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Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.

We’re seeking a technical East Coast Customer Support Specialist to provide our customers with a best-in-class user experience. Soofa’s customers range from cities to residents and visitors of Soofa communities to advertisers small and large. As our first in-house Customer Support Specialist, you will efficiently and effectively triage and solve all customer requests in our fast-growing startup while reporting into our VP of Operations.

Soofa is committed to building a erse staff and strongly encourages BIPOC and minority applicants. Remote applicants (U.S.-based only) welcome. Learn more about Soofa's culture here.

Responsibilities

• Implement customer support processes to enhance customer satisfaction
• Assess support statistics and prepare detailed reports on your findings
• Respond to customer queries in a timely and accurate way, via chat, email, or phone
• Identify customer needs and help customers use specific features
• Share feature requests and feedback with Soofa’s product, sales, and marketing teams
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Spread the Soofa Love by following up with customers to ensure their technical issues are resolved

Requirements

Qualifications

• 3+ years’ experience as a Customer Support Specialist or similar highly technical CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools

Candidate Characteristics

• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain open-minded and objective
• Capacity to accept and utilize constructive criticism
• Excellent problem-solving skills
• Comfortable learning new software
• Self-driven and able to independently handle multiple tasks at the same time
• Strong analytical skills

Bonus Points For

• Experience using Freshdesk
• Familiarity in the smart cities space and/or working with municipalities as a customer category

Benefits

• Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
• Free short- and long-term disability and life insurance
• Generous healthcare, dental, and vision plans
• Paid family time and parental leave
• Flexible PTO
• Dog-friendly office
• Virtual and in-person team events
• Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

WHAT WE ARE LOOKING FOR

     We are looking for an experienced Customer Success Manager to handle our US & global customer base. Fundamentally, you will be supporting new customers, managing accounts, and building long-term relationships.

WHAT YOU’LL DO

• Qualify, pitch, and close new account leads (until a sales team is hired).

• Successfully grow and manage a book of business within your territory.

• Onboard new customers and manage a erse portfolio of existing users.

• Host client training sessions.

• Ensure new customer deployment and continued use of platform.

• Engage with key contacts to build an ongoing relationship around feedback, updates, and support.

• Renewal contract negotiations.

• Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute the goal-setting efforts.

• Engage in country and industry-specific outreach and marketing initiatives.

• Support the product team through customer feedback.

• Help provide frontline customer support through online chat, email, and video strategy calls.

• Coordinate key translational efforts of product marketing/support material.

• You’re experienced. You have at 2+ years in a customer-facing role as a Customer Success Manager or an Account Manager with experience in managing a portfolio of erse customers.

• You’re a people person. You have strong written and verbal communication skills, and are comfortable communicating with customers through multiple channels like email, chat, video call, and phone.

• You value relationships. We love our customers, but we also like the people we work with. As a member of the team, you will be a part of a dynamic, startup environment where you’ll help contribute to the success and culture of the company.

• Location: We are a remote-work company so you can be anywhere, but you'll need to be available to support customers during US hours.

NICE-TO-HAVE

• Comfortable serving customers from different countries.

• Ability to learn quickly and be flexible. We have many customers in different industries, so the customer situations will be quite varied. Experience in e-commerce and game development is a bonus.

• Expertise in Zoom, Intercom, and Asana preferred.

• Familiarity with online tools including Loom, Google Docs, Notion, and Slack.

• A proactive approach to anticipating needs and solving problems for our customers.

• Worked remotely before, or know that you’d work well with a remote team.

• You must be fluent in English, but let us know if you are bilingual (Japanese, Korean, German, Spanish, Russian, or Ukrainian).

TEAM, CULTURE, VALUES

     We have been fully remote since our start in 2008. We’re looking for creative, capable, and collaborative team members to join in and help build our momentum. As long as you have the skills and can get the work done, you can work anywhere (and anytime) you want.

     We are a small but mighty team. We appreciate friendly people who can solve problems, get along with others, and tell us how to be better. We also aim to live a happy, healthy life away from work. We believe in reasonable hours, ample vacation time, and fun hobbies.

     Communication is a big thing for us. We use Slack for chatting, Zoom for facetime, and Asana for planning. Our team meetings revolve around company updates, brainstorming sessions, feedback and check-ins, team building, and social events.

     At PickFu, we value ersity. We strongly encourage candidates of all different backgrounds and identities to apply.

• Our salary range for a US-based candidate is $50,000-75,000, depending on experience. (Applicants from outside the United States will be offered comparable benefits; monthly pay will be determined by geo-location.)

• Comprehensive healthcare, 401K, and other company perks.

• Unlimited PTO. We believe in reasonable working hours and time away from the computer.

• Our equipment policy allows for a standard MacBook Air (or equivalent), and we’ll even help you set up your workstation.

• Professional development allowance towards education, books, or anything that you think will be beneficial in this role.

HIRING PROCESS

     We will begin reviewing applications on a rolling basis. Our hiring committee looks at every resume, so please be patient with us. We receive hundreds of applications for each role, so unfortunately, our team is unable to provide inidual feedback.

     We understand that this can be a long process, so we want to make interview expectations as transparent as possible. The first interview will be a 60-minute call with the hiring manager and operations manager, followed by a short assignment. Finalists will be asked to meet with our co-founders for a 30-minute interview. We’ll do reference and background checks before making an offer, and you’ll also have the opportunity to chat with other members of the team if you’d like. We promise that there won’t be any tricks or twists along the way.

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' voice and video communication.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

We are a remote-first, global team across US, Europe, Armenia and Asia.

The Role:

As a Customer Solutions Architect (CSA) at Krisp, you will lead our technical engagements with global application and device developers, encompassing technical integration expertise and business development acumen.

You’ll be responsible for delivering technical wins at embedded customer accounts. You’ll lead the technical pre-sales relationship, propose technical architectures, demonstrate the technology, anticipate concerns, and offer creative solutions. You’ll build customer trust in Krisp solutions.

As a CSA, you should be comfortable engaging a CEO or sketching out a call flow on a whiteboard with customer software engineers.

What You’ll Do:

• Help customers achieve success by leading the technical engagement, recommending best-practice solutions, and guiding them on how to use Krisp’s SDKs
• Own the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Krisp technologies to achieve their goals
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Build highly interactive and engaging customer demonstrations while forming strong customer relationships.

What We’re Looking For

• 5+ years engineering experience supporting complex, technical products and 3+ years customer facing experience, specifically with technical integrations
• BS/BA degree required
• Previous software development experience in one or more of the following areas:
  • Client development (Win, Mac, Linux, iOS, Android)
  • Web development (JavaScript, HTML/CSS, frontend frameworks)
  • Experience with APIs
• Excellent communicator and presenter able to gain audience confidence
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Hands-on, high-energy, passionate, and creative problem solver with know-how to get things done and ability to lead others to success
• Demonstrated success at serving multiple developers with complex solutions
• Strong empathy for customers and passion for revenue and growth
• Experience working with cross functional teams and in a matrix environment to achieve company objectives.

Benefits at Krisp:

• Competitive compensation
• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Unlimited PTO
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

Bridgit is workforce intelligence for the construction industry. Our mission is simple – to help the trillion dollar construction industry maximize profits and reduce risk by taking a people-first approach. We are, and always have been, driven by the want to disrupt and transform construction.

Bridgit was founded on the belief of disrupting the norm and challenging conventional processes by defining real problems for real people. We strive to build approachable yet innovative solutions.

We offer a remote-first environment with flexible working hours as well as options for working locations. At Bridgit, you’ll have the opportunity to make an impact!

As Customer Success Manager, you will work directly with Bridgit Bench customers, ensuring successful adoption and guiding them in optimizing the way they manage their workforce. You are extraordinarily organized and can juggle complex projects with multiple stakeholders. At Bridgit, you can expect to act as the voice of the customer.

You can expect to:

• Be the primary point of contact for existing Bridgit Bench customers
• Develop a trusted advisor relationship with key customers
• Execute on account management processes including onboarding, training, check ins
• Manage account health and drive the renewal process
• Generate expansion or upsell opportunities through effective account planning
• Be responsible for timely delivery of requested products and services
• Work closely with the sales team to create and execute on account plans

Current and future Bridgitrons embody these core values:

• Deliver results, fast. We are resourceful, adaptable and resilient. We hold ourselves accountable.
• Fixate on the customer. We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.
• Be open, be honest. We keep our minds open as we actively exchange feedback, drawing on our erse perspectives.
• Win or lose together. We don’t point fingers when we lose, and we celebrate together when we win.
• Never stop learning. We continually set the bar higher.

Does that sound like you? Great! Here’s what else you’ll need:

• 2+ years of experience in a relationship building role, bonus points if you’ve previously worked in a customer success role at a SaaS organization
• A good understanding of working with multiple stakeholders within a strategic customer account
• You enjoy a cross-functional role where you get to collaborate outside of your immediate team (product, marketing, sales, etc.)
• You take pride in your organizational skills
• Impeccable verbal and written communication skills, making you an excellent listener, negotiator and presenter
• You have the ability to build and nurture strong relationships
• You enjoy customer-facing interactions and have a commitment to providing outstanding customer service
• You are comfortable with occasional travel and able to meet travel requirements to the US and within Canada

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays and extended long weekends

Bridgit values ersity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

Overview

myDigitalOffice is an end-to-end hotel performance management platform for sourcing, processing and storing hospitality data in the cloud. Our SaaS solutions help hotel owners, operators, franchisees and hospitality REITs automate the hotel back office and manage property portfolio performance to a tee. The visibility, connectivity, and control delivered by our award-winning cloud-based dashboards, document management software and integrated data feeds allow teams to reach greater levels of productivity, ensure regulatory compliance, and reduce environmental impact while optimizing profitability.

The Network Support Analyst will assist with customer installations as well as tier 3 tech support. This person will support both internal (MDO) and external (customer) needs. The Network Support Analyst will posses strong networking and communication skills and be well versed in Microsoft and VMware.

Responsibilities

• Support customer installations
• Ensure network servers meet requirements
• Work with servers and Office 365
• Create detailed documentation of customer's system
• Provide technical services at the network level
• Diagnosis and document problems
• Design, implement and support services for servers, storage solutions, virtualization solutions, workstations and mobile devices
• Troubleshoot and offer issue resolution
• Provide remote access solution implementation and support
• Assist management with ad hoc tasks

•  Bachelors Degree or 6 years of related experience
• Minimum of 2 years experience in Microsoft Windows Server - last 2 generations including
  • Clients O/S
  • Office 365
  • Hyper-V/VMware Administration

• Preferred Certifications include
  • Network 
  • A+
  • Microsoft MCSA Windows Server
  • Microsoft Technology in Windows - last 2 generations
  • Microsoft Technology in Windows Server - last 2 generations

OVERVIEW SUMMARY

Innovative, leading Lottery Partner seeks “Customer Service Representative”

Do you want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace? This position will provide the best excitement of a start-up company with fast-paced, challenging work, tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the industry.

NeoPollard Interactive, located in Lansing Michigan, is on the leading edge supporting new and innovative online Lottery games. We hire great people and are currently looking for full-time Customer Service Representatives to work in our Player Support Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries.

RESPONSIBILITIES

• Interact with customers to provide information and to process inquiries about accounts, products and services.
• Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
• Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
• Communicate special marketing offers to VIP customers
• Provide timely feedback to company regarding service failures or customer concerns
• Maintain customer confidentiality
• Adopt and promote company values
• Remain current on all new developments and procedures regarding department and company protocols.
• Work according to set goals and targets
• Have fun!

EDUCATION AND EXPERIENCE REQUIRED

• High School diploma or equivalent, some college preferred
• 2 or more years of inbound/support call center experience

• 1 or more years of working remotely and achieving set KPI’s

• Must have reliable internet and able to pass internet speed test
• Must have ability to travel to lottery headquarters once each quarter
• Must be camera ready while working!
• Advanced knowledge of computers and Windows Office Programs
• Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues
• Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
• Demonstrated accuracy with a consistent attention to detail
• Possess independent judgment, discretion and initiative in absence of specific directions from management
• Good grammatical and typing/data entry skills with an emphasis on accuracy
• Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
• Organized with excellent time-management skills
• Previous technical support experience an asset

BENEFITS

• Comprehensive Health, Vision, and Dental benefits (for full time employees)
• Life and AD&D Insurance (for full time employees)
• 401k retirement savings plan
• Profit Sharing Plan
• Paid vacation and personal time
• Employee Assistance Program (EAP)
• Opportunity for career development
• Business casual dress code
• Fun & exciting work culture

Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected

As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation. 

