One stop solution to your remote job hunt!

Clearbit is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Clearbit - Business intelligence APIs.

Agorapulse is hiring a remote Customer Success Hero US. This is a full-time position that can be done remotely anywhere in the United States.

Agorapulse - Managing social media has never been easier.

Agorapulse is hiring a remote EU Support Hero positions 2022. This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Managing social media has never been easier.

Discord is hiring a remote Customer Experience Coordinator. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Discord - The easiest way to talk over voice, video, and text.

Apollo is hiring a remote Customer Support Representative. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Apollo - Data-first sales platform.

SimpleTexting is hiring a remote Customer Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SimpleTexting - SMS and text marketing service for companies of all sizes.

Hotjar is hiring a remote Customer Support Specialist (EMEA). This is a full-time position that can be done remotely anywhere in EMEA.

Hotjar - We help you understand how users behave on your site, what they need, and how they feel..

Close is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in North America.

Close - We're building the sales communication platform of the future.

6sense is hiring a remote Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

6sense - Achieve predictable revenue growth.

BetterUp is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

BetterUp - Elevate emerging leaders with expert coaching.

Bandzoogle is hiring a remote Customer Support. This is a part-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Bandzoogle - Band websites that work.

Postscript is hiring a remote Customer Onboarding Specialist. This is a full-time position that can be done remotely anywhere in North America.

Postscript - SMS marketing software for growing Shopify stores.

Givelify is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Givelify - Nonprofit donation and church giving app.

Remote in the United States

We're currently hiring for remote team members in the following states:  DC, DE, GA, MA, MD, MI, NJ, NM, NY, OH, PA, SC, UT, and VA.

We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey.

As our Customer Solutions Specialist, you'll be responsible for working variable days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM EST). 

You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting,  providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses.  Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience. 

To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success.  

Our customers are the foundation and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service.

If you are interested in:

• Being part of an award winning team, 
• Positively impacting others, 
• Helping small businesses grow, and
• Making the world a better place

...then apply now to experience our culture and benefits which make us a Best in Class employer!

About AWeber:

At AWeber we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs - people just like you that are passionate about an idea or product they want to share with the world. At AWeber, YOU make an impact on these small businesses each and every day!

As a team, we work remotely across the US, and although we're in separate locations, nothing can keep us apart! We collaborate everyday using a variety of tools such as slack, google meet, and confluence/ JIRA to ensure we're making decisions with our customers' best interests in mind - something that's not possible when you work in a siloe. At AWeber, YOUR voice and YOUR opinion matters, regardless of your role. We expect all AWeber team members will ask tough questions, provide/ receive feedback regularly, and explore their passions on a daily basis. Sound exciting? Take the next step and apply.

AWeber Benefits:

• 100% Remote - we're not going back to the office and here's why.
• Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.
• We have some other pretty cool benefits to make your life easier:
• 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• 4 week paid sabbatical (based on tenure).
• 401K retirement plan with 4% company match.
• Company Profit Share.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym Memberships Reimbursement. 
• Company Paid Short Term Disability Insurance.
• Company Paid Life Insurance.
• Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

PASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “Creators” and our mission is to empower these Creators to help millions of people by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout check. We are an international remote team with the majority of our business in the US.

Main Problem(s): Lack of safeguarding our brand on social media, lack of proactive engagement in the Community

Mission / Impact: Ensuring quick action to negative comments in our Community, and promoting positive values aligned engagement that is meaningful to creators

What you'll be working on

• Ensure that the community has the information they are looking for, to stoke the conversations happening, and to generally make the community a pleasant and fun place to be
• Engage with our online community - build visibility and credibility by attending and moderating chats and respond to comments and requests
• Create engaging content, including articles, social media posts, newsletters, and videos.
• Analyze web traffic and relevant community metrics.
• Relay community feedback to relevant internal stakeholders.
• Your main objectives will be:
  • Increasing the engagement in our community
  • Increasing the satisfaction of our community members and encourage content creation from members especially to help one another
  • Moderating to ensure a positive and empathy approach is upheld
  • Build processes that ensure mitigation of negative sentiment, and that support issues raised are handled quickly

Requirements

What you'll bring to the team

• 2 years experience working in community, engaging/moderating
• Experience launching community initiatives, processes, best practices
• Ability to identify and track relevant community metrics
• Keen ability to build positive engagement within community, fostering value for creators
• Outstanding moderation skills to ensure strong brand presence and that community tone is maintained
• Excellent verbal and writing communication skill
• Natural empathy, tact and diplomacy

Important Information: the above requirements are our absolute minimum must-haves. While we support our team members so they can grow and learn in our organization we also have specific needs for certain positions that are non-negotiable. If you don’t have the experience above, please save yourself and us time and don’t apply. In addition to the above you can convince us with:

• Your positive and outgoing personality - you love helping people, and connecting people to solutions makes your heart sing
• You are creative in a way that you come up with ideas on how to improve workflow, events, communication and you dare to take initiative
• A background in journalism, social media marketing, SaaS support and engagement roles or passion and experience with writing will be a huge advantage
• Willingness to work at various times of the day - although the role gives you full flexibility, it also involves responding to community members outside of standard work hours, especially at critical events
• Postsecondary in writing/journalism, marketing or other related

Experience in any of the following will be highly advantageous:

• Experience working for a SaaS
• Currently a moderator or Social media engagement

Benefits

What we offer you

• Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.
• Values-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the world for the better by providing value to others.
• High-growth environment: You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities.
• Personal and professional development: You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges.
• Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
• Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish

Who We Are:

Easy Health is on a mission to revolutionize the health experience. 

Easy Health Medical Solutions, LLC is a leading provider in Annual Wellness Visits and other clinical services for Medicare members.  To deliver better health outcomes and member experiences, Easy Health and its partners are going beyond health coverage to create connected health journeys that educate members about their benefits and connect them with easy and accessible preventative care.  We use technology in simple, scalable ways, to make big differences in the member experience.  We are member obsessed and we're on a mission to improve health options and outcomes for 60 million Medicare-eligible Americans. 

We're looking for a Director, Client Success to join our team. The ideal candidate will be a self-starter, with experience in operations and leveraging data to solve complex problems. Cross-team collaboration and experience managing clients are additional requirements. This role will report directly to our Chief of Staff.

• Supports multiple high-impact clients to ensure production and value are accurately tracked and reported (e.g., member health outcomes)
• Serve as a critical link between clients and internal team members to deliver service excellence
• Manage both internal and external team meetings to develop, maintain and leverage existing business processes to drive results for our clients.
• Meet client deliverables while balancing serval clients and unique/specific needs
• Partner with clinical and operational field leaders, with regular communication with our senior leadership team
• Other duties, as assigned

• 5+ years of consulting, account management, or other applicable experience in healthcare / population health
• Deep understanding of Medicare and Medicare Advantage clinical documentation (HCC/RAF), quality/STARS
• Strong interpersonal skills that support effective stakeholder engagement
• Demonstrated strong written and verbal communication skills
• Analytical and data savvy; highly proficient with Microsoft Excel
• Ability to develop business cases, ROI analysis, and financial analysis
• Bachelor's degree required
• U. S work Authorization 

We value people who are bold, ambitious, clever, collaborative and customer centric.  We're a global community growing together.

If you love a challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing HealthTech startups, then Easy Health is the team for you!

Easy Health offers a unique work environment and the chance to collaborate with erse teammates across continents.  We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

• Key moment to join Easy Health in term of growth and opportunities.
• Fast-learning environment, entrepreneurial and strong team spirit.
• Our people matter, and we invest to help you unlock your full potential.
• Competitive compensation. 

At Easy Health, the ersity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our customers and partners. Easy Health is committed to inclusion and ersity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

RStudio is hiring a remote Customer Success Representative. This is a full-time position that can be done remotely anywhere in the United States.

RStudio - Open source and enterprise-ready professional software for data science.

About this role

As a tier 1 / 2 Customer Support Engineer, you will be a proactive member of the newly formed support function, taking a lead role in the resolution of incidents and providing a 1st / 2nd level application support service to customers. You will assist in defining and documenting operational IT support processes for the support function. You will continually strive for excellence in every aspect of the working day with the aim of becoming a subject matter expert.

You will work closely with the customer success technical consultant, product and engineering teams to ensure the smooth transition of customer solutions into their respective live platforms.

Requirements

You will provide a first-class technical support service, working with customers to resolve any challenges they may have using the Panaseer product with specific responsibility for:

• Incident management
• Problem management
• Continuous Service Improvement
• Proactively monitoring live environments
• Contributing to project delivery planning
• Transition of support for customers from project phase to live support
• Being self-sufficient and able to work and make decisions independently, but also knowing when to raise issues

You will get the opportunity to explore new and existing skills in a wide range of technologies:

• Supporting the deployment of the Panaseer solution, upgrades and updates on hosted and client environments
• Identifying and fixing issues with customer solutions
• Assist in shaping a new support service, defining and implementing new processes
• Working with technologies such as Hadoop, Git, NiFi, AWS / Azure and Unix / Linux environments

You will also interact with the wider team. This includes working with Product Management, Data Science and Engineering teams to provide a first-class, end-to-end support service to our customers.

