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DMarket is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Representative Work from Home, USA – Accredo

Location

Virtual, US

Category

Customer Service & Claims

Job Id

22010750

Are you passionate about helping people? Do you want to work at home? THINK CIGNA…we are changing health care to make it more affordable, personalized, and focused on helping the whole person to achieve better health. As a Customer Service Representative, you’ll join an elite team of patient advocates, responding to phone inquiries regarding prescription medications for Rare diseases.

Here’s a little more on how you’ll make a difference:

• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

What You Should Have:

• High School Diploma / GED required
• 1 year of relevant experience
• General PC knowledge including Microsoft Office
• Excellent communication skills (verbal and written)

What you’ll love about working here:

• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Choice of three unique medical plans
• Prescription Drug, Dental, Vision and Life Insurance
• Employee Contributions for HRA and HSA accounts
• 401K with Company Match
• Paid Time Off and Paid Holidays
• Tuition Assistance

NOTE: You will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.

ABOUT ACCREDO

Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives.

For this position, we anticipate offering an hourly rate of $17 – $22, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Customer Service Lead

Location: Remote

Job Description

As a Customer Service Lead, you will be an instrumental part of ensuring the most exceptional contact quality and service possible for Minted’s customers. CS Leads are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting to a Team Supervisor, you will serve as a Minted subject matter expert, providing in-the-moment coaching and support to allow the team to deliver excellent service. Team Leads will use problem-solving and people skills to support the team through multiple channels, driving productivity while monitoring incoming contact volumes, SLAs, and associated prioritization to tackle the highest priority cases first. Team Leads have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with Minted, and you support CSRs to do this by offering hands-on team support.

Responsibilities:

You will:

• Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts
• Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring
• Provide interval updates to the team, sharing hourly progress versus SLA targets
• Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns
• Serve as the first line of defense for escalations for the broader Customer Service team
• Approve service recovery requests and produce promo codes
• Stay up-to-date about the knowledge base for Minted products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements
• Work closely with the Team Supervisor to support the CSR coaching process
• As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support
• In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team
• Promote a positive and friendly environment supporting good morale and cooperation

You are:

• Professional, with leadership skills, and excellent interpersonal and communication skills
• Someone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policies
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward inidual and departmental goals
• Comfortable using technology; ideally familiar and experienced with eCommerce
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You have:

• A Bachelor’s degree or equivalent work experience
• 2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfaction
• A proven track record of supporting Minted customers with exceptional service
• Excellent written and verbal communication skills
• Detail-oriented, problem solver, promotes a positive team environment
• Excellent computer/software skills. (Google Docs, Sheets, and Slides)
• Experience with Salesforce or other CRM software a plus

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and ersity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Customer Service Representative

*This is a 100% remote work from home opportunity. 

Every great journey begins with a single call. Viking’s Customer Service department seeks to add Travel Service Specialists to join our growing team. Successful candidates receive 6 weeks paid training before transitioning to the customer service team. Looking for a challenging, yet rewarding career in a fast-paced environment? 

Job responsibilities

• Effectively and empathetically assist a high volume of customers with their existing bookings
• Listen, assess, and resolve customer questions and concerns to achieve the highest level of customer satisfaction
• Make outbound calls and provide additional information as needed
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Clearly communicate company policies and procedures
• Maintain inidual and team service quality goals
• Assist guests with general itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
• Maintain inidual service quality goals, and adhere to the Call Center Matrix for improved customer satisfaction results
• Provide technical assistance to callers as needed
• Maintain customer records in company Microsoft Dynamics CRM tool

 General Requirements

• Previous call center experience (2+ years) in high volume call center
• Excellent verbal and written communication skills with high level of attention to detail
• General PC skills, including experience with Microsoft Office
• Proven ability to provide customers with a first call resolution
• Ability to problem solve and think outside of the box to find solutions for complex inquiries
• Ability to develop strong customer relationships and adjust as needed for each customer
• Adaptable to change and willing to accept coaching and feedback
• General knowledge of world geography

Technical/Home Office Requirements

• High speed internet access (minimum 20mbps download/upload speed) on a line dedicated exclusively to connect with Viking equipment
• Direct ethernet connection to modem/router (Wireless connections, Wi-Fi extenders, Wi-Fi repeaters, MIFI and/or personal hotspots are not compatible with Viking equipment)
• Distraction free workspace with desk that can accommodate a computer, telephone and 2 monitors

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
• 401(k) with company annual match
• Paid training, vacation, and holidays
• Opportunity to take a free and/or discounted Viking cruise
• Other travel discounts through IATA
• Discounted theater, theme park and movie tickets 

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards.

 #LI-DNI

Customer Success Manager, Brands (EMEA) – UK Based, Remote

KORE Software is the global leader in engagement marketing solutions comprised of KORE Software, Hookit, Sports Alliance and KPI (KORE Planning and Insights). Over 900 brands, venues, and sports organizations trust KORE's tools and platform as a source of truth that drives smarter partnership decisions and deepens connections with their audiences. Through Sponsorship Management and Evaluation, Ticketing & Fan Engagement, and Data Management & Analytics, KORE's two-sided network unites corporate sponsors, sponsorship properties, and their fans with solutions that accelerate and inform an organization's ability to act. This allows brands to enhance the fan experience, maximize returns of partnerships, and spend time where it matters.

The Role

KORE Software is looking for an organised, energetic, data-enthusiast and driven teammate to join our growing EMEA team as a Customer Success Manager. In this full-time position, you will work closely with senior members of the Success team managing KORE's relationships with brands across sports and entertainment. The Success department is responsible for developing and maintaining lasting relationships with a focus on onboarding, customer service, advocacy, and retention, as well as outcomes including up-sells and cross-sells. As a Success Manager, you will report to the Regional Manager of Brands and will become a critical member of the team supporting them, with the right candidate assured of a defined path for further responsibilities as core competencies develop. With the recent growth undertaken at KORE, this is an ideal time to learn and grow whilst working with fantastic and exciting clients across EMEA.

The ideal candidate for this position will be self-motivated, have strong communication skills, be able to manage client requests, fulfill contractual commitments, manage deadlines, and be able to work well in a team-based setting with internal and external stakeholders. Contractual commitments and client service include fulfilling reports, as well as providing thoughtful data-driven insights.

Job Responsibilities:

Drive Customer Success Outcomes

• Optimize customer journey and delight customers
• Reduce churn
• Grow revenue on current customers through up-sell and cross-sell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference-ability
• Ensure seamless handover from Sales to CS for your clients
• Learn from industry best practices and apply continuous improvement
• Ensure effective, efficient, and transparent onboardings
• Build long-term relationships with high-level clients to maximise revenue opportunities

Manage Customer Success Activities

• Customer Support
• Renewals
• Up-sell and cross-sell
• Contractual reporting
• Customer advocacy
• Drive customer referrals
• Collaboration with product team for improvements

Required Skills/Experience:

• 3+ years' experience working with brand accounts
• Previous experience at a sports/entertainment and/or SaaS/technology organisation
• Data driven, highly analytical, critical thinking, and organisational skills are a must
• Comfortable learning and working independently in a remote environment
• The ability to prioritise and manage your own workload
• Excellent communication and people skills
• Meticulous in preparing deliverables and comfortable leading presentations
• Comfortable working in a fast-paced, collaborative environment
• Demonstrated desire for continuous learning and improvement
• Salesforce experience preferred but no required
• Ability to travel when necessary
• Fluency in spoken and written English
• Additional language(s) an asset

This is an exciting time to be joining KORE, and for the successful applicant, they will be joining a dynamic and collaborative team committed to giving best in class service to our customers. This opportunity will broaden your skills and expertise in technology, whilst working in the exciting industry of sports and entertainment.

Our Values

We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

We are accountable. We take ownership in the quality of our work and can be counted on to deliver.

We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.

Since 2012, we’ve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.

It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.

For more information, access www.infusemedia.com.

Client Success Representative is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

• Develop and maintain relationships with a select group of named accounts to ensure campaign success

• Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

• Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

• Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

• Create and coordinate account documentation including reports, RFPs, and other recommendations

• Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Minimum two years of account management and/or customer success/service experience preferred

• Organized, detail-oriented, and able to manage 30+ clients at once

• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

• Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Compensation commensurate with proficiency and experience level.

Our Hiring Process:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting (or Zoom, for as long as we are in a pandemic) where you will meet our INFUSEmedia team.

• From there on, it’s decision time! If you are still excited to join INFUSEmedia and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Benefits:

PTO

Paid holidays

Paid Sick Days

401K with a company match

Short Summer Fridays 

Health/Dental/Vision Insurance

Life insurance

CCRD Customer Service Representative – Work from Home

Location

Virtual, US

Category

Customer Service & Claims

Job Id

22017154

CCRD Customer Service Representative

Band 1 Job Description

• Customer Service Representative
  • Do you enjoy helping Health Care Professionals? Do you thrive in a fast-paced, customer-focused environment? Then start your rewarding career as a part of our growing Coverage Review Department! Cigna is one of the largest and fastest growing health insurers in the world.
  • At Cigna, we invest in you. As a Customer Service Representative you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success. Cigna encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.
• Role Summary
  • In this pivotal role, CSRs respond primarily to phone, also fax and online inquiries from health care professionals to assist them through the medication prior authorization process.
  • The successful candidate will be able to interact appropriately and efficiently with health care professionals using excellent interpersonal and listening skills, critical thinking, and problem solving skills.
  • The ability to use computer-based resources in a highly effective manner is a must.
  • Confidently able to educate and provide accurate responses to inquiries is crucial for success.
• Primary Responsibilities
  • Collection of structured clinical data for prior authorization and non-formulary exception requests following the guidance provided in our online prior authorization tools and/or corresponding forms.
  • Initial screening of requests based on guidance given by online prior authorization tools.
  • Approves prior authorization requests if the data collected meets the approval specifications.
  • Refers prior authorization requests that do not meet the approval specifications to a Pharmacist for clinical review.
  • Independently responds to contacts ranging from routine to moderate complexity. May seek assistance with health care professional services issue of substantial complexity.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.
• Qualifications
  • Must have competent computer skills, be familiar with Microsoft office and have a working knowledge of Windows operating system.
  • Excellent interpersonal communication, attention to detail, critical thinking skills are essential
  • Candidates must have a quiet and private space designated for work
  • Must be able to work any schedule given between 8:00am 9:00pm Eastern. Monday through Friday.
  • Flexibility to support extended hours and overtime as determined by business needs in order to meet customer expectations.
  • Able to maintain 100% attendance throughout 4 weeks of training and excellent attendance beyond training.
  • Generally has one to five years of call center customer service experience.
  • High School Diploma or GED Required.
  • Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
• Position not applicable in Louisiana, Nebraska, and Rhode Island

For this position, we anticipate offering an hourly rate of $17 – $22, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

We're looking for a Bilingual Customer Experience Agent (French/English) to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

Reporting to the Manager, Customer Experience, you will be a part of our Customer Success team where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo's new and existing clients.