We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world? 

We are

A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.  Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. 

Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency. 

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Join the Electra Vehicles team as we revolutionize Energy Storage!

We are a Boston-based B2B company developing the most unique AI Software to optimize the performance of Battery Packs across a wide range of industries. Electra's AI Adaptive Controls Technology and Analytics Platform work in tandem to improve Electric Vehicle battery pack performance, lifetime, and safety, across entire eFleets.

Our Focus is in the Automotive Industry, particularly electric vehicle manufacturing, EV battery software, connected mobility, fleet management and analytics, and more. Although we are currently focusing on the Automotive sector, Electra's technology can be deployed into the Aerospace, Robotics, Grid and other industries that are rapidly transitioning into clean energy.

We have recently completed our Seed Round of fundraising and are now building the organization to develop and deliver to our customers and their overwhelming demand for our technology.

We are looking for a Field Application Engineer who will guide and assist on tools selections, and overall architectural decisions.

Reporting to the Director of Business Development, you will be working directly with automotive customers as technical account owner. Your mission is to drive revenue through adoption of Electra's EVE-Ai software and EnPower product lines and services as part of the Customer Success Team. You'll be the key technical resource on the team, working in a pre and post sales capacity and will be responsible for owning customer technical relationships, advising customers in design decisions and representing Electra at regional events, trade shows, and webinars.

• Provide field application support for current Electra's EVE-Ai software customers and also new business pilots/ POC projects.
• Help customers design their system architectures to support future integration of Electra's EVE-Ai software.
• Support customers in setting up their data pipelines to train ML models with our team (e.g. format Parquet files, filter data outliers, etc.)
• Work with the entire software development toolchain to ensure that battery designs can be exported to other tools for simulation (e.g. Simulink).
• Provide consulting and coaching as needed, independently or part of a team.
• Proactively liaison with engineering resources to meet customer expectations.
• Troubleshoot customer issues with a sense of urgency and ownership.
• Train new customers on Electra's products informally and in a classroom setting.
• Proactively learn about new product features and technologies to inform the product roadmap.

Excellent oral and written communication skills, including presenting, listening and facilitating skills.

Knowledge of OEM/Tier1 automotive ECU development and testing process.

Bachelor's and Master's Degree in Engineering, Electrical Engineering, Technical, Education, Computer Science, Science, Computer Engineering, Electronics, Physics, Business.

Candidates are invited to highlight any prior knowledge and experience in some of the following tools and concepts:

• Python tools for data analysis: Pandas, Apache Spark, etc.
• IoT frameworks: AWS Greengrass, Azure IoT, etc.
• Model Based Design: Matlab Simulink, ASCET, etc.
• Vehicle HIL integration: Vector CANoe, CANalyzer, dSpace 
• AUTOSAR architecture (Classic platform and Adaptive platform)
• Automotive microcontroller architectures (Arm, TriCore, etc.)

Benefits:

• Medical
• Dental
• Vision
• Flexible remote schedule
• Unlimited vacation policy
• Paid sick days
• Paid holidays
• Continued skill growth with company wide training

Electra Vehicles, Inc. is proud to be an equal opportunity employer. Electra Vehicles complies with all applicable federal, state, and local fair employment practices laws. All applicants will be considered, regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, military/veteran status, medical condition, or any other characteristic protected by law.

"

PolicyFly empowers insurers to sell and manage specialty insurance in minutes instead of months. Every year, $200B of specialty insurance like Cyber, Flood, or Trucking is processed over email between agents and insurers. It’s a slow, inefficient world where 55% of agents' time is spent on paperwork and it can take 30-90 days to get coverage. 

Our mission is to create a modern exchange for hard-to-insure things – connecting all parties to automate workflows and consolidate data. We are modernizing specialty insurance with software. 

We’re looking for a passionate “people person” to join us as our Customer Success Associate to help deliver a best-in-class experience to our clients and their insurance agents as usage of our platform continues to grow. 

This role is ideal for someone who is an exceptional communicator, who thrives on connecting with others and building relationships, and who loves the challenge of solving a problem and/or improving on a process for a client. You’ll be asked to be proactive in your response to customer needs, organized in practicing existing and new customer success workflows, and unafraid to learn the PolicyFly platform and understand how it transacts business for various customers.

You’ll have the opportunity to work directly underneath our Chief Customer Officer and participate in supporting our insurers and their agents to help drive success on PolicyFly and growth of our platform.

Responsibilities include:

* Understanding how PolicyFly is configured for each customer and communicating with customers to help support their work

Requirements

* 4-year college degree

Valuable

* Familiarity with the basics of Excel

Benefits

* Competitive salary

",

Since 2012, we’ve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.

It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.

For more information, access www.infusemedia.com.

Client Success Representative is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities and Duties

• Develop and maintain relationships with a select group of named accounts to ensure campaign success

• Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

• Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

• Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

• Create and coordinate account documentation including reports, RFPs, and other recommendations

• Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Minimum two years of account management and/or customer success/service experience preferred

• Organized, detail-oriented, and able to manage 30+ clients at once

• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

• Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Compensation commensurate with proficiency and experience level.

Our Hiring Process:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting (or Zoom, for as long as we are in a pandemic) where you will meet our INFUSEmedia team.

• From there on, it’s decision time! If you are still excited to join INFUSEmedia and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Hey there!! We are looking for a highly-talented and passionate Customer Success Manager to join our team! We have a great team and a friendly place to work where we enjoy the freedom to innovate in an exciting startup environment. If you feel you are the one, keep on reading 👋

Location: Remote.

Engagement: 40 hours per week working a flexible shift. Most of our team are located in Buenos Aires, Argentina but on certain days overlap with EMEA or APAC timezone, and a global team is necessary.

Athyna is a Global Employment Platform, making HR and Remote Work Tech products.

We believe in the future of work. That’s why we embrace technology and are a 100% global distributed team. We believe in people, and we value freedom, integrity, quality, and sustainability.

We’re proudly carbon neutral and 5% of all revenue funds impact-driven startups & climate tech. We’re also keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

Culture drives us at Athyna, and we are proud to say we have a 90% employee engagement rate in our team that is now over 60 and spans 5 different continents. In short, we love our team and they love us back! But enough of us talking about ourselves. 🌱

Check out our latest Year In Review update here: https://www.notion.so/athyna/Athyna-2021-in-Review-f9385e51447d47fe9111c27d888ef94c

You can also find out more about our team structure here: https://theorg.com/org/athyna

Athyna has an opportunity for a customer-obsessed inidual to join our fast-growing Customer Success department. In this role, you will be the main POC between our Clients and Talents, assisting them on the onboarding process, following up closely during the first month, and checking in periodically with them thereafter to ensure things are running smoothly. You will also provide support and different tools to provide the best experience for our Clients and Talents.

This is your chance to have a massive impact on a super fast-paced startup team. 🚀

As a Customer Success Manager at Athyna, you’ll be the link between our different teams and both clients and Talents, which means you will likely:

• Be the first POC to Clients and Talents, and make sure their needs are met.
• Own the first experience of Clients and Talents, and assist with the setup of their accounts.
• Follow up periodically on each account with both Client and Talent, making sure everything is running smoothly.
• Assist Clients and Talents with any issues that may arise.
• Help build strong and long-term customer relations.
• Get feedback from our customers by sending different surveys and proposing new ways to improve our service - NPS strategy.
• Work closely with Product, Sales, Recruitment and Marketing teams - to be the voice of the customer for future product roadmap and upgrades.
• Consistently deliver a stellar customer experience.

Requirements

You should definitely apply if you have:

• English at a near-native level (oral and written) .
• 2 to 3 years of experience in Customer Service, Customer Experience, HR Ops-related roles, or similar.
• An entrepreneurial mindset: we are growing super fast and we need you to be hands-on from day 1.
• A passion for building long-lasting relationships.
• Outstanding organizational and project management skills, as well as the ability to multitask.
• Ability to communicate effectively and clearly in a fast-paced team environment.
• A driven and self-directed inidual in a fast-paced virtual work environment.
• Ability to work independently as well as part of a team.
• Tech-savviness built into your core identity.
• Experience with Zoom, Slack, CRM, and support ticketing tools.

Benefits

• You will be part of a culture-first company with a erse team. ✌🏼
• Learning and growing alongside unicorn talent in the team from Amazon, Meta, Uber, WeWork, Oracle, Rappi, TripAdvisor, DiDi, Oracle, and more.
• Enjoy the freedom to work from home and have your own autonomy. (Woohoo!!)
• Take 30 days of paid leave each year to refresh.
• Enjoy all your local public holidays.
• Your birthday also, that one is on us.
• If you have a kiddo, we have mum and dad covered with our Parental Leave Policy.
• Work part-time from the beach under our Digital Nomad Policy if you like.
• Enjoy English classes provided by us.
• We have a budget for learning and development opportunities.
• You will be given equity stock in the company.
• Salary paid in US Dollars.

About EDITED

EDITED is the global leader in Retail Intelligence. We help retailers increase margins, generate more sales and drive better outcomes through AI-driven Automation and Market & Enterprise Intelligence.

By connecting internal enterprise and external market data, brands like John Lewis and Puma use the EDITED suite of intelligence products to drive insights into action in a more profitable and coordinated way.

At EDITED, we always dream big, with a commitment to deliver measurable value to our customers. We believe in exceeding expectations and challenging the status quo. We do so by delivering our powerful Retail Intelligence Platform that drives better and faster decision making for retailers.

We are a remote-first company, which means you can work fully remotely or from one of our offices.

The Role

We are looking for a detail-oriented Customer Support Specialist to join our growing Customer Support team. You will be passionate about solving problems and driving change within the retail industry. You will work closely with our Customer Success and Product & Engineering teams to solve customer problems and contribute to our customer-facing knowledge base. This is an exciting and fast-paced role, so we're looking for someone who enjoys multitasking and working cross-functionally.

We build and sell an industry-leading product in a trillion dollar industry; perform well and you’ll be rewarded. However, it’ll take ambition, self-motivation and a work ethic that’s equal parts collaborative and independent - so if those are the words that people use when they describe you, we’d love to chat.

Responsibilities

• Execute daily customer support processes by responding to incoming inquiries from existing clients
• Engage customers through all support channels, including email support and phone support, solving technical questions and issues independently
• Drive long term customer satisfaction and independent utilisation of EDITED platform through world class support
• Liaison between the customer and Product & Engineering to ensure defects, bugs, and data issues are resolved in a sufficient and timely manner.
• Generate and provide repeatable solution delivery and reusable content when applicable
• Own and maintain the EDITED customer knowledge base
• Act as platform admin for internal and external user base
• Identify and share support trends and analysis with key internal stakeholders to drive efficiency across the business

Requirements

Essential:

• 1 or more years of experience in a commercial/office environment
• Exceptional organization and time management skills
• Excellent communication skills
• Have ability to multitask
• Be analytical and data literate
• Have a problem solving attitude and enjoy working both autonomously and in a team

Nice to have:

• Experience using a ticketing system (we use Hubspot)
• Interest in/experience with Head Office Retail
• Interest in/experience with Data and AI

Benefits

• Visiting London? You’re welcome to work out of our office.
• 25 days of paid time off + public holidays + 1 additional day of paid time off for every year you’ve worked at EDITED
• Company-paid medical, dental, and vision insurance - We cover employees’ monthly premiums
• 401K with company match
• If you’re a working parent, you can utilize our flexible working policy to ensure you can work around your schedule - this means starting + finishing when it suits you best!
• We are remote-first, which means you can work fully remotely, from one of our offices, or a bit of both - the choice is yours
• Enhanced parental leave policy
• Flexibility and understanding for big life events like the first day of school or school sports day

"

About the Role

At Mux, the Customer Success Manager will enable customers to be successful on our platform and achieve their desired outcomes, by driving product adoption, building strong customer relationships and providing a feedback loop to the rest of the organization.

