every employee we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews!

• Cultural Ad Conversation – We’re a people-first company, so we always start off by getting to know more about you, how you work, what your career goals are, and what you’re passionate about. This is your opportunity to ask questions and get a feel for Fearless, so don’t be shy!
• Technical/Skills Interview – This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by our Passion Coaches and/or the team’s Project Lead to make sure your skills align with the project requirements.
• Business Interview – At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.

Why Fearless?

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

• Flexible schedule
• Family-friendly workplace
• 3 weeks accrued PTO + 1 week sick leave + 10 federal holidays + your birthday off
• 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
• Tech, education / training, and snack allowances
• Free parking in downtown Baltimore / public transit coverage
• Safe Harbor 401(k) plan with employer contributions

About Fearless:

Fearless is a full-stack digital services firm in Baltimore that delivers sleek, modern, and user-friendly software designed to push the boundaries of possibility. It’s our mission to build software with a soul tools that empower communities and make a difference so we can create a world where good software powers the things that matter.

That’s not our only goal, though. We also strive to create a purple culture that makes our employees excited to come to work every day. That’s why we encourage our employees to pursue their passions, both in and out of the office. With built-in company mentoring, continuing education support, flexible schedules, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.

Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as iniduals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.

Title: Application Support Specialist I

C: 5.88

Zurich is currently hiring an Application Support Specialist to join their Crop Business Operations team. The successful candidate will provide support services to internal and external customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and defect resolution. Is eligible to grow through project driven work as well as market and product expertise that needs to be built up to meet the number and variety of customer portfolios. Zurich is currently open to hiring talent to work remotely.

Applicant Support Specialist are responsible for a variety of tasks:

• Performs functions and tasks that provide testing and support services to both external and internal customers.
• Confirms the delivery of high-quality software products and efficient user experiences working remotely.
• Completes User Acceptance Testing (UAT) of RCIS Software Products that ensures issues and concerns are adequately identified, addressed, and communicated by bringing a strong, crop insurance business knowledge user-perspective to the policy servicing lifecycle associated with agency facing software.
• Timely reports UAT findings and/or issues and/or service performance to the software project tracking tools and workbooks.
• Participate in development of UAT test plans for projects applicable to region. Also, may help define the test approach for significant new features delivered in the software to ensure business scenarios are understood and translated to test cases.
• Provides national, regional business and applications subject matter expertise in support of assigned software execution and delivery efforts.
• Follows, adheres to, and complies with IT service management governance, standards and polices.
• Manages, researches, and responds to defect / incident escalations and complaints, working with the Business Unit to resolve inidual service issues. Supports the Production Support team in reviewing reported issues and understanding customer impacts. This includes assessing validity of national, regional issues, retesting defect fixes to confirm full resolution, and clarifying expected system behavior.
• Assist / support various efforts / tasks / requests / functions for RCIS / Zurich departments.

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Application Support area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Application Support area

Preferred Qualifications:

• Insurance Industry Experience
• Customer support experience
• Strong technical and analytical skills
• Strong verbal and written communication
• Ability to work in fast paced work environment and multitask

Applicable Only to Jobs to be Performed Remotely in any US state

The salary range for this role is $49,000 – $61,200. This is the range Zurich NA in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed Remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and iniduals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are erse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the ersity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, ersity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Title: Senior Data Scientist

Location: Remote

About AbleTo

Join our mission-driven organization, where your work matters and a ersity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects iniduals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

Overview

The Data Science team develops and deploys data driven models to 1) target appropriate members who would benefit from our behavioral health programs using claims data, 2) optimize provider network and call center workflows using operational data, and 3) build other data products to support business stakeholders. We are a team of multidisciplinary scholars making a meaningful impact on members’ quality of life. We leverage cutting-edge technologies in feature engineering, machine learning, operations research, and MLOps. We have been playing a crucial role in the company’s rapid growth, and will continue to support internal and external stakeholders to provide high quality, technology-enabled behavioral health care.

What You’ll Do:

As a Data Scientist at AbleTo, you will work in a uniquely cross-functional capacity, helping teams across the organization apply analytical rigor to their decision-making:

• Design and implement model features using medical and pharmacy claims data, engagement data, and other data sources.
• Build, maintain, monitor and improve numerical model pipelines in one or multiple areas of Data Science expertise, such as machine learning, linear programming, causal inference, MLOps, etc.
• Collaboration: You will work with teams across the organization to design and build data-driven solutions, and add value to the company.

