InfuseAI is on a mission to revolutionize how AI is built and operated. We are the team behind PrimeHub, the open-source pluggable MLOps platform that allows data scientists to work more effectively with the tools they already use while adopting new data and model tools.

The customer success engineer at InfuseAI is responsible for the installation, maintenance, and correction of our products and solutions for our customers.

The position is based in Taiwan and can work remotely.

Responsibilities:

• Execute the product installation and environment setup for the customer
• Handle the first-line troubleshooting and issue investigation with the customer
• Prepare documentation for customer operation
• Work closely with the development team to refine and improve the installation and operation processes

Requirements

• Proven Linux system administration experience
• Experience with Kubernetes cluster operation
• Experience with any shell scripting languages
• Excellent analytical and problem-solving skills
• Passionate about helping our customers and our team
• Proficient in written communication skills in Mandarin Chinese and English
• Ability to document processes, procedures, and policies
• Must be able to travel for on-site support if need

Extra points for

• Experience with any remote working environment
• Cloud architecture experience with a major cloud provider
• Lazy enough to automate routine tasks

Annual Salary

TWD$800,000 ~ TWD$1,323,000 per year

37.5 hoursRemote working £30,000What are you looking for in a company?Award winning ✓ Great rewards ✓ Amazing Culture ✓ Growing year on year ✓What are you looking for in an employee? Friendly ✓ Passionate ✓ Ambitious ✓ Reliable ✓About Click Click has been purchased by TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Together we're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way. Our unique culture has now seen us listed in the Sunday Times 100 Best Companies to work for 8 years running! This year we placed 12th in the Top 100 Best Mid-Sized Companies to Work For, 6th in the Top 100 Midlands Companies to Work For and 2nd in the Top 20 Business Services Companies to Work For!With a proven history of strong performance and growth, we’re now on the lookout for new recruits to join our vibrant customer support team. Employee engagement is at the heart of everything we do, with regular social events and activities.<br/><br/>Key responsibilitiesDay to day you will be:* Arranging European and Domestic travel from flights, to car hire to hotels* Providing a first class service to our clients* Assisting clients with bookings* Communicating with customers via online chat, telephone and email* Proactively maintain relationships with clients * Undertake travel reservations and amendments on behalf of Click Travel customers and to ensure that customer service (communications with customers and accuracy of bookings) is at the forefront of your priorities.Must haves:* Previous experience as a Travel Consultant.* Knowledge of GDS systems* A good communicator, well organised and used to working to tight deadlines while under pressure.* A positive and professional telephone manner.* Confident in interacting with clients and suppliers on the telephone.* Be proactive and take ownership of customer queries/complaints* Able to use your own initiative to overcome problems.* Be flexible towards work requests and completing other tasks.* Maintain a professional & positive attitude when dealing with suppliers, customers and fellow colleagues.* Motivate & encourage the well being of the team.* Display a positive attitude at all times.In return you will receive…* Up to 20 days paid sick leave* Up to 10 working days of unpaid leave* 12 weeks paid maternity/paternity* Recommend an employee bonus* Travel Discount* Electric Car Scheme* Health insurance* Mental wellbeing support* Free access to learning platform (Udemy)* Pension PlanThe Important Stuff:You will be required to be flexible in your working hours as some weekend working is required. You will need to have the right to work in the UK. Protecting and using your personal data responsibly is very important to us. To find out whathappens to any personal data that you provide to us, or any that we may collect about you please follow the link belowhttps://www.clicktravel.com/privacy-statement #LocationBirmingham

At Goboony we want to inspire 1 million travellers to share the freedom of renting a motorhome by 2025. With increasing popularity and demand for campervan travel, it is time to expand our teams.

As a Customer Support Agent you take care of the first contact with our (potential) travelers and advertisers. But you'll do more than just answer questions. You'll be continuously involved in improving the customer journey of our users and help Goboony maintain its high standard of service. You will work closely with your colleagues in the support team, Supply team and country team.

• Answer questions via email, phone and WhatsApp.

• Help users resolve a claim or dispute.

• Help new hosts get started renting out their RVs.


• Ensure that payments run smoothly.


• Use our own insight and feedback from users to come up with improvements.


• Continuously improve our support processes

We believe in the freedom of working anywhere (as long as there’s wifi…). Even though remote working is our preferred option most days, we also have office space in Utrecht. A place to meet your colleagues face to face.

• You have experience in a customer service role (ideally 1+ year(s) ).
• You can write and speak fluently in English and the language of your country team (Dutch, French or German).
• For the English team native English is mandatory.
• You are customer-oriented and think in solutions.
• You are an excellent mediator and have a natural ability to mitigate a situation.
• You take initiative in proposing ideas to improve our processes by listening to our customers.
• You happily help our customers with your caring and enthusiastic attitude.
• You are stress-resistant and can perform well under pressure.
• You are ideally available for 32-40 hours a week - but we’re flexible to meet your preferred work week.

This is your chance to become part of Europe's fastest-growing motorhome sharing company! Besides u an exciting job in a young, fast-growing, dynamic and international scale-up we offer you:

• Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.

• A responsible role in an ambitious team, at the forefront of our rapid growth.

• Remote working with top-notch tooling and our website with in-house development.

• A couple of camping-working trips with the team each year.

• A young and international team.

• We give you a travel credit of € 250, so you can go on a campervan trip yourself, to experience the freedom.

• Unlimited holidays. We believe in your judgement to create a healthy balance between your job responsibilities and private life.

• Plenty of opportunities for personal growth and development.

Feel free to apply now!

Title: Patient Scheduler II – Remote – Part-Time

Location: United States

Essentia Health is seeking a Patient Scheduler II to handle incoming calls and online requests from patients while recording, evaluating, and managing patient needs, and communicating with the nursing staff when necessary. You will serve as initial point of contact for patients seeking medical assistance for Essentia Health clinics and departments.

This is a complex, high call volume, patient contact clinical service position, which provides a wide range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service.

Exhibits and promotes a full understanding of customer service philosophy, stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served.

Education Qualifications:

Key Responsibilities:

• Accurately scheduling a wide range of patient appointment types, including procedures, for numerous Essentia departments and clinics.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.
• Support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each inidual campaign.

Licensure/Certification Qualifications:

Work Experience:

Clinical scheduling or Contact Center experience preferred. Strong, accurate keyboarding and verbal communication required.

Ability to work remotely required.

Candidates for remote work will need to have an Internet connection that meets the following minimum standards:

• Download Speed 10 Mbps
• Upload Speed 3 Mbps
• Ping – Latency Best < 50 Milliseconds
• Acceptable < 75 Milliseconds
• Not Acceptable > 90 Milliseconds

Customer Support Representative

• Remote Worldwide
• Full-Time
• Customer Support

At Packlane, we see Customer Service as an art form. Because excellent servicewhere details matter most, problems get solved (not deflected), and relationships are builtis magical. We know that we don’t stand a chance without the right person representing us on the front lines. Our customers come to us because they want the best for their business. And the best starts with you.

What you’ll do:

• Show off your proficient, positive, and proactive personality in every communication with our customers.
• Be a steadfast Know-It-All regarding ordering status, product info, technical issues, pricing, and more. And if you don’t know it all, you’ll know how to track it down.
• Keep our customers’ accounts up to date, managing refunds or credits when necessary.
• Interact with customers via our internal tools and our social media accounts.
• Remember that part about solving (not deflecting) problems? Yeah, that.

Who You Are:

• A total go-getter. You’re bored if you’re not rapid-task-switching and you think in parameters. Nothing is more satisfying for you than Inbox Zero.
• Confident. You’re excited to be the face of Packlane to the other businesses who order with us. You’re into video chatting with your coworkers, hopping on a phone call with customers when email or chat isn’t a good fit, and you jump at the chance to collaborate with other teams at Packlane. You’re ready to share your personality, think critically, and problem-solve from start to finish.
• Detail-obsessed. You love to discover anything overlooked and live to aggregate the complexities. You plan the tough solutions and find it rewarding to turn things around with worried customers.
• Enthusiastic and patient. You look forward to being part of a fun, close-knit support team that leads the fun company culture at Packlane as beacons of diplomacy, friendliness, and responsiveness all the time, ever. When the work piles on, a communicator at heart, teamwork, and clarity keep you going.
• Reliable. Accountable. Dependable. And all the other good -ables. You know what they are.

Required Technical Skills:

• Print and design — You have experience with CMYK printing processes and Adobe Creative Suite (especially Illustrator!). Must have!
• Project management systems like Trello and Jira (or similar)
• Google Suite
• Slack, including threading and emoji proficiency
• Basic spreadsheets
• Touch typing 65wpm or faster, with very few typos. Excellent grammar and consistent use of spell-check.
• Comfortable with fast use and rapid tailoring of Saved Replies and macros
• Self-directed fast learner. We try new systems frequently.

Nuts and Bolts:

• Work from almost anywhere! This is a fully remote position.
• Full-Time, Monday – Friday, 8 am- 5 pm CST.

We’re a growing team of over 40 iniduals working remotely across 11 time zones and toward a common vision: a world where businesses and iniduals can fully connect with others through efficient and personal communication.

The bulk of this position revolves around assisting current and potential TextExpander customers with everything from general inquiries, educating them on TextExpander, and resolving tier 1 issues. This particular role covers our weekend technical support shift so a typical schedule could be Wed-Sun or Sat-Wed - it’s up to you! There is no phone work, all of our support is done via email.

If you’re:

• 🧑‍🏫 A natural, technical problem solver

• 🎤 A master communicator via email and chat

• 📈 Always learning, innovating, and growing

We want to talk to you!

You’re a pro at managing a support queue. You handle incoming support emails within a timely manner and you escalate tickets that need further investigation to Tier 2. You notice trends within your support cases and raise them to the appropriate teams when necessary. You love keeping the knowledge base up to date and making sure users have the information they need to be successful with TextExpander’s products.

• Managing a support queue and answering customer inquiries primarily via email

• Teaching “how-to’s” over email while making users feel confident

• Searching and filing bug reports in Jira

• Acting as a customer advocate for client product features and bugs

• Meeting and exceeding KPIs for response times and customer satisfaction

• Keeping a knowledge base up to date and working on support-specific projects when the queue is maintained

• High-speed, reliable Internet connection

• 1+ years in technical support of a SaaS product, preferably via email or chat

• Experience working with macOS, iOS, Windows

• A great attitude and an eagerness to learn and solve problems

• College education

• 2+ years working remotely

• Strong interest in productivity / working smarter

• Passion for your work and self-motivation

We live our values every day, not just post them on the wall and forget about them. Read more about how we do that here!