What You'll Do

* Own the overall health and success of our customers, which includes onboarding, adoption, ensuring valuerealization, and retention

Who You Are

* 3+ years of experience in Customer Success or equivalent role at a SaaS technology company, focused onincreasing customer satisfaction, adoption, and retention

U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance.

We are remote-equal, with an office space in Downtown San Francisco and another in London, right next to the Liverpool Station.

* Flexible PTO with 2-week minimum + 11 company holidays

Mux is an Equal Opportunity employer committed to building a erse company. We believe ersity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

",

About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

About the Role:

We are looking for experienced and dynamic customer support agents who are able to adapt quickly to new environments and have a genuine interest in NFTs. As a customer support agent, you will be responsible for ensuring that customer requests from various social channels like Discord and Twitter are being handled professionally and that follow-ups are made regularly and with the utmost care. You will also be working alongside our sales team acting as a sales development representative. Being the first point of contact, you’ll be an essential part of the team and tasked with helping customers directly or putting them in touch with internal resources to ensure a successful interaction. NFTs are a brand new world and we need people excited to explore it with us.

Location Tagging: #US #EU #APAC #CANADA #LI-Remote #LI-RK1

We’re powered by people from around the world with their own unique and erse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Stay in the know

Kraken Culture Explained Follow us on Twitter Catch up on our blog Follow us on LinkedIn

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Job Description

*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*

Work at Home!

• Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)

   

• Processor

   

• AMD 2.1GHZ or higher OR

   

• INTEL 1.8GHZ or higher, OR

   

• INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer

   

• 4GB RAM or installed memory

   

• 10GB of Free Hard Disk Space

   

• Dedicated High Speed Internet:

   

• Internet Download Speed: 4.0 MBPS

   

• Internet Upload Speed: 2.0 MBPS

   

• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

   

• Keyboard: Function Keys (F-Keys)

   

• Wired USB Headset

   

• Webcams are recommended (not required)

Training Requirements (Mandatory):

• 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm

   

• 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm

   

• Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm

   

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [email protected] and [email protected]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

• Earn $14.00/hour

   

• Performance-Based Pay/Incentives We provide job performance pay and incentive-based pay for the majority of our Temporary/Part-Time roles

   

• Shift Premium pay for 2nd, 3rd, and Weekend shifts

   

• Holiday Pay for employees returning for their fifth consecutive season

   

• Safety and Attendance Incentives

   

• Employee Discounts Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.

   

• Employee Mini Stores Discounted product offered at our multiple Employee Only Stores

   

• Flexible Work Schedules

   

Job Category: Customer Service

Employment Type: Temporary/Part-Time

City: Work At Home

As a Vietnamese Crypto Community Manager, you should be an exceptional ‘people person with great customer service skills.

What does a typical day look like?

• Build and manage the relationships between BenchSci and key community partners with the goal of ersifying the top of our candidate funnel

• Build and manage our Co-op program across Canada to create a pipeline of early talent

• Manage the recruitment process for our Co-op program

• Participate in events with our external partners to build brand awareness and make connections with their clients

• Work alongside the Talent Acquisition team to support erse hiring through our community partnerships

• Build & execute internal and external presentations to raise awareness of BenchSci and how we’re engaging with the community

• Gain a deep understanding of all the roles at BenchSci and speak to them with clarity and precision Work in partnership with community partners to ensure they have a good understanding of the type of talent we look for

• Provide support for various employer branding and recruitment projects

• Chair our erse hiring practices guild (center of excellence)

• 4+ years of experience in areas like talent acquisition, ersity equity & inclusion, human resources or similar; experience with one of the previous required

• Experience engaging with community groups, with an understanding of how they operate

• Exposure to Talent Acquisition in a professional environment

• A passion for Diversity, Equity & Inclusion

• Strong presentation skills with the ability to field questions and engage with a variety of audiences

• Experience building new programming and an understanding of the change management that comes with it

• Ability to work with multiple stakeholders with what can sometimes be competing priorities

• A highly responsive nature to ensure strong communication with our partners

InfoTrack is committed to hiring the best talent anywhere in the United States. Unless the job requires presence in an office, new and existing employees can choose to work entirely from home or all or part of the time from an office (in NYC, Chicago, Denver, or the Bay Area). We interview and onboard virtually.

About the role

The Production Support Administrator is an integral part of the Production Team, providing tier 3 production support for InfoTrack’s production products and services for internal and external users.

The Production Support Administrator will work with external stakeholders to provide prompt, and knowledgeable technical support to ensure that customers are retained, fulfilled, and satisfied with our product. This role supports and reports to the Production Support Manager.

To be successful in this role the ideal candidate is an exceptional communicator, with an ability to effectively build and maintain positive relationships with our customers; Self-motivated, with an ability to successfully perform duties autonomously; Technically proficient, with an ability to systematically work through issues by providing high-level support on proprietary internal and external applications.

This is a full-time, competitively salaried position.

Responsibilities

• Utilize our ticket management application to fulfill and provide prompt support for our users’ support needs
• Apply analytical skills to solve and drive issues to a resolution. Escalate issues to other departments or technical leads as required
• Continue developing your knowledge and understanding of our product, our customers, and Production Support processes to successfully support all InfoTrack applications
• Develop relationships with other teams, including Product and Engineering to keep them updated on commonly occurring issues, set priorities, and drive product improvements
• Triage issues to identify and articulate the customer and business impact and determine priority
• Perform technical analysis utilizing monitoring systems and querying data to troubleshoot issues, identify root causes, and execute maintenance operations
• Effectively, consistently, and proactively communicate escalated issue status and related information to cross-functional teams at all business levels
• Manage escalated issues appropriately and act as escalation support
• Monitor all production service alerts, provide support to workflows, and offer expert knowledge on all workflow designs
• Coordinate with business groups and external vendors to ensure effective application services and guarantee the reliability of all applications
• Define and document processes and procedures in the team’s knowledgebase; identify and implement process improvements to develop operational efficiency for the team
• Ensure transactional data is accurately transmitting end to end. From customer to court and back
• Accurately document incident summaries and maintain adequate data on issues for reporting and issue resolution

Requirements

• Prior help desk, or tech support experience. Software support experience preferred.
• Analytical skills – You can break down problems into smaller components; understand underlying issues; can simplify and process complex issues; understand the difference between critical details and unimportant facts.
• Computer knowledge—we sell software, so you need to be someone who can quickly learn how to use new technology and explain how they work to others. You should ideally be comfortable using Microsoft Office products and familiar with system monitoring applications, basic networking, SQL/database software
• You are passionate about technology and for helping others to understand and use it
• Excellent communication skills. You have an ability to communicate business needs clearly and accurately both verbally and in writing
• Our customers are law firms and legal professionals, so prior familiarity with the legal services industry would be a plus
• Proven track record of executing while dealing with challenges such as cross-team dependencies, changing schedules, and constantly grown product offerings
• Ability to work independently and in a team environment
• Must currently reside in the United States

Benefits

What sets InfoTrack apart?

Whether you choose to work in an office or remotely, we strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer

• Flexibility. Work from home, an office, or a mixture of the two—wherever you're happiest and able to do your best work.
• Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.
• Work with a knowledgeable, high-achieving, experienced, and fun team.
• Be part of a culture obsessive about learning, development, and career growth.
• Learn more about life at InfoTrack on our website.

InfoTrack is certified as a Great Place to Work® Find out what our employees are saying:

https://www.greatplacetowork.com/certified-company...

Additional Information

Because we firmly believe that a ersity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

Messari is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Flight builds remote-first customer experience teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.We’re looking for customer experience representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. Prior experience in online customer support is helpful, but what’s most important is a strong desire to help others and a drive for continuous learning.Flight is an equal opportunity employer who celebrates ersity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.#LocationRemote

The Role

The Customer Support Specialist is the first and most critical line of help for customers who are experiencing issues. They manage inbound emails and chats to help diagnose bugs, provide best practice help, capture feature requests, and assist with account administration.

The right person for this job is someone who is a curious problem solver and thrives on helping people get unstuck.

This role works as the quarterback between customer issues and our engineering team. Ensuring that the right information is gathered and logged for our engineers to fix issues, and then closing the loop with the customer.

Additionally, this role will develop help content and create internal documentation so that as we grow, we are able to operate more efficiently.

Some of the day to day responsibilities include:

• Respond to customer queries in a quickly, via phone, email or chat
• Use customer feedback or information to track down or identify possible issues
• Screenshare sessions with engineering to help troubleshoot or recreate bugs
• New feature demos with product to create customer facing guides and videos
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Create guides and videos based on common trends / issues you are seeing

Extracker is digitizing and automating the change order process inside the commercial construction industry.

Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Extracker is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.

The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.

At Extracker we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!

We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.

• Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.

• Significant Growth. We continue to double and triple our revenue and platform usage year over year.

• Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.

• Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date.

In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Extracker we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.

You’ll be part of an ambitious and collaborative company, committed to growing a supportive and erse team that is passionate about empowering our contractor customers.

Requirements

We want you to be a part of the Extracker success story so as you engage with us and our team members, it would be helpful for you to understand some of the core characteristics of our team - hopefully many of these resonate with you!

• Enjoys cross team collaboration - As a remote team, we have to excel at clear communication via Slack, email and phone!
• Located in Central or Eastern time zones
• Self-motivated, proactive teammate with a drive to help people and solve problems - You're going to need to be a detective
• Is a “doer” with a hands-on approach
• Commitment to excellence.
• Operationally focused - thinking about the entire business and not just Support.
• 2+ years of relevant software support experience
• Someone who enjoys identifying and fixing issues

Benefits

• This is our first Support hire, so a chance to help shape the department and it's processes
• Flexibility of remote work
• Ability to work with a new product category that has already found product market fit
• Experience at a venture backed growth startup
• Competitive market-rate salary for a Series A company
• Subsidized healthcare, vision, and dental
• Early equity!

We believe teams do their best work by drawing on a erse rang of staff backgrounds, and we strongly encourage women, people of color, members of the LGBTQ+ community, those who are neurally erse, and those with physical challenges and/or disabilities to apply. More important than meeting 100% of qualifications, we are looking for collaborative, long-term team members with a self-starter growth mindset, a commitment to proactive communication, and a bias towards action, who are aligned and excited with our company’s mission to build the industry standard in digital change order communication for the commercial construction industry. We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. As a company, we value fairness, collaboration, communication, leadership and build our teams around these values.

myAgro is a non-profit agritech social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to support 1 million farmers in 2026 - providing them the tools they need to prosper. Our organization has received recognition and support from Skoll Foundation, Echoing Green, World Bank, and The Audacious Project from TED. Learn more from our founder and CEO here.

About the Global Support Engineer role

The Global Support Engineer is a member of the global Product team. You will be a full-time remote role based in GMT time zone (plus or minus a couple hours to overlap the in-country team working hours as much as possible). You will report to the Global IT Manager.

You will guide the on-time delivery of myAgro's products for Field Operations and Programs. You will focus on supporting technology, products, and IT systems used by office and field staff in the countries we operate in. You will also gather from the users through the support systems, distill, and share user feedback that becomes an important part of our product development process. You will be the link between our users in the offices and fields and the (mostly remote) product team.

• Help staff and users with technology-related issues by responding promptly to user queries about the apps/tools supported and escalation of issues to Product and Engineering teams.
• Implement projects and assist with the roll-out of new applications, tools, and systems
• Provision and manage cloud-based servers, deploy databases, security monitoring, system patching, and managing internal and external network connectivity
• Take ownership of disaster recovery implementation, quarterly restore activities and backup monitoring
• Release Manager – Release new features and ensuring post-release product stability

• 3+ years of experience working with technical systems, especially supporting software/apps
• A team player that can work cross culturally
• Experience working with technical systems, especially supporting software
• Experience with the product development lifecycle
• Knowledge of Google Suite tools or other productivity tools
• Experience with computer systems, networks, mobile devices, and other tech/software products
• Desire to go above and beyond to help users and customers and resolve their issues

• Health insurance (including dental, vision and life coverage)
• Approximately 4 weeks of paid time off each year
• Retirement plan contributions
• Professional development and laptop stipends
• Co-working Space stipend
• The opportunity to make a difference for farmers everyday!