Skills and Experience

• 4 / 5+ years of work experience in application support
• ITIL knowledge
• Incident management experience
• Knowledge of proactive IT monitoring processes
• Knowledge of Incident trend analysis
• Proven experience of working under pressure in a calm, efficient and organised manner
• Demonstrate ability to learn quickly and apply developed skills quickly and effectively
• Excellent track record of working to deadlines and maintaining a high standard of attention to detail
• Excellent communication skills, written and verbal.
• Professional experience of providing out of hours support
• Ability to recreate issues and concisely identify when an incident is a bug versus working as designed
• SQL and familiarity with data analysis methods
• Ability to implement and configure a technical product to suit client requirements
• Problem solving skills to identify root causes and resolve customer reported issues
• Ability to work in teams as well as autonomously when required
• Interest in learning new technologies and domains, and the ability to pick them up quickly
• Coding / development experience (desirable)
• Some experience with AWS, NiFi and Unix / Linux environments (desirable)

Benefits

At Panaseer, we strive to enable the best environment and atmosphere:

• Work remotely from anywhere in or around Los Angeles, CA, US.
• An annual allowance of 25 days per year
• Competitive salaries including equity options
• Company pension scheme
• BUPA Health Insurance for you and your family
• £500 Amazon voucher for workspace set up
• We are currently offering a productivity allowance to support remote working (£80 per month tax-free)
• Access to benefits market and employee discounts (Bike to Work Scheme, Co-located workspace passes)
• Wide range of health and well-being activities, speakers and events and coaching support

Diversity

Panaseer is an equal employer, committed to encouraging ersity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neuroersity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.

Accessibility - If you require assistance in applying for open positions please contact [email protected]

Candidates will be required to provide proof that they have the right to work in the UK if their application is successful

Title: Norwegian Customer Relations Ambassador

Location: Remote

CUSTOMER RELATION AMBASSADOR – RITUALS

Can you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the wellbeing industry? If it sounds like you, than you should apply to this position.

YOU ARE ALL ABOUT CREATING EXPERIENCES

We are looking for you to help us accelerate and continue delivering the best customer experience.

Within this role, you are the voice of the customer and assist them with any question, concern, advice or moment of joy. Creating experiences, thinking outside the box and being creative in offering the right solution is required. If sharing an experience with their customers is what motivates you, than you’re a match to become an enthusiastic Customer Relations Ambassador. For at least 20 hours per week (more hours also possible) you:

• Support Rituals customers on phone, email and direct messaging.
• Have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.
• Work for the Award-winning company #1 Most Friendly Customer Service’.

JOIN THE TEAM

You work remotely together with international and motivated colleagues. Just like you, they have the full focus to deliver the best quality every time. You notice that especially by their creativity and solution-orientated mindset. And how do you best describe our working atmosphere? Fun, connected, and with a lot of energy.

THIS IS YOU

High on energy, low on ego and with a little bit of humor. You are also ‘one of a kind’ because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help their customers. On top of it, you:

• Are available between 20 and 40 hours per week.
• Are a true problem-solver and helping people makes you flourish.
• Are patient and maintain professional and polite behavior.
• Are customer focused, quality orientated and have excellent verbal and written communication skills. A fluent level and master of the English and Norwegian language

A GUIDE WITH OUR BENEFITS

If you feel good, the customers feel good. Therefore, as Ambassador based on at least a 20-hour workweek, you get to work for the voted #1 Top Employer 2022 and of course:

• A salary that matches your knowledge and experience.
• Flexibility in deciding how much you want to work with a minimum of 20 hours per week.
• 100% working from the comfort of your home

GOOD TO KNOW

• Working hours for this role will be in shifts between 08:00 – 21:00 CEST from Monday-Sunday and may change when required to match the business needs.
• Shifts are at least 3 hours per day.
• Free on the 25th and 26th of December 2022 and 1st of January 2023.
• You will take part in an inspiring three days training to learn about all ins and outs of Rituals.

YOUR PATH TO A NEW CAREER

Grow with Rituals! Show your ambitions and apply quickly! The next steps are:

• A telephone introduction meeting with the responsible recruiter of approximately 10 to 15 minutes in English follows.
• Conduct language & skills SHL test
• You do a writing assessment, to be completed within the next 24 hours.
• You have a 20 minutes online interview with a Senior Ambassador and the recruiter, containing a role-play where we like to measure your verbal communication skills (in your language) and overall presentation. This is followed by a few questions where we would like to see how you score on the competence’s ‘customer focus’ and ‘quality orientation’.
• You will receive a proposal with the terms of employment through an external partner we collaborate with.

ABOUT RITUALS

At Rituals, a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as Ambassadors.

We are one of the fastest growing brand. And why? Because of our people – Raymond Cloosterman, CEO Rituals.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

Patient Responsibility Accounts Receivable Representative I

Remote – USA

Full time

R1745

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Patient Responsibility Accounts Receivable Representative resolves customer accounts by negotiating payment plans with customers while meeting or exceeding performance and quality objectives.

Responsibilities:

• Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the nThrive database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
• Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
• Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
• Perform routine tasks or repetitious tasks with care and attention
• Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner
• Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.
• Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Requirements:

• High school diploma or GED.
• 1+ years of experience in healthcare customer service or a healthcare certification or degree.
• 6+ months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Demonstrated ability to meet performance objectives.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Must be able to pass a pre-employment background and drug screen.
• Must be available to work second shift between the hours of 10 AM ET and 9 PM ET.

Preferred Skills:

• Experience with performance metrics and goals.
• Experience with dual monitoring systems.
• Experience with utilizing a dialer system.
• Experience in a performance based commission structure.
• Experience reviewing EOBs.
• Experience entering demographic and insurance information.

Customer Service Representative

Location: United States – Remote – Full-Time

Description

Customer Service Representative will provide service to our nationwide Long Term Care and outside the hospital client base. Will interact with Technologists in the field and also work with reps at our various regional accounts. The Customer Service Representative is an integral part of our operation and works as front line staff with Directors of Nursing and Administration. The CSR will eventually be cross trained to work on the company Dispatch side as well. (Remote Worker)

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

• Provide prompt, accurate and courteous responses to customers
• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external & internal customers.
• Document activity to the DDF system
• Consistently check appropriate DDF screen for report results to call back to customer
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team
• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written and listening skills)
• Solid problem solving and decision making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35 – 40 words per minute
• Flexible and adaptable to change
• Medical terminology / experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high speed internet for Remote work

Qualifications

Skills Preferred

• Computer Skills Intermediate
• Customer Service Some Knowledge

Education Preferred

• High School or better.

Remote Customer Service- Medical Billing Clerk

This position has the option to work remotely, but applicants must be located in a state in which Forefront or an Affiliated Practice has a location ((AL, AZ, CA, CO, FL, GA, IA, IL, IN, KY, MD, MI, MN, MO, MT, NC, NJ, OH, OK, OR, PA, TX, VA, WI AND D.C.)

600 York St

Manitowoc, Wisconsin

Accounting/Finance

3077

Overview

We have an immediate need for a Remote Customer Service- Medical Billing Specialist in our Billing Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

• Pay for this position is $14.75/ hr. with monthly incentives once trained.
• Additional growth opportunities are available
• *Must have exp in Medical Billing, collections, insurance, and/or payment posting for insurance

Here are just a few things we offer: Access to health, dental, and vision insurance, Health Savings Account $500 matching contribution. Eligible for PTO and Holiday pay. Company-paid life insurance and long-term disability (full-time only)Access to voluntary short-term disability insurance (full-time only)Access to additional life insurance. Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian401K with employer contribution, profit sharing, employee discounts, and much more!

Responsibilities

• Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
• Assist patients regarding making payments via phone or to assist with other payment options.
• Answer telephone calls and transfer to additional departments / team members as needed.
• Perform other related duties as assigned.

Qualifications

Education:

• High School diploma, GED/HSED, or equivalent is required.

Knowledge, Skills, and Abilities

• 1-2 years of recent medical office experience or in a similar capacity is preferred.
• Previous customer service experience is required. Preferred in a medical billing capacity.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 35 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both inidually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Olo is hiring a remote Customer Support Onboarding Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Olo - Online ordering for restaurants.

Udacity is hiring a remote Senior Customer Success Manager, DACH. This is a full-time position that can be done remotely anywhere in Germany.

Udacity - Advance your career with online courses.

Title:  Customer Service Manager - German Speaking

Location:  Remote

Salary: Dependent on experience

Languages Spoken: German

The Role  

We are looking for a Customer Service Manager to support our German-speaking communities (Germany, Austria, Switzerland).

• Deliver excellent customer support in an efficient manner

• Answer customer requests and questions (via email, chat, Instagram/FB direct messages)

• Provide accurate, valid, and complete information on products and services

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Communicate and coordinate with internal departments

• Update and maintenance existing email workflows as well as creating new ones

• Obtain and evaluate all relevant information to handle product and service inquiries

Skills

• You are service oriented and can relate to different types of customers and love to help customers

• Ability to multitask, prioritize and manage time effectively

• Excellent verbal and written communication skills

• Problem analysis and problem-solving

• Accuracy and attention to detail

• Knowledge of MS Office

• Knowledge of Shopify or similar software a plus

• Excellent German and English language skills

About Us 

Naturecan, founded in May 2019 by Andy Duckworth, the former CEO of Myprotein, and Paul Finnegan, is a global wellness brand focused on offering a premium, safe and effective hemp derived CBD, as well as other health-related products such as minerals to help people live a healthier, happier and more pain-free lives.  

