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Technical Writer

at Protocol Labs

Remote

About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet humanity’s most important technology as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

We’re looking for a versatile, well-rounded technical writer and content strategist to help make the next version of the internet easier to build.

Web3 Stack at Protocol Labs

Web3 is the next generation of the internet that aims to create a fairer and more decentralized web. Protocol Labs aims to be at the forefront of this generational shift by researching, building, and productizing protocols to drive breakthroughs in computing and push humanity forward.

As a technical writer, you will…

Help set and steer the direction of documentation and other content for Protocol Labs during a crucial stage in its development: the on-ramp to widespread adoption of IPFS and Filecoin. This role is both tactical and strategic, and in both the short and the long term, you will be instrumental in Protocol Labs’ efforts to plan, create, organize, and continually refine content for both technical and non-technical audiences.

Day-to-day, you might update existing documentation for accuracy, draft or review documentation on new features, or create new material that makes IPFS easier to understand and use at a general level. More strategically, you might design and implement new documentation or educational resources, conduct research with the broader IPFS community, or work closely with engineering teams (including getting deeply into the code and submitting your own pull requests) to clarify fine details of our work. This is a broad-reaching role because the Protocol Labs audience includes developers and users with many perspectives, needs, and technical proficiencies. At this role’s broadest level, you will ensure that the entire community has a clear picture of what Protocol Labs’ projects and products are and how to use them for their specific needs by reducing complexity through clear, concise, and accurate communication.

We’re looking for someone who has been in the technical weeds before; you either already understand blockchain or distributed systems, or have enough technical background and interest to e in and get up to speed on this particular stack. If you enjoy ing into issues and pull requests to distill complicated concepts into sentences, structures, and diagrams people understand, this job is for you.

Lead technical projects from a content perspective. Techniques may include:

• Identifying user and organizational needs through formal interviews, informal conversations, contextual inquiry, workshops, and analytics research
• Identifying content opportunities through exercises such as content audits, comparative analyses, gap analyses, and sitemapping, and make recommendations based on what you discover

Deliver and maintain high-quality, user-centered content including:

• Create clear, accessible, and concise content through collaborating with everyone from developers to end users
• Examples might include code documentation, technical guides, API documentation, example code, landing pages, and interface messaging
• Review and provide feedback on pull requests that involve documentation, blog posts, etc, to ensure language is concise, clear, and technically correct
• Be responsible for ensuring the greater team updates readmes, docs, tutorials and comments whenever public-facing APIs or other offerings change
• Incorporate continuous feedback from users, peers, and stakeholders by leading content-focused usability and critique sessions
• Make content generation and iteration work visible and trackable in our shared project management tools, as well as through appropriate use of our existing GitHub repositories

Implement tooling to generate, format, and test documentation including:

• Maintaining, developing, and improving sites such as https://github.com/ipfs/docs (which creates https://docs.ipfs.io/)
• You should be comfortable enough in code to be able to create, edit, and test documentation-related websites

You may be a fit for this role if you have

• Have demonstrated expertise leading content work with cross-functional, iterative teams on time-sensitive projects
• Have a successful track record in creating documentation or other content to synthesize and simplify technical concepts for technical and non-technical audiences
• Understand the challenges of keeping documentation up to date with improvements in fast-changing, in-development code, and how to write just enough documentation to be helpful
• Have a technical background and demonstrated fluency in distributed computing systems or other technical concepts relevant to our work
• Have strong written and verbal communication skills in both community-facing and internal settings
• Enjoy taking initiative to solve open-ended problems

Bonus points if you have

• Experience working in or managing open-source communities
• Experience with developer relations or developer support
• Experience with fully remote, distributed organizations
• Familiarity with decentralized building blocks (blockchain, DHTs, smart contracts, p2p networking, etc.

What’s it like to work at Protocol Labs?

Protocol Labs’ mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and erse backgrounds.

We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (Protocol Labs), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai. Protocol Labs’ data protection team can be contacted via legalrequests[at]protocol.ai. Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Location:  International, Anywhere; 100% Remote

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for 2 Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

What you get to do:

A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process.

You will work within a team product managers and multiple developers.

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

Paymentology’s Product Team currently has 2 roles open:

1. Solution Architect (Portals)

Together with the Portals team you will help design and build a state-of-the-art customer portal for Paymentology’s customers to provide the one-stop-shop for card issuing and processing.

• You must have architected customer-facing portals
• You are able to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams and service diagrams & descriptions
• You understand business requirements; frontend and backend development and technologies
• Payment experience is a strong plus

2. Solution Architect (Rules Engine)

You will also be responsible for ensuring the definition of solution designs are in line with the broader Rules Engine strategy allowing for the appropriate integration of AI & Machine Learning at an operational level.

• You have experience of modern architectural patterns and approaches
• You have deep knowledge of AI and Machine Learning
• You are an excellent problem-solving skills and client facing expertise
• Payment experience is a strong plus

Flexible hours are a must for our remote team.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds,  experiences & identities.

Location:  International, Anywhere; 100% Remote

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for 2 Solution Architects to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

What you get to do:

A key part of your role as a Solution Architect in Paymentology will be guiding product & engineering teams to ensure conformation to your design, and governance through a well-formulated process.

You will work within a team product managers and multiple developers.

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

Paymentology’s Product Team currently has 2 roles open:

1. Solution Architect (Tickets)

Investigate and solve critical, complex, and highly technical issues using mostly code-level techniques – like trace and source code analysis, debugging tools, and reverse engineering techniques.

You are responsible for driving Product Engineering engagement. You can handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as a key collaboration point for support teams.

In this role, you will become world’s best in your area of expertise.

Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Payment experience is a strong plus

2. Solution Architect (Reporting)

Together with the Reporting team you will help design and build state-of-the-art reports for Paymentology’s clients to provide insights on payments and also help clients with reconciliations requirements

– You must have architected data-driven applications/reports

– You are able to propose effective solutions to challenges identified by the Product Manager via user stories, flow diagrams, and service diagrams & descriptions – You understand business requirements; frontend and backend development and technologies – You have excellent problem-solving skills and client-facing expertise, SQL or NoSQL experience, and write performance-optimized queries – Payment experience is a strong plus

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds, experiences & identities.

Director, Technical Support

at Customer.io

Remote

Our customers are at the centre of everything we do and the way that we support them is something that the entire team is passionate about. Prospects call out our support as their reason for being attracted to us, customers cite their experiences as reasons to renew their contract, and word is continually spreading across our market that Customer.io is a leader in support and experience.

We leverage our support as more than just a customer-facing resource. Feedback from our support team drives our Product and Engineering teams to make changes and improvements – we want our customers to drive to direction our product goes in. The experience we provide pushes our retention numbers up. The support we give provides account growth, which boosts our revenue. Our support experience is not regarded as just a standard fixture for SaaS, or a cost center – it’s our strength, and as VP of Customers, it’s my ultimate passion. If this aligns with your outlook on support and experience, read on:

As the Director of Technical Support you will be leading our existing email support initiatives and developing our live chat support from its infancy to excellence. We’re looking for someone with a strong background in support leadership, who can coach our talented team of Technical Support Engineers towards ambitious quality and ticket mitigation goals for our entire customer base.

On a day to day, you will have a keen and analytical eye on the ticket queue and conduct regular touch points with the team to ensure the program is on track and executing at a high standard of quality. You will constantly be on the lookout for ways to mitigate ticket volume, through cross-functional work with our Product and Engineering teams.

As the leader of the Technical Support team, you will be responsible for the training and development of inidual contributors to ensure that they are performing at high levels in areas such as qualityquantity balance, product expertise, tone of voice, and cross-functional communication. You will initially have the three existing team leads and our Deliverability Services Manager reporting directly to you, with opportunity to hire and/or develop team members per our hiring plan for the year. You will have the opportunity to assess our existing process, and revamp areas to improve on efficiency, customer experience, and the health and happiness of the rest of the team performing this vital task for the business.

You will report to the VP of Customers, and work with them to effectively set your strategy; other heads of department such as our CTO, VP of Product, VP of Engineering will also be instrumental resources and directors for you to work with on alignment of priorities and focus. You will lead the established support strategy execution with your experience and drive for success. You should also be ready to take escalations from any customers who need special attention or more hands-on technical assistance in order to remain satisfied with our platform.

You will be in a key position to hear feedback from customers, be it positive or negative. You’ll be ready and willing to take this to the VP of Customers, as well as our Product and Engineering teams to help them continually develop based on customer insight.

Today, our TS team is powered by Help Scout for ticketing and live chat, Github for bug and feature request logging, and (coming very soon) InSided for our Community support offering. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom pairing session to talk through specific cases or general process matters. As an incoming Director, you will also have the opportunity to implement tooling that you feel would help the team perform at the next level.

Interested in growth opportunities? So are we. We’re in search of folks who want to develop professionally as Customer.io grows.

What we are looking for:

• Located in The Americas
• Experience in a support environment for a SaaS product
• At least 5 years of experience in a support role; 2 years experience in a management role
• Experience managing a team that handles daily case volume from 60 -100; customer value from $150 MRR up to $30k+ MRR
• Excellent written and verbal communication skills
• Be motivated with a self-starter attitude
• Ability to work in a fast-paced, team environment
• Willingness to experiment with your process, and collaborate with leaders across departments

About you:

• You love striving for success
• You enjoy helping others with your experience and take pride in their development.
• You see every ticket as an opportunity to improve the customer experience.
• You take ownership of delivering results and get satisfaction from getting things done.
• You’re ready to bring new ideas and energy to a high performing team
• You’re not afraid to ask questions if you’re confused about how something works, or why it is set up in a certain way.
• You’re open to very regular feedback loops with members of the Executive Team and Leadership Team. You realise that our customers’ satisfaction is vital to our success, and your impact spreads further than just your team.
• You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,800 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $135,000 – $160,000 USD depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO – we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks paid parental leave – for birth, adoption, or foster care
• 401k retirement matching – up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance – Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend – Up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement – Up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement – Up to $300 USD per month for those times you’d prefer to work in a co-working environment
• Learning + development – Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io – to treat yourself to a vacation, or spend however you choose
• Company retreats twice a year – we typically get together IRL every spring and fall, but most recently had an amazing virtual retreat!
• Flexible schedule, work anywhere you want! – as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on erse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Senior Software Engineer, Infrastructure

at Juul Labs (View all jobs)

Remote – United States

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a erse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

JUUL seeks a dynamic, highly-motivated computer engineer with expert software development skills, to support our New Product Introduction and Sustaining Engineering activities. In this hands-on, cross-functional role, the candidate will be responsible for developing the next-generation of hardware and software testing infrastructure that will enable JUUL Labs to bring our hardware products to the next level. We are looking for someone who is flexible and can respond quickly, energetically, and enthusiastically to changes. Cross-functional communication skills and experience are essential. The position will interact with all engineering design disciplines plus reliability, manufacturing, component engineering, and other resources inside and outside JUUL Labs.

Key Responsibilities

• Build custom test systems to support hardware, software and firmware engineering; examples include:
  • Systems to automate hardware-in-the-loop testing of firmware and software builds
  • Systems for facilitating automated production testing of hardware in factories
  • Systems for automated data collection, analysis, and visualization for system validation and characterization
• Build custom tools to enable greater efficiency during new JUUL product development
• Develop best practices for creating, executing and managing tests on JUUL products
• Troubleshoot and bring up custom test fixtures developed by our contract manufacturing partners

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Minimum of 5 years of relevant experience
• Excellent software development skills and coding standards
• Excellent understanding of continuous integration practices and principles
• Excellent communication skills
• Experience building automated, hardware-in-the-loop testing infrastructure and systems
• Test procedure development for embedded connected devices and platforms
• Test-fixture bringup in contract manufacturers in China
• Software Experience: fluent with shell scripting and C, expert with Python
• Understanding of serial communication protocols I2C, SPI, UART
• Experience with sensors or other ICs communicating over SPI and/or I2C
• Bonus: Experience with Real-time Operating Systems (RTOS)
• Bonus: Experience with AWS and/or GCP specifically related to cloud storage
• Bonus: Passionate for data analysis and visualization

EDUCATION:

BS in Computer Engineering or related technical field; Master’s degree a plus.

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals – and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Boundless snacks and drinks
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Senior Manager, IT Audit

Company Description

Dropbox is a leading global collaboration platform that’s transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Finance team builds the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand. We work closely with teams across the company, as well as with external partners.

Role Description

The Senior Manager, IT Audit will take a lead role in planning, organizing, and executing information security and SOX IT audits with guidance from the Head of Internal Audit. In this role, you will be a truly collaborative partner, with opportunity to bring your unique point of view, experience and passion for the work to your IA team and internal clients.

You will help the Head of Internal Audit further refine the vision of the function and develop a roadmap for expanding team digital capabilities, including taking a leadership role in expanding the use of information systems and technologies; increasing the overall efficiency and effectiveness of internal audit activities; provide strategic assistance in the development of integrated systems/processes designed to help manage, and monitor potential areas of risk. You will build and develop an IT internal audit function and assist the Head of Internal Audit in providing assessment, assurance, and advisory support of key enterprise, compliance and general IT SOX risks. As the team matures, you will help bring automation, transformation and data analysis not only to internal audit activities but also as recommendations to functional and IT leaders in the Company.

You demonstrate strong ability and deep experience in IT SOX compliance and operational information security audits, together with relationship building and communication skills. Managing Internal Audit activities requires leading team members with a high level of initiative, providing clear direction and coaching, holding others accountable, managing projects effectively, communicating with business owners and developing and maintaining strong business relationships. In this role, you’ll provide risk insights to and collaborate with business owners across the enterprise. You have a can do attitude, a strong desire to step out of the comfort zone and learn new technology and business requirements, and grow to become a true risk and control adviser and an effective team lead. As the IT audit function is at an early stage, this role starts as a hands-on role.

Responsibilities

Internal Audit Projects

• Participates in enterprise risk assessment and help draft the annual internal audit plan
• Leads and supervises risk assessments, scoping, planning, and field work activities for a variety of IT, cyber and compliance internal audit projects and annual SOX IT audit
• Leads a team of audit resources (internal and/or external) to execute audit fieldwork (SOX IT controls, compliance and cyber audits) and ensures audit conclusions are well documented and supported and makes improvement recommendations to management where applicable
• Coordinates with external auditors in SOX 404 and financial statement audits
• Drafts clear and meaningful findings, high quality audit reports, project status reports, presentations, and other materials for Sr. Management and the Board
• Leads business partners in tracking internal audit observations to resolutions
• Deal effectively with ambiguous and unstructured situations

Internal Audit Program

• Contribute to the development of strategic plans and objectives
• Participate in initiatives in streamlining internal audit operations (e.g., internal audit automation, tool implementation, etc.)
• Proactively identify opportunities for audit process automation through use of analytics and robotics process automation

Relationship Building and Management

• Builds collaborative and trusting relationships with business partners, management, and other cross-functional stakeholders
• Interacts regularly with management and clearly communicate and articulate valuable business insights

Requirements

• Bachelor’s degrees in Information System Management, Computer Engineering, Business Administration, Finance, or related fields
• 7-10 years of experience in technology internal audit, SOX IT control testing, cybersecurity audit
• Experience in a Big 4 auditing firms and exposure to the Technology Industry is preferable
• One or more relevant professional certifications preferred (CISA, CISM, CISSP, etc.)
• Strong understanding of IT, engineering processes and cloud operational environment
• Familiarity with Oracle Fusion preferred
• Familiarity with analytics/robotics process automation
• Open to learn new technology, and adapt to new processes
• Ability to recognize risks and business concerns of the company as a whole
• Ability to manage conflicting objectives, groups, and iniduals across functions or organizations
• Have a sense of urgency and be able to work in a fast pace environment
• Strong analytical & critical thinking skills and ability to handle multi-projects with prioritization
• Highly detail oriented, with a strong propensity for high quality work product
• Motivated self-starter who works well inidually and in teams
• Ability, competence, and confidence to lead people
• IT, engineering or cloud operation experience is a plus
• Some travel may be required

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Benefits and Perks

• Generous company paid inidual medical, dental, & vision insurance coverage
• 401k + company match
• Market competitive total compensation package
• Free Dropbox space for your friends and family
• Wellness Reimbursement
• Generous vacation policy
• 11 company paid holidays
• Volunteer time off
• Company sponsored tech talks (technology and other relevant professional topics)

Senior Technical Writer (remote)

Customer Success – Remote – Full Time

Nozomi Networks is the leader of industrial cybersecurity. Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.

