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Remote Customer Support Jobs

Job Description

As a Breezy HR Customer Success Agent, you’ll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn’t our style. You can feel free to use your own easygoing voice, and we’ll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we’re looking for someone who can work 11am to 8pm EST.

You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
Since you know it all (and you will!), you’ll be helping our customers achieve their goals inside Breezy the majority of the day. You’ll be walking them through processes and minor hiccups with patience and a sense of humor, but ..
You know enough to know when you just don’t know. Then it’ll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You’ll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
You’ll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
You’ll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

About You

This isn’t your first rodeo – you should have some experience making customers happy as a primary job function.
You’re enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you’ve got a soft spot for Trello and Intercom, that wouldn’t hurt!)
You’re even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

About Breezy HR

Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
Grrrrreat benefits.
Inside, we’re a small, agile team chock-full of awesomeness and we’re growing fast.
Working here is completely unlike anything you’ll find in Jacksonville or anywhere in the country… in a very good way. You’ll love it.

Location: US Locations Only

Customer Support Engineer • CloudWalk CloudWalk

CloudWalk Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

brazilbrazilcustomer servicecustomer service

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If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack. About Cloudwalk: Here at Cloudwalk, we work hard to build the best products, including different payment methods while using innovative technologies, to empower our more than 300.000 customers. Our main initiative is called InfinitePay, which is the fastest growing payments acquirer in Latam. We hustle and celebrate as we change the market landscape and raise the bar in payments processing. We are making it cheaper and faster to receive payments and thus help to maximize small businesses' growth. Our technology has already processed more than US$3 BI and it´s just the beginning. We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack! The Customer Support Engineering team solves customer issues in real-time, in a very fast-paced industry, in a very fast-based company. You will be the InfinitePay’s voice and our customers’ first point of contact. As a member of the CSE team, you are expected to be passionate and open to learn about customer service and also technology. Your mission is to serve our customers, solving end-to-end problems, may it be a kind orientation or the toughest technical issue that needs superior effort and collaboration to be solved.

< class="h3">What You´ll Be Doing:

Deliver service and support to customers answering chats, emails, and phone calls;

Provide responses to inquiries, concerns, and requests about products and services;

Determine issues by gathering customer information and by diagnosing symptoms;

Troubleshoot technical and software issues involving internet connectivity, login problems, and more;

Offer alternative solutions when appropriate with the objective of retaining customers' and clients' business;

Follow-ups and scheduled callbacks to customers;

Work to provide an incredible customer experience.

You'll be working from 12 p.m. to 6 p.m.

< class="h3">What You´ll Need to Succeed:

Excellent communication skills, both written and verbal, and ability to work with different audiences;

Desire to ensure a great customer experience for every client;

Strong analytical skills with logical reasoning;

Ownership to act in each situation as responsible and to ensure the best service;

Be thoughtful and attentive with everything that you are performing, showing great attention to detail;

Capacity to keep learning new things while constantly improving what we are already good at;

Attending college in technology-related fields;

Fluent Portuguese;

Intermediate English (talking, reading, and listening);

SQL Basics is a plus.

< class="h3">You will have a chance to learn (if you don’t know yet):

Programming languages;

Customer experience excellence.

We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps. As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven. Diversity and Inclusion We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.

Leave Specialist

The Standard - StanCorp Financial Group Remote.coalmost 2 years ago

Apply Nowalmost 2 years ago

location: remoteus

Apply Now

Leave Specialist

Remote, USA

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

Secure and analyze information to approve, deny, manage, and track all complexities of certified and reported leaves, including federal and statutory Family Medical Leave Act (FMLA), state company specific and other leaves. Manage workflow and develop appropriate leave management strategies to ensure prompt and accurate decisions and communications to employers and employees. Provide responsive and caring service to all customers.

Investigate, secure and analyze information pertaining to employees’ eligibility status, medical condition, occupational or employer requirements, and statutory regulations to accurately determine eligibility for and entitlement to leaves. Identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while administering or tracking leaves within prescribed timeframes and service expectations. Make and communicate eligibility and leave decisions, and report or manage ongoing leaves timely and accurately.

Provide accurate and appropriate leave information to employees, employers, sales offices and other interested parties; resolve issues through effective oral and written communication. Analyze, research and respond to questions and issues, involving the appropriate people within or outside the department or company.

Education & Experience: Diploma or GED required. 2 years of general office and customer service experience required. Leave, benefits or disability claim management experience preferred.

Knowledge & Skills: Ability to work in a team environment; Interact well with other team members and peers; Actively listen; Escalate issues when necessary; Provide customer centric solutions with exceptional customer service to both internal and external stakeholders; Build rapport with customers, and engage customers; Exercise independent judgment and make effective decisions; Defuse customer conflict; Handle situations with a high degree of professional maturity, sensitivity and confidentiality, which may require negotiation, adaptation of response or some research; Efficiently use software including but not limited to Microsoft Office Applications. Applies acquired job skills and working knowledge of company policies.

Working knowledge of: Federal and statutory Family Medical Leave Act (FMLA), statutory leaves and company specific leaves

#LI-Remote

Note: The Standard is required to provide a reasonable estimate of the pay rate for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard’s package also includes incentive plan participation and comprehensive benefits including medical, dental, vision, retirement, and paid time off.

Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including inidual and organizational performance.

Hourly Pay Range:

13.37 – 22.74

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

Customer Service Manager

UnitedHealth Group Remote.coalmost 2 years ago

Apply Nowalmost 2 years ago

location: remoteus

Apply Now

Title: Customer Service Manager – Remote

Location: United States

Job Category: Customer Service and Claims

Job Type: Full-time

Travel Percentage: -1

Job Description:

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well – being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on – location services, patient – specific in – clinic appointments, telehealth assessments, or any combination based on customer need. LHI’s customizable solutions serve the erse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

In this role you will be responsible for the daily management of the Customer Service department operations and execution of Program(s) as may be assigned including performance management, quality, staffing and staff development. Assist Client Services Director in the development and implementation of short and long-term planning of goals, metrics, staff development/motivation and process efficiencies/improvement. Primary responsibility for the contracts assigned to ensure the department is meeting contract requirements while staying current with process additions/changes.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 12:00pm 9:00pm CST Time Zone. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Maintain contract expertise and oversight for compliance and standards of productivity for respective contract assignments. Serve as point of contact for contract meetings, development, and process improvements. Develop and implement operating policies, procedures and standards.
Oversee the hiring process for all positions assigned including the requisition request, interview process, collaboration with Human Capital for candidate planning and staff budgeting.
Actively manage projects and process improvement initiatives to ensure opportunities for continuous improvement and efficiency in the contact center.
Manage the Quality process for assigned programs to ensure agents are consistently monitored and accurately scored and calls are calibrated regularly. Also ensure quality work checks are performed and the monitoring program is reviewed regularly for accuracy and adjustments as necessary. Direct the workflow for the administration of reporting and monitoring activity for compliance.
Manage supervisory staff to ensure inidual employee performance in meeting goals and providing direction for performance improvement and coaching. Provide direction and guidance for staff development, motivation and career development.
Manage Administrative staff to ensure that productivity and quality performance standards are met.
Set goals and determine metrics for staff to meet productivity and quality standards and create incentive plans in collaboration with the Director.
Work with training staff to ensure training needs meet and exceed performance expectations. Serve as operational subject matter expert (SME) for training planning as required.
Perform a strategic role in new contract planning and implementation.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED ( or higher)
5+ years of supervisory or leadership experience in a customer service environment is required; 2 of the 5 must be in a call center environment
Database experience in Excel (Intermediate)
Excellent computer skills with Microsoft Applications; Microsoft Word (create and edit correspondence), Microsoft Excel (create and edit spreadsheets), Microsoft PowerPoint (ability to create and edit slides) and Microsoft Outlook (calendar, schedule meetings), which includes the ability to navigate and learn new and complex computer system applications.
Working knowledge of Avaya Contact Center Manager, Aspect Workforce Management and Avaya Contact Recorder systems
Ability to work full-time, Monday – Friday between 12:00pm – 9:00pm CST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

Bachelor’s Degree (or higher) in Health Career and or related experience.
MedNet proficiency
National Career Readiness Certificate
Prior military experience

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Excellent problem-solving skills, strong time management and organizational skills, ability to multi-task while working in a fast-paced environment and strong analytical skills
Excellent written and verbal communication skills with exceptional attention to details
Ability to communicate and coordinate effectively with staff and employees at all levels within the company
Ability to recognize inidual strengths and weaknesses while adapting training needs to fit inidual requirements

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 – $116,000. The salary range for Connecticut / Nevada residents is $71,400 – $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Senior Customer Success Manager • Learnerbly Learnerbly

Learnerbly Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer serviceukuk

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Senior Customer Success Manager

UK, Remote

£55,000 - £80,000 + OTE

< class="h2">⭐️ Our Perks

❤️ Values-driven culture - we're really proud of our culture. Check out our Employee Guide for more detail!

< class="h3">Drive your own experience 🙌

📚 Learning and Development - £1,000 learning budget each year + unlimited learning leave to drive your own development.

🤸🏽‍♂️ Flexible working hours - You have the choice to work in the way that brings out the best in you whether you're an early bird or night owl.

🏢 Distributed working - £500 WFH allowance and co-working options (no full time office vibes over here!).

💻 Technology - Your choice of Mac or Windows via Hofy.

📮 Surprises - Letterbox gifts.

< class="h3">Empowering you to be your most authentic self ✨

🏖 25 Holiday Days + your local bank holidays — because we're global like that, thanks Omnipresent

🎂 1 Birthday day - unless you're the Queen and get 2! 👑

🏠 1 Life Event day - to recognise life's big moments like a wedding, graduation, moving house

🛌 2 Duvet days - to press the pause button and reset mentally, no questions asked

🙏🏼 Religious Celebrations Leave — time to celebrate what's important to you, regardless of your faith or where you are in the world

💜 Compassionate Leave — up to 5 days time off or more if you lose a loved one, regardless of who it is - whether you've miscarried or lost a pet, you don't need to tell us why

⛅ Seasonal Hours — 2 hour lunch breaks on Tues & Thurs in Winter ❄️, we finish at 2pm on Fridays in Summer ☀️

🧠 Mental Healthcare - Unlimited qualified therapy-based support through Oliva

🤕 Paid sick leave - Enhanced sick pay up to 40 days each rolling year

< class="h3">UK Learnerbees 🇬🇧

🤒 Income Protection - 75% of your salary covered for 3 years if you become ill long term

👩🏾‍⚕️ Healthcare Cash Plan - Level 5 cover with SimplyHealth, you get money back when you spend on health appointments e.g. physio, dental, optician + more

💰 Pension — Learnerbly matches 4% of your salary into your pension pot to help you save for the future

< class="h2">✨ Learnerbly < class="h5">Who we are

Our mission is to be the most inspiring learning platform for people and organisations around the world. We are a team of 60+ and over the last four years, we’ve built an online marketplace curated from 250+ of the best learning providers. So far, we’ve supported thousands of employees from fast growing tech scale-ups and progressive businesses like GoCardless, Curve, King and Freetrade to power their learning culture. We've only just started our journey to help unlock everyone's full potential.

Read more about us here, find out what we’re talking about on our blog or see how we empower companies to commit to a culture of learning during a shift to more remote based working!

< class="h5">Our Mission, Vision, and Purpose

Our mission is to be the most inspiring learning platform for people and organisations around the world.
Our vision is to create a world where everyone unlocks their full potential
We believe everyone can make a difference.

< class="h2">🙌 The role < class="h5">"Customer Success" at Learnerbly

At Learnerbly, we’re on a journey to redefine what it means to be Customer Success (CS) at Learnerbly- our mission is to deliver value to our customers and secure revenue for the business.

