We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams.

We’re a growing, profitable company; and we've been working 100% remote since before it was cool!

You will be the eyes and ears of the company in its interactions with users, as well as our representative when they most need assistance. You’ll ensure that all our customers (regardless of size) experience excellent and timely support in every interaction with the company.

You’ll have responsibility for the entire support function. So you’ll become a product expert, capable of fielding questions across both our Windows and Cloud product. And you’ll write all support materials such as FAQs. We may want to add support agents in future. So you’ll establish key metrics and set the culture and decide measures of success.

We get our best innovations from customer feedback, so you’ll develop great relationships with our user base (while also setting realistic expectations). You’ll join our online forum and help build the community of users there. You’ll track everything users report to us and feed that back to our engineering team so that we understand customer pain points and can prioritize improvements.

In addition to customer support, you’ll be our technical account manager. You’ll have responsibility for providing technical assistance to major firms carrying out complex deployments. You’ll work directly with their IT team and key stakeholders to ensure that the on-premises version of PerfectIt is installed correctly and that users never lose access.

Our customers write and edit documents professionally. So it helps to have a deep understanding of writing and editing documents. We’re looking for someone who has opinions on apostrophes and a stance on the Oxford Comma.

Your responsibilities will include:

• Be the first point of contact for customers and ensure we provide quality customer support across all accounts
• Lead major accounts through complex on-premises deployments
• Write FAQs and other support materials
• Represent us in user forums, build strong relationships with customers and engage with their feedback
• Help customers adapt PerfectIt to check their house style
• Prepare reports for engineering on customer priorities

We’re a small company and you need to be prepared to jump in where needed. That includes basic admin when other team members are away.

You will report directly to the CEO, so you must be self-motivating and able to get things done independently.

Requirements

You’re outgoing, patient, and love talking tech with customers. You’re independent and reliable. You’re a great listener, curious about everything, and love asking questions and solving user problems.

You have:

• A university degree
• Three years of experience in technical support
• Experience in on-premises deployment (or a willingness to learn it)
• Demonstrable interest in writing, editing or the English language
• An ability to work from home on a PC with Windows, with an appropriate set-up for professional video calls

You must be based in the UK and planning to work exclusively from the UK.

Benefits

An Accepting and Diverse Workplace

Intelligent Editing is committed to being an equal opportunity employer. We aim to create a workplace that celebrates ersity. We do not tolerate discrimination. Our users are keepers of the written word, and we stand with those working to shine a light on all forms of exclusion and inequality. #BlackLivesMatter.

• Be part of small, profitable startup (employee #20)
• Work from anywhere in the UK (we work 100% remote, and we believe in trust and autonomy).
• Potential to grow your career in a choice of directions
• Contract: Full-time or part-time, permanent contract
• Salary: £38k (40 hour week with pro-rata option for part-time work)

Application deadline: 15 August

We grade applications based on the quality of writing in your application form, so please answer all questions in full.

We believe that a great customer experience starts with people.

Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox's innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.

Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other's contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

• Training and learning opportunities
• Monthly wellness hours program
• Complete remote working
• Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you're ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we'd love to hear from you! APPLY TODAY!

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

About the role

Car & Classic is embarking on a new adventure very soon, and we need passionate, customer focussed and tech-savvy people to come onboard and help improve our customers' experience during this exciting phase of growth.

As a Customer Success Executive you will be the first point of call for our wonderful customers using our platform. Guiding, educating and resolving all of our customers' issues, you will be a brand ambassador and the key link between our customers and the business. Utilising several different tools to engage customers, your role will be to ensure every customer has a seamless and successful journey on our platform, as well as dealing with the rare complaint we may receive!

An exciting aspect of this role is the internal impact you can bring. We only hire drivers, not passengers, and we are very keen to speak to awesome customer-minded people who can provide our product team with feedback and useful data to help shape the future of our business!

If you love customers and want to have a tangible impact on the future of our business, then we look forward to hearing from you.

About us www.carandclassic.com

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, ersity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high-performing culture.

Whilst the team is only 100 people now we expect to double over the next 12 months. We’re looking for a Customer Success Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.

Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.

Role and responsibilities

• Provide best-in-class customer support to our wide user base

• Provide basic 1st line technical support for our users

• Acting as a brand ambassador for Car & Classic

• Assisting with supporting customers belonging to other teams

• Feeding back to line manager and product team to help improve our product

• Working to achieve KPIs and SLAs

• Responding and dealing with complaints

• Responding to and dealing with fraud issues

• Working cross-functionally with other departments to assist customers

• Always looking to improve our processes

• Being the best of eggs!

What do you get (remuneration & benefits)?

• Salary: £25,000 💰

• Stock options 📈

• All the equipment you need to get the job done 💻

• Flexible working - work where and when you want in order to get the job done 🌍

• Access to free counselling, therapy and mental health support via Spill 🤗

• Professional development allowance 🚄

• Company paid team retreats 🧘‍♂️

• Income Protection 🛡

• Life Cover 👩‍👧‍👦

• Smart Health 🩺

• Generous parental leave 👶

• 33 days holiday (including bank holidays) & any period of closure over Christmas also paid 🏝

• Ability to make your mark on a fast-growing start-up 🚀

The skills, attributes and experience you must have:

• At least 1 year working in a Customer Support role

• Have a track record of being a Customer Support hero!

• Have experience working in a start-up, agile environment

• Have exemplary technology skills

• Have exemplary communication skills

• Have exemplary organisation skills

• Level-headed and logical thinker

• Emotionally mature

• A love for working with customers

Skills, attributes and experience it would be nice for you to have:

• A passion for cars

• Have worked in online transactional businesses

Our application process

We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.

Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis. We are trying to remove any bias from our recruitment process, this is an on-going issue in the recruitment function for companies of all sizes.

To help achieve this we have refined our application form that you will find when you click 'Apply for this job'. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers). 

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.

At BlockSolv, we specialise in community management and moderation.

We have a network of clients who are looking for moderators and managers. 

Whether you are looking for full-time or part-time work, BlockSolv will find a project that suits your needs.

We are hiring people who are fluent in English, other languages are a bonus.

We offer flexibility where you work, we aim to have 24/7 moderation, so your shifts can be selected to suit your timezone.

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Title: Senior Billing Representative – National Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Are you looking for a chance to get your foot in the door with a great company? You’ve found it here. Already one of the world’s leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. Here, you’re not just working. You’re making great things happen for the people who rely on us for health care across the United States. You’re part of an elite team that’s equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day.

Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.SM

As the Senior Billing Representative Group Lead you will work by phone or correspondence to gather information and generate accurate billing statements to our customers for their insurance premiums. This is an excellent opportunity for someone with office experience who is interested in moving into a new area while learning additional skills

This position is full – time (40 hours / week). Employees are required to work our normal business hours of 7:00 AM – 3:30 PM CST (Central Standard Time zone). Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Implements strategies and recommends related improvements / enhancements
• Researches, obtains, and enters missing information / demographics for completion of accessions
• Conducts data entry for completion of accessions
• Demonstrates competency in eligibility, billing and receivable systems and associated applications
• Educates external customers on how to provide complete billing information and avoid additional contacts for information
• Informs customers of billing problem/issue findings and resolution as appropriate
• Makes outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information
• Answers inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquires or resolve issues
• Responds to account inquires through written correspondences if unable to resolve via phone
• Handles sensitive client and patient interaction
• Maintains timely, accurate documentation for all appropriate transactions
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information
• Reports problems, errors, and denial trends to management including PHI breaches
• Ability to work independently and as part of a team
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• 1+ years of prior knowledge and experience in customer services, phone support role, OR medical billing office
• 1+ years of medical terminology experience
• Demonstrated ability in using computer and Windows PC applications, which includes keyboard and navigation skills and learning new computer programs
• Understanding of multiple billing requirements across varied payers and states
• Ability to successfully complete the new hire training and demonstrated proficiency
• Consistent attendance with the ability to meet work schedule including the training period
• Ability to work any 8-hour shift between the hours of 7:00 AM – 3:30 PM CST (Central Standard Time zone)

Preferred Qualifications:

• Some College (or higher)
• Certified medical coder OR involved with medical coding
• Prior experience in a call center setting

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to resolve calls, avoiding escalated complaints
• Ability to exhibit empathy and be courteous to callers
• Ability to triage and handle escalated situations
• Ability to work in a fast – paced environment
• Ability to adapt to changes.
• Ability to develop and maintain client relationships
• Ability to have Excellent communication skills, both verbal and written
• Ability to multi – task

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Family ReEntry’s breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen iniduals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal responsibility and change which will help rebuild, restore and transform iniduals and families.

We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.

Responsibilities

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients

1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively
8. High school diploma

Family ReEntry provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Description

• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies

Requirements

• A bachelor's degree in any field.
• A minimum of 1-2 years experience.
• Excellent interpersonal, written, and oral communication skills.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices

At DNSFilter we have a singular mission: to challenge the way the industry thinks about security via DNS. We support over 15,000 organizations, including Fortune 500 customers like NVIDIA, and Lenovo, and provide DNS security to more than 4 million end users. And we are growing quickly! At the start of 2020, our software was processing 1B queries/day. At the end of 2021 we were processing an average of 17B queries/day! In the middle of a global pandemic, our team (and product) thrived. We doubled the size of our team, and we’re looking to do it all over again in 2022.

To help realize our product vision and sustain our growth, we are looking for a first line support person who can field technical enquiries from customers, directly handle common requests, and manage internal communication to follow up on more complex issues. This role will also cover liaising with partners to follow up on ongoing conversations.

You will:

• Be the 1st line support covering our Webshrinker product
• Be directly involved with domain classification reports and other technical inquiries
• Become proficient interacting via email in a professional customer-oriented environment
• Be responsible for customer report response and follow up within our ticketing system
• Be a support liaison with partners
• Validate any issues reported and make necessary adjustments to correct them

You have:

• A passion for learning, especially technology or cybersecurity
• Experience working remotely
• Experience in an IT Support or Customer Service role is a plus
• Strong written and verbal communication skills

Bonus points for:

• Knowledge of DNS

We Offer:

• A 100% work-from-home position with a company that values and fosters personal and professional growth
• Passionate and intelligent colleagues who work hard and have a good time doing it
• Rotating 4-Day work week
• Flexible Vacation policy
• Awesome company swag
• Home office buildout allowance
• Full medical, dental, and vision benefits for US Based Employees
• Full short-term disability and life benefits; available long-term disability
• In-person Annual Gatherings. Last time we all spent a week on a beach in Cabo

About us

Empatica is a full-stack, digital healthcare company, forever changing the way health is monitored and new treatments are developed through our AI platform, digital biomarkers, and state-of-the-art medical wearables. Our customers range from some of the world’s largest institutions (such as NASA, Harvard University, and top-tier pharmaceutical companies, to name a few), to inidual users who message us every day and tell us how our products changed their lives.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

About the role

*Remote work from any European state - Monday to Friday 5pm-3am - Central European Time*

You will be required to work closely with various teams in Empatica, ensuring the communication with customers is handled with the highest quality, and customer feedback is incorporated into our products and Empatica’s culture is embraced in every interaction.

• Support our large Business and Enterprise B2B customers via email and phone.
• Guarantee high-quality service, provide help to customers, investigate and solve problems.
• Build strong client relationships to ensure repeat business.
• Share feedback with the Team and the Company, and identify trends and insights into user needs required to improve our products.
• Cooperate with the technical Teams to produce easy-to-understand guides and articles (you can read our support center to see the kind of content we produce).
• Develop service procedures and standards.

Requirements

You are the ideal person for this job if you:

• Can work from 5.00PM to 3.00AM Central European Time (previous experience in Night Shift jobs is preferred)
• Have at least 1 year of experience in a professional context, preferably in customer support
• Have previous experience with using help desk software, Zendesk knowledge is a plus
• Are respectful, patient and positive even if dealing with difficult people, yet assertive when needed
• Are an excellent writer and communicator
• Are tech-savvy and have the ability to quickly understand new products, and master new tools and platforms
• Are familiar with processes for collecting user feedback and in translating them into actionable insights
• Are comfortable working with targets and metrics
• Are able to work both independently and as part of a team

You will join a fast-growing, international, and erse team of 90+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.

