One stop solution to your remote job hunt!

The Role

CodeSignal is seeking a Director of Customer Success to focus on our top client accounts to ensure success and growth! In this role, you will have the opportunity to grow and lead an incredible team of CSMs to provide exceptional customer experiences. We'd love to see you apply if you are an Enterprise / Sr. Customer Success Manager, Customer Success/Experience Lead or Customer Experience Lead, who is eager to take their career to the next level. In this role you will have the ability to influence and establish goals, processes, and products and work with many sister expert teams to jointly deliver magical experiences. This role is ideal for iniduals who can provide the voice of the customers for our products and are excited about growing a first in class Customer Success team. 

The Company

CodeSignal is the leading technical interview solution, helping the world #GoBeyondResumes to hire high-quality and erse technical talent. Talent Acquisition teams and engineering leaders use CodeSignal's skills evaluation frameworks to tap into underrepresented pools of candidates, save valuable engineering resources, increase speed-to-hire, and increase candidate pipeline yield.

Founded in 2015, CodeSignal is trusted by innovative tech firms, financial services institutions, and the largest enterprises including Robinhood, Instacart, Uber, Netflix, Zoom, Facebook, Pinterest, Block, and Capital One. Some of our recent accomplishments include:

• Becoming an Industry Leader in G2's Technical Screening Software Category, 2022
• Winning BuiltIn Best Places to Work: Small Companies in SF 2022 award
• Getting Certified as a Best Place to Work 2021-2022
• Raising $50M in our Series C led by Index Ventures in 2021
• Raising $25M in our Series B led by Menlo Ventures in late 2020
• Coming in at #3 on SaaS Mag’s “SaaS 1000” list in 2020

Our Values

• Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users' perspective, and we always treat our users and each other with trust and respect.
• Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
• Move quickly and make mistakes. We're not afraid to take risks. Be bold and try things; it's better to validate an idea quickly than to fall behind chasing perfection.
• Have a point of view and embrace debate. We value getting things right and don't stand on hierarchy. If you have an opinion, speak up, and you'll be heard.

Day-to-Day

• Proactive management of top client accounts to ensure success and growth
• Lead a team of CSMs to provide exceptional customer experiences
• Establish scalable processes and goals to help grow and scale the team and impact
• Provide the voice of the customers for our products

Qualifications 

• Bachelor’s degree or equivalent work experience
• 7+ years’ Customer Success experience in a software company, preferably Software as a Service (SaaS)
• Proficient in Google Workspace with exceptional data analytical and storytelling skills
• Salesforce and CRM experience required
• Excellent oral and written communication skills
• Proven ability to lead across various functions, interacting with colleagues at all levels

Nice-to-Have

• 5+ years’ prior experience in leadership or managerial role, specifically developing and mentoring people
• Startup experience a plus
• Strong demonstrated experience building and managing high performing SaaS Customer Success teams
• Experience working in a flexible and high-paced environment while supporting a high volume of accounts
• Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
• Detail oriented in your organization and meticulous about prioritization and time-management

Why You’ll Love It Here

• 💰 Competitive salaries based on local market and 401k match

• 🩺  Medical, dental, and vision insurance

• 🥳  Team activities and get-togethers to connect with your fellow Signalites

• 🏝  Unlimited PTO and remote-first work policy

• 📚  Continuous learning with educational reimbursements provided

• 💻   Hardware is provided such as laptop, mouse, keyboard, headset, and company swag

• 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for iniduals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and iniduals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

#ZR

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Benefits:

• Competitive salary - £22,000 - £27,000
• Health and fitness subsidy
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote role

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• One year's minimum previous customer care experience
• Excellent attention to detail
• Well organised and punctual
• A team player
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Dealing with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Benefits:

• Competitive salary - £22,000 - £27,000
• Health and fitness subsidy
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote role

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• One year's minimum previous customer care experience
• Excellent attention to detail
• Well organised and punctual
• A team player
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Dealing with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

Mixmax is hiring a remote Customer Success Manager (EMEA). This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Mixmax - Building a world without busywork.

Location:  US & Mexico Locations Only; 100% Remote

Smith.ai is actively hiring Virtual Receptionists who are seeking a work-from-home opportunity.

What you will do…

• Work 100% remote, working in the convenience of your home
• Answering calls for a variety of different businesses and professionals.
• Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
• Understanding the caller’s needs and providing business information

Requirements:

• Have previous call-handling experience
• Desktop or laptop computer with Google Chrome browser installed.
• Reliable strong high-speed broadband internet connection.
• Strong typing skills: at minimum 40 wpm
• A quiet environment for answering calls, plus a headset with a microphone arm attached.
• Part-time and Full-time shifts are available
• Minimum requirement of 5 hrs a day, Monday through Friday.

Compensation & Benefits:

• US agents start at $15/hr ($11/hr Outside of the US)
• Paid training
• Benefits Available: medical, dental, and vision insurance offered for US-based agents working 30+ hrs/wk
• Employee referral bonus program
• Growth & Development Opportunities

Messari is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Gravity Payments is hiring a remote Customer Support Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gravity Payments - Accept payments anywhere, anytime.

About us

We’re the European leader of everyday products customization.

Camaloon is one of ITNIG's fast-growing companies such as Factorial, Quipu, Parkimeter, and others. It is a great place to learn from ridiculously talented professionals, where we have interesting discussions and debates about different solutions to similar problems in all new businesses.

Our vision and ambition are not only to make possible the customization of almost any product (bags, notebooks, mugs, keychains, stickers, magnets, t-shirts ...) in any possible technique but also to deliver it in the fastest time and highest quality.

• Communication with a portfolio of clients

• Answering customer queries and complaints via email, chat and/or telephone

• Accomplishing results on your own and with your team

• Inbound and outbound call handling to deliver consistent results (cross selling/overselling)

• Italian on a native level
• English on a professional level
• Minimum of 1 year of experience in Telesales
• Hands-on experience using CRM
• Excellent communication and problem-solving skills
• Emotional intelligence
• Proactivity
• An outstanding level of drive and a desire to learn new skills and to build a career in sales

• Working in a rapidly growing company where you can really make a difference
• Remote work
• Multicultural environment
• Weekly team meetings
• Competitive salary

We are seeking to build up a Telesales team that will help us retain clients and grow. Would you like to work in an energetic and fresh environment? Hype your career! Join us. We will contact only those candidates who pass the initial screening process.

If you are NOT based in Croatia, we can only offer you a full-time Freelance contract.

Camaloon is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. We believe passionately that employing a erse workforce is central to our success.

#CamaloonCareers

Find more information about us: www.camaloon.com

By applying for this position you will be included in our itnig talent pool, accessible by all itnig startups. We will use your personal data for recruitment purposes only and will contact you should we find any other position than this that might be of interest to you and for which we would like to consider your candidature. For further information, you can find our privacy policy here : https://itnig.net/privacy-policy.You can ask us at any time to delete your CV and contact information from our database by contacting us at [email protected]

Customer Success Advocates at Prenda bring the Prenda Core Values to life by providing a connected, personalized, high quality experience as a customer’s primary point of contact during the first year post-application. The focus of this role is onboard, educate, support, retain, and grow Prenda customers (Guides).

Day to Day Responsibilities:

• Manage the lifecycle and health of assigned customers (roughly 100).
• Be your customers’ greatest advocate — Voice customer concerns and collect feedback for product (and process) improvements.
• Be a team player — Work cross-functionally with Prenda teams.
• Manage and monitor assigned customer accounts, acting as the customer's main point of contact
• Be an active contributor to overall customer retention goals
• Constantly be on the lookout for new opportunities to innovate and improve the customer experience.
• Proactively work to identify at-risk customers and offer possible solutions
• Manage high amounts of data with thoroughness and accuracy to monitor large cohorts
• Utilize technology to reach high customer volumes.