Our CS team prides itself on developing and maintaining ongoing relationships with our customers. As a team, we partner with some of the most forward-thinking and innovative companies in the world. 🌏

We’ve tripled our headcount in the last three years and as Learnerbly looks to scale, so are we. We’re building the foundations of something remarkable here and now we’re looking for an experienced Senior Customer Success manager to help take our team to new heights!

Reporting into Nayab Cheema, CS Lead, you’ll have the opportunity to shape the CS team, our process and CS strategy as we prepare for our next stage of growth! 🚀

Joining us at this early stage will give you the opportunity to work alongside and collaborate with other functions such as Product, Sales, Operations, Learning Curation and Partnerships.

< class="h5">What you'll be getting up to

Creating the foundations to enable our CS team to scale effectively through optimising existing processes and developing new ones
Manage our biggest enterprise accounts, working with teams across the business to ensure their success and reporting on their health to the Leadership Team and the wider business
Work closely with our CS Lead on shaping and embedding our CS Strategy
Leverage your experience to guide and support our CS team so they can learn and grow collectively.
Proactively identifying and addressing systemic gaps in collaboration and communication, working cross-collaboratively to improve alignment.
Facilitate deeper alignment across the commercial teams (Growth, Sales, CS and Partnerships) to ensure our priorities are always in sync with each other
Solving complex business problems by finding creative and innovative solutions. You’ll translate ambiguous situations into clearly defined outcomes with documentation to support this.

< class="h5">This role will be a great fit if

You have experience with working in Customer Success with a focus on enterprise account management
You’re an expert on all things Customer Success, keeping up to date with latest industry news and trends
You have experience in onboarding large enterprise accounts and managing complex project teams
You’re a natural relationship builder and can manage multiple stakeholders and their expectations with ease
You have proven experience of engaging and influencing C Level executives- think VP level and above!
You’re a creative problem-solver, always thinking of out-of-the box solutions and digging deeper to understand the root cause of issues
You use data to guide your decision making and tell the story of our clients both internally and externally
You’re passionate about learning and development and all things workplace learning

< class="h5">It'd be a bonus if

You have experience with managing accounts in the US

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don't let our role description hold you back, get applying!

< class="h2">🕵️‍♀️ Hiring Process

📞 Initial screening (30mins)
💡 Capabilities Interview (1 hour)
🎨 Task Interview (1 hour)
💛 Values Interview (1 hour)

Support - If you have a medical condition or an inidual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

< class="h2">💛 Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as iniduals.

Always Grow: We are curious and continuously take ourselves out of our comfort zone to spark new ways to develop ourselves, and each other. We humbly respond to feedback and proactively share advice with others to reveal new insights and accelerate growth. We proactively share what we learn and seek the contrary opinion in the room to ersify perspectives.
Include Intentionally: We go the extra mile to include erse perspectives in everything we do, to create an environment where everyone can belong. We deliberately default to trust and embrace everyone, to create a safe space to share our thoughts and make mistakes to learn from. We bring our best authentic selves to the party, to live more fulfilling lives.
Create Impact: We think big and bold, and use our resourcefulness to bring solutions to the table and achieve Learnerbly goals. We experiment and deliver fast, and take pride in the quality of our work to drive the best outcome for our user. We set boundaries and prioritise ruthlessly to protect our time, focus, and wellbeing, so we can perform sustainably.
Win Together: We are accountable to ourselves and each other, we communicate clearly and simply to drive alignment and enable action. We make the time to support others and are able to ask for help when it's needed to move forward as a team. We celebrate each other's successes because when we win, we win together. And if we don't win, we learn together.

< class="h2">🌈 Diversity, Equity, Inclusion and Belonging

At Learnerbly, we're committed to cultivating an environment that promotes ersity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neuroersity, or otherwise. Inclusion isn't just an initiative at Learnerbly. We strive to embed it not just into our values but throughout our entire culture.

Customer Success Manager • Fulfil.IO Fulfil.IO

Fulfil.IO Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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Customer Success Manager (East Coast)

Our Customer Success team advises and guides a wide variety of merchants, ensuring they launch Fulfil successfully, adopt it widely and are continually driving business value from Fulfil. This is a highly cross-functional role; you'll work closely with Fulfil’s customers to uncover

their business needs and then coach them on the best ways to use Fulfil to solve them. Internally, you’ll work closely across Fulfil’s product, onboarding and support teams ensuring your coordinating to have the entire organization drive towards the customer's strategic outcomes. You will serve as the trusted point of contact for Fulfil’s portfolio of strategic accounts, starting at the point of sale and extending through onboarding, project success, renewals and expansion opportunities. Part project manager, consultant, product expert, and account manager, as a Customer Success leader you will be continually focused on helping our customers scale for growth by succeeding with Fulfil.

What You’ll Do:

● Be the face of Fulfil to our merchants, owning a set of accounts and corresponding renewals and upsells to grow the business

● Develop executive level presentations that distil complex ERP concepts into easy to digestible content that can be communicated across the enterprise through Quarterly or Semi-Annual Business Reviews

● Empathize with every aspect of the merchant experience, putting their needs first while appropriately setting expectations in all situations (i.e. seasonal planning, escalations, alpha/beta feature adoption etc)

● Guide and coach merchants along with Fulfil’s Customer Support team to ensure a delightful end-user experience

● Work closely with the onboarding team to ensure a seamless handoff for new merchants over to Customer Support + Customer Success that drives long term product utilization and positive NPS

● Project management across stakeholders (i.e. merchants, product, sales,onboarding and support etc) to own and ensure accuracy of customer-facing product management priorities and commitments

● Coach merchants to be product experts and train their teams on Fulfil bestpractices so they become increasingly self-sufficient

● Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty

● Product marketing and all related activities associated with a merchant (i.e. case studies, references, referrals, blog posts)

● Partner closely with Fulfil Customer Support, Product and Sales to translate business needs and product requirements into new solutions for customers

● Assist in onboarding critical stakeholders while developing scalable content and enablement material

● Analyze any available and relevant data to spot patterns and take action on customer usage and overall customer health

We’re Looking for Someone With:

● Relevant work experience in a customer-facing customer success, account management or sales organization.

● Experience working in an enterprise B2B SaaS sales (5-6 Figure Contracts)

● Interest in e-commerce and the ability to quickly understand the ERP landscape

● Energy and a wicked work ethic - Customer Success is a 24/7/365 operation

● Self-discipline, focus amongst the chaos, and the ability to persevere through the ups/downs

● You know how to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software

● Strong project management and cross-functional collaboration skills, you are a task-management expert!

● A proactive mindset capable of creating a long-term vision, with a monthly/weekly plan and shipping velocity in days

● A sense of adventure and an entrepreneurial spirit

● Consistent track record of highly professional customer service in a dynamic, start-up environment

● Salesforce experience is a nice to have

● Superior oral and written communication skills

● Genuine empathy for others and helping customers achieve their goals

● Strong interest in technology

Nice to Haves :

● Prior experience at a growth stage Internet/Software company

● Experience with e-commerce technologies like Shopify or Shopify Plus

● Experience with ERP technologies

● Direct or indirect leadership experience in managing a team

Regional Customer Support Manager

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Overview

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Regional Customer Support Manager for our North America enterprise business.

The role is responsible for achieving key performance indicators, mentoring, developing staff, and streamlining processes and procedures related to the successful operation of a erse technical support team in a global technical support environment. The candidate will also play a key role in the transformation of the overall customer experience for the products.

This is a full-time remote position.

What You'll Do

* Lead a team of erse Technical Support Engineers and Product Support Experts supporting the Fivetran Enterprise Product and be responsible for driving day-to-day 24x7x365 support operations.

* Building the necessary knowledge, skills, and capabilities for front line support teams to execute the business strategies and maintaining the highest level of customer service.

* Drive change both in culture and organization to achieve the business objectives- OKR’s while simultaneously building the team morale and enthusiasm for the vision.

* Ensure responsiveness - Resolve problems quickly, ensure root causes are addressed and problems do not recur, ensure customers are satisfied with timing and quality of solutions offered.

* Develop and execute on strategy for continuous improvement of our Support Team SLAs.

* Develop and drive implementation of repeatable, scalable, and efficient technical support processes that are aligned with customer needs and product support commitments.

* Collaborate with Sales, Engineering leaders and teams to resolve customer incidents/problem Tickets and provide trending data to the Product Owners.

* Demonstrate a high level of credibility, integrity, and trust with a focus on excellent customer service, supportive workplace interactions, and a professional work ethic.

What You'll Bring

* A deep understanding and appreciation of the value of building the customer experience throughout the delivery process

* Experience in Relational Database’s and Data Replication strategies and solutions

* Demonstrated experience in transforming teams through process improvement, performance management, realignment and hiring to achieve higher performance levels

* Knowledge and curiosity of emerging technologies that may become relevant to building future products

* Excellent communication skills written, oral, and interpersonal

Perks and Benefits

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)

* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off

* 401k match program

* Eligible donation match program

* Monthly cell phone stipend

* Work-from-home equipment reimbursement for your home office setup!

* Professional development and training opportunities

* Company virtual happy hours, free food, and fun team building activities

* Commuter benefits to help with transit and parking costs

* Employee Assistance Program (EAP)

* Referral Bonuses

* Stock equity -- every employee is granted stock options when they walk in the door

* Annual Camp Fivetran trip that brings together every employee from around the world

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

IT Help Desk Support

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

Overview

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for an IT Help Desk Support inidual to support our entire organization and be onsite in our new Oakland office. You’ll make sure employees have the hardware, access, and support they need. You’ll help ensure Fivetran remains a high-security company by participating in security initiatives, audits, and lifecycle management. This is a full-time position based out of our Oakland office.

Technologies: Okta, Google Workspace, Slack, JAMF, VMWare WorkspaceOne, Height, Slab, Crowdstrike

What You’ll Do

* Work with the global IT team on initiatives to serve the entire organization

* Support employee lifecycle management

* Maintain IT hardware inventory and coordinate with vendors

* Set up and provide support for Google Meet conferencing systems

* Provide Tier 1 support for Apple hardware issues, macOS, G Suite, and Okta

What You'll Bring

* You are a people person! You will be working with all Fivetran employees - they need to feel comfortable reaching out to you with IT-related issues

* General knowledge of security best practices

* Experience in any of the following platforms: VMWare Workspace One, JAMF, Google Workspace, and/or Okta

* Confidence in learning new technologies and platforms quickly

* Are organized and self-motivated

Perks and Benefits

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)

* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off

* 401k match program

* Eligible donation match program

* Monthly cell phone stipend

* Work-from-home equipment reimbursement for your home office setup!

* Professional development and training opportunities

* Company virtual happy hours, free food, and fun team building activities

* Commuter benefits to help with transit and parking costs

* Employee Assistance Program (EAP)

* Referral Bonuses

* Stock equity -- every employee is granted stock options when they walk in the door

* Annual Camp Fivetran trip that brings together every employee from around the world

#LI-LC1

To learn more about our candidate privacy policy, you can read our statement here.

Customer Success Manager, Growth (Spanish Speaking)

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a bilingual Customer Success Manager within the Growth segment to join our team and own retention and expansion of LATAM customers.

The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software.

*As a Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding customers in our Latin American Markets.

* Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Solution Architects to uncover additional use cases for expansion.

* Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.

* Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.

* Develop customer relationships with the goal of creating customer advocates.

What you bring to the table:

* Professional fluency in Spanish required.

* Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!

* Being customer centric - building relationships, understanding customer needs and how we are delivering value.

* Track record of hitting or exceeding your goals and KPIs.

* The right balance of self-confidence and humility to lead as an inidual contributor.

* Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.

* Ability to manage multiple projects and tasks, while staying organized and efficient

* Experience with Salesforce is a must.

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)

* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off

* 401k match program

* Eligible donation match program

* Monthly cell phone stipend

* Work-from-home equipment reimbursement for your home office setup!

* Professional development and training opportunities

* Company virtual happy hours, free food, and fun team building activities

* Commuter benefits to help with transit and parking costs

* Employee Assistance Program (EAP)

* Referral Bonuses

* Stock equity -- every employee is granted stock options when they walk in the door

* Annual Camp Fivetran trip that brings together every employee from around the world

To learn more about our candidate privacy policy, you can read our statement here.

Customer Success Manager, Growth (Spanish Speaking)

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

*As a Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding customers in our Latin American Markets.

* Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.

* Develop customer relationships with the goal of creating customer advocates.

What you bring to the table:

* Professional fluency in Spanish required.

* Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!

* Being customer centric - building relationships, understanding customer needs and how we are delivering value.

* Track record of hitting or exceeding your goals and KPIs.

* The right balance of self-confidence and humility to lead as an inidual contributor.

* Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.

* Ability to manage multiple projects and tasks, while staying organized and efficient

* Experience with Salesforce is a must.

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)

* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off

* 401k match program

* Eligible donation match program

* Monthly cell phone stipend

* Work-from-home equipment reimbursement for your home office setup!

* Professional development and training opportunities

* Company virtual happy hours, free food, and fun team building activities

* Commuter benefits to help with transit and parking costs

* Employee Assistance Program (EAP)

* Referral Bonuses

* Stock equity -- every employee is granted stock options when they walk in the door

* Annual Camp Fivetran trip that brings together every employee from around the world

To learn more about our candidate privacy policy, you can read our statement here.

Customer Success Manager - Growth

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a Customer Success Manager within the Growth segment to join our team and own retention and expansion of customers.

*As a Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding customers.

* Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.

* Develop customer relationships with the goal of creating customer advocates.

What you bring to the table:

* Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!

* Being customer centric - building relationships, understanding customer needs and how we are delivering value.

* Track record of hitting or exceeding your goals and KPIs.

* The right balance of self-confidence and humility to lead as an inidual contributor.

* Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.

* Ability to manage multiple projects and tasks, while staying organized and efficient

* Experience with Salesforce is a must.

* Proficiency in Spanish is highly preferred.

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)

* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off

* 401k match program

* Eligible donation match program

* Monthly cell phone stipend

* Work-from-home equipment reimbursement for your home office setup!

* Professional development and training opportunities

* Company virtual happy hours, free food, and fun team building activities

* Commuter benefits to help with transit and parking costs

* Employee Assistance Program (EAP)

* Referral Bonuses

* Stock equity -- every employee is granted stock options when they walk in the door

* Annual Camp Fivetran trip that brings together every employee from around the world

To learn more about our candidate privacy policy, you can read our statement here.

Commercial Manager - Customer Success Team

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

Job Description

It’s an exciting time here at Fivetran. We have grown our revenue, customer base and teams very substantially over the past several years. We are rapidly growing our customer-facing teams and are searching for our next CSM Manager for the Commercial segment.

We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars. This role could be a great fit if you have experience in customer success, account management or sales for enterprise software. This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers. Our Commercial CSMs focus on onboarding, adoption, retention and net revenue growth.

As a CSM Manager at Fivetran, you will:

* Maintain SFDC hygiene and forecast accurately on a monthly and quarterly basis

* Meet aggressive hiring goals

* Coach IC’s on how to handle a myriad of customer circumstances

* Work collaboratively with your peers

* Be adaptable to change

* Foster an environment of growth and learning

What you bring to the table:

* Customer centricity; always executing with a customer centric mindset

* A track record of success! Hitting or exceeding your goals and KPIs

* The right balance of self-confidence and humility to get buy in from your team

* Tenacity; you do not shy away from hard conversations or situations, you approach each challenge with determination and skill to achieve the best outcomes

* A One Team One Dream mentality

* Experience with Salesforce is a must

Nice-to-haves (optional):

* Experience with Looker, Catalyst and Slack

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

* Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)

* Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off

* 401k match program

* Eligible donation match program

* Monthly cell phone stipend

* Work-from-home equipment reimbursement for your home office setup!

* Professional development and training opportunities

* Company virtual happy hours, free food, and fun team building activities

* Commuter benefits to help with transit and parking costs

* Employee Assistance Program (EAP)

* Referral Bonuses

* Stock equity -- every employee is granted stock options when they walk in the door

* Annual Camp Fivetran trip that brings together every employee from around the world

To learn more about our candidate privacy policy, you can read our statement here.

Customer Success Manager - Commercial

Fivetran Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

Apply Now

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a Customer Success Manager within the Commercial segment to join our team and own retention and expansion of customers.

*As a Commercial Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding current customers.

* Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution.

* Be a customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.

* Develop customer relationships with the goal of creating customer advocates.

What you bring to the table:

* +3 years experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!

* Being customer centric - building relationships, understanding customer pain points and how we deliver business outcomes/value.

* Track record of hitting or exceeding your quota and KPIs.

* The right balance of self-confidence and humility to lead as an inidual contributor.

* Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.

* Ability to manage multiple projects and tasks, while staying organized and efficient.

* Contracting and negotiation experience is a must.

* Experience with Salesforce is a must.

To learn more about our candidate privacy policy, you can read our statement here.

Customer Success Lead

Petal NoDeskalmost 2 years ago

Apply Nowalmost 2 years ago

customer successnon-techremote us

Apply Now

Community Builder • Hugging Face Hugging Face

Hugging Face Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer servicefrancefrance

Apply Now

Here at Hugging Face, we’re on a journey to advance and democratize Machine Learning for everyone. We create techniques that enable people to develop ML regardless of their background. We contribute to the development of technology informed not only by science but also by society and people. To this end, we have built open-source machine learning libraries, tools, and platforms that have been downloaded over 100 million times and powered tech production in thousands of companies. We have a thriving Open Source ecosystem and a community that has shared over 40K models, 4K datasets and 2K demos.

< class="h3">About the Role

As a Community Builder, you will have a key role in driving the adoption of the Hugging Face Hub Open Source technologies and platform by scaling our community efforts and contributing to the OS ecosystem. You’ll collaborate closely with Open Source, Advocacy, Research, and Product teams.

You'll get to foster and scale healthy machine learning communities. You'll also get to help users contribute to the tools HF builds, organize community events, and interact with researchers, ML practitioners, and data scientists on a daily basis through GitHub, our forums, Discord, etc. As an experienced community builder, this is an excellent opportunity to bring your creative and unique ideas to life.

< class="h3">About you

You'll love working here if you love technical communities and would enjoy amplifying your impact by engaging with the ecosystem. We're looking for candidates that understand technical communities, are ready to explore new adventures and have an experimentation and impact-driven mindset. If you want to contribute to taking one of the fastest-growing ML companies to the next level, then we can't wait to see your application!

If you're interested in joining us, but don't tick every box above, we still encourage you to apply! We're building a erse team whose skills, experiences, and backgrounds complement one another. We're happy to consider where you might be able to make the biggest impact.

< class="h3">More about Hugging Face

We are actively working to build a culture that values ersity, equity, and inclusivity. We are intentionally building a workplace where you feel respected and supported—regardless of who you are or where you come from. We believe this is foundational to building a great company and community, as well as the future of machine learning more broadly. Hugging Face is an equal opportunity employer, and we do not discriminate based on race, ethnicity, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or ability status.

We value development. You will work with some of the smartest people in our industry. We are an organization that has a bias for impact and is always challenging ourselves to grow continuously. We provide all employees with reimbursement for relevant conferences, training, and education.

We care about your well-being. We offer flexible working hours and remote options. We offer health, dental, and vision benefits for employees and their dependents. We also offer 12 weeks of parental leave (20 for birthing mothers) and unlimited paid time off.

We support our employees wherever they are. While we have office spaces in NYC and Paris, we're very distributed, and all remote employees have the opportunity to visit our offices. If needed, we'll also outfit your workstation to ensure you succeed.

We want our teammates to be shareholders. All employees have company equity as part of their compensation package. If we succeed in becoming a category-defining platform in machine learning and artificial intelligence, everyone enjoys the upside.

Senior Customer Advocate, Tier 1 Support

InVision Remote.coalmost 2 years ago

Apply Nowalmost 2 years ago

location: remotework from anywhere

Apply Now

Title: Senior Customer Advocate, Tier 1 Support

Location: Remote

InVision’s Customer Support team is in search of an experienced Senior Customer Advocate, Tier 1 Support Representative to provide enterprise-level, front line support to customers.

InVision is the visual collaboration platform powering the world’s best companies. The heart of InVision is Freehand, our online digital whiteboard. We built Freehand to transform the way people work together. Transformation is a bold term, but we stand by it. So do our users from Amazon, Anthem, and American Express. And that’s just the A’s. We are trusted by 100% of the Fortune 100 because we understand that collaboration is about more than just seeing each other – it’s about fueling each other. More than 7 million people across global enterprises and small teams come to us when they are looking to transform the way they work together. InVision’s platform, education, and community enable businesses to work across distances and disciplines to unlock the expertise of every team member and deliver powerful business results.

InVision is a globally distributed, 100% remote organization. Our internal culture is made up of erse, collaborative connections across more than 25 countries forming a community where everyone belongs, thrives, and grows.

We’re on a mission to transform the way people work together by helping them collaborate better. On anything. From anywhere.

We are shaping the future of work.

Come join us.

About the Team:

This role is part of the Customer Support team which helps prospects and customers understand and get the most value out of our products. Customer Support Advocates are the face of InVision on our global support team and are responsible for helping ensure customers have an ideal customer experience by helping answer questions, tracking feature requests, troubleshooting basic technical issues, and escalating unresolved issues to cross functional partners in Support Engineering, Marketing, Sales, Success, and other departments at InVision. A Customer Support Advocate’s goal is to make the customer experience as smooth as possible by helping whenever a customer runs into a bump in the road.

What you’ll do:

Troubleshoot qualified customer support inquiries and requests via email, phone, live chat, social media, community moderation, video conferencing, and internal channels.
Compare, analyze, qualify, and escalate customer requests to appropriate teams or iniduals.
Provide thoughtful technical and product support to those of varying technical fluencies.
Think on your feet, learn a complex product inside and out, diagnose and troubleshoot technical issues, and discover creative methods to resolve customer issues.
Advocate for ways to improve the customer experience in our product and processes
Share industry best practices on web/mobile design practices and tools with customers
Project work that may include developing and maintaining internal and customer-facing documentation, writing macros, auditing issues, testing new features, performing data migration tasks, developing training to prepare for new feature releases, or other projects that would benefit our customers and Customer Support team.

What you’ll bring:

You have experience in a technical field.
You possess excellent written and verbal communication skills.
You’re a natural-born evangelist with infectious enthusiasm and you genuinely relish troubleshooting and problem-solving.
You love to teach, and in order to do that well, you’re also eager to learn as much as you can.
You have related customer support, community moderation, or account management experience, preferably in a SaaS B2B setting.
You’ve worked as or with designers or other creative professionals and understand their needs.
You’re flexible, love having many irons in the fire, and have the skills to stay organized and on top of it all.
You’re able to work a 40 hour work week during local business hours M-F to provide support for our customers.
You’re able to use both a Mac and PC.
Experience with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk, Desk.com, Help Scout) is a plus.
Prior knowledge of design practices (UI, UX, research, testing) and design tools (Sketch, Adobe XD, Photoshop, Studio, Figma) are a plus.
Previous InVision experience is a plus.