To apply, submit an application on our website. Include a cover letter (motivation letter) and a resume or CV. You should also complete the Plum survey. You can find a link to the Plum survey on the application form for the role. Please submit your application and documents in English. Only shortlisted candidates will contacted by our team.

There is no fixed deadline as we hire on a rolling basis. If someone else is selected while you are interviewing, we will let you know and consider your application for future positions. The interview process includes the application form, the Plum assessment, short virtual interviews and typically a short written assignment or a visit to the field or one of our offices.

myAgro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.

Gusto is hiring a remote Customer Education Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Gusto - The all-in-one people platform for payroll, benefits, HR.

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
• Provide on-call support 24x7 on an as needed basis

Requirements

• Hands-on 5+ years related experience working in a support organization
• Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python or other scripting languages
• Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)
• Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.
• Understanding of KMS interfaces (KMIP, REST API, etc.)
• Experienced with database encryption, tokenization, certificate management other key management operations.
• Ability to work in a highly fast paced, rapid growth environment.
• Strong collaboration, written and communication skills

Benefits

What we offer:

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.
• Unlimited PTO (it’s between you and your work!)
• Friendly culture that brings the best out of everybody

• 401k (no matching)
• Health Insurance, Dental and Vision.

Fortanix is an equal opportunity employer that celebrates ersity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a erse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply!

Are you ready to help set a new standard? enosix is the leading provider of real-time data integration (data virtualization) solutions between SAP ERP and front-end systems of engagement (such as Salesforce). enosix solutions are pre-built and require minimal coding, enabling companies to quickly realize value—in days instead of months. Transformative talent is key to the success of enosix, and we are looking for experienced leaders to accelerate our growth. If you have a passion for solution-based technology to help customers unlock data, enosix may be your next home.

enosix is looking for an organized and results oriented Customer Success Manager to join our growing team. In this role, you will interface heavily with existing customers to ensure long-term success. You’re familiar with selling, customer support, services engagements, and, overall, great at communicating internally and externally to manage customer expectations.

You should have a strong understanding of the ERP and CRM markets and know how to communicate with mid-to-large enterprise business and IT audiences that are navigating their digital transformation.

You’re a self-starter, comfortable working in a fast-paced start-up culture, and have a reputation as a strong communicator who gets stuff done.

The Customer Success Manager (CSM) is responsible for developing high-trust relationships with enosix customers, measured through customer satisfaction, relationship health, customer retention, and revenue expansion. The CSM is the customer’s advocate, providing continuity and ensuring a seamless experience spanning all stages of the customer lifecycle (from pre-sales to post-deployment). The role focuses on executive relationship-building and establishment of proactive success plans that in turn promote overall customer satisfaction through delivery of desired customer outcomes and ultimately subscription growth and renewals.

Responsibilities and Vision

• Build and maintain a Customer Success Program to manage the portfolio of enosix customers through all stages of the customer lifecycle. You’ll establish yourself as a trusted leader that works to ensure the customer’s desired outcomes are delivered resulting in customer advocacy of enosix.

• CSM will be responsible for: introducing current customers to enosix innovation; cross-selling and up-selling software and services throughout the enterprise; identification of new opportunities for customer growth; and collaboration with sales and services resources within the company.

• Develop success plans for customers that outline their critical success factors and outcomes, metrics for success, potential issues, and provide recommendations.

• Partner with marketing to facilitate and create customer “win” stories, press releases, webinars, and other forms of promotional materials.

• You’ll demonstrate effective knowledge of enosix solutions, decision-making processes, and technology infrastructure. You will act as a liaison between sales, delivery, product management, enosix Leadership Team, and the customer with a focus on ensuring a long-term successful relationship, and communicating the enosix product roadmap; specifically, how the roadmap will positively impact the customer’s business.

• Collaborate with the internal enosix team on behalf of the customer, motivating the enosix team, coordinating across departments, while anticipating and addressing needs. Problem solve with the customer delivery manager and executive team to identify/resolve all issues that could impact satisfaction.

• Drive close relationship with the customer during the launch phase to maximize the perception of value.

• Leverage customer relationships as needed for prospect references.

• Lead quarterly business reviews with the enosix Leadership Team related to customer success.

Requirements

Requirements and Skills

• B.S. or B.A. required

• 4-7 years of experience in Customer Success or Account Management in a B2B Enterprise SaaS environment.

• Experience working with SAP is a plus.

• Strong written and verbal technical communication skills.

Startup or early-stage technology experience is a requirement.

Enthusiastic, strong work ethic, and a positive attitude.

• Regular and Proactive Communication: Participate in and drive business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer.

• Proven ability to collaborate and build strong relationships with customers especially at the Executive level.

Benefits

Why enosix?

Growth: Opportunity to get in early with a global technology company.

Influence: The ability to make key decisions and see your impact immediately.

Location: We are completely a remote work force.

Competitive compensation packages.

Everyone needs a vacation. Generous and flexible open PTO policy. We trust our employees.

Small, start-up culture but big company benefits: Health, dental, and vision benefits, LTD, STD, 401k eligibility

About UsAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 5 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. About YouYou have at least three years of experience with B2B SaaS in a customer success or implementations role. You are passionate about technology and are extremely well-informed in the SaaS product ecosystem, particularly those products that cater to startups and SMBs. Preference given to candidates with 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers 2) experience working for a CRM platform or a sales enablement tool or 3) technical aptitude and capability. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor.You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. About the RoleThe newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools, knowledge, and set up to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with inidual customers, but will also contribute to the team’s digital engagement strategy. Key Responsibilities* Onboard new customers with an emphasis on creating a solid sales process and strategically mapping new customer data. Onboarding and follow-up training includes opinionated sales process advice, sales education, data consultation, and teaching the Close sales philosophy. * Work with existing customers to increase the value they receive from our service and identify and create an action plan for those customers who are rapidly growing and who may need extra love. * Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. * Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. * Assist on virtual engagement strategy by creating /contributing to written and video content on platform and data management best practices and Close sales philosophy. * The team members you'll be working most directly with are Liz Stephany, Lydhia Marie Bolduc-Gosselin, Forrest Dwyer, Meghann O’Brien, and Tina Duong.Why work with us?* Culture video 💚* 100% remote company (we believe in trust and autonomy)* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay* Annual team retreats ✈️* Quarterly virtual summits* 5 weeks PTO + Winter Holiday Break* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* Co-working stipend* Revenue Share (after 1 year)* Paid parental leave* Medical, Dental, Vision with HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️ * Our story and team 🚀At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. Interested in Close but don't think this role is the best fit for you? View our other positions. Please mention the word **STYLISH when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

About UsAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. About YouYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.You have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. About the RoleWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. This person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.The team members you'll be working most directly with are Liz Stephany, Lydhia Marie Bolduc-Gosselin, Forrest Dwyer, Meghann O’Brien, and Tina Duong.Key Responsibilities* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.* Become a subject matter expert in our platform and our sales philosophy.* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.* Develop success plans and drive quarterly business reviews at the executive level* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.* Execute at a high level to achieve both inidual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. Why work with us?* Culture video 💚* 100% remote company (we believe in trust and autonomy)* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay* Annual team retreats ✈️* Quarterly virtual summits* 5 weeks PTO + Winter Holiday Break* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* Co-working stipend* Revenue Share (after 1 year)* Paid parental leave* Medical, Dental, Vision with HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️ * Our story and team 🚀At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. Interested in Close but don't think this role is the best fit for you? View our other positions. Please mention the word **BEAUTIFUL when applying to show you read the job post completely (#RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNm). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Our mission at Product Hunt is to surface great products every day and support our community of Makers in building the future. We obsess over delivering an amazing experience to all of our users and we are building a world-class team to achieve that.

We've been around since 2014 and have accomplished a lot with our small but mighty team. But we've hit an inflection point and are taking the team through a significant growth phase - we've already doubled the team to 50 people over the last year. With our most recent $23 million financing round, we're ready to find even more ways to deliver value to makers and tech enthusiasts around the world.

Our mission at Product Hunt is to surface great products every day and support makers building the future.

Product Hunt is a fully distributed team across 7 time zones. This part-time role is available for remote candidates from anywhere in the world, but you'll need to be available from 12 am - 8 am Pacific Time Saturday-Monday.

This is initially a contract, with the goal of becoming a full-time, permanent position for anyone interested in pursuing a career in tech with a passion for startups, a keen eye for detail, and always happy to offer support with a (virtual) smile.

We're seeking someone that loves new technology and is eager to help makers around the world. We want to work with people who are curious, kittenish (), bold, authentic, and empathetic. If this sounds like you, we want to get to know you

• Site moderation. Every day, makers launch on Product Hunt, introducing their products to the world. It's important that we help them by updating their post page and ensuring there are no typos in the tagline, their product thumbnail is clear, and more.
• Support with a smile. We view customer support as an opportunity to delight our community, not a laborious chore. Responsiveness and creativity are required to solve problems whilst also clearing Intercom and email support queues as needed.
• Community engagement. Our community is at the core of everything we do. We want to find new ways to improve and expand the community experience both on Product Hunt and elsewhere and you are the front lines of that connection.
• Maker outreach. The discussion and opportunity to speak directly with the founder, designer, engineer, or marketer of a product is what makes Product Hunt special. We want to be proactive in seeking out the people making the best new things in tech and helping them launch on Product Hunt.
• Community Projects. As part of the greater Product Operations team, there will be an opportunity to lead, manage or contribute to community projects like Beta programs, Hackathons, Community Events or Discussions. This is a great opportunity to expand your skillset into program management, community management and marketing initiatives, based on your interests and company need.

If the following list (without exceptions) gets you pumped, we want to hear from you:

• Empathy: Empathy is critical when interacting with the Product Hunt community and makers, especially when managing complaints or translating user feedback to the rest of the team.
• Attention to detail: If you're the kind of person that loves crossing those t's and dotting the i's, this is for you.
• Communication skills: Strong written and verbal communication skills are necessary to speak with our community and communicate their feedback to the rest of the Product Hunt team. You will be the voice of the community.
• Ability to work with minimal supervision: You will receive training from our talented community team to help get you started, but this is a remote role that will require self-motivation

Every person adds to the culture of our team. We look for people that are:

• Curious – Product Hunt was founded with an experimental mindset, an important principle when building something new
• Authentic – People seek authenticity more than ever. It's a value we hope to demonstrate inside and outside the company.
• Bold – Each person on the team should feel empowered to take measured risks to create an outsized impact
• Empathetic – Launching a product is anxiety-inducing. It's important each person on the team can empathize with makers and our community.
• Kittenish – We're serious about our work, but that doesn't mean we can't have fun :)

We're a distributed team across 9 countries including Bulgaria, Canada, France, India, Ireland, Spain, Switzerland, the United Kingdom, and the United States. It's important to us to build an inclusive team – across gender, ethnicity, and experiences – to best serve our global community.

A few of the benefits we offer:

• Competitive Salary
• Wellness stipend – Your health is important to us, too.
• Full health insurance coverage for you and your dependents if you live in the US and a generous stipend for outside the US.
• Company-paid laptop, WFH set up, and a monthly internet stipend
• Fluid work schedule – We don't believe in face time, work when you're most productive (outside the hours noted above)
• Generous vacation time – Hard work deserves time off, so please take it.
• Wellness Mondays. First Monday of the month is your time. Spend it however you want.
• Professional development stipend Grow, learn, and become even better at what you do.
• Live wherever – We don't care if you WFH or work from Hawaii (our team is fully distributed)

The salary for this role is dependent on location/cost of living and experience.

If this role sounds exciting and you can work from 12 am - 8 am Pacific Time Saturday-Monday, please get in touch. This is a fully remote role and may suit those in a GMT time zone.