Read our blog post and find out some reasons why we love working at Empatica.

At Empatica we embrace ersity and inclusion. We have colleagues from 21 different countries, while 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter.

Benefits

• 🏡 Remote working option from Europe
• 💰Competitive Salary and Night Shift Bonus
• 🥗 Free healthy lunch every day if wish to work from the Milan office
• 📈 Employee stock options - we want everyone who joins us to own part of the company and our success
• 🏖️ We have offices in Milan City Center and Downtown Boston. And every summer, we hold an amazing beach retreat in Sardinia, Italy
• 🏋️‍♀️ Gympass membership with access to gyms, online classes, personal training sessions, nutrition plans, mental health and wellness platforms
• 💻 Your personal MacBook
• 🤓 Free Kindle and books
• 🧑‍🎓 Personal learning and development budget
• 👀 Much more…

VIVIO Health is a rapidly growing specialty drug therapy management company. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016. We are looking for Healthcare Provider Support Representatives who are committed to helping VIVIO Health deliver the right therapies to the patients at the right cost. 

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact. 

Key Responsibilities: 

• Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers). 

• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program. 

• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary. 

• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. 

• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

• A quiet home-based office environment. 
• At least one year of customer service/call center experience in a high-volume environment.  
• You are passionate about improving healthcare, helping people, and have a successful track record of interacting with a erse population 
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program. 
• You are tech-savvy and can navigate through technology with ease 
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance. 
• You are bilingual in English and Spanish.
• Must be able to work a consecutive 5-hour schedule between 6 am-5 pm PST (9 am-8 pm EST) Monday- Friday.
• Must be available for training beginning 8-1-2022
• New team members will need to successfully pass the 90-day review for continued employment.

Desired Qualifications

• At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
• Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday.

[As of June 2020, Quora has become a "remote-first" company. This position can be performed remotely from Brazil or Portugal, regardless of any location that might be specified above.]

The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of experience in people's heads, or buried in books and papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds — from politics to painting, cooking to coding, etymology to experiences — so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.

The International Community Development team at Quora is responsible for helping Quora’s best contributors achieve their goals on Quora. We provide support, guidance, assistance with content curation, user engagement, product research, and help the product team understand community feedback and sentiment.

Quora is looking for a contractor (40 hours/week) to manage the writer community and ensure the quality of operations of Quora in Portuguese. As part of the team working on Internationalization, you will play a dynamic role in helping active contributors and influential figures find success, enhance the end-user experience, deliver reliable, consistent, and accurate support at scale on Quora in Portuguese. Your day-to-day work will include different tasks in regards of community management and building (conversion, engagement, retention efforts). You will need to be comfortable with problem-solving and strategizing to meet the ever-evolving business needs. You will partner with cross-functional teams to provide feedback from users to product teams and take back information to help inform and guide users seeking support. You will review content, users, Spaces, and proactively raise issues to the team and support the development of systems that maintain quality at scale. You're a native Portuguese speaker, curious, driven, and excited to make significant impact in helping achieve the company's mission.

• Help attract, encourage, build, and manage Quora's Portuguese writer community
• Manage, communicate with, and educate the key users
• Provide direct support to our users and serve as a go-to person for our external and internal stakeholders
• Develop and execute marketing strategies that are targeted towards recruiting valuable contributors to Quora
• Pursue growth-related partnerships and opportunities for Quora
• Manage our recognition programs for power users and top contributors
• Manage our social media channels and increase awareness so that we can impact more people
• Work closely with Product and Engineering teams to better understand Quora's Portuguese user needs

• Bachelors Degree
• Mastery of the Portuguese language; ability to write prolifically in grammatically correct Portuguese as well as English
• Experience growing and managing online communities, advocating for the community to lead opportunities for creators and users to grow engagement
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs
• Data-driven and goal-orientated approach: proficient in Google Sheets and/or Excel; able to interpret dashes to draw patterns from data
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment, working with technical teams at product-centric companies
• Tech savvy with the ability to learn basic technical tools quickly, ability to use technical tools to help identify growth opportunities
• Ability to run the day-to-day operations of the Portuguese community, aligning it with the KPIs and OKRs of the International Community Development team

• Passion for being part of an active writing community
• Familiar with UGC and internet culture and have a deep understanding of online communities
• Proven ability to work independently with enthusiasm, energy, and drive
• Experience with ticket management systems and content management systems
• Thoughtful usage of Quora and passion for our mission
• Deeply passionate about building communities and a heavy user of Quora
• Be energetic, proactive, and self-starter to help grow the Portuguese community
• Experience in working with Slack, Quip, Zendesk, Asana or other similar software

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act (CCPA) disclosure

#LI-DNI

Customer Experience Representative

You have proven customer service experience and related business skills along with an internal drive towards the care of customers. You have an innate ability to make customers and team members feel heard, reassured, and empowered to create work that matters. You understand the need for both empathy and efficiency in a successful customer experience team.

As our Customer Experience Representative, you’ll be focused on customer communications and also have many opportunities to learn and grow in new areas with our successful CX team.

What You’ll be Doing In this Role:

• Performing as an active and responsible member of the Customer Experience team responsible for all customer support functions
• Communicating with MFI customers via email, social media, SMS, live chat, and blog comments
• Collaborating with the CX team and various internal teams on continuing to improve our customer’s journey
• Working fluently as a team member on the flow of customer input to maintain company standards and timeframes
• Helping to act as the voice of the customer to others within the MFI organization to ensure that we’re constantly improving our business based on serving our customers
• Delivering outstanding, practiced support to our customers and community; taking ownership of regular customer service tasks
• Working responsibly with customer inquiries, adhering to MFI CX processes for communicating with customers, understands and is able to resolve billing issues and related matters. Seeing all matters through, start to finish
• Bringing valuable insights, institutional knowledge, and help to other members of the customer service team

Reading this makes you say, WHOA that’s ME!:

• You’ve worked in active, omnichannel, thriving customer experience team and have the business skills to know what it takes to get it done
• You understand that keeping customers happy means truly understanding their needs and challenges
• You have customer service experience and understand the joys and challenges of working with customers in a sensitive, empathetic manner
• You thrive in a fast-paced environment
• You love simplifying systems, processes, and communication flow wherever possible
• You have experience with web and billing automation involving CRM/email/billing systems
• You’ve worked at a tech start up and/or in a virtual environment where 99% of the customer experience happens online
• You’re an effective, clear communicator in all formats
• You have a passion for mentoring, coaching and educating
• You’re a maximizer and have a knack for finding ways to optimize and improve everything you’re involved with
• You’re practically always on time (or early) and strive to deliver ahead of deadlines
• You care deeply about your work, colleagues, and the well-being of the company
• You’re not (overly) attached to your ego you’re focused on finding, developing, and executing on the best ideas to get the best results
• You’re 10,000% comfortable working in a virtual environment
• You do whatever it takes and the phrase That’s not my job is not a part of your vocabulary
• You’re a born GO GETTER always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place

Necessary Skills:

• 6+ years relevant work experience and you’re located in a United States time zone; Pacific preferred
• Strong background in performing customer service-related tasks in a thoughtful and purposeful manner
• High intrinsic motivation to serve others and work intelligently through customer-related communications, issues and billing-related matters
• A positive, high energy and customer centric/solution oriented mentality
• Excellent listening, problem-solving and organizational skills
• Ability to write comprehensive reports and work with cross-functional teams
• Strong verbal and written communication skills
• Software experience with HelpScout, Zendesk, or other helpdesk platforms, billing software and CRM experience
• Strong problem solving and critical-thinking capability
• Ability to adapt and be agile as needed in a fast-paced, growing environment
• Attention to detail
• Experience working remotely preferred

This position is not for you if:

• You have personal drama
• You don’t like working with customers and improving their experience
• You don’t have a passion for improving customer service processes
• You don’t really commit wholeheartedly to anything
• You don’t like marketing, sales, technology or being the best
• You think self-help is weird
• You have no sense of humor
• You don’t live and work within the United States

The nitty gritty:

• This is a full-time virtual position working with our virtual team. You’ll have full autonomy over where you work, what you wear and which pet sits at your feet
• Paid medical and dental insurance, plus $1,500 HSA deposit
• Vision insurance
• Flexible Spending Account for health insurance and childcare
• 4 weeks company closure time off (exact dates determined by company)
• 10 days PTO
• Paid holidays
• 5 sick days
• 3 personal holidays to use as you choose
• 401(k) with company match and profit sharing
• Paid parental leave
• Colleagues who will make you laugh and support you every step of the way

About Marie Forleo International

Marie Forleo International is a socially-conscious digital empire founded by #1 New York Times bestselling author and one of the most sought-after motivational coaches in the world, Marie Forleo. Our mission is to give people the tools they need to change their lives. We do this through our award-winning show MarieTV, The Marie Forleo Podcast and our online training programs like B-School and The Copy Cure.

We believe in the power of personal growth, laughter and life-long learning. Our motto is everything is figureoutable, and we’re dedicated to helping millions of big-hearted dreamers use their gifts to change the world.

We hire people who are motivated by our mission and passionate about creating positive change. Our team is remotely distributed; we care more about your work-ethic and attitude than your location.

At Marie Forleo International, we believe that having a team of erse backgrounds and voices working together will enable us to create innovative experiences that improve the way people live, learn, communicate and grow. We’re proud to be an equal opportunity employer and we firmly believe that our work is best when everyone feels free to be themselves.

Who Are We

Run AMZ is a rapidly growing sales management firm dedicated to the success of our clients on the Amazon platform. We partner with great brands to develop and implement strategies to help them thrive in today’s changing retail environment. Our clients desire more than top line, they want a strategic approach to Amazon centered around brand story, consumer engagement and profitable partnerships.

We work hard, we have fun, and we put our clients first, always. Independent thinking, initiative and a positive attitude are an absolute must in our highly collaborative environment. Those who are successful at Run AMZ are self-starters who want to make themselves, and our team, better every day.

Who We Need

Run AMZ is looking for a player to help our clients succeed on the Amazon platform. The Client Success Manager works on the front lines with our clients as we manage their ecommerce business. This ecommerce savant will proactively engage with our clients and assure every detail of their experience is curated, deadlines are met, and the service is exceptional along the way. Working with a limited number of clients, the CSM is the face and the hands of the service we offer. The role can be based in our Portland, Oregon headquarters or remote in the United States.

Responsibilities

• Manage all aspects of the client’s day to day Amazon business.
• Predict and avoid any/all potential pitfalls our clients may encounter within the Amazon system.
• Leverage internal resources to develop creative for product listings, maintain effective marketing campaigns and manage inventory/forecasts for our clients.
• Responsible for the on-time delivery of all deliverables for assigned clients.
• Actively troubleshoot and solve problems for our clients within the Amazon ecosystem.
• Work with the Account Director to develop and implement client-specific ecommerce strategies.
• Act as the Amazon subject matter expert when interacting with clients – there is no problem you can’t solve.

Requirements

• 3-5 year's experience working in and around ecommerce
• Robust Amazon Seller Central experience is a plus.
• Extensive knowledge of the Amazon Vendor Central portal.
• Experience working with consumer products brands and an understanding of the current retail environment.
• An extreme eye for detail and an unwavering commitment to customer satisfaction.
• Ability to work in a collaborative environment.
• Exceptional communication skills, both oral and written.
• Can communicate with all levels of an organization.
• Self-starter who can drive change and solve problems independently.

Benefits

• Work/Life Balance: Remote work environment, 3 weeks PTO, 2 personal days and 10 paid holidays
• Wellness: Medical, Dental and Vision insurance
• Financial Well-Being: Competitive salary with 401k and 4% employer match
•  

Run AMZ affirms the ersity of our local communities including race, religion, national or ethnic origin, sexual orientation, and gender identity / expression. We welcome candidates who reflect our growing regional and national ersity.