About InVision:

InVision offers an incredibly unique work environment. The company employs a erse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

Senior Client Service Consultant • Cocomore AG Cocomore AG

Cocomore AG Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer servicegermanygermany

Apply Now

Cocomore develops digital products and provides digital communication services to international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore has 200 employees in Berlin, Cologne, Frankfurt, Hamburg, Seville and Warsaw. We are looking for you as a Client Service Consultant to join our Client Services Team in one of our offices or remotely.

Our offer to you:

Exciting and varied projects with a major client relating to digital communication and transformation
The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team of strategists, data scientists and digital marketeers
Working at eye-level with great team spirit while having a performance-based environment
Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills
Our onboarding program will help you to orientate yourself better in the beginning, and a personal buddy will be at your side

Your work-life balance is important to us which is why flexible working hours and home office options are norm for us and no exception
You profit from employee discounts and other benefits at partner companies

What you will contribute:

Your tasks include strategic and conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.
The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks.

You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.
You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.
You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.
You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.

What you have to bring:

Both applicants with experience and graduates are welcome. Track record and interest in digital marketing sector should be visible (professional experience or internships).
You have a good university degree in marketing, business administration, communication sciences or a comparable field.
You are a generalist who enjoys bringing people and productive teams together while bridging the gap between erse stakeholders
You enjoy talking to customers and advising them in a lively exchange.

You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
You can organize yourself and others well and you work in a structured manner.
You enjoy working with Excel, are proficient in Office.
You are hands-on and solution-oriented – whether it's about improving a process or a strategy.
You speak and write English at a very good business level (C1-C2). Fluent German would be a plus.

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

Bilingual Canadian French and English Customer Service Representative located in Morocco

Hub Support We Work Remotelyalmost 2 years ago

Apply Nowalmost 2 years ago

africa onlycontractcustomer support

Apply Now

Our Customer support team is the eyes and ears of the business and the first point of contact for our customers. Our users are the reason why we are in the position we are in today, as their support and feedback have been crucial to our ongoing success by ensuring that they receive the support they deserve.

As our user base continues to grow, we want someone who’s completely focused on customer support to help make sure our standards don’t drop as we scale. Your goal in this role is to create a support experience so good our users have to tell their friends about us. This is a rare opportunity and comes with a huge development opportunity as you help us to expand out the customer service tools, processes, and communication strategies.

You will be required to troubleshoot platform-related issues with our users and perform content moderation tasks on multiple platforms. To do well in this role you need to be able to remain calm when customers are frustrated and ideally be comfortable working on multiple platforms at the same time. Experience within Zendesk will be advantageous.

We encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives, and we’re eager to further ersify our company. If you have a background that you feel would make an impact at Hub Support, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

Requirements:**

**We’re working hard to lead by example and are looking to hire people who are able to get going quickly, interested in learning new things, and comfortable working in a changing environment.

Located in Morocco.

Must be native or highly fluent in Canadian French and English speaking with excellent verbal and written skills in both languages.

You have a minimum of 1 year of experience in a support-based environment or you're a Graduate.

Zendesk experience will be advantageous.

You work well with structure in your day and are motivated by hitting and exceeding targets.

You’re able to work in shift patterns and have a high-speed internet connection and a quiet comfortable place to work.

You’re resilient and can cope well with difficult situations.

Comfortable with working in the adult niche space and can think on your feet and use your initiative in ambiguous situations.

You’re reliable, energetic, and able to prioritize effectively and see obstacles as challenges and you enjoy complex problem-solving.

Ability to multitask, prioritize, and manage time effectively in a demanding role and you relish the idea of self-learning and personal development

Responsibilities

**As your experience grows, you’ll take on more responsibility within your team. We're looking for people willing to invest in the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch-up with your manager weekly and a performance review annually, where we’ll track your progression on our QA framework.

Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.

Responding promptly to customer-related inquiries and moderation tasks.

Communicate with users across multiple platforms and channels.

Acknowledging and resolving customer complaints and escalating where appropriate.

Take ownership of your self-learning to ensure maintain a high level of product knowledge and competency.

Recording & documenting customer interactions, transactions, comments, and complaints.

If you recognize yourself in any of the requirements, we'd love to hear from you. Please upload your CV in PDF format so that we can easily read it.

Associate Client Strategist • Benzinga Benzinga

Benzinga Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

Apply Now

Customer Success Italy • Iubenda Iubenda

Iubenda

worldwideRemotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service

Apply Now

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90,000 clients in the EU, the US, and 100+ more countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs to be compliant with legal, local, and regional requirements so that they can focus on their core product.

Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (worldwide leader in digital enablement).

If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users and, equally important, join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then you're looking at the right place!

Your mission

As part of our Customer Success team, you’ll be involved in the following activities:

Learn how to help users with fixing payment issues;
Propose upgrades and/or additional services to existing clients;
Help clients about correct installation of iubenda solutions on their websites and apps;
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.

Requirements

Strong phone, written, and verbal communication skills with excellent presentation skills;
Italian mother-tongue with the ability to speak & write it perfectly;
Fluency in English;
Patience. You will be dealing with people who will need your help and/or are angry, frustrated, have multiple questions, and expect you to be able to solve their issues.

Added Values

The legal background will be considered preferential;
Good organization of time and task;
Team-player;
Interest and/or experience in tech & software;
Any experience in a customer-facing role, such as Customer Success, Customer Support
Surprise us with anything on top, like other language skills.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, at your disposal, you have our Bologna and Milan offices. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model, in which we give the possibility to our team members to work from one of our offices up to 2 days per week.

Benefits

REMOTE WORK - You can work from one of our beautiful offices in Italy (in Bologna and Milan and both being incredibly well located nice places to work from) or remotely. We are used and fully structured to onboard people who rather work full-time remotely;
COMPANY RETREATS - Once a year we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites, or the Tonnara di Scopello;
GREAT WORK ENVIRONMENT - You will be part of a multicultural team full of talented and expert people and you will find a team spirit, which you would rarely find elsewhere;
THERAPY INCENTIVE - We offer online therapy sessions, in English/Italian, and anonymously. You can also choose among psychologists with different approaches and specializations.

Please send your CV in English.

Want to know more about iubenda? Check us out at:

iubenda.com | LinkedIn | Facebook | Twitter

Customer Support Specialist

Arcadia Power Remote.coalmost 2 years ago

Apply Nowalmost 2 years ago

location: remoteus

Apply Now

Customer Support Specialist

at Arcadia

United States

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & erse perspectives. We’re building a team of iniduals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking an enthusiastic, highly motivated Customer Support Specialist to join the Enterprise team. This role will report to the Senior Customer Support Specialist. This inidual will be part of the Tier 1 Support team for Arcadia’s Arc Platform, responsible for responding to first contact from both existing and prospective customers seeking technical support or asking questions about the platform. You will triage cases, handle all customer communications, and escalate tickets to the appropriate engineering teams as necessary. This inidual will also work closely with our Solution Consultants, as well as our Client Success team. The ideal candidate is a strong communicator, detail oriented, organized, and self motivated.

Arcadia is a remote-first company with offices in Washington, D.C., New York and Denver.

What you’ll do:

Field and respond to all customer inquiries to our support channels
Work with Product Managers and Engineering within support process to resolve customer issues as necessary
Coordinate with Customer Success team to ensure full understanding of customer performance
Collaborate with Enterprise Sales and Solutions team to ensure the needs of prospective customers are met
Demonstrate a deep understanding of the Arc platform in talking to both current customers and prospects
Document frequent issues and questions and identify high value improvements to our products to help build a better platform moving forward

What will help you succeed:

Must-haves:

Excellent written, verbal, and visual communication skills
Computer & Internet literacy
Detail-oriented, organized and efficient, including making sure key systems are up to date. Self-motivated and with strong time and task management skills
Positive attitude
Willingness to embrace new and evolving challenges and solve problems
Trustworthy and reliable
Appreciation of a high-energy, fast-paced atmosphere

Nice-to-haves:

Previous experience in a B2B Sales or Support Environment
Background in the Energy and/or Utilities Industry
Working Knowledge of APIs
Previous Experience working with Zendesk or similar customer support software

Benefits:

“Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
Flexible PTO – no accrued hours and no limit on the number of vacation days employees can take each year
15 annual company-wide holidays including a week long “summer break”
10 days sick leave
Up to 4 weeks bereavement leave
2 volunteer days off
2 professional development days off
12 weeks paid parental leave for all parents
Weekly “flex time” – no internal meetings on Tuesdays and Friday afternoons
80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate ersity, celebrate iniduality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

Account Manager, Customer Success • Trakstar Trakstar

Trakstar Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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Trakstar is seeking a Customer Success Account Manager to join our team!

The Account Management team is focused on finding creative ways to increase engagement of our HR software administrators and helping their businesses realize value from their Trakstar products. Drawing on strong customer relationships and sales experience, Account Managers drive adoption, renewal, and upsell conversations to build additional value for their customers and our brands.

What we do:

Trakstar is a best-in-class, unified human capital management solution that supports mid-market companies to attract, retain, and grow their employee workforce. With almost two decades of experience providing unique employee management solutions, Trakstar is an end-to-end platform solution offering seamless applicant tracking, training, and performance solutions. In this ever-changing and remote work environment, the demand for Trakstar is growing and we are looking for employees to help scale our existing organization.

Our company mission is to uplevel employee performance from hire to retire, because we believe people are happier and healthier when they know their work matters. We are serving 3700+ clients around the globe. At Trakstar, we hire only the best people - iniduals who impress their prospects and clients with their industry knowledge of best practices and with insights into how Trakstar’s ever-expanding employee management tools can help their businesses grow and scale.

What you'll do:

Drive renewals by engaging customers to increase usage and adoption of our software solutions.
Identify and nurture upsell opportunities that result in client expansion.
Support a portfolio of clients to help ensure adoption and expansion of their Trakstar products.
Monitor and improve overall customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria.
Conduct Customer Account Optimization Meetings and QBRs with clients.
Develop and implement programs and services that provide continued value to our customers.
Gain a deep understanding of the client’s business needs and ensure our products are closely aligned with each customer’s business strategy.
Foster positive relationships with our clients as their primary point of contact.
Identify a target population of adoption risk accounts for early intervention.
Ensure our clients maximize their ROI of their Trakstar products.
Become a product expert. Provide the right solution to meet customer needs.
Build long-term relationships with new and existing customers.

You're best for this role if you:

Have been in a sales or quota-carrying role focused on customer retention and upsell opportunities.
Are driven by the desire to understand your client’s objectives and translate them into software solutions.
Possess the ability to engage clients in tough conversations and advocate for solutions you know will help them be successful.
Work well on a small team in a dynamic, start-up environment.
Have the ability to manage multiple priorities and tasks simultaneously.
Are a curious, proactive, highly collaborative self-starter who is always interested in learning.
Can clearly communicate and effectively problem-solve.

Your qualifications:

1+ years customer account management with emphasis on retention, renewals, and upsell opportunities
Bachelor’s degree or equivalent experience desired
SaaS experience preferred

Compensation:

Competitive salary based on experience
$55,000-$82,000 OTE with the ability to overperform

Benefits:

Remote first environment
Flexible time off and paid holidays
Medical, dental, and vision insurance
Group term life, short-term disability, and long-term disability insurance
Voluntary life, critical illness, and accident coverage
401(k) program with pre-tax and post-tax options + employer match

Trakstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Customer Success Executive (French Speaking) • Car and Classic Car and Classic

Car and Classic Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer serviceukuk

Apply Now

About you

We’re looking for someone who is passionate about delivering the best customer service & keeping our platform fraud free.

Chances are, you are well known where you currently work as being the person that their customers love, and that loves their customers. You’re likely working in a support role for some form of an online platform, either currently remotely or with a desire to work remotely and with flexibility.