Who You Are:

• Advanced degree (MSc or PhD) from a highly quantitative discipline, such as statistics, physics, computer science, electrical engineering, operations research, etc.
• At least 3 years of professional/similar experience in relevant industries is required (payers,claims, digital health, epidemiology, pharma, EHR data, etc).
• Solid knowledge of statistics. Previous experience in applying statistical concepts in business / policy / research settings.
• High proficiency in Python / R, Linux and cloud computing.
• High proficiency in machine learning using xgboost, scikit-learn, Spark MLlib, etc.
• Highly skilled in data processing and analytics with SQL, Pandas (Python), PySpark, etc.
• Hands-on experience in handling large-scale datasets, thoughtful feature engineering, and predictive model pipeline development and deployment.
• Experience with production data science best practices.
• Experience with healthcare data, psychology, or operations research is a plus
• Good communication and presentation skills.
• Experienced in collaboration of machine learning product development with other engineers and scientists.
• Thrives in a team environment, and focuses on the success of the team and company.
• Both technically and strategically savvy. Strives to work smarter, not harder.
• Passionate about the advancement of technology and how it can improve our workflow.

Why You Should Join Our Team:

We’re proud to be a Great Place to Work-Certified company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days because your well-being is important to us.

At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today.

#LI-Remote

Follow AbleTo on LinkedIn, Twitter, and Instagram!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Senior Security Engineer

Remote

Oddball believes that the best products are built when engineers understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We are looking for an experienced security engineer to help improve and build out a security infrastructure for veteran facing applications and products.

What you’ll be doing

Working hand in hand with other engineers architecting and implementing security and identity solutions. You will be working closely with leadership to implement security guidelines, features, and functionality within a government environment that will shape the way Veterans and caregivers access critical data related to benefits, medical history, online scheduling, and a host of other services. Your guidance will drive the direction and format of identity management for veteran facing applications and products and will include communicating architecture choices to other team members and government leadership.

We are looking for someone with the following skillset:

• 7+ years experience in cybersecurity
• 4+ years working knowledge of DevOps, CI/CD pipelines, and application containerization
• Experience with DoD Cybersecurity and NIST guidelines
• Extensive experience understanding, leading and implementing engineering efforts against technical IAM architecture designs
• Experience in Security Operations Center practices
• Extensive experience in taking program requirements and creating an architecture vision with experience in high volume and high availability networks and systems
• Integrating security and IAM products in mid to large enterprises.
• Expert knowledge in IT, service-oriented architectures, software development life cycles, or information security platforms and applications
• Experience deploying or securing a cloud infrastructure or platform
• Detail oriented with strong verbal and written communication skills. Must be able to communicate effectively and confidently with users, team members and management
• Has strong analytical and problem solving skills, and is able to identify multiple approaches to problem solving and recommend the best solution
• Self-starter who can come up to speed quickly. Works with little direction and supervision, makes time for unplanned assignments, and adaptable to changing priorities
• Must be able to multitask and prioritize assignments in accordance to program goals
• Team player who must be able to work professionally and collaboratively with the government customer and other contract members of the project team
• Ability to obtain VA Medium-Background Investigation clearance
• Bachelor’s Degree

Preferred Qualifications

• CISSP
• Identity Lifecycle Management
• DS Logon
• ID.me

Must be located within the US

This is a salaried role. Oddball does offer tech and a continuing education stipend.

Clearances

Ability to obtain low-level federal clearance is required

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation.

Title: Senior Development Support Engineer (1452)

Location: Remote USA

Our Customers Develop Software at the Speed of Ideas

CloudBees, the enterprise software delivery company, provides the industry’s leading DevOps technology platform. CloudBees enables developers to focus on what they do best: Build stuff that matters while providing peace of mind to management with powerful risk mitigation, compliance, and governance tools. Used by many of the Fortune 100, CloudBees is helping thousands of companies harness the power of continuous everything and gets them on the fastest path from a great idea, to great software, to amazing customer experiences, to being a business that changes lives.

Backed by Matrix Partners, Lightspeed Venture Partners, Verizon Ventures, Delta-v Capital, Golub Capital, and Unusual Ventures, CloudBees was founded in 2010 by former JBoss CTO Sacha Labourey and an elite team of continuous integration, continuous delivery, and DevOps professionals.

Team description

CloudBees customers rely on our Support team to help them be successful in the use of our products. Our team is uniquely positioned to help sustain the company’s growth by providing a customer support experience that surpasses expectations. These positive customer experiences help drive annual renewals and business expansion. A successful Development Support Engineer (DSE) will use their skills and experience to accurately diagnose customer issues and get them resolved in a timely way, to the customer’s satisfaction. In addition, motivated iniduals who want to contribute in other ways will have opportunities to work on our collection of internal tools that automate the diagnosis of issues, making the entire team more efficient by reducing manual work.

A typical day in our Support team starts with a scrum meeting where we review open and unassigned cases and help each other with issues we’re stuck on. Working on active cases, we answer basic questions and also troubleshoot problems that range from the mundane to the fiendishly complicated (it helps if you enjoy a good challenge). We collaborate with each other throughout the day, via Slack or video calls. During down time, we build technical knowledge through training and tools development.