Speaking of our values, we’re not short on teamwork! Working with us, you'll hear your colleagues say things like "I've got your back" and "yay for failing".

Work/life balance is a priority for our team — as an international team, asynchronous work is an essential part of how our company runs. Learn more about how we work.

We strongly embrace ersity, and highly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.

• High level of autonomy in your role

• Motivated and creative teammates

• Flexible schedule

• Employment benefits:

  • Healthcare reimbursement plan (ICHRA plan)

  • Paid vacation and sick leave

  • 401(k) plan

  • Profit-sharing plan

  • Paid parental leave

  • Long-term disability insurance

• Contract work also negotiable

• Salary based on experience

TextExpander is headquartered in San Francisco, California, and develops productivity software for Mac, Windows, Chrome, iPhone, and iPad.

TextExpander provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Student Support Specialist (Remote)United States

Summary

The Student Support Specialist’s primary responsibility is to build an effective, trusting relationship with each student that ultimately promotes student persistence. This includes communicating with the student in an effective manner, setting goals, advising students on effective problem solving, assessing student risk factors and responding accordingly. The Student Support Specialist is responsible for representing the University or College brand and providing students with the institutional information, guidelines, policies and procedures regarding new and returning student enrollments. This includes providing academic course requirements, course registration, and timelines to complete all items regarding their degree program or course of study. Additionally, this position is responsible for managing accurate student information regarding their progress throughout the degree program.

General Responsibilities:

• Specific duties and responsibilities include, but are not limited to, the following:
• Guide and Monitor students’ progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
• Provide high touch support to students and act as the student’s main point of contact during their program of study.
• Follow established communication plan guidelines and protocol.
• Contact each new student to conduct a Learning Preparedness Assessment or similar process, including leading new student welcome/orientation calls. Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.
• Evaluate student’s abilities, interests and personality characteristics in order to provide regular guidance and support activities.
• Timely response to student’s inquiries if a student inquires before noon a response is required by end of the current business day, if the student inquires after noon, a response is required before noon the next business.
• Completes all tasks as defined in the timelines assigned.
• Proactively contact students by telephone, email and other methods to build and maintain relationships.
• Acclimate new students to the learning environment including leading new student welcome/orientation calls and webinars.
• Advise students on university administrative matters (registration, withdrawal, course materials, financial aid, etc.).
• Maintain accurate and complete student enrollment records as required by university governance and all laws, policies and administrative regulations and policies, to include keeping accurate information in the CRM.
• Follow up with students that contacted Technical Support to ensure their issue is resolved.
• Identify and respond to at-risk behaviors by offering additional support and counseling.
• Meet or exceed student retention program metrics each term.
• Implement re-engagement initiatives to bring inactive students back into the program.
• Accurately and effectively communicate student feedback to internal and external departments.
• Escalate student retention concerns to Manager’s attention.
• Facilitate student requests for assistance such as contacting campus based facilitators for arranging additional academic tutoring and referring students to the appropriate university services.
• Attend all required internal and external professional meetings, telephone conferences and training workshops to maintain and improve competence.
• Using communication tools and protocol, share relevant information with other key stakeholders.

Qualifications:

• 4-year degree from an accredited institution OR appropriate combination of experience and education.
• Minimum 1 year of previous Higher Education Administration or Student Services work experience desired.
• 2 years previous customer service experience in a high volume corporate or call center environment.
• Ability to work effectively across teams.
• Professionaloral, written and communicationskillsforeffectivecontactandpresentation withstakeholders.
• The ability to multi-task, and work well under pressure with tight timelines.
• Must be able to perform non-local travel up to 10%.

Supervisory Responsibilities:

• None

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all iniduals are supported in reaching their full potential. Through our talent, we believe that ersity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 5386

#LI-REMOTE

Deel is hiring a remote Customer Support Specialist (LATAM Timezone). This is a full-time position that can be done remotely anywhere in Americas.

Deel - Payroll and Compliance for International Teams.

ModSquad is hiring a remote Community Support Associate - Tier 2 - Vimeo - USA. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

The ideal candidate must be a hands-on working supervisor, a team player, and be able to keep up with all customer requests while meeting the business service-level agreements. This is not just a management position- we are seeking someone who is a true team player, can provide high level assistance and enjoys working in a fast-paced environment.

Requirements:

• Prior Experience in providing external customer support in a Service Desk environment
• Prior experience in managing SLA’s
• Excellent verbal, written, organizational and interpersonal skills
• Ability to effectively communicate complex issues and needs
• Experience leading and mentoring iniduals and teams
• Natural ability to identify problems and seek solutions
• Ability to supervise and prioritize issues in a fast-moving environment
• Ability to work remotely and independently while maintaining productivity metrics
• 1 + years prior experience in a managerial role

• Function as lead point of contact for and ensure escalated issues and problems are accurately assessed; assists personnel in working with various departments to coordinate efforts and provide triage support and resolution
• Work cross-functionally on (multiple) customer issues simultaneously
• Manage a personal queue of cases representative of 50% of your time each week
• Ensure customer feedback and new or recurring problems are conveyed to the appropriate internal stakeholders
• Help ensure that the customer facing teams maintain an acceptable level of quality and standards within case management and responses
• Lead and direct the work of others (ex: delegation of cases, callbacks, etc.)
• Ensure responses to cross department inquiries regarding initial or ongoing support requests
• Supervises the identification and resolution of complex service issues and any other questions that may arise
• Ensures performance is within established Service Level Agreement (SLA) guidelines
• Supervise inidual and team performance expectations and goals
• Achieve team goals maximizing the success of team members by motivating, rewarding, and coaching through regular scheduled 1 on 1’s, maintaining employee development and satisfaction
• Participate in hiring and on-boarding of new team members
• Responsible for executing specific projects and programs related to customer retention and compliance as defined separately. Programs will include renewals, cancellation management, and compliance.

Compensation and Benefits

Salary: $70,000 - $95,000

Eligible for variable comp plan

Wowza offers a comprehensive benefits package which includes the following:

• Medical, Dental, and Vision insurance available 1st day of employment
• Generous Paid Time Off
• 401(k) with strong company match
• Dependent Care Flexible Spending Account
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Parental Leave
• Short-Term and Long-Term Disability
• Training & Development
• Employee Assistance Program (EAP)

The base salary range represents the anticipated low and high end of our salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of our total compensation package for employees.

Who We Are:

Wowza Media Systems is a Colorado-based, globally known leader providing video and media streaming software solutions to customers for whom video is mission critical but not a core competency. Wowza’s software enables its customers to deliver high fidelity video streams from (m)any sources to (m)any destinations, with low latency, reliable at large scale. Wowza’s solutions are implemented across video platforms, gaming, fitness, auction and commerce, education and government applications. The Company is backed by private equity firm Clearhaven Partners.

Why Work for Wowza:

Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza Media Systems is an equal opportunity employer, committed to creating a erse and inclusive environment for all people to thrive in.

Be a part of an international language service provider!

We are a company seeking motivated iniduals to assist us in providing excellent services for our clients.

You do not need to be bilingual to apply.

We are looking for talented, energetic, and friendly iniduals to help us provide the best services possible to our clients. We are a provider of language services in over 300 languages and need agents to help connect our English-speaking customers with interpreters. Our remote agents are responsible for connecting Hospitals, 911s, Insurance companies, etc. to the languages their clients may speak.

Our call environment is fast-paced and extremely erse.

General duties of the Customer Service Representative:

*Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

*Collect required and accurate data from the requester to process the call timely and professionally.

*Contact available interpreters, follow call handling script, and connect the requested language to the requester.

Available Set Shifts In Pacific Time:

Monday - Friday 6:00 AM - 2:30 AM PDT

Monday - Friday 7:00 AM - 3:30 AM PDT

Monday - Friday 8:00 AM - 4:30 PM PDT

Thursday - Monday 5:00 AM - 1:30 PM PDT

Your cover letter must indicate which shift you are applying for. Responses that do not indicate a shift will be immediately disqualified.

No Phone Calls Please

Requirements

Must have your own personal computer, operating Windows 10.

Must have high-speed internet.

Ping: 100 ms or lower*

Download: 25 Mbps or more

Upload: 5 Mbps or more

Must have quiet working space, private home office.

Must be able to type 45 WPM.

Must have High School Diploma / GED.

Must have at least 1-year call center/ work from home experience

Benefits

Starting wage is $15.00 Per Hour

Medical / Dental / Vision

401K Option

Full Time

InVision is hiring a remote Customer Support Advocate, Tier 1. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

InVision - World's leading prototyping, collaboration & workflow platform.

Goodwall is a social platform that links youth to opportunities for skills development, jobs and scholarships. Leveraging technology and an ecosystem of partners, Goodwall empowers young people to take advantage of opportunities, connect to others with shared interests, and showcase their skills and talents through a digital CV that can be viewed by recruiters and investors. Through our gamified challenges, which focus on skills development while making a positive impact on society, youth can receive rewards such as monetary prizes, scholarships, courses, internships and jobs. 

Goodwall is global and growing! We have more than 2 million members from 150+ countries. We are a remote-first company, and our team work where they are, all over the world. 

Goodwall is financially backed by leading investors, raising over $20 million in funding and have been featured by Forbes, The Wall Street Journal and CNN.

The mission

We’re looking for an exceptionally passionate inidual to join us to help manage and take our Gen Z community to the next level. Are you excited about building communities and connecting with inspiring people? This role will take ownership of our Community function, leading a team of Community Managers who are in the frontlines of supporting our communities, interacting with users and executing initiatives that drive user engagement.

Core Responsibilities of the Community Operations Lead:

1. Strategy & Team Leadership

• Recruit, manage and inspire a global team of Community Managers

• Set clear goals and expectations for team members

• Have ownership over the Community Operations Strategy and its implementation

• Lead team expansion as we scale the function

• Liaise with other teams such as, Product and Growth, on strategic initiatives that drive user growth, engagement and retention

2. Understanding Users

• Coordinate research of target audience interests (e.g. market trends, identify trending topics on other platforms)

• Ability to interpret, analyze and monitor user metrics to provide insights and recommendations

• Present user insights to the broader team (e.g. Growth, Content, etc.)