Key Responsibilities:

• Plan and create new product-focused technical content for administrators, end-users, and internal employees by collaborating with Nozomi’s cross-functional group of subject-matter experts, including Engineering, Product, Support, and Solution Engineering teams.
• Help drive strategy to develop, write, and maintain technical content, including procedures, conceptual prose, reference material, tables, and images.
• Maintain and revise documents mirroring the evolution of Nozomi’s products Vantage, CMC, and Guardian
• Write and review knowledgebase articles for both internal and external publication (XWiki); plan information architecture and facilitate content creation by subject matter experts.
• Partner closely with subject matter experts to ensure that the product documentation is easily discoverable, intuitive, simple to maintain, and of the highest quality.
• Engage with Nozomi Support and customers to understand the Nozomi product experience. Advocate for users by providing UX and feature design input and feedback.

Qualifications and Requirements:

• Skills and abilities comparable to 10+ years in technical publications as a primary contributor creating product documentation for enterprise software solutions
• Familiarity with these key content creation tools: oXygen XML , DITA, and Git
• Working knowledge of multi-channel publishing and web responsive content
• Bachelor’s degree, or its equivalent, in a related field such as Computer Engineering, Computer Science, English, or Literature
• Proven track record of delivering high-quality technical content on a deadline and with minimal editorial support
• Ability to build rapport with technical stakeholders, including Product, Engineering, Support, and Solutions Engineering teams
• Exemplary communication skills (both spoken and written) and interpersonal skills that facilitate information gathering tasks
• Ability to create consensus among differing perspectives
• Fluency in written and spoken English

Nice to Have

• Familiarity with Nozomi’s additional content creation tools, such as Adobe Acrobat, Docusaurus, Docker, YouTrack, and TeamCity.
• Experience in the field of OT/IoT/IT cybersecurity.

Title: Infrastructure Security DevSecOps Engineer

Location: Remote

Airtable’s mission is to enable anyone to create software. Users can only create fearlessly when they trust that their data is safe with us. Therefore, security is built into everything we do: product design, feature development, architecture, operations, and customer support.

The Infrastructure Security Team at Airtable is responsible for ensuring the protection of customer data and internal services throughout our global environment. We maintain a close partnership with engineering and IT teams, but work with everyone across our organization. In this role, you’ll find endless learning opportunities and projects to test and refine new skills. If you’re driven to partner, learn, and grow, you’ll be right at home here.

Learn more about our Engineering team and values here.

What you’ll do

• Leverage your DevOps expertise to improve the security of Airtable’s platform for all of our customers
• Build and refine tools that help detect and mitigate security flaws within our infrastructure build processes
• Automate detection and remediation of service and container vulnerabilities
• Improve our engineers’ development experience by empowering them with data they can use to make informed security decisions
• Cultivate relationships throughout the company to enhance our security culture

Who you are

• 3-5+ years experience as a DevOps engineer
• A history of and passion for automating manual processes
• Moderate familiarity of common AWS services, APIs, and the CLI
• Experience with common infrastructure development patterns, including the use of CI/CD tools to securely build and deploy container images and AMIs
• Ability to collaborate with colleagues with varying levels of technical expertise

Nice-to-have

• Experience with Terraform, Ansible, or CloudFormation
• A demonstrable understanding of information security best practices, standards, and tools
• The ability to look beyond CVSS scores and articulate practical risks to partners
• We value practical skills and collaboration over certifications, so any examples of your work you can share (e.g., public projects or GitHub contributions) are appreciated

What We Offer

• We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
• High deductible health plan available with health savings account contribution
• Complimentary One Medical membership for iniduals and dependents
• Monthly Lifestyle Wallet to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• 16 weeks of parental leave
• Annual Learning & Development wallet to support your career development
• Emergency backup care for dependents
• Access to financial planning and legal support
• Supplemental reimbursement for Gender Affirmation procedures and services
• Access to pre-tax Transportation & Commuter Benefits

About Airtable

Airtable is working on the next computer revolution: one where anyone even without technical training can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we’re just getting started!

Please see our Privacy Notices for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process. For US applicants, click here, and for UK applicants, click here.

Title: Software Architect (L6) – Flex Architecture

Location: Remote – US

See yourself at Twilio

Join the team as our next Flex Architect

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support ersity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to work with Engineering and Product to define the architectural roadmap for Flex.

Flex is looking for a seasoned software architect with deep experience with distributed systems and platform engineering principles. You are passionate about operational excellence and know how to build software that delivers it. You are able to think at scale, define, and meet stringent availability and performance SLAs while ensuring quality and resiliency challenges across our erse product and tech stacks are addressed.

Responsibilities

In this role, you’ll:

• Engage with Flex and other Twilio teams to provide a vision for a data in transit and rest where multiple teams and customers contributes to
• Deliver mechanisms for reduce engineering toil
• Ensure Flex builds a resilient, scalable and programmable platform to our customers
• Work closely with Product to generate a roadmap and adhering to principles
• Work closely with Engineering teams to ensure that solutions are compliant, reliable, scalable and loved by our customers

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values erse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 7 years of experience in designing platforms platforms
• Are an API first developer who understands the power of platforms
• Expert knowledge of relations and non relational datastores
• Expert knowledge of queuing and messaging systems
• Expert knowledge of schemas and IDL framework to support data at rest and transit
• Domain driven design experience
• Can successfully lead teams through very challenging engineering problems
• Excellent communicator and consensus builder
• Have demonstrated the ability to design complex systems in an iterative and evolutionary manner
• Have the ability to balance long-term objectives with urgent short-term needs
• Partner with Product to define tangible product objectives and work with engineering on how best to achieve them
• Public cloud experience, AWS, Azure, GCP, OCI

Desired:

• AWS expert, knowledge of Aurora, DynamoDB, ElasticCache S3, SQS, SNS
• Kafka, MySQL experience
• DeveloperXP champion incrementally improving productivity of engineers
• OpenAPI, AsycAPI, grpc experience
• Leading inter team and inter organization initatives, preferably with hands on experience delivering prototypes

Location

This role will be remote based on US East coast

Approximately 5% travel is expected

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

(Location dependent information)

Colorado applicants:

• The estimated pay range for this role, based in Colorado, is $213,120 – $266,400
• Additionally, this role is eligible to participate in Twilio’s equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

IT Administrator

at Pivot Bio

Remote, US

About Pivot Bio:

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our products harness the power of naturally occurring microbes to provide nutrients to crops and new sustainable ways for farmers to reduce the usage of fertilizers as they work to help feed the world’s growing population.

Read/Hear more about Pivot Bio on Forbes or PBS News Hour.

Position: IT Administrator

Preferred location: Remote, US

The IT department supports Pivot Bio and its employees by addressing day-to-day technical needs, spearheading company initiatives, and formulating sophisticated solutions to complex business problems. As internal teams within Pivot continue to grow and expand, we expect that it will become increasingly important for us to expand the capabilities that we offer regarding technical services and support.

We are looking for a Network Administrator to join the IT team and work in our IT Engineering team when it comes to network, Identity Management, Single Sign-On, Azure/AWS/EC2, and security. You will also collaborate closely with research & development, business operations and our infrastructure team to help implement Pivot’s long-term technical strategies. This role is a particularly good fit for technical experts who have a history of solving complex problems with creative technical solutions.

Responsibilities:

• Maintain appropriate service levels for office systems, including Windows, OSX, WSL, and Linux servers, networking/telecommunications, cloud services, other digital devices/services.
• Collaborate across the team and organization to ensure business continuity for essential services and equipment, designing, implementing, and testing disaster recovery plans.
• Troubleshoot, diagnose, and coordinate resolution of TCP/IP networking issues, including VPN links, routing diagnostics, Wi-Fi networks, and bandwidth allocation/management.
• Administer and configure firewalls, VPN gateways, routers, switches, and voice systems with security and scalability in mind.
• Experience with information security technologies like, event log management, intrusion detection, anti-virus, vulnerability assessments.
• Contribute to management of Azure AD, Office 365, SharePoint, and various other systems.
• Establishing good relationships with all departments and colleagues.
• Travel up to 25%
• Additional duties as needed.

Qualifications and Experience:

• Technical expert with 6+ years of experience as a Network Administrator or Server Administrator.
• Experience building technical solutions for internal customers with complex requirements.
• Experience with AWS and Azure
• Experience with Meraki networks
• Experience with Microsoft environments (Office 365, SharePoint, & Azure AD)
• Experience with Google Workspace
• Experience with Apple Business Manager
• Experience with Route 53 and DNS configurations
• Experience with network implantations regarding new site buildouts and infrastructure updates.
• Excellent communicator who can instantly connect with a range of stakeholders from academics to industry scientists, to project leads.
• High standards for customer-facing work.
• Experience as a technical leader on technical projects which span several months & cross-functional teams.
• Valid driver’s license
• Experience working in a growing startup environment, preferred.
• Background or interest in agriculture and/or plant-microbe interactions, preferably in an industry setting, preferred.

Must be authorized to work in the United States.

What we offer:

• Competitive package in a disruptive startup
• Stock options
• Health/Dental/Vision insurance with employer-paid premiums
• Life, Short-Term and Long-Term Disability policies
• Employee Assistance Program with free referrals and discounts
• 401(k) plan, 3% Match
• Commuter benefits
• Annual Training & Development support
• Flexible vacation policy with a generous holiday schedule
• Exciting opportunity to work with a talented and fun team

Senior Manager, Inventory Innovations

• Schedule: Full-time
• Brand: Hilton Corporate
• Job: Technology

Work Locations

Hilton – Shared Services – McLean

7930 Jones Branch Drive

McLean 22102

Job Description – Senior Manager, Inventory Innovations (COR012CB)

The location for this position is virtual/remote

Hilton’s Customer Experience (CX) organization is comprised of team members driving our product management, experience design, commercial capabilities and support, and call center functions. These functions are the core of Hilton’s commercial engine and are key to Hilton’s ability to drive profitable growth.

What will I be doing?

As the Senior Manager Inventory Innovations, you will coordinate and collaborate with leadership, and internal partners to guide the prioritization, development, and implementation of a new commercial UI which will facilitate Hilton’s global Inventory vision. As part of Hilton’s Customer Experience and Capabilities group, you will work closely with business and technology partners to identify, define requirements, and schedule the delivery of these capabilities to allow business strategies and drive business and customer outcomes.

More specifically, you will:

• Assist in the delivery of an aligned Commercial UI roadmap including replacement of the current toolset while building configurable options for new inventory innovation of the future
• Document, manage, and build a backlog of requirements through extensive research gathering
• Apply analytical skills to examine data, ideas, identify assumptions and obtain detailed information to support the delivery of the commercial UI. This includes ensuring solutions are focused on providing efficient service, groundbreaking user experiences, and improved adoption results, both on and above property
• Analyze and understand the functional purpose, integrations, hardware, software of the supported Inventory capabilities to ultimately solve problems and communicate effectively during the product outcome.
• Facilitate the implementation of the Commercial UI into the business teams working alongside activation and support teams to ensure smooth transition to production, with specific focus on feedback and usability to fold back into the development and roadmap cycle
• Conduct and/or facilitate usability testing, documentation of the results, and communication to partners
• Conduct and/or facilitate user acceptance testing for the Commercial UI including enhancements by preparing and performing test cases, communicating and validating results with project team members, and documenting results and sign-offs

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Critical thinking and strong analytical skills with the ability to use logic and reasoning to identify the strengths and weakness of alternative and differentiated solutions
• Ability to collaborate with multi-functional teams to document, conceptualize and evaluate viability of long-term capabilities and enhancements
• Multi-tasker, who handles multiple projects and priorities rationally, with ease under time constraints to optimally balance concurrent demands
• Self-motivated taking initiative in identifying, prioritizing, and implementing tasks with a personal commitment to succeed
• Effective research, analytical, and problem-solving skills
• Proficiency in development, design, or delivery of new User interfaces for large cohorts
• Experience with developing roadmaps, detailed requirements, and writing use cases/user stories from the requirements
• Experience with conducting usability testing, documentation of the results, and communication to partners
• Strong problem-solving skills to resolve issues effectively and creatively while maintaining a high level of flexibility, partnership, and integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Ten (10) years of professional experience
• Five (5) years of experience within hospitality/travel, Information systems, Product management, or Technology delivery

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Twelve (12) + years of professional experience
• Two (2) years of experience developing/optimizing User interfaces
• Exposure to cloud platforms, technologies, and product environments
• Project Portfolio Management (PPM) or Agile development knowledge

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a erse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voicesalong with those of our Guests, Owners, Suppliers, and Partners to cultivate a erse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value ersity at our company. We will ensure that qualified iniduals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Senior Salesforce Developer (Remote)

PALO ALTO

ENGINEERING

FULL-TIME

About the Role:

Science Exchange is looking for a Senior Salesforce Developer to join our engineering team. The Senior Salesforce Developer will be involved in the full development life-cycle from technical design to development, testing, and deployment, and be responsible for translating designs and prototypes to code leveraging out of the box features and custom development. The successful candidate will need to have hands-on expert implementation/configuration/development experience with the Salesforce platform and APIs.

About engineering at Science Exchange

“We focus on results, encourage mastery, and enjoy the benefits of being part of something big without the frustrations of corporate work culture”.

Intriguing, right?! That’s how one of our developers described our team.

About You:

You will partner with our Product Team to create great solutions to complex problems. This work is substantially more challenging than merely pushing strings around. We already operate at scale, and we are looking for ways to build out new features, refine the existing platform, and enhance performance as we continue to support a world-class operations team.

We believe in being agile as a way to focus on delivering real business value without wasting time on things that do not support our ability to deliver those capabilities. You will be a key part of a small team that works hard every day to creatively build great software and systems.

Qualifcations

• • You should have a Salesforce developer certification such as Platform Developer II. Demonstrated equivalent experience will be considered.
  • You should have an expert understanding of Apex, SOQL, Email services, as well as SOAP and REST APIs.
  • You should have experience integrating Salesforce with external systems.
  • You should be able to guide fellow developers in best practice Salesforce development.
  • You must be a great communicator. We are largely remote across the US and Europe, so we need to be able to get on the same page about what we need to do, where the problems are, and how to collaborate to fix them. We are not looking for loners, but we are looking for highly qualified, independent professionals who can dig into hard problems on their own.
  • You will be part of a great team, but you will still need to be a creative, self-starter who can bring imagination and skill to bear in delivering your own stories.
  • You will guard the security and integrity of our information systems with a fierce determination to deny entry to all unauthorized and malformed requests.
  • You will collaborate with our team and our partners to build great APIs into our core platform business services.
  • We are looking for a special kind of developer who wants to be a member of a strong team of peers and is not just looking for another job. We want someone who is eager to learn and grow as a software developer.