CloudBees has been a remote-work-first company since it was founded, and the majority of the DSE team works remotely. The existing team has a mix of backgrounds including system administrators, developers, support engineers, and devops engineers. We strive to provide everyone on the team with interesting challenges, opportunities for personal and professional growth, and a positive work/life balance.

What You’ll Do

• Answer customer questions about product usage and best practices
• Diagnose complex technical issues and provide solutions or workarounds
• Communicate with customers through a ticketing system, with phone support sometimes required for complex or urgent issues
• Collaborate frequently with members of the Support and Engineering teams
• Contribute to documentation
• Contribute to internal software tools to automate diagnosis of customer issues
• Work a weekend on-call rotation every 4-8 weeks (daytime hours only)

What The Role Requires

A successful candidate will have:

• Basic Linux system administration knowledge
• Good communication skills (English language fluency required)
• The ability to work independently
• The ability to build knowledge of new technologies easily
• A sense of empathy with our customers

As previously mentioned, members of our team have a variety of past work experience, and each bring a different mix of skills to our team. The following are some examples of these skills, but by no means do we expect candidates to have all of them. If any of these fit with your experience, we would love to hear from you!

• System administration knowledge, especially Linux, storage, and/or networking
• Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub
• Knowledge of common enterprise environments & technologies such as LDAP & databases
• Knowledge of common web application architectures, SSL, REST API concepts, etc.
• Understanding of Continuous Integration and Continuous Deployment concepts and practices
• Experience with cloud computing environments
• Programming experience, anything from shell scripting to Java development
• Open source community contributions, especially Jenkins
• Previous experience in customer-facing roles
• Computer Science / IT degree or equivalent work experience
• Certifications: Cloud computing providers, Kubernetes, etc.

What You’ll Get

• Gain experience working with and troubleshooting a variety of tools used widely in the tech industry
• Enhance your career by completing industry-recognized technical certifications
• Manage projects and initiatives within the team, contributing to team goals
• Potential future opportunities to grow into management, engineering, or other field roles
• Play a key role in maintaining and growing company revenue over time

We have a culture of movers and shakers and are leading the way for everyone else with a vision to transform the industry. We are authentic in who we are. We believe in our abilities and strengths to change the world for the better. Being inclusive and working together is at the heart of everything we do. We are naturally curious. We ask the right questions, challenge what can be done differently and come up with intelligent solutions to the problems we find. If that’s you, get ready to bee impactful and join the hive.

At CloudBees, we truly believe that the more erse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater ersity gender, racial, ethnic, and global are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, ersity strengthens all aspects of the CloudBees organization.

In the technology industry, ersity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global ersity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with erse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

Title: Data Analyst – RVO Health

Location: United States

As a Data Analyst for RVO Health, you drive problem solving with autonomy, while being an expert at querying, transforming, and providing analytical insights. Our Data Analysts dig deep into the business and provide data solutions with BI, advanced analytics, and data science that drive success and enrich the user experience. As a Data Analyst, you will communicate, support, and strategize with business, tech, and data teams stakeholders. You will act as data savvy consultant, telling the data story by understanding processes, solving problems, and making business and marketing recommendations.

What You’ll Do:

• Provide strategic insights derived from digital marketing, web event and sales data that drive marketing investment and customer experience decisions
• Build compelling visualizations and interactive dashboards that enable us to democratize analytics
• Utilize statistics to identify the significance, noise and correlation in data
• Conduct hands-on advanced analytics using multiple data sources originating from different applications and systems
• Build relationships with business teams and data science teams to identify opportunities for deep analytics on customer behavior and site performance
• Work with data science, data architects, and business teams to ensure analysis and visualizations scale efficiently
• Identify opportunities to use advanced analytics to develop new strategies and improve business performance

What We’re Looking For:

• Minimum of 3+ years of experience in complex business analysis, digital analysis, or marketing analysis role
• Bachelor’s Degree in Math, Finance, Economics, Computer Science or other relevant degrees
• Proficiency in visualization tools such as Tableau or Power BI
• Extensive experience in building SQL queries across complex relational database experience
• Demonstrated ability to solve problems with creativity and little direction
• Experience leveraging customer, digital, online and offline data together to aid customer targeting & segmentation
• Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership
• Strong interpersonal and communication skills, with a track record of working well with business stakeholders
• Knowledge of digital attribution and digital analytics is preferred
• Statistical programming knowledge (e.g., R or Python) is preferred
• COVID-19 Update:
  • Unless otherwise prohibited by law, if a candidate is successful and a conditional job offer is made, the candidate then will be required to submit proof of vaccination against COVID-19. Requests for reasonable accommodations on the basis of disability or religious belief will be considered on an inidualized basis.

“Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.”