Title: Supervisor Collections – Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Combine two of the fastest – growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making Healthcare data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.SM

In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and ensuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this ision.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 7:00am – 4:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
• Set priorities for the team to ensure task completion and performance goals for the team are achieved
• Coordinate work activities of team with other supervisors, managers, and departments
• Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
• Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
• Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED (or higher) OR 4+ years of equivalent working experience
• 4+ years of Billing or Collections experience
• Demonstrated proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
• Demonstrated ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance

Preferred Qualifications:

• Associates degree (or higher)

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Proficient problem solving approach to quickly assess current state and formulate recommendations
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
• UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,100 – $80,200. The salary range for Connecticut / Nevada residents is $49,800 – $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

• Make it your mission to create an exceptional Passport experience for our customers, ensuring they realize the full value of Passport and additional products

• Partner directly with our Strategic Account Executive on enterprise-level accounts and guide them through our sales → post-sale process

• Create tailored growth strategies and project plans for our top performing accounts to open new countries and/or increased volume to current countries

• Serve as a go-to resource for your customers needs and pain points

• Travel to client sites to build relationships with key customer stakeholders

• Collaborate with product and engineering to develop product enhancements and data stories to support your customers

• Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them

• Become an expert on the Passport product, while keeping up with industry trends and news

• 5-10 years work experience in account management or customer success. eCommerce and Salesforce experience are a bonus! 

• Comfortable with a growth-based compensation packageSignificant customer interaction and strong interest in building relationships

• Prioritize customer experience with a focus on customer happiness and retentionEmpathy and the ability to take initiative on doing the right thing for the customer

• Drive to understand clients’ business goals, anticipate future needs and identify solutionsCreative problem solving skills that you want to apply in an ever-evolving environment

• Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)

• Self-motivating team player who can work cross-functionally and multi-task

• Resourceful - you might not have all the answers, but you know how to find them or who to ask for help

• Bachelor’s degree or equivalent experience

• Located in the United States, West Coast or East Coast preference

We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Dutch speaking Night Shift Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.

Job responsibilities:

• Communicate with our customers via e-mail and live chat
• Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
• Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
• Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere 
• Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases 

Required qualifications:

• Previous experience in the Customer Support industry is an advantage
• IGaming knowledge is not mandatory - our in-house learning academy is the best entry point into the industry 
• Native in Dutch – both verbal and written, is mandatory
• Excellent written and verbal communication skills
• Great team player an ability to work with autonomy and good initiative 
• Can work well under pressure and navigate online in multiple platforms
• Eager to learn and keep up with new updates information in a fast paced industry 
• Adaptability to work in the night shift and some weekends rotation basis with the rest of the team. Night Shift Operating Hours: 00:30-08:30

Job Benefits

• Remote work and allowance 
• Wellness Bonus
• E-Learning professional development program 
• Competitive fixed salary + commissions + bonuses
• Assistance to obtain NIE and SS number for relocating to Spain 

Industry

Gambling & Casinos

Employment Type

Full-time

Job Functions

Customer Service

Rubiko Jobs

https://careers.rubiko.tech/

Customer Success is at the center of what we do. When our customers realize the value our products and services bring to their business, they will stay with us, grow with us, and promote us to their colleagues and other businesses - which in turn helps our company grow and thrive.

We're growing rapidly, and are looking for a Customer Support Specialist with strong problem solving and communication skills. Most importantly, this person should have a passion for delivering exceptional customer service experiences.

As a TeamSupport Customer Support Specialist you will act as a frontline ambassador for TeamSupport’s product suite. You’ll answer questions, solve problems and provide support to clients, employees, and prospective clients alike and ensure our customers receive a positive, friendly support experience. You’ll gain exposure to all parts of the business and will have the opportunity to build and hone your technical and communication skill sets.

• Be an ambassador for TeamSupport to clients, you will be an expert in our products, services, and our team.
• Answer incoming client questions through live chat, email, and the occasional phone call, escalating as necessary.
• Answer basic to moderate technical questions and capture feedback and with new requirements to share with the Support and Product teams.
• Manage your ticket queue, ensuring a prompt and friendly follow up for issue resolution with our clients.
• Constantly collaborate in process and overall team improvement, being vocal about ideas and opportunities when you see them.

Always be a force for good and positively contribute to the culture.

We need people that get it - people who are scrappy and logical thinkers who can lean in and figure things out quickly - but also know when to ask for help.

About You (this role is perfect if you have)

• At 2 to 3 years of experience in a technical customer service role.
• Comfort with technology - you don’t mind breaking things in order to fix them.
• Experience in a fast-paced multi channel support environment
• Enjoy helping others achieve their success using technology solutions.
• A driven, proactive results-oriented problem solver that believes that support is mission-critical to growth and retention
• Passionate about coming up with creative solutions and strategic recommendations.

Why Work Here

• Remote working opportunity through the COVID-19 pandemic, then hybrid remote/in-person model once it’s safe to return to an office environment.
• Company-sponsored educational and growth opportunities.
• Open door management and a leadership team that listens and cares about your professional growth
• Work on a highly sought after product.
• Join a great, highly productive and fast paced team that will listen to you.
• Be a name, not a number.
• Flexible time off policy including vacation and holidays

National Assembler Inc. is currently seeking a Merchandising Support Specialist to join our expanding organization.  National Assemblers Inc. is a family-owned company helping build the future with quality assembled products. We are the #1 assembly company in the nation and committed to continue building a strong team of hard workers, problem solvers, and forward thinkers. If that's you, we want to help you build your future with us!

Merchandising Support Specialist Duties:

•  Call candidates & email VOLT/Connecteam registration and set-up user once registered 
•  Schedule transportation & sending information  
•  Schedule hotels & sending information 
•  Change hotel/transportation information
•  Update merchandiser master list 
•  Update merchandising roster and hotel lists 
•  Liaison/coordination between new employee and members of our professional staff from all departments
•  Call and verify the arrival of new hires,  
  • a. Call candidates and make hotel changes to their arrival dates if needed
  • b. Cancel reservations with hotel if candidates did not arrive to location 

Skills We Look For:

• Skilled communicator: delivers well-received written and verbal messages
• Technologically inclined: not afraid of new software and proficiently uses Microsoft Word, Excel, PowerPoint, Outlook
• Productivity expert: self-motivated, sets priorities, meets deadlines, handles multiple tasks simultaneously
• Problem solver: identifies challenges, proactively seeks and recommends creative solutions

Things To Bring:

• Strong administrative background
• Proven customer service experience
• Onboarding experience a plus
• Positive attitude
• Hard worker

Benefits:

• Health Insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

• Evening shift (1pm - 9pm or 2pm - 10pm)
• Monday to Friday
• Occasional weekends as needed
• Fully Remote

If this sounds like you, click APPLY to let us know you're interested!

National Assemblers, Inc is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or handicap, veteran status and any state and local protected status.

• Resolve customer complaints in a prompt and proficient manner.

• Assist customers with order, account, and billing questions via email, chat, text, and phone support.

• Represent Jane positively and professionally- Customer Support is the internal voice of Jane!

• Work full time; Monday through Friday - some weekends and holidays - required.

• Must have 1-3 years of experience in Customer Support or similar experience.

• Must have at least a High School Diploma. Additional schooling is preferred.

• Must possess strong communication skills, both written and verbal. Including proper grammar, spelling, and punctuation.

• Great people skills—after all, you will be working directly with people on a daily. 

• Able to multi-task in a fast-paced environment and prioritize effectively

• Ability to pay close attention to detail. Did you catch that?

• Ability to contribute to and work well within a team; because there is no I in team, right?

• The ability to create professional personalized responses to our customers.

• Comprehensive benefits and perks include flex PTO, 401k match, HSA employer contribution, paid parental leave, employer-sponsored life, and disability insurance, employee assistance program, and financial advisement. 

• A remote and flexible work environment, Apple Fitness, virtual lunches, in-office pantry, holiday gifts, birthday gifts, company events, company anniversary, company swag, health & wellness perks, employee referral award program, and more!

We are currently on the hunt for a Director of Customer Success who is passionate about leading Customer Experience teams with a deep focus on retaining and growing customer bases through value-based meaningful interactions. 

You are an expert in setting the vision and strategy for a world-class customer experience that succeeds in driving revenue and growth. Coaching our growing team on customer engagement, customer retention and overall scale will be your North Star. 

Reporting directly to the COO and as a member of the senior leadership team, you will be responsible for the onboarding team, customer success, and the enterprise customer success teams.  You will work with Sales, Product Management, and Marketing  to ensure the voice of the customer is heard company-wide. 

If you are a curious and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

• Lead, mentor, and grow the Onboarding, Customer Success, and Enterprise teams
• Own all touchpoints of the customer journey post sale, including onboarding, support, renewals and upsells
• Develop and execute on the vision and strategic initiatives to accelerate growth and drive strong customer experiences to reinforce retention
• Build out systems, processes, tools, and team needed to deliver a scalable solution to our growing base of customers 
• Work with leadership across the company to drive value creation for our customers
• Define and monitor successful customer adoption and usage of our product
• Establish and maintain key KPI and OKR metrics to measure and improve effectiveness of the customer success team's initiatives
• Act as a point of escalation as required, managing customer expectations throughout lifecycle
• Be a contributing member of the senior leadership team

✨Who You Are

• 10+ years of customer success experience with a minimum of 4 years experience managing a team of managers/team leads
• Understands that leadership is more successful when executed with a coaching and mentorship mindset
• Experience in driving strategy and scaling metric driven customer success initiatives
• An excellent communicator able to engage people in your vision and drive change through an organization
• Strong project management skills: ownership, decision-making, relationship building, conflict resolution, and problem-solving skills
• Analytical and critical thinker 
• Data focused with a strong understanding of SaaS metrics and the drivers used to move the needle on them
• Results-focused and solution-oriented mindset. Self-motivated, highly organized, and efficient.
• Exposure to Zendesk, Salesforce Service Desk, and other CRM tools
• Keen on rolling up your sleeves!

More About Intiveo

We are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?

NOTE: This position will provide support for one or more of our many products - Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. This position is open to work remotely.

As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. 

You will also:

• Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
• Help customers better utilize our software by providing best-practice consulting and product training
• Investigate and diagnose system issues via research and testing
• Identify complex problems and information to develop and evaluate options and implement solutions
• Effectively communicate with staff at all levels in an organization
• Remain current on and adhere to updated policies and standard operating procedures
• Take initiative and act innovatively to help our customers and Daxko succeed
• Meet weekly, monthly, and quarterly call and case goals
• Participate in and/or lead team trainings and professional development opportunities in order to become a product expert

Note: This position is Entry Level.

• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to handle stressful situations or dissatisfied customers
• Ability to train and teach others how to use product(s)
• Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.
• High school diploma or equivalent

Bonus points for:

• Bachelor’s degree
• 1+ years of relevant experience
  • Customer Service Experience
  • Technical, help-desk, or support experience
  • Experience using a CRM software, such as Salesforce

Daxko is dedicated to pursuing and hiring a erse workforce. We are committed to ersity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

🏝  Flexible paid time off 

⚕️ Affordable health, dental, and vision insurance options

💪  Monthly fitness reimbursement

🤑  401(k) matching

🍼  New-Parent Paid Leave

🏖 1-month paid sabbatical every 5 years

👖  Casual work environments

🏡  Remote work

All your information will be kept confidential according to EEO guidelines.

Be a part of an international language service provider!

We are a company seeking motivated iniduals to assist us in providing excellent services for our clients.

You do not need to be bilingual to apply.

We are looking for talented, energetic, and friendly iniduals to help us provide the best services possible to our clients. We are a provider of language services in over 300 languages and need agents to help connect our English-speaking customers with interpreters. Our remote agents are responsible for connecting Hospitals, 911s, Insurance companies, etc. to the languages their clients may speak.

Our call environment is fast-paced and extremely erse.

General duties of the Customer Service Representative:

*Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

*Collect required and accurate data from the requester to process the call timely and professionally.

*Contact available interpreters, follow call handling script and connect the requested language to the requester.

Available Set Shifts In Pacific Time:

Thursday - Monday 11:00 AM - 7:30 PM PDT

Friday - Tuesday 5:30 AM - 1:30 PM PDT

Monday -Friday 7:30 AM - 4:00 PM PDT

Monday -Friday 8:00 AM - 4:30 PM PDT

Monday -Friday 9:00 AM - 5:30 PM PDT

Your cover letter must indicate which shift you are applying for. Responses that do not indicate a shift will be immediately disqualified.

No Phone Calls Please

Requirements

Must have your own personal computer, operating Windows 10.