3. Community Operations

• Develop incentives that encourage high-quality content creation from the entire Goodwall community

• Support in running initiatives that facilitate organic growth with Growth team (e.g. Ambassador program)

• Oversee community participation and content creation by Community Managers

• Support in the preparation and delivery of campaigns with cross-functional teams

• Monitor user sentiment and provide relevant feedback to our teams

• Identify process automation / improvement opportunities

Preferred Skills & Work Experience:

• 4+ years of work experience in a fast-paced Community Management/Operations, Customer Service/Operations or Digital Content environment

• People Management experience

• Exceptional written and verbal communications skills

• Passionate about online communities, social media and Gen Z

• Strong organizational skills and ability to manage multiple projects simultaneously

• A team player used to working in a collaborative environment

• Experience with social media metrics tools and dashboards (e.g. Mixpanel, TweetDeck, Facebook Business Suite) is a plus

What we offer

• A unique opportunity to build a game-changing product and community for Gen Z in a well-funded, fast-growing scale up.

• A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.

• An international team and challenging, fast-moving environment where change is constant and creativity is celebrated.

• Competitive compensation, equity opportunities, and a flexible work environment with great colleagues.

If you're a Customer Support Technician looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

This is a remote job and you can work anywhere in the Philippines.

The role will span across online chat, email and phone communication channels and may be required to cover rotating shifts across a 24/7 roster whilst working from home.

Duties and responsibilities

• Be the first point of contact for the internal and external customers for all technical inquiries.
• Engage with customers via phone, email, and chat to resolve their technical issues.
• Action request in a timely manner and in accordance within SLAs.
• Triage technical issues and resolve where possible, otherwise escalate the issue to level 2 support for management 
• Log all customer interactions in our customer ticketing tool (Zendesk) 
• Act as Subject Matter Expert with technical related topics such as API's and reporting, as well as be proficient in handling tickets relating to our core products and with our suite of integrations. 
• Assist with development and improvements of technical support policies and procedures.
• Actively contribute to the knowledge base by writing internal and customer processes and procedures.
• Build and expand knowledge in our Ecosystems such as Netsuite, Hubspot, Shopify, Big Commerce and Salesforce.

Skills and Qualifications

• 3+ years' experience in a customer service role serving English-language international customers
• Experience in a technology, telecommunications or retail environment are preferred
• Outstanding written and spoken English
• Passionate about delivering an awesome customer experience
• Excellent problem solving-skills
• Knowledge of API's and/or a degree in Business Information Systems is desirable
• Ability to work autonomously with high degree of accuracy and self-motivation
• Experience working with one or more of our Ecosystems (Netsuite, Hubspot, Shopify, Salesforce, Big Commerce) is highly desirable but not required

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

Fulcrum is looking for L2 Tech Support with Upper-intermediate-level English and outstanding communication skills for our Buff team!

• Acting as an escalation point for L1 Customer Support, resolving non-standard user tickets via the Jira-Zendesk integration, relating to technical problems with the Buff desktop/mobile app;

• Collecting and maintaining information on current problems from QA, solutions to technical issues from the Dev team, establishing resolution time and deadlines for CS-related fixes;

• Participating in bugfix prioritization according to Zendesk ticket volume;

• Managing and expanding the product knowledgebase, writing predefined responses for L1 Customer Support;

• Participating in the monitoring of product health, informing responsible persons (for fixes) and CS (for announcements) if critical incidents occur;

• Collecting requirements for new features in the internal Admin Panel tool.

• Flexible schedule and opportunity to work remotely;

• Cozy office with beautiful panoramic view at KPI park;

• Opportunity to boost your professional & personal growth;

• Every employee has an education budget of 500$ per personal year;

• Regular team gathering activities;

• Friendly & open team who has fun creating cool projects together;

• Professional English courses;

• Medical insurance full coverage;

• Finance and legal support;

• Opportunity to be an interviewer, mentor, or take part in the pre-sale process and get.

• We promise dramatic professional growth & interesting work;

• Bring ideas that will change how Fulcrum operates, and you will receive our gratitude and rewards;

• Your opinion matters. Fulcrum is not a typical ‘bureaucratic company our employees are our core value;

• Your compensations grow with your responsibility zone

• If something doesn’t go smoothly or can be simplified, just let us know — you are welcome to do so;

• You have a say in everything we do, starting from the roadmap, creating requirements, sprint planning, etc.

• 1+ yrs experience in Customer Support, Technical Support, QA, System Administration or Server Support;

• Experience with Atlassian Jira/Confluence;

• Analytical skills, ability to discover and resolve novel technical problems within a product.

• js or java basics;

• Experience with Linux (Bash);

• Familiarity with Kubernetes, Grafana, and Elastic with a focus on logs.

LET’S MOVE THE WORLD TOGETHER!

About us

In order to port over the next billion people into a secure and open financial system, you’re going to need a network of applications that connect to the fiat world… Wyre’s APIs make that happen.

Wyre’s on a mission to bring crypto to the masses - we’re pumped about building the infrastructure that will be used to build the future.

For visionary developers who want to build the next great crypto company, Wyre is the crypto stack that brings together the most powerful payment APIs in one place. To accomplish this mission, we’ve built a simple set of tools that allows fintech projects to materialize their visions. (1) Our instant Fiat-to-Crypto Checkout gateway is now being used by hundreds of applications (ie. MetaMask, Opera, Ledger) to offer the best way to convert card payments into crypto, and (2) Our flexible APIs (Transfers API, Custody API, Users API), allow projects to build e-wallets, merchant processing services, and money transfer platforms from the ground up.

As of December 2021, Wyre has raised over $55M in funding and currently is the backbone to over 1,200 partners and 7.6M accounts.

As the Director of Customer Experience, you’ll report directly into our CEO. You will lead a global Customer Support and Tech Support teams, ensuring a world-class experience for Wyre’s customers. We aim to provide the best experience in the industry.

You will be responsible for performance management of the Support Supervisors, team leads, and their team members, and creating reports to surface support stats to the rest of the organization.

The Director of Customer Experience is responsible for all hiring within the Support Teams including workforce planning and management. You will be the drive reinforcing team culture, and over time, evolving of this culture as the team grows.

Key responsibilities

• Collaboratively craft and implement a strong vision centered on our products, processes and enablement that support high quality customer experiences.
• Build out the processes, craft the roles and cultivate a culture that is primed to scale and adapt to our growing needs.
• Establish and monitor the flow of critical information across all levels and functions of the Customer Experience team, setting priorities based on the vision and stated objectives of the leadership team.
• Identify areas of opportunity across our workforce.
• Develop relationships across Sales, Customer Success, Product and Engineering departments to advocate for the best customer experience possible.
• Design, implement, and monitor key tooling and processes that ensure the future sustainability and quality of the support we provide to our customers.
• Motivate and empower the entire team to reach challenging goals as the needs of our customers and business continue to change.
• Manage risk by making thoughtful decisions in uncertain environments.

Requirements

• Experience running a global Customer Support and Tech Support teams (30+ iniduals).
• A strong track record of coaching and mentoring employees to grow into new roles and achieve increasingly challenging accomplishments.
• Experience in FinTech / Crypto.
• Expertise in explaining ambiguous problems succinctly and clearly.
• Have genuine empathy and care deeply about the success of our team and customers.
• Natural curiosity to find opportunities to improve.
• Data driven, when data isn’t available, you will make sure you find the data needed.
• An ability to identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.

Perks & Benefits

• An opportunity to build the future and freedom to work wherever you want.
• Fair pay, no matter where you live along with a competitive benefits package.
• Health, dental, and vision benefits for you and your family
• Equity options for all full-time employees
• 401(k) plan with corporate matching
• Computer setup of your choice
• Unlimited paid time off to relax and recharge
• Flexible work hours
• Opportunity to work in a growing startup

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy and cost-effective to seamlessly connect your data, apps, and devices.  www.jitterbit.com           

All of our solutions are available on Harmony, the world's fastest cloud integration platform.

Company and Opportunity

Want to work for one of the world’s most innovative companies that’s fuelling digital transformation across the globe? Are you looking to develop your skill set with potential for career growth?

Jitterbit is a Gartner Leader in the API and Integration platform space and we are looking for our next Customer Success Manager to help drive our growth and expansion in the US!

With a new investor on board and continued growth we are now after our next superstar. We are a tight knit team with a fun, inclusive, supportive culture and tons of opportunity to grow. If you think you have what it takes to help us in our journey, hit the apply button below!

The best Strategic Customer Success Managers (CSM) are well organized and can track/progress several projects in parallel. They have the ability to work with all functions, including executives, sales, marketing, support, services, partners, and enablement, when coordinating key activities for the success of their customers. This includes engaging with customers initially from kicking off the on-boarding, conducting business reviews, operational reviews, and escalations as necessary. Their greatest skills are having the ability to define an approach or a proposal to address a specific objective, driving toward an outcome through collaboration with multiple parties, and develop strong relationships internally and externally through these engagements.

Quick Summary

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade offs along the way.

Performance Objectives

1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, an Operational Review; understand what a customer has licensed and understand how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate a handful of renewals;
2. Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible
3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract & communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents
4. Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner
5. Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in
6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM
7. Document & communicate customer’s status: Document where each customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
9. Assist in defining the strategy for an account: Work collaboratively with Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success

A CSM for enterprise strategic accounts needs at least 1 year supporting enterprise level accounts, and 3 to 5 years in customer facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

Salary range is $70k to $90k base and $20k variable.

All your information will be kept confidential according to EEO guidelines.

Deel is hiring a remote Customer Support Specialist (LATAM Timezone). This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

Hotjar is hiring a remote Customer Support Specialist (Americas). This is a full-time position that can be done remotely anywhere in UTC-3 to -5.

Hotjar - All-in-one analytics & feedback.

• Manage our library of CX journeys and outcomes, process, content, enablement, resources, and tools supporting our ideal end-to-end customer experience across multiple segments and touchpoints.

• Partner with CS Leadership to identify, define, and track key customer journey milestones, Moments of Truth (MoT), enablement, and metrics across every stage of the customer lifecycle.

• Identify opportunity areas (e.g., workflow, content, enablement, etc.) to improve the customer journey and drive customer actions based on insights, data, and workflow analysis.

• Work cross-functionally to align on roadmaps, go-to-market releases (new features, etc.), and business initiatives to identify experience impact and customer (and customer-facing team) needs.

• Partner with CS leadership to create, execute, and manage low-touch, digital strategic plans, journeys, and nurture paths to drive engagement, adoption, and expansion, reduce churn, and create customer advocates.

• Create, execute, and manage customer journey content, messaging, enablement, playbooks, process, resources, automation, and tools.

• Create, execute, and manage project and program plans, timelines, and outcomes.

• Collect cross-functional feedback, community feedback, and leverage voice of the customer and activity insights to continuously improve, adapt, and enhance our customer experience.

