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What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

As an Executive Assistant you’ll be supporting the Polygon Developer Relations team. This is an ideal position for someone who works well in a fast-paced environment, is a self-starter, and wants to work on a dynamic and mission-driven team. This role will require strong calendaring and prioritization skills, uncompromising attention to detail, the ability to meet tight deadlines, excellent organizational skills, and the ability to juggle multiple critical requests simultaneously.

What you need to succeed -Minimum of 3-5 years of assistant experience. -Ability to consistently contribute in a high-paced, changing work environment, with the ability to prioritize multiple functions and tasks and manage work time efficiently. -Ability to adhere to an expectation of complete confidentiality on all business matters. -Excellent written and verbal communication skills, with the ability to take initiative and build excellent, productive relationships. -Ability to organize, prioritize and coordinate multiple work activities and projects with strong follow through. -Experience with Notion and gSuite

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

Plato is on a mission to empower engineering and product teams to unlock their full potential. Using our proprietary Talent Growth Platform, we connect engineering and product professionals with industry experts for personalized talent coaching, powerful 1-1 mentorship sessions with our incredibly mentor community, and networking opportunities that drive personal and professional growth.

We're backed by a group of impressive advisors and investors including SaaStr, Y Combinator, the Slack Fund, S28 Capital, Eric Yuan (Zoom), Mathilde Collin (Front), Andrew Miklas (PagerDuty), and many more!

We are hiring a Customer Success Manager to help us keep growing. As a Customer success Manager at Plato, your role is to make sure our accounts are successful and achieve their goals thanks to Plato. You will be the main POC for executive sponsors (mostly VP Engineerings) and operational sponsors (People team, HRBP). By establishing a strong relationship with them, you will ensure good communication and tracking of their goals for renewal.

This is a highly ersified role as it will require someone who is able to have strategic conversations with executives, execute on key tactics to have users engage and adopt Plato and leverage the platform to the best of its potential as well as building automation to streamline processes and deliver the best experience. Ultimately, your job is to control churn and drive revenue via upsell. 

Your Key Missions

• Manage a portfolio of Key Accounts

• Support customers in achieving their goals

• Prevent churn on your portfolio of customers

• Expand / Upsell customers

• Onboard new customers

   

REQUIREMENTS - Must Haves

• BA/BS in Business or related

• Customer Success knowledge - How much do they know about CS

• Honesty / integrity - You do not cut corners ethically, earns trust and maintain confidences.

• Flexibility / adaptability - You can adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

• Customer Empathy - You understand the underlying needs and feelings of customers to deliver a delightful experience

• Building rapport with customers - You feel at ease when you're with them

• Communication - You speak and write clearly and articulately without being overly verbose or talkative.

• Listening skills - You let others speak and seeks to understand their viewpoints.

• Openness to criticism and ideas - You often solicit feedback and reacts calmly to criticism or negative feedback.

• Follow-through on commitments - You live up to verbal and written agreements, regardless of personal cost.

• 3+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

• Humble and Growth mindset - You're humble and you're always finding way to grow in your skills and mindset with books, mentors, training...

REQUIREMENTS - Nice to Haves

• Experience with HR or Engineering space is a plus

• Experience in a startup or other fast-paced environment preferred

• Efficiency - You're able to produce significant output with minimal wasted effort.

• Productivity guru - Experience with tools like zapier, integromat, mixmax, lemlist.. preferred but not required. Yet strong interest in the field and willingness to learn required

• Proactivity - Biais towards action: You usually act without being told what to do and bring new ideas to the Plato.

KEY ACTIVITIES

• Maintain a routine of meetings with assigned accounts

• Prepare / Run / Follow up on customer checkinsDocument customer findings and customer status

• Design creative solutions to support customers needs and goalsIdentify opportunities for Plato to expand footprint within actual customers

• Weekly communications with customer via a newsletter

• Run CS playbook successfully( kick off meetings with exec / ops sponsor, Group checkins)

• Be involved in the improvement of the Customer Success Processes

• Work closely with the Talent Coaching team to ensure mentee success

• Represent the voice of the customer to inform sales and product roadmap

At Plato, you’ll be given the opportunity to contribute to something truly meaningful that positively impacts thousands of people around the world. Aligning with our mission, we believe that by investing in our team members’ personal and professional development, we can unlock Plato’s full potential and build a thriving work environment for the greater tech community. Even a 10% improvement here will lead to a ripple effect that will benefit our community. 

We spend nearly all of our waking lives at work, let’s make it better! Here are some of the ways we do that at Plato:

• Work from anywhere: On our fully-remote team, you can work from anywhere in the world as long as you have 3-4 hours of PT overlap for non-customer facing roles and 5 hours PT overlap for customer-facing roles. 

• Unlimited responsible time off: Take time away to do what you love and recharge with unlimited responsible time off. 

• Competitive compensation and opportunity for advancement: Grow within your role or try something new with opportunities for advancement within Plato.

• Comprehensive benefits package: Medical, dental, and vision coverage to keep you happy and healthy. 

• In-person team building activities: We bring our team members together for regular in-person events in awesome locations like the Metaverse, France, Mexico, New Orleans, California, and Spain to name a few! 

• Work with amazing companies: Hundreds of top technology companies have chosen Plato to strengthen their teams including DocuSign, Box, Segment, Rakuten, SurveyMonkey, and Betterment. 

• A erse team from around the world: Work and learn from a group of erse team members from around the world including the United States, Canada, France, Spain, South Africa, Germany, Poland, Switzerland, India, Brazil, and more. 

Plato is an equal opportunity employer that is committed to inclusion and ersity in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, age, nationality, disability, protected veteran status, gender identify, or any other factor protected by applicable federal, state, or local laws. 

Learn more about your equal employment opportunity (EEO) rights as an applicant here.

Plato is committed to working with and providing reasonable accommodations to iniduals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please provide us with additional information on the nature of your request.

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Breakthrough is the leader in business growth for Physical Therapy private practices through marketing software and services. Our clients have an average annual practice growth rate of 33%. Every month, our system drives over 10,000 patients into our member practices.

Our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

We're looking for a Customer Success Leader who wants to take the next step in their career to own, develop and lead an innovative approach to drive success, renewals, and expansion for every Breakthrough customer. 

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

What you'll do:

• Develop and Own Customer Success Strategy, Vision, and Strategic Plan for Breakthrough
• Hire, lead and manage an amazing customer success team
• Build  CS processes and own CS systems  to achieve company and customer goals, provide the best customer experience and increase adoption, renewal and expansion.
• Own the customer journey and work across departments to optimize and improve.

What we're looking for:

• 3-5 years in a CS leadership role in a startup environment
• Proven track record increasing adoption and renewal rates with SMB customers.
• Strong ability to hire and coach customer success and account managers to develop skills and increase results.
• Experience developing processes, utilizing systems and a track record of consistently delivering against targets in a fast paced environment.

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).  

Other Awesome Benefits About This Opportunity

• Completely virtual. We don't have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want. 
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.

Our Values = Your Values:

This is for you only if you align with our values:

GRIT: You are passionate and purpose driven. You are relentless in your pursuits despite failure.

Beginner's Mind: While you come with an abundance of experience you lust for constructive feedback with our partner ecosystem and employees of all skill levels.

Elevate Others: You have empathy and understanding of other people. You appreciate others being real with you so you can grow.

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

As OpenSea’s BPO manager, you will manage the relationship with our BPO vendor by working closely with CX leadership to identify, conduct and evaluate performance trends. In addition, connecting on day-to-day expectations with leadership and driving continual improvements in the customer experience and BPO vendor’s operational performance.

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

At OpenSea, we are looking for a Customer Experience Manager to join our growing Customer Happiness team. As one of our Customer Experience Managers, you will play a critical role in ensuring that we deliver an amazing customer experience globally by utilizing your customer service, operational, and team management abilities.

The Opportunity

Want to build the future of the Internet? Akash Network is developing the world’s first and only decentralized cloud computing marketplace, enabling any data center to become a cloud provider by offering unused compute cycles in a safe and frictionless marketplace.  

As more of our work and play moves to the cloud, we are materializing the vision of the first decentralized cloud in an industry projected to reach $370 billion by 2022. Join the team enabling the builders of the future with greater access and freedom to expand the human experience. Our team includes renowned open source and blockchain developers, and seasoned experts from leading technology and platform companies.  

We are a distributed and growing team, and you will find more ownership, flexibility, and freedom at Akash than at other companies. We offer a competitive salary, remote work, unlimited vacation, and unparalleled growth opportunities at the intersection of blockchain, cloud, and Web 3.0.

The Role

As the Developer Relations Lead for Akash Network, you will be responsible for the strategy and execution of our developer relations initiatives. You will own the education, content, outreach and connection to the Web3.0 community. This includes creating a connection with ecosystem contributors and users by utilizing technical blogs, conferences, meetups, and other interactions.