Title: Spanish / English Gaming Support Agent

Location: Remote

What will I do?

As a player support agent, your duties will include but not be limited to:

• Handling customer support (e-mail and live chat no phone calls) by doing things like
  • Help players with account issues (compromised accounts, updates, etc.)
  • Resolve issues regarding refunds, purchases not going through, etc.
  • Assist players resolve technical problems with the game
  • Answer gameplay inquiries and helping sort out gameplay issues
• Check updates & newly released content for the game you’re supporting
• Take assigned training modules to help you improve even further in your job
• Attend your weekly meeting with a team of 10-15 fellow agents and your manager

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don’t worry – You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.

Job requirements

• You speak near-native Spanish and English
• You are available to part-time or work full-time and in a fixed schedule
• You have in-depth knowledge about gaming and you love anything related to video games
• You own a PS4, or an Xbox One, or a modern gaming PC/laptop
• You are a fast learner, you take initiative and are awesome at troubleshooting
• You have a dedicated quiet work space, located within your own residence
• Experience in a Customer Service environment or an international business setting is a plus.
• You are not currently living in the Netherlands, the United States of America, or Argentina.

PC requirements:

• An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.
• A minimum of 6 GB RAM memory
• Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
• An i5 processor (2,4 Ghz or faster), or better/ similar, max. 3 years old.
• A Radeon R7 240 Graphics card or better/ similar.
• A (smart)phone usable for two-factor authentication that runs at least:
  • Android 6.0 or newer
  • Apple iOS 10.0 or newer

We offer:

• A position at a fast-growing company with ambitious A-level clients
• A casual, international environment where you’ll work with people from over 40 different nationalities
• Flexibility; working remotely means being able to work from anywhere in the world
• No time wasted commuting between home and work
• Top-notch tools, training, and colleagues

About us

5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion ersity and inclusion in all that we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

At Strategyzer, our purpose is to unlock millions of people's potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we've designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision, and mission depends on the quality of our people and culture.

From our headquarters in Switzerland, we've developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). Our team contributes directly to the unique company culture we have today and is committed to transforming traditional management practices to build a truly great place to work. 

We're recruiting a Customer Success Manager to lead Enterprise Growth Solutions. We're looking for a stellar candidate who can support Strategyzer's global customers, and help to deliver (with excellence) on our full suite of products and services. Your ability to connect with customers is crucial to the success of this position.

Team members at Strategyzer enjoy:

• World-Class Team: Be part of a highly visible, globally recognized organization, and contribute to a paradigm shift in strategy and innovation in the world's leading enterprises.
• Strong Company Culture: We strive to create an environment with strong psychological safety and frequent feedback structures to allow our people to do their best work. 
• Flexible Working: Work from anywhere globally or from our physical office hubs in Toronto/Canada, or Zurich/Switzerland. We offer flex hours for our team to work when they are most productive and support family needs.
• Growth Allowance: Professional and personal development are vital at Strategyzer. All team members get an annual growth allowance for conferences, courses, certifications, coaching, and more. We also include a yearly book allowance.

The Customer Success Manager Mission & Outcomes

This role is for a runner who will be responsible for managing the end-to-end relationship with our global customers. 

Your mission is to…

• Nurture our customer relationships as they embark on their innovation journeys. 
• Solve and navigate tough delivery requirements that can sometimes be very unique to our specific customers.
• Execute the delivery for each customer alongside our product teams. 
• Manage customer lifecycle, constantly setting and aligning expectations.
• Encourage customer feedback whenever and wherever possible.

The successful candidate will immediately contribute in the following ways: 

1. Customer-first focus.

The successful candidate will support Strategyzer's global customers, helping to deliver with excellence on our full suite of products and services. A keen ability to connect with customers is required, understanding their requirements while setting, and of course meeting, expectations.

This role will be a blend of relationship and logistics management, requiring the incumbent to be laser focused on the details, ensuring that all of the minutiae of successful Enterprise Product and Service Delivery are met, tracked and effectively shared with the customer.

2. Analyze and evolve future customer deliveries.

Our project delivery continues to evolve as we capture feedback and evidence from our customers. This role will require constant engagement, analysis, and data-driven approach to understanding how we can take our products and services to the next level. 

You will be instrumental in identifying and recommending the needs for our next engagements by analyzing data that will improve the customer experience. This role will require collaboration with our product teams to provide them with the necessary evidence to develop their product milestones.

3. Ensure successful adoption, growth and customer advocacy. 

From implementation to delivering first value, the successful Customer Success Manager will monitor the customer's journey, ensuring smooth implementation, adoption of tools and process.  

The CSM will be integral in understanding and helping set customer goals, establishing KPIs and understanding the customer's business to help grow within Strategyzer. Alongside our Program Directors and Sales Executives, the CSM will play a pivotal role in the expansion of the customer account. Ultimately, this work will lead to our customers championing Strategyzer's methods and add to our customer advocacy portfolio.

Requirements For The Role 

While this is a remote role, you must [generally] reside between GMT-5 and GMT+3 to be able to work synchronously with the majority of the Strategyzer team.

All potential candidates will be scored on the following competencies. 

1. You strive to be a great human being.

We want world-class human beings who:  

• Strive to show deep care and empathy for your team members.
• Have strong integrity and morals that drive your accountability. 
• Are open-minded to the views of others, and constantly work to improve themselves for the betterment of the whole team. 

2. You perform at the highest level.

• 5 plus years in a Customer Success, Customer Experience or Account Management Role for Enterprise Customers (Fortune 500s).
• Post-secondary degree or diploma in a relevant discipline.
• Proven track record in managing multiple B2B customers simultaneously and building customer relationships with various stakeholders.
• Data integration - you understand how to use data/ metrics to tell a story.
• Computer literate (MS office, Google Suite, Project management tools…).
• Familiarity with CRM tools (preferably Hubspot).
• Familiarity with virtual communication platforms and their functionalities (Zoom, Webex, Skype etc.).
• Experience leading and managing projects related to customer success.
• Fluency in English is a must. Other languages are a definite plus.

3. You are a great collaborator. 

Collaboration is key to our success as a team. We want a Customer Success Manager who is or has:

• Incredibly hungry and wants to make an impact with our team.
• A customer-first approach to delivering value. Our team will be your internal customers. 
• Enthusiastic about learning our methodologies and tools - especially the Team Alignment Map, Team Contract, and Culture Map. 
• Able to weave between autonomous and collaborative working styles.
• A strong writer and communicator for a fully remote, global environment. 
• Not afraid to iterate on an idea or prototype if it means we create better value. 
• Able to focus on the bigger picture while paying close attention to the final details that will get us to success. 
• Is open to constructive conflict and can navigate challenging feedback. 

How We Hire At Strategyzer 

We pride ourselves on a robust, fair, and ersity-focused recruitment process.

There's no such thing as a perfect candidate, so don't let imposter syndrome hold you back. You don't need 100% of the preferred qualifications to add incredible value to our team. If you're passionate about what you could accomplish here and have the experience to match it, we'd love to hear from you. 

The following steps allow us to find the best fit for this role. Finding the right person is much more important to us than adhering to any deadline, and therefore we will keep this position open until we fill it with the perfect match for us. 

Step 1 - Intro from Candidate

Upload your CV and Cover Letter in PDF format. 

Create a 4-minute LOOM video intro of yourself answering the following questions:

1. How do you understand the essence of this role and how would you approach it? 
2. What type of environment brings out the best in you?
3. Why do you aspire to join Strategyzer in this role?

Step 2 - Discussion andI Interview Rounds

• Career History and Culture Discussion
• Your working traits and environment

Step 3 - Working Simulation

Step 4 - Reference Discussions

Step 5 - Offer

Do you have experience in the customer support or system administration field? Do you love to work in a team, always honing your own skills and helping those around you to grow as well? Are you a great communicator? And finally: do you love being involved in the creation and maintenance of websites and online shops, always looking for (and also finding ;) new things to implement and improve the existing solutions?

We're a full-service digital agency with more than 12 years of experience offering a complete package of web solutions; web design, website and e-commerce development, SEO, and digital marketing. We are looking for a Tech Lead of the Customer Support Team responsible for customer support regarding our web projects.

Our development team counts almost 30 professionals (3 of those are support team) who take care of erse web projects. We have successfully developed over 50 e-commerce shops (such as iglusport.si, inpos.eu, kozelj.si, bigbang.si, mass.si, and intersport.hr), over 200 web pages (kras.si, delamaris.si, inotherm.si) and a handful of web applications (cooling configurator and PC building configurator for Corsair, a custom configurator for medical examination tables for Novak-M, etc.). 

• setting up development and production environments for new projects

• GitLab management (administration, access, and CI/CD process management)

• leading and managing the Customer Support team (leading team meetings, assigning tasks)

• providing high-quality customer support

• actively cooperating with and supporting the development, marketing, and sales teams

• analysing and fixing errors

• • on websites (error log)

  • at a server lever (Apache, Nginx, Redis, Varnish)

• communicating with outside service providers: hosting, security

• keeping technical documentation and company manuals up to date

“MUST HAVE”:

• Great communication skills

• Teamwork skills

• Experience in “(e-commerce) website development, especially in working with PHP, HTML, CSS, MySQL, and JS

• Knowledge of online security standards

• Knowledge of DevOps processes

• Knowledge of server infrastructure

• GitLab (or similar technologies) experience

• Knowledge of SSH, FTP

• Experience in using the terminal and knowledge of basic Linux commands

Bonus points are if you have:

• Experience in working with WordPress, Shopware, Magento, or any other similar platform

• Experience in working in customer support or system administration department

• Experience with a ticket system

Our current technologies

We mainly work with the technologies listed below, but we are always open to use new solutions, especially if we see that they can help us get the job done sooner and more efficiently.

Open source platforms: Pimcore, Shopware, Magento, WordPress

Backend: PHP, MySQL, microservices with REST API

Frontend: Knockout.js, jQuery, vue.js

CI/CD tools: Git, Docker, Gitlab

Other: Kafka, Symfony, and Laravel for custom apps

What can you expect if you join our team?

• A flexible schedule,

• work location: your home office, our office in Škofja Loka, or a hybrid model - your call,

• competitive salary and other financial benefits: highest payouts within meal and transportation compensation, maximum annual holiday allowance payout (i.e. regres), Christmas bonus, performance bonus, and compensation for remote work,

• transparency and people-first culture: transparent communication about the company (both in terms of finances and procedure-wise), "people-first" culture (a day off on your birthday, relaxed work environment, and awesome culture …),

• education, education funding, and mentorship,

• personal and professional development,

• a safe and stable job at company-owned headquarters,

• the best team buildings! ;)

We have a clear vision of where we want to be 8 years from now - check it here! 

Want to join us? We can’t wait to meet you! (If not, you can still think about your friend or colleague and let them know about this great opportunity).

We accept applications as long as a position is posted. You can apply in English or Slovene.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Hey there 👋

James here, Head of Merchant Success at Rivo!

We're looking for a Customer Success Team Lead to join us in creating world-class customer experiences for our merchants. This position is 100% remote. You'll have the freedom to work where you're the happiest and be a part of a team that cares about your success and well-being!

If this sounds like work you're keen to take on - awesome! Keep reading. If not - no worries, perhaps we'll cross paths in the future.

What is Rivo?

We're here to empower ecommerce stores to create their own revenue - without relying on BS paid advertising. We're a powerful marketing platform that allows stores to connect with their customers through loyalty, review and omni-channel marketing campaigns.

You can see our platform within Shopify here →

About the job

Big picture, you'll be working toward an overarching goal: 

Working to ensure the customer experience at Rivo is nothing short of exceptional.

As a team lead, you'll be helping lead our customer success and support teams with a broad focus on running the day to day. You'll closely collaborate with other departments to continuously improve the merchant experience from initial onboarding to ongoing guidance and support. You'll also act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations internally and externally.