• • Starting Salary: $75,000 – $111,000
    *Note actual salary is based on geographic location, qualifications and experience
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Time Off
  • Holiday Pay
  • 401(k) with match
  • Employee Assistance Program
  • Paid Parental Bonding Benefit Program

Who We Are

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We will use the remainder of 2022 to separate from Red Ventures and fully transition into the new entity. We will communicate fully and transparently along the way, honoring the culture, people, processes and spirit that got us to this point.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified iniduals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

Technical Writer

Job Locations US

Job ID

2022-8679

# of Openings

1

Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

Beyondsoft is seeking a Programmer Writer for a contract position with one of our leading clients in Redmond, WA. This position is approved as a Remote-based position.

Responsibilities

• Research, develop, and write documentation components for a Software Developer audience.
• Documentation components must demonstrate an understanding of programming documentation principles and development, describe complex state-of-the-art software architectures, and describe how to develop software applications using the Software Developer Kits/Device Driver Kits, APIs, or developer tools being documented.
• Define content journeys for multiple audience types and user roles.
• Scope, plan, and guide execution of new or updated product documentation, ensuring the content is aligned to customer needs and business strategy.
• Develop a thorough understanding of product functionality and customer scenarios to deliver high-quality content and engaging user experiences.
• Design new experiences to satisfy different learning modalities and drive novel solutions to content issues.
• Leverage data and market insights for decision-making including content optimization and new content development
• Derive documentation from project source code as part of this process.
• Work with more complex technologies and a wider array of technologies.
• Develop code samples and sample applications for developer documentation.

Qualifications

• 7+ years of experience as Programmer/Writer.
• 3-5 years of experience reading and writing in C Programming Language
• Writing for Developer and Enterprise audience.
• Excellent technical writing skills.
• The ability to read or write a high-level programming language and understand the principles of high-quality software development is required.
• Experience using GitHub and Markdown
• May require the ability to develop code samples and applications.
• Must possess expert understanding of one or more major technologies, such as database design and development, networking, client/server applications, security, multimedia, or device drivers, etc.
• Must have demonstrated knowledge of broad but related areas of technology.
• The ability to be initiative-taking in solving problems is required.
• Bachelor’s degree in Computer Science or related field preferred. Work related experience may substitute for a degree.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

Title: Senior Security Architect

Location: Virtual Worker, IL, US, N/A

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We’re looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an inidual. Find your way with Grainger today.

Position Details:

The Senior Security Architect will be the security strategist and technology architect supporting infrastructure and network security. You will engage with our business and technology partners to improve security posture and business outcomes. Infrastructure and networks are foundational to our overall security and so you will also be helping to secure Grainger as a whole. If you enjoy complex architectural challenges, collaborating across technology disciplines, and driving a vision for security as an enabler of business this role may be right for you!

You will lead the development of architectures, strategies, roadmaps, and bring awareness of trends in the industry to be applied to Grainger’s business goals. You will develop the patterns, frameworks, and standards for Grainger partnering with technologists from across the company. Finally, you will assist teams in the selection of technologies through PoV exercises, analysis of results, and presenting recommendations to management.

While having the skills for the role are important, as important is the ability to align infrastructure security outcomes to our enterprise. Listening to our partners and advocating for security will be important for success in this role. You will be supported by a team of security domain architects so improved infrastructure and network security will bring improved security across our whole business.

You will report to the Director, Information Security and may be based remotely or at our offices in the Chicago area.

You Will:

• Own and drive the security architecture, conceptual and logical designs, standards, and solutions within one or more domains
• Advocate for modern approaches to security challenges within the security group and out to the wider Grainger enterprise
• Be a resource for teams looking for deeper clarity, potential solutions, or recommendations for meeting security requirements
• Lead design exercises to translate security needs into durable patterns and solutions
• Perform risk assessments and identify capabilities needed to address current and anticipated challenges
• Review existing environment standards, designs, tools, and services to determine areas of weakness, inconsistency, or exposure, this while offering recommendations for remediations and maturity

You Have:

• Technical expertise with security technology architecture, design, engineering, or delivery
• Experience designing security in an infrastructure context, for example working with routing, switching, load balancing, routing, load balancers, Wi-Fi, databases, servers, and storage
• Experience with security technologies such as firewalls, IDS/IPS, NAC, EDR, encryption, IAM, WAF, 802.1x, proxies and similar
• Knowledge of leading products from vendors like Palo Alto, Cisco, Zscaler, Okta, and Microsoft
• Experience designing for zero trust and patterns such as ZTNA, zones, defense in depth, and layering
• Experience in integrated security and technology through enterprise frameworks like SABSA or SDLC practices such as Agile or DevOps
• Experience developing security frameworks based on industry standards and approaches such as NIST, ISO, PCI
• Bachelor’s Degree in Computer Science (related) or equivalent experience as a hand-on security architect/senior security engineer
• 5+ years of information security experience especially with strategy, design, or delivery of security services.
• Industry certifications are highly desired (i.e. CISSP, CCSP, or other advanced-level certifications).