Must have high-speed internet. Ping: 100 ms or lower*, Download: 25 Mbps or more, Upload: 5 Mbps or more

Must have quiet working space, no background noise.

Must be able to type 45 WPM.

Must have High School Diploma / GED.

Must have at least 1-year call center/ work from home experience.

Interview Requirements:

Must be on Zoom Video for the first interview.

Must be at the computer you plan to work from if offered the position.

Must be prepared to do a speed test on your internet connection.

Benefits

Starting wage $15.00 - $16.00 Per Hour

Medical / Dental / Vision

401K Option

Sick Leave

Vacation

Customer Support Supervisor – Remote

Remote, US

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that’s been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports to:

Manager, Owner and Partner Support

What You Will Be Doing

The Supervisor, Activation Services will lead a team of Activation Service Specialists in activating Electric Vehicle charging stations in a world-class fashion to deliver an exceptional introduction, initial configuration, and education of best practices for new and returning private station owners. This position will be responsible for the day-to-day supervision of inbound and back-office based customer services that require a balance of client relations, technical acumen, understanding of specific use cases, and education on best practices. The Supervisor, Activation Services will be responsible for traditional supervisory responsibilities (performance coaching and monitoring, scheduling, attendance, handling escalated cases) as well as reporting weekly and monthly performance and business needs to Management in support of set KPI objectives. The ideal candidate possesses strong leadership skills, a customer-centric approach, the ability to flexibly change and assess needs of team, and willingness to find and communicate to management needs of business to make the customer experience truly world-class.

What You Will Bring to ChargePoint

• Collaborates with leadership and direct reports to execute and maintain goals and objectives set
• Provide timely guidance, encouragement, and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest performance
• Responsible for developing and administering training plans to support Activation Services needs based on reporting metrics and relative special projects
• Responsible to escalated cases and interacts with various groups, including Sales Operations, outside Sales team, Owner Support, Field Services, and Program Management to resolve
• Plan, communicate, delegate, and monitor work assignments concerning direct reports
• Communicates process enhancements and new program elements to direct reports
• Conduct supervisory level reviews to address performance trends and identify potential systemic issues or shortcomings impacting customer experience
• Review, maintain, and delegate cases that need follow up
• Develop daily, weekly, and monthly status reporting for management to develop and put processes in place that will ensure SLA’s are met

Skills and Knowledge Qualifications

• Self-starter with effective inter-personal, organizational, leadership, and communication skills
• Ability to clearly plan, communicate, drive, and maintain training and process needs
• Proficient knowledge of normal office software (Word, Excel, PowerPoint, Outlook)
• Able to manage and maintain multiple tasks and priorities and work within short timelines
• Ability to assess priorities to effectively handle escalated situations

Competencies

• Exemplary attendance and punctuality
• Ability to communicate timely (verbal and written), effectively, and clearly with multiple audiences (e.g. Management, Peers, Business Partners, and direct reports) is required
• Excellent verbal and written communication skills
• Strong inter-personal/communication skills
• Strong time management and organizational skills
• Must be able to sit for long periods of time
• Position requires use of headset/microphone

Education

• Bachelor’s degree in business or technology related field or combination of education and experience.

Work Experience

• 3+ years’ experience in technology related client relations with emphasis in product support and end-user education
• Demonstrated skills in leadership, increasing responsibilities, problem solving, planning, delegation, conflict resolution, and execution of business objectives.

Location:

Remote, US

We are committed to an inclusive and erse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.

Billing Specialist (Web-Hosting Support) – Remote

Remote

Full Time

Entry Level

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented iniduals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

The Billing Specialist at A2 Hosting works directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience.

Who you’ll work with

The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally.

Who you are

• Delight the customer with billing assistance to inquiries via phone, chat, and email.
• Quote prices for services, upgrades, downgrades, etc.
• Review incoming orders to ensure service is delivered promptly.
• Check orders that have been flagged for review for possible activation.
• Process account terminations and refunds, where applicable.
• Handle chargeback inquiries.
• Perform regular audits.

Skills you have

• One to two years related experience and/or training
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

• You are passionate about giving the best experience to each customer.
• You enjoy solving complex problems
• You take ownership of problems and are curious to find solutions.

Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members)
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• Company-sponsored life and disability insurance (for US Team Members only)
• The ability to work from home, this position is 100% remote

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

About A2 Hosting:

Our growth has stemmed largely from our CEO’s and team’s strong technical focus and experience. We’ve built the industry’s leading customer service team and continually do everything we can to offer faster service than our competitors. Our user-friendly solutions have you covered whether you’re a brand new user looking to start a website or an expert developer; a small venture or even a large business. We’ve got you covered whether you’re looking to host Linux, Windows, Joomla, WordPress, Drupal or something in between. The bottom line is that we love what we do and love working with users like yourself!

Offering the level of service we would want to use ourselves has been a lot of hard work because we never settle for just “good enough”. Like you, we take our websites and web development seriously. It’s been worth it though because we enjoy making our customers happy and helping you succeed. If it were easy, every hosting company would offer the same level of service. They don’t.

Our goal is to change how companies globally handle their taxes, and we're committed to building world-class products. We are processing more than 300 million transactions per year and helping clients like Uber, Zoom, Teachable scale their businesses globally.

Our team is fully distributed. We give people the freedom to work wherever and how they want, enable more fluid communication, and put our time where it matters the most - decisions. We are curious, dedicated, and humble. We are building a workplace that fosters inclusivity, openness, and trust, where we can all be authentic and human in everything that we do. We trust the expertise of our employees and give them the freedom to solve complex problems to make taxes simple, automated, borderless, and accessible for the internet economy

We have a suite of API products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Invoicing, and Reporting.

We may discover novel customer needs as we learn, and spin up new products as needed.

You will be responsible for growing our commercial relationships with a cohort of new and existing customers and exceeding the associated revenue growth targets with that cohort. By working with clients to ensure the successful initial implementation of our service (in collaboration with our Product and Support teams) you will position yourself as a trusted advisor to them and execute an agreed growth plan for each key customer,

As our client’s primary point of contact, you will drive product adoption as well as provide strategic insight, inspire customer satisfaction, and constantly look at ways to improve the overall customer experience.

We are solving one of the largest yet unsolved problems in global e-commerce and looking for people with a hunger for a new challenge and drive to solve a ubiquitous problem for companies selling globally. Our clients range from world-leading SaaS companies to global marketplaces and some of the largest disruptive technology businesses.

• Own the relationship post-sales with a range of enterprise customers, from onboarding, training, account development, and retention
• Ensure the Fonoa solution is performing well for our customers and meeting their needs
• Nurture relationships with internal client teams, with a focus on creating trust and value
• Identify commercial opportunities to expand the account, the reach of our solution, and overall create new revenue streams
• Understanding how our product works, taking client feedback to internal teams
• Create and execute account growth plans for key customers
• Applying best in class customer success metrics and processes that allow scaling

• You are fully proficient in English. Written and spoken, as we are a bunch from around the world, but we work in English.
• You have a strong sense of ownership, you care about what you sell, and that you are selling the right thing that serves your customers.
• Have specific B2B SaaS or Transaction Services experience with a solution that is related to our product offering
• You work in a structured customer success/account management organization.
• Comfortable working autonomously with a solid understanding of what is required to succeed working in a startup environment
• Experienced in managing a mix of enterprise accounts
• Have demonstrable experience where you have improved parts of the customer success experience

Note:

If you feel you don’t have the full experience we’re looking for but feel you could be a bit fit, are willing to learn, do apply anyway! We are trying to build a erse and inclusive team.

• We offer a competitive, above market rate, base salary for this position and remain open to a specific range depending on candidates experience.
• Attractive equity to keep you positively incentivized.

We are builders at heart

We are a collective of independent and deep thinkers.

We are curious, committed, and humble.

We work with dedicated, open-minded people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple.

We’re passionate about making a real impact.

We’re building a fully distributed team. We like writing to communicate when meetings are pointless and meet when it matters. This allows us to work flexibly, efficiently, and focus on achieving goals.

We focus on deep work and put our time where it matters the most, decisions.

We trust you to work on your terms. You decide how you work and where you work.

You have ownership over your work that directly influences the roots of our company.

We are on a mission to eliminate the manual work when dealing with taxes on online transactions.

We have ambitious goals to make taxes simple, automated, borderless, and accessible for internet businesses around the world.

• 25 days annual leave (plus any local public holidays).
• Top tech gear and flexible budget to build your ideal remote office.
• Bi-weekly lunches paid by Fonoa.
• An unlimited budget for learning is on us. Whether you want to attend a conference, do a course or purchase books or tools, we want to support you as much as we can
• Company offsite 2x per year in attractive locations.
• A book club where you can order any book you would need or like to read
• Weekly fitness sessions with our online trainer

• Remote work and async, work from anywhere in the world.
• Co-working spaces if you want to switch things up.
• Option to meet team members regularly to do creative work and bond in person.
• The best idea wins; we’re all ears when it comes to ways to do things better.
• Frequent visits to virtual Fonoa HQ and our Fonoa island on Mibo.
• Product first culture

• We are backed by leading VC firms who have invested in many successful companies (Index Ventures and Omers Ventures)
• The size of the market and the opportunity we have is massive, and we’re well placed to be disrupting it.
• Flat hierarchy, open, honest, and feedback-driven principles.

Fonoa gives equal opportunities to everyone. We look at iniduals for what they bring to the organization and for who they are as people regardless of ethnicity, race, and background.

We currently have over 20 nationalities in our team, we’re continuing to build a erse team as we want to work with the best people, from all over the world.

We see hiring as a human process. A two-way conversation to see if there is a good fit between you and us. As a startup growing quickly, we also like to keep things streamlined, and currently, our process won’t include a live task, whiteboards or technical assessments.

An idea of your hiring journey with us:

1. Meeting with Recruiting to introduce each other and explore mutual interests.
2. Follow up via email to cover other questions in a written manner
3. 1-hour conversation with the hiring team to get to know each other and see if you would be excited to work together.
4. 1-hour conversation with one or more of our co-founders
5. Offer

We aim to give you the best candidate experience, keep you updated and be transparent with our feedback along the way.

If we have convinced you, do apply. And if we haven’t yet, check out some more reasons why you should join us.

• Lead our customers to success through customer enablement, content, education, resources, and tools focusing adoption, expansion, optimization, and best practices

• Lead our customer enablement and education planning, development, communication, and management.

• Create, execute, and manage a wide variety of customer-facing enablement and content, resources, & tools ranging from micro-videos and in-platform walkthroughs to customer knowledge bases and guides.

• Create, execute, and manage a wide variety of customer education and training content, resources, & tools, ranging from micro-learning videos, ILT/VILT and self-serve courses and learning paths, to full certification.

• Manage and maintain existing enablement, content, and courses.

• Work cross-functionally to assess and understand customer needs and company priorities to establish a customer and enablement roadmap, calendar, KPIs/metrics, and assessment criteria.

• Own the cross-functional execution of customer education and enablement initiatives to ensure achievements and objectives are met on time, within scope, and of the highest quality.

• Organize and manage our customer content, resources, and tools into centralized, easy-to-use, and up-to-date knowledge centers

• Measure and share success by deploying an evaluation system that ensures the constant improvement of our enablement programs and resources and ties directly into our Company objectives and revenue goals.

• Gather, assess, and implement customer and internal feedback to continuously improve our customer education and enablement.

• Champion customer education and enablement, helping create a culture of enablement, empowerment, and success.

• Eventually, build and lead a customer enablement and education team to meet the growing customer education needs

• 5+ years of experience designing and executing customer education and enablement programs, content, systems, and tools.

• Demonstrated success in building and implementing customer education and enablement programs that engage, educate, and deliver results against pre-defined measurement criteria.

• Experience creating and managing ILT, VILT, on-demand, in-flow, and blended learning paths, courses, and content.

• Experience managing content and communications strategy, resources, knowledge bases, wikis, and tools (LMS, CMS, etc.)

• Demonstrated ability to translate technical concepts and business initiatives into creative and effective content, courses, learning paths, and metrics

• Demonstrated ability to understand customer persona and segments, their specific needs, and deliver the right education and enablement resources at the right time 

• Strong program and project management skills and the ability to execute cross-functionally on multiple projects with multiple stakeholders in a fast-paced, agile environment

• History of overachievement and references from people telling us we’d be silly not to hire you

• Exceptional written, verbal, organizational, and presentation/training skills

• Working knowledge of customer enablement, education, training techniques and best practices

• Ability to work inidually and remotely and to collaborate within a team environment to achieve your goals.