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

• Handling inbound customer inquiries and support requests in both written and verbal French and English
• Proactively reaching out to customers that require assistance or account reviews
• Communicating directly with customers to identify their goals, direct them to best practices and answer product questions
• Work in a progressive and challenging environment where you will be rewarded for your hard work
• Assisting in developing best practices for handling support requests
• Assisting the Manager, Customer Success in retention and upselling
• The working hours are generally between the hours of 6:00am - 5:00pm daily

✨Who You Are

• Minimum 1 years' experience in a customer-facing support role in a SaaS environment.
• You are an excellent bilingual communicator – both written and verbal French and English. While we don't require any formal assessment like DELF, we're looking for someone who is fluent in French but can use English just as effectively in a social, professional or academic context. 
• Experience with customer support software (Zendesk).
• Strong business, operational and technical aptitude.
• Comfortable working in a fast-paced, scaling SaaS company

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

Want to see more? Check out our Culture Book here!

CallMiner is currently seeking a Senior Director of Customer Success to lead our Financial Services customer success team. The location of the position may be remote but will be servicing a majority of customers in the Eastern time zone and must be open to travel as much as 30%. The ideal candidate will have a deep understanding of commercial account ownership with prior experience handling key accounts while also leading a team responsible for onboarding, adoption, renewals and expansion in an enterprise SaaS organization. The Senior Director of Customer Success will be a player/coach role, responsible for handling strategic accounts while leading a team of customer success managers and analysts supporting customers of their own. In this capacity, the Sr. CSD will work with assigned clients and serve as the strategic advisor and primary business contact for our client executives. This role requires building strong relationships with executives as well as working effectively to engage all levels of our customers' organization.

Requirements

• Mentor CSMs and new additions to the team to allow them to become productive members of the Customer Success organization
• Manage the customer experience from sales handoff through post-sales onboarding & adoption for assigned customers.

• Responsible for revenue retention and growth of a $10m+ book of business
• Know your customer. Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them
• Consult & drive customer program team to identify, plan and execute their company's strategic analytical objectives using standard change management processes
• Ability to provide thought leadership to customers and challenge perceptions, where appropriate, to guide them in defining, building and measuring interaction analytics use cases
• Work with customer executive sponsor to ensure that each business initiative is in support of a strong value story, while driving/influencing the development of a measurement plan to quantify the successful outcome.

• Establish and maintain knowledge of platform capabilities and how those map to specific business outcomes.
• Anticipate and identify issues & conflicts to diffuse and, if necessary, provide an escalation path to ensure swift resolution of customer issues.
• Proactively identify customer advocates that can provide case studies and references based on successful outcomes to sales and marketing.
• Maintain strong knowledge of assigned customer portfolio and ability to articulate the primary strategic business objectives and the business drivers behind the objectives.
• Maintain an understanding of customers' immediate, short and long-term business needs to protect, retain and increase revenues

• Drive account retention by actively managing the customer journey through the entire life cycle.
• Own the renewal process, proactively assessing risk landscape, escalating when appropriate, communicating business value alignment, and developing save and close plans accordingly
• Proactively identify, qualify, and develop business case for upsell and cross sell opportunities
• Participate in yearly customer conference and provide input for the direction and agenda of applicable events and webinars
• Communicate effectively with other internal team members to ensure resolution of problems

• Effectively and accurately use and maintain all sales and operational tools in managing customer account activity
• Active contributor in identifying and building out efficiencies in the CallMiner customer success organization
• Influence the product roadmap through participation in Product Meetings

Required Skills & Qualifications:

• 6+ years in customer success, account management or client relations

• Prior Experience leading a team of Customer Success Managers
• Bachelor's degree in a business-related major or equivalent work experience
• Experience developing and managing B2B customer relationships with key enterprise accounts
• Experience with the development, execution, and overview of account plans
• Ability to manage customer expectations and be assertive, persistent, and persuasive

• Able to engage C-level management decision makers as well as influencers at any level
• Excellent communicator with strong written and verbal communication
• Demonstrated ability to understand customer requirements and translate into a quantifiable solution
• Strong financial acumen with experience supporting revenue generating or cost reduction initiatives
• Adept at mediating and managing conflict and turning detractors into happy customers

• Ability to effectively prioritize workload and manage changes in priority and direction
• Must be computer literate; have experience using Microsoft Office Suite and other customer centric software
• Potential travel up to 30%

Nice to haves:

• Experience supporting the sale and implementation of AI driven SaaS in the CXM, BI, CCaaS, WFM, or conversational intelligence spaces.

• Prior experience in Customer Success or Account Management in a SaaS environment
• Experience selling to and servicing financial services customers

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2021 Top Place to Work by the Boston Globe and a 2022 Top Workplace USA by Energage.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both inidual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.

Customer Success Associate

Home-based

£28-32, plus equity

About us

Vestd is the UK’s original share scheme platform for startups, scaleups and SMEs. Our mission is to encourage founders to use equity as a lever for business growth.

We are an innovative, fast growing fintech startup with big ambitions, and our team is on a mission to increase equity inclusion.

Requirements

The role

The Customer Success Team is obsessive about delivering first class customer service, this is what makes our company stand out and is at the heart of Vestd’s mission to make equity more accessible. Our client base is predominantly C-Suite executives and founders so our dedicated team are experts in nurturing and guiding customers through this highly complex process, so an appetite and aptitude to learn is essential in this role.

You will fit in here with your keenness to truly understand the product itself and how it can work for the customer, as well as being driven to help them succeed in using it to the fullest.

Vestd have a strong team ethos and really work hard to keep levels of collaboration high not only with your initial team but across the company too, you can expect lots of exciting exposure to seeing how a company grows.

This particular role will be focused within either the support or onboarding teams, where your previous skills and experience along with interests will help decide that. You will be confident at working with a ticketing system and taking ownership of customer enquiries and requirements from beginning to end, and managing your personal workload.

Responsibilities

• Responding to customer queries in a timely manner.
• Holding video calls with customers to guide them.
• Build customer loyalty and reduce churn.
• Proactively keeping customers engaged and regularly using the product.
• Acting as an advocate for the customer.
• Liaising with our product team to continually enhance the product.

The core skills we are looking for are as follows, with bonus points on offer to help you really stand out from the pack:

Essential

• Excellent working knowledge and mathematically competent with excel.
• Proficiency with digital platforms.
• Professional experience working with customers (preferably in a digital/SaaS environment)
• A proven track record with supporting a customer journey and driving improvement to customer engagement
• Ability to learn quickly.
• Proactive approach to learning.
• Able to analyse complex issues and provide practical and creative solutions.
• Positive attitude
• Brilliant at prioritisation and managing own workload as we work entirely remotely
• Obsessive levels of attention to detail
• Ability to understand and empathise with our customers

Bonus points

• B2B SaaS experience
• Experience of working in a remote team
• An understanding of how equity works
• A passion for startup life
• Entrepreneurial/Intrepeneurial mindset

Benefits

What you can expect

Vestd is a fast-growing, ambitious and progressive startup. We are a erse team with a strong work ethic and plenty of hunger to win.

Customers love our innovative product and the support that they receive, which makes working here very rewarding.

You’ll learn a huge amount from people who have decades of combined experience building successful businesses.

Our team works remotely, so you will have a lot of flexibility in terms of where, when and how you work. What matters most is your contribution. We will give you as much support as you need along the way, though you should have a strong desire for autonomy, which is one of our company values.

Why work for Vestd?

Your work will make a huge impact and your voice will be heard. Here are the award-winning benefits you can look forward to as one of our folk:

• 100% remote, no commuting!
• A flexible working environment to help you achieve the best work/life balance.
• Equity, of course!
• Team retreats twice a year (subject to COVID restrictions), which includes an overnight stay and a big focus on fun and team cohesion.
• A personal training and personal development budget to keep your career and professional growth on track.
• Great team ethos, connect through regular team and company socials.
• Budget to get set up with home working equipment
• Monthly recognition scheme, where we celebrate our folk.

We’re looking for somebody with initiative who can see both the business and their own growth path. It is a great time to join our team and this is a superb role for the right person.

If all that sounds like a good fit then we can’t wait to hear from you. Please email your CV with a covering note to [email protected], outlining why you are a perfect fit for this role.

We’re striving to build a erse team and welcome applicants from all backgrounds to apply. We believe that unique differences are what makes a strong team and are actively committed to building an inclusive work environment.

You will need to be primarily UK based and eligible to work in the country.

• Are you passionate about helping and supporting people through exceptional customer service?
• Can you speak Cantonese, Mandarin and/or Japanese?
• Are you ready to work with an employer who invests in its’ people and is open to conversations about who you are and what support you need?

Here at Woven we are passionate about our values and want you to be too!

If this sounds like you, then this is the role for you!

The Role

• Job Title: Customer Service Advisor - Mandarin/Cantonese/Japanese
• Job Type: Temporary
• Location: Remote
• Hours: 37.5 shifts between Midnight - 09:00am Monday to Friday (full time)
• Salary: £15 per hour
• Start Date: August 2022
• Training: You will be expected to attend 2 days training from 9am to 5pm

This is a brilliant opportunity to join an exciting campaign focusing on delivering exceptional service to one of our clients. In this role you will be speaking with customers through voice platforms, ensuring you go above and beyond to resolve their query with the best possible solution then and there!

About You

We are looking for someone who really wants to make a difference within not only the customer journey experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting 'Includability' partnership for all! We are a Real Living Wage employer, who are recognised as ‘Disability Confident’,'Mental Health Confident', honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

Requirements

• Provide exceptional levels of customer service through spoken means
• Solve customer queries with the best possible solution first time around
• Recording details accurately on in-house systems
• Responding to customers within given time frames
• Apply Woven values to everything you do

Key Skills

• Strong communication skills and resilience
• Fluent spoken communication in Cantonese, Mandarin, Japanese or both
• Willingness to learn and adapt at pace
• Excellent customer service skills
• The ability to multitask effectively
• The will to succeed and strive for excellence
• Ability to empathise with the customer and resolve queries first time
• Able to work independently as well as part of a team
• Previous experience using CRM systems is desired
• Preferable Contact Centre experience

Benefits

• Benefit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
• An online e-learning platform that you can unlock access to 600+ CPD certified courses
• Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
• Enjoy interactivity through TEAMS with your work colleagues who are located all around the UK
• Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes
• Engage in 'Zen for 10' and #getupoffathatthing exercise and stretching routines
• Receive training from our Woven Learning team and build a career with Woven Development and our RISE apprenticeship programme
• Nominate and be nominated for The Wammys! Woven's answer to the Oscars (without the drama!)
• Real Living Wage Employer
• Savings Club
• Cycle to Work Scheme available
• 23 days holiday rising to 25 days after 5 years' service
• 3% Pension Employer Contribution
• 5% Pension Employee Contribution
• 4 x Basic Salary Life Assurance
• Up to 5% Performance Profit Share

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.