Education and Experience

• • We require a B.S. in Computer Science or equivalent experience because we believe that a deep understanding of algorithms, data structures, linear algebra, operating systems theory, and database theory are essential to succeeding in this domain.
  • You also need solid experience with agile development, remote collaboration via GitHub (or a similar hosted git platform), object oriented thinking, and design patterns.
  • Experience with Ruby and Rails is a plus.

About Science Exchange:

Science Exchange is a rapidly growing SaaS company that powers R&D outsourcing for the world’s top life sciences companies. Our marketplace gives scientists access to the innovation and research they need, and our platform fully automates R&D outsourcing from source to pay so scientists can focus on what they love—science. We’re looking to expand the revenue organization with iniduals who are intellectually curious, are strong advocates for their prospects and customers, and who want to join our mission to improve the efficiency and quality of scientific research.

Science Exchange was seeded out of Y Combinator in 2011 and has raised nearly $70M from top venture funds, including USV, Maverick Capital, and Norwest Venture Partners. We’re a remote-first company with employees all over the U.S., Europe and Asia/Pacific who exemplify our F.O.R.C.E. values (Fearless, Open, Respectful, Curious, and Entrepreneurial).

Ready to join us?

Science Exchange is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

REMOTE USA

OPERATIONS – IT

FULL TIME

Docebo’s Cloud Systems Administrator will be an enthusiastic champion focused on getting the most out of our technology investments and ensuring that Docebo’s core values are represented in the way we deliver and support our technology solutions. Showing a passion for customer service and quality work, the Cloud Systems Administrator will display both a high level of technical competency and the ability to help adopt industry-standard IT service delivery frameworks. Exhibiting exceptional communication skills and the ability to translate business requirements into technical solutions will be key to ensuring success in this role.

This role will also act as a second level point of escalation and technical mentor for all Service Desk technicians, additionally, the Cloud Systems Administrator will work in partnership with the Information Security team to design, implement and measure the effectiveness of appropriate security and privacy controls.

Responsibilities

• Research, recommend and lead the implementation and ongoing improvement of Docebo’s Corporate Tech Stack.
• Plan, test, document and lead execution of regular maintenance and changes to Docebo Corporate Tech Stack
• Ensure the continual improvement of key cross-departmental processes and solutions including Cloud-based directory services, Exceptional employee onboarding experience, Automation of multi-system workflows
• Responsible for the accuracy of the Corporate IT asset management inventory
• Act as a technical mentor and point of escalation
• Act as primary incident coordinator during incident response activities
• Participate in the development of IT policies, standards, processes and guidelines
• Participate in the development and delivery of IT-related awareness training
• Participate in the Docebo On-Call rotation

Requirements

• English fluency (Both spoken and written)
• Ability to work in EST office hours
• Minimum 3 years of experience delivering cloud-based IT services
• Previous experience with ITIL or other IT service delivery frameworks
• Commitment to quality documentation
• Strong organisational skills and ability to multitask while keeping stakeholders informed
• Ability to analyse problems and propose solutions
• Innovative thinking and vision
• Ability to work in a fast-paced, dynamic environment

Preferred requirements

• Bachelor’s Degree in Computer Science, Information Systems or a related field of study preferred
• Experience with automation workflows, including the ability to create custom scripts in various languages
• Knowledge of industry-standard cloud architectures (GCP, Azure, AWS)
• IT and Information Security Certifications

Benefits & Perks

• Inclusive and flexible work environment
• Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Three employee resource groups to get involved with (the Docebo Women’s Alliance, PRIDE, and Green Ambassadors)

About Docebo

Here at Docebo, we power learning experiences for over 2,600 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do – Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to ersity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any iniduals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Title: Senior Analytics Manager

Location: United States

Classifications: Remote

We are looking for a curious, driven Analytics Manager to help us keep Upwork safe from bad users and build an easy-to-use/low-friction platform for our good users. The Analytics team works with Product and Operations to understand how both good and bad users interact with Upwork. We develop ways to predict who’s who (using Machine Learning and other tools) and put in automated and manual safeguards to ensure that good users can use Upwork easily while making it difficult for bad users to exploit the good. We A/B test religiously.

You will lead and grow a small team of analysts working within Trust & Safety. Your primary responsibility will be to empower, guide, and up-level your team, so that they can contribute to the growth of Upwork. You will be a player-coach. A mentor/technical leader that your team can lean on while taking on the hardest problems in your domain!

The Upwork Analytics team harnesses a wealth of data to empower our leaders across the company and drive thought leadership on critical projects. We strive to constantly improve our understanding of how users grow their business through Upwork and lead key analyses that accelerate growth. This is an opportunity to join an outstanding and growing team with an inclusive culture that delivers meaningful insights to the entire company!

Your Responsibilities:

• Be the rock that supports your team, the guide that shows them the path, and the leader that revels in their success.
• Use outstanding technical/business skills to train/help your team while knowing when to step back and let them find their way.
• Hold your team accountable while creating a safe/protected space to let them fail
• Contribute to solving the complex problems inherent to a double-sided marketplace. Deliver undiscovered insights to key partners that compel changes in corporate strategy and product decisions.
• Partner with the Leadership Team, FP&A, and the larger Analytics community in asking difficult questions about the inner workings of our marketplace, specifically as they relate to Trust & Safety, and then leading the effort to answer those questions.

What it takes to catch our eye:

• Showcase extensive experience leading analytics projects end-to-end and thriving in a multifaceted, fast-paced environment. Show us that you’ve made a difference with tangible outcomes in previous roles.
• Combine strong SQL skills, BI proficiency (Looker experience preferred but not required), a working knowledge of A/B experiments, and a demonstrable understanding of statistics.
• Show passion for getting into the details – write code, dig into data, iterate quickly and take action.
• Previous experience in a marketplace or eCommerce business.

Title: Senior Technical Writer

Location: US or Canada (EST Timezone)

Splash’s mission is to develop the most innovative event technology to help marketers reach and engage their target audiences. From simplifying event creation to capturing attendee insights and measuring event impact, Splash enables teams to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.

What we’re looking for

We are looking for an experienced Senior Technical Writer who will work to build a bridge between the Splash Product and Engineering teams and our users. The successful candidate has experience distilling complex concepts into understandable, manageable tasks appropriate for erse audiences. You are motivated to present users with that lightbulb moment that relates an abstract concept to tangible action.

The candidate is able to attain a solid understanding of our users’ needs (both internal and our customers) and create the content to help them best leverage Splash to deliver amazing results. Experience with analysis of usage data and user feedback is valuable. The responsibilities of the role will evolve over time as the company and team grow and mature.

In this role, you’ll get to

• Research, write and edit a high volume of internal and external-facing materials.
• Collaborate with Product, Engineering, Marketing, and others across the organization to obtain an in-depth functional understanding.
• Manage projects, priorities, and deadlines independently while actively participating as a team member.
• Communicate, verbally and in writing, with project stakeholders and management
• Contribute to structuring and implementing departmental procedures and workflows, ultimately helping shape the future of the Splash Technical Writing department.

On your first day, we’ll expect you to have

• 5+ years of writing technical materials for varied audiences from end-users to developers
• Flexible voice, able to cover formal to conversational tones while also respecting brand voice
• The ability to work cross-functionally with an internationally distributed team
• Experience managing projects, priorities, and objectives
• Experience collaborating and structuring content with stakeholders
• Comfortable working within template and style guide parameters
• Experience with authoring tools
• Keen and modern design esthetic

Not a deal breaker, but it’d be great if you had

• Experience editing content from a variety of sources
• Ability to define and implement processes and workflows
• Knowledge of API documentation (Postman)
• Familiarity with Atlassian Confluence and Jira, Google Suite, Zendesk, Salesforce Service Cloud
• Understanding of JavaScript, HTML
• Writing samples highlighting the desired skills and experience

What we offer and other fun stuff!

We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer

• Competitive base salary and stock options. Our success is your success
• Great healthcare benefits with paid coverage for you and your family
• Unlimited vacation days, with Splash-specific days off and 2 extra Mental Escape (M.E.) days per month to unplug from work
• Remote first organization
• A bunch of other great perks/benefits that would make this description too long if we included it

It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. We have a yearly company offsite in New York (pending it being safe health-wise) and fun virtual events with the rest of your team and the company (IRL too when it’s safe!).

What’s next?

If you’re interested in joining the team, apply below and you can expect to hear from us soon Please give us at least 2 weeks to get back to you. We promise we’re not ignoring you, playing Pokemon all day, or listening to the new J. Cole album on repeat (even though it’s ). It just takes a little TLC to go through all the applications and see if there’s a possible fit for you here.

Salary commensurate with experience.

At Splash, we believe that big ideas and great communities come from a team that celebrates ersity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.

*We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [[email protected]].

Curriculum Developer

REMOTE 

EDUCATION

PART-TIME/CONTRACTOR

CodeCombat is looking for a Curriculum Developer to join our Learning Design team. If you have experience with coding, curriculum writing, education technology, and working in schools, we want to hear from you! This role will work closely with the Lead Curriculum Developer on a variety of curriculum design projects and materials, making impactful decisions and valuable contributions to the company’s product experiences.

This is a 100% remote, part-time contract role. We encourage candidates from all backgrounds to apply.

What You’ll Do

• • Develop and review curriculum and teaching materials to support classroom teachers
  • Collaborate on curriculum design and standards alignment
  • Contribute to the development of in-game experiences for students which includes working with game design, engineering, and art teams
  • Independently manage small projects for the curriculum team
  • Contribute to R&D for new instructional features
  • Contribute to and review content for game-based learning experiences

Who You Are

• • In-depth computer science knowledge (CS degree, coding bootcamp, self-taught programmer)
  • Experience teaching computer science in the classroom (middle or high school preferred but not strictly required)
  • Curriculum writing experience
  • Experience working with Google Docs and Slides
  • Strong written communication skills

Bonus Points (nice to have, but not required)

• • Experience with CS educational technology in middle or high school settings
  • Experience working with AP Computer Science Principles coursework and content

Who We Are

CodeCombat is building a new way for K-12 students and at-home learners to learn how to code, using real programming languages to explore adventure games. Students learn how to write functions to control their hero avatars, implement puzzle-solving strategies, and code their own games. We are committed to researching, experimenting, and iterating new ways to marry education with fun for students worldwide.

We recently released Ozaria, a Computer Science program, adventure game, and fantasy story where students master core Computer Science concepts. The unfolding narrative creates a powerful and engaging student-centered learning experience, with each student’s investment in Ozaria’s story paralleling the investment they are making in their own learning journey.

We are a small, determined, and tight-knit startup dedicated to providing an enjoyable, meaningful place to work. Team members pursue a healthy work/life balance with flexible working hours. All of our team members work remotely from all around the world, with concentrations in San Francisco and Beijing.

Our Values

Our work is purposeful.

We bring our personal best every day, because our game-based learning can be life-changing for young people.

Strength comes from interdependence.

We recognize that each of us is central to the mission of CodeCombat. We know our differences create strength and resilience. We engage one another with respect for who we are, not only what we do. We create community with intention, because we need each otherand because it’s fun.

Kind, not just “nice”.

We don’t let fear of not being “nice” get in the way of the direct communication that underpins healthy relationships. We build strong connections through honest dialogue, even when the conversations are difficult.

Structure can be liberating.

Transparent processes let us focus on making the right decisionsand they create channels for erse voices to speak. Eliminate information silos and shadow structures; create known communication channels and clear responsibilities.

We can operate at any speed.

We’re thoughtful about how fast we go. We pay attention when the lights change. Sometimes we walk.

Learning and growth go hand-in-hand.

Every experience is an opportunity to learn, and our team is growing every day. When we think we know it all, it means we have more to learn.

CodeCombat is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please include a cover letter with your application.

Compensation: $31/hr – $51/hr

Title: Data Scientist- Experimentation

Location: Remote US, Remote Canada

About Product’s Data Science and Analytics team

In this role, you will be joining CircleCI’s 10-member Analytics and Data Science team and will be reporting to our Experimentation team lead- part of the product organization department. We are passionate about improving our product experience, enabling data-driven product management, and growing our data practices! You will partner with product managers and collaborate with Design, Engineering, Analytics Engineering, and Data Engineering and lead all things data for your product team!

What you’ll do:

• Primarily, help build out and drive experimentation across our product organization. Determine the standards, processes, metrics, and methodologies for developing a best-in-class experimentation practice within our product. Design our experimentation for scale and accuracy, speed and impact. Clearly and effectively communicate results and recommendations to product leaders and exec leadership when necessary.
• Discover machine-learning (ML) models. Identify, evaluate, and scope customer problems (e.g, slow builds and flakey tests) and product problems (e.g., metric forecasts and customer segmentation). Define and implement a modelling strategy, and test, evaluate, and tune models. Deploy and monitor your models in production.
• Drive product outcomes with analysis, metrics, and planning. Analyze customers, product usage, and features. Uncover insights, clearly visualize data, soundly use statistics, and tell compelling stories. Define metrics that align with customer and business outcomes, and monitor, track, and root cause metrics. Help Product measure size and plan opportunities.
• Build our data science practice. Build the right analytics culture. Enhance our data architecture, governance, and documentation. Enable product managers to self-service off dashboards, reports, and tools. Be an expert in your data science passion (e.g, experimentation, Bayesian methods, or specific ML techniques). Develop and voice a clear point of view, rooted in data and analysis.

What we’re looking for:

• 3+ years of Data Science experience, including some modeling. Typically, you have one or two analytics-related jobs across two to four years. The most common is that of a data analyst, but roles analytics engineer or ML engineering are relevant too.
• Strong statistical background with proven application and impact with results
• Proficiency with our analytics tools. Strong SQL and Python/Pandas skills. Deep statistical knowledge. Good programming skills. Ability to quickly ramp up on GitHub, Snowflake, Looker, Amplitude, Segment, Optimizely, Airflow, DBT, and others.
• Experience with Product, Marketing, or customer-facing functions. Typically, you have worked with product managers, growth managers, marketing managers, or other partners focused on important customer outcomes. Often, that experience is at high-growth companies with SAAS offerings.
• Strong technical education. Often, you’ve got a master’s or Ph.D. degree in data science, analytics, statistics, or applied math. Still, there are many other relevant educational paths, including the right bachelor’s degree.
• Right soft skills. Passion for data, discovery, problem-solving, story-telling, and presenting results with a focus on driving impact. Curious, confident, and open to questioning assumptions and being questioned. Effective communicator. Entrepreneurial; fast-moving; and not easily discouraged. Has an instinct for value; and focused on the incremental, not gold plating.

About CircleCI

CircleCI is the world’s largest shared continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools – processing more than 1 million builds a day – CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Job Title: FP&A Data Analytics

Department: Finance

Location: Remote – Anywhere

POSITION SUMMARY

We are looking for a Financial Planning and Analysis Data Analytics to join our growing FP&A team. The Finance team is growing its capability in data analysis and automation to drive more agile and informed decision-making across our commercial functions. Reporting to the Financial Planning and Analysis Sr. Manager, you will be responsible for driving the automation of processes within the Finance function, improving the agility of our business performance analysis, and telling the story behind the data through dynamic dashboards.