You will have guided customers through an entire customer service and support journey. That means you will have had the conversations needed to support someone through everything from being interested in a platform, to joining it, and to troubleshooting any difficulties they have, helping them make the most of a service.

You will also be a seasoned champion of listening to customer feedback and turning anyone who may have had a negative experience into happy and loyal returning customers.

Does helping customers of a loyal, passionate online community sound like a good day at the ‘office’ to you? Do you want to work remotely and flexibly forever (not just because you have to now)? Do you want to join one of the internet’s largest, most passionate communities around classic cars?

About the role

Our Car & Classic support team operate 363~ days a year. Our customer support team manually verify many aspects of our platform to ensure integrity & trust.

You will:

Onboard new auction customers
Building and maintaining auction listings
Handling post auction process for our customers and liaising with our escrow provider
Ensuring operational systems are accurate and up to date at all times
Providing support to sales team where needed
Respond to customer enquiries
Provide the best customer support by talking directly and honestly with our users both inbound and outbound via several channels
Help to further develop & improve the admin system & our processes
Ensure customer success!

About us www.carandclassic.com

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, ersity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high performing culture.

Whilst the team is only 85 people now we expect to double over the next 12-months. We’re looking for a Multilingual Customer Success Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.

Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.

Role and responsibilities

Build, edit and send listings for approval
Manually assist users with onboarding where needed
Respond to customer enquiries both on phone and online
Meet respective KPI’s for your department to ensure the auctions platform is reaching its goal
Manage and chase buyers paying into our secure escrow service
Advise sellers of the latest information of their auction
Liaise with our third-party escrow provider
Invoicing buyers and sellers where needed
Keeping our systems up-to-date- at all times.

What do you get (remuneration & benefits)?

Salary: £25,000 💰
Stock options 📈
All the equipment you need to get the job done 💻
Flexible working - work where and when you want in order to get the job done 🌍
Access to free counselling, therapy and mental health support via Spill 🤗
Professional development allowance 🚄
Company paid team retreats 🧘‍♂️
Income Protection 🛡
Life Cover 👩‍👧‍👦
Smart Health 🩺
Generous parental leave 👶
33 days holiday (including bank holidays) & any period of closure over Christmas also paid 🏝
Ability to make your mark on a fast-growing start-up 🚀

The skills, attributes and experience you must have:

Experience in Customer Success and journey flows through a web-based platform
Due to our international expansion, we are currently recruiting candidates who speak French. If you speak additional languages please make sure to highlight which languages and at which level of capability when applying.
Ideally knowledge of CMS, Zendesk and bespoke admin systems
Excellent verbal and written English and high-level communication skills.
Experience in making unannounced calls to influence and guide people through a process.
Experience working in a dynamic and ever changing environment.
Experience of working to KPI’s
Expert organisational skills.
The ability to think, work and be comfortable with adapting to customer needs in a changing environment. Taking the initiative is vital!
Excited about delivering great service to loyal users of one of the world’s largest Classic Car platforms.
Able to handle a varied and ever changing work-load! Multi-tasking is really important!
An eye for detail and a passion for excellence - strong personal motivation to go above and beyond what is asked of you.

Skills, attributes and experience it would be nice for you to have:

A genuine passion for cars (ideally classics!)
Experience with remote working, collaborative tools such as zoom, Slack, Zendesk, Hubspot (CRMs), online phone platforms, amongst others.
Knowledge of how different online transactions flow – consumer purchases, business Software as a Service (SaaS) purchases, online or in-person auction processes, transaction fee models, etc…
Previous experience working in support in a start-up, SME or family ran business.
An eagerness and willingness to be part of a distributed team of pretty awesome iniduals (If we do say so ourselves)

Our application process

We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.

Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis. We are proactively removing any bias from our recruitment process.

To help achieve this we have refined our application form that you will find when you click 'Apply for this job'. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers).

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.

Community Manager Mobile Game (Hybrid Remote/Berlin)

Legendary Play cryptocurrencyjobs.coalmost 2 years ago

Apply Nowalmost 2 years ago

berlincommunity manageresportsfull-timegamesnon-techremote - europeukweb3

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About the company

Legendary Play, the creator of esports MOBA manager game RIVALS, is looking for a Community Manager to join our team as we work together to create mobile games for all esports fans. This is an opportunity to join a successfully funded game studio in Berlin’s famous and vibrant startup scene. Our vision is “Live your esports passion!” – for our players and ourselves. Our mission is to offer fun and authentic mobile games that will be enjoyed by millions of esports enthusiasts around the globe.

Your role

Your main role will be a jack of all trades when it comes to community building across our games. Ideally, you have a previous experience as a community manager and a passion for esports. Flexibility, a love for fast-paced environments and knowledge of lean principles are definite pluses.

Your responsibilities

Communicate with our community across different channels (discord, in-game, social media presences, website, etc)

Full autonomy on creating a community from scratch for an upcoming game for Esports fans built on web3

Communicate with our partners in the esports ecosystem, execute partner integration projects and acquire new partners

Build and maintain relationships with our community, top players, partners, and influencers

Provide insight on community growth and pulse of the player base, surfacing trends, opportunities, and risks to management and Live Ops / Marketing departments

Working closely with Game Design, Product, and Marketing departments to shape the development of community engagement strategies supporting product development and design

Work with the team to create written and audiovisual content around our games, our company, and what we are doing

Your requirements

A previous professional experience in the games industry in a similar position, or within web3 / fintech startups while having a strong personal gaming background

Strong project management skills and structured approach to execute initiatives on time

You work self-directed and reliably, taking ownership of your ideas and getting them done

You understand the esports world and audience and watch or play regularly

You are a problem solver at heart, willing to learn what you don’t already know, and are proactively looking for answers.

Excellent written and verbal communication in English

Bonus points

You are interested in web3, Cryptocurrencies, and/or NFTs

You have experience using and running a Discord server

Experience in content creation, written or audiovisual

You have mobile games industry knowledge from Live Ops or Product side

You are somewhat of a scientist yourself ;)

Multiple languages spoken

What we offer

Remote or hybrid remote is possible - while we prefer candidates located in or willing to move to Berlin, we have flexible working arrangements and are okay with short-medium term fully remote work with a readiness to join us locally in the medium run

A competitive salary in an uprising gaming startup which you help to shape

Being part of an international, talented & motivated Team

Flat hierarchy in a friendly atmosphere

Free coffee, drinks, cereals, and fruit in an office in the center of Berlin

The opportunity to work in the most exciting industry in the world - esports

Get access to the best esports and investor network in Europe

The ability to own your work, but to collaborate with a knowledgeable and enthusiastic team

Next Steps:

To apply please send your resume to [email protected].

About us

Live your esports passion!

Our vision includes our players and ourselves - Legendary Play’s vision is to add a new facet to your passion for Esports. Putting you at the center of what we all love, we want our games to be an integral part of what it means to be an Esports fan, and working at Legendary Play a possibility to bring your love for Esports to work every day.

Offer fun and authentic mobile games for all esports fans

Whatever your age or gender, whatever you play, regardless of how many years… Legendary Play’s mission is to offer a game that satisfies your craving for Esports. As a self-publishing developer, we run our games ourselves, aiming to offer the most polished mobile experiences to complement your primary passions - Esports and playing games.

Customer Success Manager EMEA

Dropbox NoDeskalmost 2 years ago

Apply Nowalmost 2 years ago

customer successnon-techremote emea

Apply Now

Customer Service Representative II • Supportninja Supportninja

Supportninja Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer servicephilippinesphilippines

Apply Now

Why we’re awesome? SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”. What does this mean? We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work. Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

< class="h3">Main Duties and Responsibilites

Provide top-notch customer service to internal and external customers via email and chat

Process customer orders and furnish order confirmations

Provide information to customers about the status of their orders

Accuracy in order processing and tracking

Respond to customer inquiries

Arrange and execute customer returns through the necessary outlets

Resolve customer inquiries by gathering information, diagnosing the issue, and providing a resolution or next steps

Work with internal or client teams to identify potential issues with new features and services

Maintain regular communication with management regarding process improvement opportunities

Maintain product knowledge binders with accurate and up to date product information

Provide feedback to internal and client teams on the impact of new features or services on existing customer issues

Escalate unresolved issues to the appropriate team member for resolution according to established escalation processes

Handle up-selling capabilities and retention

Perform other duties as assigned

< class="h3">Qualifications

Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply.

At least 1 year related experience in a customer service Retail Apparel and Fashion account

Track record of over-achieving quota

Must be able to communicate clearly on email and chat

Strong problem solving skills

Excellent organizational skills

Excellent verbal and written communication

Interpersonal skills

Ability to work in a team environment

Proven ability to multitask & prioritize in a fast paced environment.

Empathetic

Customer Focus

Drive for Results

Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Customer Operations Representative • RoosterMoney RoosterMoney

RoosterMoney Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer serviceukuk

Apply Now

We are looking for a talented and motivated Customer Operations Representative to deliver awesome user experiences across our pocket money app predominantly evenings and weekends but occasional office hours too. You will be an important member of the Customer Operations team, performing the vital role of championing our users’ interests. This is a remote role open to candidates based in the UK.

About RoosterMoney

RoosterMoney is a pocket money app and prepaid debit card that helps parents teach their kids the value of money in a digital age. Simple, progressive and gameful, we bring to life all the sound traditional financial principles we were brought up with (or wish we were!) and make managing money smart, fun & relevant for the modern world.

We believe the world would be a better place if we all talked about money a little earlier on in life. Research shows that our money habits are formed by the age of seven. That’s a pretty amazing opportunity to help give kids a head-start in building habits that will stick with them for life.

We operate a remote first culture, but make time to all get together every couple of months.

Why RoosterMoney?

Hundreds of thousands of families have downloaded the RoosterMoney app since our launch in January 2016.

RoosterMoney has been featured in The Times, Telegraph, Guardian, Financial Times to name a few. We’ve been on the BBC and are considered experts in our field.

In addition to our Tracker, we offer the Rooster Card, a prepaid Visa card for kids with parental controls. We are scaling rapidly which offers lots of scope to grow for anyone joining the company.

Roostermoney recently became part of the Natwest Group. With the backing of Natwest, one of the UK’s largest high street banks, we can help even more parents and children build their financial confidence and capability. The vision of Natwest aligns strongly with our own and their commitment to improving financial capability matches our shared passion for helping to teach children about money. This offers exciting opportunities for both our staff and customers.

THE ROLE:

You will operate with a high level of autonomy as one of the first points of contact for the Customer Operations team. You are passionate about helping families teach children the value of money and excited about working on a global platform with a big social mission.

You will be a strong problem solver, organised, and great at communicating with others. We look for T-shaped people who have a core set of skills they can bring to the team and the ability to build on new ones. Whatever the problem or opportunity, you find the best solution in the quickest amount of time.

Alongside solving issues quickly and effectively, you will be the bridge between the customer needs and future product developments. Always asking the question why, you enjoy digging deep into customer problems and finding optimal solutions and outcomes. You’ll get to delve deep into customer feedback, analyse and propose development opportunities.

Once you are up and running, you will work remotely from the UK, wherever best suits you. We are a small team so a good cultural fit and understanding our remote working culture is really important.

We are looking for a new team member to work part-time, between 15 and 25 hours per week, supporting our customers during a combination of shifts during evenings, weekends and some days (to cover absences/training event). The exact shift patterns will be determined by the CS team collectively.

Apply if you want to:

Work closely with a small group of determined, like-minded people to reshape the way families talk and engage with money around the world.
Constantly create awesome customer experiences that our users will go on to rave about.
Champion the voice of the customer across the business to drive product change.