• 5+ years of experience in customer journey mapping and management, customer lifecycle, and/or customer experience

• Passion for designing and enabling world-class customer experience

• Demonstrated success in building and implementing customer journeys, enablement programs, and content that engages customers, empowers customer teams, and increases adoption, retention, and expansion.

• Demonstrated success analyzing customer journeys and making specific, actionable recommendations leading to (and tied to) tangible business outcomes (e.g., increased NPS, operational savings, revenue and growth).

• Experience mapping, measuring, and managing customer journey milestones, KPIs, enablement, and outcomes, and analyzing these against industry benchmarks

• Experience managing content and communications strategy, resources, knowledge bases, content management systems (CMS), and tools

• Demonstrated ability to translate complex concepts and business initiatives into creative and effective content and enablement

• Demonstrated ability to understand our customer and customer-facing team needs, and deliver the right content and enablement at the right time

• Strong program and project management skills and the ability to execute across-functionally, with multiple stakeholders, in a fast-paced, agile environment

• Demonstrated success developing low-touch, scalable strategy, programs, and content.

• History of over achievement and references from people telling us we’d be silly not to hire you

• Exceptional written, verbal, organizational, and presentation / training skills

• Working knowledge of customer journey, enablement, and evaluation / assessment techniques, methodologies, and best practicesAbility to work inidually and remotely and to collaborate within a team environment to achieve your goals.

• Bring YOU to the role - we want creative, positive, and excited team members who can think around corners and push us all to get better every day

• You’re not afraid of a challenge – you analyze, create, share, and adapt

• You’re a continuous learner, eternally curious, with a growth mindset 

• You’re smart, no doubt about it - but your EQ is off the charts as well

• You learn fast, adapt quickly, and pivot without breaking a sweat

• You’re a strong team player and collaborator. You’re happiest when the whole team is successful, and you’ll do whatever it takes to make sure that happens.

• You’re also a self-starter who thrives working independently in a remote setting

• You’re a master of organization and time management

• You are proactive and always two steps ahead of the ask

• You’re comfortable talking with, creating content for, and training revenue-generating teams, customer relationship teams, and technical teams.

• You’re passionate about enablement, and you bring a positive demeanor, high energy, sense of humor, and a contagious passion to meet the changing needs of the business

• You enjoy the demanding pace of a hyper-growth SaaS company

• You have experience as a Customer Success Manager, Marketplace Manager, or Account Manager

• You have experience working with Articulate products, Adobe Creative Suite products, and learning management systems (LMS).

• You have experience working with Articulate, Adobe Creative Suite, and other content and animation products, as well as ChurnZero, Salesforce, and other relationship management tools

• You have experience in information architecture and working with Learning Management Systems (LMS) and Content Management Systems (CMS).

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own.

The Tier 2 Support Engineer takes ownership of complicated technical issues and drives them to resolution. The Tier 2 Support Engineer helps to craft processes, procedures, templates, and tools to help propagate knowledge within the team. The Tier 2 Support Engineer will be instrumental in ensuring that company systems run efficiently, and end users have an optimal experience regarding any computer, application and platform queries. Location: This role is remote and open to candidates in Ontario, Canada

Job Duties & Responsibilities:

• Provide client support and technical issue resolution via ticketing system, e-mail, and phone for the Virtual Server Environment.

Requirements

Qualifications and Skills:

• 2+ years’ experience in a Software troubleshooting\client services role
• Knowledge of accounting and billing; be able to investigate reports\database for any disruption of data and payments.
• Experience with help desk support software and ticketing systems
• Excellent oral and written communication skills
• Must have flexible availability to work statutory holidays and occasional weekends

Benefits

What We Offer:

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Flexible PTO
• Sick Days
• Remote work from home option
• Education reimbursement

Employee Perks:

• Professional and Financial Growth
• Great culture and environment
• Social, Health, and Wellness Events
• Anniversary Gifts
• Birthday Time Off

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

"

CareMessage is looking for a Senior Implementation Project Manager to join our growing team: At CareMessage, we love our customers and are committed to their success. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape. As a Senior Implementation Project Manager, you'll be responsible for working with CareMessage's newest customers and helping them successfully implement our product features so that they achieve their clinical goals. You'll play a major role in crafting optimal workflows, training programs, and general best practices for implementations. As a member of the Customer Success team, you'll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success. This role requires someone with experience leading customer implementations involving system integrations in a healthcare technology setting.

Who You Are:You have a continuous improvement mindset, are driven to understand “why,” and are able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are comfortable interfacing with customers and vendors. You have experience monitoring and reporting on progress against critical implementation and project lifecycle milestones. You are able to raise interdependent issues/concerns that may impact deliverables. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.

Requirements:Prior experience with healthcare integrations, including HL7 messaging standardsPrior experience with API and SFTP protocols and standardsExperience with one or more EMR/EHR systems such as (but not limited to) Epic, NextGen, Allscripts, etc.5+ years project management experience5+ years healthcare industry experienceDemonstrated experience in gathering and transforming customer needs into actionable technical recommendationsExcellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitudeOutstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitudePassion for using technology to transform healthcare access and delivery in underserved communitiesResourcefulness, flexibility, and excellent follow-throughAbility to manage multiple concurrent projects and drive initiatives in a cross-functional environmentAbility to work independently and as a collaborative team player, with strong time management & prioritization skills

Within 1 month you will:Learn the product inside and outSpeak with customers to understand their needs and their clinical goalsShadow the implementations for a set of customers, learning about established templates and best practices

Within 3 months you will:Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertiseDevelop new processes and enhance existing best practices for implementations as you take ownership of leading your own project portfolioContribute documentation for our internal knowledge base

Within 6 months you will:Grow your technical hat and become a subject matter expert in one or more technical integration areasLead a cross-functional group in achieving implementation-related company-wide objectivesWork with our Product and Engineering teams to prioritize customers' feature requestsCompensation Details:

This role is currently set at a senior-level, equivalent to someone who has held a handful of Implementation Project Management-related roles in the healthcare space in the past. Our salary allocation for this role is $122,000. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

",

"

Glimpse K12, Inc. is the leader in Education Return on Investment (eROI) software. Our platform helps school districts track, manage, and evaluate the effectiveness of the tools and resources they are putting into the classroom. Our customers include school and district administrators.

We are looking for someone interested in joining a high growth, all hands on deck, startup. We are growing extremely fast and are scaling our success and implementation teams.

Role: Implementation Project Manager / Customer Success Manager

The ideal candidate is someone who likes to manage multiple projects at one time. As we onboard new districts every week, your responsibility will be to guide them through the onboarding process, track the current status of each district, and meet with senior management to discuss project status and issues. You will also manage the implementation team to ensure they are focusing on the highest priority items each day.

Please let us know if you are interested in helping schools create better outcomes for students!

",

Product Support Representative

We are looking for a representative who is extremely curious and motivated by helping others. This person should be passionate about learning from any opportunity and fulfilled in solving difficult problems (technical and financial). In this role, you need to be intuitive and strategic in solving problems and coming up with solutions for our merchants. You’ll be working with merchants over the phone and via email to install POS systems, assist with initial data migration and POS training. Post installs, you will troubleshoot technical issues, provide product and financial support and maintain positive client relationships. In this role it will be really important to be flexible when priorities shift on the fly.

Responsibilities:

• Installing hardware and software systems
• Collaborating with various departments to ensure a smooth onboarding process.
• Working with merchants to migrate all customer information and data from their current system to the new system.
• Training clients and various internal departments on new software systems
• Identifying the cause of bugs or problems with the system and working with the development team on a resolution.
• Provide phone and email support for our merchants and sales reps
• Assist merchants with troubleshooting credit card processing, equipment and software issues
• Reconcile deposits and statements for our merchants and assist navigating software systems
• Partner with our operations and sales teams to provide quality and cohesive support
• Deep-e and perform root-cause analysis for larger technical/processing issues and abnormalities
• Continuous learning which may include cross-training into multiple departments
• Able to work with team to cover different shift schedules

Requirements:

• Strong oral and written communication ability (over the phone and email)
• Quick and eager learner
• Passionate about building relationships with and servicing our clients
• Technical aptitude
• Highly organized with strong follow-up and attention to detail
• Self-starting and driven
• Ability to self-manage and multi-task projects with varying degrees of priority
• Flexibility to work outside of normal business hours, including after-hours and weekends in order to best serve our clients

Remote office requirements:

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection

"

We are looking for a Technical Support Specialist to join our newly formed Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business as we launch new products, scale our teams, and support many more customers.

During this rapid growth phase, it is critical that we continue to invest in our technical support capabilities. As such, we recently launched a Customer Support team that is focused on delivering exceptional service and experience to our customers.

As an early member of the Customer Support function, you will:

*

Become a technical expert in Modern Treasury’s product suite and partner closely with the Customer Success and Engineering teams to support our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build, and the key decisions we need to make as we scale the Support team.
\

*

Create, and maintain, self-help documentation for our internal and external customers. As the frontline of Support you are in the best position to identify opportunities to provide proactive support through our help center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.
\

*

Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with CSMs on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of inidual customer requests.
\

*

Use data-driven methodologies to collate customer feedback and trends. Review the data regularly with your Customer Success peers to find ways to continually improve our customers’ experience. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.
\

*

Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.
\

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Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team. 
\

We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.

Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

During your first week you will:

*

Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers. 
\

*

Develop an understanding of our customers, user personas, sales process, and customer stories.
\

*

Read our favorite industry primers.
\

*

Become a master in our application and API.
\

During your first six weeks you will:

*

Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Marketing, and Revenue Operations teams.
\

*

Shadow CSMs, and other Technical Support Specialists, while responding to customers’ daily support inquiries as part of your technical onboarding. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.
\

*

Be shadowed as you begin to respond to inbound support inquiries.
\

During your first six months you will:

*

Support customers via chat, email, phone, and other channels with a high degree of autonomy within our stated SLAs.
\

*

Own customer requests through resolution, working cross-functionally - with Product, Engineering, Customer Success and other teams - as needed.
\

*

Participate in an on-call rotation for high priority requests received outside of business hours.
\

*

Contribute to internal and external self-help documentation.
\

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Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer experience.
\

What we're looking for:

*

2+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
\

*

Experience in process improvement and documentation
\

*

Experience with case management solutions such as Zendesk, Salesforce Service Cloud, Jira, Linear, etc.
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Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.
\

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Experience in data analysis, data mapping, ETL, and advanced SQL queries such as multiple joins, subselects, case statements, window functions, CTE, recursive CTE, and other constructs.
\

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Experience with business intelligence tools such as Looker, Tableau, Power BI, etc. and cloud data warehouses such as Snowflake, RedShift, BigQuery, etc.
\

Modern Treasury is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Modern Treasury considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

",

Location:  US Locations Only; 100% Remote

Exponent Partners is seeking a talented and experienced team member to join our Success Center. This position works as a dedicated resource to support a portfolio of customers.  The ideal candidate is technically savvy, customer-focused, and has a learning mindset.