RESPONSIBILITIES

• Identify data quality issues, correct gaps in data, and implement the best processes for data cleaning
• Support implementation of new financial tools and integration with current IT software
• Identify the needs to successfully transform the data for Finance, acting as a catalyst for change across the company
• Help serve FP&A and its stakeholders by creating visibility throughout the business for those relying on financial information for performance management
• Proactively identify pieces of analysis to optimize efficiency and reduce operation costs
• Create and maintain automated dashboards bringing data to life in an easily digestible format
• Drive improvement of FP&A processes such as accurate financial planning deliverables, including budgeting, rolling forecasts, and strategic long-range plans

QUALIFICATIONS

• 4-6+ years of experience working in data analytics or business intelligence
• Advanced SQL knowledge and experience with analytical tools are a plus
• Expert data modeling, database management, and analytical skills required
• Experience in dashboarding, spreadsheets, and BI tools, preferably Looker
• An understanding of basic financial concepts (revenue, cost types, margin, etc.)
• Confident in designing and building new processes and procedures
• A fast thinker with an agile thought process, comfortable in fast-paced work environments

PREFERRED SKILLS

• Experience with ETL platforms and strategies, Python skills preferred
• Snowflake and NetSuite experience or similar
• Knowledge of a data visualization tool – Looker, Tableau, QlikView, or Power BI
• Experience working with Anaplan or similar planning software
• Proactive, can-do attitude that can navigate ambiguity and promote change

Title: Systems Engineer- Remote

Location: Remote, USA

Systems Engineer I

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you?

Why you want to work for our Cloud Ops team:

Cloud Operations is the beating heart of Accruent. You will be responsible for the applications to ensure our customers can experience the full scope of Accruent’s products. The performance of the applications is governed by the team to keep our products optimizing at peak performance. Our Cloud Ops team is full of learners and problem solvers who foster an engaging atmosphere.

The Systems Engineer I is responsible for providing functional and technical support for Accruent’s infrastructure solutions. Responsibilities include day to day configuration in Accruent’s primary observability platform, LogicMonitor. The Systems Engineer I will also work on problems with a varied range of technologies and complexities of scope and work with various departments to troubleshoot, document, and resolve technical problems. The Systems Engineer will require a wide body of systems knowledge, e.g., Windows, Linux, AD, etc. to evaluate the issue at hand and implement the best solution.

This position reports directly to the Manager, Cloud Operations and will be located at Accruent’s New Orleans office. Remote position will be considered for the right candidate.

How you’ll make a difference:

• Evaluate and plan future observability improvements and maintain all security posture.
• Coordinate with Cloud Operations, Engineering, and partners to provide technical systems solutions and improve health of data center and cloud operations.
• Assist with implementation of systems architecture solutions.
• Understand Accruent’s SaaS applications to improve observability, resiliency, standards, efficiency, and uptime.
• Document plans, changes, and policies to the Accruent applications’ infrastructure.
• Produce technical results which demonstrate the drive for consistent improvement of overall health of systems infrastructure.
• Perform upgrades and configuration changes to ensure the highest quality of system architecture.
• Consistently demonstrate Accruent’s values: customer success, adaptable, innovate for impact, deliver results and strategic.
• Be available to participate in an on-call rotation which provides 24×7 support for all systems across all product lines.

What you bring to the table:

• Initiative to improve monitoring consistently and systematically
• Proficiency in scripting with Groovy, python, PowerShell or Ansible
• Experience running monitoring systems such as LogicMonitor, Solarwinds, Zabbix, Prometheus, Grafana, Zenoss, MRTG, New relic, AppDynamics, DataDog, ELK, Nagios or Cacti
• 3+ years’ experience with Windows and/or Linux systems in an enterprise environment
• 2+ years’ experience with VMWare
• Operational knowledge of public cloud network infrastructure (AWS, Azure, GCP)
• Preferred skills:
• Bachelor’s degree in Computer Science
• LogicMonitor, APM, Logging tools
• Configuration management/automation
• Industry standard certifications e.g. VCP, AWS CSA, MCSA, RHCE, A+, Sec+ etc.

Please Note:

• This job does not require travel domestically or internationally,
• This is a full-time, exempt opportunity.
• Relocation will not be considered for this position.
• At this time, visa sponsorship is not available.
• All job offers are contingent upon a successful background investigation and drug test.
• Accruent requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. For additional information about our COVID-19 approach, please visit: https://careers.fortive.com/covid. All offers of employment are expressly conditioned upon compliance with our COVID-19 vaccination policy.

We believe everyone can bring something incredible to the table with each of our unique experiences and personal skillset. We encourage you to apply for roles that interest you, even if you don’t believe you have the exact experience we’re looking for, or your background doesn’t match the job description perfectly. If you are courageous, adaptable, and love being part of an extraordinary team, we want to hear from you!

ABOUT ACCRUENT

Accruent is the world’s leading provider of intelligent solutions for the built environment spanning real estate, integrated technology systems, and the physical and digital assets they connect. Accruent continues to set new expectations for how organizations can use data to transform the way they manage their facilities and assets and is transforming the way people and systems work together. With major office locations in Austin, New Orleans, London and Amsterdam, Accruent serves more than 10,000 customers in a wide range of industries in more than 150 countries around the world. For more information, visit www.accruent.com.

Accruent is an Equal Opportunity, Affirmative Action employer. Women, minorities, veterans, and iniduals with disabilities are encouraged to apply.

All offers of employment are made contingent upon the successful completion of a background check. A background check may include: verification of education, past employment, criminal background reports, motor vehicle driving records, reference checks, civil suit records, drug test and/or investigations into incidents involving theft, fraud, harassment and workplace violence. The company is the sole determinant of a successful background check.

Principal Member of Technical Staff

Location: Dallas Texas United States

AT&T Services, Inc., is looking for a Principal Member of Technical Staff in Dallas, TX (and various unanticipated locations throughout the US; may work from home) responsible for all aspects of network focused technical project and program management.

• Provide overall direction and technical and analytical guidance to project and program teams.
• Recommend and take action to direct problem analysis resolution.
• Conduct end to end program management of programs containing multiple large projects, and portfolio management of a large scope entire portfolio that are company-wide, cross functional and strategic in nature.
• Lead cross functional teams to complete projects within allotted timeline and budget. Define project/program scope and objectives. Define project scope and objectives, direct activities of a project team, and identify resources.
• Work with external vendors and internal stakeholders to champion project(s) across the entire organization.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conduct project meetings and is responsible for project tracking and analysis. Ensure adherences to quality standards and reviews project deliverables.
• Manage the integration of vendor tasks and tracks and review vendor deliverables.
• Provide technical and analytical guidance to project team. Recommend and take action to direct the analysis and solutions of problems.
• Communicate with client/vendors/leadership.

Requires:

• a Master s degree in Computer Science, Software Engineering, or Computer Engineering and five (5) years of experience in the job offered, or five (5) years of experience in responsible for all aspects of network focused technical project and program management;
• providing overall direction and technical and analytical guidance to project and program teams;
• recommending and taking action to direct problem analysis resolution;
• conducting end to end program management of programs containing multiple large projects, and portfolio management of a large scope entire portfolio that are company-wide, cross functional and strategic in nature.

Technical Writer

US – Remote

Full time

32488-JOB

Position Summary

The primary function of this position is to write user and service documentation for our sequencing solutions portfolio. As a Technical Writer, you are a highly productive writer and a quick learner. You have an eye for detail and consistency, and exhibit unfailing attention to quality construction. Your strong technical skills and aptitude for organizing complex information enable you to pick up and apply new technologies, science, and standards rapidly and well.

Responsibilities

• Plan, write, and edit technical documentation for a variety of scientific audiences including researchers, bioinformaticians, clinicians, physicians, patients, and internal field staff.
• Collect data by interviewing specialists, researching written material, attending training and demonstrations, using products, and observing users.
• Work efficiently and accurately in modern XML-based content development systems, adhering to best practices and departmental standards for terminology, content management, and reuse.
• Take photographs to illustrate the documentation and work with an illustrator to convert them to technical drawings.
• Release finished documentation and maintain organized records of all materials, drafts, and previous versions.
• Demonstrate strong domain expertise in modern standards for technical writing, online help, content technology, and user experience.
• Quickly learn and apply new tools, processes, and standards.
• Be adaptable and forward thinking in the face of technological and organizational change.
• Partner and engage with stakeholders across teams and regions, working collaboratively to achieve a quality product.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to inidual responsibilities may occur due to business needs.

Requirements

• Bachelor’s degree is highly preferred.
• 3+ years of experience as a technical writer in a similar or related industry biotech, healthcare, software, hardware.
• Experience writing product user documentation.
• Understanding of the principles and practices of tech writing, content management, and reuse is preferred.
• Experience with MadCap Flare, XML/DITA, or similar authoring systems is preferred.
• Strong organizational and time management skills.
• Proficient in English, attentive to industry standards, and equipped with excellent grammatical and editorial skills.
• Ability to thrive in a very fast-paced environment, and adapt easily to changing project requirements and schedules.
• Ability to independently manage multiple projects from concept to publication under tight deadlines and changing conditions, while also functioning as a collaborative team member.

Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, Illumina may require proof of COVID vaccination in accordance with local statutory requirements (subject to limited exceptions) beginning November 1, 2021.

At Illumina, we strive to foster a erse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to ersity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Support Engineer – Live Events, Technical Operations Support

Job ID: 2089729 | Amazon.com Services LLC

Are you interested in shaping the future of live sports broadcasting? Do you want to define the next generation of how Amazon customers are watching live sports and develop world class support?

If so, you might be the right person for the Support Engineer (SE) role on the Prime Video Live Events team, supporting new sports leagues and other live broadcast events to Prime Video customers around the world.

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies – all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business – available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.

Key job responsibilities

*Monitoring service health dashboard and respond to system anomalies for mitigation utilizing * Incident Management Facilitation and Response to help drive service degradations and outages to full recovery * Track, investigate, and resolve support contacts with varying levels of complexity and customer impact * Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes * Act as an escalation point for the most complex and in-depth issues that potentially span multiple organizations while working independently * Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution * Develop and implement the most complex repro cases to identify potential software defects, misconfigurations or issues in customer environments * Use use sound judgement to manage and prioritize issues based on multiple factors including customer impact * Act as a role model to other support engineers, leading discussions, proactively solving issues and identifying and removing blockers for the entire team * Develop and document processes and training material to for standardization and knowledge sharing * Own a small program to scope in support opportunities into TOS * Ability to script to enable standardization and automation of manual tasks

BASIC QUALIFICATIONS

· Bachelor Degree in Computer Science or related field.

· 2+ years overall technical support experience, ticket creation, and escalation · Proven ability to troubleshoot and identify the root cause of issues · Experience developing and executing scripts for automation · Clear and concise written communication skills, and experience writing process and training documentation and technical papers

PREFERRED QUALIFICATIONS

. Experience in a technical customer support role

· 3+ years of technical operations experience, including support and incident management, operations monitoring, process improvements, and metrics reporting · Experience writing and executing standard operating procedures and runbooks · Experience working in live sports or other streaming media services · Knowledge of streaming video technologies · Foundational knowledge of AWS technologies and networking concepts · Experience as a Program or Project Manager

Amazon is committed to a erse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For iniduals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Job details

US, Virtual

Prime Video

Systems, Quality, & Security Engineering

Title: Security Engineer

Location: Remote – United States

About the opportunity

Contentful strives to build a secure and safe service and commits considerable effort and resources on security. Our IT Security team supports corporate-wide information security management programs and collaborates closely with internal teams. We believe that IT Security must be anchored by DevOps principles with strong repeatable processes.

We are looking for a committed and driven Security Engineer with experience integrating and automating disparate systems into a cohesive and comprehensive workflow. As a Security Engineer, you will be hands on designing, implementing, and maintaining vendor purchased and custom built solutions to meet security requirements. While building to achieve requirements, you will think broadly and plan for scale. You will author comprehensive security documentation and help to educate and train users in how to act with security in mind.

You will be expected to work independently, work as a part of a team, and partner with stakeholders throughout the organization to ensure comprehensive risk mitigation while reducing impact to end users throughout the organization.

What to expect?

• Use Python and development best practices to build custom utilities, frameworks, and automation tools to support a DevOps centric approach to Security processes and technology.
• Use Terraform to create and maintain AWS resources in a repeatable durable way
• Work with multiple stakeholders to define comprehensive functional, reporting, and compliance requirements for security tools and solutions.
• Evaluate vendor security tools and solutions to provide purchase recommendations that meet current and emerging requirements.
• Design, implement, and maintain security tools and solutions.
• Create, maintain, and conduct regular security awareness exercises and training.
• Conduct root cause analysis (RCA) exercises to diagnose and address fundamental issues.
• Work with business stakeholders to perform architecture reviews and threat modeling exercises to derive security requirements and safeguards.
• Document tooling, processes, and procedures to capture best practices and inform other team members.

What you need to be successful?

• 3+ years of security engineering experience; 1+ DevOps experience (inclusive.)
• Passion designing and performing hands-on implementation work.
• Capable of working independently but possesses a collaborative mindset.
• Ability to work in a fast-paced environment, often juggling multiple projects.
• Proficiency in technology and security concepts (e.g., EDR, cryptography, identity and access management, networking, cloud architectures, containers, CI/CD systems, etc.)
• Strong hands-on experience with Windows, Mac, Linux.
• Familiar with concepts and services of AWS.
• Experience using Python to solve complex security problems
• Ability to write unit testing using Pytest or similar libraries
• Practical experiencing integrating multiple systems through APIs and parsing, normalizing, and integrating complex datasets between integrated systems.
• Experience using Terraform or other Infrastructure-as-Code tools to maintain integrity in cloud environments.
• Experience using Github and Github Actions to store code and perform CI/CD functionality.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital product
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
• We value Work-Life balance and You Time! A generous combination of a flexible time off policy, volunteer time off and paid holidays
• 16 weeks of paid parental leave (after 6 months of employment)
• Use your personal education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Share and navigate the excitement of a new workplace with your CFF (Contentful First Friend)
• Commuter benefits and monthly bill stipend
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

#LI-JE1

Who are we?

Contentful is the leading content platform that powers digital experiences for over 30% of the Fortune 500 companies and thousands of global brands. Our platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Shopify, Staples, Atlassian, Electronic Arts, Chanel, Roche, Vodafone use Contentful to build their mobile and web products, voice-controlled apps and more.

We’re growing rapidly and we have secured over $330 million in funding from top-tier partners such as Tiger Global, Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 750 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed around the world.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our erse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Senior Scientist – Manufacturing Intelligence

United States – Remote

Belgium – Puurs

Global Remote

Canada – Remote

time type: Full time

job requisition id: 4854948

Senior Scientist: Process Modeling and Machine Learning

The Manufacturing Intelligence (MI) team within Pfizer’s Global Technology & Engineering (GT&E) is responsible for driving the development and implementation of advanced analytics including AI/ML, soft sensor, advanced process control, and process condition monitoring solutions in support of manufacturing and future capabilities in Pfizer Global Supply (PGS).

As a member of MI, this role will have the opportunity to develop and implement advanced analytics, real-time soft sensors, machine learning, advanced process control and IIoT solutions/capabilities in manufacturing settings to achieve actionable insights and enable continued improvement for pharmaceutical manufacturing and quality operations.

Responsibilities

• Technical contribution to high-impact projects that require data analytics, advanced modeling, and optimization expertise.
• Identify high value opportunities for applying Advanced Analytics, Advanced Process Control (APC), Artificial Intelligence (AI), Machine Learning (ML) and Industrial Internet of Things (IIoT), and develop and deploy innovative fit-for-purpose solutions in manufacturing environment
• Drive development of mathematical and machine learning models and support GMP implementation of such analytics solutions
• Apply engineering principles, modeling tools, and experimental skills using data-rich lab/pilot/manufacturing equipment to improve process understanding and facilitate real-time process monitoring and control
• Collaborate with cross-functional teams and key stakeholders, effectively communicate progress to management, and drive project progress in a timely manner.