About Akash Network

Akash Network is developing the world’s first and only decentralized cloud computing marketplace, enabling any data center and anyone with a computer to become a cloud provider by offering their unused compute cycles in a safe and frictionless marketplace. As the first decentralized cloud for DeFi, Akash DeCloud greatly accelerates scale and price performance for DeFi, decentralized organizations, and high-growth industries like machine learning/AI. Through Akash’s platform, developers can easily and securely access cloud compute at a cost ten times lower than the current market providers (AWS, Google Cloud, and Microsoft Azure). The platform achieves these benefits by integrating advanced containerization technology with a unique staking model to accelerate adoption.

As a billing support engineer, you will be working on everything from answering simple billing questions from customers to bettering the overall billing experience for all our users through process improvements.

You will be responsible for ensuring that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team to address. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.

We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving a high-quality customer experience. We’re looking for an inidual who does not need constant supervision to track issues, reproduce customer issues, etc.

You can expect to meet on a daily basis to go over customer issues, task progress, and design solutions.

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 20+ years of experience building global data infrastructure.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Portuguese & English, applicants need to speak both languages.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

The goal of this role is two-fold—to own data analysis and visualization for our Customer Happiness team, as well as to build OpenSea’s ever evolving staffing strategy through data. This role has key focuses in using predictive modeling to transform employee data in modeling and staffing our global 24/7 Customer Happiness team. In addition to this, this role performs a variety of exploratory analyses that help us understand the quality and performance of our support delivery to identify areas for improvement and optimization.

Zignaly is building the best marketplace for investment opportunities in the world. We want to empower the masses for financial freedom, by connecting users to expert money managers, to offer everyone a reliable source of passive income. So far we have integrated 5 exchanges, with other cryptocurrency exchange platforms coming soon! Also, we have our own Zignaly exchange which is part of the Binance Broker program. In mid 2021, we launched own our utility Token, the ZIG coin, with integrated rewards and benefits for our users. Currently, ZIG Coin is on the networks of Ethereum, Binance Smart Chain, Polygon Matic, and soon on the Solana. We are a Startup that is growing exponentially since we started in July 2018. We currently have a team of over 30 people and we are looking to grow even more!

Our company is looking for a Customer Support Agent to join our team. The Customer Support Agent’s purpose is to provide the best customer experience possible by developing customer relationships that promote retention and loyalty. The candidate needs to learn the industry quickly to best assist our clients.Zignaly has a great working environment, where team members can evolve and have a career in the company! Each employee has 22 days of paid time off (PTO) per year. Additionally, the holidays corresponding to the country of residence are granted. This is a full-time, remote position. It will be necessary to cover weekend hours on a rotating basis every few weeks, which will be compensated with days off during the week.

Responsibilities: Engage and understand customers concernsAnswer emails clearly and follow up to ensure resolutionEstablish customer satisfaction and ease in understanding and navigating our siteInvestigate & detect technical issuesAid in testing new platform featuresWrite articles for the Help Center and help with the translationsAttend a live chat supportOne of the most important aspects for us is that the people will be motivated, enthusiastic, and giving their best. The new agent must have excellent communication skills and the ability to prioritize and organize tasks.Mandatory: Proficient in EnglishFlexibility in working hoursResiding in timezones between UTC +9 to UTC +10 Desirable: Multiple languages are a plus.Experience using Zignaly.Experience in cryptocurrency trading is preferred.Previous experience in a customer-facing role

If you are selected for an interview, please read the book "The Effortless Experience" by Matthew Dixon. We base our customer service on the premise of "the best experience with the least possible effort", and we'd love to get your thoughts on this!

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

Work closely with developer tech support, cross-functional teams and users to help in developer  technical support flow, tracking support performance, and improving user onboarding  experiences. You'll be required to work with the team and coordinate to make sure the initiatives are in place, dev support process is optimized and the team collaboration is close and efficient. You should be able to effectively collaborate with all the stakeholders, typically engineering, business development, and users to help improve the query support flow and surface issues or feature requests to the team and help come to resolutions.

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

Crypto Trading Support

About Elwood We have built a digital asset trading infrastructure for institutional investors. Our seamless end-to-endplatform connects to global crypto exchanges, custodians, and liquidity providers, via a singleApplication Programming Interface (API).Built by industry experts with decades of combined experience in investment management and digitaltechnology. Elwood provides market infrastructure at scale, enabling financial institutions, neobanks,and corporations to access digital asset markets quickly and efficiently. Job Description Elwood is seeking to appoint a Client Support Analyst to join our Global Client Delivery Team based inLondon where you will contribute to the customer support, support workflows and problem solvingrequirements of the London office whilst working closely with the Engineering, Product and SalesTeam. ● Provide Customer support to Elwood customers by investigating and troubleshooting andresolving customer issues via live chat, text and email.● Work with clients to help troubleshoot and resolve questions on live trading systems viaElwood’s OEMS and PMS.● Collaborate with TAMs and Sales teams to discuss client insights and share product feedback● Be part of a growing Support function that is able to work on a rota schedule across a 7 day aweek fast-moving Crypto environment.● Provide feedback to product/engineering teams on Elwood product and service improvementsand technical issues● Gather customer requirements and articulate appropriate technical and non-technicalsolutions● Proactively create and drive impactful changes across support workflows, policies and tools● Expertise in creating customer support documentation for Elwood customers Qualifications / Knowledge● Background in financial trading systems and software● Awareness and passion for blockchain and cryptocurrency● Demonstrating pro-activity and accountability with flexibility on rota-based schedules● Knowledge of Financial services/trading industry● Crypto (Desirable)● SQL● Experiencing supporting customers with technical and product issues● Experience with different channels of support Why Elwood?● Join one of the fastest growing FinTech companies and help shape the future of finance● A startup with deep financial backing and a strong market presence● Our platform is enabling institutional access to the most exciting growth opportunity inFinance● Work with a modern technology stack and help solve high impact problems● Strong client focused team with a erse background● We’re a Global company and have offices in New York, Singapore & Geneva● Competitive compensation package● A hybrid mode of working in office and working from home Equal Opportunities As an equal opportunity employer, you can read more about our policy here:

https://elwood.io/ersity/

Chain is looking for an IT Support Specialist to join our Support Team.

Chain is an award-winning technology company that specializes in blockchain related services and software with production ready products in the market.

As an IT Support Specialist, you will have a focus on internal IT support within Chain. You will be crucial in assisting Chain's various teams in functioning when IT issues are encountered.

chain.com

The compensation package will include an industry competitive salary and bonuses linked to company performance. The benefits include unlimited PTO, parental leave, food catering, and health (varies by region). The position is a remote position.   If you are interested in joining a serious blockchain startup with global ambitions, apply via lever today.

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.  Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.  You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.  You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. What You'll Be Doing (i.e., Job Duties) 

Building end-to-end Salesforce solutions on Salesforce Sales and Service Cloud using a mix of Apex, OOB features, LWC, Process Builders, Flows, etc. Integrating with Salesforce 3rd-party apps like Loopio, IronClad, Groove, etc. using both a managed packaged and custom integration approach Writing technical design documents (TDDs) that take in to account Security, Platform, Data, and CPU and API limitations when developing on the Salesforce platform and integrating other systems Mentoring junior Salesforce engineers on best practices of how to build on the Salesforce platform  Communicating technical risks, assumptions, and dependencies to Engineering Managers and Directors  T-shirt sizing epics as part of the QBR process with Engineering Managers and Product Managers Providing real-time feedback to the team during Sprint Planning to continuously improve estimations Acting as the technical SME on Sev 3 incidents and higher  Working on improving the CI/CD pipeline by identifying areas of improvement through continuous pushes to production by providing  RCA analysis on the deployment process to the Release Manager  Working in a Plan, Build, and Run model where your daily adventures may include a mix of research spikes, POCs, engineering tasks, and potential hot fixes depending on severity and impact Learning and researching about new Salesforce features and technology advances in general to stay on the bleeding edge of CRM development

  What We Look For In You (ie. Job Requirements)

7+ years experience developing in Salesforce ecosystem - Apex, Triggers, LWC framework, Process Builders, flows and User Administration Experience with integration of large systems and custom products Software development experience outside of Salesforce, preferably on an AWS stack Working knowledge of Jira, Jenkins, GitHub, Copado, and overall Devops experience Agile Methodologies Salesforce Certifications and Trailhead badges dating back at least  5 years (Nice-to-Have)

Nice to haves

Experience with organizations that have multiple Salesforce orgs that share data between them. Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, participate in any in-person gathering (including offsites) or engage in business travel sponsored by Coinbase, you will be required to be fully vaccinated (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption. Commitment to Equal Opportunity Coinbase is committed to ersity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.     Coinbase is also committed to providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

You will be participating in introductory calls with key partners to understand their use-case and validate / guide their intended usage of Polygon Edge (Technical Docs & Landing page). Apart from providing Web3 expertise, you will have the opportunity to coordinate and own the results of the tech support team.

Your main focus will be the Polygon Edge, an open-source modular blockchain development framework built for engineers who want to create their own blockchains.  The framework allows for the creation of both secured chains (Layer-2 blockchains) and standalone Ethereum sidechains.

Polygon Edge is an integral part of Polygon’s offering of scaling solutions with the mission to become the gateway and the standard for building the multi-chain future.