This is an opportunity to join a collaborative, high-performing team that is focused on supporting nonprofit clients in the Human Services, Philanthropy, Fundraising, and Education sectors directly impacting world-changing missions. You will be directly connecting with clients and building opportunities for nonprofits to improve their impact. This position exists in a purpose-driven culture and will expose team members to a variety of clients and technologies that aim to improve the world we live in.

What We’re Looking For:

• At least 2 years of Salesforce.com experience, with six months experience as a System Administrator required.
• Must be ready to have Salesforce Administration certification within 3 months of employment.
• Ability to quickly assess situations and understand requirements.
• Strong experience in creating reports and dashboards using the Salesforce.com platform.
• Demonstrated success training end-users.
• Experience with a variety of third-party AppExchange apps such as Conga, Apsona, Workato, and others.
• Excellent written and verbal communication skills are among your strengths.
• Experience working in erse communities and across social, economic, and cultural differences.
• Hands-on experience with data migration and active data quality management.
• Prior experience working with nonprofits preferred, experience with nonprofit sector applications: Salesforce.org Nonprofit Success Pack (NPSP), Exponent Case Management (ECM), FoundationConnect, etc.

What You Will Be Doing:

• Providing superior customer support via email and video conferencing to nonprofit customers.
• For existing customers, providing re-training (as needed), as well as first- and second-level support for product issues.
• Helping customers find creative uses for their suite of services to meet their needs.
• Maintaining existing materials and creating new, sometimes tailored, training materials for new customers and products.
• Acting as subject matter expert for technology in the nonprofit spaces we serve, namely philanthropy, fundraising, education, and human services.
• Developing expertise in all products and solutions that Exponent Partners might utilize, especially ECM and Salesforce.
• Hosting training sessions, training clients and clearly communicating the benefits and functionality of each solution.
• Collaborating with the Customer Success Manager on outreach strategy to increase customer engagement and maintain high levels of customer retention.
• Maintaining accurate records and providing pertinent reporting about customers’ adoption or ongoing barriers.
• Working with internal teams to gather insight about customer behavior and product feedback to fuel customer success and Exponent Partners’ growth.
• Continuously improving knowledge, skills, and processes.
• Actively participating in the company’s inbound marketing processes (e.g. creating blog content, social media, etc.).

What You Can Expect:

• Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).
• Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.
• A supportive and collaborative environment full of high-caliber professionals.
• Flexible, remote work environment with zero commute time.
• Opportunities for innovation and tackling complex challenges.

Our Process:

• Priority will be given to candidates who apply by May 23, 2022
• While phone screening will take place on a rolling basis, interviews will begin the week of May 23, 2022
• All interviews are remote and will take place via Zoom, if you have any accommodation requests please let Talent & Culture know by responding to the interview request email

Who We Are:

Exponent Partners is a passionate, mission-driven organization that creates transformative information systems solutions for nonprofit organizations so as to enable radically better outcomes. We are information systems change agents, serving social impact change-makers!

We are a social venture, a B Corporation, a California Benefit organization, and an employee ownership company which works every day to support all of our stakeholders. We serve our clients through information systems for transformative impact.  And we support our staff through meaningful, impactful work in an environment and culture that is equal, erse, curious, growth-minded, innovative, results-focused, and progressive – just like the society that we seek.

Location: US Locations Only

Regional Support Coordinator

Job Locations US-Remote

Operations

Overview

Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.

Responsibilities

Serve and support the daily needs of the CRS team while at provider offices for chart retrievals, including but not limited to:

• Answer and handle inbound calls
• Maintain chart realization efforts
• Handle requests from call center team (appointments and special instructions)
• Complete reconciliation of prior days scheduled appointments
• Communicate with Provider’s as deemed necessary
• Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
• Perform reminder calls for specific clients (upon request)
• Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
• Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
• Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
• Any other activity deemed necessary by the Onsite Regional Supervisor

Qualifications

• Able to work with multiple database at an efficient pace
• Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• Demonstrated effectiveness at coaching and mentoring others
• 2+yrs Health Information Management, Medical Record, or call center experience
• Preferred understanding of medical terminology and medical office processes
• High school diploma or equivalent required

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

The Technical Support Representative provides technical support and assistance for the Beko/Blomberg Service network. Assists servicers and customers (retailers, builders, and end users) with any issue or perceived issue such as installation, operation, quality, service, and parts. Additionally, this role will support the NPI process by supplying lists of required parts needed for new product releases.

Duties and Responsibilities:

• Assist the entire service network with technical inquiries; assist dealers, installers, and customers with technical and installation advice on Beko and Blomberg products
• Provide technical assistance to technicians as needed
• Assist with NPI review process to validate all required parts for new products
• Support OEM customers, BlueStar & Fulgor Milano with all service/part inquiries and product updates
• Promptly respond to calls coming in via the Tech Support Line with an aim to provide excellent customer service and first call resolution when possible
• Conduct warranty claim review to validate claim accuracy for approval
• Provide technical support for all Canadian Distributors
• Document all calls received on the Daily Call Log
• Provide a Monthly Technical Assistance Report
• Perform other related duties as assigned by management

Attributes:

• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
• Customer Service - Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Teamwork - Balance team and inidual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

Qualifications:

• Minimum 7 years’ experience in appliance repair management (preference to distribution or manufacturer level management)
• High School diploma required; industry-related technical degree/certification preferred; Bachelor’s degree in related field a plus
• Efficient in Microsoft Office to include Outlook, Excel, and Word.
• SAP experience & OSHA certification preferred
• Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment is needed
• Must have strong verbal communication skills and extreme attention to detail
• This can be a fully remote position so must be able to manage working from home or an off-site location and be able to structure the workday, manage time effectively, and work efficiently with minimal supervision
• Qualified applicants must be a U.S. Citizen or Legal Permanent Resident card holder. Sponsorship is not available for this role.

Title: Technical Support Agent (Remote)

Location: Remote Wisconsin United States of America

Job Description:

You are:

An inidual that likes challenges-No day is the same! You are a loyal inidual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

This position is remote and can be based anywhere in the continental US. However, preference will be given to candidates located in Wisconsin.

You will:

• Respond to Tier 2 Technical Support telephone calls, emails, and chats from clients
• Resolve problems efficiently and effectively, and process revenue related transactions
• Demonstrate extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
• Ensure necessary information is documented in cases, perform preliminary problem troubleshooting and document steps taken for resolution or escalate to next level of support
• Meet Quality Asurance Metrics, including but not limited to: security verifications, friendliness/professionalism, revenue generated from cross-sell opportunities, personal development, NSAT’s (client surveys)
• Punctuality and dependable attendance is critical to success

Your background:

• The ability to work an 8 hour shift between the hours of 7am 7pm Mon-Fri Central Time
• Minimum of one year of Customer / Client Service experience
• Demonstrated ability to: problem solve, de-escalate and resolve client issues, multi-task, be courtious, patient and analytical in order to handle client concerns
• Proven skills in: oral/written communication; work organization; Microsoft Office Applications, Internet, Chat, and Email; working with and troubleshooting various hardware and software
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Home office/desk with reliable internet service sufficient to meet the needs of the position. Proven success working from home is preferred, but not required. All computer equipment and peripherals will be provided.

Preferred

• Previous call center experience
• Previous Technical Support experience

To be successful working remote in this role, you must:

• Have a secure, quiet, distraction-free area at home in which to focus on work and protect client data
  • Have dependent and child-care arrangements
  • Be comfortable primarily communicating with colleagues via videoconference
  • Be as productive (if not more) working from home as in office
  • Be able to work independently with little direction
• Have the technology to work successfully at home
  • Reliable high-speed internet
  • In-house, hard-wired internet connection
  • Internet Service Speeds, while working, must support a minimum 30 Mbps download
  • Check your current speed at www.speedtest.net; ongoing checks once working are required

About CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

• Participate in onboarding and training two new hires

• Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)

• Close an average of 150 support tickets per week

• Maintain an average quality score of 90% or above

You will:

• Answer technical customer inquiries via email

• Generate high-quality educational resources for our users and team

• Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback

• Learn and grow with a fast-growing team

Some of the skills and knowledge we’re excited about

• 1-3+ years of previous SaaS Support experience and high volume support

• Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology

• Experience distilling complex ideas into more simple terms, like teaching others a new board game

• Observing patterns and solving puzzles

We are looking for someone who is or has

• Clear and proficient in written communication in English

• Empathetic, positive, patient, and excited to help users' solve their pain points

• Organized, reliable, independent, and productive

• Comfortable with mathematical and financial topics

• Excited about providing fast-paced support in a high-growth startup

• Looking to learn about startup support in a hands-on manner

• Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

Apply Now

About CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Join our tight-knit, early-stage distributed customer support team that thrives on solving interesting user issues and providing empathetic, human-centered support. As an early member of the support operations team, you will support our quickly growing customer support team and make impactful improvements on the speed, accuracy, and quality of support at CoinTracker. You will also act as a trusted expert in the support organization, helping implement initiatives to create world-class customer experiences.

You will

• Perform moderate data visualizations and analytics to present insights using tools such as Google Sheets, Coda, and Looker

• Collaborate with support team members, leadership, and other teams to provide needed support and ensure projects are delivered within scoped timeline

• Assist with onboarding of new hires on the support team, ensuring new hires have the right access required for their roles

Some of the skills we're excited about

• 2+ years experience configuring and supporting tools such as Zendesk, Guru, and other customer support applications

• 2+ years experience assisting in project management lifecycles within a support organization

• 1+ years experience using tools such as Looker, Tableau, and Google Sheets to visualize and gain insight from support or business-related data

• 1+ years experience writing training or enablement materials for internal audiences

• Excellent written and verbal communication skills

We're looking for someone who

• Is excited for, and talented in, the nitty-gritty of support operations

• Has a customer-centric attitude with previous experience working in a support team and with support data

• Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity

• Thrives in an early-stage startup environment with less stability and more ambiguity

• Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

1-year outcomes

• Decrease average support time to resolution

• Decrease time-to-onboard for new support hires

• Increase support project success by refining project management process

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

Apply Now

Keystone Advisors Overview

At Keystone Advisors we partner with top insurers to help clients find essential health coverage in 49 states. We provide iniduals, families, and businesses with health, dental, vision options, as well as Medicare options including Medicare Advantage, Medicare Supplement Insurance, and Prescription Drug Part D plans.