Desired Qualifications:

• 2+ years experience in working with high volumes of customers in a success-focused, autonomous environment with high levels of responsibility and accountability
• Entrepreneurial mindset
• Strong analytical skills with a demonstrated ability to turn data into decisions
• Exceptional writing, communication, organizational and time management skills
• Able to approach difficult customer conversations with grace and professionalism
• Self-starter, resourceful and solutions-oriented
• Knowledge of customer success strategies - retention and advocacy
• Availability during 9a-5pm. We can not accommodate hours outside normal business hours.
• Familiarity with customer relationship management software + learning management systems and practices

Helpful to have

• Experience in public education- teaching or administration
• Experience creating and executing trainings and presentations
• Experience in addressing level-one technical support concerns
• Experience in sales
• $42,000/annual salary

• Partner with our customer lifecycle strategy and planning team to manage comprehensive and ongoing onboarding strategies for our businesses. 

• Building client communications, 1:1 and 1:many experiences, and partnering with marketing to develop a playbook for onboarding across a variety of different sized businesses.

• Spend time to deeply understand the needs of new businesses to ensure speed of adoption across our suite of products.

• Partner with cross-functional leaders to facilitate the ongoing optimization of the customer onboarding experience.

• Analyze and develop insights from data to provide strategic recommendations to our Strategy & Planning teams and product teams.

• Partner with cross-functional teams on ad-hoc requests, projects, and critical issues as needed

• 5+ years of customer lifecycle management, customer success, product marketing, and/or strategy experience in a high-tech growth environment. 

• You’re a self-starter who loves to own things end-to-end. You don’t ask for permission - you’re too busy making things happen.

• You’re a creative thinker and thrive in a fast-paced, dynamic, and often ambiguous work environment.

• You have an analytical mindset and strong problem solving capabilities with strong communication and interpersonal skills

• You understand how to prioritize tasks and evaluate data to make impactful business decisions.

• You’re obsessed with understanding your customer and spend time challenging your own assumptions to drive value for the businesses you support.

• Remote within US/Canada

• Salary negotiable and commensurate with years of experience

• Unlimited PTO

• 401(k) matching

• Competitive equity

Click here to watch a video by Elizabeth, the owner & CEO of Baloo Living:

• https://youtu.be/utH8-XS3zvU

Would you like to be a part of an exciting startup of young workers where you can learn & grow with the company?

Do you enjoy working in a relaxed and fun atmosphere?

Do you have experience in customer support and a desire to work in this field?

If the answer to these questions is yes, then this may be the perfect opportunity for you to get a dream job… And a perfect opportunity for us to get a great new addition to our remote team!

But, before we go on, let us tell you a little bit more about what we do here at Baloo Living.

At Baloo Living, we create products that naturally improve sleep & reduce stress. Our sustainably-produced products serve the body’s natural health and balance — and are tailored for the moments when the person you most want to spend time with is… yourself.

Our brand’s flagship product is the Baloo Weighted Blanket, guaranteeing the best quality & breathable sleep.

At Baloo Living we are an eco-friendly company, working to support the environment & our communities. We use plastic-free packaging & our products are securely packed in reusable fabric dustbags, and we also support fair trade and sustainability throughout the fashion industries in the US and the UK!

We are a start-up of young workers, with a vibrant and energetic culture.

The team members work from different parts of the world, and we try to inject some levity and allow the team to get to know each other outside of work. We have watercooler chat prompts in Slack, and organize Friday team meetings where everyone shares the best personal and work wins for the week!

At Baloo Living, we practice what we preach. That’s why we have implemented a Day of Rest every quarter - when the entire team takes the day off together. By having a paid personal day off as a team, we support each other in decompressing and having a healthy work-life balance.

Right now, we are looking for a Customer Support & Order Management professional.

The ideal candidate has a friendly and outgoing attitude, with patience and empathy to help customers and kindly answer their questions. You also need to have a meticulous work ethic, with the ability to tailor key messages to a erse group of customers.

As the new Customer Support & Order Management professional, you will:

• Communicate with customers by answering phone calls, messages, and emails through the helpdesk tool Gorgias
• Work within Shopify to load and edit orders as needed
• Troubleshoot shipping issues, communicate with the warehouse, and answer customer questions about their orders
• Provide expert advice on products & offer recommendations to customers
• Stay up to date on inventory availability, planned sales, discounts, etc. (communicated through Slack and Google Sheets reports)
• Be familiar with company policies as established in the FAQs & through training; and assist customers within those guidelines
• Communicate and collaborate with the team

Full training will be provided during the onboarding process, including self-training material, check-ins and 1-on-1 training with the CXM.

After you are comfortable with the overall systems and processes, you’ll be trained on the Order Management responsibilities. The customer service and operations team will have weekly meetings with the CEO and the Director of Operations, where you’ll have a chance to discuss changes and challenges, tackle any issues, and build team cohesion.

This is a full-time position, with the flexibility to set preferred hours. However, you need to be available to work four hours within the EDT or CDT time zones to have some overlap with the rest of the team. You’ll also need to attend team meetings twice a week.

If this sounds like a perfect fit for you, read on!

Requirements

To be a successful candidate for this role, you need:

• Experience in eCommerce order management
• Experience using order management tools (Magento, Shopify, SalesForce or similar)
• Experience in Customer Support
• Experience using customer support tools (Zendesk, Gorgias or similar)
• Experience working with consumer brands
• Excellent written & spoken English skills
• Knowledge of Excel and/or Google Sheets
• Great attention to detail

Bonus points for:

• Experience working with 3PLs
• University background (completed or not)

This position is perfect for someone who has enough experience to take initiative, overcome challenges and get the job done. You’ll need to be able to work unsupervised within a startup team, readily answer customer support inquiries and make sure orders ship seamlessly on a daily basis.

Benefits

What’s in it for you?

• $10 - $12* per hour
• Full-time & fully remote
• 10 days of paid annual leave
• 10 paid American holidays a year + 4 rest days a year
• Strong morale & supportive leadership
• Free product samples
• Potential for salary increases based on performance & contribution

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

Please expect the hiring process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. Baloo Living has specifically requested that you do not contact them directly. If you have any questions please contact us using [email protected]

To make sure you receive updates on your application please add [email protected] to your email address book.

Title: Customer Service Representative, Pharmacy

Location: US National

Classifications: Remote Full-Time

Job Summary

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

KNOWLEDGE/SKILLS/ABILITIES

• Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.
• Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
• Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
• Assists with clerical services/tasks and other day-to-day operations as delegated.
• Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
• Assists member and providers with initiating oral and written coverage determinations and appeals.
• Records calls accurately in call tracking system.
• Maintains specific quality and quantity standards.

JOB QUALIFICATIONS

Required Education

High School Diploma or GED equivalent

Required Experience

1-3 years of call center or customer service experience

Preferred Education

Associate degree

Preferred Experience

• 3-5 years; healthcare industry experience preferred
• National pharmacy technician certification

Client Success Manager at Bay Area's Fastest-Growing IT Startup

Voted "Best Places to Work" five times by the San Francisco Business Times, Kinetix is a rapidly growing MSP (managed service provider), offering tech services to startups in the Bay Area, New York, and beyond. We are an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. Kinetix exists to help our clients and people grow.

About the role:

We're looking to add a new Client Success Manager (CSM) who will dazzle our clients with their customer service skills. You will be learning and advancing quickly, using your new skills to play a key role in our company’s growth. You will be responsible for your own clients and ensuring those clients become and remain raving fans of Kinetix. While this position is primarily remote, there may be times when you will be expected to visit your client’s offices in person.

We are looking for someone with:

• Build strong relationships and implicit trust with client contacts
• Conduct regular calls and meetings with key contacts to discuss high-level issues, strategic planning, and service feedback
• Turn negative feedback into positive action
• Advocate for the unique needs of your clients to achieve excellent Net Promoter Scores (NPS)
• Proactively identify opportunities for process improvements, vendor changes, and project work
• Manage client communication and oversee progress for technical projects
• Take ownership of client-specific documentation
• Serve as an escalation point for service issues and own communication in critical situations
• Own problems and do whatever it takes to ensure client success (including asking for help!)