**Responsibilities:

• Keeping relationships with key partners and proactively identifying support needed
• Organization and prioritization of the tech-support team’s workload
• Making sure that the tech-support knowledge base up-to date with latest developments
• Communicating with the Engineering team to collect relevant information needed for the knowledge base
• Autonomously leading Polygon Edge introductory calls with new potential users
• Identifying relevant product updates to be communicated to partners
• Keeping documentation of all the partners that we are supporting, and syncing on the integration status with other departments
• Prioritizing support requests for the Engineering team with the PM

**Requirements:

• You have a broad knowledge of web3 technologies, including Enterprise blockchain usage, DeFi protocols, L1 solutions and competing L1 solutions
• You are able to assess the needs and business goals of partners willing to spin up their own L1s, and focus on different parts of our solution accordingly
• You manifest pedantry in communication, organization, and written documentation
• Strong organizational skills in prioritizing and communicating goals with the tech-support team

**Preferred:

• Full-stack engineering experience
• Web3 / Smart contract development engineering experience
• A strong, existing network of connections within the Web3 space

Trapesys is Blockchain Protocol solutions studio backed by MVP Workshop, a Web3 venture builder.

The project you will be working on is Polygon Edge (Technical Docs, Landing page, GitHub repo), a blockchain node software for spinning up standalone private/public blockchains and you will be closely collaborating with other projects within the Polygon ecosystem.

MVP Workshop is a Web3 venture builder driven by the exploration of disruptive technologies and their application in real-life scenarios.

We are a team of entrepreneurs, engineers, designers, and product folk interested in cutting-edge Web3 technologies. Over the past 5 years, we fell in love with everything blockchain and have been gathering valuable experience with defining, building, and growing crypto products in partnership with our clients, as well as doing our R&D in-house.

**What we offer:

• An ambitious employer working on cutting edge tech projects
• Transparent salary model and clear expectations for promotions
• Autonomy in tactical execution, support in strategic planning
• A remote-first environment in the organization that pushes the boundaries of how we collaborate today and seek new ways of working together as a collective 
• An opportunity to work and chill from some of our coworking and workshop spaces, if you wish
• Flexible working hours
• No limit paid vacation policy
• Growing education library (books, webinars, wikis, courses)
• Paid trips to conferences, workshops, and other educational events (business trips included of course)
• Necessary work equipment provided  (laptop, etc.)
• Work together, Play together events - single-day gatherings. Usually once per month (depending on the pandemic situation) and somewhere off-screen.
• MVP Workshop Venture builder offsite gatherings - 1week and ½ week company gatherings with other MVP Workshop’s web3 ventures, twice per year

The RLY Network Association is a non-profit that supports the infrastructure and development of the RLY Network and powers an ecosystem of projects including Rally.io, Unite.io, and SuperLayer.io. The RLY Network Association oversees a $150 million community treasury that was raised by the RLY community in 2020-2021 and is responsible for the RLY Protocol, our tokenized software suite, as well as distributing financial grants to web3 projects. The RLY Protocol makes creating token economies easy for developers building consumer apps and enables the quick launch of tokens and nested tokens, provides instant price discovery and instant liquidity, and has numerous economic benefits available from RLY Rewards (like staking), financial grants, and a thriving ecosystem of developers, influencers and end-user communities.   Our growing team is looking to bring on a Developer Relations Advocate who will build trust with developers, evangelize the benefits of the RLY Protocol and why they should join the RLY Network, and ultimately drive adoption of token economies using our suite. This leader has the opportunity to build the RLY Network developer relations program from the ground up. The decentralized RLY Network includes many other adjacent stakeholders and projects, so this leader will be collaborating with other marketing, startup, DAO, and web3 developer leaders across the network to coordinate go-to-market plans at events, conferences, hackathons, and more. This role will also help lead the RLY Network event series and content series.  Here's what you'll be doing: 

First and foremost, increase adoption of RLY Protocol with web3 (and web2) developers Be a trusted resource and build relationships with developers in the spirit of community, helping them, and sharing in their success using our token economy solutions  Develop strategy and planning for developer-facing programs including advocacy, education, content (written or video), event strategy, both joining existing events and hosting our own on the RLY Network platforms Work with a budget for event sponsorships, hackathons, bounties, and other marketing activations Create and improve documentation of the Developer Resources section around RLY Protocol’s offering, as well as blog content and website content related to product solutions Provide market feedback to product teams, marketing, and partnerships on market opportunities, with specific recommendations Work with influencers, advisors, and other advocates in the Network Identify happy developers that seek to become public advocates for RLY Speak at Web3 developer-related events in service to the RLY Network

To be a good fit for us you have:

Contributed to open source projects Built a project using, or have working knowledge of, a web3 stack (blockchain, smart contract, wallet, frontend) A working understanding of Typescript or Javascript, Rust, Solidity, and familiarity with mobile and web2 development An understanding of token economics and/or a willingness to learn A willingness to travel a significant amount of time to reach developers at events  Bachelor's Degree in related fields is preferred

Who we are

PowerTrade is a fast growing crypto trading platform for trading crypto options and other crypto derivatives. Our Android and iOS Apps are live in the respective App Stores, and offer a mobile- first trading experience that’s designed to be simple, fast and focused on trader success.

Our community is what keeps us focussed and dedicated to delivering our best. PowerTrade not only offers a mobile-first crypto options platform, but has also designed the PTF DAO token which governs a treasury covering traders in black-swan events. We want traders to be successful and do everything we can to educate and inform the trading community of opportunities in crypto.

About the Role

We’re building a best-in-class support team, and we're looking for driven customer support professionals to help make sure that our users have an effortless experience getting their problems solved with as little fuss as possible.

Think you're a good fit for the role?

If you share our values and our enthusiasm for crypto and trading and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

Visit our website at https://power.trade/ or find us on Twitter, Facebook, and LinkedIn.

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

As OpenSea’s Quality Assurance Lead, you will build and lead a team of Customer Experience Quality Associates. You’ll be in charge of implementing and overseeing a quality management system to provide actionable data and strong feedback to the Customer Experience organization. To be effective in this role, you must be knowledgeable about NFTs, blockchain, and have a thorough understanding of quality best practices.

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. The Customer Success Manager is passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We measure ourselves by things like user adoption, retention, and overall satisfaction.   Within a year you are successful if… 

Our biggest customers trust and rely on you to help them achieve their goals You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans  Any risk of customer churn is identified early and mitigated effectively You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores  The feedback you’ve provided to our internal teams has resulted in product improvements and new features 

A background like this helps: 

Customer Success, project management, consulting or similar customer facing role in a data or SaaS company  Experience building out customer journeys, account plans and expanding product adoption Prior working experience in the forensic or investigations space Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency helps!

LI-EG1 #LI-Remote

Fuel Labs is building the fastest modular execution layer in the world. You will be working at the bleeding edge of blockchain scalability R&D, designing developer documentation and tutorials, along with other user- and dev-facing content.

Sway, a Rust-based smart contract DSL: https://github.com/FuelLabs/sway Fuels-rs, the Fuel Rust SDK: https://github.com/FuelLabs/fuels-rs Fuels-ts, the Fuel TypeScript SDK: https://github.com/FuelLabs/fuels-ts Fuel-core, a full node implementation of Fuel: https://github.com/FuelLabs/fuel-core

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City, San Francisco or the Silicon Valley for the majority of our opportunities.

We’re looking for a Developer Relations Engineer to work directly with OpenSea’s developer community as we cultivate a thriving ecosystem of builders and creators.  As the public face of our developer products, you’ll help developers build valuable experiences, on top of our APIs and SDKs, and will be the voice of the developer community as we shape future products. You’ll bring a creative and empathetic mindset to solve problems facing our developers and partners both directly and at scale, through documentation, tutorials, blog posts, events, and more.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Pexpay is a peer to peer cash-to-crypto trading platform. At Pexpay, people can post trade ads to buy and sell crypto assets and trade directly with other users. We give them the freedom to trade at their preferred prices, with their preferred payment methods and amount. Pexpay’s escrow service safeguards every transaction, giving traders a secured environment and a peace of mind.  Pexpay is looking for experienced Customer Service Representatives to set up and expand our customer support operations team. Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

About Rarible   Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $270 million in trading volume in 2021.   Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.   Rarible has a positive, erse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

The Role

While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors veficiation, Report Based content post moderation. There is nothing more important than marketplace Trust as well as assurance that somebody’d hold your hand when something is unclear technically.

We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business. 

Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

The VP of Customer Success will build and lead a team that will make Polygon's customers and partners successful through high-impact engagement, problem solving and value creating by leveraging resources from within Polygon and the broader web3 ecosystem. They will partner cross functionally with business development, developer relations, marketing and product teams to ensure that Polygon's customer and partners are successful and have the support they need to achieve maximum potential.

They will create process and structure to have coverage across all customers and partners and provide industry standard response, issue resolution and consistent communication internally and externally.

 The ultimate measure of success will be Polygon Studios’ customers’ engagement as measured by speed/ease of adoption, retention on Polygon technology, and overall satisfaction (NPS).