Your responsibilities:

Supporting our customers through email, chat and phone to help them get the most from our app and payment card.
Investigating and documenting reported bugs, working with our development team to implement solutions, and updating customers on outcomes.
Creating and optimising help content and resources (articles, videos, gifs) for our users, empowering them to find their own solutions.
Reporting and analysing customer feedback to find pain points and inform product development.
Looking for ways to improve the customer experience and support processes.

Requirements

Must haves:

Experience of working in a customer facing role, ideally on a digital platform
Passionate about financial education and helping families have positive conversations about money.
Faultless written and verbal communication with the ability to breakdown complicated instructions into easy to follow steps.
Naturally empathetic and driven by helping people, adults and children alike.
Comfortable with technology, apps and operating systems. You pick things up quickly and are happy learning how to use new things.
You understand the importance of privacy and security, and are comfortable working in a regulated environment.
Problem solving and investigating skills. You’re able to find solutions that others might not see.
Organisation is one of your middle names. Speed is your other.
Understand the opportunities and challenges of working with a remote team.
Available to work evenings and weekends plus occasional daytime shifts. Our opening hours are 9am - 9:30pm Monday to Friday, and 10am -7pm Saturday and Sunday.

Bonus points:

Experience working in a scaling business
Experience working in a regulated industry

Benefits

Work with a fun, passionate team building something awesome
Competitive salary
Regular team get-togethers and social events (when permitted)
Remote working (but we also meet up in London and Bristol )

Product Support Specialist (Remote, EMEA)

CoinTracker Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

6+ yearsfull-timeremote

Apply Now

This is a remote role open to candidates in the London metro area or otherwise located in the EMEA region.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

Participate in onboarding and training two new hires
\

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

Close an average of 150 support tickets per week
\

Maintain an average quality score of 90% or above
\

You will:

Answer technical customer inquiries via email
\

Generate high-quality educational resources for our users and team
\

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

1-3+ years of previous SaaS Support experience and high volume support
\

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

Observing patterns and solving puzzles
\

We are looking for someone who is or has

Clear and proficient in written communication in English
\

Empathetic, positive, patient, and excited to help users' solve their pain points
\

Organized, reliable, independent, and productive
\

Comfortable with mathematical and financial topics
\

Excited about providing fast-paced support in a high-growth startup
\

Looking to learn about startup support in a hands-on manner
\

Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Support Manager (Remote, EMEA)

CoinTracker Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

3+ yearsfull-timeremote

Apply Now

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

At CoinTracker, we're building the best-in-class customer support experience to match our industry-leading cryptocurrency portfolio & tax manager product. Joining our tight-knit, early-stage team as a Support Manager means you'll have a disproportionate impact on the shape, processes, and direction of our customer-facing product support team. Additionally, you'll help ensure world-class compassionate support for our customers while building a product that improves people's financial opportunities.

You will

Help hire a team of Support Specialists and manage their day-to-day functions
\

Coach direct reports for professional development and merge them with business needs
\

Work horizontally across the Support Leadership team and cross-functional manager peers to champion the customer experience
\

Ensure the successful delivery of customer-facing and internal projects
\

Assume ownership of the largest customer-facing issues in the product and see them through to resolution
\

Define, track, and report success metics
\

Help the team scale through automation, process efficiency projects
\

Some of the skills we're excited about

3+ years in a role leading, developing, and enabling inidual contributors on a Customer Support team
\

Experience in a hyper-growth software technology startup environment
\

A passion for servant leadership and helping grow your direct reports to reach their career and personal goals
\

Team-first attitude with a strong sense of empathy
\

We're looking for someone who

Is experienced in providing fast-paced support in a high-growth startup
\

Has developed a strong management toolkit that strengthens direct reports inidually and collectively
\

Thinks critically and is able to build a business case for the largest friction points internal and external stakeholders encounter
\

Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
\

Excels as both a written and verbal communicator
\

Thrives in an early-stage startup environment with less stability and more ambiguity
\

Loves delighting customers
\

Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
\

1-Year Outcomes

Own two strategic KRs (like improving average handle time, quality scores, SLA adherence or hiring) and meet or exceed your goal each quarter
\

Create a psychologically safe space for your team to perform at the highest level resulting in 100% of your directs reports consistently meeting or exceeding performance metrics.
\

What's it like working at CoinTracker?

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Product Support Specialist (Remote, APAC)

CoinTracker Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

6+ yearsfull-timeremote

Apply Now

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

1-year outcomes

Participate in onboarding and training two new hires
\

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

Close an average of 150 support tickets per week
\

Maintain an average quality score of 90% or above
\

You will:

Answer technical customer inquiries via email
\

Generate high-quality educational resources for our users and team
\

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

1-3+ years of previous SaaS Support experience and high volume support
\

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

Observing patterns and solving puzzles
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We are looking for someone who is or has

Clear and proficient in written communication in English
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Empathetic, positive, patient, and excited to help users' solve their pain points
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Organized, reliable, independent, and productive
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Comfortable with mathematical and financial topics
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Excited about providing fast-paced support in a high-growth startup
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Looking to learn about startup support in a hands-on manner
\

Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
\

What's it like working at CoinTracker?

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Head of Support • talentsbreega talentsbreega

talentsbreega Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

cet +/- 2cet +/- 2customer servicecustomer service

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Who we are: CrowdSec is a cybersecurity editor with a human-sized team of experts in their fields. We work remotely since day 1. Our free and open-source software is used in more than 150 countries worldwide by thousands of users and we intend to get millions of them. We are animated by a mission: making the Internet a safer place, all together.

What we are up to: Our mission is to deter opportunist and organized Cybercrime, through an Internet-scale, real-time, security network. This network is powered by thousands of users, sharing with one another the aggression they blocked with our open-source software. By coupling this local behavior analysis and sharing its findings within our community, we create a Crowd-Sourced Cyber Threat Intelligence of unprecedented magnitude, that will counter the vast majority of technical hacks.

What you get: Rewarding salary, stock options, eye-opening behind-the-curtain adventure in the field of cyber security, experience sharing with repeat entrepreneurs, and a job with a greater purpose. Good chances you could be part of an industry-defining adventure, in its early days.

Missions

Work hand-to-hand with the core/web teams to organize user support
Create a self-service dynamic around the FOSS components (ie. FAQ bots)
Create and nurture a knowledge database for the FOSS components
Help to industrialize and automate support prioritization (ie. Github issues, PRs)
Provide feedback to the core and web teams based on user’s issue for continuous self-improvement dynamic
Provide support to partners/professional partners
Interface between dev teams and users to ensure swift resolution of issues
Partake and moderate technical/support discussions on discord, discourse, and Reddit

Job, at a glance

We look for an autonomous, English-speaking person to join the team and help us organize and nurture technical support around our open-source software suite.

Our community is growing at a great pace with people from all over the world. We are looking for a support role that will help us improve the user experience and journey. The role is mostly technical and detail-oriented.

You will be CrowdSec’s main interface between the development teams and the community. Your role, besides providing technical support to the community and partners, will be to create and organize knowledge around the software to permanently improve users’ autonomy and overall journey.

You will interact with the community and the development team, either to solve complex problems faced by users, but as well to funnel and structure user feedback to help permanently improve the software.

Knowledge of the Linux ecosystem is mandatory as you’re expected to support admins around the world. Experience in programming and cyber-security is a plus. English is mandatory, and a passion for open-source is compulsory.

At CrowdSec, our priority is to deliver great, robust, and versatile open-source software to offer digital protection to the greatest number. Our community is our greatest strength and by growing it, we will outnumber hackers. Are you in to tackle the biggest challenge of this decade? Come & apply!

< dir="ltr">

Required experience: 3 years minimum

Time zone: CET +/- 2 hours

Work from home: Yes

Languages: Minimum: English C1 Wished: English C2

< dir="ltr">

Technical requirements

Appreciated technical skills

Skills: Service-oriented team player, creative, very responsive, communication master, you think long term and love to automate most tasks.

Plus: You can prove meaningful expertise in structuring and organizing the support function.

Customer Success Manager • Teamwork Teamwork

Teamwork Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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< class="h1">Description

About Teamwork:

Teamwork provides an intuitive SaaS platform for Client Services companies to become efficient, organized, profitable and happy! Our platform has revolutionized how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ practice management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for Client Services companies everywhere.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, every day. We strive to be open and transparent, humble and customer-focused. And we thrive on curiosity, getting results, and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

We are currently hiring for a Customer Success Manager.

The opportunity:

Drive retention and support growth among our most valuable and strategic customers by understanding their business needs and driving their value realization.
Develop strategies to drive continuous product adoption across all users.
Delivering and communicating ROI for our customers, throughout the customer lifecycle.
Be the trusted partner for the customer on use-case and product functionality.
Closely monitor customer health metrics, user activity and overall engagement using our internal customer success platform.
Influence future lifetime value through greater product adoption, customer satisfaction and overall health scores.
Build strong relationships with key stakeholders within each customer base you work with.
Enable successful roll-out of Teamwork products to customer employees, including sharing and developing relevant creative assets.
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and discovering opportunities for deeper engagement.
Identify opportunities for customers to act as Teamwork advocates (e.g. testimonials, case studies, references).
Collaborate closely with Sales to support expansion opportunities.
Collaborate closely with Renewals to support contract renewals.
Represent the voice of the customer to provide input to our product roadmap and our sales and marketing process.

What good looks like:

3+ years’ experience in a Customer Success or Account Manager role within a SaaS or software company.
Project and change management experience would be a distinct advantage.
Impressive presentation and communication abilities.
Ability to organize and prioritize work.
Enthusiastic and creative team player with the ability to inspire others.
Ability to influence through persuasion, negotiation, and consensus building.
Passion for driving revenue and growth in a technology environment.
Deep understanding of value drivers in recurring revenue business models.
Demonstrated desire for continuous learning and improvement

What you can expect:

We are a remote-friendly team, with the option to work out of our Boston hub - or fully remotely. At Teamwork we believe that work is what you do, not where you sit.

You will experience a collaborative and flat culture, where titles are less valued than delivering outcomes that impact and move the dial. We want you to have what you need to hit the ground running, so you will get the best kit to help you do your best work from Day 1. Our onboarding program will give you the opportunity to meet Teamworkers, learn about our market leading product and get under the hood of our Grow and Scale strategy.

We expect our people to work hard, level up and turn up every day focused on being their best for each other and our customers. In return, you can expect to know what success looks like in your role, and have regular check-ins with your manager. In addition we will work with you to grow your career with Teamwork.

But when all is said and done we want you to have fun and enjoy working with us! We put a lot of effort into having regular social events, a weekly all staff catch up with quizzes and prizes to be won, and an annual staff gathering Grand Council focused on celebrating the wins, planning for success and building connection & collaboration. Strengths that have made us what we are today! But take some time and read more about our story and our values here

Core Benefits and Perks:

Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!
Competitive salary & OTE (as applicable)
30 days vacation from day 1
Pension benefit (specific to region)
Health plans and wellbeing programs
Give Back program
Ministry of Happiness social club
Educational resources and generous allowance to support development
Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working
Recognition programs

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.

< class="h1">Requirements

None

Customer Success Manager • Bodhala Bodhala

Bodhala Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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Customer Success Manager

at Bodhala

New York, NY (Remote will work)

< class="h2">Who we are

At Bodhala, a part of the Onit family of companies, you'll find a fast-paced, casual environment with great benefits, perks and the chance to advance your career through daily interaction with legal, technology and business leaders. Bodhala employees work hard and play hard.

Bodhala empowers businesses to analyze, manage and control outside legal counsel costs with a state-of-the-art online platform and professional services. We are data-driven and constantly improving on our SaaS technology offerings and knowledge of the legal space. If you'd like to work in a fast-paced, entrepreneurial environment and are interested in building something meaningful, Bodhala is the place for you.