What you'll be doing

• Oversee day-to-day operations with our other team leads for support and success, to ensure our teams are delivering exceptional experiences.
• Collaborate with cross-functional teams (technical support, product, engineering, sales, marketing, etc.) as an advocate for our merchants’ needs at large.
• Track and take ownership of key metrics that determine merchant success such as support response times, onboarding engagement, satisfaction ratings, customer churn, and more.
• Facilitate important cross-functional team communication as an advocate for our merchants.
• Relay and advocate for merchant feedback received to help inform product decisions.
• Lead, manage and hold your team accountable for outcomes and goals.

Who you are

• You utilize the Pareto principle (80/20)
• You lead from the trenches and take customer success and support seriously
• You’re a strong communicator with excellent written and spoken English skills.
• You’re open to learning – You're not afraid of new technology and challenges.
• You love wearing lots of hats – You’re an all-rounder and you love doing something different every day.
• You’re tech-savvy – You know how the internet works and you’ve used common apps and tools out there to solve your own problems.
• You're empathetic – You care about customer success and you're enthusiastic about solving problems and helping customers and your team.
• You're a go-getter – You're ready for a challenge and you strike when the iron's hot! You seek out opportunities to step up and go above and beyond.

Qualifications

• 2+ years of SaaS experience in customer-facing roles. We’ll want to hear about your experiences on the front lines managing difficult customer support or success situations.
• 1+ years experience leading a customer-facing team. We’ll want to hear about your ability to effectively teach and mentor team members to operate at the next level and implement growth initiatives that have positively impacted a company’s trajectory.
• Experience with Shopify or Ecommerce (not required, but nice to have)
• Experience using cloud-based software like Slack, Intercom, Help Scout, etc.

Things we love

• Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
• Helping entrepreneurs to build awesome Shopify businesses.
• Having a stress-free work environment!

Things we avoid

• Micro-managing
• Egos
• Drama

How to apply

The ideal candidate will be located in North America (pacific, central, or eastern timezones). If you feel like this role is right up your alley, then submit your application!

Notabene is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is remote or can be based in London.

At Brushfire, it’s our goal to be the go-to ticketing and registration platform our customers deserve. We’re an event management software-as-a-service platform that provides solutions for ticketing & registration, virtual events, and event apps. Last year we powered over 30,000 events, all around the world, ranging anywhere from a handful of people to more than 20,000 attendees.

Brushfire helps power successful events around the world by providing great software and service that never stops improving. We believe every organization deserves the most elegantly architected platform for event management, both at the technology and service layer.

The primary responsibility of this position is to answer calls and respond to emails from event attendees. Our Attendee Support team provides outstanding customer service to event attendees on behalf of event organizers that use the Brushfire platform. In addition, our Attendee Support team members assist event organizers with changes to their events, placing and changing orders, and more, while following the event’s stated customer service policies.

We are looking for new team members who would enjoy working 10:00 AM to 7:00 PM Tuesday-Saturday or Wednesday-Sunday.

This is a part-time work from home position.

The following characteristics are necessary for a qualified applicant to be considered:

• Attentive listening and concise verbal communication skills

• English speaking and hearing ability to effectively and efficiently communicate over the phone. We are seeking bilingual applicants, but this is not a requirement.

• Computer, internet, and keyboard proficiency. Brushfire uses several different platforms to conduct business and applicants need to gain proficiency in all platforms.  

• Thrives in a team environment while collaborating with others to solve problems.

• Interact with customers and team members and provide clear, helpful and correct information.

• Calm and composed under high call volume periods or escalated customer interactions.

• Motivated to learn independently without guided instruction.

• Practice good organization and time management

What’s it like to work for Brushfire?

Compensation/Benefits/Perks

Although we are a completely remote company, candidates closer to our teams in Dallas-Fort Worth, Texas are preferred.

Application Process

All your information will be kept confidential according to EEO guidelines.

Stripe is hiring a remote Enterprise Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Stripe - Online payment processing for internet businesses.

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

job description

Fluent in English and Spanish - FLUENCY IN ENGLISH IS ABSOLUTELY REQUIRED as you will be supporting English speaking clients in this position.

Advanced English Level (B2/C1)

• Excellent compensation.
• 100% remote work.
• Working hours from Monday to Friday.
• Indefinite Term Service Contract
• employment stability
• And more

Would you like to work remotely anywhere from Spain? Here's your chance!

We're on the lookout for Finnish speakers for our Customer Inquiry team advancing in products within health and hygiene. The company has HQ in the UK and is a multinational consumer goods company that has been trusted for generations. You'll quickly be hands-on with the business's products and services.

As a Customer Care Agent, you'll be a point of contact for customers in need of assistance.

What will you be doing? 

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

REQUIREMENTS

• A fluent level of Finnish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
• High level of English (Both written and spoken)
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• A strong teamwork ethic and a “can-do” attitude

OFFER

• Remote from anywhere in Spain - as long as you have NIE and SSN!
• Part-time position 25 hours per week, Monday to Friday, probably morning shift (09:00 to 14:00)
• 24 days holiday per year on a full-time basis (if you want full time)
• Being part of a constantly growing company & team, with endless opportunities for career development
• A modern, international & friendly working environment – one of the best in the city!
• You will be working remotely, but you must live in Spain with a valid NIE number

Would you like to work remotely anywhere from Spain? Here's your chance!

We're on the lookout for Swedish speakers for our Customer Inquiry team advancing in products within health and hygiene. The company has HQ in the UK and is a multinational consumer goods company that has been trusted for generations. You'll quickly be hands-on with the business's products and services.

As a Customer Care Agent, you'll be a point of contact for customers in need of assistance.

What will you be doing? 

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

REQUIREMENTS

• A fluent level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
• High level of English (Both written and spoken)
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• A strong teamwork ethic and a “can-do” attitude

OFFER

• Remote from anywhere in Spain - as long as you have NIE and SSN!
• Part-time position 25 hours per week, Monday to Friday, probably morning shift (09:00 to 14:00)
• 24 days holiday per year on a full-time basis (if you want full time)
• Being part of a constantly growing company & team, with endless opportunities for career development
• A modern, international & friendly working environment – one of the best in the city!
• You will be working remotely, but you must live in Spain with a valid NIE number

About Intruder:

Intruder is a fast-growing cyber security startup that's been through prestigious accelerators including CyLon and the GCHQ Cyber Accelerator. Intruder helps companies easily identify, track, and fix cyber security weaknesses, before they get hacked. Intruder has its headquarters in London, UK, and provides cyber security services to over 2,000 customers worldwide. Learn more about Intruder's growing services, team and our values.

About the role:

We're looking for a Senior Customer Success Manager to join our Customer Success team. You will ensure customers receive exceptional value from the Intruder service by understanding their needs and supporting their journey through workshops, and direct engagement. 

You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Intruder across customers' organizations, and managing customer programs. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer's satisfaction levels. Your communication skills and ability to work with customers ranging from security personnel through CISOs and other key stakeholders will be key to your success. 

Customer success is one of the keys behind Intruder's rapid growth and we need you to proactively blend project management and account management to maximize net revenue retention and unlock upsell and cross-sell opportunities. 

Some of the key responsibilities

• Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive successful adoption and use of the Intruder platform
• Perform customer onboarding, health checks, develop materials and presentations to conduct business reviews and proactively alert customers of any impending issues
• Engage with senior stakeholders to develop strategic business relationships
• Collaborate with Product & Development teams for product enhancement requests
• Drive internal process improvement initiatives and help to organise and attend customer-focused events as necessary
• Identify potential cross-sell/upsell opportunities within accounts
• Manage and follow up on internal customer feedback processes
• Use the tools at your disposal to comprehensively manage the customer relationship

The ideal candidate will have:

• Excellent verbal, written communication and interpersonal skills
• Background in Cybersecurity, Software or Consulting and an understanding of Customer Success within a SaaS environment.
• Customer success or post-sales/pre-sales experience with expertise engaging and managing relationships with customers
• Experience of project management with a proven track record of managing multiple projects to completion along with excellent planning and organizational skills
• Ability to troubleshoot and solve customer issues independently
• Thoroughly read this job description and include the phrase 'I have read the job description' at the top of their cover letter or CV

Why join us?

Intruder is a dynamic and well-funded startup operating in a very fast-growing market. You'll join the company at just the right time, we've established a product-market fit and things are now really taking off!

What we're offering:

• £40,000 - £50,000 dependant on experience + performance based bonus
• Share options so you can benefit from our success
• 28 days paid holiday plus bank holidays, and an additional 5 unpaid if you wish to take them
• Flexible working – choose to work from our London office in Shoreditch, Bristol or remotely.
• Regular socials to have some fun (organised by our Chief Fun Officer)

Deadline for applications is 12th August. We will be in touch after that time if your application has been succesful.

The Role

The Enterprise Customer Success Manager owns our largest and most strategic customers. They are tasked with managing these customers from launch to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful.

We are looking for someone with previous experience as a software CSM managing enterprise clients, or experience in the commercial construction industry. This will be heavily weighted during the interview process.

This includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Extracker.

Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the company grows. This includes a lot of cross functional work with our Product team, Sales team, and Marketing team.

Additionally you will be involved in weekly activities such as

• Strategy meetings to review Customer Success targets and metrics
• Feature request review cycles with our Product team to help review feedback and prioritize new features.
• New product feature demos
• Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts

Extracker is digitizing and automating the change order process inside the commercial construction industry.

Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Extracker is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.

The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.

At Extracker we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!

We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.

• Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.

• Significant Growth. We continue to double and triple our revenue and platform usage year over year.

• Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.

• Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date.

In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Extracker we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.

You’ll be part of an ambitious and collaborative company, committed to growing a supportive and erse team that is passionate about empowering our contractor customers.

Requirements

• Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds
• Strong stakeholder management and executive communication skills
• Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company
• Ability to influence and challenge conventional wisdom

• Located in Eastern Time or Central time zones
• 4+ years of relevant industry or role experience.
• Proven track record of demonstrated ability to project manage and create relationships
• Excellent verbal and written communication skills

Benefits

• Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product
• Close collaboration with the executive leadership team
• Ability to work with a new product category that has already found product market fit
• Experience at a venture backed growth startup
• Flexible remote work
• Competitive market-rate salary for a Series A company
• Subsidized healthcare, vision, and dental
• Early equity!

Why Vinterior

Vinterior is a startup that’s giving vintage a voice. In a world of mass-produced furniture, our marketplace helps the world shop more sustainably and champions independent vintage sellers. Sellers who we hand-pick for their expertise, and who share our obsession for craftsmanship and world-class customer service. In a world of sameness, take your place within an ambitious business, committed to helping the world shop more sustainably.

Vinterior launched in 2016 with 12 London dealers and 200 mid-century furniture pieces. In five years, we have grown to a community of over 2000 vintage sellers across Europe, generating over $600 million in sales worldwide. Two hundred thousand products across 97 furniture and homeware categories and 25 styles are now available on Vinterior, to the delight of our vintage fans.

Our purpose & mission

After growing 120% in 2020, we have become the leading vintage marketplace in the UK. We have just raised a $10m series A to accelerate growth and expand to new markets. Our purpose is to champion the value of vintage to build a more characterful and sustainable world. With the mission to become the #1 vintage platform in Europe by love and scale.

Your new role & team

We’re looking for a Customer Support Associate to join our rapidly-growing team. Vinterior is a startup that’s giving vintage a voice. In a world of mass-produced furniture, our vintage marketplace champions independent sellers across Europe and helps the world shop more sustainably.

You will be part of the Customer Experience team. Your main focus area will be providing excellent support to our marketplace users and fast and effective management of given tasks.

What you will be doing:

• Support users with queries ranging from simple item questions to payment and technical issues. Mediate situations between buyers and sellers.
• Utilise data to define and improve processes and flows and determine areas for further investigation to increase business metrics.
• Help manage orders (refunds, delivery updates, cancellations) when support is needed.
• Provide outstanding customer support over the phone, chat and email.
• Collaborate with other teams on projects such as implementing new functions and tools on the site, reviewing policies, testing functionalities and more.
• Data analysis and research for project work.
• Review and respond to customer reviews.