We are a tech start-up with a clear vision to succeed and emerge as a leader on Global markets. 

Our Culture 

At Naturecan, our focus is creating a culture that actively encourages our employees to voice and implement new initiatives and better ways of working, we respect our employees ideas, creativity and most importantly we value their time. 

Our goal is to provide a working environment that protects and respects family life. We achieve this by giving our employees the flexibility to work from any location.  

Benefits  

• Competitive holidays + an extra day for your birthday   
• Access to office space in Stockport & LDN 
• Free office parking  

• Study support related to role 
• Perkbox  
• Employee discounts across our Brands 

Head of Customer Support

• Build the next generation of direct customer support for tax filers in the U.S.

• Work closely with our Product, Engineering & Tax teams to build an integrated support experience for all Column Tax users

• Build and lead a team of support agents

• Define the strategy & KPIs behind our overarching Customer Support organization

• You have experience building & scaling a customer support team for a B2C product (Bonus for B2C Fintech specific experience!)

• You get as excited about directly answering support requests as you do about building a support team

• You enjoy the process (with all its ups and downs!) of building something new

• You care deeply about the user experience (and empathize with the challenges people face in filing their own taxes)

• You are a creative problem solver who can think outside the box

• You have strong written and oral communication skills

• Focus: we know that doing great work takes long blocks of uninterrupted time

• Ownership: everyone at Column is empowered to make big decisions

• Transparency: expect honest & vulnerable communication

• Vision: everyone on our team dreams big about solving complex problems

• Doing the right thing: Tax is an industry with a history of predatory practices; we’re determined to fix that

• Intro call with one of the members of the team

• Initial screen where we work through a support scenario together

• Virtual one-day “onsite”: tell us about your previous work & values, see what working with us would be like, and work through a support/product problem live with the team

Email us at [email protected] with your LinkedIn/personal site or apply here:

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order. Visit us at Order.co.

New customers are joining faster than ever, and we’re looking to grow our Customer Support team to provide even more best-in-class service. The ideal candidate is a highly-motivated, empathetic inidual who isn’t afraid to resolve customer issues of any shape or size.

What you’ll do

• Document and resolve customer issues using our helpdesk software, Zendesk.
• Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention. 
• Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
• Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
• Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
• Become a product expert and use your expertise to educate users and elevate our client experience.

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
• Exceptional verbal and written communication skills. You’re able to take complex situations and concepts and explain them clearly to others.
• Excellent analytical and problem-solving skills. You’re naturally curious and apply creative thinking to solve problems.
• An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
• A knack for quickly changing context, identifying and addressing new issues as they arise. 

Bonus points if you have

• 1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup.
• Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce.
• Experience working with Google Suite, Slack, or any cloud-based, or other online platforms.
• The ability to work efficiently and independently in a remote (temporary work from home) environment.
   

What you’ll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

About HeliosX:

We are HeliosX. A group of HealthTech start-ups, with fast-growing operations in the UK and USA. We are dedicated to improving the quality, accessibility, and affordability of healthcare for all, and we're doing this through a market-disrupting combination of technology, science and excellent clinical care.

Our brands include Dermatica (personalised prescription skincare), MedExpress, ZipHealth and RocketRx.

About the role:

This role will be supporting our Dermatica brand and as a Customer Care Advisor, your mission is to help new and existing customers to receive quality and affordable healthcare by delivering exceptional service through WOW! Through phone, email, chat and social media, you will be having conversations with our customers to help them on their skincare journeys.

A typical day will involve providing advice to customers on how to use their treatment, help with customers manage their subscription plan, working closely with our Clinical experts and dermatologists, proactively checking in on customers during their skincare journey and helping to build a strong relationship so that they can achieve their skincare goals.

The position will involve working across all our conversational channels (not at the same time): phone, email, messaging and social media.

Important things to know:

• This is a full-time permanent shift-based position offering 40 hrs per week.
• All necessary equipment will be provided - Laptop, headset, keyboard, mouse and monitor if required.
• Our earliest shifts begin at 8am EST and our latest finishes at 10pm EST, 7 days a week. The ability to work a full shift within these hours is a must, including weekends and public holidays.
• This is a remote position, however, you will have the opportunity to visit our HUBs based in Florida and London, UK.

What you'll bring to the role:

• Digital literacy is a must for this role. This position is entirely remote, you’ll need experience using digital communication tools to stay connected with your colleagues.
• You’ll need to have a true passion for providing excellent customer care.
• To have a flexible schedule. Our customer care team is staffed to meet our customers' needs, and your schedule will change periodically.
• Excellent communication skills both written and verbal.
• You enjoy working in a fast-paced environment and can be versatile! A big part of our team is the willingness to help one another even though it may fall outside of normal duties.
• If you’ve got previous experience of providing support using Zendesk, this would be great and also any pharmacy background/qualifications would be desirable.

Benefits

Our benefits and overall package

• Pay $18.50 - $20 per hour - Depending on experience
• Generous equity options for every employee
• 12 days paid holiday
• Health insurance (including medical, dental and optical)
• 401(k) Retirement benefits with employee match
• Substantial discounts on all HeliosX group products
• Treat or lunch of your choice delivered to you on your birthday
• Free Kindle, books and HeadSpace account
• Company-sponsored social events
• An awesome team of bright and motivated people to work with!

More cool things to know about HeliosX 🩺

• HeliosX is proudly bootstrapped and self-funded. We haven’t ever brought in outside financing. Since our earliest days, this has enabled us to provide freedom to shape the company and its business practices.
• We’re growing quickly and doubled our revenue (GBP30MM) from 2020->2021 while remaining profitable.
• We have created a vertically integrated healthcare network of clinicians and pharmacies capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries.
• HeliosX was created in 2013, we have conducted over 2,200,000 digital health care visits.
• We care about our people — we have a 5* rating on Glassdoor!

Location: US Locations Only; 100% Remote

Job Description

As a Breezy HR Customer Success Agent, you’ll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn’t our style. You can feel free to use your own easygoing voice, and we’ll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we’re looking for someone who can work 11am to 8pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
• Since you know it all (and you will!), you’ll be helping our customers achieve their goals inside Breezy the majority of the day. You’ll be walking them through processes and minor hiccups with patience and a sense of humor, but …
• You know enough to know when you just don’t know. Then it’ll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You’ll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
• You’ll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
• You’ll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

About You

• This isn’t your first rodeo – you should have some experience making customers happy as a primary job function.
• You’re enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you’ve got a soft spot for Trello and Intercom, that wouldn’t hurt!)
• You’re even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

About Breezy HR

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
• Grrrrreat benefits.
• Inside, we’re a small, agile team chock-full of awesomeness and we’re growing fast.
• Working here is completely unlike anything you’ll find in Jacksonville or anywhere in the country… in a very good way. You’ll love it.

Location: US Locations Only

Title: Billing – Phone Specialist

Location: Remote in US

Billing Phone Specialist

Office location: Remote, Irvine, CA

SCHEDULE (if applicable): Mon – Fri, traditional EST or PST hours (5am PST – 5pm PST)

Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.

This inidual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The inidual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

What you’ll do:

• Be well-versed in all Invitae processes and policies to respond clearly to high volume billing inquiries
• Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
• Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• Effectively communicate, resolve, and document billing related inquiries
• Participate in projects that extend beyond your day to day to stretch you to think outside the box

Preferred skills:

• Bachelor’s degree in preferred industry of laboratory, healthcare, biotech, and/or life sciences
• 1 years minimum of experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus

Please apply even if you don’t meet all of the What you bring requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

Join us!

At Invitae, we value ersity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We truly believe a erse workplace is crucial to our company’s success and to better serve our erse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.

About Apollo

Founded in 2015, Apollo is a leading sales intelligence and engagement platform trusted by over 15,000 paying customers, from rapidly growing startups to the largest global enterprises. Our platform unifies a database of 200 million business contacts with advanced intelligence and engagement tools, to help over 500,000 sales, marketing, and recruiting professionals to connect with the right person at the right time with the right message, at speed and scale.

In the last year, we’ve grown ARR 3x, quadrupled our active users, maintained profitability 18 out of the past 20 months, and recently closed a $110M Series C led by Sequoia Capital to fuel the next phase of our growth.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence.  Our way of working ensures clear expectations and an environment to do your best work with ample reward.

• Be passionate about customer success and customer experience
• Solve problems with curiosity and creativity
• Embrace challenges and change
• Commit to getting better every day
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment

You will execute on the following responsibilities:

• Proactive and consistent outreach to customers in line with their engagement model.
• Identification of and execution on key upsell and cross-sell opportunities.
• Maintenance of customer health with immediate action taken for risk.
• Inter-departmental collaboration to drive value of CS within the business.
• Willingness to innovate and propose solutions.

• Prior experience in being part of a high-growth startup customer success organization
• A proven ability to drive results within customer success for customers with varying ACVs, sophistication, and across multiple industries
• Excellent verbal and written communication skills
• A data-driven approach and mindset
• An eagerness to learn and improve
• A willingness to help level up colleagues.

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.

AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.

Our mission is to empower people to take ownership of their health.