Both remote and onsite arrangements are available.

Basic Qualifications

• A PhD degree in relevant engineering major, mathematics, or computer science is preferred.
• Expert-level knowledge in Python is a must. Experience in any of the following languages is a plus: R, Matlab, JavaScript.
• Ability to perform data engineering on real world big-data ranging from structured time-series datasets with thousands of features, to unstructured image, text, audio and video data.
• Track record in applying data science and machine learning methodologies to real-world data to generate insight and support decision making.
• Ability to work collaboratively in erse cross-functional teams on innovative solutions and tools with an open attitude towards fast learning
• Independent, self-motivated personality with excellent oral and written communication skills

Preferred Qualifications

• Expertise in first principles (thermodynamics, reaction modeling, heat transfer, mass transfer principles), hybrid modeling. Ability to develop practical process models for real-time applications is a strong plus.
• Experience in cloud-based code development and deployment environments such as AWS SageMaker or Tibco.
• Familiarity with cloud computing based data-warehouses such as Snowflake or Redshift, and relational SQL databases.
• Hands on experience in deep learning and LVM for real-time monitoring and anomaly detection of time-series data and automated root cause analysis.
• Experience in data visualization and real-time GUIs using Streamlit, Plotly, Spotfire, etc.
• Familiarity with feedback control algorithms, real-time communication protocols, industrial process historians, and industrial automation platforms such as DeltaV and ASPEN.
• Familiarity with Pharmaceutical Industry and manufacturing unit operations.

Work Location Assignment: Flexible

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Engineering

#LI-Remote #LI-PFE

Title: FSP-Principal Programmer

Location: US

Position is home-based in North America (U.S. & Canada).

How you will contribute:

• Acting as a lead programmer on several different projects while being accountable for the quality, traceability, reproducibility and timeliness of statistical programming deliverables
• Be an expert solution provider, guide & mentor statistical programmers to develop and manage high performing teams
• Performing data manipulation, analysis and reporting of clinical trial data, both safety and efficacy (ISS/ISE), utilizing SAS programming
• Generating, validating, reviewing SDTM and ADaM datasets/analysis files, and tables, listings, and figures ( TLFs)
• Production and QC / validation programming
• Generating complex ad-hoc reports utilizing raw data
• Applying strong understanding/experience of Efficacy analysis
• Generating, validating, reviewing submission packages
• Communicating with and/or responding to internal cross-functional teams and client for project specifications, status, issues or inquiries
• Willingness to go the extra distance to get results, meet deadlines, etc.
• Being adaptable and flexible when priorities change

What you offer:

• Bachelor’s degree in one of the following fields Statistics, Computer Science, Mathematics, etc.
• At least 10 years of SAS programming working with clinical trial data in the Pharmaceutical & Biotech industry with a bachelor’s degree or equivalent. At least 8 years of related experience with a master’s degree or above.
• Consistent experience as a lead statistical programmer on several concurrent projects
• Strong SAS data manipulation, analysis and reporting skills.
• Solid experience implementing the latest CDISC SDTM / ADaM standards.
• Strong QC / validation skills.
• Good ad-hoc reporting skills.
• Proficiency in Efficacy analysis.
• Familiarity with drug development life cycle and experience with the manipulation, analysis and reporting of clinical trials’ data.
• Submissions experience utilizing define.xml and other submission documents.
• Experience supporting GI, Rare diseases, Hematology studies is a plus.
• Excellent analytical & troubleshooting skills.
• Ability to provide quality output and deliverables, in adherence with challenging timelines.
• Ability to work effectively and successfully in a globally dispersed team environment with cross-cultural partners.

Why Cytel?

• Our collaborative working environment encourages innovation and rewards results, and we are proud to have one of the lowest turnover rates in the industry.
• In addition to a competitive compensation, we offer an excellent benefit’s package, annual bonus incentive, promote work-life balance, and the opportunity to grow with us!
• Work with respected experts and thought leaders in the fields of biostatistics and statistical programming

Technical SEO Analyst (Remote)

Location: Remote

Minimum Qualifications

• 2 years of experience in a Technical SEO Analyst role or equivalent
• Fluent with Google Search Console and Google Analytics
• Fluent with Excel and working with large datasets
• Proficient with using technical SEO crawling tools such as Screaming Frog, Botify, and/or DeepCrawl
• Proficient understanding of search crawl behaviors, budgets, and search indexing.
• Knowledge of and ability to perform basic statistical analysis (variance, average, etc.)
• Knowledge of basic programming and scripting languages

Preferred Qualifications

• 3 years of experience in a Technical SEO Analyst role, or equivalent
• Bachelor’s degree in computer science, marketing, business or relevant field
• Basic knowledge of Python and R
• Experience with building regression models and methodology

Job Summary

The Technical SEO Analyst is a hybrid role that prioritizes a data-driven approach to optimizing the business product’s organic presence and engagement. In this role, you’ll analyze technical SEO issues, prioritize insights, work closely with Data Science and Analytics, and communicate the strategic direction to business stakeholders.

Responsibilities

• Perform site crawls using tools such as Screaming Frog
• Identify and analyze technical SEO issues and work with product and engineering to find solutions
• Work with the development team to ensure SEO best practices are properly implemented on code for newly developed pages and features
• Pull log and crawl reports and interpret data for meaningful analysis
• Work in tandem with the Data Science team to identify SEO strategies that will drive the best business outcomes
• Use a variety of tools to monitor our SEO technical hygiene
• Identify gaps with structured data and work with product teams to implement
• Complete technical SEO audits and competitive analysis

Who We Are

Dictionary.com is committed to eliminating anxiety with the English language through simple, expertly crafted definitions, the perfect synonyms, and rich narratives about the intersection of words and culture. We are the leading digital source for everything related to words and their meanings, with 70 million monthly users and 100 million app installs. We believe words are core to the human experience, and as such, we’ve made it our mission to deliver the best dictionary and thesaurus imaginable to the largest audience possible.

The Dictionary.com team exudes energy and a passion for words and language and is driven to invest in the people and products that will propel Dictionary.com forward another 20+ years.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified iniduals with disabilities in accordance with state and federal law.

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S. 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately fifty-five thousand dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Title: Senior Cloud Security Engineer, Azure

Location: Remote, US

The Basics:

The Senior Cloud Security Engineer will collaborate with multiple engineering and security teams to ensure the highest security standards are developed, applied, and maintained for all Tanium products and services deployed in the cloud. To achieve this goal, the Senior Cloud Security Engineer will review and collaborate on secure designs, contribute changes to our infrastructure-as-code by implementing security controls as necessary, develop and cultivate threat models and countermeasures or compensating controls, and help with designing and building new tools to improve our security posture. As such, Senior Cloud Security Engineers are expected to stay abreast with emerging cloud technologies and their Azure Cloud implementations, as well as their impact on the security landscape.

We are looking for iniduals with a passion for security, technology, and innovation. Iniduals should be champions of security who are eager to work on a collaborative team to drive change, create security tools and services, and to solve problems.

What you’ll do:

• Develop, document, and maintain security and compliance architecture standards for cloud
• Ensure implementation of security and compliance requirements are met and maintained
• Implement, review, and maintain strong access controls and identity roles within Azure IAM
• Provide technical expertise on trends and emerging changes to Azure cloud security landscape
• Develop Infrastructure as Code for Azure that enforces security best practices and compliance
• Implementing and securing cloud native infrastructures such as Kubernetes
• Implement continuous monitoring of Azure resources
• Develop and execute strategies to increase cloud security knowledge throughout the enterprise
• Identify opportunities for improvement of the security of our cloud infrastructure and services
• Implement proof-of-concept security tool kits to monitor and protect cloud infrastructure and services
• Collaborate with the Detection and Response team to operationalize newly developed security capabilities

We’re looking for someone with:

• Education
  • Bachelor’s Degree in Computer Science, IT or other relevant degree or equivalent work experience
• Experience
  • 5+ years of experience working in security focused roles (7+ preferred)
  • 3+ years of Azure experience (5+ preferred)
  • Expert knowledge of Azure architecture, security, and services
  • Experience leading design and security reviews of cloud-based systems
  • Experience with modern software development and automation tools like Git and Jenkins
  • Experience with infrastructure as code technologies (Terraform, Pulumi etc.)
  • Experience in at least one modern programming language (e.g., Python, Go, JS, C#, etc.)
  • Experience with implementation of multi-tenant cloud environments
  • Experience in serverless compute such as Azure Functions, setting up multitenant AKS etc.
  • Experience creating and maintaining threat models
  • Strong understanding of networking basics, including TCP/IP and layer 7 protocols
  • Solid understanding of modern attacker tactics, techniques, and procedures
  • Knowledge on Azure security detection and response is desirable

About Tanium

Tanium is the platform that the most demanding and complex organizations trust to gain visibility and control across all endpoints in on-premises, cloud and hybrid environments. Tanium addresses today’s increasing IT challenges with high fidelity endpoint data giving IT operations, security and risk teams confidence to quickly manage, secure and protect their networks at scale. Nearly half of the Fortune 100, top retailers and financial institutions, and multiple branches of the U.S. Armed Forces trust Tanium to help see and control every endpoint, everywhere. That’s the power of certainty. Tanium has been named to the Forbes Cloud 100 list of Top 100 Private Companies in Cloud Computing for six consecutive years and ranks on FORTUNE’s list of the Best Large Workplaces in Technology 2021. Visit and follow us on LinkedIn and Twitter.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and ersity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it’s imperative that the ersity of our customers and communities is reflected internally in our team members. We strive to create a erse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Vaccine Mandate

At Tanium, the health and safety of our employees and the community are our top priority. In our effort to control the spread of Covid-19, Tanium requires that all newly hired employees be fully vaccinated for Covid-19 as of their start date, to the extent allowed by applicable law. If you are unable to get the Covid-19 vaccine due to a medical condition, disability, or sincerely held religious belief, Tanium will engage in the interactive process and consider requests for an accommodation.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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Title: Salesforce Engineer

Location: Remote, Anywhere

About Platform.sh

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We’re inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of erse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive.

Bring your experience to our team and help us build a better way.

Position Summary

Platform.sh is searching for a Salesforce Engineer to lead the development for our Internal Systems initiative. This role will partner with Finance, Sales & Marketing, Data, Product, and Support teams to help define best practices and processes that deliver excellent experiences internally and for our customers.

What you can expect to do on a daily basis

• Lead, develop, test and deploy technical system implementations and modifications to support business needs
• Experience working with CRMs, CPQ, data and reporting solutions to provide an integrated experience
• Collaborate with cross-functional business partners and teams to build, design, and maintain existing business systems including Salesforce
• Lead, develop, test and deploy technical system implementations and modifications to support business needs
• Identify, architect, and build features and best practices to ensure maximum value of the Salesforce platform
• Integrate our internal systems for improved interoperability and reporting
• Work on third-party integrations with SaaS solutions and/or using APIs
• Provide admin support and quick turnaround on fixes
• Troubleshoot application issues and manage solutions to resolution
• Coordinate system upgrades, maintenance, and implementations
• Work closely with engineering teams to ensure data and process reliability

What you bring

• You’re a team player and an exceptional communicator. You have a passion for scaling processes and implementing enterprise systems. Most of all, you love building a culture of quality and stability through collaboration and partnerships with business stakeholders
• 4 years of previous hands-on software development experience in business systems with emphasis on Salesforce development and Salesforce Apex
• Past experience with subscription management, preferably for a SaaS company
• Advanced written and verbal English communication skills

Nice to have

• Bachelor’s degree in Computer Science or related field preferred, or equivalent experience
• Past experience with CPQ implementations
• Comfortable working with new systems and learning new frameworks
• Professional experience and knowledge of CI workflows
• Experience in extracting, manipulating, and analyzing data using SQL and BI reporting tools
• Hands-on experience with languages like HTML, JavaScript, PHP, Go, and technologies like SOAP, REST, etc
• Good understanding of cloud infrastructure and system architecture design standards for robustness and resiliency

What we bring as a team

• We value our ability to work independently, but we’re always supportive of each other and work together to find solutions to joint issues
• We aim to always provide a welcoming atmosphere where you’re free to take risks and learn from any missteps
• We support continuous learning. Your colleagues will be experienced software engineers, some are already polyglot developers, some are working towards that, and all are ready to share their knowledge

Company perks and benefits

• Wellness stipend of $300 a year
• Professional development budget of $800
• Tandem a pool of linguists from around the world willing to help each other work on learning new languages
• $3,000 office budget at hire (computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender) and a welcome kit of branded swag
• A yearly global gift exchange – get paired up with someone 3,000 miles or kilometers away and share a part of your home
• We’re voted as A Best Place to Work. 96% of employees think Platform.sh is a great place to work
• Company-wide DE&I initiative that you can be a part of
• Yearly, international, company-wide meetups (when we’re not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK, DE, and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)
• Company shares (discretionary)

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Title: Research Scientist

Location: United States – Remote

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

Researchers at ASAPP work to fundamentally advance the science of NLP and ML toward our goal of deploying domain specific real-world AI solutions, and to apply those advances to our products. They leverage the massive amounts of data generated by our products, and our ability to deploy AI features into real-world use to ask and address fundamental research questions in novel ways.

We are expanding our research team, and are looking for candidates with PhDs or equivalent experience, a strong record of peer-reviewed publications, and the ability to independently develop and drive original research programs. If you thrive in an environment of deep thinking, impactful research, and startup-paced execution, ASAPP is the ideal place for you.

We encourage applicants from all locations in the US to apply. This role is remote or hybrid flexible, as we have offices in New York City, Northern California, and Bozeman.

What you’ll do

• Identify potential applications of ML relevant to ASAPP, advocate for and formulate research programs for those areas, and provide guidance & drive for selected research program(s).
• Socialize research findings within ASAPP, advocate for applications of findings, and guide productization.
• Document, patent and/or publish significant experimental findings.
• Mentor and train junior researchers at ASAPP, improving their ability to independently do research, and communicate their findings.

What you’ll need

• PhD in Computer Science in ML or NLP; or equivalent experience
• A strong record of peer reviewed publications
• The scientific curiosity and grit required to solve hard research problem
• Strong communications and interpersonal skills
• Ability to work with a erse team in a fast-paced environment

What we’d like to see

• Ability to present to / directly communicate with our enterprise customers about our research programs, and the AI basis of our product
• Ability to maintain a fun, casual, professional, and productive team atmosphere
• The ability to communicate in a courteous, tactful, and concise manner
• Enthusiasm and the ability to thrive in an atmosphere of constant change

Benefits

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mobile phone reimbursement
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) and unlimited sick leave

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

– The estimated pay range for this role, based in Colorado, is $150,000 – 195,000.

– For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP’s equity plan.

– For Non-Sales positions: this role is eligible to participate in ASAPP’s equity plan.

The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.

Title: Principal Software Engineer

Location: United States

Summary:

As a Principal Engineer on the Pearson/MZD team you will be responsible for creating high quality applications that will reach organizations around the world. You will be a key team member helping to deliver a next generation global assessment platform. You will work with the engineers, UX designers and product owners to develop ground-breaking assessment experiences. The ideal candidate is self-sufficient and a strong team player who is curious and loves solving challenging problems.