Requirements

• Bachelor’s Degree, Business School or Hospitality Degree is preferred.
• Previous experience in customer care for a minimum of 2 years.
• Passionate about providing an excellent experience for clients.
• Experience dealing with complaints or claims.
• Great listener and a solution provider.
• Great attention to detail.
• Good organisational and time-management skills.
• Excellent written and verbal English, and French would be an advantage.
• Thrive under pressure.
• Great attention to detail.
• General G suite experience with the ability to quickly pick up new software.
• Experience with Freshdesk or similar helpdesk software would be an advantage.
• An interest in vintage and antique furniture is a plus.

What to expect from the interview process:

Stage 1: Short phone call.

Stage 2: Test brief to demonstrate your customer service and/or analytical skills. Response to be submitted by email.

Stage 3: Video conference with the Line Manager.

Stage 4: Follow up a video conference with other Operation team members.

If your application ends after stage three, we’ll provide constructive feedback via email.

Benefits

• 25 days paid leave + 8 bank holidays
• Charity days - paid leave to support your chosen charity
• Optional co-working facilities
• Monthly health and wellbeing allowance
• ThanksBen, flexible benefits platform (private medical insurance, pension scheme)
• Employee discount across our Vinterior platform
• CharlieHR discounts and employee perks
• Training budget for workshops, online training, conferences etc.
• Macbook + £300 new starter allowance to ensure you have the perfect home set up

Remote working but is preferably based in UK. We operate on British office hours 9 am - 6 pm, so we’re looking for people who are fully available to work during these hours.

Stable internet connection. This is a remote role, so please check that you have a suitable and stable internet connection before applying.

Thanks for being patient and we’ll be in touch if we’re keen to take your application further. We’ll also notify all applicants once the role has been filled. Vinterior is passionate about championing ersity and treats each application equally and respectfully.

No recruitment consultants, please. Visa Sponsorship is not available.

Crypto to the people. Unlocking the potential of crypto to the masses!

We are a fast-paced startup/scaleup in the Netherlands, enabling access to web3 by bridging the world of Fiat Currencies (Euro, Dollars, etc.) with the world of Cryptocurrencies.

Build the next level onramping toolbox that catalyzes crypto pioneers to offer a smarter experience.

We provide an embeddable widget and API for trading platforms, apps and websites so their users can buy cryptocurrencies. By partnering with the best fiat-to-crypto payment gateways and presenting them in a single plugin for crypto-platforms such as wallets, DeFi apps and trading platforms. Their users can then buy crypto easily in-platform when needed. This is one of the most important intersections for web3/meta.

What is this position about?

We want to make sure Onramper is the smoothest possible fiat on-ramp in the world. Not just for end-users, but also for parties integrating Onramper, such as wallets and trading platforms.

We make integrating Onramper’s widget and API as easy as possible. As such, we’re looking for a Customer Success Engineer that will help customers with integration-related questions, incident reporting and bug fixing.

You’ll be taking full ownership of our onboarding flow and integration to reduce friction during integration and making sure that the Onramper widget is fully adopted by our partners. You will be helping with fixing bugs and implementing feature requests from clients.

This position is open to both on-location (Amsterdam, Netherlands) and remote applicants.

You will:

• help build and improve the client onboarding/integration flow (i.e. our dashboard & widget creation wizard)
• help build technical documentation, knowledge sharing and best practice development.
• communicate with Onramper customers (over Telegram, Slack, Hubspot and Gmail) to provide technical support and knowledgeable answers about the product and integration.
• prioritize, track, handle and coordinate error reports, client requests from (B2B) customers, implement improvements, fix bugs,
• understand, prioritize and track customer questions, needs, and feedback, and coordinate with the internal stakeholders.
• monitor and report on system reliability and uptime

Job requirements

You have:

• Our stack: NodeJS, Typescript, React, AWS
• experience with providing technical customer support or customer support tools
• experience with coordinating and handling product requests and bug reports
• a good work ethic, empathy and great communication skills in English;
• you are not afraid to take initiative, assume responsibility, and are creative in your approach to build things to eliminate re-occurring questions/requests;
• you want to join a high-paced startup that’s bridging the traditional financial world with the world of cryptocurrencies.

Nice-to-have:

• experience with error monitoring tools
• love for the crypto-space
• ambition to work and grow in a fast-paced startup

Quick note:

Research shows that women are unlikely to apply for a job if they don’t 100% meet the requirements, while men tend to apply if they meet 70% of the requirements. We care about equal opportunity and ersity, and encourage applications even if not all requirements are fully met!

What excites us:

Across the hires we aim to make, we look for signals that a candidate fits into the vision of the company that we aim to build. We love to see:

• passion for crypto
• ambition to build cool shit with great people
• excitement to be pushing the frontiers of fintech and crypto

Credentialing Specialist

Overview of Position

What will be my duties and responsibilities in this job?

• Complete the processes to credential physicians to meet payer criteria.
• Enroll clients with participating insurances.
• Input information to credentialing software in order to have most current data.
• Maintain filing of all necessary credentialing documentation.
• Follow up with clients and insurances in accordance with established guidelines for all credentialing assignments.
• Communicate client issues with management at an early stage.
• Be able to clearly and effectively communicate with physicians, physician staff, Operations Managers and insurance companies handling basic questions dealing with the day-to-day operation of credentialing and enrollments.
• Have prompt response time to voice mail, email and other requests whether it is from supervisors, co-workers or clients.

What are the requirements needed for this position?

• High school diploma or GED equivalent
• 1-year professional business experience.
• Medical billing or credentialing experience preferred.
• Have professional verbal and written communication skills.
• Work well under difficult circumstances and tight timelines.
• Know how to prioritize throughout the day as workflow changes.
• Perform all other tasks as requested by senior management.

What other skills/experience would be helpful to have?

• Time management: the ability to organize and manage multiple priorities
• Strong team player
• Excellent interpersonal and communication skills
• High performance
• Commitment to company values
• Computer proficiency
• Insurance billing experience

Reporting to the Technical Support Lead, the Technical Support Representatitve will support and improve FAME’s Freedom product by answering support requests submitted by our clients.

Key Areas Of Responsibility:

• Provide support for our Freedom SIS product by identifying problems, researching answers, and guiding our clients through corrective steps towards resolving the issue.
• Take incoming client support requests (through phone and our help desk application).
• Provide hands-on support to troubleshoot errors via remote connection to the client’s machine.
• Train clients in the operation of the Freedom SIS product.
• Respond to all service requests within a timely manner, follow up and clearly document all cases in our support portal.
• Logging any new phone requests into our help desk application.
• Demonstrate good customer service skills at all times.
• Improves software functionality by identifying and escalating any problems found in the software to our Tier 3 support team.
• Participate in weekly team meetings, daily stand ups and provide input on improving processes and be actively involved in fostering team growth and productivity.

Qualifications: To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/prd ability required.

• Good organizational and time-management skills
• Ability to communicate technical information to nontechnical audiences
• Proficient in Windows 7 or above
• Network + and/or A+ Certification preferred

Education And/Or Experience: High School Diploma or general education degree (GED); one to two years of related technical support experience.

Skill Set: Basic computer knowledge with MS Office; strong problem-solving skills, excellent written and verbal communication skills, must be detail oriented.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Why FAME?

For more than 40 years, FAME has been one of the industry leaders providing software and financial aid services to the higher education market. We believe in a positive corporate culture stressing excellence, innovation, work-life balance and personal and professional development.

Apply now!

Cocomore develops digital products and provides digital communication services to international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore has 200 employees in Berlin, Cologne, Frankfurt, Hamburg, Seville and Warsaw. We are looking for you as a Senior Client Service Consultant to join our Senior Client Services Team in one of our offices or remotely.

• Exciting and varied projects with a major client relating to digital communication and transformation  
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team of strategists, data scientists and digital marketeers 
• Working at eye-level with great team spirit while having a performance-based environment 
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills 
• Our onboarding program will help you to orientate yourself better in the beginning, and a personal buddy will be at your side 
• Your work-life balance is important to us which is why flexible working hours and home office options are norm for us and no exception 
• You profit from employee discounts and other benefits at partner companies   
• Working part-time is also a possibility

What you will contribute: 

• Your tasks include strategic and conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks. 
• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  

What you have to bring: 

• Both applicants with experience and graduates are welcome. Track record and interest in digital marketing sector should be visible (professional experience or internships).  
• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You are a generalist who enjoys bringing people and productive teams together while bridging the gap between erse stakeholders 
• You enjoy talking to customers and advising them in a lively exchange.  
• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You enjoy working with Excel, are proficient in Office.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You speak and write English at a very good business level (C1-C2). Fluent German would be a plus. 

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

Collections Rep – Remote

Remote-USA

West US Remote

Full time

5761

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. Our Momentum. Your Moment.

This application is the first step in seizing your moment.

Job Description

100% Remote Role with Opportunities for advancement

• 1st Party Customer Service Orientated Collections Rep Role
• Paid 4 week Instructor led virtual training
• Hourly Pay – increases with experience, minimum $15 up to $17.11 an hour plus commission/bonus pay
• Qualified Bilingual Spanish speaking reps earn an added $1 per hour

Routine Shifts after training:

For all hires, your routine work shift will adjust to MST time zone:

Mon and Thurs 8:30am to 6pm

Tues 8:30 am to 6pm

Weds 8:30am to 5pm

Fri 8 am to 1pm

Basic Function

The Collections Rep I is responsible for making outbound collection calls and handling inbound collection calls on accounts past due up to 60 days in a first party environment for PSCU Clients. This position partners directly with Client’s borrowers to review, assess and resolve delinquent credit card and consumer loan accounts.

Essential Functions & Responsibilities

• Contacts Client’s past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools to effectively resolve accounts up to 60 days past due.
• Maintain accurate documentation of collection efforts and reasons for delinquency and makes acceptable arrangements to resolve past due loans.
• Follow department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements. Update borrower address, phone numbers, and other contact information.
• Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans and credit cards.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Iniduals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Position Specifications

• High school education or GED equivalent

• One year customer service experience preferred; preferably in collections. One year work experience with multitasking within multiple technologies preferred. Six months work experience with problem solving and critical thinking skills. Knowledge and working experience in a call center environment preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
• Demonstrated excellent analytical and quantitative skills
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in word processing and spreadsheet computer software applications
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment

Remote Employee Requirements

We have the expectation that you will create a designated workspace in a quiet, private area, preferably with a door that can be shut, within your home to limit distractions and background noise. Similar to working in the office, we ask that you make arrangements for childcare and eldercare and properly manage arrangements for pets during your working hours.

• All WFH hires must have the following in place prior to their first day:
• Having high speed internet with high-speed Internet access of 50 MBPS Download and maintaining your connection is a condition of employment. If multiple users or devices are connected to the internet, it may affect internet speed and your connection.
• Your computer will need to be connected directly into your modem via an Ethernet cord. PSCU can supply a standard-length Ethernet cord.
• Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken)
• Even though we are at home, we are still operating in a professional environment. You are responsible for anything heard or seen while you are remotely working
• The ability to meet performance expectations in a work from home setting

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:

$31,200.00

to

$38,866.66

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just gets it when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campuses
• Endless opportunities for advancement
• Competitive wages
• Generous paid time off and paid holidays

Our benefits package includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
• Dental and Vision
• Basic and Optional Life Insurance
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Legal Plan
• Pet Insurance
• Adoption Assistance Plan
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Mental health and Well-being: Virtual mental health support and resources
• Tuition Reimbursement
• Wellness program
• Back-up child care program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.