We are looking for a self-motivated Customer Happiness Systems Analyst to be the technical backbone of our customer happiness team and systems. The ideal candidate will be passionate about building a brand through the creation of an innovative system strategy that educates, empowers and inspires while driving an ideal customer and team experience. As the systems administrator and IT support, you will implement, enhance, troubleshoot, and maintain the systems that allow our customer happiness team to provide the legendary customer service that is a vital part of Athletic Greens.

• Provide exceptional escalated technical support for the Customer Happiness (CH) team - support includes the internal team and all partners.
• Help collaboratively implement and document new technology platforms and processes.
• Manage the configuration and daily operation of CH systems, including interaction and voice.
• Document and maintain technical resolutions to support standard operating procedures.
• Work cross functionally with AG teams where technology and platform support is required.
• Maintain Interactive Voice Response (IVRs) and routing rules for all teams.
• Build and maintain escalated support process for internal and external CH team.

• 5+ years of system analysis and administration experience with a proven track record.
• 3+ years of experience supporting technology platforms in call center environments.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• Experience facilitating requirements gathering discussions and workshops.
• Experience breaking down user experiences from functional flows into technical solutions.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Exceptional interpersonal, written communication, and organizational skills.
• Experience with solutions requiring extended platform capabilities.
• Knowledge of troubleshooting techniques across operating systems.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, sports, etc.
• A full life outside of work with personal passions and hobbies!

• A 100% remote working environment, which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
• 90% premium coverage for top medical, dental and vision plans.
• Employer paid short-term disability and life insurance.
• A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
• Paid maternity and paternity leave to allow you to spend time with your new family.
• A monthly fitness class credit to support you on your health and fitness journey.
• Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
• A 401k plan with company-matching because life is an opportunity and we care about your future.
• Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
• The opportunity to work with passionate, high-growth, business-minded colleagues.
• A brand new company laptop and a generous home-office budget so you can work your best.
• Access to Athletic Greens product and swag items.

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a erse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

About Us

The Modern Milkman started with four friends, one beat up truck, and a mission - to create a purpose driven business that revolutionises consumer habits by delivering fresh ways to reduce waste. We’ve grown a lot since we first began (goodbye beat up truck!). Our team is full of passionate and ambitious iniduals, ready to revolutionize consumer habits in new and exciting ways. When you work with us, you’ll discover it’s truly a team effort, and you’ll find yourself collaborating with different departments on a daily basis. But don’t worry, we don’t take ourselves too seriously – where’s the fun in that?

Say it loud, we’re green and we’re proud!

So whether your passion lies with saving the turtles, keeping your neighborhood clean, or shopping ethically, you’ll find a place with the Modern Milkman. We’re looking for enthusiastic people with strong ethics who care about the planet, as well as our working environment. We want you to feel proud of the company and the vital work you’re doing to reduce waste and keep our oceans clean - the turtles will thank you! Above all, we want you to thrive in your role.

What makes us tick

You’ll quickly find that our values are part of our DNA, and run through everything we do at the Modern Milkman. They allow us to help make a difference in the world and are worth more than any monetary gains.

• We do the right thing
• We’ve got something to say
• We’re stronger together
• We laugh in the face of the fun police

Our Commitment to Diversity

Here at the Modern Milkman, we’re made up of people from all walks of life - it’s what makes our team so amazing! We are committed to hiring great people from a wide variety of backgrounds and love that we are all different. If you share our values and our purpose, continue reading to find out more about our current employment opportunity.

What we’re proud of

Sure we’ve been selected as one of Northwest Business Insider's Most Exciting Companies, but as of July 30th, 2021, we’ve saved 17,330,832 plastic bottles. Now that’s something to celebrate!

What's the opportunity?

We’ve launched The Modern Milkman into France as Marché Moderne and as the face of our operation in France, the role of a Customer Service Executive is to be the first point of contact for all of our French customers, providing exceptional service through web chat, social media email and telephone contacts:

• To provide the highest quality customer support to our active and potential French customers
• Own and solve customer problems to increase customer satisfaction and retention.
• To fully understand our USP, products and services and be able to promote these in the voice of TMM to customers
• Share customer feedback with the operations team to highlight recurrent problems to improve the customer experience.
• Handle customer enquiries via various channels such as email, chat, telephone and social networks.
• Take ownership of your daily interactions with customers and go the extra mile to make them happy and satisfied about our service and retain them
• Handle customer complaints and resolve them quickly and efficiently including non-received orders, late orders, incorrect orders or defective products, addresses issues, etc.
• Effectively handle customers objections through building strong rapport and educating them on our brand and proposition to reduce cancellations
• Update customer information in the database after each interaction when necessary
• Work in close collaboration with the ops team based in France to have a real understanding of the on-site daily operations and the products teams in order to be up to date on offers, product knowledge, logistics and trends
• Handle customer information and personal data in a confidential and secure manner
• Achieve defined KPIS and goals

This is opportunity is remote working based within the UK

Requirements

You absolutely must have

• Fluent English and Native French written and verbal communication skills
• Out-going with a dynamic personality and a 'can do' attitude.
• A ‘get up and go’ attitude and the desire to get stuck in and execute. You’re willing to do what it takes to satisfy and retain our new French customers and make Le Marché Moderne a success
• Previous experience of using a Customer Support system including web chat and email
• Comfortable using Microsoft Office including Word and Excel
• Proven experience in resolving customer issues quickly and effectively in a KPI driven environment
• Ability to build rapport with customers, understand objections and resolve these to reduce cancellations while providing an excellent customer experience.
• Present an excellent image of the company at all times
• Must be able to work a rotating shift system: Monday to Friday and some Saturdays (2 days off per week) as per follow:
• 6:30am-3:30pm OR
• 9:00am-6pm OR
• 6:30am-12:30pm on worked Saturdays

Ideally you will have

• Ideally previously worked in a rapid growth start-up or fast-paced environment
• Have previous experience on customer acquisition or sales campaigns

Behaviours required for the role

• Passionate about the environment, reducing plastic and food sustainability.
• Highly organised and detail oriented with strong troubleshooting and problem solving skills. ️
• A team player - willing to put in the hours with your peers to "get the job done" and continually communicate with them to coordinate your tasks
• Excellent written and verbal communication with all levels of the business
• Ability to report issues and take responsibility for mistakes, with a willingness to correct them and improve your skills

Benefits

The Modern Milkman is an amazing business to work in with a super exciting and executable vision. Our team members are rewarded well, not only from a salary perspective but also with:

• Salary up to £24,000 dependent on experience
• 4.5% matched pension contributions
• 25 days leave plus bank holidays
• A day off for your birthday!
• Employee discount on TMM
• Life insurance with Aviva +25% off gym membership
• Cycle to Work Scheme
• Employee Assistance Programme access
• 2 in person company events per year

About Student Beans

Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featuring in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, Student Beans consistently innovate to offer new solutions that satisfy our consumers and drive ROI for our clients.

Also accredited as a Great Place to Work in 2021, Student Beans is constantly striving to empower employees in their daily work, as well as offering flexible solutions to encourage a healthy work life balance.

In the last two years alone, Student Beans has tripled the size of its teams in London, Manchester, the US and Australia- but we’re not stopping there! We have an incredibly exciting journey ahead with our brilliant employees driving our success, and we’re looking for more talented iniduals to join us.

About the role

As a result of our incredible success and growth, we are looking for a Client Services Executive to join us. Responsibilities include:

• Supporting the Account Management team with onboarding new clients
• Carrying out updates and resolving issues for clients
• Liaising with clients on monthly reports and optimising their use of tech
• Supporting the Account Managers with our key accounts
• Assisting with scheduling media campaigns, monitoring competitor activity and offer strength

Requirements

About You

We’d really like to hear from you, if you have…

• Excellent communications skills, both written and verbal
• 1+ years of client facing/client serving experience
• Admin experience
• You are organised, persistent and tenacious with experience of working to deadlines

Benefits

Life at Student Beans

We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, their different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.

Here are just a few things that make Student Beans an awesome place to work:

• Competitive salary.
• Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
• Flexi-time, including Flexi Fri-yay which gives you an opportunity to finish at 1.30pm!
• Vibrant, purposeful and social environment - famous winter parties and summer getaways, regular socials and adventurous activities.
• Focus on welfare - gym membership, wellness challenges, EAP and health cash plan
• Mental Health First Aider
• In house performance and development coaching
• Access to the ‘Student Beans Library’
• Volunteer Days. Student Beans believes in the benefit of volunteering and we believe everyone can play a role in the community!
• Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino's, Uber … to name a few!

Check out our Careers site to see for yourself! https://about.studentbeans.com/careers

Bazaraki.com is the biggest marketplace in Cyprus and the leader in real estate, cars, and general classifieds. Every month more than 750,000 unique users view more than 25 million ad pages on Bazaraki.com. Our mission is to improve daily our services and offer up-to-date technologically & commercially marketplace services to Cyprus.

We believe that people drive our business forward and we strive daily to build a powerful team with people that share the same passion and enthusiasm for eCommerce and technology.

What We Are Looking For:

We are looking for a Customer Success Advisor to join our Customer Success team and provide excellent and quality services and experience to our customers.