< class="h2">The Role: Customer Success Manager

The Bodhala Customer Success (CS) team is expanding. Bodhala is looking for a Customer Success Manager (CSM) to join our fast-growing team and delight our growing roster of clients. The person coming into this role will be responsible for managing client relationships and supporting the business through client engagement, client management, and lifting up key data insights to deliver value and delight clients. Experience with data and confidence with data analysis and explaining what action can be taken based on data-backed insights will be a key driver for success in this role.

Reporting to the SVP and Head of Customer Success and working closely with the rest of the CS team, the CSM will play a critical role in supporting the delivery of value that ensures renewals, upsells, and critical engagement with our clients. This is an exciting opportunity to be part of building something from the ground up and put your own mark on the company. We work closely with Legal Operations professionals at many Fortune 500 companies and capital-investing funds; accordingly, if you have Legal Operations and/or data and analysis experience with law firm financials, you may be perfect for this role.

< class="h2">What You'll Do

Take ownership of new and existing client relationships as the account manager for multiple clients, with goals that include: ensuring renewals and maintaining existing ARR, developing champions, obtaining feedback and delivering it to our product and technical teams, promoting usage and engagement with the Bodhala platform, and identifying and helping close upsell opportunities
Take responsibility for developing, streamlining and documenting the team's process for onboarding new clients and managing current clients, with the target of improving the efficiency of this process.
Review client data on the Bodhala platform and prepare reports and insights to deliver value to clients
Learn and maintain in-depth knowledge of the Bodhala platform, industry trends, and competition
Initiate client conversations, obtain feedback and set the stage to close upsells at client accounts
Develop templates for insights reporting and training materials for clients
Maintain files on client usage and set-up, track, and update client status reports

< class="h2">Qualifications

Minimum of 2 years of experience in customer success, account management, consulting, software as a service (SaaS) or related software product experience in a client-facing role (or, relevant Legal Operations professional experience that is comparable)
Legal operations, corporate legal or legal industry experience is highly valued
Experience working with data and understanding of data analytics and data-backed insights as a client solution
Comfort with technical data issues and terminology and ability to understand software product development workflows and platforms - technology solutions or software experience preferred.
Experience with customer service, customer success and/or project management/operations teams
Strong analytical skills, ability to independently conduct and compile research
Advanced computer skills, including Microsoft Office and Excel
Highly organized, details oriented, highly accurate and able to manage multiple priorities, thorough in all tasks
Communication skills: outstanding written and verbal skills, able to explain complex data in a simple and easily understandable way. Comfort in interacting with and presenting to senior leaders in the organization

Customer Support - Tickets, Outbound Calls - Body-Scanning Technology

ModSquad Remote.coalmost 2 years ago

Apply Nowalmost 2 years ago

location: remotework from anywhere

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Customer Support – Tickets, Outbound Calls – Body-Scanning Technology

REMOTE
JOIN THE MODS NEW MODS
CONTRACTOR

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

This project will be customer support – tickets and assisting with outbound calls, in the event that troubleshooting needs to be completed in real-time.

Project Hours (all times Pacific):

3 am – 7 pm, Monday-Friday

Hourly Rate:

To be discussed in the interview phase

Commitment:

15-20 hours per week

90 days, as needed

Especially seeking availability:

3 am – 1 pm

Orientation Data:

ASAP, around 10 hours over the course of one week.

What We Are Looking For:

A good working knowledge of windows based file systems, and navigating the Windows OS
Must be transparent and forthright
A positive approach to resolving customer issues
Excellent problem-solving and critical thinking skills
Must have a quiet working space where phone support can be provided
An excellent telephone demeanour
Able to pick up new software quickly
Good communication and engagement skills
Excellent written communication skills

What’s In It For You:

The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation

WorkSpace Requirements:

Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on the phone

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Dietitian | Country and Customer Manager • Nutrium Nutrium

Nutrium Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

brazilbrazilcustomer servicecustomer service

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< class="h5"> < class="h5">The Company

Nutrium is the health tech company behind one of the leading nutrition software solutions in the global market. Ever since our inception, we’ve been finding ways to further improve the connection between nutrition professionals and their clients, in a bet to improve nutrition worldwide by closing the gap between search and demand.

None of our milestones would’ve been reached without key values supporting each of our decisions. We believe that everyone can make a difference, regardless of their job title or previous experience. We believe in continuous improvement and trying new things. We believe in making mistakes and learning from them. We believe in working as a team towards shared goals. And most of all, we believe in being the best.

Working at Nutrium means sharing these beliefs. Not just in words, but in actions. Only those who constantly strive towards greatness can achieve it. We want to create the best nutrition platform in the world and then make it even better. And we will.

< class="h5">The Team

We’re a young and motivated team of entrepreneurs that thrive on working as a team. Sharing experiences, solving problems together, learning from our seniors, teaching our juniors, going the extra mile to achieve something thought to be impossible. We’ve transformed an idea into a successful business in a way that was never done in Portugal before.

Know that by joining us you become part of something more than a software development company. You become part of a mission. A mission to tackle one bad nutritional habit at a time, to make nutrition accessible for all, and to create a world where nutrition is never a problem, only a solution.

< class="h5">Location

Our offices are located in Lisbon and Braga, or anywhere if you choose to go remote. It is your choice and regardless of it we’re sure that you’ll find a warm welcoming environment and a solution that will suit your every need. Notwithstanding, as we enjoy spending some time together, you may expect to meet the team in person occasionally for some group meetings.

< class="h5">The Role

Our Country and Customer Management team has been responsible for successfully supporting and following up with nutrition professionals who use our software and exploring all its possibilities, as well as adapting all our communication to the markets we operate in.

As a Country and Customer Manager you will be the first touching point with our Brazilian users in, the core of our business. You will be responsible for guiding them in the best possible way, ensuring they have an outstanding experience with the software while contributing to meet the team’s goals, especially activation, conversion and improving the customers’ retention rate.

You will be the one who knows everything about the Brazilian market and its users, the go-to person when decisions related to that market have to be made.

You will be responsible for iterating and defining new strategies for the Brazilian Market, and guide our growth/sales efforts, to ensure that we thrive, and that Nutrium is the number one Nutrition Software in Brazil.

You will develop proactive solutions that ensure success throughout the entire customer journey. You will have the opportunity to have a decisive impact on our roadmap and product decisions, providing visibility over our users’ interests in the best way possible, helping us to increase their satisfaction.

You will have the chance to put your language skills into practice and work with a young, dynamic and proactive team, eager to exceed our customers’ expectations every day.

You will be responsible for answering questions and following up with Brazilian users across different channels (email, phone, etc.) and for translating all the company’s content (blog articles, emails, ads, etc.) into this language.

You will join a highly motivated team composed mainly of nutritionists eager to guide Nutrium on fast-growing adventuring! You will be joining a team with the following main goals:

Actively contribute to the company's growth objectives;
Ensure that our users make the most of our software (e.g.: they use all its features, and they know where to find information about it);
Increase the conversion rate and activation;
Ensure a long-standing and healthy relationship with the users.

Perks & Benefits

26 days annual leave;
Career progression;
Free nutritional appointments (unlimited);
Health insurance;
Lunch credit;
Health assessments;
Annual Retreat & Team building activities;
Access to Nutrium Learning Center and online courses.

< class="h5"> < class="h5">Who you are

You are an ambitious nutrition professional, who aims to make an impact on the life of millions and change how nutritional counseling is done.

You are a people person, empathetic and customer-focused. You are a native Brazilian Portuguese speaker and have good knowledge of English (needed to communicate internally with all the team).

You’re highly committed and have the customer on your mind all the time. You like to work as a team and to exceed yourself and accept any challenge, always giving it your all. You look to develop yourself professionally together with a growing team, where your ideas make a difference and will help to make this the best Country and Customer Management team.

< class="h5">Here's what else is required from you:

Mandatory background in the Nutrition field (BSc in Nutritional Sciences or equivalent);
Native in Brazilian Portuguese;
Fluent in English;
Excellent verbal and written communication skills;
Full and immediate availability;
Comfortable on handling customer requests, sales initiatives, and Demos through different channels (phone, email, chat, video-calls, etc.);
Previous experience in a customer contact role is a plus;
Previous experience in sales is a plus;
Customer-oriented;
Demonstrated ability and desire to work and excel in a fast-paced environment;
Excellent multitasking and project management skills;
Fluency in other languages is a plus;
Driven by a strong desire to keep improving;
Well-organized, with a high attention to detail and the ability to prioritize;
A team-player with a positive and can-do attitude.

Integration Support Analyst • NMI NMI

NMI Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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We are looking for an Integration Support Analyst to provide first-class support to customers integrating any of NMI's software products into their own.

This is a fully remote role (work anywhere in the US), however if you live within a reasonable commutable distance, we’d love to see you in the office from time to time!

We are open to candidates from Nexus States in Central/Eastern Time Zones.

We enable our partners with choice, and challenge the one-size-fits-all approach to payments. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech start-ups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a erse group of employees strengthens both our work and our workplace. We’re focused on making NMI more erse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, ersity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on ersity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

The Role

NMI offers a number of SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration Support Team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.

< class="h3">What will I be doing?

Key Responsibilities:

Provide integration support to customers that are integrating NMI's payment solutions
Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added
Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users
Serve as a point of contact for NMI colleagues who have technical integration queries
Contribute to projects where required

Requirements

< class="h3">Do I have what it takes?

Essential Skills & Experience:

Customer centric approach with excellent customer service skills
Ability to prioritise your own workload and to identify high priority tasks
Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
Experience of coding in Objective-C (or a willingness to learn)
Experience of coding in at least one of the following languages:
- C#
- C++
- Java
A good understanding of both Windows and Linux operating systems.
A basic understanding of networking in order to be able to support customers with network related issues.
Strong problem solving skills
Outside the box thinking, showing initiative
Passionate about excellent written & verbal communication skills
Positive can do attitude
Proactive approach to tasks

Preferred Skills & Experience:

Experience of Web technologies including CSS, HTML, PHP
Experience with Windows Server and/or Windows CE
Experience of using a customer ticketing system
Experience of the payments industry
Knowledge of using development frameworks

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

Benefits

Competitive base salary, paid semi-monthly
Variable Annual Bonus
40 hours week with flexi-time working hours
Remote working
Health, Dental and Vision Insurance
Life, ADD, Short-term and Long-term Disability insurance
401k matching up to 4% after two months of service
Flexible Spending Account/Dependent Care/Transit and Commuting Account
Vacation and Sick time
13 Paid Holidays
Gym membership discount
Fun Social Events (March Madness tournament, 80's day, Chili Cook-off, summer/winter parties)
Casual dress
Bonusly employee reward scheme
We offer paid Parental Leave

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

Customer Success Operations Manager • Seed&Spark Seed&Spark

Seed&Spark Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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< class="h3">Company Description

Seed&Spark is a platform that helps build sustainable careers for erse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.

We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.

We are a remote organization, with all employees working from home within the U.S.

< class="h3">Job Description

About the Role

We’re looking for a passionate, detail-oriented Customer Success Operations Manager to help us manage and deliver our workplace culture Film Forward program to our clients. Built around a library of exceptional short movies, Film Forward helps organizations implement, execute and measure a sustainable practice to cultivate a workplace that works for everyone. Each month, participants watch an award-winning short film, engage in personal reflections and actions, expand inidual knowledge through cultural literacy and then join a facilitated conversation.

Your role is to organize customer deliverables from a macro level, join and document client onboarding calls, build out customer-specific platform experiences, communicate with clients about their deliverables when necessary, and coordinate between internal departments to ensure successful delivery of the program to customers. You also focus on ensuring client success by facilitating technical support to end users and proactively project managing the end-to-end delivery process. These programs have a lot of moving parts, and you’ll oversee calendars, documents, client contacts and communications, working closely with other team members to appropriately customize the product for each client.