Even if you don’t meet all these requirements but still think you are qualified for this role, we’d encourage you to apply!

Some of your responsibilities will be to:

• 2+ years’ experience in a technology-based account management role OR technical support role with a strong desire to move to client service
• Outstanding customer service and relationship-building skills
• Capacity to translate technical concepts into plain language
• Ability to communicate effectively with client contacts at different technical levels (e.g. office admins, engineers, non-technical executives, etc.)
• Exceptional professional and technical communication skills (both written and verbal)
• Calm and focused approach with the ability to adapt to high-pressure situations
• Skills to turn negative feedback into positive action

Benefits and perks:

• Monthly social events
• Annual summer retreat
• Annual holiday party
• 95% coverage for medical/dental/vision premiums and more
• $125 technology reimbursement
• $150 monthly meal stipend
• $100 healthy living expense program
• Reimbursement for learning and training materials, including technical certifications
• Flexible working hours
• Generous PTO, sick and family leave policies

Working at Kinetix during the COVID-19 pandemic:

As with other companies, we and our clients have felt the impact of the global COVID-19 pandemic. We have adapted to the current situation and will continue evolving as necessary. Safety is our biggest concern. Currently, we are working remotely, but in the case of onsite visits we require all employees and clients to strictly adhere to all local, state and CDC guidelines as they pertain to social distancing, Personal Protective Equipment (PPE), and all other safety precautions to ensure that everyone can work as safely as possible.

At the start of the pandemic, we became a primarily remote workforce and use all the best communication tools to support our team and clients. We went from having monthly in-person events to virtual ones and continue to find ways of keeping our team connected. Visit our About Us page to learn more about life at Kinetix and our learning & feedback culture. Even though you will be remote, you will always feel like part of the team. We provide employees with all the equipment and tools they will need to work remotely. And if you feel like you don’t have everything you need to do the best job you can, you’re welcome to request additional equipment to set up your in-home office.

At Kinetix, our mission has been built on continuous improvement and growth. We believe this extends far beyond technical skills, certifications, or credentials. We have committed ourselves to being a erse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Apply Here: https://www.kinetix.com/careers/

About Prenda

Prenda is on a mission to empower learners. We help people run microschools, where small groups of kids meet, often in a home, and own their education. The model is helping light a fire for kids like Mo (https://youtu.be/g4nLjauGM3U), and we want to empower many more. Imagine a world where kids grow up as empowered learners - they choose to learn, develop their gifts, and apply their passion and grit to solve the world’s big problems!

About the Role

Prenda is hiring immediately for a Customer Advocate to join our Support Team. The ideal candidate is a resourceful self-starter with meticulous attention to detail, superior communication skills, and a desire to help others achieve their goals. The Customer Advocate must be available to work during regular business hours and must work effectively in a remote environment.

Our company is obsessed with the mission of empowering learners, we live our core values and we embrace servant leadership.

What You Will Do:

• Embody Prenda’s core values in every interaction
• Respond to initial customer inquiries via support tickets: Prioritize customer inquiries/needs, and collaborate with or refer support requests to other teams as appropriate
• Provide support through chat, phone, or Zoom as needed and understand when each platform is warranted
• Use technology and online tools to process and interpret customer information
• Provide clear, friendly, and encouraging written communication to convey prompt, compassionate, and accurate information
• Work through potentially complicated and emotionally charged situations with deep empathy and a solution-focused outlook
• Provide tech support for customer/user issues
• Create content for customers to resolve issues (video tutorials, help center articles)
• Participate in regular meetings and contribute to Support Team initiatives
• Collaborate with other Prenda staff to ensure the highest quality guide and student experience

What You Bring:

• At least one year of experience working in a customer support role
• Proficient technology skills
• Analytical and problem-solving skills
• Exceptional oral and written communication skills
• Experience building relationships in a remote environment
• Commitment to Prenda’s Mission, and Core Values

Nice to Have:

• Bachelor’s degree
• Experience in a start-up environment, which requires adaptability and flexibility
• Experience in education or the educational technology industry
• Availability during business hours in Central or Eastern time zone

Benefits

• Competitive salary combined with equity
• Health insurance
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture
• $42,000/annual salary

Prenda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We base our employment decisions on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

The Customer Programs Team is responsible for coordinating the design, development, production, implementation, and evaluation of customer-facing Learning and Development programs such as Guide onboarding, Guide orientation, Guide continuing education, and perhaps others in the future such as Parent training.

Responsibilities

• Lead the design and articulate vision & process for cross-domain customer-facing programs such as Guide onboarding, Guide orientation, Guide continuing education, and others that may be identified;
• Manage Customer Programs Logistics Specialist and future Customer Programs team members;
• Work with stakeholders in Growth, Learning, Legal, and elsewhere to align the program design with strategic business objectives related to conversion, retention, etc.;
• Collaborate with stakeholders in each contributing group to define their program requirements, produce and maintain reference designs (e.g., high level designs, detail-level designs) of each program and its components to meet those stakeholder requirements, and coordinate program production and materials production and integration of components into the overall program;
• Design high-quality instructional content and/or support others in designing their modules incorporating latest adult learning theories and expertise;
• Provide training, support, and oversight as needed to implement the program with fidelity via the program execution teams;
• Design and coordinate execution of program evaluation & success metrics as necessary to evaluate outcomes and inform ongoing program refinements;
• Serve as an integral partner to Support, Success and Quality teams across the Customer Care organization;
• Foster outstanding relationships and work collaboratively with teams across Prenda;
• Other duties as assigned.

Requirements

• Show capacity to live the Prenda core values and desire to work on something that matters
• Demonstrated expertise in adult learning design and implementation
• Demonstrated success with leading the design, development, and scaled implementation of complex learning and development programs with multiple sets of requirements from different contributors
• Strong technical experience and data analysis skills
• Instructional design expertise
• Ability to manage and scale remote team in a hyper-growth organization
• Excellent project management skills
• Excellent oral and written communication skills
• Business acumen
• Driven leadership skills that can remove obstacles, make decisions and execute
• Experience and expertise in facilitating learning sessions a plus
• Ability to thrive in an environment with competing priorities
• Experience with rapid organizational growth preferred

• Competitive salary
• Tax-advantaged health insurance reimbursement
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture
• Unlimited PTO

Coinshift is a leading non-custodial treasury management platform built on top of Gnosis safe. It provides a smart and sophisticated user experience layer to manage treasury ops in an efficient manner.

At Coinshift our mission is to enable, empower and advance the truly decentralized teams by helping them focus on what they do best, i.e. building :)

Coinshift is a hyper-growth business targeting an immediate $100+ billion market with a very ambitious vision and roadmap. We manage billions of dollars in assets currently, and strongly believe it’s still day 1 for Coinshift. We are backed by the best-in-class VC investors globally. We are and want to be run as a technology company, not a financial service provider, and we build our culture around core values of ambition, collaboration, entrepreneurship, transparency, and meritocracy.

Since launching the MVP in June 2021, we’ve seen crazy traction from having nearly $80M+ in processed payments to having a billion dollars in assets under management. We now serve thousands of users across three continents and over 10 different countries. And we’re just getting started.

Coinshift is looking for a Customer Success Manager to build deep relationships and drive product adoption with Coinshifts’ growing set of users and prospects.

You will have the opportunity to:

• Demonstrate the value of Coinshifts’ treasury management solution during product demos
• Grow, manage and track customer contact and activation base within your accounts
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgable about their key challenges
• Educate and train customers on the best ways to use our products and new features.
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn.
• Work closely with the Partnership Program to discover opportunities for growth and drive net expansion.
• Promote awareness of Coinshifts’ latest feature launches and motivate customers to become references, participate in events, and contribute to case studies.
• Find new and creative ways to create “moments of wow” for our users

Qualifications 🏅

• Experience in a customer-facing role. Prior experience with account management is a big plus.
• You are able to communicate clearly and with empathy to become a trusted advisor for our clients.
• You can collaborate effectively with different internal teams (e.g., Growth, Marketing, Product, Technical Support).
• You enjoy learning about Coinshift’s products and their technical foundation.
• You combine an analytical mindset with a can-do attitude. You can identify root causes and develop adequate solutions quickly.