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

Shape the future of NFTs at a pioneering art-tech blockchain startup Verisart is an NFT minting and certification platform serving artists and creators since 2015. We pioneered a patented standard for blockchain certification and have partnered with Artsy and high profile galleries to launch genesis NFTs for well-known artists and creators. We’ve certified nearly 1000,000 artworks by 20,000 artists. We’re expanding our services to include an NFT marketplace and are getting ready for Series A funding.

About the role This is a great opportunity to join the fast moving space of web3. As our first customer service hire, you’ll be joining Verisart during an exciting period of growth as we gear up for our Series A. You will be working directly with creators, galleries and businesses helping them understand our product and the Web3 space. You’ll work closely with the Head of Community and a high-performing product team to ensure our users have the best experience possible. We’re looking for someone to grow with the company. 

This is a part-time position (15 - 20 hours a week)  Remote or office-based in London

-

About Gnosis Gnosis Chain is the product of the merger of Gnosis and xDai. As one of Ethereum’s earliest sidechains, Gnosis Chain has quiet but significant real world usage and will embark on an aggressive technical roadmap with the objective of accelerating Ethereum. Gnosis Chain is also where Ethereum’s colorful and quirky spirit lives on, as the original home that incubated many defining projects like POAP, Burner Wallet, Dark Forest, and Perpetual Protocol.  About the role We are looking for a Developer Relations Engineer who will help support projects and developers building on Gnosis Chain (https://www.gnosischain.com/). In addition to developer support and education, the position will involve the creation of technical and developer-oriented content and other educational materials. The ideal candidate is an experienced Ethereum/EVM developer that has programming experience in Solidity, web3, and who is familiar with developing, testing, and troubleshooting Ethereum/EVM-based applications.  In this position, you will have the opportunity to work with both existing Gnosis Chain-based projects, as well as net new projects that are natively building on Gnosis Chain. What you will do

Support developers building on Gnosis Chain via email, discord, zoom, telegram, etc. Create technical blogs, howtos, videos, on topics related to Gnosis Chain development Troubleshoot issues, file bugs, work with the Gnosis Chain engineering team to fix and verify issues found Educate projects and developers on the features and benefits of the Gnosis Chain Help maintain the docs site for the Gnosis Chain project (https://docs.gnosischain.com/) Engage with our community on discord, telegram, and other channels Communicate regularly and clearly with other team members and also with other ecosystem participants Help port and validate existing Ethereum based tools to Gnosis Chain

Who you are

Bachelor's degree or equivalent, 1+ years of relevant experience. Ability to analyze complex, technical topics and turn them into easy-to-understand documentation Shell Scripting skills (Bash) and good knowledge of Linux systems You have good programming skills in at least one language  You have experience with Docker and Docker-Compose technologies Knowledge of security best practices Proven ability to learn new technologies Fluent in spoken English, reading, and writing in English

Bonus points:

Experience in a Developer Relations or Technical Education role Experience with Blockchain and Crypto Experience with Ethereum Experience with Solidity

What we can offer you

Do you need resources to pursue your professional goals? -> We got you covered with a personal education and conference budgets;  Is there something that you would like to try out within our projects? -> You can use your Friday afternoons on research or on a side project in our ecosystem; Our hierarchy is flat, so there is no chance to get lost in vertical looking organizational structure; Not really an early bird? No worries! -> Flexible working schedules and remote work policies are, for a long time, part of our culture;  Impact: An innovative blockchain company driving change in a number of important global markets, including finance, insurance, and information discovery. Join in on our mission to build the future!

Variety is the spice of life and a celebrated component of our culture. At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our erse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

• Proficient in English with clear and logical communication in the language.
• Handle back office tickets, and provide 24x7 online enquiries and email replies services to customers.
• Minimum 1 year experience in customer service, preferably in the tech or blockchain industry.
• Fresh graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry.

Terra’s mission is to set money free. We believe that money is a form of technology that can be innovated on. As a pioneer in monetary technology, we build open infrastructure, rethink monetary policy, and create revolutionary applications that set the stage for open financial platforms.

At its core, Terra is a platform for developers. Developers can build applications on top of the Terra blockchain for countless use cases in crypto, including instant payments using stablecoins, trading synthetic assets, generating savings yields from deposits, recurring payments, and NFTs.

As featured in: 

CoinDesk: Terra Becomes Second-Largest DeFi Protocol, Surpassing Binance Smart Chain Decrypt: Luna Token Sale Raises 1 Billion Bitcoin Reserve Cointelegraph: Luna Flips Ethereum becoming second-largest network for staked value Fortune: Cryptocurrency Exchanges Back $32 Million Stable Coin Project

Developer Relation focuses on delivering timely and accurate resolutions to stakeholders, users or anyone learning to build on Terra. This includes managing queries from ecosystem projects and developer communities.

If you are tired of simply making money and hope to go down the rabbit hole to rethink how money works, then Terra is the right place for you.

Terraform Labs Is an Equal Opportunity Employer. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristics protected by local law or ordinance.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

As an Executive Assistant you’ll be supporting the Polygon Developer Relations team. This is an ideal position for someone who works well in a fast-paced environment, is a self-starter, and wants to work on a dynamic and mission-driven team. This role will require strong calendaring and prioritization skills, uncompromising attention to detail, the ability to meet tight deadlines, excellent organizational skills, and the ability to juggle multiple critical requests simultaneously.

What you need to succeed -Minimum of 3-5 years of assistant experience. -Ability to consistently contribute in a high-paced, changing work environment, with the ability to prioritize multiple functions and tasks and manage work time efficiently. -Ability to adhere to an expectation of complete confidentiality on all business matters. -Excellent written and verbal communication skills, with the ability to take initiative and build excellent, productive relationships. -Ability to organize, prioritize and coordinate multiple work activities and projects with strong follow through. -Experience with Notion and gSuite

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

At Syndica, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, and you’ll experience firsthand the infectious enthusiasm of our employees and leadership team. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in crypto. This role will have the primary accountability of designing/architecting and implementing Syndica’s developer experience. You will be a key hire and the first member of our Developer Relations team. You will work at the intersection of our engineers and our users to help us continue to develop leading products. A successful candidate must have demonstrable experience in at least one programming language (Go/Rust/Typescript preferably), and previous work in frontend and some backend (NodeJS/Go) application development. You will be working closely with the product and engineering team on creating content around our products and effectively demonstrating to our users how to use them. The ideal candidate will also have prior experience developing applications with strong focus on UI/UX/DX. Responsibilities

Engaging with our community, using a range of channels such as Github, discussion forums, technical demos, and social media Building technical tools and demos to help onboard users and communicate key changes or integrations with our products (e.g., quickstarts, tutorials) Participating in discussions with technical staff of all levels (from inidual contributors to executives) to encourage user adoption Attending, presenting at, and engaging with current and potential users at industry conferences Developing blog posts on a range of topics of interest to our users, in collaboration with our Engineering team Gathering community feedback to influence Syndica's product roadmap Responding to questions and issues from our community related to our products Identifying, prioritizing and triaging issues for escalation to our Engineering team Coordinating with our Engineers on product and design problems to ensure excellent developer experiences during the creation and enhancement of our products

Qualifications

Some professional experience in either software engineering (backend) or developer relations Experience working with cloud products (AWS, GCP, etc.) and smart contracts/programs (or strong interest in learning). Our products target users with complex technical requirements, and the ability to understand their needs from a Web 2.0 and Web 3.0 perspective is critical Proven ability to work with developer-focused companies to deliver ‘wow’ developer experiences Excellent written and verbal communication skills, including experience and confidence with public speaking Excellent people skills, with a user / community-oriented mindset Experience in a similar role at a developer tools company Professional experience working as a software engineer Experience writing and editing technical documentation Experience developing tutorial materials (e.g., knowledge bases, self-guided tutorials, videos) to onboard and educate users Experience working in a highly distributed company is a plus Align a portion of your day with the business hours of Central Time Zone - UTC -6 Working knowledge of information security issues Systematic problem-solving approach, combined with a strong sense of ownership and drive Firm grasp of at least one modern programming language, beyond advanced scripting (Shell or Python) Experience writing automation tools & eagerness to "automate all the things"

What does success in this role look like?

In three months, you have become our go-to developer relations lead working on important platform features and demonstrating them effectively to our community of developers In six months, you have earned the trust of the team and are delivering tasks through the entire SDLC, from design through development of guides, tutorials and blogs with minimal guidance, and are helping to effectively mentor new developer relations members joining the team In twelve months, you have established a cadence of predictable, on-time delivery of great developer experience content without cutting corners

Terra’s mission is to set money free. We believe that money is a form of technology that can be innovated on. As a pioneer in monetary technology, we build open infrastructure, rethink monetary policy, and create revolutionary applications that set the stage for open financial platforms.

At its core, Terra is a platform for developers. Developers can build applications on top of the Terra blockchain for countless use cases in crypto, including instant payments using stablecoins, trading synthetic assets, generating savings yields from deposits, recurring payments, and NFTs.