Location: REMOTE – US

Responsibilities include but not limited to:

• Work with product and technology teams to innovate and evolve Pearson’s Assessment platform.
• Drive design and implementation decisions using principles and best practices. Make decisions that move the architecture forward; create best practices and patterns.
• Work collaboratively with other technology teams within Pearson leveraging solutions where appropriate.
• Mentor senior engineers and technical leads to make sound technical decisions and help build effective engineering practices. Build POCs where appropriate and turn POCs into production ready code.
• Participate in architecture, code, security and operational reviews.
• Drive a culture of technical excellence and continuous improvement. Identify and introduce new technologies and patterns that elevate the platform.
• Be the go-to expert for technical solutions for various development teams.

Qualifications

• Computer Science degree with (Masters or above preferred) with 7- 10 years in software industry.
• Significant experience in building platforms requiring, high-scale, high-availability, performance and resilience.
• Prior experience selecting purpose driven database technologies, driven by use-cases and hands on operational expertise.
• Prior experience building platforms for the education industry.
• Proven experience architecting for the cloud with consideration for security and cost-effectiveness, preferably hand-on with AWS.
• Ability to navigate through different layers of the architecture with proficiency, in order to troubleshoot and find the root cause for an issue.
• Demonstrated ability to deliver high quality SaaS products that serve millions of people.
• Proficient in designing modular architectures with good separation of concerns and data-modeling principles.
• Proficient in designing solutions that generate and leverage data to personalize the platform.

Schedule: FULL-TIME

Technical Writer

Full time

Key Role:

Write and edit technical documentation, user manuals, and sales and training literature. Apply specific functional, working, and general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance and review or guide activities of more junior employees. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Basic Qualifications:

• Experience with disseminating sophisticated or technical concepts in written format
• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint
• Knowledge of design software or page-layout software
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Associate’s degree

Additional Qualifications:

• Experience with Security, including ATO and PIA documentation
• Experience with creating online help guides
• Ability to independently create content as requested and synthesize answers and explanations by reading updates entered by software engineers and project managers from a tracking or change management system
• Bachelor’s degree

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation:

The proposed salary range for this position in Colorado is 55,000 to 75,000. Final salary will be determined based on various factors.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choice, and support your total well-being. Our comprehensive benefit offerings include healthcare, retirement plan, insurance programs, commuter program, employee assistance program, paid and unpaid leave programs, education assistance, and childcare benefits.

We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.

Location:  US Locations Only; 100% Remote

Overview:

Place Inc, a nation wide real estate company, is looking for a platform database administrator (Postgres) to join our team.We’re a company that uses the latest technologies to help real estate professionals offer value to their customers that’s above and beyond the rest!

Some recent info about our latest funding:

https://techcrunch.com/2021/11/17/place-a-profitable-real-estate-tech-startup-raises-100m-as-goldman-sachs-leads-its-first-round-of-funding/

The Culture:

Some key points about the culture of our team here:

🤖 We value automation. That means we don’t use hard deadlines. We take the extra time to do things right.

📅 We’re not big on meetings. That means we have great communication and patient self-driven attitudes.

🤓 We have a passion for open source. That means we’re curious self-learners who e deep into code repos.

❤️ We care about everything we do. That means we like to take ownership and have attention to detail.

🏂🏻 We value a daily work + life balance.

We’ve built a pretty special work environment for the engineering team that’s rare to find at other companies. If this culture and these values resonate with you, please apply!

We’re a remote first company, but you get bonus points if you live in Colorado.

The Role:

• Managing our Postgres RDS databases
• Running our database migrations
• Improving our database monitoring and alerting
• Automating our weekly database tasks
• Exploring CockroachDB for our future services
• Generating seed / dummy data for our review services databases

Experience:

• Strong experience with Postgres databases
• Strong shell scripting skills
• Linux administration
• Kubernetes basics is a plus

Bonus Qualifications:

• Certified Kubernetes Administrator
• AWS Certified Solutions Architect

Benefits:

• Health, dental, and vision insurance
• Voluntary life insurance
• Paid maternity/paternity leave
• Unlimited PTO
• Sick leave as needed
• 401(k) plan

More About The Company

https://www.linkedin.com/company/placeinc/

The Process:

We have very little bureaucracy here and we value people’s time. That means our application process is quick and to the point:

• Resume review
• 15 min. phone call with the Directory of Platform
• Short take home tech interview. No time limit.
• 15 min. interview review
• Meet the CTO

Salary Range: $100k to $150k

• Location: US Locations Only

Senior Graphics Engineer (Remote)

Remote, OR 

Engineering

Full-time

ABOUT US

Mountaintop is a new game studio creating multiplayer games for teams that crave a challenge. We’re an independent, remote-first studio primarily located in the US and Canada.

We’re creating the types of games that bring people together and keep them together for just one more round. The types of games that inspired us as kids. The games that become our hobbies, and sometimes our obsessions.

Games are a reflection of the teams that make them. So to make the best games, we’re building a studio that puts the team first one that’s collaborative, anti-crunch, erse, and inclusive.

We’d love for you to join us.

THE ROLE

We’re looking for a Senior Graphics Engineer who’s passionate about building extraordinary new experiences that inspire others. You’ll play a crucial role in bringing our first title to life.

YOU’LL BE RESPONSIBLE FOR

• Inventing and implementing rendering techniques that realize a stylized, non-photorealistic, immersive world
• Prototyping and productizing new graphics techniques for novel visual effects
• Optimizing rendering pipelines and approaches to deliver stellar performance
• Contributing to concept, direction, and gameplay for all Mountaintop projects
• Creating a team culture that prides itself on excellence, innovation, trust, and respect

ABOUT YOU

• A love for playing and making amazing games
• A passion for graphics and tools programming
• Professional-level knowledge of C / C++ and HLSL including compute shaders
• A minimum of 5 years professional programming experience
• Self-motivated and eager to contribute to many different areas of development
• Excellent verbal and written communication skills

PLUSES

• Experience working with Unreal Engine 4
• At least one shipped PC or console title
• Experience with cross-platform development
• Experience with GPU and CPU profiling tools
• Computer science, engineering, mathematics, or related degree

BENEFITS

• Medical, Dental, Vision, and Life insurance (100% of premiums paid)
• 401k plan
• Flexible Spending Account (FSA)
• Unlimited PTO
• 8 weeks of paid maternity/paternity leave
• Remote-work friendly

Technical Project Manager – Integrations

TECH / PRODUCT · REMOTE · FULLY REMOTE

The Giving Block makes it easy for nonprofits to accept cryptocurrency donations like bitcoin while also offering donors a more tax-efficient way to support their favorite causes. We are the market-leading provider and work with 1500+ nonprofits, including some of the largest like United Way Worldwide and American Cancer Society. We’ve raised over $100 million in crypto donations and continue raising millions of dollars worth of crypto every month.

Our goal is to make accepting cryptocurrency donations just as easy and common as any other type of donation. Join us in equipping millions of nonprofits around the world to accept cryptocurrency donations so they can unlock a new wave of funding. We’re bringing nonprofits to the forefront of technological innovation.

The Giving Block is part of Shift4 (NYSE: FOUR), the leader in commerce-enabling technology, powering billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

Role Description

The Giving Block is growing quickly and has partnered with industry leaders in the nonprofit and cryptocurrency industry. One goal of our work is to bring crypto donations to traditional nonprofit and crypto products via API integration. For example, a cryptocurrency exchange or wallet that utilizes our API to create a donation marketplace within their platform, or a nonprofit fundraising platform that would like to offer cryptocurrency donations alongside traditional methods. Our partnerships team has been hard at work locking in these partnerships and now we need a technical integrations project manager to help manage the workload and implement our API with partners.

In this role you’ll work closely with the product, engineer and partnerships team. You’ll do everything from helping scope integration projects to implementation and ongoing optimization of the integrations. These integrations will primarily be with external partners, but there will also be the opportunity to work on integration projects internally to make our team more efficient by integrating new software.

Example Responsibilities:

• Manage an integrations pipeline in close partnership with our partnerships team
• Develop standard processes around partnership API integrations to streamline the process
• Scope partner integrations and create implementation plans
• Keep teams on track with establish timelines and hold teams accountable
• Standardize processes and create documentation and resources for our team internally as well as external partners to answer common questions

Requirements:

• Over 4 years working as a PM in the software development area
• Proven track record of managing and implementing complex technical integrations with third parties
• Familiarity with the Agile way of working and Scrum process
• You’ve worked in tech roles before embarking on the project manager path
• Good knowledge of REST APIs
• Able and experienced to handle multiple ongoing projects
• Experience creating partner and other integration-related documentation
• Proven ability to manage projects from ideation to implementation and beyond
• Experience working cross functionally
• Ability to work independently and learn quickly in a fast-paced startup environment
• Strong track record of effectively managing projects in distributed, fully remote teams
• Excellent written and verbal communication skills (English)

Preferred, but not quired:

• Experience working on integration projects in crypto, fintech, payments or nonprofit industry
• Experience using Jira or similar tools
• Experience using Hubspot or similar CRMs
• PMP, Agile certification

Benefits & Perks:

• Competitive compensation package with equity
• Three weeks paid vacation + 10 days company-wide holidays
• Fully remote work – flexible hours and location
• Company-issued laptop and work from home equipment
• Awesome in-person and virtual team-building events
• Professional growth and development opportunities
• Your dream job without the unnecessary bureaucracy!

We’re building the future of giving. Join us in creating positive change through innovative technology!

Data Scientist

Remote 

Data Science

Full-time

About Mystery

Mystery is on a mission to make people as happy as they can possibly be at work. To help us get there, we’re adding even more of the brightest minds to our team; could that be you?

Every year, companies spend billions trying to boost morale and improve retention—and with an increasingly remote workforce, that’s only getting harder. Combining highly curated, incredibly memorable team experiences with a world-class employee engagement platform, Mystery solves this problem for hundreds of the world’s top companies (Amazon, Apple, Stripe, Google, KPMG, and Uber to name a few).

We’ve just raised an $18.5M Series A from Greylock with participation from Zoom Ventures, Moving Capital, Endeavor, Gaingels, and others. This funding means we can continue to grow our team as we scale our product, all while still offering competitive pay and remote perks (more on that below).

Culture is at the heart of what we do—come join a dynamic and innovative team that’s bringing wonder to work!

This role will be one of the first Data Science hires at Mystery, reporting to the VP of Engineering. You’ll play a vital role in shaping our data and analytics strategy as we work towards our mission of helping make work a happier place!

About You

• Insatiably curious – your mind is brimming with questions and you find joy in learning the answers
• Motivated by customer problems – you have deep empathy for your internal and external stakeholders
• Master of your craft – you demonstrate pride, ownership and accountability for everything you do
• Action oriented – you have a bias towards action and like to communicate complex concepts in a clear, precise, and actionable manner

Your Responsibilities

• Partner closely with Product and Engineering to shape product strategy using rigorous scientific inputs
• Apply statistical and econometric models on large datasets to: i) measure results and outcomes, ii) identify causal impact and attribution, iii) predict future performance of users or products
• Design, implement and interpret innovative data science experiments to empower data-driven decisions and products at scale
• Drive the collection of new data and the refinement of existing data sources
• Create analyses that tell a story focused on insights, not just data

Desired Skills and Qualifications

• 2+ years of industry experience in Data Science
• A PhD or MS in a quantitative field (e.g., Economics, Statistics, Engineering, Natural Sciences, Operations Research)
• Expert knowledge of a scientific computing language (such as R or Python) and SQL
• Strong knowledge of statistics, experimentation, and causal inference
• Demonstrated track record of identifying, scoping and leading complex data science projects with cross-functional partners and high business impact

Compensation and perks

‍‍Because taking care of our employees doesn’t stop at having fun together.

‍Work from anywhere

The new definition of a “modern workspace” is whatever you make of it. Comfort of home? Great. A different beach each week? Do it. (As long as there’s wifi…) Our WFH stipend will help you outfit your office wherever it is.

Unlimited PTO

Seriously. Everyone at Mystery is passionate about solving the problems of remote work; as long as you make your contribution to that effort, take time whenever you need to.

Comprehensive healthcare

General, vision, dental, mental. You should bring your best self to work, and sometimes that means a visit with a professional. We have you covered.

Pay, 401K, and equity

Happiness doesn’t pay the bills or help you retire, so we offer competitive compensation to take care of those parts of your life.

Parental leave

We raise the standard with 12-weeks of paid parental leave for both birth and non-birth parents.

Bi-annual offsite

Connecting as a team—as a whole team—is important to us. Twice a year we put extra effort into getting everyone “together” for fun and professional development.

Learning and development

When you grow, we grow. Mystery offers an annual stipend to keep your skills sharp and help you reach your goals.

Mystery is proud to be an equal opportunity employer. We’re committed to a erse and inclusive workplace and welcome applicants from all backgrounds and walks of life to apply. Mystery requires background checks for all positions; criminal records do not automatically disqualify a candidate for the role.

Title: IT Project Manager

Location: United States

category: Computer & IT job description:

RESPONSIBILITIES:

Kforce has a large enterprise, healthcare client in Greenwood Village, CO that is seeking an IT Project Manager. This role is fully remote, and candidates can sit anywhere nationwide. Summary: The IT PM will be responsible for leading teams through the iterative process of developing and delivering technology solutions. This role will work primarily with product owners and scrum team members; however, will also interface with several other functions throughout the company. The IT PM will lead multiple scrum teams, both internally and externally such as teams from 3rd party software vendors. When necessary, they will lead a Scrum of Scrums to support collaboration between Scrum product development projects.

REQUIRED SKILLS:

• 4-year Bachelor’s degree or equivalent
• Certified Scrum Master certification or equivalent certification
• At least 3-5 years of experience in complex IT scrum management
• Good communications skills, both oral and written
• Ability to organize, prioritize and produce project work with minimal supervision
• Problem solving
• Good time management
• Logical thinking
• Remote as permitted and pre-arranged

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Title: Senior Data Scientist

Location: Columbus Ohio United States

Our preference would be to have a chosen candidate with onsite capabilities in one of our corporate headquarters, however we are open to remote employment within the United States for the ideal candidate.

Category: Data Analytics, Marketing, Digital Experience, and Communications, Technology

The Senior Data Scientist will belong to an Advanced Analytics team that provides analytical services to partners across all Consumer Bank lines of business. This high performing team works with our partners to implement a wide range of services including but not limited to modeling and predictive analytics, data engineering and querying, data visualization and dashboard development, measurement, customer segmentation and targeting, process improvement, optimization, and automation. Common objectives are to understand and elevate the end-to-end customer experience, increase profitability, provide insights, support digitization, identify pain points, and optimize business functions.

The exact nature of the work depends on the partnership requests we receive, and the ideal candidate should be comfortable thinking creatively to apply their analytical skills to a wide range of financial and banking needs.

Primary responsibilities include:

• Partnering with stakeholders to understand key objectives and business requirements
• Ability to assess available data to extract relevant insights and to develop implementable solutions for our partners
• Document and communicate analytical results to both technical and non-technical audiences, often within an Agile working structure
• Collaborate with data scientists and analysts on our team to brainstorm solutions, provide project updates, and share ideas

Qualifications

Required Skills/Experience:

• 5+ years of analytical experience in either a consulting-type or cross-functional team capacity; experience in financial or banking services preferred
• 5+ years of experience in SAS and/or related programming languages (SQL, R, Python, etc)
• Strong written and verbal communication skills required with an ability to successfully communicate analytic results, business insights and resulting business implications to non-technical business partners
• Ability to work in a team environment and collaborate with colleagues who have a background in statistics, database development/maintenance, and information technology
• Experience working on Agile teams preferred but not required

Education, Certifications and/or Other Professional Credentials:

• Master’s Degree in Statistics/Mathematics/Physics/Computer Science preferred

Documentation Manager

Remote | Full Time

As a Manager, you will bring communication skills and technical understanding to the table. You will lead a team, collaborate with external teams, own the customer feedback loop and publish content online.