We are committed to fostering ersity and inclusiveness within our organization, and we strongly encourage candidates of all backgrounds to apply, even if they don’t match all the above criteria.

Note that we cannot offer visa sponsorships at this time.

Benefits & Perks 🎁

• Competitive pay + performance bonuses
• Fully-remote work with flexible working hours
• Work on the bleeding edge of crypto treasury management
• Learn from other senior high-performing team members
• Annual team off-site at a super cool location

Our Hiring Process 📝

• Our interview process takes place via video call and generally consists of the following stages:
• Intro call of 20-30 minutes via video call
• Take-home assignment closely resembling job responsibilities
• In-depth discussion with the broader Growth team (45-60 minutes)
• Offer roll-out!

If you are hired, you will have the option of fiat/USDC payments made monthly.

We look forward to your application!

Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.

We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.

Responsibilities

• Have a global vision of customer support
• Diversify team to provide excellent support to all our users around the world
• Coordinate and unify the different teams of customer support
• Guarantee response time and best-in-class quality customer support responses
• Develop and implement methods to quantify customer issues, doubts, and common questions
• Deliver reports to Product team to improve UX and reduce workload for the CS team
• Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
• Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
• Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
• Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
• Draft and implement the department’s budget
• Ensure consistent execution of our Support objectives as measured by a variety of KPIs
• Manage escalation of critical customer issues
• Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
• Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
• Oversee team management to ensure target performance and quality levels are met while promoting inidual professional growth and a positive, fun work environment
• Own global strategy for timezone handoff, operational delivery, and measurement
• Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
• Recruit, interview, hire, and train departmental supervisory staff
• Provide constructive and timely performance evaluations

Requirements

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with customer service software, databases and tools
• Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
• Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
• Adaptability to change
• Awareness of industry trends and applications
• High-speed internet connection

Education and Experience:

• 5+ years of experience building and leading world class global support teams with high impact results
• Experience in a high-growth SaaS company preferred
• Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
• Previous experience with managing, coaching and developing teams across different locations, cultures and countries
• Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.

Benefits

About remote positions:

• Work remotely from the comfort of your own home or chosen workspace
• Receive guidance from your manager & ask all the questions you need
• Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
• Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals

Benefits

• Competitive salary
• Medical, vision, and dental insurance
• 401(k) matching
• Flexible PTO
• MacBook, monitor, and flexible work-from-home setup
• Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer, and we highly value ersity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!

Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers' NPS rate high.

What will you do:

• Address incoming customer L1/L2 inquiries via chat
• Support the clients and provide them with high-level service

Starter-kit needed to join the board:

• 2+ years experience as a Customer Support Manager 
• Advanced English (written and spoken), followed by brilliant communication skills
• Basic Python and BQ (SQL) knowledge
• Experience in using Intercom, Jira
• Easy going and positive attitude to work, flexibility, and ability to adjust to changes

Pleasant extras:

• Experience with B2B clients

You're gonna love it, and here's why:

• Meaningful work in an agile team ever-open to the experiments
• Remote-first ideology: freedom to operate from the home office even after the pandemic and the war
• 5-business-day working week with 2 shifts to choose from: morning (starts at 8am), and evening one (up to 12am)
• Fair payout with regular performance-based reviews
• Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
• Paid vacation & sick leaves (20 business days each) + 15 days off
• Partial medical insurance coverage

Let's price the world together!

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Portuguese & English, applicants need to speak both languages.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

Crypto Trading Support

About Elwood We have built a digital asset trading infrastructure for institutional investors. Our seamless end-to-endplatform connects to global crypto exchanges, custodians, and liquidity providers, via a singleApplication Programming Interface (API).Built by industry experts with decades of combined experience in investment management and digitaltechnology. Elwood provides market infrastructure at scale, enabling financial institutions, neobanks,and corporations to access digital asset markets quickly and efficiently. Job Description Elwood is seeking to appoint a Client Support Analyst to join our Global Client Delivery Team based inLondon where you will contribute to the customer support, support workflows and problem solvingrequirements of the London office whilst working closely with the Engineering, Product and SalesTeam. ● Provide Customer support to Elwood customers by investigating and troubleshooting andresolving customer issues via live chat, text and email.● Work with clients to help troubleshoot and resolve questions on live trading systems viaElwood’s OEMS and PMS.● Collaborate with TAMs and Sales teams to discuss client insights and share product feedback● Be part of a growing Support function that is able to work on a rota schedule across a 7 day aweek fast-moving Crypto environment.● Provide feedback to product/engineering teams on Elwood product and service improvementsand technical issues● Gather customer requirements and articulate appropriate technical and non-technicalsolutions● Proactively create and drive impactful changes across support workflows, policies and tools● Expertise in creating customer support documentation for Elwood customers Qualifications / Knowledge● Background in financial trading systems and software● Awareness and passion for blockchain and cryptocurrency● Demonstrating pro-activity and accountability with flexibility on rota-based schedules● Knowledge of Financial services/trading industry● Crypto (Desirable)● SQL● Experiencing supporting customers with technical and product issues● Experience with different channels of support Why Elwood?● Join one of the fastest growing FinTech companies and help shape the future of finance● A startup with deep financial backing and a strong market presence● Our platform is enabling institutional access to the most exciting growth opportunity inFinance● Work with a modern technology stack and help solve high impact problems● Strong client focused team with a erse background● We’re a Global company and have offices in New York, Singapore & Geneva● Competitive compensation package● A hybrid mode of working in office and working from home Equal Opportunities As an equal opportunity employer, you can read more about our policy here:

https://elwood.io/ersity/

You will be participating in introductory calls with key partners to understand their use-case and validate / guide their intended usage of Polygon Edge (Technical Docs & Landing page). Apart from providing Web3 expertise, you will have the opportunity to coordinate and own the results of the tech support team.

Your main focus will be the Polygon Edge, an open-source modular blockchain development framework built for engineers who want to create their own blockchains.  The framework allows for the creation of both secured chains (Layer-2 blockchains) and standalone Ethereum sidechains.

Polygon Edge is an integral part of Polygon’s offering of scaling solutions with the mission to become the gateway and the standard for building the multi-chain future.

**Responsibilities:

• Keeping relationships with key partners and proactively identifying support needed
• Organization and prioritization of the tech-support team’s workload
• Making sure that the tech-support knowledge base up-to date with latest developments
• Communicating with the Engineering team to collect relevant information needed for the knowledge base
• Autonomously leading Polygon Edge introductory calls with new potential users
• Identifying relevant product updates to be communicated to partners
• Keeping documentation of all the partners that we are supporting, and syncing on the integration status with other departments
• Prioritizing support requests for the Engineering team with the PM

**Requirements:

• You have a broad knowledge of web3 technologies, including Enterprise blockchain usage, DeFi protocols, L1 solutions and competing L1 solutions
• You are able to assess the needs and business goals of partners willing to spin up their own L1s, and focus on different parts of our solution accordingly
• You manifest pedantry in communication, organization, and written documentation
• Strong organizational skills in prioritizing and communicating goals with the tech-support team

**Preferred:

• Full-stack engineering experience
• Web3 / Smart contract development engineering experience
• A strong, existing network of connections within the Web3 space

Trapesys is Blockchain Protocol solutions studio backed by MVP Workshop, a Web3 venture builder.

The project you will be working on is Polygon Edge (Technical Docs, Landing page, GitHub repo), a blockchain node software for spinning up standalone private/public blockchains and you will be closely collaborating with other projects within the Polygon ecosystem.

MVP Workshop is a Web3 venture builder driven by the exploration of disruptive technologies and their application in real-life scenarios.

We are a team of entrepreneurs, engineers, designers, and product folk interested in cutting-edge Web3 technologies. Over the past 5 years, we fell in love with everything blockchain and have been gathering valuable experience with defining, building, and growing crypto products in partnership with our clients, as well as doing our R&D in-house.