In tackling the hardest problems, we believe that working together will produce better solutions.

Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix’s DSM solutions.

What you will deliver:

• Own the customer relationship with Fortanix customers, acting as a voice of the customer with GTM, Product and Engineering.
• Help with customer onboarding and training, thus driving adoption.
• Understand customer requirements, challenges, and the business outcomes they are expecting from their investment.
• Create and execute customer roadmaps. Drive consumption and ongoing usage of Fortanix with a high level of CSAT.
• Develop and execute strategic account plans with a focus on increasing product adoption new routes to value.
• Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers.
• Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within Fortanix.
• Proactively monitor and track usage, product consumption gaps, identifying opportunities to address potential issues.
• Be an expert on Fortanix, customer use cases and product integrations, while staying current with industry trends in crypto, HSMs and secure computing.

Requirements

Must Have:

• Bachelor’s degree in business or engineering, or equivalent work experience
• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
• A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
• Demonstrated experience fostering relationships with technical and non-technical customer personas.
• Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.
• Familiarity with HSM and crypto technology. Experience with HSM from another company is a plus.

Desirable:

• Experience working in a global organization with customers in different geographies.
• Comfort communicating in challenging customer situations.
• A demonstrated record of success in delivering customer outcomes.
• Experience in shaping positive relationships with new customer stakeholders or customer detractors.

Benefits

• Unlimited PTO (it’s between you and your work)
• Health Insurance, Dental and Vision.
• Friendly culture that brings the best out of everybody
• Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead

Fortanix is an equal opportunity employer that celebrates ersity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a erse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply!

You’re a hyper-organized professional hungry to learn how agencies manage accounts and eager for the challenge of supporting the senior leaders responsible for building those relationships. You thrive as the coordinator for a distributed team of account executives, helping plan and schedule their activities across numerous clients, supporting their day-to-day focus on servicing, retaining, and growing relationships, and providing rock-solid management of the tools they use to track activities. You are a team player that strives to make the group stronger, more efficient, and more successful. And, above all else, if you want to join a global team that creates deep, long-lasting client relationships built on trust and valuable advice, we would like to meet you! 

Modus is a digital agency headquartered in New York City with offices throughout the United States, Latin America, and the Asia Pacific region. We’re an interdisciplinary group of motivated, dedicated professionals who don’t take things at face value. We uncover insights, imagine new possibilities, and create digital experiences that transform businesses and delight customers.

Our next Account Coordinator will be an integral part of our client strategy team, working across a wide range of clients and programs.

• Provide general administrative support for Client Service team operations 
• Maintain client accounts in our CRM and account software
• Prepare account service-related documents such as meeting agendas, invoices, meeting reports, and other client communications
• Support the tracking and management of client account payables & receivables  
• Assist in scheduling meetings & calls and managing calendars
• Assist in organizing client events (dinners, outings, etc)
• Develop and maintain a working-level understanding of all clients’ industries, company culture, products/services, and strategic communication plans.
• Proactively communicate with clients as needed in a professional, efficient manner
• Organizing team training and other initiatives

• Bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field
• One- three years of professional experience
• Strong organizational and multitasking skills
• A strong business administration background
• Excellent written and verbal communications
• Incredible attention to detail
• Problem-solving skills to help clients who may experience issues
• Ability to think creatively
• Experience building, executing & optimizing business processes 
• Great communication skills in speaking and writing in English

Modus offers a great work environment, competitive salary paid in USD, Paid Time off,  training courses and certifications, the opportunity to work with the latest technologies, and other great benefits such as creative and fun team-building events that embrace a worldwide remote company culture

If you are self-motivated and enjoy being part of a erse team of talented people who help each other while helping to invent the digital future, apply now!

• Provide general administrative support for Client Service team operations 
• Maintain client accounts in our CRM and account software
• Prepare account service-related documents such as meeting agendas, invoices, meeting reports, and other client communications
• Support the tracking and management of client account payables & receivables  
• Assist in scheduling meetings & calls and managing calendars
• Assist in organizing client events (dinners, outings, etc)
• Develop and maintain a working-level understanding of all clients’ industries, company culture, products/services, and strategic communication plans.
• Proactively communicate with clients as needed in a professional, efficient manner
• Organizing team training and other initiatives

• Bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field
• One - three years of professional experience
• Strong organizational and multitasking skills
• A strong business administration background
• Excellent written and verbal communications
• Incredible attention to detail
• Problem-solving skills to help clients who may experience issues
• Ability to think creatively
• Experience building, executing & optimizing business processes 

In addition to a competitive salary, Modus offers an enriching, team-centric work environment; flexible work schedules; premium health care plans; 401k matching; the 

opportunity to work with the latest technologies; and other whole-person benefits such as access to wellness platforms; sponsored training courses and certifications; and creative, hands-on team-building events that embrace our passionate company culture that spans the globe.

If you’re self-motivated and enjoy collaborating with wildly talented people who are as dedicated to helping each other as they are to helping shape the digital future, we can’t wait to hear from you.

Customer Service Representative (Japanese/English Bilingual)

TX-Houston

DC-Washington

GA-Atlanta

IL-Chicago

MA-Boston

FL-Miami

CA-Woodland Hills

NJ-Jersey City

CA-San Francisco

Full time

JR2206647

Who we are

AIG Travel provides a wide array of travel, medical, security and concierge services helping millions of travelers solve problems and manage risk worldwide.

About the role

The Customer Service Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure AIG’s clients are in the best hands while traveling abroad. You are the heart of the operation and will work with AIG Travel’s Medical and Security teams, Travel Desk, and a Leadership team from a wide array of associated career fields, such as Risk Management, Medical, Military, NGO’s and Federal agencies.

Specific Duties

• Provides telephone support and emergency evacuation services in response to client requests.
• Assists clients in analyzing their requests in order to provide adequate service.
• Uses appropriate resources to provide referrals to clients according to their requests.
• Coordinates the management of each clients travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance.
• Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information.
• Monitors the status of patients and regularly reports the situation to the family and/or fellow travelers of the insured.
• Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team.
• Documents the entire management of each case.
• Provides telephone and document translation services through applicable providers.
• Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications.
• Makes assessments and files claims on behalf of the client.
• Works with and supports Provider Network Group by adding and evaluating both new service and existing service providers.
• Other duties may be assigned as need arises.
• Remote role if outside of Houston, TX area, must be willing to travel to Houston, TX for training and on a quarterly basis.

This position offers shift wage increases as follows:

• 15% hourly wage increase between the hours of 12:00 AM and 8:00 AM.
• 10% hourly wage increase between the hours of 4:00 PM to 12:00 AM.

What we are looking for

Education and Experience

• Contact Center experience is preferred but not required.
• Health care experience is preferred but not required.
• Experience in customer service or dealing directly with customers, such as: Airline, Inside/Outside Sales, Financial Services/Banking.

Knowledge and Skills

• Excellent telephone communication skills.
• Experience using computer for data tracking and record keeping.
• Proficiency in required languages.

Languages

• Japanese required (Native) – Mandatory
• English required (Read, Write, and Speak)

Math Skills

• Requires basic skills to analyze costs and options for services.

Cognitive Skills

• Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent.
• Ability to work under pressure.

Benefits What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your inidual or family needs
• Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
• 401k with an employer match available upon hire
• A fun, friendly work environment at a company that gives back to the community

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most your health care, savings, financial protection, and well-being. We provide a variety of leaves for personal, health, family, and military needs. For example, the Giving Back program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified iniduals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that ersity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as iniduals, but also truly valued for their unique perspectives.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. Reasonable accommodations will be determined on a case-by-case basis.

We consider qualified applicants with criminal histories, consistent with applicable law.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, iniduals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:

OP – Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Travel Assist, Inc.

HubSpot is hiring a remote Customer Support Specialist - Singapore. This is a full-time position that can be done remotely anywhere in Singapore.

HubSpot - Inbound marketing, sales, and service software.

NBG Home

NBG Home is one of the largest home decor manufacturing companies and importers in the world. In our DNA is a history and a passion for home decor. NBG Home is built on a foundation of proven track records: our brands have decades upon decades of success meeting customer needs and creating incredible products. Together, we are the future of affordable home decor.

The Customer Support Specialist, Sales Strategy supports the Sales Strategy Sr. Manager on key deliverables in service to the NBG Home Homecenter Hardware Customer Channel.The Sales Strategy team are lead business partners to Sales Teams in executing trade and channel strategies and building commercialization programs for specific key strategic accounts within the home improvement distribution channel. This role is responsible for identifying, evaluating, and executing channel-specific business-building opportunities, working cross-functionally to deliver sales and profit targets, and commercialization of the overarching brand/trade strategies.This position is accountable for working across internal teams and assisting with key Sales Strategy & Planning Team processes including financial target delivery, marketplace management, aiding in consumer-focused assortments, promotional analytics, and omni-channel processes

KEY RESPONSIBILITIES

SKILLS AND EXPERIENCE

Education & Experience

Physical Requirements

MUST be authorized to work in the United States

At CareTrack, our goal is to create a high-performing culture comprised of energized employees who teach, learn and play as a team to win. If you think you are the perfect fit for this job, we’d love you to join the team.

CareTrack’s adherence system enables primary care physicians to monitor critically and chronically ill patient care plan adherence to proactively identify and escalate earlier interventions in-between appointments. CareTrack assists practices in preventing hospitalizations, closing patient adherence gaps, improving quality measures, and driving more proactive screenings and services adoption.

JOB DESCRIPTION

CareTrack is seeking a Customer Success Manager who will own the overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

RESPONSIBILITIES:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity highlighting best practices, and documenting them
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and deliver clear, accurate remedies or instruction
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Coordinate and facilitate the implementation and onboarding of new customers.
• Evaluate and improve tutorials and other communication infrastructure.
• Act as the point person for all communication between clients and the organization, escalating any issues to the appropriate party.
• Handle and resolve customer requests and complaints.
• Minimize customer churn by driving adoption and ensuring proper utilization of the product.
• Aid in product and service development by gathering customer feedback and data.
• Respond to billing inquiries, escalating any unresolved questions to the appropriate party
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

Requirements

• 3-5 years of experience in communications, marketing, sales, account management, project management, or customer success
• Familiarity with SaaS or healthcare industry is a plus
• Experience with medical billing a plus
• Knowledge of CRM systems, specifically Salesforce
• Strong verbal and written communication, strategic planning, and project management skills
• Multi-tasking abilities
• Bachelor’s Degree in marketing, communications, or related field a plus

You will be responsible for efficiently handling inbound telephone calls and email contacts from members. You will need to engage with the member to understand their needs, interests, and requirements in order to promptly complete transfers to the appropriate department. As a member of the front-line team you will create outstanding confidence in the service ensuring high levels of member satisfaction with the initial contact with the Ten Group service.