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members’ inidual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

CSS Technical Writer

AUSTIN, UNITED STATES

SUPPORT (CSS)

FULL TIME

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job description

As a CSS Technical Writer, you will craft and develop comprehensive and accurate technical documentation that enables Atlassian Support Engineers to accurately and efficiently resolve customer requests. You will have the opportunity to build new and significant updates to our internal technical documentation, and you will work with multiple product teams to catalog processes and assist with process improvements.

In this role, you’ll have the opportunity to:

-Obtain a deep understanding of Atlassian products and services to translate complex product information into simple, polished, and engaging content

-Review current processes, process documentation, and internal controls

-Evaluate the effectiveness and supporting documentation for processes and develop prioritized recommendations for improvements

-Work with process owners to finalize process improvements and document process changes

-Develop comprehensive documentation that meets organizational standards

-Write content that meets the needs of the target audience, turning insights into language that sets our users up for success

-Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

-Independently gather information from subject matter experts to develop, organize, and write standard operating procedures (SOPs) and other process documentation

On your first day, you will bring

• • 2-4 years experience as a technical writer
  • Proven ability to drive progress and resolution for ambiguous problems
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience developing training materials for process changes
  • Strong verbal and interpersonal communication skills

It’s a bonus if you have:

• • Experience working with technical engineers to improve business process documentation
  • 2-4 years of experience writing SOP
  • 2-4 years of experience in process improvement
  • Experience with Atlassian products

More about our team

The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal, and supporting that in all ways possible.

Our team is open, accepting, with varied backgrounds and talents, located around the globe, and focused on providing legendary support to our customers. We work hard and pitch in when issues arise, but always remember to have fun and celebrate our successes. When problems seem the hardest, we are at our best, pushing hard for the root cause and a solution. We all enjoy interacting with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian.

We believe that through our roles, we positively impact millions of end-users and their experience with Atlassian products.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Location:  US Locations Only; 100% Remote

About Us:

Facet is a fully remote FinTech company with a mission to empower people to live more enriched lives by delivering a new standard of financial advice that elevates expectations across consumers and the industry.

We believe that unbiased, personalized financial advice that integrates into every facet of life is essential to living well. People’s financial lives are dynamic and ever-evolving, so we cover everything money touches–from starting a business to buying real estate to your investments and much more. Facet believes financial advice should be delivered with a fresh, human-plus-tech approach, that includes a CFP® professional–the highest certification possible.

The Role:

As a Lead Data Analyst, Growth & CX at Facet, you will lead efforts to develop and equip Facet teams with the information they need to run the most performant marketing and sales strategies and provide the best possible client experience. You will join the new Growth & Client Experience (CX) Analytics team within Facet tasked with modeling and understanding the financial services market, end-to-end Facet client experience, and the performance of Facet’s marketing campaigns. You will be a highly visible and leading figure at Facet by promoting sustainable reporting and forecasting strategies, building a foundation of highly standardized data requirements and models, evaluating new tools and resources necessary to enable self-service reporting and analysis, and using your analytics and communication abilities to drive evidence-based change in Facet’s strategy.

Day-To-Day Responsibilities:

• Drive improvement in Facet’s business. As a Lead Data Analyst, you will be responsible for leveraging advanced research and analytics techniques to discover ways to improve Facet’s business. You will proactively identify opportunities and prioritize your work to help Facet achieve its business priorities. You will work directly with your teammates across the business to disseminate insights and drive change in strategy.
• Lead self-service reporting and analysis. You will partner with Marketing, Sales, CX, and Product teams to plan self-service reports and analyses, work with Business Operations and Engineering teams to ensure we collect and replicate all necessary measurements in our data warehouse, model and analyze data, then present results and build self-service reporting to drive improvement in Facet’s Growth and CX programs.
• Own Growth & CX forecasting. You will build and maintain forecasting models to estimate the impact of marketing campaigns, sales programs, CX & CRM programs, and their resulting impact on net new revenue, upsell, cross-sell, and renewal.
• Govern the end-to-end analytics pipeline. You will lead prioritization discussions and contribute to documentation from measurement engineering, to replication and modeling, to research and analysis, to insight dissemination and activation.
• Collaborate on analytics engineering projects. You will contribute to our shared analytics capabilities by partnering with Facet’s Business Operations and Financial Planning & Analysis data teams to develop common, core data models in dbt and leverage shared analysis tools.