Job Summary –

• 10+ years of technical writing experience for software, SaaS, or B2B products.
• 3+ years of experience leading a team of technical writers and managing people
• Has an eye for detail and brilliant editorial skills to ensure error-free content deliveries
• Sounds knowledge of content systems, GIT, API Documentation and videos
• An expert at juggling different projects and prioritizing highest impact initiatives
• Fast-thinker, good at executing projects, coaches and mentors fellow team members
• Demonstrate empathy to customer pain points & have a deep understanding of different customer use cases
• A collaborator of collaborators – Works closely with other teams to deliver Wow projects.
• A global bent of mind towards documentation and has a vision of scaling documentation.
• A collaborative, patient and people’s person – You enjoy being a manager but are calm, open-minded and data driven
• Documentation experience imbedded in the product

Experience Requirements –

• Strong technical background with a degree in Computer Science or related experience
• Content Strategy, Information Architecture, and UX design & Writing are your favourite subjects.
• Deeply understand and follow Agile, Kanban and Software development practices.
• Experienced in setting team goals, OKRs and metrics to measure team success.
• Adept with team collaboration and release tracking tools (Jira and Confluence, G Suite tools)
• Experience with topic-based writing (AsciiDoc, DITA or XML authoring)
• A hands-on manager who constantly looks at technology, business requirements and challenges customers face

Must-Have – Vision for enhancing documentation, core and proven experience on technical documentation, editorial skills, attention to detail

Good to have – Knowledge of API and SDK documentation, Scrum + Project Management knowledge

Chargebee might be the opportunity you’re looking for

• If you’re interested in how subscription businesses can get more efficient.
• If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
• If you can bring empathy to problem solving.

If this sounds interesting but you’re not sure you’ll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Global Compensation Manager, DevCo

Remote

About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet — humanity’s most important technology — as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

Key Summary

The Protocol Labs Compensation team manages and oversees all compensation programs. Our work impacts each and every Labber through the initiatives we administer to reward, incentivize, and retain top talent.

People at Protocol Labs

The People Team at Protocol Labs powers our work. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and spec work, behind our implementations are passionate people, teammates and community members. The people team ensures that the Protocol Labs team remains happy, aligned and productive. Protocol Labs works at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open source, distributed work). The people team has the challenging and exciting task of taking the best from these cultures to shape the way we work at PL and ensure we all grow as people and professionals. All of this happens in an environment defined by curiosity, passion, and a love for open source.

As a Global Compensation Manager at Protocol Labs you will…

• Partner with business leaders to develop, design, implement and/or maintain compensation plans
• Support business needs through analysis during the annual and mid-year review cycle.
• Conduct in-depth competitive analyses and modeling for total rewards programs, including salary increases, internal pay equity analysis, competitive assessments of market pay trends, equity utilization and budget impact.
• Build and optimize all compensation process and tools for growth and scale
• Develop, implement, and maintain compensation policies and programs.
• Collect compensation surveys to analyze competitive salary information and improve our compensation programs.
• Apply analytic outcomes to transform raw people/compensation data into meaningful and actionable compensation insights.
• Design and execute data models using statistical principles (e.g., regression, correlation, etc.)
• Produce concise, story-centered presentations to communicate analytic insights.
• Create, maintain, and update interactive data dashboards and visualizations.
• Partner with business leadership to identify key people metrics that align with business strategies and help guide decisions.
• Partner with external compensation consultants to review current compensation plans
• Partner with people analytics to run pay equity review

You may be a fit for this role if you have...

• 5+ years of experience in workforce analytics, business intelligence, and/or compensation analytics.
• Advanced skills in data visualization and analytic tools – experience with Looker or Tableau preferred.
• Excellent data analytic skills and can effectively present those findings to different audiences
• Advanced understanding of compensation survey data with ability to guide competitive pay decisions
• Solid applied statistical and analytical skills to design and execute predictive, descriptive, and inferential statistics.
• Demonstrated ability to effectively communicate complex analytics insights to non-technical audiences, including senior leadership.
• Proven ability to adapt and work effectively in a matrix organization with competing deadlines
• Proficiency in acquiring, organizing, cleansing, and manipulating large amounts of data.

#LI-RG1

What’s it like to work at Protocol Labs?

Protocol Labs’ mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and erse backgrounds.

We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. (“Protocol Labs”), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai. Protocol Labs’ data protection team can be contacted via legalrequests[at]protocol.ai. Your personal data will be processed for the purposes of managing Protocol Labs’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs’ behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Title: Senior Data Analyst, Enterprise Data Strategy

Location: Remote

Who We Are

SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That’s why we maintain a culture that is focused on collaboration, flexibility, and open communication.

A key part of our approach to data is our Product Intelligence platform. Product Intelligence deconstructs on-and-off-label product information, translates the data into a common industry language, and outputs relevant insights in the form of clear product attributes well recognized by shoppers. Retailers and CPG brands use this data to analyze the market, spot trends, power personalization strategies, help their shoppers find the best products for their health and lifestyle needs, inform key merchandising strategies, and relay the nuanced product information that today’s shoppers rely on when making purchasing decisions.

As part of our Product Intelligence platform, we have a data library covering millions of products that are made by thousands of brands, manufacturers, and retailers across the grocery and CPG ecosystem. We are now looking for a highly detail-oriented Senior Data Analyst, Enterprise Data Strategy, to lead our strategy and data approach to managing the relationships and data linkages between Companies (brands, manufacturers, retailers) and the products that they make. This position plays a key role in implementing & operationalizing our data strategy for how we manage enterprise and product data linkages across the entire SPINS data ecosystem. This role requires an inidual with exceptional abilities working with data using a variety of data analysis tools and demonstrates a history of working on large complex data projects. This person will work closely with the Product Intelligence team and learn our data taxonomies, product databases, and lead efforts to establish a sound data strategy around managing and organizing enterprise data at scale. This role will also liaison across the commercial, sales, data governance, SalesForce, and customer success teams, as the core subject matter expert and leader around company and enterprise metadata.

This is an amazing opportunity for someone looking to join a rapidly growing technology company solving a meaningful problem in data analytics, health and wellness, and CPG/retail data.

What you will do

• Lead data initiatives to ensure we have a source of truth for Enterprises (Companies, Manufacturers, Brands), and their relationships throughout our database
• Manage the enterprise data strategy for Brand/Company/Manufacturer entities and their linkages across the SPINS ecosystem
• Research & determine relationships between different aliases and levels of ownership between Enterprises (Companies, Manufacturers, Brands)
• Determine when Enterprise entities are in need of relationship updates, and build systems to automate this as much as possible
• Establish governing procedures for Enterprise data across our databases
• Advise and make Data Modeling recommendations & best practices for efficient Enterprise data management & data flow
• Establish definitions for Enterprise data (including source data evaluation) that meet the requirements for product intelligence and broader SPINS applications
• Identify and reconcile data discrepancies across SPINS systems
• Communicate key updates to stakeholders
• Develop and deliver educational materials for cross-functional business users and external customers
• Operate as the point of contact (or primary interface) for any day-to-day questions regarding Enterprise data

What you bring

• Bachelor’s or Master’s degree (Preferable areas of study: 1) Bachelor/Master’s of Science in Computer Science, Data Analytics, Data Science; Statistics; Engineering; or 2) Bachelor/Master’s of Business with further education or work experience in Data Analytics, Statistics, Computer Science, or Food Science)
• 4+ years of relevant experience, preferably within a Data/Analytics, Data Integration, or Data Management role
• Experience working with data analysis tools (e.g., SQL, Python, R)
• Strong knowledge of business intelligence tools (Tableau, Power BI, Metabase)
• Strong ability to analyze large volumes of data
• Strong interpersonal skills with demonstrated experience in collaborating on team projects
• Excellent verbal & written communication skills with demonstrated ability to communicate technical topics with non-technical audiences including C-Suite audiences.
• Exceptional attention to detail and strong organizational skills are a must for success
• Proven ability to work on large, complex data projects that required cross-functional collaboration
• Entrepreneurial drive to take ownership

#LI-RS1 #LI-Remote

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:

• We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
• Virtual yoga, HIIT, meditation classes, and team SPINS Peloton rides
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• CEO Connect, a monthly informal small group Q&A session with our top leader
• Semi-annual company-wide survey that is used to shape company programs, perks, and culture.

The SPINS Way

• Direct We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each inidual contribution.

Title: Enterprise Solutions Architect

Location: Remote, USA

At Stitch Fix, our goal is to help our customers look great and feel great about themselves by revolutionizing how people shop. In a time-starved world where shopping often feels overwhelming, our business connects customers to clothes they love. Whether it’s helping someone dress for success at a new job or taking the stress out of packing for a family vacation, we fix clients’ closets and they love us for it!

We’ve built unique, innovative software for merchandising, warehouse and inventory management, remote styling, and logistics. We leverage vast amounts of client data to make decisions throughout the company. All of this results in a simple, powerful offering to our clients and a very successful business. We believe we are only scratching the surface of our opportunity, and we’re looking for incredible people to contribute!

Enterprise Solution Architect

About the IT Team

Our team is made up of bright, kind and motivated people from varied backgrounds. Cross-functional partnerships are deeply meaningful to us and are how we’ve built up immense trust with the people running the business. We focus on high-value products that solve clearly identified problems but are designed in a sustainable way so that value continues to deliver in the long term.

About the Role

We are looking for a Solution Architect for the Enterprise Applications and Insights team. On this team, we are focused on delivering solutions that enable our finance team to be successful. You will partner with Engineering, Finance, IT, People & Culture (HR) and many other teams to understand their requirements, synthesize them and work with the IT team to build global scalable solutions.

You will design end-to-end solutions not just features by developing an understanding of how Stitch Fix works. We trust you to focus your time and efforts where they are needed most. Your commitment to applying technology to business challenges in clean & innovative ways will make you a trusted advisor to your partners and their teams. You will own programs, projects and influence our direction.

You won’t do this alone. Your team will collaborate with business partners to define product requirements, plans, and deliverables. You will impact the business in tangible, visible ways and always have a seat at the table.

In this role as a Solution Architect you will provide an end-to-end solution for applications in the Enterprise Applications & Insights team. You have experience in working on large, cross-functional teams and projects. You are an expert in ERP/transactional systems like Oracle Cloud Financials and SCM with deep functional and technical knowledge.

You’re excited about this opportunity because…

• You love to work in a hyper growth environment
• You have implemented the Oracle suite of products before and you are thrilled to do it again
• You have worked with other custom/technologies to design end to end solutions
• You love to help build global scalable disruptive solutions
• You thrive in the gray and can wear multiple hats at any given time
• We think cloud first but balance the need for build vs. buy solutions
• We invest in world class technologies that help us be more productive

We are excited about you because…

• You build strong relationships and partnerships. You love people, processes and technologies. You love to interact with Finance and IT to build solutions that empower Finance to be immensely productive.
• You have deep respect for your craft. Own the technical and functional architecture design / solutions for all financial applications at StitchFix. You are not bound by any one technology. You interact with business and cross-functional teams to architect, design, develop, test, and release features. Last but not the least, you have deep functional and technical knowledge of financial systems especially Oracle Cloud Financials and SCM.
• You have exceptional communication skills. You have the ability to develop and communicate the program objectives, inspire and motivate staff, and maintain alignment with the business strategy. You have excellent verbal and written communication skills, including the ability to explain and sell the program goals and objectives to the business, as well as technical leadership.
• You have amazing qualifications. You have more than 8+ years of industry experience including 2+ years of implementing / supporting Oracle Cloud Financials (Supplier Portal, Expenses, Payables) & Supply Chain (eProcurement, PO Receiving & Receipt Accounting, EDI via CMK). You have demonstrated success in managing complex and/or large scale global projects. And finally, you have a bachelor’s degree in Computer Science or related field. A degree in Accounting / CPA is an added bonus.
• You are respectful, empathetic, and humble. We want you to take your work seriously and be open to personal and professional growth. However you can also have a lot of fun doing your work. Successful people show everyone respect and consideration.

You’ll love working at Stitch Fix because we…

• Are a successful, vibrant, fast-growing company
• Are a technologically and data-driven business.
• Are at the forefront of tech and fashion, redefining shopping for the next generation.
• Are passionate about our clients and live/breathe the client experience.
• Get to be creative every day.
• Have a smart, experienced, and erse leadership team that wants to do it right & is open to new ideas.
• Believe in autonomy & taking initiative.
• Have sunny offices in downtown San Francisco, CA
• Offer transparent, equitable, and competitive compensation based on your level to help eliminate bias in salaries, as well as equity and comprehensive health benefits.
• Are serious about our commitment to life-work balance, and have generous parental leave policies.

Technical Content Writer

Location – Remote

Type – Full time

Department

2. Business

GitStart is a Pull Request as a Service platform. Assign tickets to GitStart, Go to Bed, Wake up to Pull Requests. Pay only for code you merge.

It’s changing lives

Our mission is to unlock the potential of the world’s most underrepresented, underprivileged, and underrated developers.

Millions can’t find jobs because they were born in the wrong country, in the wrong timezone and with the wrong English accent.

We call this BS.

Help us create opportunities for anyone to grow by contributing on the world’s best codebases.

It’s working! Alumni got into Amazon, Facebook and Google. Star developers include Afghan women who lost their right to work with the Taliban. More success stories here.

The team is amazing

Here’s a taste of some things the team has done:

• Several ex-founders – one sold his company to Carta
• National math olympiad winner and former Typescript team member
• Two sailing world champions and Ironman finishers
• Teammates who have already gone through the seed to unicorn journey
• A rocket scientist who launched a space mission

The team’s also erse:

• 9 nationalities for ~10 people
• The engineering team happens to be 50% female

And more importantly, the number one thing newcomers notice is: people are truly kind. More on this when we meet!

Your Role

You will help us revolutionize the way we engage and connect with our customers, community and world at large. Your creativity through written word will help us 10x our reach and accelerate the work we are doing and the mission we are on.

Your missions

• Break the internet by leveraging our colossal untapped marketing potential – break TechCrunch with stories of Afghan women developers working through GitStart after the Taliban took over Afghanistan, break HackerNews with stories of community developers going from tough situations to joining Google/Amazon/Meta, and much more…
• Push our outbound conversion rates through the roof by writing killer copy and turning your ambitious and creative ideas into reality. Want to make bets in video or audio content? We love experiments!
• Meet Silicon Valley’s best content marketers to learn best practices and build our content strategy from the ground up
• We have an unlimited budget for you to work with the best marketing tools

Helpful skills/experiences

• You write well, fast, and in idiomatic English
• You have a technical background – this role is ideal for creative computer science graduates
• You’re a true marketer: you recognize your words are even more powerful when combined with conversion rate optimization principles
• You’re deeply interested in software development – bonus points if you can code
• You have written about software development (blog, article or any publicly accessible channel
• What you won’t be doing – writing technical manuals, SOPs, documenting processes or “how to” guides

What we offer

• Fully remote: work from wherever you want
• Regular on-sites to bond and explore the world (3-4 a year of 2-3 weeks each)
• Personalized growth plan & mentorship for every employee (we mean it) + access to the world’s most prestigious entrepreneurship community through the Y-Combinator
• A great range of perks and benefits
• Competitive compensation and meaningful equity along with a chance to make a significant contribution to changing the lives of millions of engineers

Title: Provider Data Analyst

Location: United States

Job Type: Full-time

Job Description:

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide assistance to the Salesforce Administrator with data loading, creating/updating Salesforce records, and mass mailings through Adobe Acrobat Sign
• Database maintenance, reporting and extracting data for various reports and analyses
• Discuss issues/concerns, while providing ideas and suggestions for resolution
• Identify barriers to increased performance, opportunities for automation and streamlining, along with possible solutions, and communicate to management
• Work collaboratively with manager or Supervisor to discuss, determine and execute improvement opportunities based on inidual quality results
• Communicate clearly, timely and effectively in both written and oral formats with all internal and external customers
• Manage and prioritize assignments to ensure targets and deliverables are met

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience working with large data sets
• 2+ years of experience with Microsoft Excel (ability to use Vlook up and creation of Pivot Tables), Word, Outlook

Preferred Qualifications:

• Experience working with Adobe Acrobat Sign
• Experience with Business Intelligence Reporting
• Salesforce Administration
• Organizational and interpersonal skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Inidual. We all want to make a difference with the work we do. Sometimes we’re presented with an opportunity to make a difference on a scale we couldn’t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you’ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You’ll help write the next chapter in the history of health care. And you’ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $21.68 to $38.56. The hourly range for Connecticut / Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Senior Site Reliability Engineer

C: 5.10

Great Purpose. Great People.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best. We serve more than 10 million students and partner with more than 7,500 school districts nationwide.