You will be highly expert and knowledgeable about the full range of services offered by Ten and will use your superb communication skills to speak to members in a way that is beneficial for the member and sustainable for the business.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 950 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities:

• Be available to receive inbound telephone calls and emails from members. Identify the purpose of their contact and respond and/or transfer the enquiry to the relevant team as appropriate.
• Identify members with specific and current requests and efficiently transfer them to the appropriate specialist in the right team.
• Engage with members and get to know them so you can better understand their needs, interests and requirements to best handle their enquiry.

• Ensure members are fully aware of the range of services we offer and identify those that are particularly relevant to them.
• Gather feedback from members on their experience of the service and ensure that it is reported appropriately to the correct department.
• Participate in specific strategic campaigns across the business.
• To promote a certain offer/benefit to the member who has been targeted for a specific reason.
• To educate the member on other areas of the service where appropriate so that they maximize their use of the service

• To grow your knowledge of one (or more) specialist areas of our business so that you can display your expertise and add value to the member’s experience.

Competencies:

• Strong planning and organisational skills
• Results orientation
• Member focus

• Adaptability
• Teamwork
• Initiative and Pro-activity
• Attention to detail/accuracy
• Positive Outlook and Self-Confidence

Requirements

• At least 1-3 years of relevant work experience

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Passionate about engaging with members
• Administration and planning
• Computer literacy - Word, Excel, PowerPoint, Outlook

Shifts:

Monday to Sunday (5 days) and working as early as 10:00 and as late as 22:00 mixture of shifts

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with ersity at its core.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage erse philosophies, cultures, and experiences. We appreciate ersity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

About you:

You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role:

The WITHIN team is growing and we’re looking for a fast and adaptable Freelance Community Manager with strong Analytical skills to assist us on several exciting brands. This is a unique opportunity in a rapidly expanding company.

Responsibilities include, but are not limited to:

• Planning and scheduling approved social content across platforms
• Responding to or engaging with brand fans & partners
• Analyzing Organic & Paid social media performance
• Creating reports for clients based on social media performance & insights

• Identifying social media trends & opportunities

Requirements

• Exceptional written and oral communication skills
• Friendly and outgoing personality
• Proficient in G-Suite applications and using docs, spreadsheets and building or editing presentation slides
• Experience using reporting tools (Brandwatch, Falcon, Google Analytics) and also pulling performance from social media platforms or reading performance reports
• Ability to translate raw data and social media performance into actionable insights for brands
• Good judgment and problem-solving skills
• Proficient in building and presenting analytics reports to both internal team members and clients
• Experience developing content plans, editorial calendars and posting content across social media channels
• Keeps a daily pulse on current trends and trend forecasts to use as insights to ensure we are always offering up-to-date thought leadership

Benefits

About Us:

We are Performance Branding experts, working with scalable and enterprise brands including Nike, and Hugo Boss. We leverage digital channels and creative to grow our clients. Data drives our decision making and enables us to operate like trusted business partners. WITHIN works with brands to collapse the funnel between performance and brand marketing unifying objectives, targets, strategy, and implementation. Partnered with a brand’s value proposition, our integrated media and personalized content solutions prioritize profits and growth over channel optimization, taking a holistic approach to marketing programs, and training our people across every channel. We use the best technology available along with proprietary tools delivering the best performance for our clients.

Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems. We support remote work, and provide a physically distanced office space for those who need it.

We offer a competitive salary and benefits based on ability level including:

• Base salary DOE
• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• Dog friendly office
• Remote/hybrid work opportunity

Checkpoint Systems, a ision of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 50 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf.  Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores.  Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.  

EEO AAP Employer/Vet/Disabled 

The Client Success Manager is responsible for supporting the Alpha High Theft Solutions line of business. They would manage and develop pilot/testing programs, work with retailers on roll-out protocol, best practices, and the Alpha Matching Program. This is a field position and will be in retail stores to support training. This position will closely interact with sales, product management, and our customers. The ideal candidate would reside near a major airport.

Job Duties

• Develop in store processes, (BEST PRACTICES), with retailers prior to pilot kick-off.
• Deliver Best Practices, product demonstrations, in-store set up, and assist and offer expertise during Pilot kick-off.
• Implementing in-store processes and in-store set ups with field service technicians.
• This position requires a minimum of 75% travel
• Interact and communicate closely with the sales team, product management, and customer service.
• Work with Sales, Engineering, and Product Management in BETA testing of new products within retail stores.
  • Communicate customer feedback
  • Product Enhancements required
• Complete detailed trip reports of all activity by customer – to be sent to NAM and Global VP of Sales for Alpha
•  Attend Sales Calls with NAM’s
• Other duties and responsibilities as assigned by the Global VP of Sales for Alpha

Education

• Associates or bachelor’s degree

Experience

• Previous retail and/or loss prevention experience is required
• 3-5 years of experience in supporting programs
• Experience in executing programs
• Experience in managing administrative functions

Knowledge, Skills & Abilities

• Excellent communication, organization, and leadership skills
• Excellent presentation skills to small and large groups
• Understanding of Web Based Training
• Knowledge of sales approach and methods used to win business
• Strong product knowledge
• Ability to develop strong relationships at all levels of the retailer’s organization
• Ability to manage third-party remote temporary workers
• Project management skills with strong administrative skills
• Ability to work independently and multi-task projects
• Ability to build effective, collaborative relationships both within and outside of the organization
• Effective listening and problem-solving skills
• Strong decision-making capabilities
• Strong computer skills

All your information will be kept confidential according to EEO guidelines.

[Vietnam]Global Bitcoin/Cryptocurrency Trading platform CS at COVEST

About the Company

COVEST is a formal broker trading platform of the world's largest cryptocurrency exchange, "Binance."

About the Job

About the role

Responsibility

Requirement

Skills

Vietnam, English

Compensation

Negotiable

Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Our long-term ambition is to evolve internet infrastructure into a turnkey utility.

Meter’s mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our customers expect their network to simply and seamlessly work. That is why they choose Meter. Our technical support team is critical to meeting this expectation. As an early member of this team, you’ll set the foundation and standard for delivering truly excellent support at scale.

We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.

• Configuration changes such as IP pinning and static mapping

• Documenting network changes

• Partnering with field application engineers on frontline debugging 

• Verifying new network installations

• Implementing various solutions for our customers

• Strong troubleshooting skills and experience supporting a technical product (hardware and/or software)

• Basic networking knowledge

• Relative proficiency in at least one of the following areas: Linux, reading and writing Python scripts, or WiFi experience

• Experience supporting technical teams (e.g., developers and/or IT teams)

• Strong attention to detail

• Ability to effectively collaborate with various internal teams

We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.

• Tell us a little bit about yourself and why you are interested in what we are doing

• Attach your resume

• Include the URL(s) to your LinkedIn, Github, any code samples, and/or blog posts — whatever you think will give us the best view into your work experience

Pesticide Registration Specialist

Location: Arden Hills, Minnesota, United States of America

Category: Customer Service & Office Support

Job IdR-23010

Join Land O’Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We’re a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another—not Wall Street. We’re proud to rank a Top Workplace. We offer:

• Competitive compensation and rewards
• Best-in-class healthcare for you and your family
• Powerful savings programs
• Training and career progression

Pesticide Registration Specialist

The Intermediate Federal Registration Specialist (E9) provides Federal registration assistance to support new EPA pesticide registrations and the maintenance of over 200 existing EPA pesticide registrations.

This position works with the Sr. Federal Registration Specialist, Marketing, R&D and Procurement to develop, assemble, and submit to EPA new product registration packages as well as formulation and label amendment packages that meet EPA requirements.

This is position is based in Arden Hills, MN, however, this position is open to working remote (virtual).

Salary: 80K to 95K will be based on experience

Federal Registrations:

• Provide project support working directly with the Sr. Federal Registration Specialist, Marketing, Procurement and R&D to prepare new product registration packages as well as label and formulation amendment packages within established time frames.
• In collaboration with the Sr. Federal Registration Specialist, identify and initiate required product chemistry, toxicology and other studies as may be needed to support registrations.
• Work with the Sr. Federal Registration Specialist and R&D to evaluate ingredient permissibility for new and amended pesticide product formulations.
• Work with the Sr. Federal Registration Specialist, Marketing and R&D to generate new or amended product labels.
• Assist in identify any potential data support (compensation) issues for new uses or new ingredients.
• Revise labels per EPA’s request to incorporate risk mitigation language.
• Assess competitor environment as requested.

Organizational Management

• Maintain SharePoint Sites and/or databases for Registration status.
• Maintain shared registration files (on S-drive and/or Registration Repository) and documents for immediate availability.

Influence and Engage in External Regulatory Activities

• Keep up to date with industry standards, registration regulations (EPA, FIFRA, 40 CFR, Product Registration notices), and company specifications.
• Liaise and dialogue with Regulatory bodies and Consultants, as needed.

Required Experience/Knowledge/Skills:

• Bachelor’s degree is required. A Bachelor’s degree with an emphasis (Biology, Chemistry, Agronomy, Food Science, etc.) is preferred.
• Three to five years of pesticide regulatory/regulation related experience, preferred
• Familiarity with EPA, FIFRA, 40 CFR, Product Registration Notices.
• Experience working with EPA and/or State Departments of Agriculture.
• Excellent communication skills (written and oral); Flexibility to manage multiple tasks efficiently.
• Ability to work under pressure while meeting the expectations and requirements of internal and external stakeholders.
• Demonstrated ability to work both independently and in a team environment.
• Strong organizational and analytical skills with attention to detail. Proficiency in Microsoft Office 365 and in Adobe editing suites.

Land O’Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

Land O’Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

• Act as a Barkyn ambassador in all customer interactions, being true to our brand values and our friendly and caring tone;
• Be accountable for a seamless and human end-to-end customer experience;
• Interact with customers via inbound chat, ticket and phone conversations to provide information and assistance;
• Perform outbound calls to onboard customers on the Barkyn's plan;
• Process transactions and reply to inquiries about products and services;
• Record customer interactions, details of inquiries, complaints or comments, as well as actions taken;
• Use computer systems to track, gather information and/or troubleshoot customer issues;
• Achieve productivity standards and goals while maintaining the highest level of customer service;
• Translate brand content from English to Portuguese, as needed.

• +1 year Experience in customer support in a digital business;
• Portuguese with English fluency;
• Perfect writing skills;
• Customer-centric attitude.

• Experience in customer support in a digital business
• Degree in Communication, Marketing or related area
• Social media know-how
• Dog owner

Customer Success Manager (m/f/x)

Full-time and Remote

About simpleclub

simpleclub is Germany's most popular digital learning platform. We offer a personalised learning experience to students, powered by the best content, for over 2M users.

Loved by both students and parents, simpleclub makes it easy and fun for students and learners to understand anything related to any subject at school with a stress-free experience. At simpleclub, we are all creators and we are on a mission to disrupt the traditional school-based learning system by creating and giving access to great learning content to every student. Check us out on Instagram and TikTok and especially, our App.

simpleclub has been voted as Top-Startup Employer in 2021 by Statista & Business Punk, and got #1 in the Education category.