Basic Qualification:

• 5+ years of experience in a BI or analytics role, with at least 3 years of experience working with marketing and sales data.
• Proficient at sales forecasting and multi-touch, weighted attribution modeling.
• Strong understanding of core growth and CX metrics including LTV, retention, CAC, ARR, ARPC, usage, and engagement.
• Experience working with behavioral data from website and email tracking tools such as Google Analytics, Segment, and Iterable.
• Experience working with campaign, lead, contact, opportunity, contract, task, event, and case data from Salesforce.
• Experience working with engagement, ad performance, and billing data from Google Ads, Facebook Ads, and LinkedIn Ads.
• Proven ability to analyze customer behaviors to identify common pathways, describe usage of website and product features, and identify promotions that impact a customer’s experience.
• Understanding of warehouse-driven customer data platform concepts, including the development of identity resolution models – creating common identifiers to join customer data across many data sources and produce a single source-of-truth record of a customer’s history and current state.
• Proficiency with statistical techniques including regression, classification, clustering, and dimensionality reduction.
• A master of SQL.
• Experience working with an enterprise data warehouse and dbt.
• Experience developing and maintaining self-service reports and maintaining dashboards in Looker, Tableau, Google Data Studio, or similar tools.
• Exceptional organization and documentation abilities.
• Outstanding communication, data visualization, and presentation skills.

Preferred Qualifications:

• Experience with diagnostic analytics tools like Sisu.
• Experience working with survey response data from Qualtrics or Iterate.
• Experience working with customer data from third-party data providers.

Perks & Benefits: 

• $110,000 – $140,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant – Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees.
• Equity
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
• Certification reimbursement program
• Work from anywhere in the US

Equal Opportunity Employer

We’ve consciously built an equitable and inclusive culture where everyone is welcome to bring their authentic selves to work. At Facet Wealth, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: US Locations Only

Location:  US Locations Only; 100% Remote

About Us:

Facet is a fully remote FinTech company with a mission to empower people to live more enriched lives by delivering a new standard of financial advice that elevates expectations across consumers and the industry.

We believe that unbiased, personalized financial advice that integrates into every facet of life is essential to living well. People’s financial lives are dynamic and ever-evolving, so we cover everything money touches–from starting a business to buying real estate to your investments and much more. Facet believes financial advice should be delivered with a fresh, human-plus-tech approach, that includes a CFP® professional–the highest certification possible.

The Role:

As a Lead Data Scientist, Growth & CX at Facet, you will push the limits of our analytics capabilities through research, experimentation, and cutting edge data modeling techniques. You will join the new Growth & Client Experience (CX) Analytics team within Facet tasked with modeling and understanding the financial services market, end-to-end Facet client experience, and the performance of Facet’s marketing campaigns. You will be a highly visible and leading figure at Facet by promoting the benefits of data science across all parts of the company, building a foundation of highly standardized data requirements and models, evaluating new tools and resources necessary to perform diagnostic and predictive analysis, and using your analytics and communication abilities to drive evidence-based change in Facet’s strategy.

Day-To-Day Responsibilities:

• Drive improvement in Facet’s business. As a Lead Data Scientist, you will be responsible for leveraging advanced research and analytics techniques to discover ways to improve Facet’s business. You will proactively identify opportunities and prioritize your work to help Facet achieve its business priorities.
• Promote the value of data science. As a new function at Facet, you will educate the team on the value and capabilities of modern data science techniques. You will inspire your teammates to ask better questions and teach them to view their work through an experimental lens. You will proactively communicate the importance of measurable processes and controlled experiments to run these programs at peak efficiency, allowing us to get from implementation to analysis quickly while curating clean, properly structured data.
• Lead research and experimentation. You will partner with Marketing, Sales, CX, and Product teams to plan research and experiments, work with Business Operations and Engineering teams to ensure we collect and replicate all necessary measurements in our data warehouse, model and analyze data, then present results and build self-service reporting to drive improvement in Facet’s Growth and CX programs.
• Develop and maintain models. You will lead the development of diagnostic and predictive models which estimate the drivers of change in core growth metrics and estimate the impact of future strategic changes. You will leverage advanced techniques to make sense of large, sometimes unstructured, datasets so that Facet teams can proactively identify the needs of our clients at all times and at different stages of the customer journey.
• Govern the end-to-end analytics pipeline. You will lead prioritization discussions and contribute to documentation from measurement engineering, to replication and modeling, to research and analysis, to insight dissemination and activation.
• Collaborate on analytics engineering projects. You will contribute to our shared analytics capabilities by partnering with Facet’s Business Operations and Financial Planning & Analysis data teams to develop common, core data models in dbt and leverage shared analysis tools.