Job Summary:

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy.  We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Customer Care Representative (CCR) is the first line of communication for our patients, their family and caregivers, healthcare providers, and referral sources.  The CCR interacts with patients over the phone (inbound & outbound calls) to discuss/coordinate all pharmacy related items to include prescription refills, delivery status, update demographic and billing information, and address any patient questions or concerns. Typical calls that can be initiated/ received by CCR's are: welcome calls, outreach calls, program questions, prescription refills, billing inquiries, verifying insurance coverage, update demographic information, order status, delivery status, and assisting with technical account challenges. Our focus is providing excellent customer service with empathy and compassion. Each interaction with an inidual is a conversation in which the outcome should always result in 100% satisfaction every time.

Essential Functions:

• Answer incoming calls from patients, caregivers, physicians, hospitals, and referral sources/ affiliated partners and respond to questions while researching required information and using all available resources
• Assist approximately 80-100 inbound/ outbound customers, physicians, and provider calls per day in a busy call center/ pharmacy environment
• Answers patients questions/concerns regarding their medications and refer to a pharmacist where needed.
• Follow-up with customers or expediting calls to the appropriate channels
• Make outbound calls to physician offices to obtain prescription clarifications, refill authorizations, prior authorizations and medication profiles

• Properly communicate with patients, healthcare providers and payers regarding any medication requests, additional information needs or potential billing challenges
• Provide patients with order status updates (fulfillment & delivery), proof of deliveries, insurance verifications, and price quotes/ copay information
• Assist patients with order changes/ cancellations, return authorizations,  and redo/ reship requests

• Accurate data entry of all patient demographic information, insurance, and prescription refills (work with Enrollment Team on enrolling / entering new patients into  the program)
• Resolution of insurance, adjudication, billing or medication fulfillment issues
• Communicate with production team (order entry, fulfillment, and clinical) to engage compliance and address any questions or concerns as noted during patient communication
• Accept payment information and credit card payments from patients/ caregivers

• Reconcile and perform prescription transfers prior to clinical review by a Pharmacist

• Proactively investigate and resolve patient related issues to ensure maximum patient retention and high standards of customer service

• When necessary, follow-up with customers or expediting calls to appropriate channels

• Document all patient calls in chart notes for future reference and tracking

• Accepts direction from Lead CCR Supervisor, Pharmacists, and Leadership regarding various elements of the MMP Program

COMPETENCIES

• High School Diploma or GED preferred
• Service orientated
• Demonstrates appropriate written and oral communication skills
• High degree of interpersonal and organizational skills
• A professional attitude is a must
• Strong team player
• Reliable, outgoing and highly effective at relating to others
• Passion for helping others improve outcomes and quality of care
• Attention to detail and accuracy
• Ability to handle a high degree of call volume and work under pressure
• Keep track of multiple tasks
• Knowledge and understanding of pharmacy clinical software system and customer relationship management system
•   Ability to effectively interact with all levels of management, associates, clients, and customers/ caregivers
• Ability to read merchandise labels, SIG codes, and prescriptions, document information on prescriptions, third party forms, inter-office order forms, and communication forms when applicable
• Enter and retrieve data from the pharmacy operating systems and customer relationship management systems
• Understand and maintains confidentiality regarding patient medications and illnesses (HIPPA)
• Adhere to all applicable healthcare rules and regulations

Benefits:

It's an exciting time to join SelectRX, a subsidiary of SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree. SelectRX strives to be a one-stop-shop for Senior Health Information needs, including Medicare Plan Benefits, Healthcare Literacy, Value-Based primary Care, Prescription Drug Management and Patient Engagement.

Contact Center Representative (Weekday Overnight Shift)

Job Location US-Remote

ID

2022-1716

Category

International Patient

Position Type

Regular Full-Time

Company Overview

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

Shriners Children’s is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We are hiring a bilingual Contact Center Representative to support our International Patient Program.

Under the direction of the Corporate Manager International Patient Program (Corporate Manager), the Contact Center Representative is responsible for receiving patient referral requests, documenting patient information in EMR system and responding to general questions and inquiries from prospective domestic and international patients, their families and local providers. The Contact Center Representative will be working in a monitored remote office setting.

The weekly schedule for this position is: Monday thru Friday 11PM – 7:30AM ET

Shriners Hospitals for Children is an EOE/Drug-Free, Smoke-Free Workplace

Responsibilities

Position Responsibilities:

Communications 50%

• Handle all incoming telephone calls in a courteous and professional manner
• Communicate in a clear, cordial manner regarding potential patient referral sources via phone
• Respond efficiently and accurately answering questions and offering additional information, as requested or needed
• Gather potential patient information from referring source accurately and efficiently
• Maintain patient confidentiality in accordance with HIPAA regulation

Referral Management 50%

• Escalate calls appropriately according to urgent call procedures
• Document very detailed prospective patient information (demographic information, insurance information, etc.)
• Assign all domestic patient referrals to best-fit location, based on patient needs
• Assign all international patient referrals to International Patient Referral Specialists

Qualifications

Experience Required/Preferred:

• 2 years of medical practice environment work experience required
• 1 year of medical terminology knowledge and experience preferred
• Fully bilingual in English plus second language required
• Spanish, French or Portuguese highly preferred

Education Required/Preferred:

• High School Degree / GED required

Knowledge, Skills & Abilities

• Knowledge of multi-line phone system
• Proficient in computers and relevant software applications and practice
• Knowledge of customer service principles and practices
• Demonstrated initiative and strong organizational skills
• Exceptional interpersonal communication skills
• Ability to work independently on assigned tasks as well as to accept direction
• Handles confidential information and/or issues using discretion and judgment
• Exceptional attention to detail
• Commitment to maintaining a positive experience for the caller
• Problem Solving – Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Manages difficult or emotional caller situations
• Responds promptly to patient needs

Current full Covid vaccination status required

Omada Health is hiring a remote Member Support Agent. This is a part-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Deel is hiring a remote Customer Onboarding Manager - APAC. This is a full-time position that can be done remotely anywhere in APAC.

Deel - Payroll and Compliance for International Teams.

Our Customer Success Team is a crew of hard working, motivated, helpful all-stars that provide excellence to our customers and strive to make Bridge a more successful company.

Adoption, Growth & Advocacy is the name of the game. We own the onboarding process, propel adoption, drive value, ensure renewals and encourage referrals.

• In one word, it's all about Retention
• Partner with a large pool of customers (> 300) to understand their goals and how they measure success to drive revenue growth
• Onboard tech-touch customers and assist in adopting Bridge and related/relevant products
• Help customers grow their business through utilization of Bridge and related/relevant products
• Increase market share from existing account base and new business to business opportunities
• Project manage customer escalations
• Communicate customer needs cross-departmentally
• Own overall customer relationships, such as CSAT Surveys, NPS, Renewals, and Upsell Lead Generation

• Passionate about helping customers succeed
• Extremely strong organizational and communication skills, demonstrated follow-up and follow-through
• Capacity to set correct expectations and manage issues to completion
• Ability to prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and judiciously
• Experience learning and using several software platforms
• Customer-facing background within the software / SAAS industry
• Demonstrated ability to solve problems and seek solutions
• Corporate LMS experience a bonus

• You are teachable and love learning new things
• You are not afraid to lean into customer escalations and help solve issues
• You love being part of a team
• You are helpful
• You are motivated
• You provide excellence
• You are hard working
• You like to have fun

We've always believed in hiring the most awesome people and treating them right. We know that the more erse we are, the more erse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Bridge we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: youwe don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.

Client Success Managers (CSM) are members of Degreed’s Client Success team responsible for furthering platform adoption and nurturing client relationships during and after the implementation. The CSM will embed themselves as the face of Degreed to coordinate a variety of interactions ranging from transactional integration add-ons to trusted advisor. This inidual will be required to quickly acclimate to the Degreed platform and understand technical components to ensure a simple experience for client contacts.  

• Understand the client’s business objectives and learning strategy
• Develop client-specific action plans to move clients further along with adoption of Degreed
• Maintain account and client progress details in our management and tracking applications to help organize portfolio
• Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
• Identify opportunities to expand the existing client user base
• Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
• Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

• Professional fluency in English, including speaking, listening, reading, and writing skills
• 5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
• 5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
• Prior experience creating and presenting compelling action plans based on metrics, data and client history
• Advanced proficiency with Microsoft Excel and PowerPoint
• Ability to manage and interact with client stakeholders at all levels (Inidual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.

• Professional fluency in English or German is a plus. 
• Broad based knowledge of enterprise Learning and Development functions
• Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
• Quick learner - Ability to grasp new concepts and technology quickly
• Understanding of curricula mapping and training needs analysis
• Experience in consulting and professional services and/or experience working in a learning organisation
• Experience prioritising time allocations based on anticipated value add for clients in a fast-paced and changing environment

Customer Contact Center Manager

Together we stand up for and champion everyone’s access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America’s Retirement Company.

Are you ready to join a great company with a winning culture? Start your Voyage Apply Now

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Customer Contact Center Manager manages day to day operation of the Customer Contact Center within a business unit.

Profile Description:

• Manage day to day operations of Customer Contact Center function.
• Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
• Responsible for driving employee engagement, development, and career growth.
• Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
• Accountable for ensuring team and inidual compliance with all applicable regulatory requirements, securities laws and regulations, as well as Voya compliance procedures.
• Lead strategic improvement initiatives.
• Ensures that call queues are being actively monitored and that call responsiveness metrics are met.
• Responsible for driving team and department efficiency in support of overall department budget, with overall shared accountability for department budget results.
• Engages in RCPS to improve customer service and reduce demand.
• Serves as back-up to Customer Center Director
• Other duties as assigned.

Knowledge & Experience:

• BA degree or equivalent work experience
• 5+ years professional experience
• Excellent organizational skills
• Excellent communication skills
• Proven leadership skills
• Ability to handle multiple priorities and motivate others
• Ability to persuade and negotiate

Colorado Residents Only: The salary range for Colorado residents is $54,400/yr to $74,800/yr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to the base salary, Voya offers incentive opportunities based on each role to reward achievement of annual performance objectives. A list of additional benefits can be found on our job posting and also on our Voya career page. All benefits are subject to eligibility requirements.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

⭐ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 170 people and over 40 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!

As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

⭐ About the role

What you will be doing:

• Provide information and advice users on appropriate action to solve issues
• Respond to incoming requests for assistance via email or telephone
• Ensure nothing but excellent service and a high level of customer satisfaction
• Maintain client relationships through product support over the phone or chat
• Troubleshoot technical issues
• Report customers feedback/issues to relevant departments & Follow up

Requirements

• Outstanding verbal and written communication skills in English (any additional language is a plus)
• Easily connecting with people and understanding their issues
• Passion for creating the best customer experience ever
• Organized and able to handle multiple inquiries
• Positive attitude and sense of responsibility
• Good communication and problem-solving skills
• Familiar with cloud-based applications and internet expert
• Love taking ownership of side projects

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

Benefits

• Full time position (40hs a week) completely remote.
• Performance bonus after 3 months
• Be part of an international team of over 29 different nationalities.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives, and skills. At Lodgify, we celebrate ersity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

At Blockchain.com, we aim to put our customers at the center of everything we do. The Customer Success team is at the forefront of delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. 

We’re looking for an innovative, skilled Customer Success Training Associate to support our growing Customer Success organization. In this role, you’ll help drive exceptional customer service by ensuring our team of CS agents are thoroughly educated and trained on an ongoing basis. Reporting to the Senior Manager of QA & Training, you’ll be responsible for building, improving and a formalized agent training program, creating training content and SOP documentation, delivering interactive, engaging educational sessions both within Customer Success and across cross-functional teams, and designing ongoing training and enablement programs. This role will be an excellent fit if you thrive in a fast-paced, rapidly changing environment, enjoy building concepts from scratch, have experience managing cross-functional stakeholders,  take pride in educating our agents and serving our customers, and have a working knowledge of, or interest in, crypto.