The Customer Success Advisor is responsible for ensuring the overall success of Bazaraki services. Working closely with customers, you will provide ongoing support, advice and day-to-day management of all requests, aligned to customers’ business objectives. You will need to understand our services, offer impeccable levels of service and build and maintain customer relationships, to become a trusted advisor. Additionally, you assist customers with technical problems, resolving customer queries, recommending solutions and guiding service users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

The ideal candidate will have customer support and sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Provide up-selling, cross-selling and account retention services as needed
• Promote new offers and services to customers
• Identify customers' needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities

• Go the “extra mile” to meet targets
• Ensure any customer issues are resolved quickly
• Respect customers' scarce time and provide clear and direct clarifications to their queries
• Able to handle multiple screens and get information from various sources quickly
• Have a strong relationship with the sales team in order to identify opportunities for growth within each account, to reduce churn and drive revenue
• Multitasking and critical thinking are required in order to prioritise and handle both incoming and outgoing contact
• Strong understanding of customer expectations with a focus on quality driven support
• Be a great team player and continuously work to achieve team targets

Requirements

• Proven experience in customer service roles
• Experience in a sales advisor role will be considered as an advantage
• Familiarity with our industry is a plus
• Greek language as a native and fluency in English is mandatory
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Back office experience
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with complaints
• Professionalism and outgoing personality
• Great interpersonal skills
• Outstanding organisational abilities

Bazaraki will provide you with all technology required for the role. You will need to provide:

Benefits

• Competitive salary package
• Training & Development
• 21 days Holidays
• Work From Home

This is a permanent full-time position. It is a remote-based job. Extended working hours will be sometimes required according to business needs. We want to be able to attract the best and make sure you keep getting better.

Bazaraki.com is an equal opportunity employer. We want applicants of erse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. If you feel you have the skills and experience then don't miss out on this exciting opportunity!

Senior Customer Experience Manager

Remote /

Brand /

Full Time

Apply for this job

Salad users share their idle compute resources in exchange for rewards that power their passions. Every year, hundreds of thousands of gamers using Salad claim more than 3 million games, gift cards, subscriptions, and other digital rewards from our in-app store. We know that people who successfully benefit from their home hardware become our strongest advocates.

As a Senior Customer Experience manager on our Salad App team you will lead and develop all customer experience initiatives to capture the Voice of the Customer, identify areas of opportunity and develop valuable user communication channels.

Responsibilites

• Define, own, and develop the customer support experience for our Salad App including processes, support material, and escalations.
• Own the customer support vendor relationship and its KPIs. Align with stakeholders on vendor KPI targets, closely monitor and review performance, and keep our support partners accountable.
• Work closely with Product to define and develop a data-driven VoC program to identify and develop product changes to improve CX within our Salad App.
• Manage and coach our community manager to develop valuable user communication channels in partnership with our Growth and Brand teams.

Who Are You

• 5+ years of experience in CX measurement/research, project management, CX program management, or customer insights.
• Experience with consumer-focused digital products and with managing customer support vendors.
• Knowledge of best practices and trends in digital CX channels for support and customer feedback.
• Demonstrated ability to produce valuable data-driven insights.
• Self-driven and capable of working through ambiguity.

Benefits

• Unlimited Vacation
• Pays 75% Health
• $500 Work From Home Budget
• Fully Remote Team
• Computer Provided
• Referral Bonus

Anyone we hire will share in the challenges and rewards of a rapidly developing company. Ideal candidates must be comfortable advancing projects with minimal oversight, synthesizing discrete tasks from cross-team discussions, and thoroughly advocating their ideas. Because our team is entirely remote, new hires will also be expected to keep themselves on task and optimize their personal workflows.

Though we support scheduling flexibility, we ask new hires to commit to a core workday that allows for collaboration with teammates operating within the UTC-05:00 (EST) and UTC-09:00 (AKST) time zones. You must work in a time zone in or between the EST and AKST times zones. Only U.S. Citizens or Green Card Holders.

The Salad desktop application allows gamers and everyday webizens to share latent compute resources from their idle PCs—like processing cycles, storage, or bandwidth—on a distributed network called "The Kitchen," where they can contribute to advanced computing tasks and power their passions with meaningful rewards. Every year, Salad Chefs claim over 3 million games, gift cards, subscriptions, and other digital rewards using value earned on Salad.

With their help, our network has surpassed some of the world's top supercomputers with peaks of 80 pFLOPS and counting! Since our founding in 2018, the Salad community has contributed over 8,000 years of latent processing cycles to Ethereum and other blockchain ecosystems, and donated thousands to environmental charities like #TeamTrees and 1% for the Planet. Now we're activating that robust supply of shared resources to create a decentralized and entirely people-powered cloud computing platform.

By 2025, the SaladCloud platform will offer affordable, workload-agnostic cloud computing infrastructure for virtually any use case. Whether it's bootstrapping VPN services, seeding new blockchains ("decentralization-as-a-service"), spinning up P2P gaming networks, or securely distributing a 3D rendering job to thousands of anonymous nodes, there's nothing the Salad Kitchen can't cook up.

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Community Manager

• North America based
• Full time or Part time (0.6-1 FTE)

What you bring

Our ideal candidate is one who loves to make a difference. Is a self-starter and pitches in and enjoys working with a global team and embodies our values: One team - Find a way - Honour Knowledge

The opportunity

We are seeking to grow our global user engagement and support team with a Community Manager based in North America.

• Genuine global impact. No corporate spin here, social impact is the focus of everything we do. As part of Covidence your impact will be felt around the world.
• Collaborate with researchers around the world to build new ways of making sense of research data and transforming the impact that research can have on people and society.
• Be part of the front line supporting our community as they complete their systematic reviews using Covidence.
• Act as a voice of our user community within Covidence, contributing insight to our product team as we improve their experience using Covidence.
• Provide support and care to our major institutional accounts across the world.
• Join a team of really lovely people, scattered around the world.

To excel as a Community Manager, you will have excellent interpersonal skills, strong written and verbal communication skills, and be highly organised with proven ability to appropriately prioritise tasks and deliver on time in a busy environment.

You will have demonstrated capacity to work independently and with others in a globally distributed team. And importantly, you'll have proven ability working with online technologies and social media.

Key responsibilities

• Support the development of the Covidence user community, by designing, implementing, and evaluating user support activities; these include managing support requests, onboarding user journeys, providing retention programs, and other user interactions.
• Support delivery of the Covidence account management program, engaging effectively with major institutional customers and inidual users.
• Develop and maintain user support resources, including the Covidence knowledge base and other online text and video materials.
• Support the development of the Covidence community through online interaction in forums and social media.
• Build and support the Covidence community through organisational engagement, presentations, workshops, and networking. 
• Communicate user and community needs to the Covidence strategy and software development teams.
• Contribute to associated systematic review innovation and research projects.

Other desirable skills and experience 

• Experience supporting and/or training systematic review authors.
• Experience conducting systematic reviews, Cochrane Reviews and/or Health Technology Assessments.
• Experience in the use of new technologies, particularly if related to evidence synthesis/systematic review. Even better if this includes the use of Covidence.
• Experience in online community development and/or user support.
• Experience in customer service.

About Covidence

Launched in 2014 Covidence is a world leading SAAS platform that enables health and science research teams to rapidly synthesise and uncover actionable insights from the mountains of existing research in the world.

Our mission is to dramatically improve lives by changing the way the world creates and uses knowledge.

We offer:

• competitive salaries relevant to your experience level
• remote team so you can live and work anywhere within the North American time zone
• 4 weeks paid leave, and extra paid week off between Christmas and New Years and the option to purchase 3 more weeks pro rata access to wellbeing services & programs
• a knowledge allowance so you keep learning and developing
• monthly home allowance to set up and run home office

We also have to cater to the timezone differences which means there is a need to participate in some early morning or evening online meetings. We try to make this as non-disruptive as possible and have no expectation of long days as a consequence.

We truly believe in our vision and are proud to be working on something that helps improve and save lives. We're respectful of each other, empathetic, collaborative, and listen just as much as we speak. When you join Covidence you are joining a team that cares deeply for what we can build and achieve together. If you are ready to be more than just a cog in the machine; if you are smart, curious, want to create change, and are not scared of getting your hands dirty to make it happen – then this is the place for you.

Next steps

So, kudos to you for reading to the end of this job post. If working with us as a Community Manager sounds like your thing then go ahead and submit your application by sending through your resume and your letter of application that explains why you are interested and why you are the best person for the job. Good luck!

Are you ready to trade your job for a journey? Become a FlyMate!

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

With over 850 global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a Client Experience Specialist - In this role, you will provide support to our clients across a number of products and services. This support will be delivered not only through 1:1 inbound inquiries but also through engaging and educational proactive interactions at both a 1:1 and group level e.g. webinars. You will also serve as an escalation point for payer inquiries when client awareness and/or involvement is required. 

Your primary stakeholders outside of the Client Experience team will be Flywire Relationship Managers and our Cash Management team. Through collaboration you will provide top-notch service to Flywire’s clients resolving their daily inquiries and optimizing their (and their payer’s) usage of Flywire products. 