**What we offer:

• An ambitious employer working on cutting edge tech projects
• Transparent salary model and clear expectations for promotions
• Autonomy in tactical execution, support in strategic planning
• A remote-first environment in the organization that pushes the boundaries of how we collaborate today and seek new ways of working together as a collective 
• An opportunity to work and chill from some of our coworking and workshop spaces, if you wish
• Flexible working hours
• No limit paid vacation policy
• Growing education library (books, webinars, wikis, courses)
• Paid trips to conferences, workshops, and other educational events (business trips included of course)
• Necessary work equipment provided  (laptop, etc.)
• Work together, Play together events - single-day gatherings. Usually once per month (depending on the pandemic situation) and somewhere off-screen.
• MVP Workshop Venture builder offsite gatherings - 1week and ½ week company gatherings with other MVP Workshop’s web3 ventures, twice per year

Terra’s mission is to set money free. We believe that money is a form of technology that can be innovated on. As a pioneer in monetary technology, we build open infrastructure, rethink monetary policy, and create revolutionary applications that set the stage for open financial platforms.

At its core, Terra is a platform for developers. Developers can build applications on top of the Terra blockchain for countless use cases in crypto, including instant payments using stablecoins, trading synthetic assets, generating savings yields from deposits, recurring payments, and NFTs.

As featured in: 

CoinDesk: Terra Becomes Second-Largest DeFi Protocol, Surpassing Binance Smart Chain Decrypt: Luna Token Sale Raises 1 Billion Bitcoin Reserve Cointelegraph: Luna Flips Ethereum becoming second-largest network for staked value Fortune: Cryptocurrency Exchanges Back $32 Million Stable Coin Project

Our systems are written in:

Language: Typescript/React, Rust, Go Database: Postgres, RockDB Blockchain: Terra (naturally) which uses CosmWasm / Cosmos SDK

About the Role: The Developer Relations Engineer will act as primary partner of the Ecosystem team for communicating with developers about technical specifications for Terra. Growing the number of developers building on Terra is crucial to the success of the ecosystem. This role is an opportunity to be an early member of the Developer Relations team.

If you are tired of simply making money and hope to go down the rabbit hole to rethink how money works, then Terra is the right place for you.

Terraform Labs Is an Equal Opportunity Employer. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristics protected by local law or ordinance.

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. Reporting into the Social Media Lead, you will be responsible for handling customer responses and case handling across Twitter, Instagram, Facebook, Linkedin, Telegram, review platforms and crypto forums. Serving a combined follower count of over 1,500,000.    WHAT YOU WILL DO

Provide the highest level of customer service to the millions of customers using Blockchain.com products on very visible, high traffic social media channels. Respond to customers on all social platforms in line with our company tone of voice. Work closely with internal stakeholders to ensure product issues are reported quickly and efficiently Act as a liaison for our marketing and social defense teams. Ensure customers are responded to publicly in a timely manner Learn constantly, adapt to the needs of the teams and build your cryptocurrency knowledge. Shift work will be required, including some evenings and weekends as part of a high performing support team.

  WHAT YOU WILL NEED

The foremost quality for this position or any position at Blockchain is integrity. 2+ years of experience working on a social media team or external communications team for a recognised brand. Knowledge of cryptocurrencies. Knowledge of social media tools. Sprout social and Zendesk are a plus. Flexibility and resilience, you will be expected to be available during company incidents as our social media support leader.

  COMPENSATION & PERKS

Competitive full-time salary The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry. Unlimited vacation policy; work hard and take time when you need it. Crypto Bonus paid after 12 months of service, for your first 3 years at Blockchain.com Beautiful office locations and remote working options.

  APPLICATION

CV LinkedIn profile. Link to personal website and/or blog (if applicable)

    When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

Blockchain Access UK Ltd. Blockchain (GB) Limited  Blockchain (US), Inc. Blockchain (LT), UAB 

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.  Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. The Customer Success Manager is passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We measure ourselves by things like user adoption, retention, and overall satisfaction.   Within a year you are successful if… 

Our biggest customers trust and rely on you to help them achieve their goals You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans  Any risk of customer churn is identified early and mitigated effectively You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores  The feedback you’ve provided to our internal teams has resulted in product improvements and new features 

A background like this helps: 

Customer Success, project management, consulting or similar customer facing role in a data or SaaS company  Experience building out customer journeys, account plans and expanding product adoption Prior working experience in the forensic or investigations space Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency helps!

LI-EG1 #LI-Remote

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

The VP of Customer Success will build and lead a team that will make Polygon's customers and partners successful through high-impact engagement, problem solving and value creating by leveraging resources from within Polygon and the broader web3 ecosystem. They will partner cross functionally with business development, developer relations, marketing and product teams to ensure that Polygon's customer and partners are successful and have the support they need to achieve maximum potential.

They will create process and structure to have coverage across all customers and partners and provide industry standard response, issue resolution and consistent communication internally and externally.

 The ultimate measure of success will be Polygon Studios’ customers’ engagement as measured by speed/ease of adoption, retention on Polygon technology, and overall satisfaction (NPS).

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

We are SwissBorg, a FinTech startup headquartered in Lausanne, Switzerland.

Our flagship product, the SwissBorg app, offers over 600,000+ users the best price and liquidity across 16 fiat and 39 cryptos, as well as giving them the opportunity to earn passive income with our Smart Yield account. Our community is growing fast, with over $1.5 billion in assets under management, a weekly volume of over 250 million, and over 20,000 Premium users.

This is just the start in our mission to democratise wealth management by building products that allow iniduals to manage their crypto assets at the touch of a finger. Whether you’re in Andorra or Zimbabwe, whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.

Are you looking to join a team of revolutionaries on a mission to decentralise nations? We want to hear from you!

Powered by SwissBorg, XBorg is a global pioneer in PlayFi, and is an enthralling, expansive universe where gamers are empowered through the power of blockchain on a multitude of levels. We are pioneering the next generation of gaming communities that will bring GameFi to the masses.

Our activities

Community Gaming is in our blood. We are a group of players from different backgrounds who love immersing ourselves in exciting games through blockchain technology. 

Technology We are the first crypto platform to introduce a set of technical breakthroughs that will empower gamers on a scale never seen before.

Esports  We are leading the way in esports through blockchain and are building successful, transparent, and decentralized esports teams, where selections are based on-chain. 

Investments  We leverage our expertise in blockchain gaming to make smart and intuitive investments in the field.

We're thrilled to be hiring a happiness manager, who will be in charge of talent acquisition and employee well-being at XBorg. 

It’s a great opportunity to pioneer the future of gaming, shape the future of Gamefi and work with industry experts in the field.

To learn more about XBorg, follow us on Twitter: https://twitter.com/xborg_official and join our Discord: https://discord.gg/Dcj286mx7Y

Why you should apply:

• Freedom to build the company of your dreams
• Learn with (super cool) experts in finance, engineering, AI, psychology and business
• CHSB bonus based on our meritocratic system
• We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
• Flexible work hours
• Annual team retreats with colleagues around the world
• Continuous learning and development opportunities

Oh and are you planning on having a kid? That’s great! We have a bunch of those: you’ll get time off to enjoy that (other) adventure! 

At SwissBorg, we embrace ersity. We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that erse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Zignaly is building the best marketplace for investment opportunities in the world. We want to empower the masses for financial freedom, by connecting users to expert money managers, to offer everyone a reliable source of passive income. So far we have integrated 5 exchanges, with other cryptocurrency exchange platforms coming soon! Also, we have our own Zignaly exchange which is part of the Binance Broker program. In mid 2021, we launched own our utility Token, the ZIG coin, with integrated rewards and benefits for our users. Currently, ZIG Coin is on the networks of Ethereum, Binance Smart Chain, Polygon Matic, and soon on the Solana. We are a Startup that is growing exponentially since we started in July 2018. We currently have a team of over 30 people and we are looking to grow even more!