As featured in: 

CoinDesk: Terra Becomes Second-Largest DeFi Protocol, Surpassing Binance Smart Chain Decrypt: Luna Token Sale Raises 1 Billion Bitcoin Reserve Cointelegraph: Luna Flips Ethereum becoming second-largest network for staked value Fortune: Cryptocurrency Exchanges Back $32 Million Stable Coin Project

Our systems are written in:

Language: Typescript/React, Rust, Go Database: Postgres, RockDB Blockchain: Terra (naturally) which uses CosmWasm / Cosmos SDK

About the Role: The Developer Relations Engineer will act as primary partner of the Ecosystem team for communicating with developers about technical specifications for Terra. Growing the number of developers building on Terra is crucial to the success of the ecosystem. This role is an opportunity to be an early member of the Developer Relations team.

If you are tired of simply making money and hope to go down the rabbit hole to rethink how money works, then Terra is the right place for you.

Terraform Labs Is an Equal Opportunity Employer. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristics protected by local law or ordinance.

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. Reporting into the Social Media Lead, you will be responsible for handling customer responses and case handling across Twitter, Instagram, Facebook, Linkedin, Telegram, review platforms and crypto forums. Serving a combined follower count of over 1,500,000.    WHAT YOU WILL DO

Provide the highest level of customer service to the millions of customers using Blockchain.com products on very visible, high traffic social media channels. Respond to customers on all social platforms in line with our company tone of voice. Work closely with internal stakeholders to ensure product issues are reported quickly and efficiently Act as a liaison for our marketing and social defense teams. Ensure customers are responded to publicly in a timely manner Learn constantly, adapt to the needs of the teams and build your cryptocurrency knowledge. Shift work will be required, including some evenings and weekends as part of a high performing support team.

  WHAT YOU WILL NEED

The foremost quality for this position or any position at Blockchain is integrity. 2+ years of experience working on a social media team or external communications team for a recognised brand. Knowledge of cryptocurrencies. Knowledge of social media tools. Sprout social and Zendesk are a plus. Flexibility and resilience, you will be expected to be available during company incidents as our social media support leader.

  COMPENSATION & PERKS

Competitive full-time salary The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry. Unlimited vacation policy; work hard and take time when you need it. Crypto Bonus paid after 12 months of service, for your first 3 years at Blockchain.com Beautiful office locations and remote working options.

  APPLICATION

CV LinkedIn profile. Link to personal website and/or blog (if applicable)

    When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

Blockchain Access UK Ltd. Blockchain (GB) Limited  Blockchain (US), Inc. Blockchain (LT), UAB 

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.  Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

We are SwissBorg, a FinTech startup headquartered in Lausanne, Switzerland.

Our flagship product, the SwissBorg app, offers over 600,000+ users the best price and liquidity across 16 fiat and 39 cryptos, as well as giving them the opportunity to earn passive income with our Smart Yield account. Our community is growing fast, with over $1.5 billion in assets under management, a weekly volume of over 250 million, and over 20,000 Premium users.

This is just the start in our mission to democratise wealth management by building products that allow iniduals to manage their crypto assets at the touch of a finger. Whether you’re in Andorra or Zimbabwe, whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.

Are you looking to join a team of revolutionaries on a mission to decentralise nations? We want to hear from you!

Powered by SwissBorg, XBorg is a global pioneer in PlayFi, and is an enthralling, expansive universe where gamers are empowered through the power of blockchain on a multitude of levels. We are pioneering the next generation of gaming communities that will bring GameFi to the masses.

Our activities

Community Gaming is in our blood. We are a group of players from different backgrounds who love immersing ourselves in exciting games through blockchain technology. 

Technology We are the first crypto platform to introduce a set of technical breakthroughs that will empower gamers on a scale never seen before.

Esports  We are leading the way in esports through blockchain and are building successful, transparent, and decentralized esports teams, where selections are based on-chain. 

Investments  We leverage our expertise in blockchain gaming to make smart and intuitive investments in the field.

We're thrilled to be hiring a happiness manager, who will be in charge of talent acquisition and employee well-being at XBorg. 

It’s a great opportunity to pioneer the future of gaming, shape the future of Gamefi and work with industry experts in the field.

To learn more about XBorg, follow us on Twitter: https://twitter.com/xborg_official and join our Discord: https://discord.gg/Dcj286mx7Y

Why you should apply:

• Freedom to build the company of your dreams
• Learn with (super cool) experts in finance, engineering, AI, psychology and business
• CHSB bonus based on our meritocratic system
• We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
• Flexible work hours
• Annual team retreats with colleagues around the world
• Continuous learning and development opportunities

Oh and are you planning on having a kid? That’s great! We have a bunch of those: you’ll get time off to enjoy that (other) adventure! 

At SwissBorg, we embrace ersity. We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that erse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

As a Strategic Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Customer Success Manager role is designed to maintain and nourish key relationships within the Polygon Studios NFT ecosystem and own the overall account management vertical.

While the Business Development team will be bringing in leads through inbound/outbound channels, it will be the responsibility of the Customer Success Manager to provide smooth onboarding for projects on the Polygon network and at the same time, provide high-quality consulting services to such projects related to NFT best practices, web3 strategy, appropriate developer tooling and marketing strategies and activation points.

The ideal candidate would have: -  Ability to read NFT/Web3 market conditions and translate that into a value with current top-end Polygon Studios projects -  Comfortable project managing and designing web3 strategies for leading brands working with Polygon -  Creating industry best practices that can be provided to clients -  Ability to liaise with the PS/project marketing teams to develop strategies around deriving more value from the Polygon ecosystem -  Working with PS marketing team on creating marketing campaigns for our leading clients -  Ability to create and run teams, processes, systems and measurable accounts management metrics/OKRs/KPIs -  Ability to create deep relationships with other isions/units at Polygon -  Exemplary account management pedigree/experience

Requirements: - Understand industry best practices and trends within the NFT industry and advise/support new projects accordingly - Consultative and problem-solving in dealing with top tier projects on their blockchain/NFT designs to build the most successful business possible - Be accountable for customer retention and expansion, increasing the lifetime value of existing customers through client management, forecasting, and driving growth through a variety of creative means (partnerships, connecting to ecosystem partners and investments, technical advice and design, relationship management, etc.) - Be able to juggle multiple projects and internal Polygon teams to be able to provide high-quality service to projects - Lead customers through our integration experience, help consult them and deeply understand our customers business and their needs, and help them maximize the success of their NFT business - Create a scalable playbook for customer success, working with our internal content - Be a constant advocate for business customers of Polygon 

LI-Remote

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

**Who are we and who are we looking for?

New Dealigence is a people-first company. We gather teams to implement our own and client projects in e-commerce, digital, IT, and fintech. We focus on people who create effective products together.

We are new challenges and opportunities to learn and perform interesting tasks for those who come to work with us. We do not have a routine but a constant movement. Everyone takes their place in the team. Everyone is free to make their own decisions, take risks, and take responsibility for the result.

For a new international NFT project, we are looking for a Discord Community Manager with a passion for blockchain and web3.

**Why you will like working with us:

• Become a part of a new project and team of highly motivated and passionate people. Our mission is to create a high-quality and expensive digital product, with further improvement and release of new products;
• The opportunity to work in one of the fastest moving industries;
• Fully remote and flexible working hours.

**What do we expect from you?

• 2+ years experience in DeFi, blockchain, and cryptocurrency;
• Experience in Community Management, Telegram, Twitter, Discord;
• Strong time management and readily available;
• Resourceful and proactive;
• You are fascinated by blockchain technology and decentralized finance;
• Ability to work under pressure in a fast-paced environment and industry;
• Command of spoken/written English is essential; other languages are an advantage.

**What are you going to do?

• Build the process from scratch;
• Create and launch entertaining, engaging campaigns for client communities on a daily/ weekly basis;
• Manage our Telegram/ Discord Channels (including announcements);
• Manage and clear spam, be responsive and help other community members with their questions;
• Manage members’ experience and day-to-day communication.

If you are interested in our offer, write to [email protected] or https://t.me/ann\_aga

Senior Developer Relations Engineer Responsibilities: Directly engage with the developer community through meetups, roadshows, boot camps, hackathons, lectures, training, and other education channels.Community Support - Facilitate a great experience with Mina for developers at scale with broad reach channels such as Discord, video conference, Stack Overflow and other forums.Community development - Foster a healthy community globally through user group support, a Community Champions program.Build samples and demos to help showcase Mina capabilities which the community can leverage.Create content to engage the developer audience through blog posts, documentation, videos and social mediaDevelop technical content to simplify development for Mina developer community. Conduct projects that better facilitate the community engagement and activenessCollaborate closely with the Mina Foundation Marketing & Community, Engineering and Product teams.Screen incoming grant applications for technical fit, providing recommendations to applicants as needed.Support grant applicants through screening, launch, growth stages by connecting them with relevant teams at Mina ecosystem.Synthesize and share feedback from the developer community with Engineering and Product teams to help Mina improve the product Qualifications: Leadership skills. Able to lead, manage, and report Developer Relations projects.Lead content initiatives and strategize effective ways of educating the developer community. 2-3 years’ experience in a developer relations, developer education role.Development skills - A Computer Science degree, or equivalent, 2+ years of blockchain development experience.Presenting skills - The ability to present complex technical ideas to developers and often non-technical audiences.Education skills – The ability to craft educational/training content.Data-driven decisions – eager to experiment with new ways to help our developer learn our products faster.Curiosity - Experience of working with blockchain is not essential but a demonstrated curiosity about the technology and its impact are critical.Ability to travel - The developer relations team spends 30% of the time on the road globally.Excellent written and verbal communication.