Basic Qualification:

• 6+ years of experience in a data science or analytics role, with at least 3 years of experience as a Data Scientist.
• Strong understanding of core growth and CX metrics including LTV, retention, CAC, ARR, ARPC, usage, and engagement.
• Strong understanding of market, CX, and UX research processes.
• Experience working with behavioral data from website and email tracking tools such as Google Analytics, Segment, and Iterable.
• Experience developing evidence-driven customer segments and models based on demographic, psychographic, and behavioral data, customer journey stage, propensity to buy, product engagement, and sentiment.
• Proven ability to analyze customer behaviors to identify common pathways, describe usage of website and product features, and identify promotions that impact a customer’s experience.
• Understanding of warehouse-driven customer data platform concepts, including the development of identity resolution models – creating common identifiers to join customer data across many data sources and produce a single source-of-truth record of a customer’s history and current state.
• Proficiency with statistical techniques including regression, classification, clustering, dimensionality reduction, and experiment design.
• A master of SQL.
• Proficient with Python or R.
• Experience working with an enterprise data warehouse and dbt.
• Experience developing and maintaining self-service reports and maintaining dashboards in Looker, Tableau, Google Data Studio, or similar tools.
• Exceptional organization and documentation abilities.
• Outstanding communication, data visualization, and presentation skills.

Preferred Qualifications:

• Experience building weighted multi-touch attribution models and researching significant drivers of sales performance.
• Familiarity with natural language processing (NLP) tools and techniques to analyze call transcripts, chat logs, and survey response data.
• Experience with diagnostic analytics tools like Sisu.
• Experience working with campaign, lead, contact, opportunity, contract, task, event, and case data from Salesforce.
• Experience working with engagement, ad performance, and billing data from Google Ads, Facebook Ads, and LinkedIn Ads.
• Experience working with survey response data from Qualtrics or Iterate.
• Experience working with customer data from third-party data providers.

Perks & Benefits:

• $130,000 – $160,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant – Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees.
• Equity
• Unlimited PTO
• All the benefits: medical, dental, and vision insurance, 401(k) with employer match, short and long term disability coverage (paid by Facet), life insurance options and paid parental leave
• Certification reimbursement program
• Work from anywhere in the US

Equal Opportunity Employer

We’ve consciously built an equitable and inclusive culture where everyone is welcome to bring their authentic selves to work. At Facet Wealth, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our clients and employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: US Locations Only

Tier 3 Support Engineer

REMOTE

Mexico City, Mexico City, Mexico

Engineering

Full time

As a Tier 3 Support Engineer, in addition to performing all elements of the Tier 1 and 2 Engineers, the Tier 3 Support Engineer is responsible for processing escalation from Tier 1 and 2 Engineers and assisting with creating and maintaining documentation for the x360 Sync product. The Tier 3 Engineer is also responsible for improving processes for both Tier 1 and 2 Engineers.

Responsibilities

• Partner Technical Assistance: Provides technical support to partners by answering phone and/or email requests, troubleshooting and identification of technical problems/challenges, correcting x360 Sync issues by researching technical documentation. Provides answers to partners, guiding partner through corrective steps either through verbal instructions and/or remote access. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced senior engineer.
• Escalation: Primarily supports the Tier 2 Engineers by providing guidance and assistance where needed, education, and acting as a point of escalation for Tier 2 Engineers. Secondarily monitors and assists Tier 1 Engineers when needed. Responsible for working with QA/QE/Development teams for escalations from Tier 3 to Engineering to drive resolution of bugs and improvements.
• Documentation: Improves partner references by writing and maintaining knowledgebase articles. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution
• Training: Identify and learn appropriate software and hardware used and supported by the organization. Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Compliance: Avoids legal challenges by monitoring compliance with SLA’s and HIPAA regulations.

Requirements

• Must be flexible and adaptable and can stay focused and positive in a constantly changing environment
• Identifies problems; involves others in seeking innovative, simplified solutions; conducts analysis; searches for best solutions with the partner and the client in mind
• Quickly and effectively analyzes, solves, or escalates partner’s issues with a high level of professionalism.
• Able to think critically and under pressure.
• Able to provide both good verbal and written communication with partners and team members.
• Proven ability to investigate, resolve and escalate technical issues.
• Proficient in the following skills: Problem Solving, Critical Thinking, Communication (verbal/written), Customer Service/Help Desk Support, System Administration, Windows/Mac OSX Administration, Scripting, SQL and Database Administration, Networking/Advanced Networking and Firewall Configuration, Apache Administration
• Experience required troubleshooting the following environments: Windows Operating Systems (Server & Workstation), OSX, Android, iOS
• These skills are preferred: VMWare Administration, Hyper-V Administration, Active Directory Administration, Programming Concepts, C, Python, HTML, BASH, Agile/SCRUM Process

Benefits

• Work Remote Monday – Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
• Major Medical Insurance
• Active Lifestyle/Gym Reimbursement
• Quarterly Home Office Reimbursement
• Performance-based Bonus
• Continuous Education Bonus
• Access to Training and Professional Development Platforms
• Did we mention its REMOTE

Title: Technical Consultant

Location: United States

USA REMOTE 

REVENUE ENTERPRISE CUSTOMER EXPERIENCE

FULL-TIME, PERMANENT

APPLY FOR THIS JOB

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

The Technical Services team at Brandwatch provides consultative and analytics-focused professional services to our clients, ensuring that users are empowered to utilize the Brandwatch Consumer Research platform to the fullest, providing quick access to insights that could impact their strategy. We are looking for an experienced, customer-facing Technical Consultant to join this team to support a designated portfolio of our largest enterprise clients to strategize and execute upon various complex projects.