And this is where you come in:

As a Customer Success Manager within the Sales team, you'll be responsible for on-boarding and building strong relationships with our customers to turn them into our advocates. You will report directly to our VP of Sales and work closely to build an industry-leading Account Management at simpleclub.

How will you make an impact: 

• Bringing excellence, solid workflows and processes for the team
• Establish and maintain successful relationships with our customers and build influence to convert customers into simpleclub advocates 
• Setting up goals on customer initiatives to improve customer management 
• Guide our clients towards a successful implementation of our products and services
• Continuously work on creating additional value for our customers and ensure they are maximizing the use of our learning platform as well as identifying new areas of expansion 
• Contribute to our product development by passing customer feedback to our product team, you will be the customer voice at simpleclub

What we value: 

• Previous Account Management or Customer Success experience. At least 2+ years of experience in a B2B/SaaS company or similar
• Success-track. You have a proven track record of managing customer accounts  
• Outstanding verbal and written communication in both German and English 
• Solution-oriented. You bring an analytical and solution-oriented approach 
• Proactivity. You can anticipate customer challenges and churn and proactively find solutions for it
• Resilience. You can turn customer challenges into opportunities by collecting feedback and providing feedback to our Product team in order to improve our app and its features

We really value:

• Previous experience in the education market 

What is in for you: 

• Unlimited paid holidays
• Work from anywhere
• Team events
• A great culture
• Join a purposeful mission
• Open communication

simpleclub welcomes everyone. Yes, everyone: 

At simpleclub we are devoted to building an environment that promotes equality, inclusion, and ersity. We are on the path towards expansion and with that, we believe everyone’s uniqueness should be celebrated and embraced. This is critical to our success and innovation. We want to build a product that is loved by everyone and we want the same to be reflected in our teams. 

It is key to us that our employees bring themselves to work no matter what age, ethnicity, religion, citizenship, sexual orientation, disability status, neuroersity, color of your skin, beliefs, gender, or else. 

With this in mind, we are working to ensure simpleclub remains a erse and inclusive environment for everyone.  

👫 Who are we looking for?The enthusiastic Customer Support Specialist who will consult and report mostly technical, but also marketing issues of the clients of our platform. Our Support team is a real star in our company. Become one of the heroes!

🌍 Where? This is a remote position where you can work from home anywhere in Europe.

🗓️ When? On mutual agreement

About the role

• The Customer Support Specialist at ROI Hunter supports clients directly mainly on Intercom and in other communication channels (chat, email) for all the clients across the globe
• You will support Facebook and Google marketing issues within our platform
• Processing and discussing product feedback to product managers and reporting discovered issues
• Share ideas for continuous improvement and new learnings

Who we are looking for?

• A self-starter who is based and can work remotely in Europe in a contract-based cooperation. You must have or be able to set up your own company in EU and join in a freelance-based contract.
• You should be truly enthusiastic about the support - we would like to find someone who will stay in this position for at least 2 years (do not worry, the job is never the same)
• Fluent in English is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in FB and/or Google Ads will be a great plus
• The job is sometimes also technical so you should know the basics of SQL and Internet browser development tools
• You will be working remotely with us so we expect you already have the home office setup ready

Why should you join us?

You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for great people and professionals and for supporting education and learning.

Work culture

🙋🏻 We welcome new ideas – collaboration, discussion, and constructive debate are appreciated!

🤝 Great, friendly team and managers – one of the best things in our company.

📈 Autonomy – we trust each other and expect to be self-driven, proactive, and self-motivated.

🎯 We love to celebrate our success and see our impact.

📘 Growth - we support each other and also your development and education

💡 Open culture – Questions? Feel free to ask!

Work benefits

🌴 25 days of holiday

🤒 3 paid sick days per year

👩🏻‍🏫 Education budget for your development

💸 Quarterly performance bonus (or commission)

🏆 One-off bonus & profit sharing when we hit the 2022 growth goals

🏠 WFH Subsidy (€150 once per quarter)

🥂 Company and team events (online&offline)

The hiring process

1. Answer the questionnaire
2. Homework - show us mainly your learning skills in practice, your short video presentation
3. Interview with the team leader and recruiter
4. Team meeting
5. Get the offer

Who we are

ROI Hunter is a B2B SaaS startup and we are building a Product Performance Management Platform for e-Commerce. A Google and Meta Partner.

ROI Hunter’s Product Performance Management Platform provides visibility of a product’s performance across channels and enables companies to derive actionable insights from data, make business-critical decisions, and optimize their performance marketing efforts for profitability.

Founded in 2014 in Brno, Czech Republic with 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai and a few of us work remotely.

Do you like it? Let's chat over a video call or f2f and learn more about each other! Apply today 👇

Customer Support Specialist

Remote

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE ROLE

The Application Support Engineer is tasked with providing front-line support and solutions to issues reported by customers for Zuora products. Our ideal candidate possesses a strong technical background, is a detailed documenter and a masterful troubleshooter. In today’s ever-changing social landscape, we need someone who’s up-to-date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and is an excellent communicator via email or over the phone. You must be eligible to work in the US!

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

• You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
• We offer continuous career development and knowledge training.
• Our management team grows and motivates iniduals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

WHAT YOU’LL ACHIEVE

• Ensure an optimal level of customer services
• Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction
• Prioritize based on severity and customer impact
• Handle sensitive escalation issues and conflicting/competing priorities
• Maintain product knowledge of new functionality and compliance changes
• Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance
• Document solutions into Community articles, leveraging both configuration, customization, and integration
• Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage

WHAT YOU’LL NEED TO BE SUCCESSFUL

• BA/BS/MS (or equivalent) in a related discipline
• A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
• A self-starter with the ability to work independently, yet able to account for their activity.
• Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
• Ability to work in a globally distributed team environment, liaising with on-site teams and customers
• Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
• Ability to work independently and be a self-starter.
• Proven results uncovering solutions that meet or exceed customer needs
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
• Strong communication skills.
• Able to effectively develop materials that are appropriate for the audience
• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
• Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript a definite plus!!

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit zuorainternprd.wpengine.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers iniduals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Title: Guest Experience Reservations Specialist International – Remote

Location: REMOTE

The Role

We are looking for a highly motivated inidual to join our Guest Experience team and primarily assist our guests in planning and reserving their stay with Kasa. As a Guest Experience Reservations Specialist, you will build a personal connection with our guests by communicating directly with them every day and have a high level of responsibility. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive, and empower our team to do all they can to help guests feel at home. In short, you’ll confront the following challenge: how can I create a fantastic, memorable experience for all Kasa guests.

In this role, you will report to a Guest Experience Manager and work closely with other GX Reservations Specialists, the Director of Guest Experience, and teammates from other departments. It takes a special person to help travelers feel at home in a new area.

About the Team

This role is in our Guest Experience department. We have team members located all over the US and the world. Our team is full of people with erse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

Day in the life of a Kasa GX Reservations Specialist

Like any Guest Experience Specialist, there is no typical day’. You will work 8-hour virtual office’ shifts, primarily focused on answering phone calls from our guests and operating teams. While the majority of your time will be spent answering and making calls, you’ll also spend time with guests via other communication channels like text, email, and web-based platforms. Your goal is to swiftly take initiative to convert inquiries into bookings and help incoming guests be set up for a great stay with Kasa.

As a GX Reservations Specialist, you will guide guests through the reservation and extension process and become an expert on all things Kasa to help answer unit-specific questions. This position is focused on converting inquiries into bookings by answering all potential guest’s questions and by following up consistently on all inquiries. You will also manage unit assignments, schedule housekeeping, and manage VIP bookings.

Experience

• You have 2+ years of service industry experience
• You pride yourself on your oral and written communication as well as your organizational skills
• You’re reliable, consistently on time, and follow through on what you promise
• You’re proactive by nature and can act decisively when needed, especially in a pinch
• You’re lighthearted and can handle guest issues with a calm and positive demeanor
• You’re compassionate and love working with our guests, no matter who they are
• You enjoy technology and you’re eager to learn new systems and platforms
• You’re a team player who is committed to uplifting your coworkers and the company when you can
• You’re flexible in your schedule and can help fill gaps on a team calendar when needed
• You must be available to work evenings and weekends

Plus if…

• You’ve worked in the hospitality industry at some point in your career
• You have experience in hospitality reservations or group sales
• You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
• You have experience in a small company or start-up environment

In one year, you will succeed at Kasa by having:

• Been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.
• Been held accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our units are always ready for guests.
• Become an expert in all booking platforms and processes around confirming reservations.
• Taken initiative to find ways to improve our guests’ satisfaction.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
• Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

AgoraPulse is hiring a remote Support Hero. This is a full-time position that can be done remotely anywhere in West Coast USA.

AgoraPulse - Managing social media has never been easier.

Mojito is looking to hire a Customer Success Representative to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Betterview is a high growth SaaS startup in the Insurance space. We’re seeking an experienced and high-impact Customer Success Manager to help our customers achieve their business outcomes.

WHAT WE DO

Betterview is the only property data platform that informs every transaction for decision-makers who want to reduce risk, cost & waste in an increasingly competitive environment. We provide software and services that capture, organize, and analyze data for buildings and properties to unlock valuable insight. Our company is quickly becoming essential to every transaction by making every property thoroughly understood.

Every day, our team is focused on helping our customers achieve their business outcomes. We strive to earn their trust by providing valuable, accurate insights that are important to their businesses. We combine high quality human interactions with easy to use software that empowers our customers to underwrite better via data-driven decision-making.

THE OPPORTUNITY

Betterview is seeking an enthusiastic and experienced Customer Success Manager who will be responsible for helping our customers realize their business outcomes from Betterview’s solutions. Part project manager, consultant, and product expert, the Customer Success Manager will focus on helping customers improve their ability to leverage our predictive analytics to make better underwriting and risk-management decisions across the entire policy lifecycle.

Reporting to the Head of Customer Experience, you will oversee our largest P&C insurance customers to discover their business needs and challenges and then coach them on the best ways to use Betterview to solve them. You will provide input on strategic customer plans, helping to identify areas where existing customers could improve their use of Betterview and/or uncovering new uses altogether. You will be responsible for tracking and reporting the appropriate metrics to measure the results of Customer Success as it relates to product usage, contract renewal/expansion, customer satisfaction and churn. You will partner with Sales to help advise prospective customers on the best way to launch Betterview in their companies. Furthermore, you will collaborate with our Product Design, Engineering, and Operations teams by bringing them the ‘voice of the customer,’ including representing customer insights to problems our platform does not currently address.