CoinTracker is looking to hire a Product Support Specialist (EMEA) to join their team. This is a full-time position that can be done remotely anywhere in Europe or on-site in London.

• No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many iniduals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering solutions that transform how people protect integrity online, ensuring accountability, and enabling the pursuit of justice.
• Pagefreezer simplifies compliance and litigation by automatically archiving websites, social media, mobile text messages, and enterprise collaboration platforms for every stage of the information governance lifecycle. We enable organizations to create and share defensible records of their data, quickly and easily in our dashboard, in real-time—every like, share, edit, and deletion.

• Our compensation is comprehensive, competitive, and can include benefits like extended health insurance, a $600 Lifestyle Spending Account, a $1000 annual learning budget, a Tax-Free Savings Account and a matching Retirement Savings Plan and paid time off, if you're in Canada. 
  • Not in Canada? We'll create a compensation package you're excited about together.
• Our coworkers are collaborative, proactive, and interesting -- and they care about the right things. We've built a culture based on values that mean something to us and we practice them daily.
• Our employees' priorities matter. Career growth? Balancing work and life? Growing your own side-hustle? Helping you live your best life is #goals.
• Our track record is strong, our market opportunity is growing, and we're already providing solutions to some of the biggest companies in the world-- and you'll be helping us accelerate even faster. Come join a sustainably profitable, small company and see the impact of your work.

• Build and expand relationships resulting in trust, increased engagement and satisfaction, retention, and joint success between Pagefreezer and our customers.
  • Pitch and demonstrate Pagefreezer solutions to meet current customer business needs that they may not be aware of yet.
  • Know the ins and outs and who's who of your accounts and their goals and priorities. 
  • Build alignment with customer goals to ensure they're maximizing their investment in us.
  • Advocate for the customer internally, including gathering and sharing their feedback, escalating issues and requests to Support and translating our response back to them in clear ways that resolves concerns and ensures retention.
• Grow assigned account revenue and increase product adoption. 
  • Create and execute a strategic, proactive plan to engage your contacts throughout the customer lifecycle to identify opportunities and sell additional products and services.
  • Negotiate successful renewal contracts.
  • Meet or exceed revenue targets.
• Proactively nurture your book of customer accounts using our tools, processes, and playbook. 
• Ensure healthy CRM hygiene: your CRM is up to date and full of helpful notes. 
• Keep customers informed about the latest Pagefreezer news and releases that are relevant to them. 
• Collaborate with the Onboarding & Implementation, and Support teams to ensure a smooth experience for customers. 

• Alignment with our Core Values
• Can ensure a positive customer experience is achieved while also exceeding quotas. 
• Past success in a SAAS business-to-business account management role before, responsible for delivering strategic revenue retention and growth.
  • Comfortable with computers, software, tech, and IT environments
  • Bonus points for familiarity with legal, compliance and/or records management technologies.
• Curious, learns really quickly, without fear of failure or challenges. Open to coaching and feedback.
• Able to strategize account management, uncover opportunities, and close deals confidently.
• Know how to lead a customer through a complex renewal or renegotiation to reach a mutually beneficial outcome. 
• Comfortable navigating complex and technical conversations with senior stakeholders to relay the value proposition of our products and services.
• Strong communication and presentation skills live, over phone, written, or online. Adaptable and clear, no matter the technical knowledge, seniority, or number of stakeholders.
• Solid problem solver. You search for or build solutions when needed. 
• Competitive with yourself -- you love to learn new things, continuously improve, acquire new skills, and succeed!
• Able to independently prioritize projects and opportunities based on guidance from your manager.
• Familiarity with CRMs and other sales technologies (we use HubSpot), LinkedIn, and Zoom 
• Able to adopt and improve our current processes or create solutions from scratch.
• Able to work 40 hours a week and either:
  • Authorized to work in Canada (anywhere in Canada works for us);
  • Aspiring to work in Canada and can obtain a work permit (yes, we can help with that);
  • Willing to work remotely as a contractor
    • Can be anywhere in the world as long as you commit to overlapping 4-8 hours of time with Vancouver and can work with a team in English.

MoonPay builds payments infrastructure for cryptocurrencies. Our on- and off-ramp suite of products provides a seamless experience for converting between fiat and crypto using all major payment methods in over 160 countries. Our mission is to make cryptocurrencies accessible to over a billion people by 2030! 🚀

We are trusted by 250+ leading wallets, websites, and applications. Some of the biggest crypto brands in the world, including Bitcoin.com, Dapper Labs, OpenSea, Argent, ZenGo, Trust Wallet and Spot, rely on our technology. Through these partnerships alone, our products are used by over 5 million users worldwide. 🌎

One of the great things about working at MoonPay is that we are remote first. Our global team spans 25+ countries, and we pride ourselves on having a connected and inclusive culture that empowers people to do their best work. We give our team autonomy to move fast, innovate and take responsibility. Join us in our mission to build a better financial world!

We are very proud of our values and expect all those who join us to help us proactively drive and improve our culture, aligned to these values.

• B - Be Humble
• L - Lead with Empathy
• O - Own It
• C - Communicate Clearly
• K - Kaizen  

• Maintaining engagement with the MoonPay community on organic social media channels and other forums.
• Execute social media strategy, delivering engaging content across a multitude of social media platforms such as Twitter, Instagram, Facebook, YouTube & TikTok.
• Report into our Senior Social Media Manager 
• Ensuring campaigns on social media are tracked correctly and reported on appropriately. 
• Work collaboratively with Marketing, PR, Product & Design to ensure the community are kept up to date on key business updates & product launches
• Moderate MoonPay social media, platforms, and chat groups and interact with the community to increase positive engagement.
• Research, understand and share the key trends and newsworthy events within the web3 world.
• Share market research and user feedback with relevant teams.

• • 1- 2 years marketing experience preferred 
  • Familiar with Twitter, Instagram, Facebook, YouTube & TikTok 
  • Experience in executing campaigns against clear strategies & reporting performance
  • Strong interest in social media & building communities. 
  • Have excellent communication skills, organizational skills and be extremely results driven
  • Passionate about web3, having an solid understanding of crypto / NFT culture is advantageous
  • Great relationship management, able to work collaboratively with cross-functional teams and build networks within the creator community
  • Thrive in fast paced environments
  • Based in the US time zone

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, ersity cannot.

We promote a erse and inclusive culture at MoonPay.

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter call (30 minutes)
• Hiring Manager screen (30-45 minutes)
• Remote take-home task 
• Final interview (2 hours)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

• Stock options 📈
• Unlimited holidays 🏝
• Home office equipment allowance of $600 USD (or local equivalent) 🪑
• Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
• Fully remote: your life, your way of working 🌎
• Freedom, autonomy and responsibility 💪

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.Senior Product ManagerLocation - Portugal, remote8x8 is looking for an experienced Product Manager with an extensive background working with building a product. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in managing complex projects that require direction and influence across multiple teams.To be successful in this position, you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously. You must possess superior interpersonal and communication skills so you can quickly build rapport with stakeholders. You have the unique opportunity to work with various teams across the business, our customers, and even our executive team.  ResponsibilitiesIdentify market opportunities, build use cases, and define a product roadmap for our third-party integration strategy at the platform level.• Create a strategic vision that is defined by a product roadmap• Ability to take ownership to synthesize and identify a problem and determine the set of outcomes that will address the problem and recommend a solution.• Plan and create sets of metrics, be held accountable for the metrics, and set goals and success criteria to track these metrics.• Prioritize features, assess requirements, articulate these to Engineers, identify dependencies and accept finished work based on criteria while considering tradeoffs in bringing products to market.• Needs minimal direction in seeking out and engaging with stakeholders to determine features to be built with any risks, assumptions, or concerns documented and understood.• Realizes and identifies trade-offs of product decisions both technically and for the customer value.• Communicates effectively with both stakeholders and engineers to ensure product clarity and understanding. This includes clarity execution within engineering as well as business value to departments like Sales, Support, and Marketing.• Builds strategic relationships with third parties and vendors to drive a mutually beneficial relationship for both groups.• Provide clear and concise updates and recommendations to executive leadership• Evangelize the product representing 8x8 at industry events and with customers, prospects, partners as well as internal groups such as Product Marketing, Sales, System Integrators, Alliances, and Customer Support.Required Skills• Extensive  experience in working with Engineering teams and Business Stakeholders• Knowledge of system and software quality assurance best practices and methodologies• Flexible and adaptable in regards to learning and understanding new technologies• Excellent project delivery skills• Exceptional written and oral communication skills and interpersonal skills• Problem-solving, analytical and investigative skills• Ability to conduct research into software-related issues and products• Self-motivated and directed• Keen attention to detailBeneficial Skills• Degree in Computer Science, Business Process, MIS, or comparable degree• Telephony experience or contact center experience is a plusWorking at 8x8• Industry-leading, award-winning technology and recognized on two Gartner Magic Quadrants• Inclusive, supportive and collaborative culture yet with a winning mentality• Encouragement and environment to make a difference• Fun – check out our Instagram posts in the UK, Romania, and the US, the smiles are real• Deep passion for doing the best for our customers, giving them the best service and the best technology• Competitive packages, including bonus, benefits, and equity (stock)8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.We also provide reasonable accommodation to iniduals with disabilities in accordance with applicable laws.  Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be found here. #LocationRemote, Portugal