• Provide solutions to complex client issues by phone, chat, and email with speed, professionalism and empathy
• Be the first point of contact for non-strategic client inquiries
• Be a brand ambassador leaving a positive impression on every interaction
• Be an escalation point for our Payment Experience & Support teammates when client context is required, serving as a content expert for client utilization of Flywire Products
• Produce written & visual collateral to aid in client education
• Support the regional CPE Specialist and Manager as needed with project-related tasks 
• Collect feedback to better understand client challenges as well as client (and their payer) trends. Be the voice of the client within Flywire escalating insight both within the Client Experience team and beyond
• Contribute to the Client Experience function by using data analysis & feedback to identify areas of internal efficiency 
• Take an active role in identifying content gaps in our external and internal knowledge base, assisting in content creation as needed
• Assist with regular administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, meeting preparation, weekly updates & training

Here’s What We’re Looking For:

• Fluency in English and French (required); other languages are a plus
• A keen interest in client support
• Consistent high-level execution against support standards  
• Proven ability to handle even the most difficult customer inquiries efficiently and with empathy
• Excellent phone etiquette and the ability to listen, understand and find a solution to complex requests
• An interest in data, and an understanding of its importance in driving change 
• Experience in a multi-channel support environment
• Ability to work on a flexible schedule (e.g. shift rotations, public holidays)
• International experience (preferred)
• Familiarity with CRM software (preferred)

Technologies We Use :

• Zendesk
• Google Suite
• Looker

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and ersity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Title: Customer Service Representative – National Remote

Job Category: Customer Service and Claims

$1,000 Sign-On Bonus for External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Customer Service Representative position is full-time based on an anticpated schedule of 35-40 hours per week, Sunday- Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am-10:00 pm local time. Standard training days are Monday – Friday 8:00 am to 5:00 pm CST for 4 – 5 weeks. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities

• Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
• Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
• Make outbound calls to customers on prescription orders and payment issues

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

INTERVIEW PROCESS – Our interview process has been streamlined for your convenience! Your digital, recorded interview will consist of 5 questions and last less than 30 minutes. So, please be articulate, clear, and detailed. Once a decision has been made after your interview, we will let you know!

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• 1+ years of customer service experience to include providing service over the phone
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to work any of our 8-hour shift schedules during our normal business hours of Sunday – Saturday 5:00am – 11:00pm local time in Pacific Standard Time OR Mountain Standard Time depending on location

Preferred Qualifications:

• Call Center experience
• Customer Service experience
• Experience with Adult Learning in virtual environment
• Experience working with Digital platforms and systems. Web, Chat, email.
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into internet – via hard wire (either directly to modem or router)

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $23.51. The salary range for Connecticut / Nevada residents is $16.00 to $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

If this sounds like you, we've got your perfect career.

We call this role “Author Success Manager,” but the best way to think about this role is a mash-up of “Experience Extraordinaire” and "Coach." 

You're an Experience Extraordinaire in the sense that you're responsible for guiding an author through a book creation and publishing process. You'll work with a Book Team to keep track of a complicated project with lots of moving parts. You'll ensure that every author you work with has a flawless experience with Scribe Media and always knows what's coming next.

You're a Coach in the sense that you will be working with authors who are usually very successful, demanding, and have lots of requests for their time. You'll have to use all different types of psychology to understand them, manage your relationship with them, and help them to do things that may be hard, difficult, and that they are slightly resistant to—but must be done, and are best for them and the book. 

Ultimately, your job is to manage all of the author-facing communication for our projects and to curate an impeccable experience for our authors. 

Here's how it works:

The moment an author signs with us, you take over all communication with them. You're their main point of contact and their leader through their book journey. Then you'll assemble their publishing team and coordinate the entire process. You own the relationship with the author, all the way to the final result—which is ensuring we produce a book the author is proud of.

These are some examples of tasks you'll be doing every day:

• Communicate the right expectations to your authors so they always know what to expect and what's needed from them.
• Review all project details to decide how to best communicate with an author: maybe it's Zoom, a call, a text or email. 
• Work with the Book Team to ensure all work on the book (writing, design, etc) reflects the author's voice and intent. (You will not be writing or editing the manuscript yourself.)
• Help authors solve any problems that come up on a day-to-day basis—questions about audiobooks, marketing, issues with cover design, print run delays, and any other problems that come up.
• Ensure your author's book is always moving forward on schedule.
• Sometimes you will even have to help authors address fears or anxieties that may arise. Publishing a book is a big deal for people, and sometimes that requires some emotional help, as well as publishing help.

You're the communication boss of the book process. You do everything necessary to communicate with the author to ensure they're proud of their book and that it's completed on time and on budget. 

And it's important to note: you'll be doing this with dozens of authors at once (who are at all different stages of the process).

If you can nail the above, you're probably pretty awesome—which brings us to an important question:

We're Scribe Media, and our mission is to help everyone on earth write, publish and market their book.

The problem is that writing and publishing books are, for most people, a painful and difficult process, loaded with uncertainty and aggravation. Our goal is to make it as simple as possible, so that as many people as possible can do it. 

We have multiple ways we help people do this. We can edit and publish an already written manuscript (Scribe Publishing), or we can help people write their book using a structured process with our guidance (Scribe Guided Author), or we can do a structured interview process that gets the book out of them in their words and their voice (Scribe Professional). 

And if you can't afford our services, that's fine. We give away all of our information for free. Seriously, it's called Scribe Book School, and it's better than any paid course on the internet. 

You can see some press about us here. 

And you can see some of the books we've already published here.

Our company was started because a frustrated entrepreneur wanted to put all of her incredible knowledge and ideas into a book, but didn't have the time to write it or the patience to deal with the frustrating publishing process. So we solved her problem. The origin story is here.

Her book became an amazing success, and we realized the world was full of these people--smart people who should write a book, but don't, because the process is so painful. 

These people want to write books, but don't have the time or desire to do it the old way, and that's why Scribe exists: we help people turn their ideas into books that both cement their legacy and impact the world.

Our process has worked for over 2,000 authors in seven years, and we're growing fast. Our ultimate goal is to help everyone on earth write and publish a book. 

If we do that, we'll help create many thousands of books that would never have otherwise existed, changing the lives of millions of people. That's really exciting to us. 

To see what we mean, here are some author success stories and videos of authors talking about what their books mean to them, and to their readers.

But if you really want to see why we do this...just watch this video of an author we worked with, Philip McKernan.

We're not going to try to pitch you a load of corporate doublespeak bullshit about how great we are. Instead, we'll just show you proof. 

These are all real tribe members, speaking openly and honestly about all aspects of what it's like to be part of this tribe: 

The 3 Things Applicants Need to Know

Who Should Not Work At Scribe? 

What's It Like To Work At Scribe?

You can see a bunch more videos here, on our YouTube Channel.

This is the operating system for our tribe: The Scribe Culture Bible.

We are consistently ranked the #1 Best Place To Work in Austin.

Also, Entrepreneur Magazine said we have the #1 company culture in America. 

And, our President and CEO was named the #1 CEO in Austin and EY Entrepreneur of the Year.

Location

• Remote 

Type of Employment

• Full-Time

Necessary Skills & Qualifications

Here is the list of skills we believe are necessary for this career. Most importantly, we are hiring based on careful balance of relevant experience, cultural fit, and motivation: 

• Strategic and Critical Thinking: Ability to thrive in fast-paced environments, embrace the unknown, and adapt to a quickly changing environment without losing the thread on project goals. You set clear expectations for yourself and others for successful outcomes and you can easily assess and pivot to meet those expectations.
• Exceptional Social Intelligence: This position will require you to work with a lot of different types of personalities, clearly set expectations with them, and get them to do the work they have to do—even if they are resistant, or want to do it a different way. You'll need to have exceptional social intelligence. Sometimes you will need to have hard conversations with them, and even set limits with people who are not used to hearing 'no'—but do it in a way that doesn't upset them or derail the project. It takes real social intelligence to navigate these situations.
• Relationship Building: You have experience engaging with outside vendors, contractors, part-timers, or freelancers. You are confident and able to engage and guide them in a professional manner. 
• Excellent Communicator: You should be comfortable and experienced with speaking on the phone with people, as some of that will be required for this role. You must be able to listen closely, understand what they are saying.
• You Are Self-Motivated and Get Shit Done // High Agency and Self-Management Skills: This is an absolute must. You must be the definition of a doer and very self-motivated. You cannot hide in this role, you cannot do things half-assed, and you won't have people picking up your slack. We don't want people who have to be constantly managed. We all work very hard every day, because we care about our mission, and what we do matters to us and other people.
  NOTE: Hard work does not mean endless hours. It only means accountability. There is no coasting and no hiding here. If the idea of being held accountable to achieve real results excites you, this is the right tribe for you! 