WHAT YOU WILL BE DOING

• Lead and manage all account activities for a portfolio of strategic, high growth customer accounts.
• Ensure customer satisfaction, measured in part by account renewal and upsell.
• Renew and grow customer accounts.
• Schedule and execute business reviews.
• Implement existing and create new underwriting, claims and loss control best practices that optimize the customer experience.
• Partner with the Director of Value Consulting to establish and optimize customer workflows.
• Gather customer feedback.
• Convey engagement, enthusiasm and empathy at the point of contact with all external and internal customers.
• Anticipate and understand needs by connecting the dots.
• Balance initiative and self-direction with the need to work with and motivate others.
• Roughly 10-20% travel expected post-COVID.

Requirements

WHAT YOU WILL BRING TO OUR COMPANY

• 5+ years of experience in a B2B SaaS Customer Success or Account Management role.
• 2+ years of experience managing strategic/enterprise accounts, including ownership of or involvement with customer renewal.
• P&C insurance experience preferred.
• A track record of success executing the ‘expand’ of a land & expand strategy with strategic/enterprise accounts.
• Adept at driving customer loyalty and adoption by leading customers to achieve their business outcomes by leveraging Betterview solutions.
• Strong interpersonal skills and experience building internal and external relationships by always delivering value.
• Experienced at leveraging Salesforce or another leading CRM to “manage out” (customers and colleagues), “manage up” (leadership) and manage yourself.
• Bachelor’s Degree.

The successful candidate:

• Good at connecting dots for customers.
• Is proactive in driving business value for customers.
• Is commercially oriented; experienced at securing renewals and qualifying for expansion opportunities.
• Is excited at the prospect of helping to shape an ever-evolving role in a fast growth company.
• Has strong interpersonal and communication skills.
• Is organized and self-motivated.
• Overall attention to detail.

Benefits

WHAT WE PROVIDE

• Compensation commensurate with experience.
• Generous health benefits – medical, dental and vision.
  • Medical offerings include PPO, HMO, and HDHP options through Kaiser, Anthem Blue Cross, Sharp Health, and Sutter Health.
  • Betterview covers 75% of the sponsored medical plan employee premium, 60% of dependents.
  • For dental and vision, Betterview covers 75% of the employee premium, 50% of dependents.
• 401(k) Retirement Plan.
  • Betterview matches 100% of employee contributions up to the first 3% of pay, then 50% of employee contributions on the next 2% of pay.
• FSA and HSA.
• 10 paid holidays.
• Full-time employees receive 160 hours per year of paid time off; part-time employees accrue PTO on a pro-rated basis.
• Paid parental leave, up to 12 weeks of maternity / 4 weeks of paternity leave.
• Basic life and AD&D insurance. Betterview pays 100% of the premium. Employees receive a benefit amount of $50,000.
• Shortterm disability. Betterview pays for 100% of the plan premium.
• Charity contribution match, up to $100.
• Cell phone reimbursement.
• Professional development reimbursement.
• Commuter benefits.

COVID Vaccine is required as a condition of employment with Betterview. Reasonable accommodations will be considered.

Betterview provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, Betterview complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Betterview will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Betterview will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the guidelines applicable in your area.

Betterview expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Betterview employees to perform their job duties may result in discipline up to and including discharge.

If you have a disability or special need that requires accommodation to complete this application, please let us know by contacting HR(at)Betterview(dot)com.

_____________

#LI-PS1

One80 Intermediaries is a privately held insurance wholesale broker and program manager with offices in both the US and Canada. We offer market leading wholesale access to all major insurance markets in the US, UK, and Canada, as well as in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, and warranty coverage.

As a subsidiary of Risk Strategies Company, One80 Intermediaries offers a fast-paced and growth-oriented environment for entrepreneurial iniduals looking to operate on the cutting-edge of the E&S marketplace.

As a Customer Service Representative, you interact with customers to provide information in response to inquiries about claims. This is a front-line position in our medical department and is crucial in setting the tone for fulfilling our promise of providing exceptional white-glove service to our claimants and callers. You will use your independent judgment and communication skills to obtain information and relay information to claimants and providers.

Primary Responsibilities and Duties:

• Answers incoming telephone calls. Required to login into phone queues (as assigned) daily.
• Provides eligibility and claim information to medical providers and members.
• Reviews and interprets plan certificates to determine covered benefits and limitations/exclusions.
• Investigates claims payment issues.
• Research PPO websites/database as required to determine if claims are received and processed by the PPO network.
• Documents telephone call reason and details in claims system using call tracks.
• Review inventory tool for status requests from providers/members and respond professionally.
• Initiates check inquires (check tracers) from providers and members to determines if claims payment was received.
• Understands HIPAA Regulations and Requirements as it relates to Personal Health information.
• Educates medical providers and members on new technology available to access plan information.
• Uses probing skills to identify customer questions/concerns regarding plan coverage/benefits and provide single call resolution.
• Maintain minimum call standards in accordance with CBP policy, industry standard & other applicable TPA or SLA agreements.
• Completes special projects as required or requested by management.

Requirements

• High school diploma or GED
• Excellent interpersonal, oral, and written communication skills
• Team-player characteristics
• Strong computer skills
• Problem/issue resolution capability
• Ability to handle multiple tasks, strong organizational/follow-up skills required
• Ability to work effectively in a fast paced, team-based environment
• Effective time management skills

Alphacomm is market leader in the sale of digital goods. Available products vary from a variety of Giftcards to

Prepaid credit from different telecom providers. We distribute our products both through different Partner websites as well as through own websites such as  www.aufladen.de.

Alphacomm Solutions are used by partners such as for example Congstar, KPN, T-Mobile, E-Plus and Deutsche Bank.

We started our service in 2003 and are now active in Germany, USA, Netherlands, Belgium, and we are growing every day. You can find our apps in the various app stores.

Our head office is in Rotterdam NL. We have branches in Kleve, Sibiu and London. Curious? Visit us at  www.alphacomm.nl

Your challenge

The in-house service desk at Alphacomm is the go-to place for customers that encounter issues with their purchase/top ups or have questions regarding them. Our support employees pick up the customer questions and try to follow up with them as soon as possible with a clear solution.

We are looking for an intern/ thesis student to go through the service desk processes with a fine-tooth comb and find opportunities to improve our service. 

You would need to e into the culture of a country and the type of clients, check if we offer the best contact options, to assess how to best formulate our feedback, work with FAQ's, canned responses. This requires an inquisitive person that is strong in communication, especially written content. 

It would be interesting for us to know that, if we could "personalise" our response per client group/country, if this would bring savings for us. 

About you:

• You are driven, enthusiastic and creative
• You are a bachelor or masters student 
• Ideally you speak German, English and Dutch
• You are interested to e into a project and make the most out of it
• You are a fun person to work with
• You feel at home in an ambitious environment
• You are result-orientated, independent and take responsibility
• You are not afraid to voice your opinion

You will become part of a close-knit and well-functioning team with a typical no nonsense mentality. That means we are committed to our goals and your input and ideas are appreciated.

Our organization is based on the following core values:

• Empower
• Think Solutions
• Walk it like you talk it
• Challenge yourself and others
• Have fun!

What you can expect from us:

• The opportunity to contribute and be part of a fast-growing company
• The chance to develop your research and communication skills
• Direct lines of communication
• A great place to work with a bunch of great international colleagues
• An internship allowance of 450 euros per month.

If you like the bustle of an office environment, we have a desk ready for you in the centre of Rotterdam. Metro stations “Blaak” and the “Markthal” are within walking distance. Alphacomm’s office is situated in the “The Red Apple” building, one of Rotterdam’s tallest landmarks. It’s an open inspiring working place with a loft feeling and a professional coffee machine. If you prefer to work from home that is fine too. You would be having lots of contact with our Support Lead who is working in Germany so there is a lot of flexibility in how to organize your work. 

Are you ready to work and learn at a fast growing company that is at the forefront of the industry? Make the best career decision ever and send us your resume and motivation today!

Lab Dispatcher – Customer Service Representative

Job Details

Description

Company: TridentCare

Dispatcher Essential Duties and Responsibilities:

• Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.
• Properly documents changes to orders requested by facility and/or ordering physician.
• Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request.
• Ensures dispatched orders are confirmed as received by technicians.
• Contacts facilities when scheduling or re-scheduling is necessary for any reason.
• Coordinates reassignment of orders to different technicians when necessary.
• Assists with inbound Customer Service calls as needed or directed.

Dispatcher Qualifications:

• High School Graduate or GED.
• Proficient to expert use of Microsoft Office software.
• Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.
• Ability to focus on the task at-hand in a busy, call center environment

Work-From-Home Requirements:

• Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.
• Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.
• Must successfully pass Trident Care’s Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).

Qualifications

Skills

Preferred

• Dispatch and Routing

Novice

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Education

Required

• High School or better.

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate renewal contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet revenue growth initiatives

• Forecast and track key account metrics to assess customer engagement, health, and potential risks of churn (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status

• Assist with challenging client requests or issue escalations as needed

• Manage onboarding process for new customers

• Become an expert in the Evident product offerings and capabilities as well as stay up to date on industry trends

• Train new customers on platform capabilities and best practices

• Have a BS/BA degree or equivalent experience

• 1-3 years of customer success and/or account management experience; experience with SaaS platforms is a plus

• Be comfortable analyzing and using data to drive recommendations and decision making

• Prior experience with account revenue growth and contract renewals

• Experience with Google sheets and business analytics tools like Tableau is preferred.

• Exceptional organization and project management skills; certification in project management is a plus

• Experience with Customer Relationship Management (CRM) software such as Salesforce

• Prior experience in an onboarding or implementation role

• Have exceptional written and verbal communication skills

• High emotional intelligence - can establish and maintain lasting relationships

• Be goal oriented and a self starter, with the drive to work independently. Have the desire to grow and continue to learn as you gain more experience.

Why project44? At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a erse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. Key Accountabilities

Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams Form relationships and educate the customer on new product introductions and features to drive optimal product use Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests Monitor customer health and risk Develop and execute success plans when required working with customer support, product development and engineering Facilitate Quarterly Business Reviews with customers Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction Identify opportunities for upsell alongside sales and account management team Maintain up to date knowledge of logistics industry, EDI, and blockchain 

Requirements & Preferred Skills

Experience working with fast-growth technology company, strongly preferred  Experience in supply chain, strongly preferred  3-5 years of experience working with enterprise customers in Account Management, Customer Success or Consulting  Experience working with a SaaS or platform product, preferred  Comfortable presenting to leadership and in a large group  Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done  Highly organized with a strong sense of urgency to meet deadlines Excellent verbal and written English; French or any other European languages are advantageous  Some travel for key customer meetings and events

Diversity & Inclusion: At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more erse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and inidual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for iniduals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. More about project44: Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.   A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.

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My Little Helper is looking for customer service agents to join our nationwide remote team. Our ideal candidates are self-driven, punctual, and reliable.

100% Remote Position

Must have computer and internet

Training available

Flexible Scheduling

Responsibilities

• Greet customers and make them feel at home
• Answer any questions the customers may have
• Assist Customers in preparing their orders
• Clean work area as needed to maintain a tidy work environment
• Respond to all complaints in a friendly and professional manner

Interviews daily looking to fill over 100 remote positions nationwide.