We are experts in the health insurance market and define our outstanding performance. Our team gives their best to match our clients' needs. We are proud of helping thousands of Americans to find peace of mind and economic stability. Even though many things have changed throughout the decades, one thing remains the same: We are the key to finding the right health plan for our clients and customers.

Job Summary

Keystone is a fast-growing company seeking top talent in Texas, Utah, and Florida. If you enjoy working in a fast-paced environment and want to be part of a team with a purpose Keystone may be right for you. 

We are seeking a licensed call center representative to provide superior customer service to all agency clients and will be expected to make outbound and inbound calls. This position is eligible to be remote, must have license to qualify.  The representative will be responsible to assist clients with inquiries, review benefits and answer any questions pertaining to their programs.

Duties and Responsibilities

• Outbound and Inbound call activity
• Update client accounts in CRM systems
• Provide excellent customer service with all customers
• Maintain and ensure privacy and confidentiality of customers PHI and other sensitive data.
• Work flexible hours to meet business needs
• Additional duties may be assigned as needed
• Medicare Enrollments

Qualifications

• High School Degree or Equivalent, required
• Some College+, preferred
• Active Group 1-Health & Life License
• Maintain CE to ensure active license status.
• Clear a State required background check to obtain and maintain license

• Clear an employer background check
• Appointment Release Letter required before the start date

Knowledge, Skills, Abilities

• Excellent communication and interpersonal skills
• Basic computer proficiency
• Confident self -starter who works well independently
• Attention to detail and accuracy of information
• Team oriented
• Proficiency with software applications
• Ability to work in fast paced environment with accuracy
• Bilingual: English/ Vietnamese, Spanish and or Arabic fluent speakers, plus
• Must Be Coachable, Team Player
• Well spoken, can articulate well with all prospects and existing customer base.
• Good Time Management
• Strong relationship building
• Build “Team” culture with own team and other departments

Working Conditions

• Required to have a dedicated work area established that is separate from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure.
• Must live in a location that can receive a Keystone approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside in Texas, Utah, or Florida

Physical Requirements

• Sit for 8 hours or more
• Walk/stand and bend
• Ability to communicate - verbally and audibly
• Ability to use computer, keyboard, phones, and headsets
• Ability to multi-task

Company Benefits

• Medical Insurance, Company Paid Dental/Vision Insurance
• E.A.P
• Paid time off
• Generous paid Holidays
• Quarter Company Events
• Remote/ Telecommute

Customer Happiness Hero

Full Time, Part Time & Weekends

Remote

Part Time to Full Time

Support

Entry Level

ABOUT US

Working at Hello Innovation is more than just a job. It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind.

This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We’ve proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we’re just getting started.

A career at HI isn’t for everyone. We’re an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place.

ABOUT THE JOB

Customer experience is different at Hello Innovation.

We don’t believe in red tape or limits; we’ll arm you with the resources you’ll need to exceed customers’ expectations and deliver a truly remarkable experience.

As a Customer Happiness Hero, you can truly make a difference in the lives of the customers you serve and work closely with a team who’s obsessed with delivering the best. As a major player in supporting the success of our multi-million dollar eCommerce brand, you not only get to grow your skills in customer service, but learn about the operations and technology behind the scenes.

ABOUT YOU

• No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
• Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
• You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
• You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
• You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
• You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
• You think before you act. Your high EQ allows you to self-regulate, continuously improve your weaknesses and ask for help when you need it.
• Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
• You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.

YOUR RESPONSIBILITIES

• Do whatever it takes to deliver the best customer experience while serving as the direct point of contact between our eCommerce store, customers and product vendors.
• Act as a resource for our online shoppers, providing product advice and guidance, while being compassionate to their needs and thinking outside-the-box to deliver happiness.
• Delight customers and vendors with a “wow” experience as often and creatively as possible, whether it be in resolving customer inquiries, placing new orders or coordinating order fulfillment.
• Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging yourself and the people around you to improve every single day.

COMPENSATION & PERKS

(AVAILABLE TO BOTH FULL-TIME AND PART-TIME EMPLOYEES)

• Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most.
• Top of market pay. Along with a full benefits package including health, dental and 401k.
• We ignite you – that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
• Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
• A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
• Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
• Plus many more. Additional perks include catered lunches, team activities, paid holidays, bonuses and much more.

We have full-time, part-time and weekend positions available for this telecommute role.

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate ersity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

• Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented iniduals to contribute to this growth.

• Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

• Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

• Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

• Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

• A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

We are looking for a Community Marketing Specialist who wants to work in a fast-paced, exciting, and growing organization to join our Marketing team. If you are a tech-savvy guru with amazing know-how in social media, PR, and promotional events, we’d love to meet you.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Community Marketing Specialist, you will:

• Act as the face and voice of our brand and manage all community interactions;

• Distribute engaging text, image, and video content for our social media accounts;

• Organize and participate in actions with the purpose of building/growing our community and boosting brand awareness;

• Coordinate with the Marketing team to ensure brand consistency;

• Build relationships with customers, potential customers, industry professionals, and journalists;

• 2-3 years of experience as a social media or/and community specialist

• Ability to identify and track relevant community metrics (e.g. engagement, growth)

• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing email newsletter campaigns)

• Experience in writing compelling, engaging, and creative content for social media and other communities;

• Excellent communication skills;

• Self-starter with the ability to problem solve and take initiative

About Jasper AI, Inc.

Want to revolutionize Content Creation with Artificial Intelligence?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. On pace to be one of the fastest growing start-ups, we are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

About the role

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

The Director of Product Support is responsible for supporting customers’ technical needs and ensuring their successful use of Jasper. We are looking for an experienced support leader to join our team and take on direct responsibility for a growing portion of our business. You will build and lead a worldwide team of highly skilled managers and specialists to deliver effective and efficient service. This role is key to driving and delivering world-class client experiences supporting a rapidly evolving and fast-scaling support environment and a complex SaaS product business. You will own the customer experience in your product area(s) by planning for and building a team, analyzing KPIs and implementing process improvements to improve team performance, coaching and developing a team or managers, and liaising directly with Product and Engineering counterparts.

Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.

This role is open to candidates located in the US and can be remote based.

What you will do at Jasper

• Create and drive a comprehensive customer success strategy for the technical support team. This includes effective hiring, onboarding as well as an operational plan including specifics around the people, process and technology required to achieve it
• Define success criteria and establish key operational metrics to track
• Develop standards for handling customer issues and escalation path to ensure customer satisfaction and drive successful outcomes
• Responsible for ensuring success for the (Go-to-market) GTM rollout of support programs.
• Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
• Provide world-class Customer-first Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
• Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
• Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
• Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
• Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
• Create or update customer-facing product documentation.
• Building successful relationships with our customers, both internal and external. 

What you will bring to Jasper:

• 3+ years people management and leading a Customer Support/Experience function
• The ability to speak to non-technical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
• Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
• Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

• Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
• Monthly Wellness Reimbursement
• Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
• A MacBook Pro and the gear you need to get work done
• Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives

Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Technology

Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.

Apply Now

Sonatype is hiring a remote Communications Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Sonatype - .

About Jasper

About the role

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

The Product Support Specialist (PSS) is responsible for supporting customers’ technical needs and ensuring their successful onboarding and use of Jasper and all our integrations. Product Support Specialists are responsible for post-sales technical support for customers and assisting them in proactive and reactive ways. PSS’s should help customers evaluate solution implementation, understand how to utilize it, integrate it into their existing systems, and successfully deploy and troubleshoot any issues with it. 

What you will do at Jasper

• Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
• Provide world-class Customer 1st Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
• Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
• Troubleshoot and resolve account issues.
• Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
• Post-sales engineering assistance to help prospects understand the technical capabilities of the software and how it can fit into their organization’s existing systems.
• Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
• Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
• Create or update customer-facing product documentation.
• Replicate customer reported issues and transfer to a developer report with clear reproduction steps and analysis
• Ability to recognize the severity of issues and react appropriately
• Feedback to support team colleagues to develop product knowledge and understanding
• Escalate complex data fixes and summarize the investigation and observations.
• Building successful relationships with our customers, both internal and external. 

What you will bring to Jasper:

• 2+ years customer-facing or user-facing experience
• The ability to speak to non-technical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
• Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
• Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

• Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
• Monthly Wellness Reimbursement
• Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
• A MacBook Pro and the gear you need to get work done
• Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives

Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Apply Now

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

In this role you will be adept at both building relationships and resolving issues. You will be the primary technical point of contact for all Portal customers and build a deep understanding of our technical architecture and be ready to troubleshoot any issues. You will own or orchestrate resolution of cases, help build strong partnerships, and provide an unparalleled support experience for all customers.

What you are

• Prior experience troubleshooting technical issues and responding to customers

• Comfortable debugging code to find issues

• Have experience working with some log system (CloudWatch, NewRelic, Datadog, etc.)

• Excited by more ownership and the opportunity to have a meaningful impact

• Prior US work authorization required, we can transfer existing H-1B or similar visas on a case by case basis

• We are looking for someone who can work remotely from the US

What you'll do

• Primary technical point of contact for Portal customers.

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers setup and maintain their Portal.

• Take end-to-end ownership of issues, including initial troubleshooting and identification of root cause by analyzing logs, code, and supporting tools.

• Work in close collaboration with Engineering, Product, and QA to build an understanding of the product and provide input on the roadmap.

• Collect information and document bugs with Engineering for product issues that are impacting customers.

• Know the technical architecture and specifics of Portal, and be ready to troubleshoot issues.

• Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

As the social & community lead, you'll be the person at Portal that is the "voice of the customer". You'll work closely with everyone else on the team, kickstart our social media presence, and take over operations of our Slack community. You’ll also become an expert on the product, and help the team with support.

Who you are

• You have good values.  You have high integrity. You understand why ersity matters and make others feel like they belong.

• You're experienced.  You have 2+ years experience working in a social, support, or community role.

• You're creative.  You adapt quickly to new information and aren't afraid to try 10 things that fail to find 1 thing that really works.

• You're empathetic. You can put yourself in the shoes of our customers and stay calm during difficult conversations.

• You know the tools. You're familiar with social media management tools and are opinionated about what the best setup looks like.

• You're an excellent written and verbal communicator.

What you'll do

• You'll lead social initiatives. You'll build and lead our social media presence across Facebook, Instagram, Twitter, YouTube, LinkedIn, and other websites.

• You'll lead our Slack community. You'll take over day-to-day operations of our Slack community, engage with our customers, and answer questions.