YellowHeart is an NFT ticketing and music platform leading the entertainment industry into the future with mass adoption of blockchain and NFT technologies. Today, YellowHeart’s core focus is on the YellowHeart music marketplace, along with YellowHeart NFT ticketing. Our successes include:

• First Major Band (Kings of Leon) to Release Album as NFT
• Release of the last works of Jerry Garcia exhibited in the Rock & Roll Hall of Fame
• First launch of NFT song in space with SpaceX and Kings of Leon We’re a distributed team working from around the world — New York, Lisbon, San Juan, and many more. 

Music artists, fans, and blockchain technology all come together at YellowHeart. This is a fantastic opportunity to get experience and your foot in the door in blockchain tech and the music industry. Interacting directly with customers and acting as a liaison to the marketing, product, and development team is the best place to learn precisely what you’ll need to get your career started.

The Role

As a Customer Experience Specialist Intern, your role will be to help customers troubleshoot issues, deliver accurate and timely answers to questions, and direct communications to the right iniduals within the organization. You will also be a part of larger impact projects that will flex and grow your overall skills.

Duties + Responsibilities:

• Respond to incoming chats, social media inquiries, and emails
• Interacting with customers and handling customer queries and complaints promptly; use problem-solving skills to shift customer challenges into positive outcomes
• Exemplify the brand voice and tone in all customer and community interactions
• Creating, classifying, and updating support tickets
• All other duties and tasks assigned by leadership

Requirements:

• A minimum of Junior status in an undergraduate degree program
• Have knowledge and interest in blockchain technology and NFTs
• Experience with Discord, Reddit, and other community platforms
• Strong written and spoken communication skills
• Self-motivated, proactive, and organized

About TrekkSoft

TrekkSoft is a leading SaaS booking software provider in the tours and activities industry, active since 2010. We make the world's activities bookable! Do you want to be a part of a growing SaaS environment with an international and dynamic team? Join us in the role of Technical Support Representative!

Role outline

You are strong at problem-solving, have an affinity for technology, an enthusiasm for customer service, and experience in Help Desk support. You will work closely with your Support colleagues and stakeholders across TrekkSoft to create the best customer experience. Join us and help our customers to resolve their issues and make the most out of our booking solution!

Responsibilities

• Effectively interact with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately.
• Communicate and resolve technical issues via email or chat until resolution.
• Contribute to and manage the customer facing knowledge base articles.
• When immediate resolutions are not possible due to e.g. a bug, document the issue and escalate this to the product team through established procedures.
• Provide timely updates to customers, colleagues, and management on the status of outstanding cases.
• Organize and communicate customer feedback and bug reporting to the appropriate internal audience.
• Provide a superior level of service in all customer interactions, with a target of first call resolution.

Requirements

• Demonstrable 3+ years experience providing technical support in customer-facing roles, preferably in a SaaS environment or tech company.
• Fluent English and Spanish, both spoken and written. German and Italian are a strong plus.
• A technical background in at least two of the following: HTML, CSS, API or SEO
• Ability to research using internal knowledge bases and public documentation (e.g. Help Pages, StackOverflow, etc…)
• Previous experience using Hubspot, Intercom, Zendesk, or other CRMs or customer communication systems.
• Creative problem-solving capacity to find customer solutions within the constraints of the software. Strong affinity with SaaS and technical systems.
• Strong customer focus. Your main goal is problem resolution and customer happiness.
• Knowledge of the tourism industry is a big plus.
• A bachelor’s degree.
• You are a resident of the EU or are in possession of an EU passport.

Benefits

• Competitive salary.

• A full-time contract, with a 6 month trial period.
• Work from our coworking office in Lisbon, or remotely depending on preference and location.
• Support for online certifications on Coursera and Udemy.
• Be part of a highly international, motivated and fun team
• Join our yearly Team Week in an international location!
• Grow in a dynamic and fast-paced environment with lots of opportunities to make an impact.
• Find our more about us here: https://www.trekksoft.com/careers

We are looking for a fast-learning E-Commerce Support Specialist who sees it as his mission to solve customer problems, and aims to reach the next level — the Integration Specialist — in a few months.

Product: iPaaS solution with a strong focus on e-Commerce integrations to help businesses automate sales, marketing, and fulfillment.

Progressive team: the company has almost 40 employees, so you will find yourself in a warm, friendly atmosphere. Your mentor will help you join the team and become one of the enthusiasts.

Requirements

Together We Will:

• Be the first contact point for many customers, setting the foundation for long-term relationships;
• Communicate with customers across multiple platforms (Help Desk, email, social media);
• Attract new clients and create automated workflows based on their requirements;
• Troubleshoot customer issues or escalate them to the rest of the team;
• Face the daily challenges related to the Support Agent position.

What We Will Need:

• Excellent written and verbal English skills;
• Excellent communication and listening skills;
• E-commerce background (e-commerce, ERP or CRM systems);
• Interest and adaptability to new technologies;
• Ability to troubleshoot;
• Multi tasking;
• Self dependence.

Would Be a Plus:

• Any experience in selling on Amazon or eBay;
• Experience with e-commerce products and tools like Bigcommerce, Shopify, ShipStation, Alloy, Paragon;
• Skills with HTML, CSS;
• Ability to read through a JSON or XML file.

Benefits

We Offer:

• Lots of interesting work with the Integration Platform-as-a-Service;
• Compensation in USD;
• Monday to Friday selectable schedule (two shifts: 9:00-17:00 CET and 16:00-00:00 CET);
• International team;
• EU based product company;
• Fully remote.

As a Strategic Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.

About the company:

KUKU FM is a podcast platform for vernacular languages where users can create or find great quality audio shows ranging from Audiobooks to thriller stories. We are disrupting the traditional radio to bring back the nostalgia we all grew up with. Our mission is to build an audio platform to bring together communities to share stories and spread knowledge. Audio sharing platforms are a $15B Industry in China and $10B in the US with an active user base of 500 million. Started by IIT alumni, KUKU FM has grown to a product with 150k+ users and more than 1,000 creators in less than 3 months. We are a funded start-up backed by some of the most prominent VCs in India.

What will you do?

1. Identify and build relationships with prominent influencers

2. Negotiating deals and partnerships and will need to be able to

properly communicate.

3. Develop relationships and network with influencers.

4. In-depth knowledge of the social media marketing industry

5. Impeccable verbal and written communication skills

6. Excellent interpersonal and relationship buildings skills

7. Should be street smart and a team player

Key Qualification:

1. B.Tech / BE / MBA from recognized institutes.

2. Strong understanding of how strategic influencer marketing can deliver highly effective, creative & measurable outcomes.

3. Solid understanding of social media and Audio/video platforms, specifically YouTube, and other social media platforms.

4. Excellent communication and interpersonal skills

We offer:

● Competitive salary depending on the candidate's qualification.

● The opportunity to create an impact in the entertainment industry.

● Complete Ownership. Kuku FM offers true transparency and autonomy. Our culture is unique and is key to how we innovate.

● Learning. You get to work with some of the best people in a highly fast-paced growth environment

About Sheesha Finance

Sheesha Finance is the first decentralized, community-centric VC of its kind, where investors can simply stake their tokens and claim rewards from unlimited future projects. It caters to anyone interested in investing in DeFi and gaining exposure to tokens from projects across a multitude of Layer 1 blockchains, including Ethereum, Binance Smart Chain, Polygon – with further expansion in the near future. 

As Sheesha's Community Lead, you will create and lead the community strategy to create brand awareness and build trust in the community. You will be responsible for setting the communications strategy and managing our online presence spanning multiple channels (chatrooms, blog, etc). You will host and attend meetings, online conferences or AMAs and engage with teams to grow the Sheesha Finance ecosystem.

Responsibilities:

- Drive community strategy, development, growth, and engagement

- Manage communication channels, including live chat, blog posts, and social media

- Assist third-party developers building on top of Compound with assistance, marketing and publicity

- Organize meetups, webinars, AMAs and other community and engineering-focused events

- Source feedback, ideas and actionable information from the community

- Manage social media channels and ensure a great distribution of our content across all communities –from Telegram to Twitter and beyond

Candidates in the West Coast Region of the US are encouraged to apply!