• Help define and implement a holistic training and education strategy for our Customer Success organization
• Develop, build, and maintain a top-notch training program for CS agents around Blockchain.com products, processes, and tools
• Manage end-to-end CS new hire onboarding: curriculum development, technology onboarding, delivering new hire sessions, and building examination modules for skill testing and new hire graduation 
• Design and implement ongoing enablement and training programs for tenured staff, including refreshing content, re-testing skills, and identifying innovative and unique ways to deliver new training topics
• Deliver content and training in multiple formats, such as bootcamps, remote classroom training, and 1:1 training.
• Ensure Customer Success SOPs are regularly updated and changes are trained out to the team effectively. 
• Become a Customer Success technology expert and document + train on best practices for utilizing internal and external tooling
• Work with CS leadership to identify areas for agent productivity & efficiency improvements
• Work with our QA and leadership team to build training and development plans for staff members who need additional support
• Build introductory courses to cryptocurrency and blockchain technology that can be delivered to new hires beyond the Customer Success organization
• Update Library of Training Content consisting of Manuals as well as Training videos.
• Regularly providing Process / Product / Platform updates in easily assimilated training formats.
• Develop a professional relationship with Product and Engineering Teams to gain early access to planned changes or introduction to new products.

WHAT YOU WILL NEED

• The foremost quality for this position or any position at Blockchain is integrity.
• 1+ years of experience working in a training / enablement role 
• Must be able to work under deadlines, deliver results on time, and work well in both team environments and independently
• Strong attention to detail and excellent organizational skills
• Hands-on content creation experience required; some experience with customer support/success curriculum preferred
• Ability to command a “room” virtually & deliver content in an engaging & compelling manner
• Experience and ability to quickly assess skills gaps that are impacting the business, team, and/or inidual and deliver on plan to dramatically improve results
• Thrives in working in a fast-paced, erse, and ambiguous work environment 
• Time zone flexibility. You will be responsible for training staff on multiple time zones, so working hours will need to flex at times based on training needs.
• Impeccable written and verbal English communication skills
• Knowledge of cryptocurrencies and blockchain technology a plus
• Knowledge of Zendesk and/or Intercom is a plus

• Competitive full-time salary based on experience and meaningful equity in an industry-leading company
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it.
• Crypto bonuses
• Performance-based bonuses paid in cash
• Apple equipment provided by the company
• Awesome office locations and remote working options.

APPLICATION

• Favorite GIF.
• LinkedIn profile.
• Link to Github, StackOverflow, personal website and/or blog (if applicable).

When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

• Blockchain Access UK Ltd.
• Blockchain (GB) Limited 
• Blockchain (US), Inc.
• Blockchain (LT), UAB 

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

• Create automated, multi-touch, targeted customer lifecycle communications programs to invite, inspire, and connect customers to enablement events, monthly newsletters, and thought leadership content

• Drive increases in Appcues user adoption and retention metrics as MAU and product adoption score

• Create, in partnership with the director of customer enablement and marketing team, and optimize Appcues customer communication strategy, in partnership with internal stakeholders, from awareness, onboarding, and adoption to advocacy

• Leverage personalization and the dynamic delivery of content by stage in customer journey, behavior in the product, persona, job function, and/or industry

• Create nurture programs, segmented lists, and campaign assets—including emails, in-app guides, and checklists

• Own the end-to-end process from ideation to execution, including requirements-gathering, design, build, deployment, measurement, reporting, and iteration

• Strong passion for serving and understanding customers

• Interpersonal skills to nurture customer relationships and work with cross-functional teams

• Human, down-to-earth creative marketing and communication skills

• Analytical curiosity to determine communications effectiveness and ROI of customer engagement efforts

• Strategic thinker who can see beyond the day-to-day grind to improve the customer experience

Game7 is an Autonomous Institution with a $500m treasury managed and deployed by its community. This community will shape capital allocation decisions, define GameFi standards, fund open-source software and help make the gaming industry sustainable by ensuring it’s equitable and fair.

As a Community Lead with a Gaming focus, you’ll be joining a multi-skilled and brilliant group of professionals that are on a mission to create a Sustainable Gaming Industry through the positive influence of game developers and players around the world.

You are creative and think big, you are detail-oriented and a builder, capable of executing and measuring a community strategy

You will play a key role in driving community engagement and advocacy, acting as the voice of the community internally while being a visible community leader externally.

• Develop playbooks to support global community teams that embody the different themes within the project vision.

• Foster a self-selecting community with incentives for all community members to contribute in order to rank up to higher-tier roles.

• Establish a gamer-friendly culture and environment for gamers to come and engage with each other about their fun experiences in web3 games.

• Guide the communication strategy for direct-to-player and direct-to-developer communications.

• Keep track of community sentiment across sub-communities to help guide overall community strategy and drive engagement while fostering a positive sense of belonging.

• Define a multi-year plan for strategic initiatives, including events, tournaments, conferences, AMAs, etc. with measurable results regionally and globally.

• Define and implement the team's infrastructure (processes, software, and tools) to support their activities, and build a solid foundation for the future.

• Lead, mentor, and motivate the Community team to enable personal and professional growth.

• Be the Community Expert

• Manage vendors, agencies and external contributors as needed to produce specific content, events and materials.

• Represent the voice of the community, and bring community feedback to the Core Team.

• Work closely and provide feedback to the Product team for community requirements that might lead to product development opportunities.

• Build community narratives around all strategic initiatives such as gaming/esports events, product launches and all related engagements.

• You are a leader, with 7+ years of experience aligning teams and leading global community efforts from beginning to scale.

• An outstanding communicator, and great listener, with excellent verbal, and written communication skills. You have the ability to relay priorities and information among all stakeholders.

• You have successfully built gaming communities in the past and understand how to foster a strong culture for gamers.

• You understand and express strategies, priorities, trade-offs, and tasks at the strategic level.

• You are globally prepared, have experience launching global products/programs/initiatives, and know what is needed to make them successful worldwide.

• You are entrepreneurial, have worked in fast-paced environments, with competing resources and priorities, through the full life cycle of planning, development, and launch.

• You are organized, understand that the best way to build something great is to coordinate the work of many people.

• You are team-focused, your personality invigorates the teams around you, allowing you to cultivate strong relationships with cross-functional organizations.

• You are growth-oriented, your north is to meaningfully contribute to the growth of the community.

We’d love to hear from you if you have valuable experience to bring to the role/company. If you identify with the team and mission, but not all of our requirements, then please still apply.

Nexleaf Analytics is a nonprofit technology company with a unique bottom-up approach for bringing data-driven impact to public health interventions in low- and middle-income countries. Our purpose-driven team of sales, manufacturing, public health and program experts, engineers, product managers, and data scientists designs sensor technologies and data analytics solutions to address global public health challenges. Our flagship product, ColdTrace, is a sensor and data analytics solution that provides monitoring and actionable insights to improve the efficacy, reliability, and sustainability of vaccine distribution in the hardest-to-reach places.

Who We Are Looking For

We are looking for an experienced, customer-obsessed leader to join Nexleaf’s leadership team. You will be responsible for building a sustainable business around the sale and successful adoption of ColdTrace across Africa and Asia. Doing so will require maintaining an integrated focus on our customers and end users, and designing appropriate solutions that meet their needs, from sales to delivery to customer support.

This role requires a leader who brings a commercial lens to addressing challenges in global health. You are willing to roll up your sleeves, build from scratch where needed, and can bring best practices that span the customer journey. You bring an unwavering commitment to meet Ministry of Health needs across Africa and Asia , but do not need to be a global health expert yourself. Our ideal candidate can bring in sales revenue and customers, while also delivering quality service and establishing processes to address questions, concerns, and feedback as they arise. If the idea of owning the customer journey from sales to support across Africa and Asia excites you, we’d love to talk!

This is a full time remote position based in Kenya, and will report directly to the CEO.

Responsibilities:

• Leadership
  • As part of the leadership team, inform organizational strategy and growth, hold the bar for performance utilizing a coaching mindset to uplevel everyone around you, and champion our culture of feedback, iteration, and bottom-up decision making driven by country needs
  • Set the strategy for the customer team, and build a globally distributed team to support the customer journey from sales to customer delivery, to customer support.

• Sales
  • Own the sales pipeline, forecast, and pricing strategy
  • Identify and build relationships with the most efficient and effective sales channels, including with UNICEF and UNDP
  • Build and maintain long lasting customer relationships by partnering with them to understand their needs
  • Assess current processes and tools used in ongoing sales operations, identify opportunities for improvement and implement them

• Customer Delivery & Account Management
  • Help customers extract the most value from Nexleaf’s product.
  • Deliver an excellent customer experience, from onboarding (training and device installation), to supporting product utilization and continuing education, at scale, in a variety of contexts
  • Understand and support the long-term relationships needed with Ministries of Health to ensure successful delivery of our solutions
  • Assess the health of our existing customer relationships, communicating this information internally to inform organizational strategy.

• Customer Support
  • Develop our strategy, including processes and resourcing, for providing high quality and cost effective support to customers
  • Assess and identify gaps in customer support, driving efforts to gather insights that can be used to inform future improvements
  • Ensure that technical issues are captured, aggregated, and diagnosed to drive product and process improvements
  • Design solutions that engage users to leverage our customer support

Why we’ll hire you

• You are a natural leader and mentor, committed to developing team members, influencing others, and amplifying the talent around you
• You have a track record of inspiring a culture of decision making rooted in data
• Deeply curious, bringing great listening skills and an ability to ask powerful questions to unlock insights and perspectives from others.
• You are masterful at giving and receiving feedback and building trust even in challenging situations with internal and external stakeholders.
• You are biased toward action, and possess a track record as an exceptional collaborator
• You have an ability to ruthlessly prioritize in the face of impossible choices, and you don’t hesitate to roll up your sleeves and tackle something hands-on when that’s what the situation calls for
• You have experience collaborating with the Product team to build a solution that will deliver value.

Requirements

• 7+ years managing high growth teams
• Demonstrated experience across the customer pipeline: from sales to customer delivery and customer support.
  • This includes knowledge and expertise in leveraging data to build customer strategy
• Experience hitting sales targets
• Proven success in scaling customer delivery and customer support teams, including through technology and process improvement .
• Ability to build and drive customer support metrics to maintain high quality, cost effective support strategy
• Demonstrated experience partnering with product teams to build continuous feedback loops

Benefits

• Amazing start-up culture that's purpose-driven and highly collaborative
• Fast-paced, high performing team focused on learning and getting better every day
• Paid Time Off, including a 1 week summer break and 1 week end of year-end closure
• Flexible work hours
• Medical Benefits

Title: Director, Customer Support

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

SUMMARY:

As the Manager of Technical Services, you will be responsible for hiring, coaching, and leading a erse team of new and established Technical Analysts and Technical Engineers in a fast-paced environment education technology environment. In this role, you will grow and develop your team to ensure they provide a best in class’ implementation experience to our customers while setting up data integrations for their school or district. Strong written and verbal communication skills are required for this role. Frequent interaction with all levels of customer and corporate leadership requires the ability to function in highly political situations. Ideal candidates will be process disciplined, highly organized, people-focused, and customer-centric. This position reports to the Director of Technical Services.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Manage the daily operations of Edmentum’s Technical Services team, who partner with customers to implement data integration tools like SIS, LTI, and SSO, including Clever, Classlink, API, Google, etc.
• Build strategic cross-functional and cross-organizational partnerships to resolve problems, improve processes and achieve Edmentum strategic goals
• Build partnerships with Sales and Customer Success to ensure customers are implementing the right solution for their Edmentum product
• Take ownership of the performance of the Technical Analysts and Technical Engineers on the team, ensuring they achieve their KPIs and provide a consistent, exceptional customer service experience
• Devise ways to optimize the performance of the team by keeping them motivated and engaged throughout the seasonality of education technology
• Coach and mentor employees through continuous 1:1 sessions; manage and lead team member growth through professional coaching, personal feedback, and quality review processes
• Handle and own escalations from the team ensuring our customers receive a world-class’ experience, not only by responding but by implementing ways to prevent it from happening in the future
• Conduct regular audits of data and customer satisfaction results to identify and respond quickly to any issues or requests
• Leverage data to advocate for the team by escalating issues to leadership, and the Product Management and Development teams
• Manage new hire on-boarding, ensuring all new employees have the essential tools and knowledge for success
• Update leadership regularly, including any significant process and system problems and milestones attained in reaching established objectives
• Control costs and conserve assets
• Maintain a spirit of camaraderie while building a positive, and fun team culture, by suggesting and engaging in team-building activities and group opportunities to give back to the community
• Travel (up to 10%)