• Bring YOU to the role - we want creative, positive, and excited team members who can think around corners and push us all to get better every day

• You’re not afraid of a challenge – you analyze, create, share, and adapt

• You’re a continuous learner, eternally curious, with a growth mindset 

• You’re smart, no doubt about it - but your EQ is off the charts as well

• You learn fast, adapt quickly, and pivot without breaking a sweat

• You’re a strong team player and collaborator. You’re happiest when the whole team is successful, and you’ll do whatever it takes to make sure that happens.

• You’re also a self-starter who thrives working independently in a remote setting

• You’re a master of organization and time management

• You are proactive and always two steps ahead of the ask

• You’re an expert at creating content that engages, inspires action, and delivers results across the full customer lifecycle

• You’re passionate about customer enablement and education, and you bring a positive demeanor, high energy, sense of humor, and a contagious passion to meet the changing needs of our customers and business

• You enjoy the demanding pace of a hyper-growth SaaS company

• You have experience working with Articulate, Adobe Creative Suite, LMS solutions, and CMS solutions

Prioritizing the goals and needs of our customers is essential for our customer-first strategy here at Altus. We are expanding our Customer Success team with a curious, caring and driven product implementation expert to help execute best-in-class onboarding and success management of new customers to our data warehouse and analytics products. As a core member of our Client Enablement team, you’ll have the opportunity to work closely with Deans and leaders in higher education, consulting alongside them to solve the unique problems of decision-makers in higher education institutions globally. You will also work with and learn from a dynamic team of experienced customer success professionals while you help enable our company and team growth.

You’ll directly impact our company’s growth in this role and contribute to our greater social mission of creating a world filled with more empathetic and compassionate doctors, nurses, dentists, teachers, and other professionals.

You will lead the onboarding and training activities with clients and work to ensure they achieve their desired outcomes through how they approach and use our software. On average, you’ll work with 8-10 clients through their onboarding and for several months post-implementation. Leveraging both an understanding of our customers and the nature of their work in higher education, you will work to onboard them to new Altus products and solutions. You’ll collaborate with the Sales, Customer Success, Product and Research teams to advocate for partners' needs and ensure an increase in value.

This is a full-time remote-first position based in Canada and reports to Jennifer Fines, Senior Manager, Enterprise Accounts in Customer Success.

• Lead onboarding activities, including training, project planning, data analysis, quality control, interaction with key customer stakeholders, and system setup based on program design.
• Direct the client in collaboration with the sales team to develop a success plan for each new client’s onboarding.
• Ensure a successful rollout with high utilization of the software.
• Monitor account health, including data quality issues, and report the specifics to stakeholders to collaborate on solutions.
• Support the Client Empowerment team in understanding specific customer needs using the product to leverage the team’s support with your accounts.
• Assist with escalated support requests from our Client Empowerment team.

• Engage in consultative calls with clients and relevant internal stakeholders.
• Stay up to date and current with Medical Education market needs and requirements, including competitor intel.
• Collaborate with the product team by planning onboarding tasks as development tickets and advocating for customer needs in enhancement requests for discussion.
• Create and update internal documentation on clients and their processes so our teams can collaborate for success.

• Have a history of completing tech implementations, increasing customer satisfaction, and adoption.
• Are capable of communicating effectively with higher education leadership in consultative and training sessions.
• Have technical and/or analytical experience working with data warehousing and dashboarding products.
• Have a basic understanding of data analysis, including the ability to discuss general statistical details (correlations, mean, averages, etc.).
• Will be curious about our Medical Education market and willing to learn about the technology landscape, data management, and accreditation requirements.
• Are resourceful and able to work both independently and cross-functionally between our teams to advocate for your clients and their success.

• Caring toward co-workers. You spend time getting to know them, express appreciation for what they do, and support them when they need help.
• Curious by nature. You like to explore and ask questions. You’re eager to learn about how our business works and genuinely interested in the Higher Education and EdTech space.
• Driven to push yourself and the team around you to continuously do and be better.
• Adaptable with a preference for working in an entrepreneurial, high-growth, fluid environment where you can be a positive influence for change, a builder and doer, and help us focus where it counts.
• A person with strong, loosely held opinions, keeping your mind open to the possibility that you might be wrong.
• Purpose-driven and connected to our mission to create a world served by exceptional professionals.

• Caring toward co-workers. You spend time getting to know them, express appreciation for what they do, and support them when they need help.
• Curious by nature. You like to explore and ask questions. You’re eager to learn about how our business works and genuinely interested in the Higher Education and EdTech space.
• Driven to push yourself and the team around you to continuously do and be better.
• Adaptable with a preference for working in an entrepreneurial, high-growth, fluid environment where you can be a positive influence for change, a builder and doer, and help us focus where it counts.
• A person with strong, loosely held opinions, keeping your mind open to the possibility that you might be wrong.
• Purpose-driven and connected to our mission to create a world served by exceptional professionals.

We designed our process to deliver fair and memorable interview experiences for all candidates who participate. We invite you to ask us questions at every interaction to get to know us, too. Here are the general steps you can expect:

• Intro Conversation. An actual human (not a bot) from our People & Culture team will review your application. If selected, they’ll schedule a time for a phone call to share the story behind your resume and learn more about the role, team, and company. (Time allocation: 45 - 60 minutes)
• Meet The Manager. You'll meet your potential future manager via a video call to chat in-depth about your relevant experiences. (Time allocation: 30 - 60 minutes)
• Meet The Team. Get to know 4 more Altans over a video call and learn about what it’s like working at Altus. They will assess your technical skills, culture and value alignment. Before the interview, we may ask you to complete an assignment that closely mirrors some aspects of the role and present your work to the team. (Time allocation: up to 3 hours)
• Reference Checks. You’ll receive a request for 2-3 professional references we’ll reach out to and chat about your time working together.
• Wait For a Final Decision. While you wait, the Hiring Manager consolidates and evaluates feedback from each team member who was part of your interview process. We may reach out to you for a quick additional conversation to make a decision.
• Receive an Offer. If we’ve determined you are a good match for the role and Altus, we'll extend an offer and go over the details on a video call. (Time allocation: 20-30 minutes)

• Equitable & Competitive Pay. Your salary is based on compensable factors and anchored above the Canadian-based tech market rate.
• Choose Where & When You Work. Curate your own experience with location independence in Canada and a flexible schedule in your time zone. Work from home, use our office space in downtown Toronto or rent a coworking desk if you live outside of the GTA with a $150 monthly allowance.
• Self-Directed Vacation. You have the flexibility to take time off when you choose to and need it. We recommend one week per quarter, but this is flexible to suit your situation and is trust-based.
• Access to Health Coverage from Day 1. You can enroll in our comprehensive health, dental, and life benefits plan through Equitable Life of Canada on the day you join us.
• Learning & Development Budget. You get an annual budget of $3,000 for your professional and personal growth.
• Company-wide Time Off. Turn off work for Altus Days (a bonus Friday off every month) and the last two weeks in December (for the Holiday Season).
• GRSP Matching Program. When you choose to participate in our Group Registered Savings Plan program through Wealthsimple, we match your contributions up to 2% of your salary.
• Employee Share Option Plan. You are granted options upon starting at Altus, which vest in ¼ tranches each year on the anniversary of your start date.
• Parental Leave. Growing your family is an exciting time, and we encourage you to take time off with your new loved ones. 4 months of your parental leave is topped up to 80% of your salary, whether you are a birthing parent, non-birthing parent, or growing your family through surrogacy or adoption.
• Sick Time, Bereavement Leave & Personal Days. Take paid time off when you feel unwell, have a medical or family emergency, experience the loss of a loved one, or need to nurture your mental health and wellbeing.
• Home Office Workspace Equipment. You get a Mac laptop or equivalent of your choice, and we support you with other workspace accommodations to be comfortable and ergonomically safe in your home office.
• Transparency. Through weekly All Hands and #DailyStats, you have visibility into business plans and updates that impact you, progress towards core business goals, financial performance, and overall company health.

At Altus, we’ve built a research-backed applicant evaluation and student tracking platform for higher education.

School admissions teams leverage our situational judgement test (CASPer) to measure applicants’ EQ and skills critical to professional success, such as empathy, ethics, and collaboration. Our suite of assessments also includes an asynchronous interview tool (Snapshot) and an assessment that evaluates the fit between applicants and programs (Duet).

Academic institutions use our Program Experience suite of products for enhanced analytics and visibility into long-term student performance. It empowers them to make data-driven decisions throughout the student lifecycle.

We're a quirky, vibrant, and erse group of nearly 150 people working together remotely (and sometimes in person) across Canada to make a sociatal impact by enhancing equity, ersity, and inclusion in higher education, leading to a world with more exceptional professionals.

Our core values are Caring, Curious, and Driven, and we embody these in everything we do. We genuinely care about the well-being of others, we have an innate desire to learn continually, and every day we strive to be better than the person we were the day before.

We believe a erse team brings more unique perspectives, builds better products, drives greater financial outcomes, and creates a better workplace. We promote pay equity and develop inclusive policies and equitable business practices. Our emphasis is on growing a culture of belonging for everyone, regardless of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, and veteran or disability status.

Altus Assessments is a privately held company backed by growth equity firm Updata Partners. We acquired medical education software company One45 in 2021.

Thank you for considering Altus as your next career stop!

Our Vision As one of the world’s top 10 (and rising) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain  product innovation. We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?

About the Role Job Responsibilities 1、Available for marketing research, data collection and competitor analysis to provide data and intelligence to support corporate decision-making. 2、Other operational support or business development work within the functional scope of the department that will contribute to the strategic development of the corporate. 3、Participate in or lead the project management work the department is responsible for, including but not limited to: regularly convening project meetings, following up the work progress of project participants, predicting and monitoring project risks, and reporting project progress to the supervisor in a timely manner. 4、Provide support to corporate business development practices, connect with external law firms, agents and business partners, as well as promote coordination and collaboration between departments.

Job Requirements 1、1-3 years or 3-5 years of overseas study/work experience, preferably with relevant business background. 2、1-2 years program management experience is preferred and have good product awareness. 3、Proficient in English as a working language. 4、Positive、result-oriented and proactive problem solver. 5、Passion for crypto, blockchain, and digital assets preferred.

We are A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.

Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume    (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.

Apply now:

Rasa is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Rasa - Open source conversational AI.

Location:  EMEA Locations; 100% Remote

At Paymentology, we thinkeveryone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We are looking for an Implementation Specialist based in EMEA to join our Implementation team.

We have a team of amazing team members who work either remotely or out of our offices, and now we need you!

What you get to do:

As one of Paymentology’s Implementation Specialist you will proactively support external customers to make testing happen. More specifically, you will be working with the internal team to get card authority testing done in order to get a new BIN/Customer live, by either working on an offline simulator or doing live online testing.

This role also involves providing excellent service by interacting with clients on the phone, via email and chat to support them get a card programme live quickly and easily.

At the same time you will be learning how to work with multiple systems, do technical troubleshooting in order to help get a client test their card programme and to get testing done with relevant card authority to get a BIN/Customer live for their card programme.

Whilst the role has a technical focus, this is not a pure technical role that involves doing coding. It does involve working with technical people to get something to work testing using API’s developed by Paymentology’s technical team.

Sometimes, you may need to work outside of normal working hours depending on a clients need to do testing and get something live. Team work is big at Paymentology, therefore sometimes you might also help with testing in other regions when they may require assistance.

What it takes to succeed:

We are looking for someone who is motivated, disciplined, courageous, curious and determined to make things happen, easily and right in the world of technology and payments.