We are looking for a passionate, customer service focused Customer Success Manager for our West Coast region. As a Customer Success Manager, you will be responsible for ensuring that all HeadLight customers are fully engaged and getting the value they expected from our product, services and company as a whole. The Customer Success Manager provides ongoing guidance in adopting HeadLight’s technology and coaching them in order to expand their capabilities.

HeadLight delivers industry-leading technology to infrastructure construction teams. Our visual-based inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project delivery. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Job Description:

As a Customer Success Manager, you will be reporting to the Manager of the Customer Success Team. The ideal candidate is passionate about bringing the best customer service experience to our enterprise customers. To be successful in this position, you will need to demonstrate the ability to build strong relationships in order to ensure the success of customer renewal and upsell opportunities.

What You’ll Get To Do:

• Manage Enterprise Accounts in respective territories
• Manage customer success and growth by driving user adoption and building partnerships with sponsored and key stakeholders
• Understand customer goals and success criteria identified during the sales process
• Manage the delivery of customer product and services with full understanding of the customer’s scope, schedule, deliverables, resources and risks
• Partner with technical training lead(s) to plan and execute onboarding strategy
• Provide virtual training and technical support or coaching as necessary.
• Monitor performance across the customer lifecycle
• Ensure users reach full adoption with product
• Build a community of advocates within each customer account
• Own renewal and upsell opportunities with existing customers
• Identify references and referrals for ongoing sales and marketing campaigns
• Travel occasionally to customer locations, estimated 35% travel required

Requirements

• You have a strong sense of ownership and drive for excellence
• You have Passion for SaaS offerings and delivering value to our customers through desired outcomes
• Have 5+ years experience in a customer success management or account management role partnering with enterprise customers
• Familiarity with mobile and cloud-based technology tools is a plus
• Proven track record of successful customer upsells and high customer retention

• Customer Obsession: We exist for our customers. We strive to partner with them, understand the impacts of the challenges they face, and earn their trust to solve them.
• Love Problems, Not Solutions: We don’t get so fixated on a solution that we lose sight of the problem. The best solution wins - no matter the source.
• Ownership: We honor and take ownership over commitments to each other. We are not self interested and refuse to say, “that isn’t my job.” We act on behalf of the entire company.
• Details Matter: Paying attention to the little things leads to the ability to accomplish big things. We focus on ensuring we get the small things right. We leave things better than we found them.
• Earn It Through Results: We achieve our goals by delivering results. We refuse to manage perceptions of results. We work to deliver them with quality in a timely fashion.
• The Why Matters: Know why before taking action or investing time. We give context, set clear goals, and use independent judgment. We don’t do anything just because “someone said so” or “it felt right.”
• Fail Fast: Speed matters in business. As a result, failure will happen. Do it small, do it quickly, understand it, and use it to learn from and grow.
• Build Trust: We start by assuming good intentions. We depend on others, so we work deliberately to bring out the best in one another and build trust through visibility and transparency.
• Challenge Ideas, Respect Decisions: We love to challenge our own thinking. When it’s time to move, we respect the decision, commit, and all pick up the oar and row together.
• Think Big: We are comfortable being uncomfortable. We strive for thinking at levels that allow us to scale and make the biggest impact for our customers.

Benefits

Medical

Dental

Vision

401k Matching

*****We interrupt this job posting to bring you a message from our founder*****

“I'm Brad, my wife's name is Sarah. We have been serving central Texas since 1999 and currently have locations in both Austin and San Antonio. We only hire the highest skilled, most reliable employees (check out our over 7000 google reviews with a 4.9 star rating) But we don't stop there: If Sarah and I wouldn't want them over to our house for dinner, they don't work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they're all-around great folks who will go out of their way to make sure that our customers are taken care of. 

Solving problems for our customers, doing the job right and standing by all of our work 100% - it's just what we do.”

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We are Looking for a Talented Dispatcher to:

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & debrief our technicians
• Monitor performance of service techs
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable

Our Ideal Candidate:  

• Experience in a Home Service industry is highly preferred!
• A hawk-like eye for details (at least to the point where they read this whole job posting)
• Problem-solving skills that rival Sherlock Holmes's (probably also loves puzzles)
• A near-superhuman ability to multitask 
• Thrives in a fast-paced environment (ie: clock in, GO GO GO GO, clock out)
• Focus on top notch-customer service
• An empathetic and upbeat attitude 
• A backbone! Our dispatchers thrive under pressure.
• A drive for excellence
• No qualms with making quick decisions as things change throughout the day
• Experience with ServiceTitan (Strongly preferred)

 What You Can Expect: 

• Salary Range $16-18/hr depending on experience (with set criteria for wage increases) - consistent pay weekly on Fridays
• Schedule: Tuesday-Saturday 9am-6pm Central Time (Initial training schedule may differ)
• Work from home; fully remote position
• Top-Notch Benefits Package:
  • Medical, Dental, and Vision (Oh my!)
  • Company-Paid Life Insurance
  • 401(k) retirement plans with company matching
  • Voluntary STD/LTD coverage
  • Employee Assistance Program
  • Paid Parental Leave
  • 80 hrs of PTO + paid holidays
• Company-provided computer, 2nd monitor, keyboard, mouse, and headset for computer-based phone system
• Employee discounts on Radiant plumbing + HVAC services
• Stability: We've been in business since 1999, and we're only getting better!
• Team-focused work environment 
• Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
• Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.

Looking for a new career opportunity? Are you an analytical, organized, and results-driven leader? Do you enjoy developing and coaching your direct reports? Does solving problems that yield high Customer Satisfaction & Quick Resolutions make you grin from ear to ear? Do you want to work for a remote-first employer that enables their team to grow?

Our Technical Support Operations Manager role may be a great fit for you if you like building employee relationships and building scalable tech support processes from the ground up. If you value autonomy when figuring out how to solve problems and scale your org, again, this opportunity may be a great alignment with your career goals. This leadership role will report directly to the Director of Customer Success and make a significant contribution to the development of our overall customer experience strategy.

Treez is looking for a rising support operations leader to own and drive the strategy for technology and people within the support organization. In this role, you will identify, implement, optimize, or create the systems we need, as well as, capture and leverage data to make the informed decisions that improve our support experience. This is a crucial leadership role that will help scale the Treez business while offering opportunities for both personal and professional growth.

What You’ll Do:

• Lead, develop, & manage the technical customer support team
• Responsible for building, defining, & leading the 3 tiers of Treez support
• Tier 1 - Lead our offshore contracted Tier 1 Team
• Tier 2 - Lead our on-shore Tier 2 Team
• Tier 3 - Lead our most technical Tier 3 Team
• Build iterative frameworks and continuously improve support performance
• Define & streamline escalation flows between tier 1, tier 2, & tier 3
• Partner with and build cross-functional relationships between Product Management and Engineering to streamline the feedback loop with our clients
• Manage & delegate all outbound support customer communications including service incidents, release announcements, community content, & help center content.
• Find, recruit, train & onboard new support employees
• Maintain integrity & effectiveness of our support tools including Zendesk, Salesforce, etc..
• Report weekly, monthly, quarterly, & yearly results to reporting manager

What You’ll Need:

• 4+ Years of experience in a customer-facing technical support role, experience with a geographically dispersed team a plus
• 2+ Years of experience managing a customer-facing technical support team. Experience at a technology product company is preferred
• 1+ years of experience managing a support queue preferring experience in Zendesk or a related tool
• SQL & Database (querying) experience
• Application Log File experience
• System-level monitoring tool experience
• Strong Troubleshooting experience and capable of reading logs

Nice to Have:

• Zendesk or related experience
• JIRA or Gitlab or related experience
• Confluence or related experience

Join the Treez Forest and You’ll Enjoy:

• Equity for all employees
• Flexible vacation
• Leadership training
• Health and Dental Insurance
• Remote First Work Environment
• Personal and professional growth opportunities with a growing company
• Transparent leadership
• A erse culture of inclusion, innovation, improvement, and customer service
• Making a significant difference in the cannabis industry

About Treez:

Treez is the leading enterprise cloud commerce platform that streamlines retail and supply chain operations within the cannabis market. Through its innovative technology for retailers and brands, the company provides a robust breadth and depth of software solutions required to operate a successful modern dispensary.

Solutions include point of sale, dispensary inventory management, omnichannel sales capabilities and multiple cashless payment options all on a mission-critical platform that ensures regulatory compliance across every supply chain transaction. The innovative platform also connects essential brands with their retailers through a centralized brand catalog with real-time market insights. The extensible open API platform provides smooth integration into a variety of best-of-breed solutions, including CRM, marketplace, cashless payments and data analytics across the partner ecosystem, giving retailers everything they need to grow their business.

Treez Continually Strives to Create a Diverse and Inclusive Environment:

Treez provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Treez Commitment to a Remote-First and Safe Workplace:

Treez is currently a remote-first workplace, meaning that nearly all work can be accomplished from home with occasional in-person meetings and travel. All employees at Treez must be vaccinated against Covid-19 if they are to meet with other Treez employees; legally mandated exemptions are excepted. Treez reserves the right to revise its policies at any time.