Salary & Benefits 

• Competitive Pay: $65,000.
• Full Benefits Package: We don't spend our money on ping pong tables and beanbag chairs. We spend our money on things that matter to our tribe--like a full slate of benefits that would rival any Fortune 50 company. 
• We fully cover your medical, dental, and vision insurance—starting on day 1.
• We offer up to $1,500 in educational assistance to continue your learning.
• We have six weeks of paid time off, including holidays and the week between Christmas and New Year's.
• If anything awful were to happen to you, we provide life insurance and short- and long-term disability.
• 401k match to support you in planning for your future.
• Free Book Benefit: Take part in Scribe's Guided Author from Day-1. Scribe's Free Book Benefit can be used once every 18 months for Scribe Publishing or Guided Author, and every 36 months for Scribe Editing. You'll also have free access to the entire Scribe library.
• Each Tribe member gets four fully paid community service days per year. These days can be used to volunteer alongside Tribe members at coordinated community events or to inidually support causes you care about in your local community.
• We believe that Diversity, Equity, and Inclusion has no finish line. We hold optional discussions throughout the month led by volunteer Tribe members with the goal to provide a safe space for asking questions, openly sharing, and encouraging learning.
• Any Tribe member who gives birth receives 12 weeks of fully paid time off. Partners of birthing parents, or those involved in adoptions, foster placements, or birth through a surrogate, receive 4 weeks of paid leave.
• Up to 10 days of fully-paid, no questions asked Bereavement leave. You define what 'loved one' means to you: be it a parent, a cousin, a best friend, or even a beloved pet.
• MacBooks are provided to all full time Tribe members for Scribe work and personal use.
• We're supportive of Tribe members working to create the lives they imagine! Freedom to do other work on the side is encouraged, as long as the work doesn't compete with or negatively impact Scribe's business.
• As a Community Supported Agriculture (CSA) host, we partner with an organization that supports refugee families through a community garden here in Austin. You can sign up with us to get local, in-season produce delivered weekly straight to the office!
• We have Work with Your Dog Wednesdays! AKA: Woofdays!
• Be Part Of A Tribe: You (should) have seen the videos above. We also have a pretty cool set of principles that we live by as a tribe, you should check it out, because this is the operating system for our tribe, and everyone in our company lives the values and principles outlined in this doc. 
• Freedom & Flex Work: You can work from your home anywhere in the US, work while you travel, work in our office, make your own hours--we don't care. You can wear a three piece suit (like our CEO), gym clothes, or anything else--we don't care. We only care that you drive results, uphold our values, and perform in your role with reliable phone and internet connections. And we have lots of paid time off each year, because we believe that rest and recovery are just as important as work.
• Make A Real Impact: We're a small tribe (just about 100 full time) and you will be a major part of our team. Not only that, you won't just impact the company, you'll impact the world. Books are one of the very best ways to influence other people and change the way they think--and you'll be helping to make them a reality. 
• Work With Interesting People: You're not just working on any books. Past authors include major company CEOs, famous entrepreneurs, professional athletes, and people with amazing personal stories. These are books that change lives.
• Want to see more? Check out the Scribe Careers page of our website.

EEO Statement

At Scribe, we don't just accept differences — we support them, celebrate them, and as a company, we thrive on them. Scribe is proud to be an equal opportunity workplace and we actively look for and hire people who bring new perspectives and experiences to our tribe.

Complete the application by clicking on the 'Apply To Position' button. Applications will remain open until we find the perfect person for this role.

You can expect to hear back from us either way within 15 business days. Be sure to keep an eye on your spam and promotions boxes in case our emails end up there! To make sure we're able to give your application the careful attention and time it deserves, please do not follow up with us unless you don't hear back from us by then. 

Please, no phone calls. Due to the number of applicants we typically receive for our career openings, we are not able to do phone interviews until later stages of the hiring process. All applicants must submit an application through our portal. 

Note: If you're on an external job site, we encourage you to apply directly from our career portal at https://scribe.breezy.hr/

We're only considering candidates located in the United States, and that are authorized to work in the United States. We will not sponsor applicants for work visas.

Richardson is the global leader in sales training and performance improvement. We drive accelerated growth by bringing clarity and simplicity to the areas that matter most. From ensuring sales managers are executing the right activities to equipping sales teams to drive a buyer-aligned sales process with exceptional skills and strategies. We guide sales organizations through a digitally enabled performance journey that excites, engages, and reveals impact.

We engage clients and find ways to turn potential into progress; we create solutions to unlock what is possible – managers who know exactly how to drive growth from their teams, customers who see the difference in how their sales teams show up, and a clear path to outperformance. We provide a modern performance improvement solution with collaborative customization, that drives process change, enhances selling skills, and provides comprehensive curricula to equip sales professionals with all they need to get ahead and stay ahead. We stay at the forefront of business trends that are driving significant change across all industries, and we provide thought leadership and market guidance in response. Our goal is to consistently exceed client expectations and bring them the full value of our exceptional solutions to drive their business forward.

OUR COMPANY IS GROWING & EVOLVING AND NOW IS AN EXCITING TIME TO JOIN OUR TEAM.

THAT’S WHERE YOU COME IN …

The Customer Success Manager is an experienced consulting role responsible for leading Client engagements focused on sales performance improvement and change management. The CSM will work with Client, Richardson Sales Performance, and 3rd party resources to help Client successfully implement and deploy sales performance improvement solutions, which typically include the following:

• Identifying Client’s strategic business goals, and leading indicators of performance improvement (sales talent knowledge, behavior and pipeline)

• Developing and supporting the rollout of multi-year curriculum plans to close sales talent gaps and inidual learning plans

• Supporting Client in obtaining measurable and sustainable benefits from the multi-year development plans

• Developing and supporting the Change Management programs that are an integral part of Sales Performance Improvement programs

• Working as part of an Account Management team where the CSM partners with the sales lead to develop and expand Client relationships

Responsibilities:

Program Management

Change Management

Additional Information:

Equal Opportunity Employer

• Bachelor's degree is required, preferably in Business Management, Performance Improvement, HR/Training or related field.

• Minimum of 5 years of experience in program / project management, sales management consulting, or related experience.

• Project management skills and the ability to work as part of a team in a bottom-line driven, fast-paced environment, juggling multiple projects with ever-changing priorities and deadlines.

• Experience within technology industries is required, but broad exposure to multiple industries is preferred.

• Skill experience that is critical for this role include the following:

• Change management

• CRM and other Sales Operations tools

• Consulting and coaching experience helpful; strong communication and influence skills.

• Instructional design experience not required, but beneficial.

• Must be willing and able to work and travel internationally as needed, up to 25% travel required.

We're looking for a Loyalty Support Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Success team, reporting to the Support Team Lead, and responsible for managing our retention process at the end of the customer lifecycle. 

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

1. You will work with customers as they end their tenure with Intiveo to find a mutually beneficial solution
2. You will look for opportunities to retain customers through account reviews and support to regain value in Intiveo
3. You will work with the team lead on scalable solutions to make the cancellation process smooth for clients 
4. You will track accounts to identify churn risk and work proactively to eliminate that risk
5. You will process cancellation requests, pauses, refunds, and coordinate invoicing changes

✨Who You Are

• You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
• You have experience with cancellations and the retention of clients
• You have a minimum of 2+ years of client account management experience, preferably in a Customer Success role
• You have excellent time management, organizational, and problem-solving skills
• You have the ability to advocate for ideas and concepts
• You can manage the needs of the business with delivering best-in-class customer experiences
• You have high attention to detail
• You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
• You have a strong aptitude for technology and ability/desire to learn new software

✨Bonus

• Bilingual (French/English) - but not required

More About Intiveo

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

Want to see more? Check out our Culture Book here!

Title: Technical Support Engineer I

Location: Remote

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

Technical Support Engineers are the highest level subject matter experts within the Customer organization. Collectively, our team knows more about Mailchimp’s product suite than any other team in the company. We understand how it’s built, where it breaks, and most importantly how our customers use it. Technical Support Engineers utilize collaborative problem solving to uncover root causes and effectively resolve complex customer issues. We use a coaching mindset to help representatives across the organization develop stronger troubleshooting techniques, deeper subject matter expertise, and more efficient workflows within their day-to-day work. And, we share a commitment to delivering the best possible experience to all of our customers.

As a Technical Support Engineer I, your top priority will be to enhance the customer experience and effectively resolve customer issues. You will serve as an active resource for our frontline teams once they’ve reached their limit of technical understanding or capacity. You will also lead by example to drive exceptional customer interactions. And, you will seek to identify areas of opportunity to meet business and departmental needs.

What you’ll do:

• You’ll field questions from front line support representatives, assist with technical escalations, and resolve customer issues directly through specialized support queues.
• You’ll diagnose and troubleshoot most complex technical issues varying in complexity and determine the appropriate course of action
• You’ll utilize collaborative problem solving to uncover root causes and effectively resolve complex customer issues
• You’ll meet internal Service Level Agreements and Key Performance Metrics
• You’ll be an escalation point for Representatives and Specialists working through advanced technical issues
• You’ll prioritize and manage several open issues at one time
• You’ll analyze trends with reported issues, communicate impact to appropriate internal teams, and recommend solutions.
• You’ll partner and collaborate with leadership on strategic projects as needed
• You’ll assist representatives and specialists to troubleshoot issues through chat, email and phone channels
• You’ll guide and educate support representatives to more effectively serve our customers and to better understand and utilize the tools at their disposal.
• You’ll exemplify Core Leadership Behaviors
• You’ll promote collective team skill set by leading training, co-working, shadowing, resource development, and specialized knowledge sharing initiatives.
• You’ll act as a resource for other departments seeking customer insight.
• You’ll participate in weekly on-call rotation acting as the primary point of contact for off hours escalations or alerts
• You’ll provide leadership during crisis management

We’d love to hear from you if:

• You have a Bachelor’s degree or relevant work experience
• You have 3+ years of experience in a customer facing role for a SaaS technology company
• You are self motivated and internally driven
• You are trustworthy, reliable, and operate with a high level of integrity
• You have a demonstrated ability to understand complex software applications and a desire to share that knowledge with others
• You have the ability to effectively communicate technical concepts to customers with varying levels of technical competency
• You are comfortable with working cross-functionally with teams across Mailchimp
• You are agile and demonstrate the ability to quickly adapt within a fast changing work environment by seeking solutions regardless of circumstances
• You are an action oriented problem solver, are customer obsessed, and possess excellent verbal and written communication skills
• Bonus points for:
• You’ve met or exceeded performance expectations in your current role with no history of behavioral or performance issues.