• At least 2 years of experience in a technical customer support role
• Be tech-savvy and have problem solving skills
• Have strong interest in the technical space and a strong technical aptitude
• The ability to learn & test technical systems and API’s quickly
• Fluency in English
• Have some form of customer service experience (must be passionate about providing good customer service)
• Be a self-starter who is motivated and eager to dig, problem solve and come up with better ways of doing things
• Have the ability to multi-task to help multiple clients and interact with card authorities all at the same time
• Enjoy working remotely and communicating with team mates via video con and instant messaging
• Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)

Lots of space to challenge yourself:

• Learning about how the payments industry works
• Working with global clients and partners
• Working with dynamic software that is flexible and can be adapted to the need of any client
• Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, erse teams built from different backgrounds,  experiences & identities.

Customer Support Specialist

Location: NYC HQ, Remote

Overview

We are seeking a Customer Support Specialist for a remote, work from home position.The Smartling Customer Support team provides exceptional technical support to our customers and platform users. Customer Support is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You’re a great match if you are quick to learn a new product, analytical, and driven to help customers solve problems.

Smartling exists to translate the world’s digital content. Why is this important? Life is powered by words. They are used to engage consumers online, in products and throughout our lives in all corners of the globe. And since it takes 45 languages to reach 95% of the world’s online GDP, content translation is of increasing importance across the enterprise. Join Smartling (since 2009) to help grow and support our 1,000+ customers who move the world with words.

You Will

• Provide best-in-class customer support via channels such as email, phone, and chat
• Diagnose and solve customer problems, escalating when necessary
• Troubleshoot software and network issues using tools like Splunk, FullStory, Chrome Developer Tools, and cURL
• Direct users to relevant product documentation and resources as questions arise, empowering customers to be better Smartling users
• Identify gaps in resources and documentation to support future issue deflection
• Collaborate across teams, including Customer Success, Engineering and Product to solve problems and support our customers
• Plan, organize, and prioritize your work
• Advocate for product improvement and change
• Proactively contribute to process and service quality improvement

You Have

• Customer-centric mindset and an affinity to solve problems
• Capacity to empathize with users in a way that demonstrates you care about their issue and can be relied on to solve it
• Ability to make decisions to provide quick and accurate resolutions to users.
• Ability to explain complex problems in simple terms
• A desire to deliver a best-in-class customer support experience
• Knowledge of modern web technologies such as HTML and Javascript
• Experience troubleshooting web technology such as HTML/CSS, JavaScript, AJAX, etc
• Some working knowledge of RESTful APIs
• Experience with web development tools, such as Firebug and Chrome Developer Tools
• Minimum 2 years experience in a similar customer support role
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Experience with customer service platforms, such as Zendesk
• Experience with translation, localization, and internationalization processes

You are

• Results-focused. Center on professional and personal growth
• Enthusiastic. A fun and energetic co-worker
• An analytical thinker. If there is a problem I have a solution attitude
• Customer-focused. Passionate for client success at all times
• Detail-oriented. Supremely well organized with attention to detail
• A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally

You Will Enjoy

• Freedom – we are remote first
• Growth – an opportunity to learn and advance your career
• Wealth – we offer a competitive salary and 401(k) + company match
• Wellness – medical, dental, and vision insurance for you and your family
• Balance – flexible PTO + 11 holidays; generous parental leave
• Culture – an energetic, value-driven, and fun culture and team spirit
• Bonus – employee referral program and apple equipment

We are considering candidates based in Eastern and Central time zones at this time.

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

At Shinesty, our mission is to force the world to take itself less seriously. We make people laugh first and sell second. Our mothers don’t always approve of what we do, but the millions of people we’ve entertained over the years do.

This role requires an empathetic, awesome-experience engineering motherfugger. A person who is obsessed with making sure Shinesty customers have second-to-none support interactions. And someone who can have fun doing it. This person has a complete understanding of what it means to go above and beyond. They have unwavering positivity that makes some inherently question how much Prozac is in the water. They loathe gossip about customers. Equally as important, they want to grow with the company and everyone in it. Sound like someone you know?

WHAT YOU'LL DO

Dive into the weeds - handle customer support inquiries from a few different channels: text, email, phone, chat, social media. Eventually, we’ll look into morse code, so bonus points if you can currently do that.

Provide exemplary service - works directly with end users as needed to resolve issues, answer questions, and delight. Not necessarily in that order.

Tap into your inner J.R.R.R. Tolkien - help build knowledge base articles, and other self help content that keeps the people at bay, and allows customers to solve their own issues up front. When it’s done right, it can be magical.

Help Monitor & Respond Trends - constantly help track metrics, communicate trends across the company, and respond accordingly to capitalize on opportunities and remedy any issues.

Provide a Keen Eye - be on the lookout for order issues, such as order holds revolving around fraud, payment holds, and anything else that could fugg up a customer’s day

Be the deciding vote - help solve internal debates like which product we should sell next, or help us decide which peanut butter is better between smooth and crunchy ( hint: it’s smooth).

Requirements

• High speed internet and a computer in good working condition. We need someone with the most stable of internet connections as well as a computer that is in good working condition.

• 1-2 years experience in customer service roles. We want veteran people that understand the keys to make a difference. They’ve got the rap sheet that shows that they know how to turn experiences into memorable ones.
• Unwavering positivity. You’re the face of the company to customers. You know how to stay positive, even during times of busyness and stress. Or, when resolving even the most challenging issues.
• Deeply Empathetic. Knows what makes the customer tick, or gets ticked off. Is experienced in dealing with all types and severity levels of customer-related issues. Ensures each customer walks away delighted.
• Creative problem solver. Experienced with creating new and innovative solutions, especially on-the-fly, when faced with previously unseen issues.
• Great communication skills. Channels feedback, action items, etc. to unite and inform all necessary departments : marketing, ops, on-site, product/design, merchandising, etc.
• Fantastic phone skills. Your smile and positive attitude are palpable through a phone call, you have experience upselling via phone, you have incredible amounts of patience, you can diffuse even the most irate of customers, etc.
• Must be flexible! Hours may fluctuate depending on business needs!

Pay Range is $12.00 to $15.00 per hour!

Benefits

• Stay in your PJ's all day while you work remote from home
• Full medical, dental, and vision insurance
• All the tools and resources you need to be successful in this role
• Incredible employee discounts

Employment: Permanent

Location: UK based

Travel: Infrequent

Salary: Excellent basic salary and on-call, enhanced private healthcare, pension, 24 days holiday, Birthday off, life insurance 4x annual salary, volunteer day, charitable donations of your choice, CSR initiatives, plus more!

The role:

The Config Team is an experienced and trusted SAP Support partner. We aim to delight our customers by exceeding their expectations in all aspects of support and service. This role is critical for managing and delivering day to day client requirements including Service Requests, Incident Resolution, Problem Management and Minor Changes aligned to ITIL Methodology and Service Level Agreements.

Duties and Responsibilities:

• To own SAP support related activities for SAP SD/MM for multiple customers and different systems.
• Support of other technologies including the range of The Config Team products and mobile technology.
• Liaise with 3rd parties on issue resolution as required.
• Continually monitor and complete team tasks and activities to ensure prompt delivery of the highest standard.
• Where appropriate and working with Senior Consultants you may be required to assist with client workshops and requirement gathering sessions.
• Assist the team with the coordination and delivery of client demonstrations.
• Keep up to date with the latest SAP technology, particularly within the Supply Chain.
• Display behaviours which reflect The Config Team Purpose, Mission, Vision and Values.

Required Skills, Experience and Knowledge

Essential:

• Experience in supporting SAP SD/MM modules.

The Config Team:

A leading SAP Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for our people. We aim to delight customers with the exceptional delivery of SAP support services and projects.

Why apply for this position with The Config Team?

• Hybrid / remote working.
• Opportunities to work with different customer systems and the latest technology.
• Excellent career progression and L&D opportunities available.
• SAP Gold Partner Status.
• Investors In People Gold Accredited.
• State of the art home office equipment provided.
• Stability, safety and security. We have had continued growth throughout 2020 – 2021 and expanded into new international markets.

Find out more about Life At The Config Team on Glassdoor where we our proud to say employees rate us 4.9 / 5 stars! https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm

The Config Team values:

Purpose: Trusted to deliver, we make the difference that creates a smile across the whole supply chain.

Mission: To delight our customers by providing amazing SAP Supply Chain solutions that enable a seamless flow of data through their supply chain

Vision: To be recognised as the best team in the world for delivering innovative logistics related SAP solutions

Values: Teamwork – Skills – People – Customers – Innovation – Results

If you would like to find out more, we would love to hear from you soon. Please submit your CV.

Title: Claims Senior Representative

Location: United States

Classifications: Remote Full-Time

Location: This position can be remote work at home

Adjudicate claims in accordance with policy terms and conditions

• Achieve / exceed set productivity and quality standards
• Interface effectively with internal staff to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Identify potential process improvements and make recommendations to Supervisor

Requirements include:

• High School Diploma required
• 1+ years of Medicare claims processing experience strongly preferred
• Demonstrated experience analyzing and resolving customer problems
• Demonstrated proficiency using PC software and high level capacity to multitask independently and use a computer
• Knowledge of Medical Terminology
• QNXT experience a PLUS
• Excellent written and oral communication skills
• Ability to perform in a high volume, fast paced claims environment
• Excellent interpersonal skills
• Able to work on own initiative

For this position, we anticipate offering an hourly rate of $18 – $27, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Customer Success Account Consultant (Remote)

Phocas isn’t just loved by our customers. We also have some of the happiest employees around! In fact, Phocas ranks #1 in G2 Crowd, has a 4.9/5 rating on Glassdoor, and in 2019 Phocas won the Culture Transformation Award from Human Synergistics in recognition of our constructive and positive culture.

As you can imagine, we are growing fast, but not at the expense of our culture. Our customers love us because we’re open, transparent and pragmatic - and we’re looking for the same and far more in our Customer Success team.

The Customer Success Account Consultant is a complex, highly visible and cross-functional role requiring a proactive and reactive perspective. As a CS Account Consultant, you are responsible for representing a portfolio of clients within the Phocas business, and interfacing with all departments to ensure customer delight. You will be the liaison who engages with internal Customer Experience, Development, Marketing teams and external Partners to ensure our customers success.

Responsibilities

General Customer Management

• Manage assigned accounts through developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs.
• Be a Point of Contact for clients to document their business needs, technical requirements and provide solutions.
• Troubleshoot and solve customer problems where appropriate, alternatively be able to escalate issues to applicable internal resources.
• Continuous customer engagement to increase adoption, daily use, and expansion of Phocas’ products; increase brand awareness, product presence and revenue generation opportunities.
• Proactively drive customer education through training sessions and attendance.
• Maintain and update customer information and engagement activities in CRM system (HubSpot).
• Research and maintain knowledge of competitors to strategically position Phocas’ products, services and solutions better.

Customer Retention

• Ensuring customers are using Phocas’ products and obtaining the highest value.
• Build strong customer relationships to help proactively mitigate the risk of churn.
• Identify “at risk” customers and provide regular updates to appropriate management.

Voice of the Customer

• Following up on surveys and gaining permission from happy customers to use their feedback in various forms of reference activities.
• Identifying and speaking intelligently about new business opportunities by understanding customer need.

Requirements

• A passionate desire to use your skills to improve the way we deliver our products and solutions to customers.
• An empathetic approach to communication. Natural ability to explain clearly and effectively.
• A sense of fun and a genuine desire to work with people from all backgrounds daily.
• Strong customer service skills, ability to build relationships and network.
• Be a self-starter with high energy and positive attitude.
• Multi-tasker with strong time management and planning skills; ability to take initiative and to prioritize tasks.
• Be able to work independently with minimal supervision but also be a team player.
• Be motivated by situations where you are held accountable for results and responsible for eventual outcomes.
• Proficiency with Microsoft Office Suite.

You’ll note we are not using years of experience or specific technologies. We are open to teaching and providing an environment where you can develop your skills.

Benefits

Fun / Fulfilling: Awesome culture and meaningful work!

• Autonomy: Trusted to follow your passion and make it your own
• Growth: Opportunity to be more – for you and the business
• Wellness: We believe in a real work life balance and have a strong family orientated culture

In addition to a fun and fulfilling team and environment, other benefits provided include:

• 401(k) match
• Company paid medical, vision and dental with buy-up options
• Generous time off - 20-vacation days and 10-sick days plus generous company holiday schedule
• Remote work available

These 3 words are what Phocas endeavors to provide to our employees and underpins everything we do.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.