Our company is looking for a Customer Support Agent to join our team. The Customer Support Agent’s purpose is to provide the best customer experience possible by developing customer relationships that promote retention and loyalty. The candidate needs to learn the industry quickly to best assist our clients.Zignaly has a great working environment, where team members can evolve and have a career in the company! Each employee has 22 days of paid time off (PTO) per year. Additionally, the holidays corresponding to the country of residence are granted. This is a full-time, remote position. It will be necessary to cover weekend hours on a rotating basis every few weeks, which will be compensated with days off during the week.

Responsibilities: Engage and understand customers concernsAnswer emails clearly and follow up to ensure resolutionEstablish customer satisfaction and ease in understanding and navigating our siteInvestigate & detect technical issuesAid in testing new platform featuresWrite articles for the Help Center and help with the translationsAttend a live chat supportOne of the most important aspects for us is that the people will be motivated, enthusiastic, and giving their best. The new agent must have excellent communication skills and the ability to prioritize and organize tasks.Mandatory: Proficient in EnglishFlexibility in working hoursResiding in timezones between UTC +9 to UTC +10 Desirable: Multiple languages are a plus.Experience using Zignaly.Experience in cryptocurrency trading is preferred.Previous experience in a customer-facing role

If you are selected for an interview, please read the book "The Effortless Experience" by Matthew Dixon. We base our customer service on the premise of "the best experience with the least possible effort", and we'd love to get your thoughts on this!

Who we are

PowerTrade is a fast growing crypto trading platform for trading crypto options and other crypto derivatives. Our Android and iOS Apps are live in the respective App Stores, and offer a mobile- first trading experience that’s designed to be simple, fast and focused on trader success.

Our community is what keeps us focussed and dedicated to delivering our best. PowerTrade not only offers a mobile-first crypto options platform, but has also designed the PTF DAO token which governs a treasury covering traders in black-swan events. We want traders to be successful and do everything we can to educate and inform the trading community of opportunities in crypto.

About the Role

We’re building a best-in-class support team, and we're looking for driven customer support professionals to help make sure that our users have an effortless experience getting their problems solved with as little fuss as possible.

Think you're a good fit for the role?

If you share our values and our enthusiasm for crypto and trading and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

Visit our website at https://power.trade/ or find us on Twitter, Facebook, and LinkedIn.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Role

Work closely with developer tech support, cross-functional teams and users to help in developer  technical support flow, tracking support performance, and improving user onboarding  experiences. You'll be required to work with the team and coordinate to make sure the initiatives are in place, dev support process is optimized and the team collaboration is close and efficient. You should be able to effectively collaborate with all the stakeholders, typically engineering, business development, and users to help improve the query support flow and surface issues or feature requests to the team and help come to resolutions.

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.  Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.  You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.  You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. What You'll Be Doing (i.e., Job Duties) 

Building end-to-end Salesforce solutions on Salesforce Sales and Service Cloud using a mix of Apex, OOB features, LWC, Process Builders, Flows, etc. Integrating with Salesforce 3rd-party apps like Loopio, IronClad, Groove, etc. using both a managed packaged and custom integration approach Writing technical design documents (TDDs) that take in to account Security, Platform, Data, and CPU and API limitations when developing on the Salesforce platform and integrating other systems Mentoring junior Salesforce engineers on best practices of how to build on the Salesforce platform  Communicating technical risks, assumptions, and dependencies to Engineering Managers and Directors  T-shirt sizing epics as part of the QBR process with Engineering Managers and Product Managers Providing real-time feedback to the team during Sprint Planning to continuously improve estimations Acting as the technical SME on Sev 3 incidents and higher  Working on improving the CI/CD pipeline by identifying areas of improvement through continuous pushes to production by providing  RCA analysis on the deployment process to the Release Manager  Working in a Plan, Build, and Run model where your daily adventures may include a mix of research spikes, POCs, engineering tasks, and potential hot fixes depending on severity and impact Learning and researching about new Salesforce features and technology advances in general to stay on the bleeding edge of CRM development

  What We Look For In You (ie. Job Requirements)

7+ years experience developing in Salesforce ecosystem - Apex, Triggers, LWC framework, Process Builders, flows and User Administration Experience with integration of large systems and custom products Software development experience outside of Salesforce, preferably on an AWS stack Working knowledge of Jira, Jenkins, GitHub, Copado, and overall Devops experience Agile Methodologies Salesforce Certifications and Trailhead badges dating back at least  5 years (Nice-to-Have)

Nice to haves

Experience with organizations that have multiple Salesforce orgs that share data between them. Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, participate in any in-person gathering (including offsites) or engage in business travel sponsored by Coinbase, you will be required to be fully vaccinated (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption. Commitment to Equal Opportunity Coinbase is committed to ersity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.     Coinbase is also committed to providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

The Opportunity

Want to build the future of the Internet? Akash Network is developing the world’s first and only decentralized cloud computing marketplace, enabling any data center to become a cloud provider by offering unused compute cycles in a safe and frictionless marketplace.  

As more of our work and play moves to the cloud, we are materializing the vision of the first decentralized cloud in an industry projected to reach $370 billion by 2022. Join the team enabling the builders of the future with greater access and freedom to expand the human experience. Our team includes renowned open source and blockchain developers, and seasoned experts from leading technology and platform companies.  

We are a distributed and growing team, and you will find more ownership, flexibility, and freedom at Akash than at other companies. We offer a competitive salary, remote work, unlimited vacation, and unparalleled growth opportunities at the intersection of blockchain, cloud, and Web 3.0.

The Role

As the Developer Relations Lead for Akash Network, you will be responsible for the strategy and execution of our developer relations initiatives. You will own the education, content, outreach and connection to the Web3.0 community. This includes creating a connection with ecosystem contributors and users by utilizing technical blogs, conferences, meetups, and other interactions.

About Akash Network

Akash Network is developing the world’s first and only decentralized cloud computing marketplace, enabling any data center and anyone with a computer to become a cloud provider by offering their unused compute cycles in a safe and frictionless marketplace. As the first decentralized cloud for DeFi, Akash DeCloud greatly accelerates scale and price performance for DeFi, decentralized organizations, and high-growth industries like machine learning/AI. Through Akash’s platform, developers can easily and securely access cloud compute at a cost ten times lower than the current market providers (AWS, Google Cloud, and Microsoft Azure). The platform achieves these benefits by integrating advanced containerization technology with a unique staking model to accelerate adoption.

As a billing support engineer, you will be working on everything from answering simple billing questions from customers to bettering the overall billing experience for all our users through process improvements.

You will be responsible for ensuring that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team to address. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.

We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving a high-quality customer experience. We’re looking for an inidual who does not need constant supervision to track issues, reproduce customer issues, etc.

You can expect to meet on a daily basis to go over customer issues, task progress, and design solutions.

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 20+ years of experience building global data infrastructure.

Senior Developer Relations Engineer Responsibilities: Directly engage with the developer community through meetups, roadshows, boot camps, hackathons, lectures, training, and other education channels.Community Support - Facilitate a great experience with Mina for developers at scale with broad reach channels such as Discord, video conference, Stack Overflow and other forums.Community development - Foster a healthy community globally through user group support, a Community Champions program.Build samples and demos to help showcase Mina capabilities which the community can leverage.Create content to engage the developer audience through blog posts, documentation, videos and social mediaDevelop technical content to simplify development for Mina developer community. Conduct projects that better facilitate the community engagement and activenessCollaborate closely with the Mina Foundation Marketing & Community, Engineering and Product teams.Screen incoming grant applications for technical fit, providing recommendations to applicants as needed.Support grant applicants through screening, launch, growth stages by connecting them with relevant teams at Mina ecosystem.Synthesize and share feedback from the developer community with Engineering and Product teams to help Mina improve the product Qualifications: Leadership skills. Able to lead, manage, and report Developer Relations projects.Lead content initiatives and strategize effective ways of educating the developer community. 2-3 years’ experience in a developer relations, developer education role.Development skills - A Computer Science degree, or equivalent, 2+ years of blockchain development experience.Presenting skills - The ability to present complex technical ideas to developers and often non-technical audiences.Education skills – The ability to craft educational/training content.Data-driven decisions – eager to experiment with new ways to help our developer learn our products faster.Curiosity - Experience of working with blockchain is not essential but a demonstrated curiosity about the technology and its impact are critical.Ability to travel - The developer relations team spends 30% of the time on the road globally.Excellent written and verbal communication.