Not accepting applicants residing in California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

Requirements

Qualifications

• Friendly attitude even when dealing with disgruntled employees
• Responsible and proven ability to maintain scheduling commitments
• Ability to problem solve quickly concerns customers may have
• Good communication skills with customers

• Computer (desktop or laptop)
• Internet

Benefits

Create your own schedule

Choose the type of customer you want to speak with

Dedicated support

Technical Assistance

We’re hiring a Head of Community @ VenturePunk, an early-stage web3 product studio. It’s a unique opportunity to work with a proven founder and get on the ground floor of a seed-stage startup building multiple projects in crypto, NFTs, and the metaverse. This role is fully remote.

About VenturePunk

• VenturePunk is what’s known as a startup studio or product builder. We’re a company that works to build several different companies or products in rapid succession. We use the same internal team and resources to efficiently crank out as many experiments as possible using proven processes to ideate, validate, get traction, and then scale new ventures.
• We're passionate about NFT communities, collector tools, web3 games, DeFi, decentralized social media, DAOs, creator monetization, CC0, and many other areas.
• Founded by Jordan Lyall, a product-focused builder with a long history in the crypto and NFT space. Previously, he served as CPO and Co-Founder of Nifty's Inc, an NFT platform for community engagement and the $MEME Project, an early experimental NFT protocol in 2020.

About the Role

• We are seeking out a candidate with stellar interpersonal and management skills to lead and scale community management efforts of the entire VenturePunk network while creating best practices for community managers.
• Develop clear objectives for each of our communities
• Review current processes and develop a plan of action to improve workflows
• Work with the team to make sure initiatives and experiments are completed effectively at the highest level
• Develop and lead community engagement programs and work cross-functionally across creative and operational teams to ensure we’re building an engaged and active community
• Help design the necessary experiences to enable us to onboard and retain our audiences and strengthen our communities
• Create SOP to resolve hyper-sensitive conflicts between members in the community
• Analyze and leverage quantitative and qualitative data every week to continuously optimize the strategy

Requirements

• Experience as a web3 community manager
• Strong Leadership skills
• Experience with the best practices within current NFT/crypto communities
• Experience managing multiple teams across multiple regions
• Strong analytics with an eye for efficiency and optimization
• An entrepreneurial spirit

Benefits

• Salary and generous early-stage equity
• Comprehensive benefits package
• Remote work and flexible work hours
• Influence over our culture, perks, and future benefits
• Opportunity to join a fast paced, high growth start up in a meaningful industry

Why project44? At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a erse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. Key Accountabilities

Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams Form relationships and educate the customer on new product introductions and features to drive optimal product use Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests Monitor customer health and risk Develop and execute success plans when required working with customer support, product development and engineering Facilitate Quarterly Business Reviews with customers Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction Identify opportunities for upsell alongside sales and account management team Maintain up to date knowledge of logistics industry, EDI, and blockchain 

Requirements & Preferred Skills

Experience working with fast-growth technology company, strongly preferred  Experience in supply chain, strongly preferred  3-5 years of experience working with enterprise customers in Account Management, Customer Success or Consulting  Experience working with a SaaS or platform product, preferred  Comfortable presenting to leadership and in a large group  Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done  Highly organized with a strong sense of urgency to meet deadlines Excellent verbal and written English; French or any other European languages are advantageous  Some travel for key customer meetings and events

Diversity & Inclusion: At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more erse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and inidual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for iniduals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. More about project44: Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.   A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.

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Role: Fixed Term Contract 

Salary: Up to £24,000

At Daisy our Service Desk Analysts provide support for incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.

• To ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, recorded and managed, whilst delivering excellent and clear communication of incidents, Service Requests and Service updates.
• To meet and exceed KPI’s measures.
• To ensure all customers are provided with a best-in-class service experience.
• To log and categorise incidents or requests on the call logging system with an appropriate level of detail.
• Take full ownership of Incidents and Service Requests through to resolution, ensuring that Incidents and Service requests which cannot be resolved at the Service Desk are escalated to the correct resolver teams and proactively managed and to confirm resolution, satisfaction and acceptance.
• Housekeeping tasks on reported Incidents and Service Requests.

• Experience of performing a customer-facing role responsible for delivering high quality and time-critical service
• Experience of working to, and consistently meeting, Service Level Agreements and targets
• Excellent written and verbal communication skills is a key attribute to this role
• Proven planning and time-management skills
• Experience of working in customer service function in an organisation of comparable size and complexity
• Ability to manage own workloads, proactively reaching out to customers and third parties to ensure effective resolution delivered.
• Quick learner who can adapt to situations reported by Customer.
• Ability to pay attention to detail and multitask in a face paced environment
• Capacity to work well as part of a well-established Service Desk

Why work at Daisy?

At Daisy, our values are centred around our people; therefore, we show our appreciation by providing various benefits and rewards to all our employees. Here are just some of the benefits that makes Daisy a great place to work.

We all deserve a break

• In need of a holiday? Starting at 25 days holiday, your allowance increases to up to 30 days for each year you stay with us. BONUS – You can buy extra holidays too. 
• Nothing says happy birthday like a day off – that’s why we give you an extra day to do with what you wish.  
• We LOVE love – so much in fact, that you get ANOTHER paid day to go and get married! 

We care about you and our planet

• Progress your skills or learn something new with stress-free virtual or classroom learning through Daisy University and Apprenticeship and Talent programmes.  
• Hybrid and remote working, to ensure work WORKS for you.
• We have our very own in-house wellbeing coach to inspire, engage, guide and support YOU.
• Employee assistance scheme - here to look after your health, mental health and financial wellbeing.
• Family-friendly policies, to support our employees when they need it.

• Our helping hands initiative allows you to take up to three days’ leave each year to carry out VOLUNTEER work.
• Because your health is our top priority – we offer discounted membership for HEALTH plans
• Eye Care Scheme – so you can SEE your skill develop with Daisy
• One-stop SHOPPING discount and savings on more than 1,200 retailers through The Exchange, our online discount platform
• Career breaks, offering you the opportunity to pursue something you have always dreamed of.
• Death in Service Insurance, so you know your close ones are protected.

As a member of the Disability Confident Scheme, we are pleased to be able to play our part in ensuring that everyone has the opportunity to fulfil their potential and realise their aspirations.

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Breakthrough is the leader in business growth for Physical Therapy private practices through marketing software and services. Our clients have an average annual practice growth rate of 33%. Every month, our system drives over 10,000 patients into our member practices.

Our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

We're looking for a Customer Success Leader who wants to take the next step in their career to own, develop and lead an innovative approach to drive success, renewals, and expansion for every Breakthrough customer.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

What you'll do:

• Develop and Own Customer Success Strategy, Vision, and Strategic Plan for Breakthrough
• Hire, lead and manage an amazing customer success team
• Build CS processes and own CS systems to achieve company and customer goals, provide the best customer experience and increase adoption, renewal and expansion.
• Own the customer journey and work across departments to optimize and improve.

What we're looking for:

• 3-5 years in a CS leadership role in a startup environment
• Proven track record increasing adoption and renewal rates with SMB customers.
• Strong ability to hire and coach customer success and account managers to develop skills and increase results.
• Experience developing processes, utilizing systems and a track record of consistently delivering against targets in a fast paced environment.

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).

Other Awesome Benefits About This Opportunity

• Completely virtual. We don't have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want.
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.

Our Values = Your Values:

This is for you only if you align with our values:

GRIT: You are passionate and purpose driven. You are relentless in your pursuits despite failure.

Beginner's Mind: While you come with an abundance of experience you lust for constructive feedback with our partner ecosystem and employees of all skill levels.

Elevate Others: You have empathy and understanding of other people. You appreciate others being real with you so you can grow.

Salary Range: $140k-$170k DOE

As a Customer Success Manager, you will be responsible for continuously driving value for our medium-sized customers.

You will play an integral role in the customer journey by ensuring smooth onboarding, promoting product adoption, communicating best practices, and overseeing the renewal process. Furthermore, through the analysis of customer usage data, you will build and maintain communication cadences to increase the overall health of your customer base and suggest overall improvements through quarterly initiatives.

If you’re passionate about customer success, and are resourceful, analytical, and open-minded, you’ll be an ideal candidate for this role.

What you’ll do:

• Own and drive customer lifecycle with our small and medium-sized customers within your tier. 

• Interact with customers to deliver product training, drive adoption, engagement, and solicit product feedback

• Collaborate with customers to understand their business needs and build a strategy with defined goals that demonstrate measurable outcomes

• Manage, forecast, and secure customer renewals

• Identify growth and expansion opportunities with customers 

• Implement and drive action plans for at-risk customers 

• Navigate, analyze and track data to uncover customer trends

• Contribute to our internal and external process and documentation based on the data gathered

• Continue to build out a tech-touch model to optimize our one-to-many customer approach

• Be the voice of our customers

REQUIREMENTS

• 2+ years in a customer-facing role, experience in SaaS is an asset

• Customer advocate and relationship builder who demonstrates customer empathy 

• Creative thinker and problem-solver with a commitment to process improvement 

• Positive attitude, with a willingness to learn and adapt

• Strong time management and organization

• Strong communication skills, both verbal and written

• Experience with Zendesk, Salesforce, Chargebee, Salesloft, etc. is considered an asset 

What's In It For You (Org-wide)

• Hybrid or Remote work! 

• If you’re close to one of our 4 Hubs: Boston, Montreal, Reykjavik or Toronto; feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!

Note: As our hiring teams are global, please submit your resume in English only.

 Org-wide Summary

As one of the largest, award-winning, and top-selling app vendors in the Atlassian Marketplace supporting over 20,000 customers around the world, we hire top talent who build with heart and succeed with others. 

We’re on a mission to help modern, forward-thinking product and engineering teams work better. In 2021, Tempo acquired Roadmunk to support our customers with roadmapping and planning tools to add to our integration applications for time management, resource planning and budget management. Our product suite helps modern product-led organizations blend roadmaps and planning with financial and team capacity data, so they can better meet their needs and thrive in dynamic, competitive landscapes. Our innovations in automation and machine learning make logging time seamless for the highly skilled and creative people doing the work. With uninterrupted effort, team leads and executives gain deep insights into how time is being used in order to plan, manage, and deliver results. After all, time is a finite and precious resource, and the world’s top performing teams unlock the value of their time so that they consistently succeed. 

Come join us as we continuously innovate our industry-leading products and expand to new ecosystems. We are looking for exceptional candidates who will bring their unique perspectives to our global teams.

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Talentspace is the leading platform for recruiting events used by organizations like Amazon, Danone and HEC Paris. Talentspace is a subsidiary of Handshake, the largest early career network in the world. Our mission is to democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.