You are part of our customer delivery team and will work closely alongside the rest of the Customer Success team, Sales, and Product Management to ensure our services are delivered successfully. This is an exciting opportunity to take on a critical role within our team, using your operational experience to execute on important client deliverables while also assisting in evolving this team into a sustainable, scalable customer success team. Film Forward is a product in high demand, and you will help us develop and implement Customer Success delivery best practices. This is a full time position.

About YOU

You love processes. More specifically, you love repeatable processes. You are organized, very detail-oriented and you know your way around Google calendars, docs and spreadsheets. Keeping track of several moving parts at once is no big deal for you because you are a project management wiz. And in your wizardry, you also know things can change, so you are comfortable when processes need to evolve. Heck, sometimes you’re the one driving the change, because you are proactive and apply your critical thinking when it comes to improving our operational systems. As we expand our Film Forward program, this growth mindset will help you thrive!

With this love for process and your proven project management success, you also enjoy working with data - pulling data, reviewing it, reporting on it. You can identify what data is meaningful, why, who needs to see it and how they need to see it. And when not in the data, reports or process, you can switch gears and bring your own professional customer service voice to client emails and video calls, since being an active and present communicator is key in this role.

We are all working remotely for the foreseeable future, so it’s important that you are proactive in your internal communication and how you handle your workload. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives.

Expected Outcomes for the Customer Success Operations Manager:

100% customer delivery success
100% compliance on customer support SLAs
Scalable delivery processes
Consistent, efficient reporting

Core Activities for the Customer Success Operations Manager:

Project manage and execute the post-sale delivery process of our Film Forward products to our customers:
- Participate in client onboarding & kickoff meetings, documenting key discussion points and takeaways
- Work with the Customer Success lead to procure the necessary inputs and assets for platform customization.
- Create and deliver client-specific Film Forward platform instances
- Oversee master client calendar, communicate key deadlines to the Seed&Spark team and facilitate a seamless delivery process between various internal departments.
- Ensure customer payment received ahead of program launch
- Pull data and create client-facing reports for Customer Success to add insights to
- Assist with facilitation scheduling
- Be the facilitation tech back-up for virtual facilitations
Support participant engagement by delivering internal Film Forward emails campaigns for each client
Provide tier 1 technical customer service support to clients and their participants
Facilitate tier 2 technical customer service support to clients and their participants
Assist in offboarding clients when needed
Continuously improve Film Forward internal operational processes to increase efficiency and scalability while reducing risks.
Be the project management lead for Film Forward-related special initiatives
Write quarterly inidual OKRs and update progress to management on a monthly basis
Pull data and provide regular reports for department KPIs
Ensure proper documentation of process flow, necessary deliverables, SLAs and timelines for coverage and training purposes.
Proactively communicate roadblocks
Assist with hiring and onboarding of new team members, as needed
Represent Seed&Spark's values in the world, with a deep commitment to ersity and inclusion
Other duties as needed or requested by the business

< class="h3">Qualifications

Preferred skills and experience:

3+ years working successfully in an customer operations-focused role, corporate customers a must
1+ year(s) in a customer support role
A love for working with customers
Success driving complex projects
Process design experience a plus
Strong analytical skills and success in leveraging data to help drive business decisions
Proven project management success
Excellent time management and organizational abilities
Excellent communication skills
Experience with email campaign management tools a plus
Passion and knowledge of the DEI landscape
Experience in edtech a plus
Growth Mindset
Quick learner
A team player and proactive collaborator
Flexibility and patience in a startup-like environment

< class="h3">Additional Information

Worried that you don’t have all the exact preferred experience listed here but really interested in this role? Don’t let that stop you from applying! We know that great talent can come from unexpected places so, in your cover letter, let us know why you’re a great candidate, why you’re excited for this role and how you would excel.

This position will work remotely within the U.S.

All your information will be kept confidential according to EEO guidelines.

Customer Success Manager

DeepSource Ycombinator Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

full-timeremote

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There are over 40 million developers in the world, and all of them write and review code in some form. DeepSource is working on building tools that help developers ship good code. We believe there’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, which not only improves developer productivity but also increases software’s robustness.

DeepSource is seeking an energetic and diligent Customer Success Manager to join the team. This champion of the DeepSource mission will help build and maintain relationships with our customers to ensure their happiness and prosperity. You will be responsible for being proactive to get to know DeepSource customers' broader challenges and goals so that you can identify all the most creative and effective ways they might leverage DeepSource. If you're successful, our clients will trust and respect your advice & expertise, will understand and appreciate the value-add DeepSource brings to them, and thus will be more likely to maintain – and grow – their relationship with us. You will work cross-functionally with Marketing, Sales, and Engineering to create optimal experiences and bridge the gap between product and customers. This is a highly cross-functional role — you'll collaborate with groups across the organization to ensure the success of your accounts. You'll know our product better than anyone and help drive product improvements and company growth.

What you'll do:

* Be the primary point of contact and maintain relationship with our Enterprise customers.

* Own the retention and customer success, starting from kickoff.

* Develop education materials and processes designed to achieve greater retention and success of all customers.

* Build process improvements and develop product ideas to improve the overall customer experience.

* Deeply understand our product's capabilities and be able to explain them to customers.

* Empower our customers to reach their goals.

* Own the entire customer lifecycle after onboarding, including training, retention, growth & satisfaction.

* Engage a portfolio of clients and build personal relationships with key people in the organization.

* Improve both customer-facing and internal processes.

We're looking for someone who has:

At least 2 years of experience working with mid-large enterprise customers.

Prior experience with customer onboarding, renewals and expansions.

* Ability to succeed in a fast-paced and rapidly changing environment and prefer to work fast and scrappy.

* Stand out verbal and written communication skills.

The role is remote within North America. You're welcome to work from our beautiful San Francisco office.

Customer Service Representative • Slingshot Slingshot

Slingshot Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer service🇺🇸 usa only🇺🇸 usa only

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***Must own a computer and reside in either Utah, Arizona, Iowa, Florida, Oklahoma, Idaho, Texas or Nevada.

About Us:

As part of the WorkWave family, Slingshot has been voted one of the best Utah start-ups, awarded Best Company Culture and Best Companies for Diversity, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While we got our start in Lehi, Utah, our teams now work from their homes across the United States. We believe in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

The Role:

As a Remote Customer Service Representative you'll connect customers with top-notch home services provider– all from the comfort of your own home. You'll help to trouble shoot potential issues, answer questions, and schedule future services. You'll be the "face" of Slingshot and it's customers.

What You’ll Do:

Take a fast-paced customer service approach to helping callers
Promote and represent the services and brands of over 300+ home service companies located across the US, Canada, and the UK
Field inbound calls and place outbound calls regarding available services and products
Troubleshoot and resolve potential customer issues
Provide friendly and top-notch customer service

*The duties and responsibilities described are not a comprehensive list and additional tasks and duties may be assigned to team members from time to time; or the scope of work may change as necessitated by business demands.

Requirements

What You’ll Bring:

Minimum 1 year of call center experience. (Sales experience always helps too!)
A knack for speaking with people who have erse backgrounds, and different world views
Awesome verbal and written communication skills
An upbeat and eager attitude; ready to get your boots dirty at a fast paced start up environment
Passion for being better tomorrow than you were today
Your own computer equipment prior to starting (here's a list of what's required: https://slingshot.zendesk.com/hc/en-us/articles/11... )
Some weekend availability

Benefits

What You’ll Get:

Competitive pay: $14 per hour plus BONUS ($12 during training)
WFH - Work from Home. We’ve been doing this since before it was cool
Hang-gliding accident? Flesh-eating bacteria? World turned upside down and down know where to start? We provide access to an award-winning Employee Assistance Program, short-term disability, and life insurance free of charge
Paid Time Off and Wellness Days
Growth / development potential! We’re aggressively growing and just like Bruce Banner, so are our team members

Customer Success Manager, Germany (German-speaking)

Chainalysis Web3 Jobsalmost 2 years ago

Apply Nowalmost 2 years ago

customer supportnon techremotesales

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Customer Support Specialist

Welltech Remote.coalmost 2 years ago

Apply Nowalmost 2 years ago

location: remotework from anywhere

Apply Now

Title: Customer Support Specialist

Location: Work from Anywhere

Classifications: Remote Full-Time

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.

The projects we work on are the world’s #1 mobile and web products in the Health & Fitness and Edutainment categories.

Your responsibilities:

Handle customers’ product-related questions or technical issues via email and online chats
Provide feedback on App Store and Google Play
Guide customers through the products’ features, providing effective solutions based on their requests and needs
Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
Conduct customer interviews
Update the customer support knowledge base

Your professional qualities:

Fluent written and spoken English
Ability to tailor communication tone and strategy to specific situations
Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

Fluent in a 2nd language
Experience with Zendesk, Intercom, Jira, or other customer service software
Experience in a similar position

We’re a perfect match if you are:

Attentive to details
Tech-savvy
Used to working in a fast-paced environment

Available shift options:

Day shifts:

Mon – Fri, 06:00-14:00
Mon – Fri, 14:00 – 22:00
Sat – Wed, 06:00-14:00
Sat – Wed, 14:00 – 22:00
Wed – Sun, 06:00-14:00
Wed – Sun, 14:00 – 22:00

Evening shifts:

Mon – Fri, 17:00 – 01:00
Sat – Wed, 17:00 – 01:00
Wed – Sun, 17:00 – 01:00

Night shifts:

Mon – Fri, 22:00 – 06:00
Mon – Fri, 01:00 – 09:00
Wed – Sun, 22:00 – 06:00
Wed – Sun, 01:00 – 09:00

What we offer:

100% remote work: work from anywhere, so you don’t have to spend time on a long commute
Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
Competitive compensation

Customer Support Specialist • Welltech Welltech

Welltech Remotivealmost 2 years ago

Apply Nowalmost 2 years ago

customer servicecustomer serviceukraineukraine

Apply Now

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.

The projects we work on are the world's #1 mobile and web products in the Health & Fitness and Edutainment categories.

Your responsibilities:

Handle customers' product-related questions or technical issues via email and online chats
Provide feedback on App Store and Google Play
Guide customers through the products' features, providing effective solutions based on their requests and needs
Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
Conduct customer interviews
Update the customer support knowledge base

Your professional qualities:

Fluent written and spoken English
Ability to tailor communication tone and strategy to specific situations
Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

Fluent in a 2nd language
Experience with Zendesk, Intercom, Jira, or other customer service software
Experience in a similar position

We're a perfect match if you are:

Attentive to details
Tech-savvy
Used to working in a fast-paced environment

Available shift options:

Day shifts:

Mon - Fri, 06:00-14:00
Mon - Fri, 14:00 - 22:00
Sat - Wed, 06:00-14:00
Sat - Wed, 14:00 - 22:00
Wed - Sun, 06:00-14:00
Wed - Sun, 14:00 - 22:00

Evening shifts:

Mon - Fri, 17:00 - 01:00
Sat - Wed, 17:00 - 01:00
Wed - Sun, 17:00 - 01:00

Night shifts:

Mon - Fri, 22:00 - 06:00
Mon - Fri, 01:00 - 09:00
Wed - Sun, 22:00 - 06:00
Wed - Sun, 01:00 - 09:00

What we offer:

100% remote work: work from anywhere, so you don't have to spend time on a long commute
Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
Personal and professional development: you'll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
Competitive compensation

Customer Engagement Specialist

Leadfeeder NoDeskalmost 2 years ago

Apply Nowalmost 2 years ago

non-techremote europe

Apply Now

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