• You'll help with support. Just as with other members of the team, you'll become an expert in the Portal product and help with support.

• You'll create. You'll create or work with a partner to create native content for social media channels that defines and showcases our unique brand voice.

• You'll organize. You'll develop systems for other team members to utilize and benefit from social media.

• You'll measure. You'll develop and track measures of success for social media.

• You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, support, ops, etc.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now

Zone & Co’s Customer Success is hiring a Customer Onboarding Manager!

Zone & Co is a premier NetSuite Solution provider, a proud member of the Suite Developer Network, and creator of the #1 cloud billing & revenue solution - ZoneBilling. We work daily to change the way businesses innovate at scale using comprehensive cloud technologies built from core cloud systems - like Oracle NetSuite. We design our products to solve the real-life challenges of our customers, which we know all too well as ex- CFOs, Accountants, Project Managers, Developers, and more.

This is an incredibly exciting and momentous time for Zone with our recent funding, so there’s a wonderful amount of opportunity to make your mark and make an impact.

About the Job:

As the Customer Onboarding Manager, you will be responsible for executing the Zone & Co onboarding and customer readiness strategy to prepare new customers for their ZoneBilling implementation. In addition to overseeing the end-to-end onboarding life cycle for new customers, you will be tasked with streamlining the onboarding experience by collaborating across key internal teams including customer success, sales, professional services, and product development.

You have a keen sense for identifying unspoken needs during the onboarding process. This means you will also bring the ability to proactively solve problems or remove potential road blocks before they occur. And, because you’re adept at listening, you are able to organize and deliver customer feedback in a digestible and impactful way that inspires positive change within the onboarding process and customer lifecycle, holistically.

In many ways, you are the first person to build a long-standing relationship between new customers and Zone. Therefore, you set the tone of what to expect from Zone within the customer life cycle. Your helpful demeanor and customer partnership will, ideally, establish a win-win relationship that will stand the test of time (and many renewal periods 😉)

Requirements

What you will do:

• Gather, document, and maintain business requirements for new customer implementations
• Deliver onboarding trainings and materials to new customers
• Collaborate with the Solution Architecture team to ensure customers have appropriate documentation of their existing systems and processes so that we may move forward with solution design
• Ensure a successful transition to the Professional Services team upon completion of the onboarding program
• Effectively manage project schedule with multiple concurrent implementations
• Own and escalate any issues preventing successful onboarding/transition to professional services
• Create, manage, update project plans to track customer readiness for implementation
• Support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the Onboarding Lifecycle

Qualifications

• 2+ years of experience in a customer onboarding or project management role for a technology company (preferably SaaS)
• Proven ability to thrive in a fast moving, ever changing environment and make decisions with incomplete information
• Proven ability to manage a portfolio of accounts with keen prioritization and multitasking abilities
• Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation
• Strong drive to continuously learn and improve
• Strong organizational and analytical skills with a keen attention to detail Customer-first mentality; ability to empathize and build customer relationships

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We provide an initial stipend for setting up your home office. It’s important to note that Zone & Co is a fully remote company, and this is a remote job. All on top of fully-covered, top-tier health insurance and unlimited vacation. See our full list.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further ersify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.

Zone and Co is an Equal Opportunity / Affirmative Action employer committed to ersity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

We’re excited to hear from you!

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

We partner with businesses to help them understand, hire, engage, and enable the world's developers. The products and services are focused on technical recruiting, developer marketing, and enterprise knowledge sharing. Our clientele includes Google, Microsoft, Bloomberg, and many other Fortune 500 names.

As a Customer Success Manager (CSM) at Stack Overflow, you’ll work in tandem with multiple internal stakeholders to renew and grow business in our existing client base. The CSM can give strategic guidance and advice to customers of various sizes along various points of their customer journey. You want to be with a collaborative team where your experiences, effort, and ideas will matter. You’re relaxed yet professional, eloquent yet casual, and pleasant yet persuasive. Most importantly, you want to believe in the product you’re selling and take a personal interest in the growth of the organization.

What you’ll do:

• Strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals
• Be responsible for validating and championing the expansion and adoption growth within a book of business across customer profiles with various business needs
• Engage and meet with customers for Executive Reviews in order to develop a clear understanding of their needs, opportunities and possible solutions
• Coach and drive customers toward the maximum value application of Stack Overflow alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts
• Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty
• Identify common customer challenges amongst your CSM cohort and their books of business to help identify opportunities for enhanced product solutions
• Partner cross-functionally with Stack Overflow Account Executive, Product, Engineering and Marketing teams to continuously improve the customer experience
• Ability to craft internal and customer-facing assets
• Help drive customer references and case studies

What you’ll need to have:

• 5+ years of experience in a customer-facing customer success, account management, or strategic consulting role; SaaS experience is a preferred 
• College degree (BA/BS) 
• Passion for building trust and communicating effectively with customers
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
• Strong interpersonal skills and experience building strong internal and external relationships
• Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
• Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through customer issues

Nice to Have

• Experience with tools such as Salesforce and CS-centric tools is a plus
• Experience with a professional community management platform for a large technologically-focused user base

What you’ll get in return:

• Competitive Base Salary between $88K and $132K USD + Commission
• 20 days paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and paid sick days
• Long-term incentive (equity grant)
• Completely free health insurance (no copay, no premiums)
• 401K match
• Health & Wellness stipend
• Employees will never be poked with a sharp stick

If your role is not located in one of our offices…. We’ll reimburse you up to $2,000 to set up a great home office.

If you want to work in our office… You’ll be in our headquarters in New York City, and enjoy additional benefits like free lunches, transportation reimbursement, and all the espresso you can drink.

Work Environment:

We’re a remote-friendly team. Whether you work remotely or work out of our offices  you’ll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

We value ersity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records

Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace ersity.

But we want to add this:

We strongly believe that ersity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the ersity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

InvestNext is seeking an ambitious, driven, and motivated customer support champion to join a small team that is responsible for our customers’ experience. In addition to primary service delivery, they will be responsible for customer outreach and monitoring our self-serve resources to maintain a high-standard of overall customer experience.

The Customer Support Specialist is responsible for assisting with support issues through chat, email, and the occasional video call. An InvestNext product expert, you will be the face of our brand and the first-line support for our customers. A quickly developing platform, InvestNext has a number of different features, products, and services that the Support Specialist is expected to speak to and support for our customers. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position.

Requirements

• Monitor the customer support Intercom box and optimize to drive down response time by implementing a resolution bot and evaluating the chat experience to drive improvement.
• Own the customer satisfaction score by reaching out to customers who left “unsatisfied” scores to provide resolution.
• Monitor and own incoming customer reviews
• Create new automation flows to address a commonly asked question using a chatbot.
• Join the team stand-up to touch base and share priorities and any roadblocks.
• Troubleshoot issues that users experience and provide recommended solutions to the project development team.
• Monitor support articles and videos to ensure they are in tiptop shape
• Write help articles to walk users through a newly released feature (or a common roadblock that you see our clients having trouble with that day)
• Launch content that receives successful interactions with our users.

Benefits

• Unlimited PTO with mandatory minimums
• 8 paid holidays
• Flexible working arrangements (remote team)
• Co-working space allowance
• Employee stock options
• Computer of choice
• Generous health plan for you and your family
• 401(k) plan

Salary Range: $50,000-$65,000 DOE

We are a global scale-up from Barcelona, disrupting the floriculture and gifting industry.

We create new ways to make everyone’s days feel vibrant. Our field-fresh flowers and plants change hands up to 7 times fewer, so they’re delivered extra fresh. We only work with growers who hold socially and environmentally responsible certifications. We pay fair prices, create long-term partnerships and provide them and their communities with better work and living conditions, so they can all thrive.

We also take care of every step of the process: from fast deliveries to awesome packaging and an award-winning customer care team. The Colvin experience brightens up both the sender’s and receiver’s day.

We currently operate in 5 countries and have offices in Barcelona, with a remote-first culture. We are powered by a culture of ownership, innovation, customer obsession and humbleness, always going the extra mile to achieve what we propose to our customers.

We recently closed our €45M financing, and we’ve been recognized as LinkedIn's Top 2 Startup 2021 in Spain. But all of that is just the beginning of a long journey to continue inspiring people to make life vibrant.

We are currently looking for a Community Manager Intern for Germany to join our Global Social Media Team, to operate all of Colvin´s german accounts (prioritizing IG) together with a Global Social Media & Growth Team.

Requirements

What will you do?

• Manage and grow the company's social media profiles and presence, including Instagram and Facebook and additional channels that may be relevant
• Engage with communities and consumers through social media channels, with the goal of generating traffic and strengthening our brand
• Work directly with the Global Social Media and Influencer Marketing team.
• Develop content calendars, work with a creative team to create content, and post content regularly to social platforms
• Respond to community comments and questions
• Proactively search for mentions, comments, and trends that might be relevant to the brands and communities they manage
• Stay in tune with post performance based on both community engagement and paid media metrics, and using that information to determine whether content is a success

What are we looking for?

• Native German speaker with excellent writing skills, and fluent in English
• Knowledge of Social Media platforms, experience in Marketing, Community or Communications will be nice to have.
• You are interested in working in a startup where many things are hectic at times, and where you have the chance to contribute and make a difference
• Strong interpersonal skills, friendly, positive attitude
• Ability to multitask, work independently, and make accurate decisions with a sense of urgency
• Interest in flowers and plants :)

Benefits

We are a fast growing company with a team motivated to disrupt the world of flowers. Are you in?😀

Some of our perks:

🚀Flexible working hours and it means: 100% flexible

🌎Remote first culture: you can work from Barcelona or from any other part of the world (or one month in each place?) :)

✨Coworking space open 24/7 with free gym, private terrace, etc.

💯Free language lessons

✳Cobee card for flexible retribution on food, transport and kindergarten

🌈Join a talented team where all ideas count. Our team comes from top world companies.

Would you be excited to help drive a movement to get kids across the country learning outside? If so, we’d love to talk to you. We're hiring a Community Development Manager to help us amplify our movement in more communities across the country.

Tinkergarten is the national leader in outdoor, play-based learning. We are a fast-growing, social impact company founded by education and tech industry vets. Our platform, training and curriculum equips a network of thousands of teachers to lead live online and in person outdoor, play-based kids classes everywhere.

The ideal candidate is a mission-driven leader ready to help enable our team of Tinkergarten Leaders to serve their local communities by teaching Tinkergarten classes, promoting the program broadly, and increasing enrollment. In turn, we’re shifting family culture toward valuing time outdoors to play, explore and learn together.