EDUCATION and/or EXPERIENCE

• Bachelor’s degree preferred, or equivalent combination of education, training, and experience
• 3+ years of business/technical experience
• 2+ years managing a team
• Experience managing 5+ direct reports
• Proven leader with a passion for mentoring others to grow and achieve success
• Experience strategizing around a proactive way to support and delight customers along with the ability to manage large enterprise customers
• Effectively manages one’s time and resources to ensure that work is completed efficiently
• Experience training, developing, and leading a remote staff, required
• Experience with CRM (Salesforce) preferred
• Experience working in virtual education or education technology, a plus

SPECIALIZED KNOWLEDGE, SKILLS, and ABILITIES

• High level of business acumen
• Excellent verbal and written communication skills required
• Excellent Microsoft Office skills with experience creating and manipulating reports in Excel, creating PowerPoints, etc.
• Superior data monitoring, analysis, and manipulation skills
• Strong analytical skills and the ability to use data to drive recommendations
• Ability to communicate clearly and concisely, listen attentively to others, understand complex tasks and documentation, and provide clear instructions to all employees
• Ability to build trust and confidence with customers, colleagues, and leadership
• Ability to speak effectively before groups of customers, employees, and/or leaders of the organization
• Ability to set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Ability to problem-solve while exercising patience and remaining poised in stressful situations
• Process optimization and process management skills. Prior experience analyzing, modifying, and measuring processes

Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Sentinel Blue is looking for an IT Support Technician to join our Operations team. This role is for an entry-level/junior IT support person or administrator with a desire to learn and build a technical skillset. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services. The IT Support Technician performs remote user support, answers service requests (email and phone), and performs technical work across our client base.

This is a full-time remote position. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.

A day in the IT Support Technician role:

The IT Support Technician starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills.

Responsibilities:

• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through remote support.
• Perform systems administration work in Office 365, Active Directory and other line of business applications.
• Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
• Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
• Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
• Contribute to reports, briefs, and presentations.

What We Can Offer:

Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.

You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!

Requirements:

• U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
• Security+ (or higher) certification at hire or within 365 days of hire.
• Basic knowledge of cloud architecture, modern IT infrastructure, security best practices and networking concepts.
• General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
• Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
• Strong written communication skills.

Desired Qualifications:

• Experience in a multi-client environment - experience in managed services is highly desired.
• Experience with Azure Government and Office 365 GCC High is highly desired.
• Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management).
• Experience in a professional customer support setting, even if non-IT.
• Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure
• Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls)

Benefits:

• Fully paid inidual healthcare, vision and dental insurance for the employee.
• Paid certification and training opportunities.
• Three weeks of paid vacation + 10 paid holidays.
• A supportive environment with a focus on keeping healthy work-life balance.
• Retirement benefit (401k) with company match.

About Carewell:

Carewell envisions a world where informal caregivers find the support and convenience they need, allowing them to maintain a sense of normalcy, to live happier and healthier lives, and to spend more quality time with the people they love - in comfort, with confidence.

We are bringing this world about through always-on advice, expertly-vetted products, trusted partnerships and helpful resources designed to empower families and afford everyone the opportunity to age gracefully in-place.

Our Opportunity:

Carewell is looking for Customer Care Associates to help and support family caregivers. We’re a close-knit team focused on empathy, kindness, and service. We love feedback, new ideas, and lifting each other up with frequent praise. But most of all, we love family caregivers. In this role, the bulk of your time will be spent on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.

The ideal candidate is comfortable asking sensitive questions and diffusing tense situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently. 

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability 
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify  information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities 
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures 

Hours 

• Fully Remote
• Saturday-Wednesday | 2pm-11pm EST

Mandatory Training Dates:

• July 18th - August 5th | Monday-Friday 9am-6pm EST

KPIs:

• No more than an average of 25 mins per month of “unavailable time” off the phone
• Customer Satisfaction (CSAT) Average of at least 4.5
• Average Handle Time (AHT) of 6.51 minutes or less
• Quality Assurance (QA) score average equal to or greater than 80%
• Answer Rate of 85% or more

What you’ll need:

• 2+ years experience in customer care or service-related industry directly dealing with customer AND/OR degree/certification in a relevant field including Healthcare, Nursing, Gerontology, Social Work, Teaching, CNA
• Proven history of strong service attitude (volunteer experience, passion projects, etc)
• Exceptional service skills including active listening, written and verbal communication skills, and a professional phone voice 
• Proficiency with computer skills and strong typing skills
• Availability to work variable hours including nights, weekends, and holidays
• Reliable access to a private, secure, quiet workspace
• Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
• Must be authorized to work in the United States
• Ability to complete 15 full days of training M-F 9AM-6PM EST

Compensation:

• Starting wages are between $15 - $18 per hour, based on experience and education

Being a part of the Carewell family means:

• PTO (full time employees) 
• Competitive compensation
• Health, dental, and vision insurance (full time employees)
• Employee discount
• Remote work 
• Passionate, mission-driven co-workers who are dedicated to improving caregivers’ lives
• Working for a fast-growing company with massive future potential. We’re doing great things, and the world is noticing!
• $500 sign on bonus for fluent Spanish-speaking employees
• $500 sign on bonus for applicants with active CNA license
• Bonuses are paid after 60 days of employment

Carewell's mission is centered around creating a better world for care. We believe having erse and inclusive teams is an integral part of carrying out that mission.

Our increasingly erse world is faced with complex care challenges that can best be solved through a erse and inclusive workforce, community of partners, and stakeholders.

Carewell is committed to equal opportunity, and we welcome and encourage all walks of life to come learn, grow, collaborate, and create a better world for care with us.

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.

• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

• Past experience developing, implementing, or managing digital solutions.

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred

• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI

• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

• Must exhibit proficiency in JavaScript development.

• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf

• Expert knowledge of browser developer tools to test scripts & diagnose issues

• Familiarity with the page load lifecycle & techniques for performance optimization

• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients

• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Excellent verbal and written communication skills with exemplary presentation skills.

• Socially competent and be able to connect with a erse audience: senior leaders, middle managers, and inidual contributors, both technical and non-technical

• Compensation: $90,000 - $125,000 base and 12% bonus eligible

This role sits within the marketing team and benefits the wider platform and company. As the starting point for community management, it will eventually build into its own branch of the company. You will work internally with multiple departments and externally with a team of associate contract CMs.

Role In Detail:

As the Community Management Lead, reporting to the Head of Marketing, you will lead a team of community managers and help devise and maintain strategy and a pipeline for managing the core community network for VALTS across our partner and creator channels. You will collaborate with both marketing, product and partnerships while managing your team of CMs to develop a fully integrated community and customer service driven experiences for our users no matter what community they are in.

Leveraging your community/marketing/product management and/or analytical skills and knowledge of gaming and/or web3 users to refine the best digital user experience and continually to drive our community operations forward after the product is launched. You are expected to work on multiple projects in parallel, be a self-starter and a leader. A deep understanding of the gaming and content creator space is a must, with a willingness to learn and adapt within the web3 space.

Responsibilities:

• Help create and execute online events, promotions and activations within our creator communities
• Engage and embed with users wherever they are (platforms, channels, boards, events) advocating for them and their feedback at VALTS.
• Represent VALTS and our product as our core community pillar inidual – a face of VALTS!
• Lead community projects from beginning to end (goals, tactics, postmortem, etc.), and support/monitor community activity including contests, creator tournaments, events, discord meet-ups, etc
• Help establish and maintain our core customer service strategy and pipeline on discord and on platform – ticketing, responses, feedback.
• Help create and execute in-person promotions / activations.
• Lead our team of associate community managers and manage their workflow
• Help identify and monitor trends across our community hot spots such as Discord and Twitter.
• Weekly reporting of community feedback and user sentiment.
• Using reporting and community feedback to create and implement actionable insights.
• Help writing copy and proofreading various marketing materials and initiatives across a broad range of mediums, particularly on Twitter, Discord and Medium.
• In-person interaction with media, content creators and our users at various events when applicable.

Minimum Qualifications:

• BS degree in Marketing, Communications, Public Relations or equivalent experience
• Deep understanding of Twitch/Youtube streaming services, methodologies, and content creation.
• Deep understanding of the gaming industry by and large.
• Technical knowledge of online community platforms, systems and software
• Drive to innovate community practices across various communities and bring community management to another level.
• Proven history of maintaining and developing multiple and distinct online gaming communities.
• Experience in channel management. Our primary method of communication with users is through owned Community Platforms and Social Media (Discord, Twitter, Twitch). It’s key to understand the distinctions (efficiencies, reach, etc) between these platforms and how to support each of them.
• Experience implementing successful community campaigns with gaming audiences.
• Proven excellent written and verbal English skills.
• 4+ years of experience working in online gaming/esports/web3 communities as a manager or associate.
• Strong analytical skills with the ability to interpret feedback and predict users sentiment.
• Self-motivated, detail oriented, and strong decision-making skills.
• Excellent interpersonal skills and the ability to coordinate activities with both local and global teams.
• Ability to travel on occasion domestically and internationally to support events.

Bonus Qualifications:

• Experience with photo/video/podcasting editing a plus
• Above average knowledge of the web3 space, web3 gaming or NFTs alongside gaming knowledge is a huge plus.
• Experience creating content for a video games audience and community a plus
• Prior experience working with influencers and content creators a huge plus

Sherpany is a mission-led company dedicated to helping create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.

Your mission:

In your role as VP of Customer Success you take care of the Customer Success department (16 people in total; 5 direct reports) and carry the overall responsibility of onboarding, educating, supporting, growing, and retaining our customers. As part of the management, you also play a vital role in the company strategy and the overall management of the company. Here are some of the responsibilities the position withholds:

• Drive customer success outcomes by maintaining high logo retention, expanding our revenue through up-sell and drive new business growth through greater advocacy and reference-ability.
• Define and optimize customer lifecycle. You map the customer journey, identify opportunities for continuous improvement and learn from best practices in the industry.
• Scale and automate customer success activities without losing proximity to customers within the processes of Onboarding, Training, Customer Support, Expansion etc.
• Measure the effectiveness of customer success by defining operational metrics for the team and performing regular funnel reviews with them. You present a subset of metrics to the executive team, company and the board.
• Lead a world-class customer success team. For this, you recruit and onboard new team members, foster collaboration within the team and across the customer lifecycle and encourage continuous learning.
• Work closely with other departments (Product, Marketing, Finance, etc.) to ensure alignment about product roadmap, marketing activities, forecasting and many more.

Your profile:

• You have 5+ years experience in leading customer-facing organizations, ideally combined with sales experience.
• You have the ability to manage and influence through persuasion, negotiation and consensus-building.
• You have a strong empathy for customers and passion for revenue and growth.
• You bring a deep understanding of value drivers in recurring revenue business models.
• You have an analytical and process-oriented mindset and desire for continuous learning and improvement.
• You are an excellent communicator with sound presentation skills; fluent in German is a Must.

What you'll love about us:

We offer you a varied range of responsibilities and opportunities in an area that strikes a chord with the markets and becomes ever more important with increasing digitalization and the dissemination of Cloud/SaaS solutions. 

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome.
• In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working.
• Your personal and professional development is important to us which is why we offer financial support for further education, training etc.
• We work with modern Apple products.
• Last but not least: Our corporate culture means a lot to us, which is why we organize regular team events and cultivate a value-driven cooperation.

Our recruiting process:

1. Send your online application
2. E-meet our Talent Acquisition Specialist (1h)
3. Get to know our CEO & Chief Growth Officer (1,5h)
4. Solve a job-related task (2-3 hours on your own time)
5. Get to know the team and and the position (half-day, remote)

Looking forward to having you in our team soon!