As a Customer Success Intern, you will become an integral of our Customer Success team. Your responsibilities include:

• Supporting our customers in realising their goals in the field of recruiting.
• Creating a unique customer experience through supporting customers at every stage of their lifecycle and taking ownership of user support and related projects.
• Participation in the implementation of work processes and the further development of the general knowledge database.
• Understanding and analysis of customer needs and deriving possible solutions from which the team also benefits.
• Collecting and evaluating user feedback to help continuously improve the platform and user experience.

• Experience in customer service and/or event management.
• Very good written and spoken French and English.
• A customer-centric mindset and a passion for excellent customer service.
• A problem-solving and process-oriented setting.

• At least 1 year experience in a veterinary clinic setting as either a receptionist or assistant, with past experience providing an awesome experience for customers

• General knowledge and understanding of how vet clinics operate

• Basic understanding of prescription medication handling and regulatory compliance

• General understanding of pet care recommendations and treatments 

• Ability to recognize and identify medications and what they’re used for 

• Ability to educate pet parents in a confident yet empathetic way that is easily digestible for pet parents

• Ability to interact with vet clinics in a comfortable, confident and natural way that builds trust and promotes trusted partnerships 

• Ability to communicate confidently and with empathy, in a way that builds trust between PP’s and Fuzzy right off the bat

#wordsmatter

At VisibleThread we are on a mission to change how organizations think about communication.

We work with some of the largest companies and government bodies in the world. Our customer list includes Boeing, Airbus, Sun Life, HSBC, and the Australian Government.

These organizations are transforming how they write using our suite of language analysis tools.

Due to our growing customer base, we are looking for a customer and technical support engineer to work with our US customer base.

VisibleThread software runs in the cloud. We also deploy our products on our customers networks on both Linux and Windows environments. This role is a Tier 1 customer and technical support role. It involves responding to customer queries, troubleshoot deployment issues and maintaining our cloud customer accounts and configuration.

• In this role you will be acting tier 1 support for our US based customers. In many cases you will be the first contact our users and their technical team have with VisibleThread.
• This is a 100% remote role. You will be working remotely, collaborating with our Support and Sales team in the US and our Engineering team based in Ireland.
• We have an open and flexible work culture. We are small team who enjoy working together to impress every customer. As a customer support engineer you will come in daily contact with colleagues from every part of the organization.
• We believe in investing in our employees. You will have unlimited access to training via the Udemy for business platform.
• This role is perfect for somebody who enjoys solving new problems or discovering ways of improving our existing solutions. Our typical support load contains a mix of routine issues (e.g. password resets) and more varied interesting problems. Many of the problems our support engineers face are new. The ability to diagnose problems and think through different possible solutions are key assets for this role Being able to diagnose problems and think through different possible solutions are key assets.

Day to Day Responsibilities

• Provide first level email and phone technical support to VisibleThread's US customer base. This includes assisting with issues ranging from password resets, configuring SSL certificates to configuring integration with Active Directory.
• Provide support to VisibleThread sales team in configuring trial and subscription accounts for customers.
• Maintain the VisibleThread Support customer deployment database.
• Develop expert knowledge of VisibleThread cloud and on premise deployment configurations, including common security configuration requirements, system requirements etc.
• Maintain VisibleThread support documentation.
• Work with customers to diagnose and troubleshoot deployment problems, server configuration issues, end user technical problems.
• Provide Tier 1 IT support to VisibleThread staff

Requirements

• Minimum 1 years working in a similar role
• Excellent written and verbal communication skills.
• Capable of working in a team, and as an inidual. This role requires building relationships with our customers IT teams, and with VisibleThread's customer success team.
• Experience working with Linux, preferably Ubuntu and RHEL.
• Experience working with Windows Server and Active Directory administration.

Desirable Skills:

• Experience working with AWS and Azure
• Knowledge of office 365 administration
• Basic knowledge of SQL
• Basic knowledge of HTTP, TCP
• Awareness of IT security principles and best practices

Benefits

• This is a 100% remote role. You will be working remotely, collaborating with our Support and Sales team in the US and our Engineering team based in Ireland.
• We have an open and flexible work culture. We are small team who enjoy working together to impress every customer. As a customer support engineer you will come in daily contact with colleagues from every part of the organization.
• We believe in investing in our employees. You will have unlimited access to training via the Udemy for business platform.

Location:  US Locations Only; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$1,500 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.^SM

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

This service model simplifies the way consumers and their families engage in health care – clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable.

The Customer Service Care Coordinator on our High Touch Call Team (HTCT) focuses on the onboarding, outreach and member support for our DSNP members.  The team works to support our members find a doctor, understand their benefits and receive the health care they need, all of which is evaluated through our star ratings. What makes the High Touch Call Team special is the unique mix of backgrounds, including highly trained call agents, nurses, and social workers.  This team goes above and beyond to assist our Dual Special Needs members with identified gaps in care and triage any issue the member may have, even if it means additional follow-up calls.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7am to 7pm CST). It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements and ensuring a hassle-free experience for our members.
• Provide a distinctive, simplified service experience aimed at giving members ‘peace of mind’; improving NPS and retention for members that engage in our services.
• Connect with as many members as possible, communicate the value of completing HRAs and offer plan benefits based on HRA responses.
• Demonstrate operational excellence by increasing “ready” time so the dialer may perform optimally. In turn impacting swift campaign completions and being available for more work to be assigned.

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 4+ years of combined education, work and/or volunteer experience
• Bilingual fluency in Cantonese / Mandarin

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

Colorado, Connecticut or Nevada Residents Only:The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Location:  Tennessee; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$1,500 Sign-On Bonus for External Candidates

If you are located within the state of TN, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today!

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 8:00pm local time. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 3+ years of combined education, work and/or volunteer experience

Preferred Qualifications:

• Customer Service Experience
• Sales or account management experience
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations)

Telecommuting Requirements:

• Reside within the state of Tennessee
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, Military families, and Veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Grafana Labs is hiring a remote Manager, Customer and Community. This is a full-time position that can be done remotely anywhere in the United States.

Grafana Labs - Composable and open source observability platform.

Bittrex is looking to hire a Strategy Analyst to join their team. This is a full-time position that is remote or can be based in New York NY.

Competitive salary + stock options

We are a "remote-first" company and there's no requirement for anyone to come into the zeroheight office on a regular basis - more details on what remote-first looks like

We’re building the world’s UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system. We’re allowing companies to design and develop user experiences in a much more systematic way and deliver high quality UX 10x faster.

We've built a design system documentation product people love and thanks to this we've grown through word-of-mouth to 1500+ customers including multiple Fortune 100s. We're the market leader in our category, grew our team by over 4x in 2021 and have the backing of world-class investors like Tribe Capital, Y Combinator and Adobe. But design system documentation is just the beginning... we're now perfectly positioned to become the leader in DesignOps and transform how products are built. That's why we expanded to the Bay Area in 2021 to fulfil our ambition of being a truly global company 🚀 🌎

You can learn more on our About us page

• We're on a super exciting trajectory. zeroheight is growing fast. We're at the cutting edge of the UX industry and thanks to the backing of investors like Tribe Capital, Y Combinator and Adobe, we have everything we need to become the leader in design systems.
• This is a great time to join zeroheight; we're growing fast and we're at the cutting edge of the design industry. Thanks to the backing of investors like Y Combinator and Adobe, we have everything we need to become the leader in DesignOps.
• zeroheight is used by some of the largest companies in the world and as a CSM you will have the exciting opportunity to improve the way their teams work on a daily basis.
• The design systems community is amazing! We couldn't ask for friendlier customers and as a CSM you get to interact with these people every day 😊
• We're committed to supporting mental wellness as we grow. We provide a free mental health support program, a monthly wellness budget and - perhaps most importantly - we're trying to break down the stigma around mental health by simply talking about it more!

As a Senior Customer Success Manager you will help our largest and most interesting customers take their design systems to the next level through their partnership with zeroheight. You'll build strong relationships with the customers and develop the product and domain expertise to help them enhance their design systems. This is an opportunity to meaningfully impact the way designers and developers collaborate and create world-class user experiences for their customers. You'll report to the Head of Customer Success and join our rapidly growing team of international CSMs 🌎

• You'll build strong relationships with our largest customers and help them get the most value possible from their use of zeroheight throughout their journey on the platform. You'll work closely with the customer to understand their business objectives and ensure they are meeting their goals.
• You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.
• You’ll facilitate Executive Business Reviews with economic decision makers and executive sponsors, where we celebrate shared successes, and course correct where necessary.
• You’ll maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy
• You’ll serve as a mentor and coach to others on the Customer Success Team
• You’ll contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
• You'll onboard customers onto zeroheight and help them to get value from zeroheight as early as possible. You'll use data to identify adoption gaps and proactively encourage teams to use zeroheight to its full extent.
• You’ll help us improve our product. Designers are a friendly bunch and love giving feedback about the product! You'll help to identify and understand customer requirements and feed this back to our product team so we can continue to improve zeroheight.
• You'll work closely with our design advocates to create best practice resources and share them with your customers.
• You'll establish an early relationship with the customer and provide help on the product during the sales process. You'll kick off renewal conversations and work with sales to proactively identify expansion opportunities.

See Perks

Key traits

• You have 5+ years of experience in customer success, account management, consultancy/agency or a similar customer-facing role.
• You're a confident communicator – you're comfortable interacting with senior stakeholders at large organizations. You are great at listening, empathizing and speaking/writing clearly and effectively.
• You enjoy helping people – talking to people makes you happy and you enjoy building long-term relationships.
• You're a creative problem-solver – you're adaptable, you learn fast, and you love finding ways to solve customer problems. We're still a growing startup so the ability to be flexible and work independently is key.
• You are familiar with design – you understand how tech products are built and have worked closely with designers, engineers and product teams in the past. You'll need to quickly get up to speed on design systems and DesignOps and we think this is much easier if you enjoy it :)
• Remote-first - you’re able to come to our Oakland office at least once every quarter

Bonus traits

• You've worked in the design industry – you've worked at a design tool company or design agency (or as a designer or frontend developer!)
• You're familiar with digital design tools – you've used design tools like Figma, Sketch, Adobe XD or Adobe Creative Cloud.
• You understand B2B SaaS – you've worked in a B2B SaaS company, understand the crucial role customer success plays and are familiar with things like net retention etc.
• You're excited to work at a startup – you've worked at a startup before or just love the sound of them and are excited about the buzz, ownership and sense of purpose that comes with working at one.

We move quickly and try to keep things simple:

1. You apply
2. Hello (30-45min, video call)
3. Short email exercise
4. Skills interview (1h, video call)
5. Founder interview (1h, video call)
6. We make a decision quickly and let you know

At zeroheight we live and breathe our values, building an inclusive and erse team is what makes us great. We are proud of the culture we’ve created and by embracing iniduality we continue to add to our culture.

We look to hire the best, give an amazing experience throughout and we don’t discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.

Take a look at our current DEI stats here.