• Proficient in English with clear and logical communication in the language.
• Handle back office tickets, and provide 24x7 online enquiries and email replies services to customers.
• Minimum 1 year experience in customer service, preferably in the tech or blockchain industry.
• Fresh graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry.

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

At OpenSea, we are looking for a Customer Experience Manager to join our growing Customer Happiness team. As one of our Customer Experience Managers, you will play a critical role in ensuring that we deliver an amazing customer experience globally by utilizing your customer service, operational, and team management abilities.

At Syndica, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, and you’ll experience firsthand the infectious enthusiasm of our employees and leadership team. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in crypto. This role will have the primary accountability of designing/architecting and implementing Syndica’s developer experience. You will be a key hire and the first member of our Developer Relations team. You will work at the intersection of our engineers and our users to help us continue to develop leading products. A successful candidate must have demonstrable experience in at least one programming language (Go/Rust/Typescript preferably), and previous work in frontend and some backend (NodeJS/Go) application development. You will be working closely with the product and engineering team on creating content around our products and effectively demonstrating to our users how to use them. The ideal candidate will also have prior experience developing applications with strong focus on UI/UX/DX. Responsibilities

Engaging with our community, using a range of channels such as Github, discussion forums, technical demos, and social media Building technical tools and demos to help onboard users and communicate key changes or integrations with our products (e.g., quickstarts, tutorials) Participating in discussions with technical staff of all levels (from inidual contributors to executives) to encourage user adoption Attending, presenting at, and engaging with current and potential users at industry conferences Developing blog posts on a range of topics of interest to our users, in collaboration with our Engineering team Gathering community feedback to influence Syndica's product roadmap Responding to questions and issues from our community related to our products Identifying, prioritizing and triaging issues for escalation to our Engineering team Coordinating with our Engineers on product and design problems to ensure excellent developer experiences during the creation and enhancement of our products

Qualifications

Some professional experience in either software engineering (backend) or developer relations Experience working with cloud products (AWS, GCP, etc.) and smart contracts/programs (or strong interest in learning). Our products target users with complex technical requirements, and the ability to understand their needs from a Web 2.0 and Web 3.0 perspective is critical Proven ability to work with developer-focused companies to deliver ‘wow’ developer experiences Excellent written and verbal communication skills, including experience and confidence with public speaking Excellent people skills, with a user / community-oriented mindset Experience in a similar role at a developer tools company Professional experience working as a software engineer Experience writing and editing technical documentation Experience developing tutorial materials (e.g., knowledge bases, self-guided tutorials, videos) to onboard and educate users Experience working in a highly distributed company is a plus Align a portion of your day with the business hours of Central Time Zone - UTC -6 Working knowledge of information security issues Systematic problem-solving approach, combined with a strong sense of ownership and drive Firm grasp of at least one modern programming language, beyond advanced scripting (Shell or Python) Experience writing automation tools & eagerness to "automate all the things"

What does success in this role look like?

In three months, you have become our go-to developer relations lead working on important platform features and demonstrating them effectively to our community of developers In six months, you have earned the trust of the team and are delivering tasks through the entire SDLC, from design through development of guides, tutorials and blogs with minimal guidance, and are helping to effectively mentor new developer relations members joining the team In twelve months, you have established a cadence of predictable, on-time delivery of great developer experience content without cutting corners

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City, San Francisco or the Silicon Valley for the majority of our opportunities.

We’re looking for a Developer Relations Engineer to work directly with OpenSea’s developer community as we cultivate a thriving ecosystem of builders and creators.  As the public face of our developer products, you’ll help developers build valuable experiences, on top of our APIs and SDKs, and will be the voice of the developer community as we shape future products. You’ll bring a creative and empathetic mindset to solve problems facing our developers and partners both directly and at scale, through documentation, tutorials, blog posts, events, and more.

Terra’s mission is to set money free. We believe that money is a form of technology that can be innovated on. As a pioneer in monetary technology, we build open infrastructure, rethink monetary policy, and create revolutionary applications that set the stage for open financial platforms.

At its core, Terra is a platform for developers. Developers can build applications on top of the Terra blockchain for countless use cases in crypto, including instant payments using stablecoins, trading synthetic assets, generating savings yields from deposits, recurring payments, and NFTs.

As featured in: 

CoinDesk: Terra Becomes Second-Largest DeFi Protocol, Surpassing Binance Smart Chain Decrypt: Luna Token Sale Raises 1 Billion Bitcoin Reserve Cointelegraph: Luna Flips Ethereum becoming second-largest network for staked value Fortune: Cryptocurrency Exchanges Back $32 Million Stable Coin Project

Developer Relation focuses on delivering timely and accurate resolutions to stakeholders, users or anyone learning to build on Terra. This includes managing queries from ecosystem projects and developer communities.

If you are tired of simply making money and hope to go down the rabbit hole to rethink how money works, then Terra is the right place for you.

Terraform Labs Is an Equal Opportunity Employer. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristics protected by local law or ordinance.

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

As OpenSea’s Quality Assurance Lead, you will build and lead a team of Customer Experience Quality Associates. You’ll be in charge of implementing and overseeing a quality management system to provide actionable data and strong feedback to the Customer Experience organization. To be effective in this role, you must be knowledgeable about NFTs, blockchain, and have a thorough understanding of quality best practices.

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

As OpenSea’s BPO manager, you will manage the relationship with our BPO vendor by working closely with CX leadership to identify, conduct and evaluate performance trends. In addition, connecting on day-to-day expectations with leadership and driving continual improvements in the customer experience and BPO vendor’s operational performance.

The RLY Network Association is a non-profit that supports the infrastructure and development of the RLY Network and powers an ecosystem of projects including Rally.io, Unite.io, and SuperLayer.io. The RLY Network Association oversees a $150 million community treasury that was raised by the RLY community in 2020-2021 and is responsible for the RLY Protocol, our tokenized software suite, as well as distributing financial grants to web3 projects. The RLY Protocol makes creating token economies easy for developers building consumer apps and enables the quick launch of tokens and nested tokens, provides instant price discovery and instant liquidity, and has numerous economic benefits available from RLY Rewards (like staking), financial grants, and a thriving ecosystem of developers, influencers and end-user communities.   Our growing team is looking to bring on a Developer Relations Advocate who will build trust with developers, evangelize the benefits of the RLY Protocol and why they should join the RLY Network, and ultimately drive adoption of token economies using our suite. This leader has the opportunity to build the RLY Network developer relations program from the ground up. The decentralized RLY Network includes many other adjacent stakeholders and projects, so this leader will be collaborating with other marketing, startup, DAO, and web3 developer leaders across the network to coordinate go-to-market plans at events, conferences, hackathons, and more. This role will also help lead the RLY Network event series and content series.  Here's what you'll be doing: 

First and foremost, increase adoption of RLY Protocol with web3 (and web2) developers Be a trusted resource and build relationships with developers in the spirit of community, helping them, and sharing in their success using our token economy solutions  Develop strategy and planning for developer-facing programs including advocacy, education, content (written or video), event strategy, both joining existing events and hosting our own on the RLY Network platforms Work with a budget for event sponsorships, hackathons, bounties, and other marketing activations Create and improve documentation of the Developer Resources section around RLY Protocol’s offering, as well as blog content and website content related to product solutions Provide market feedback to product teams, marketing, and partnerships on market opportunities, with specific recommendations Work with influencers, advisors, and other advocates in the Network Identify happy developers that seek to become public advocates for RLY Speak at Web3 developer-related events in service to the RLY Network

To be a good fit for us you have:

Contributed to open source projects Built a project using, or have working knowledge of, a web3 stack (blockchain, smart contract, wallet, frontend) A working understanding of Typescript or Javascript, Rust, Solidity, and familiarity with mobile and web2 development An understanding of token economics and/or a willingness to learn A willingness to travel a significant amount of time to reach developers at events  Bachelor's Degree in related fields is preferred

OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where iniduals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in erse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.