What you’ll do:

• • Become an advanced user of all products within the Brandwatch product suite, using a hands-on forward-thinking approach to solve complex problems
  • Take ownership of a set of key enterprise clients, acting as a consistent technical advisor and subject-matter expert
  • Regularly direct meetings to consult with clients of Brandwatch (in various industries and for multiple brands) and internal colleagues to accurately scope and design software-based solutions to meet stated client objectives
  • Participate in regularly cadenced client calls, and partner with the internal account team on optimal strategy and solutions for the client
  • Ideate and implement effective, scalable data analysis solutions on behalf of Brandwatch clients, including but not limited to creating and cleaning datasets, creating visual dashboards and segmenting data
  • Recommend potential options for new projects, to spark inspiration and guide existing clients to innovate and expand their capability with the Brandwatch platform
  • Present deliverables in a clear, engaging manner to internal and client stakeholders, effectively translating technical concepts for non-technical audiences
  • Work autonomously while juggling multiple deadlines, priorities and collaborators
  • Lead and guide technical analysts through solution design, while providing feedback, recommendations and suggestions

What you have:

• • 3+ years analytical experience in a business setting
  • Social Listening experience strongly preferred
  • Experience interacting with clients and presenting complex information to stakeholders
  • Experience partnering with cross-functional teams to achieve client results
  • Exceptional time-management and task-management skills, including collaborative prioritization
  • Ability to analyze large datasets, simplify complex data, and work with unstructured text, with the outcome of producing strategic insights
  • Familiarity with social media communities, networks, and tools
  • A keen eye for detail and a knack for optimizing within constraints
  • Ability to create structure in ambiguity and take in a lot of information at once to make an informed decision
  • Authorization to work in the USA without visa sponsorship

Icing on the cake:

• • Fluency in an additional language
  • Working knowledge of the Brandwatch suite of products
  • Familiarity with a programming language (Python, JavaScript, any other OOP languages)
  • Understands what an API is and basic knowledge of use cases
  • Ability to accommodate occasional domestic and international travel

What we offer:

• • Competitive salary
  • Laptop
  • Medical, dental, vision
  • Life & disability insurance
  • 401(k) with company match
  • PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day
  • Casual work environment with amazing co-workers
  • Monthly company events/bonding

Our values:

• • Authentic – We value openness and integrity, and strive for both between our colleagues and customers.
  • Bold – We value fearlessness and conviction, and encourage our employees to push the company forward.
  • Creative – We value originality and curiosity, and apply both to our work at all levels and in all areas.

Sr. Data Analyst, Sales & Finance

REMOTE, SAN FRANCISCO BAY AREA

STRATEGY & OPERATIONS STRATEGY & OPERATIONS

FULL TIME

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

We are looking for a proven Analytics professional to partner with our Revenue teams (Sales, Finance, and Customer Success) to help answer some of the toughest questions asked at Clari. You will be leveraging revenue-related data to help surface insights that impact how we understand our prospects/customers and ultimately sell to them.

The ideal candidate is an expert at working with complex data sets, has experience with data manipulation and visualization, and is passionate about all things data. They are also a self-starter who can bring deep data expertise to Clari’s industry-leading revenue process.

This is a fully remote opportunity and can be worked from any location in the United States.

Responsibilities

• • Collaborate cross-functionally to produce insights that drive revenue growth
  • Partnering with the Sales & Finance teams’ analytical requests from data modeling to visualization
  • Manage complex data models & insights that will scale with the company’s growth
  • Create presentations that highlight key findings from our data to executives

Qualifications

• • 5-7 years of experience in a Sales/Finance Analytics role at B2B SaaS companies
  • 4+ SQL knowledge (with R/Python being a plus)
  • 3+ years analyzing Salesforce CRM data
  • 3+ using Tableau for reporting/dashboarding
  • Experience with modern data stack tools like Fivetran (ETL) & Snowflake (Data Warehouse)
  • Ability to learn our data stack quickly through instruction and self-training
  • Strong ability to build collaborative, productive relationships with colleagues/teams across Clari

Benefits and Culture

• • Team-bonding activities and company-wide events
  • Flexible working hours and remote opportunities
  • Internet, phone, and wellness reimbursements
  • Paid maternity and paternity leave
  • Fertility support
  • 401(k) and college savings plan
  • Pre-IPO stock options

You’ll often hear our CEO talk about Being Remarkable. To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!