Envision Your Experience

Will you transform the future of online education? Make a difference while building the best digital curriculum capabilities and resources to benefit teachers, administrators, parents, and students with innovative, potential-maximizing technologies – Join Us!

Imagine Learning seeks a Senior Site Reliability Engineer to design, implement, and maintain the tools that automate building, provisioning, and monitoring of our infrastructure and applications.

As a Senior Site Reliability Engineer of the Product and Enterprise Operations team, you will spend your days applying your software engineering mindset to system administration topics, analyzing complex data systems, anticipating problems, and finding ways to mitigate risk. You will use your communication skills to collaborate with development and operations.

This is a regular, full-time position, based out of your home office. You can also expect to travel for company and team activities, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Imagine Learning offers competitive total compensation, including incentive opportunities for all regular employees.

Share Your Expertise

Experience, education, and qualifications essential for success in this role, include:

• 4 + years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or a PhD without experience; or equivalent work experience
• Drive platform reliability best practices, influencing design decisions, and getting hands-on to tackle key infrastructure, cluster automation, and scaling challenges
• Experience developing software using a language such as Java, C#, react JS or Python
• Experience managing infrastructure in the cloud (AWS, Azure, GCP)
• Excellent communication, coding, and analytical problem-solving skills

Ignite Your Career

We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

• Imagine Learning is a hybrid workplace, with the majority of employees enjoying the opportunity to work from home. Headquartered in Scottsdale, AZ, we also maintain offices in Provo, UT, Austin, TX, Petaluma, CA, and Rock Rapids, IA.
• We offer a comprehensive benefits program to eligible employees, including:
  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums
  • 401k plan with a company match
  • Company-paid behavioral health coaching
  • 15 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day
  • 15 days of accrued annual Paid Time Off (PTO) to start
  • Paid bonding leave when a new child joins your family
  • Paid volunteer hours and annual giving events
• Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.
• We offer a wide variety of professional development programs, including tuition reimbursement for eligible employees.

Imagine Learning is an Equal Opportunity Employer committed to a erse workforce, providing equal employment and advancement opportunities to qualified iniduals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified iniduals as required by law.

Title: Software Engineer – Identity and Access Management (IAM) Platform

Location: Home based – Worldwide

Canonical seeks to develop an identity and access management solution for managed applications offerings, and for web single sign-on (SSO) capabilities pertaining to internal products.

The platform will be built on top of the best-of-breed identity management projects and delivered as operators using Juju, Canonical’s operator lifecycle management solution. The identity and access management platform will provide:

• Authentication server acting as standalone SAML and OpenID identity provider
• Identity brokerage integrating leading 3rd party public and enterprise identity providers
• User federation with enterprise LDAP servers and Active Directory tenants
• Management GUI and APIs enabling simple administration of users, roles and integrations

As a software engineer in the Identity team you will be responsible for delivering the new Canonical IAM platform, working closely with other teams to ensure it operates reliably, efficiently and at scale. You will participate and be responsible for ensuring sound software architecture and enforcing best practices in software quality, testing and documentation.

Strong Python development skills and familiarity with Kubernetes are the key requirements of this role. Experience in identity management is a plus, but the key requirement is a desire to contribute to building the future of Identity Management for Canonical products and services.

Come and build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.

What you’ll do

• Collaborate proactively with a distributed team
• Debug issues and produce high quality code to fix them
• Review code produced by other engineers
• Contribute to and be proud of high quality technical documentation
• Engage with the community to share best practices, and do your work in the open
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel 2 to 4 weeks for internal and external events

Who you are

• You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
• You have interest for software, standards, protocols and concepts in the identity space like OpenID, Oauth, SAML, Kerberos, LDAP and Active Directory
• You are known for writing modern, maintainable Python
• You have experience using Kubernetes in production
• You have a working knowledge of Java or Go
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You enjoy the domain of integration software, DevOps, operators, and making code work for real production environments with real users.

Senior Data Engineer

at HelloPrivacy

Remote, United States

Company Overview

HelloPrivacy helps millions of people clean up, protect and improve their online privacy & reputation. Our Privacy API allows enterprises across industries like identity protection, fintech, banking, antivirus and cybersecurity to add powerful privacy features to their own offerings through our scalable, industry-leading Privacy APIs and white label partner solutions. We have successfully launched the Privacy API which removes consumer personal information from the web with a number of Fortune 500 partners in just the past few months!

Our consumer brand, BrandYourself.com, has helped millions of consumers protect their online reputation and has been featured on ABC’s Shark Tank, BBC’s Dragons’ Den and numerous other media outlets.

This is an opportunity to join a fast-growing, profitable, venture-backed company in a rapidly expanding market in a highly-impactful position, with the opportunity to work on scalable, enterprise solutions or consumer facing products.

To learn more about the company visit: https://helloprivacy.com/about

Who We Are

Join a talented technology group managing a team of engineers who are working on the industry-changing Privacy API with Fortune 500 enterprise partners and building new products within the privacy space. We are focused on building out major scale and expanding our product offerings as we build out leadership within technology. Our culture is built upon friendliness and a strong sense of ownership. We are a fully remote engineering team so don’t hesitate to apply from anywhere within the US. Join us in the fun!

Job Description

We’re looking for a Senior Data Engineer to join our dynamic technology department. This role will focus on working on everything data! This important work will align with the execution of our API & SaaS roadmaps. This position will be fully Remote but we do have a NYC office that is available for use.

This is an opportunity to join a fast-growing, profitable venture-backed company in a rapidly expanding market in a highly-impactful position. You will work with technologies such as Python, Node JS, Athena, DynamoDB, Couchbase, and many more!

We offer competitive salary, equity, health care, and 401k matching!

Job Responsibilities

• Own your work from technical design, development, testing, maintaining and documenting
• Collaborate with the Product, Business Development, and Engineering teams to solve data related business & technical challenges in simple, sustainable ways

Qualifications

• You’ve been in a data engineer role for 5+ years
• You are a swiss army of data and can code around any data request.
• You have an understanding of Python or applicable data processing languages.
• You have a firm grasp on Agile software development methodologies
• You have an understanding of NoSQL and SQL data stores such as Postgres, DynamoDB, and others.
• You understand ETL and data pipeline principles connecting to various data sources such as a Data Lake & Reporting Systems.
• You possess exceptional work ethic & attention to detail
• You have excellent communication & interpersonal skills
• You enjoy working collaboratively within a distributed team

Nice to Have

• You have a base understanding of large scale data processing such as Spark
• You have an understanding of query engines and can write code in related languages such as SQL.

Technical Support Specialist

REMOTE

SUPPORT AND SUCCESS – SUPPORT

FULL-TIME

Company Description

Givebutter is the #1 rated fundraising platform on G2, powering more than $150M in donations annually for thousands of good causes. Over the past two years, our team of 3 has become a fully remote team of 30+ Butter Slices, spread across 21 states and five countries. We’ve been certified as a Great Place to Work in 2021 and 2022, and our founders were recently featured on Forbes’ 30U30 list for Social Impact.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.

Role Description

Givebutter is hiring a customer-facing Technical Support Specialist to serve as the primary escalation point for technical support inquiries. As a member of our growing Support team, you will have the opportunity to support the fundraising efforts of a large and erse group of users, ranging from small nonprofits to large educational institutions to Fortune 500 companies. If the thought of waking up every day and getting to “help people help people” excites you, you are encouraged to apply.

This role is a blend of user-facing work and backend technical problem-solving, with a special focus on serving as Support’s primary point of contact for all things related to bugs, API calls, integrations, data migration, and website integrations on website Content Management Systems (e.g. Wix, WordPress, Squarespace, Webflow, etc.). We are looking for a candidate that is predisposed to problem-solving, thrives on cross-team collaboration, and maintains a solutions-focused outlook.

We want to hear from people who..

• Are frequently praised for their ability to “translate” information between technical & non-technical parties
• Think one step ahead by anticipating customers’ needs and responding accordingly
• Bring a positive attitude whether working independently or collaboratively
• Have outstanding problem-solving skills

Responsibilities

• Work directly with customers to resolve issues using a warm and personal tone.
• Serve as an escalation point for and owning resolution of certain technical user inquiries involving our API, integrations, migrations, bugs & troubleshooting.
• Work closely with internal technical teams (Product, Engineering, Design) to monitor and encourage consistent progress and timely resolutions while keeping internal and external stakeholders apprised.
• Own one-off projects to help less technical users take advantage of Givebutter’s features that require just a bit of technical know-how to set up.
• Act as a technical resource for the Support team by responding to internal inquiries and helping test scenarios raised by users.
• Document customer feedback, feature requests, and workarounds, and proactively suggest improvements to Support, Product, and Design (including a standing meeting). Work collaboratively to enable our users to be as self-serve as possible, streamline processes, and reduce barriers.
• Respond to inquiries from current and prospective users and donors by chat and screenshare in a timely and accurate way.
• Develop and implement projects to enhance Givebutter’s Support team and the experience of our users and donors.
• Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them.
• Partner with Content Marketing to create/maintain internal and external documentation as new features and enhancements are released.

Example Tickets and Tasks

• Customer tickets: “Our integration isn’t working” or “we can’t get our domain connected for DKIM email authentication.”
• Customer projects: Facilitating a data migration; Getting access to the user’s CMS-based website to embed Givebutter features on the site on their behalf.
• Feedback sharing: “I’ve had tickets from users getting hung up on X every day since we’ve launched that feature. The root cause is that they don’t know where to click. Design, would it be possible to make this button a different color so it stands out more? Product, can we consider embedding a how-to video next to that feature in the dashboard so users can see the whole process before they start? What other things could we try to reduce friction here?”
• Internal projects: Writing Help Center documentation; Answering questions in webinars; Finding ways to drive both proactive and self-serve support.

Requirements

• 3+ years of customer-facing technical support experience working in a SaaS environment
• Experience with Zapier and other SaaS integrations
• Solid command of HTML, Javascript, and CSS for the purposes of assisting with and troubleshooting website embeds
• Experience with website Content Management Systems (CMS), domain registrars, and DNS records
• Familiarity with API calls
• Understanding of how CRM systems work
• Superior written and verbal communication skills
• Experience using help desk software and remote support tools (e.g. Intercom, Cohere, Zoom)
• Experience working with non-profits is beneficial

Our Support Team’s Culture

In addition to being dedicated and talented Support professionals that emphasize communication and collaboration, we are also people and lean into our humanity. This erse and inclusive team is comprised of artists, weekend warriors, makers, lifelong learners, DIY all-stars, musicians, and more – we love celebrating each others’ personal passion projects! You should also expect props for well-placed GIFs, emojis, and wordplay… especially puns, spoonerisms, and portmanteaux.

Benefits

Remote Work: Work from anywhere in the United States.

Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees.

Vacation and Holiday: Take up to 15 days of paid vacation time per year plus additional days per year with the company. We also take off all 10+ Federal Holidays and provide 2 floating holidays.

Parental Leave: We offer 12 weeks paid parental leave for both primary and secondary caregivers.

Team Retreats: Participate in team trips each year to meet and work in person as soon as it is safe to do so.

Home Office Stipend: Upgrade your home office with company-sponsored expenses including high-quality laptops, monitors, and modern technology.

Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.

Professional Development: We offer learning and development reimbursement opportunities.

Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you’re doing and the company you work for.

Title: Data Infrastructure Engineer

Location: Remote

Overview:

Guru helps teams build and surface the knowledge they need to do their jobs in real-time. With offices in Philadelphia and San Francisco, we are seeking an experienced Data Engineer to be a key player in the Data Infrastructure team to develop and manage the scalable data pipelines in the AWS Cloud environment. The Data Engineer will collaborate with business analytics, data science, and software engineering teams, in building and optimizing an innovative product that our customers love to use every day.

This job is not only about the data; it’s about how you lend your positivity and presence, combined with your skills, to an energized environment and highly collaborative team.

Key Responsibilities:

• Building scalable data pipelines to induct data from internal and external data sources into a data lake and data warehouse
• Data modeling and design for AWS Redshift data warehouse
• Aligning overall data architecture with business requirements
• Establishing the principles of data quality management, including metadata, lineage, and business definitions
• Developing monitoring and alerting capabilities to monitor ETL jobs
• Working with multiple stakeholders to support their data infrastructure needs
• Providing technical guidance to team members

Requirements:

• Experience with data engineering concepts and database design
• Experience with AWS cloud services in a production environment: S3, EC2, Glue, DMS, Redshift and Kinesis
• Experience in Infrastructure Engineering and automation
• Advanced working SQL knowledge, including performance tuning of AWS RedShift
• Programming proficiency in Java or Python

Preferred but not required:

• Experience in AWS Cloud systems administration
• Experience working on streaming data applications (Kinesis, Kafka and Pulsar)
• Experience with deployment of immutable infrastructure in AWS using Terraform
• Experience with ETL and analytics tools, such as DBT, Mode, Stitch and Airflow

Benefits to you:

• Competitive salary
• Employee Incentive Stock Option Plan
• Paid Parental, Family & Medical Leave
• Unlimited Vacation
• 401k
• Professional Development Stipend
• Wellness Stipend
• Home Office Stipend
• Tuition Reimbursement
• Thrive After Five: in recognition of our long-tenured employees, Guru celebrates your five year anniversary with a $10,000 personal travel reimbursement
• Remote perks
• Generous medical benefits package
• Guru-sponsored company & team events, no matter where you work

About Guru:

Guru is a dynamic, fast growing start-up based in Philadelphia and San Francisco. Our mission is to reinvent the way people connect with meaningful information at work. Guru’s knowledge management solution provides customer-facing teams access to expert-verified information where they work and when they need it most. We believe in cultivating a welcoming, inclusive culture that encourages personal growth through working hard and having fun.

Launched in September 2015, our vision is backed by an amazing group of investors including FirstMark Capital, Salesforce, Michael Dell, the Slack Fund, Emergence Capital, Thrive Capital and Accel. As we enter the next exciting stage of expansion, we’re searching for passionate iniduals to join our rapidly growing team.

This is a full-time position that can be Remote or based out of our Philadelphia or San Francisco offices. Re-location and/or Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the US.

We are an equal opportunity employer and value ersity at our company. All are welcome here. At Guru, being inclusive is very important to us. We do not discriminate on the basis of race, age, ethnicity, religion, sexual orientation, gender identification, veteran status or disability status.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.