The goal of this role is two-fold—to own data analysis and visualization for our Customer Happiness team, as well as to build OpenSea’s ever evolving staffing strategy through data. This role has key focuses in using predictive modeling to transform employee data in modeling and staffing our global 24/7 Customer Happiness team. In addition to this, this role performs a variety of exploratory analyses that help us understand the quality and performance of our support delivery to identify areas for improvement and optimization.

Fuel Labs is building the fastest modular execution layer in the world. You will be working at the bleeding edge of blockchain scalability R&D, designing developer documentation and tutorials, along with other user- and dev-facing content.

Sway, a Rust-based smart contract DSL: https://github.com/FuelLabs/sway Fuels-rs, the Fuel Rust SDK: https://github.com/FuelLabs/fuels-rs Fuels-ts, the Fuel TypeScript SDK: https://github.com/FuelLabs/fuels-ts Fuel-core, a full node implementation of Fuel: https://github.com/FuelLabs/fuel-core

Shape the future of NFTs at a pioneering art-tech blockchain startup Verisart is an NFT minting and certification platform serving artists and creators since 2015. We pioneered a patented standard for blockchain certification and have partnered with Artsy and high profile galleries to launch genesis NFTs for well-known artists and creators. We’ve certified nearly 1000,000 artworks by 20,000 artists. We’re expanding our services to include an NFT marketplace and are getting ready for Series A funding.

About the role This is a great opportunity to join the fast moving space of web3. As our first customer service hire, you’ll be joining Verisart during an exciting period of growth as we gear up for our Series A. You will be working directly with creators, galleries and businesses helping them understand our product and the Web3 space. You’ll work closely with the Head of Community and a high-performing product team to ensure our users have the best experience possible. We’re looking for someone to grow with the company. 

This is a part-time position (15 - 20 hours a week)  Remote or office-based in London

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About Gnosis Gnosis Chain is the product of the merger of Gnosis and xDai. As one of Ethereum’s earliest sidechains, Gnosis Chain has quiet but significant real world usage and will embark on an aggressive technical roadmap with the objective of accelerating Ethereum. Gnosis Chain is also where Ethereum’s colorful and quirky spirit lives on, as the original home that incubated many defining projects like POAP, Burner Wallet, Dark Forest, and Perpetual Protocol.  About the role We are looking for a Developer Relations Engineer who will help support projects and developers building on Gnosis Chain (https://www.gnosischain.com/). In addition to developer support and education, the position will involve the creation of technical and developer-oriented content and other educational materials. The ideal candidate is an experienced Ethereum/EVM developer that has programming experience in Solidity, web3, and who is familiar with developing, testing, and troubleshooting Ethereum/EVM-based applications.  In this position, you will have the opportunity to work with both existing Gnosis Chain-based projects, as well as net new projects that are natively building on Gnosis Chain. What you will do

Support developers building on Gnosis Chain via email, discord, zoom, telegram, etc. Create technical blogs, howtos, videos, on topics related to Gnosis Chain development Troubleshoot issues, file bugs, work with the Gnosis Chain engineering team to fix and verify issues found Educate projects and developers on the features and benefits of the Gnosis Chain Help maintain the docs site for the Gnosis Chain project (https://docs.gnosischain.com/) Engage with our community on discord, telegram, and other channels Communicate regularly and clearly with other team members and also with other ecosystem participants Help port and validate existing Ethereum based tools to Gnosis Chain

Who you are

Bachelor's degree or equivalent, 1+ years of relevant experience. Ability to analyze complex, technical topics and turn them into easy-to-understand documentation Shell Scripting skills (Bash) and good knowledge of Linux systems You have good programming skills in at least one language  You have experience with Docker and Docker-Compose technologies Knowledge of security best practices Proven ability to learn new technologies Fluent in spoken English, reading, and writing in English

Bonus points:

Experience in a Developer Relations or Technical Education role Experience with Blockchain and Crypto Experience with Ethereum Experience with Solidity

What we can offer you

Do you need resources to pursue your professional goals? -> We got you covered with a personal education and conference budgets;  Is there something that you would like to try out within our projects? -> You can use your Friday afternoons on research or on a side project in our ecosystem; Our hierarchy is flat, so there is no chance to get lost in vertical looking organizational structure; Not really an early bird? No worries! -> Flexible working schedules and remote work policies are, for a long time, part of our culture;  Impact: An innovative blockchain company driving change in a number of important global markets, including finance, insurance, and information discovery. Join in on our mission to build the future!

Variety is the spice of life and a celebrated component of our culture. At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our erse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

Chain is looking for an IT Support Specialist to join our Support Team.

Chain is an award-winning technology company that specializes in blockchain related services and software with production ready products in the market.

As an IT Support Specialist, you will have a focus on internal IT support within Chain. You will be crucial in assisting Chain's various teams in functioning when IT issues are encountered.

chain.com

The compensation package will include an industry competitive salary and bonuses linked to company performance. The benefits include unlimited PTO, parental leave, food catering, and health (varies by region). The position is a remote position.   If you are interested in joining a serious blockchain startup with global ambitions, apply via lever today.

As a Strategic Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Customer Success Manager role is designed to maintain and nourish key relationships within the Polygon Studios NFT ecosystem and own the overall account management vertical.

While the Business Development team will be bringing in leads through inbound/outbound channels, it will be the responsibility of the Customer Success Manager to provide smooth onboarding for projects on the Polygon network and at the same time, provide high-quality consulting services to such projects related to NFT best practices, web3 strategy, appropriate developer tooling and marketing strategies and activation points.

The ideal candidate would have: -  Ability to read NFT/Web3 market conditions and translate that into a value with current top-end Polygon Studios projects -  Comfortable project managing and designing web3 strategies for leading brands working with Polygon -  Creating industry best practices that can be provided to clients -  Ability to liaise with the PS/project marketing teams to develop strategies around deriving more value from the Polygon ecosystem -  Working with PS marketing team on creating marketing campaigns for our leading clients -  Ability to create and run teams, processes, systems and measurable accounts management metrics/OKRs/KPIs -  Ability to create deep relationships with other isions/units at Polygon -  Exemplary account management pedigree/experience

Requirements: - Understand industry best practices and trends within the NFT industry and advise/support new projects accordingly - Consultative and problem-solving in dealing with top tier projects on their blockchain/NFT designs to build the most successful business possible - Be accountable for customer retention and expansion, increasing the lifetime value of existing customers through client management, forecasting, and driving growth through a variety of creative means (partnerships, connecting to ecosystem partners and investments, technical advice and design, relationship management, etc.) - Be able to juggle multiple projects and internal Polygon teams to be able to provide high-quality service to projects - Lead customers through our integration experience, help consult them and deeply understand our customers business and their needs, and help them maximize the success of their NFT business - Create a scalable playbook for customer success, working with our internal content - Be a constant advocate for business customers of Polygon 

LI-Remote

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Pexpay is a peer to peer cash-to-crypto trading platform. At Pexpay, people can post trade ads to buy and sell crypto assets and trade directly with other users. We give them the freedom to trade at their preferred prices, with their preferred payment methods and amount. Pexpay’s escrow service safeguards every transaction, giving traders a secured environment and a peace of mind.  Pexpay is looking for experienced Customer Service Representatives to set up and expand our customer support operations team. Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

About Rarible   Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $270 million in trading volume in 2021.   Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.   Rarible has a positive, erse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

The Role

While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors veficiation, Report Based content post moderation. There is nothing more important than marketplace Trust as well as assurance that somebody’d hold your hand when something is unclear technically.

We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business. 

Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.