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team – so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and iniduals from community organizations to Fortune 100 companies trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact [email protected].

Mailchimp is an equal opportunity employer, and we value ersity at our company. We don’t discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

OpenSea is looking to hire a Customer Experience Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

YOUR JOURNEY STARTS HERE...

This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:

• Be the solution - take ownership, drive collaboration
• Be resourceful - strive for new wins every day
• Be honest - default to transparency
• Be respectful - treat others like you want to be treated

We encourage applicants from erse backgrounds and underrepresented groups and would invite you to apply. A erse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

“Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.

ROLE SUMMARY

As a Customer Support Specialist, you're an ambassador for the WeTravel brand. Your team is the first point of contact for users. Your team creates a great first impression and ensures customer happiness by helping them to achieve maximum benefit from our product.

You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems. You will uphold our values of being transparent, helpful, and friendly.

In this role, you will work remotely in the United States. We currently offer an email, chat and messaging platform, with new updates expected shortly.

Role Responsibilities

• Product educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product.
• Problem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it's the former, teach the user. If it's the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience.
• Inbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople.

Requirements

• Previous customer service experience is strongly preferred
• Strong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
• Impeccable interpersonal skills - you are friendly, sympathetic, and a good listener
• Very strong attention to details and comfortable reviewing documents
• Comfortable solving issues over the phone (we will be soon launching phone support!)
• Excellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries.
• Flexibility to work during the business hours but sometimes covering the weekend shift

ABOUT US

WeTravel (www.wetravel.com) is an online fintech payment platform that transforms travel companies' finances, communication, and marketing from a lot of manual paperwork to digital. We are a very well funded VC-backed company, bringing together a erse and highly motivated team.

https://resources.wetravel.com...

BENEFITS & Salary

Salary - US$16,000 - 21,000 Per year

LATAM

• Attractive compensation
• Unlimited Paid Time Off!
• Remote first option - Work from home, or work remotely from anywhere in Latin America.
• As a travel-related company, we have fantastic team retreats, two of our founders love surfing, so it's normally beside a great beach
• The latest tech you need to be successful.
• Salaries reflect local factors and considerations, and are applicable to candidates becoming resident in LATAM from elsewhere.
• 1099 / consulting agreement

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

• Handle high amounts of incoming calls
• Produce sales leads
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree

Currently hiring for remote employees in the following states: Alabama, Georgia, Michigan, Oklahoma, Tennessee, and Texas

In this role, you will provide strategic direction as well as day-to-day engagement for global brands to fast-growing small and mid-size companies. The Social Media Community Manager must be methodical, organized, and highly self-disciplined. Attention to detail is key.  

Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. As long as the community manager keeps up consistent training and delivers quality work in good standing with agency and client expectations, they will be able to work remotely. However, they are required to attend team, agency, and client meetings in office and client meetings on-site, as needed. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.  

TruePoint is seeking a team player with a passion for social media to join our community management team for a global brand. This person is methodical, organized, and highly self-disciplined. Attention to detail is key. 

Engage on positive news and share relevant information/content/links to (~70%); respond to customer inquiries on various channels including working with online Customer Care team (~30%). 

Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Working with managers to identify and flag trends. 

• Contribute to development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports. Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients' tone, voice, and style. 
• Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team. 
• Engage with customers on news, products, and services and share relevant information/content/links. 
• Identify and flag trending topics. 
• Provide standardized reporting at the completion of each shift and as-needed during times of crisis and high-volume activity. 

Qualifications 

• Genuine interest in developing expertise in social media; proactively shares industry insights.  
• Professional experience using enterprise-publishing and listening tools. Adept at Sprinklr is a plus.  
• Strong communication skills, both written and verbal. Exceptional attention to detail. 
• A digital native with a functional understanding of multiple social media platforms. 
• Ability to work remote, flexible schedule (some nights, weekends, and holidays). Holidays are recognized with paid time off. May require travel. 
• Hiring for various levels from 1-5 years experience.

Primary Responsibilities 

• Adept at using enterprise-publishing and listening tools to successfully conduct social listening, proactive engagement, reputation management, and crisis communications.  
• Provide content writing and real-time counsel for effective brand community management across a variety of social networks. 
• Contribute to reporting, auditing of client and industry social media. Conduct standardized reporting and analysis real-time and as needed during times of crisis and high-volume activity. 
• Develop error-free messaging and content in real-time to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics. 
• Provide timely updates to account leadership, and the client, ensuring goals and objectives are met. 
• Support digital media team with administrative tasks in a timely and professional manner. As needed, contribute to strategic development of client and agency plans, content, and campaigns. 
• Contribute to developing and retaining successful agency and clients' processes that ensure success, including training guides, checklists, templates, plans, and case studies. 

Operational Leadership 

• Track/enter time with precision on a day-to-day basis.  
• Effectively maintain a monthly expense report and reconciliation.  
• Interact professionally with client executives and team, possess excellent interpersonal skills.  
• Be self-sufficient, meet deadlines, and provide the best quality materials.  
• Work well on a team; proactively contribute recommendations to enhance results.  
• Understand and facilitate purchase order process; initiate and track vendor billing accurately. 

We offer a dynamic workplace, fun culture, competitive salary, health care benefits (medical, dental, and vision insurance), 401 (k), and more.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process. 

• Quickly get to the heart of what our customers are trying to achieve

• troubleshoot and resolve complex problems

• help our product managers and engineers understand the nuances of customer issues

• tactfully manage internal and external stakeholder expectations

• build effective working relationships with your colleagues across the globe

• ready to get your hands dirty to reproduce issues or test solutions

• knowledgeable about REST APIs

• able to search and analyze logs

• capable of interpreting code in at least one programming language

• eager to fill in gaps wherever your expertise might be needed

• At least two years of experience in a customer-facing technical role

• Familiarity with Zendesk, JIRA, Salesforce, and other tools of the trade

• Great prioritization and triage skills

• An analytical mindset that allows you to dig deep and understand the problems your customers face

• Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in Zendesk

• Work internally with engineers and product teams to find root causes and identify solutions

• Develop expert knowledge of Primer’s products and the payments landscape in general

• Contribute to our knowledge base and suggest improvements to our documentation

• We're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up

Note: Partly is headquartered in Christchurch but has employees spread across NZ, AU and UK. If relocating to Christchurch, we would cover those costs. If working remote, we would pay for any visits to HQ (at least once per quarter).

Partly's mission is to connect the world's parts. We're building the first global platform for replacement parts, starting with auto parts. We've more than tripled our team over the last 12 months and expect to double in size over the next 18 months. We're a global team spanning both Europe and Australasia.

Founded by ex-Rocket Lab engineers, we use utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry.

You will be Partly's founding Customer Success hire, responsible for ensuring the success of each of our customers. You will have the mandate to adopt what's working, throw out what isn't, and design from first principles a system that ultimately best serves our customers.

• Derive the strategic direction and lead our customer success function
• Define and continuously refine our customer success best practices and processes across our teams in Australasia and Europe
• Lead by example by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication
• Optimise, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness
• Ensure that our customer success function is data-driven and provide regular reports to the team
• Hire the best Customer Success Managers and Onboarding Specialists to join your team
• Alongside these duties, you will take on the role of Customer Success Manager for our larger customers, working closely with them to ensure they are maximising the value of our products

• You have experience in working in a customer success role, ideally within a SaaS company
• You have previous experience in managing, growing and getting the best out of a team of CSMs
• You love speaking to customers and understanding and solving their problems, and have excellent verbal and written communication skills
• You are a natural relationship builder with strong empathy skills and an ability to relate and speak in the language of the customer
• You are comfortable with ambiguity and the responsibility to build processes and strategies from the ground up
• You're tech-savvy and have a genuine interest in software and products
• You have experience or an interest in automotive or parts

• Competitive base salary plus equity. Even though we're a small startup, we offer competitive salaries and great equity.
• Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay.
• Flexible working hours and location. We have an office-first culture, but you can work remotely or from home whenever it suits you. There are no fixed hours so you can choose to work when you're most effective.
• A brand new architecturally designed office in Christchurch CBD. With free snacks, drinks on tap, two different coffee machines, social areas, and one of the best cafes in Christchurch 50m away.
• Cultural lunches. Monthly team lunches to eat food from another culture and celebrate our team's ethnic ersity.
• Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a strong Remote Application Support:

Requirements

• Strong in SQL
• .NET knowledge
• Windows knowledge
• Experience with scheduling tools
• Experience doing L1/L2 support Application Support

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we’d like to talk with you today. Come to be a part of the action at Sequoia Connect. Explore all our job openings | Sequoia Career’s Page: https://www.sequoiags.com/careers/.

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