To be successful in this role, you understand how to maximize enthusiasm and participation in a workforce of independent field representatives whether they teach Tinkergarten daily, weekly, or occasionally. Your energy, persistence and influence are key success factors in this role. You carefully motivate people across a range of comfort, experience levels and skillsets, then develop engagement, skill and build confidence to achieve more impact. You have a ruthless discipline for prioritization, careful implementation of programs, and endless energy to motivate, train, nurture, recognize, and develop people. You are a key force of nature in our endless pursuit to reach more families.

Responsibilities:

• Train, develop, and coach a team of independent contract Leaders to effectively drive higher levels of enrollment in classes and increase the size of the overall network.
• Develop and prioritize programs and tactics that help us to achieve our goals.
• Manage toward annual, quarterly, and monthly goals and drive the field execution to exceed our targets.
• Represent the voice of our Leaders to the central team, work collaboratively with a cross-functional team to affect strategic priorities, programs and policy decisions.
• Produce training materials and conduct periodic live training sessions for the Leader team that primarily focus on sales and recruiting.
• Develop relationships with key Leaders to perpetuate a strong culture of supporting and learning from one another.
• Foster a positive, inspirational, and motivational culture supported by an intentional incentive and rewards system that drives desired results.

Requirements

• 2+ years of experience in community organizing or workforce training and development with a proven track record of success.
• An experienced communicator, written and verbal, who can deliver messages that inspire, motivate, and create actionable results across a erse range of people.
• Eager to leverage data and reporting to gain clear and actionable understanding around how to more effectively increase our reach and impact in each community.
• Highly organized self starter who manages your own priorities for maximum time efficiency and impact.
• The consummate team player who seeks a high energy, positive start-up environment: eager to manage multiple work streams and demonstrates ingenuity and patience as support systems scale.
• Open, honest with a direct style of communication derived from integrity and conviction to do the right thing.
• Comfortable with spinning up on new web tools and using Excel to express ideas.
• Unstoppable! With the confidence and ability to achieve top-level results!

What would set you apart

• Examples of personally driving increase in impact, fundraising, sales, high growth through establishing programs and coaching teams to achieve success.
• Experience in sales and marketing of family support or social impact products or services.
• Knowledge of or a strong interest in early education, parenting topics, and/or the outdoors.

This can be a remote position or located in our office in Northampton, MA or Brooklyn, NY.

We welcome all to apply, because we believe that erse teams are stronger teams. We encourage potential teammates to please review our vision, mission, core values and commitment to equity.If you’re excited about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply.

Benefits

At Tinkergarten, we know how impactful a meaningful work/life balance is to the wellbeing of our teammates. We’re big on “filling our buckets” with joy and play. That’s why, in addition to a robust Medical, Dental & VIsion benefits package, we’re also thrilled to support our employees with:

• Company Equity
• Team Play Breaks: We coordinate opportunities for the entire team to take an afternoon to unplug and play outdoors during working hours.
• Generous PTO, Sick, Holiday, and new parent paid leave policies
• A supportive, connected company culture across a fully remote team.
• Complimentary Tinkergarten Classes for employees and the children in their care.

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
• Do you love supporting school districts and students to help them solve problems?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Customer Success Manager?

• Love to create strategies? You will design and execute a proactive adoption strategy with customers
• Passionate about organizing processes? You will develop a project timeline and ensure task owners are on schedule
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.

Requirements

What you will need to be successful here:

• Proven experience implementing enterprise software and driving successful retention rates in a SaaS environment
• Experience with creating customer facing decks and presenting to groups
• Ability to figure out creative solution to our districts’ biggest problems
• Excellent team player with the ability to roll up their sleeves and build a great company
• Ability to collaborate cross functionally with a erse range of stakeholders
• Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
• Capacity to set correct expectations and manage issues to completion

What would be great to have:

• Experience in educational technology is a bonus
• Experience in the education space and customer success
• Experience supporting large K-12 school districts as customers
• Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!

Benefits

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• Health, dental and vision benefits
• Paid Family Leave
• Unlimited PTO
• Equity in company
• $75,000-$80,000 with bonus possibilities
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

The VP of Customer Success will build and lead a team that will make Polygon's customers and partners successful through high-impact engagement, problem solving and value creating by leveraging resources from within Polygon and the broader web3 ecosystem. They will partner cross functionally with business development, developer relations, marketing and product teams to ensure that Polygon's customer and partners are successful and have the support they need to achieve maximum potential.

They will create process and structure to have coverage across all customers and partners and provide industry standard response, issue resolution and consistent communication internally and externally.

 The ultimate measure of success will be Polygon Studios’ customers’ engagement as measured by speed/ease of adoption, retention on Polygon technology, and overall satisfaction (NPS).

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

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Position Summary:

1. Provide general administrative support to CEO including but not limited to: Calendar management / Key records and files filing / Office maintenance/ Daily Payment / Vendor sourcing when required / Expense & Medical claims / Other administrative support

Our Ideal Candidate:

1. Academic or Professional Education/Qualifications

Location：San Francisco, hybrid remote OK

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Pathwire, a Sinch company prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?

The shift we are looking to fill Monday-Friday 7:00am - 4pm CST

Application Support Administrators should be able to:

• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)

Our Team

We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.

Knowledge/Skills/Ability

• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service

• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Requirements

• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support

• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels

Benefits

• KEEPING YOU HEALTHY: Pathwire offers 100% employer paid comprehensive medical, dental, and vision plans (US). We offer a variety of supplemental plans to meet your inidual needs and provide access to telehealth for all participants.
• KEEPING YOU BALANCED: Pathwire provides free virtual counseling resources through our Employee Assistance Programs. Your mental health is as important as your physical health.
• FINANCIAL SECURITY: We offer an employer match for 401k participants to help you plan for the future (US).
• TAKE A BREAK: We believe performance at work requires balance at home. This is why we provide 5+ weeks of time-off to all employees.
• FAMILY PLANNING: We know that families can be built in a variety of ways and this is why Pathwire offers paid parental leave and family planning support.
• WORK WHERE YOU ARE: It’s not where you work that matters. This is why we provide flexible remote work offerings for most of our roles.

Pathwire embraces ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Keeper is hiring talented Bilingual B2B Customer Support Representatives to join the APAC Keeper Customer Support team. This is a 100% remote position! You must be available to work M-F 6pm-2am CST We are looking for candidates fluent in the following languages:

English/Japanese (written and verbal)

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on technical support with current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance.

About Keeper

Keeper Security, Inc. ("Keeper") is transforming the way organizations and iniduals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.

Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified and FIPS 140-2 validated and Keeper is the only enterprise password management solution listed on the FedRAMP marketplace. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.

Join an elite team of highly skilled Technical Support experts and play a key role in solving complex technical issues for Keeper customers.

You’re right for this job if you:

• Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Are excited to coordinate & conduct training and onboarding for clients
• Love to take on complex technical questions
• Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
• Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can maintain a high level of professionalism and establish a positive rapport with every client
• Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements

Job Requirements:

• An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Familiarity with Salesforce experience, or similar technology
• Hands on experience with Google Suite and MS-office tools
• Excellent communication and customer service skills
• Knowledge of technical troubleshooting

Preferred Requirements:

• Bachelor’s Degree
• Knowledge of Keeper Security tools and applications
• Technical proficiency with smartphones, tablets and computer

Benefits

Benefits (Need to double check these for APAC)

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Are you known for your ability to inspire your Customer Success teams and others to achieve greatness? If you’re an overachiever, who enjoys delivering exceptional results and wants to help build our business, this will be an exceptional job opportunity for you!

As a Manager of Customer Success Managers at CloudTrucks, retaining & expanding our fleets is our main focus. You will work closely with the VP of Sales & other revenue leaders to support the overall business strategy that drivers revenue growth.

Customer Success is here to ensure our Business Partners, owners of our fleets, are utilizing CloudTrucks to build the most successful trucking business, on their terms. When our Business Partners make money, CT makes money - and this makes Customer Success a Mutual Success-driven organization.

By having a holistic understanding of the industry, CT Platform & internal team processes, we will consult our Business Partners on how they can reach their desired business outcome with CT. Through product education, we will increase adoption of the app & business management tools. Through relationship management, we will build trust to retain our fleets. Through monthly check-ins, we will provide insight on their performance with CT and understand their business goals to help them be the best business partner to CT.

• Actively coach and develop Customer Success Managers on your team

• Meet or exceed monthly/quarterly Customer Success KPIs (NRR & Churn)

• Reinforce operational excellence (attaining SLA’s, CSM opportunity oversight, etc.)

• Deliver Monthly Business Reviews

• Ensure retention & expansion strategy is communicated clearly to your team

• Identify trends within the business and develop strategies to adjust accordingly

• Recruit talented CSMs to make sure your team is at full head count

• Reports to VP of Sales; Directly manages a team of 7-9 Customer Success Managers

• Progress through new hire onboarding process

• Establish and run weekly team meetings including 1:1’s with your direct reports, define inidual goals with each CSM to be reviewed and discussed in bi-weekly business review and staff meeting; report on your team’s KPIs, progress to weekly/monthly/quarterly goals

• Understand CloudTrucks Salesforce.com instance. You can customize reports, dashboards, and required data to give you an optimized view into your teams performance

• Have successfully taken a driver through the entire post-sales cycle

• Hire (or promote) your first CSM

• Deliver your first Monthly Business Review

• Schedule 3 external meetings with CloudTrucks customers to gain a better understanding of where we can improve their experience

• Review updated Retention & Expansion Strategy based on review of team and overall feedback

• Create coaching scenarios to improve the performance of your team

• Ensure your team maintains high standards of data integrity within our Salesforce.com instance, resulting in increased levels of connection rates with existing customers from our sales and marketing programs

• See improvement on Inactivity & Churn rates based on consistent coaching

• Maintain budgeted CSM headcount

• You have 4+ years of proven relevant Customer Success or Sales experience, preferably in a fast-growing SaaS company

• You can demonstrate that you’ve built scalable processes and implemented strategies that have led to a proven track record in the SMB market

• You have strong negotiating and strategic retention & expansion skills – creating a business plan, qualifying targets and prioritizing efforts

• You have proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability

• You have knowledge of Salesforce, Apple products, Google Docs and Excel

• Competitive salary

• Unlimited PTO

• Rock solid medical, dental, and vision plans

• Ongoing training and growth opportunities

• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly

• Enough freedom to spread your wings while still holding you accountable

• Work remotely

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business. Recently, we raised $115 million in a Series B round. Here is a letter from our CEO that describes what's next.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.