About us

FreshySites – Website Design is a WordPress website design company and web development agency focused on WordPress and WooCommerce. Our company’s foundation is thoughtful and beautiful design, with fast turn-around. We pride ourselves on best-in-industry customer service and have worked on over 2,200 projects since our launch in 2011.

The role

FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Roles and responsibilities include:

• The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
• This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
• FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.

Requirements:

• 3+ years web-related customer service experience
• 3+ years of WordPress experience
• PHP, CSS, & HTML
• WooCommerce
• Advanced jQuery
• API Integrations and experience with SSH Protocol preferred
• Search engine optimization experience preferred
• Excellent problem solving skills
• Excellent communication skills
• Ready to work in a fast paced environment

ClickSend is a global leader in business communication solutions, whose reputation is built on technical expertise, industry experience, quality support and service reliability. We provide businesses of all shapes and sizes the ability to send and receive SMS, MMS, Rich Media, Email, Voice and Post worldwide via web, app, or API. We're a small team based in Perth, Australia, but we're a global brand with offices in the US, UK and Philippines. 

ClickSend (and parent company MessageMedia) are proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch's APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

ClickSend is currently looking for a Customer Support Representative that will be on the front line of our great support team. We are looking for someone who can work from home, who is customer-focused and able to provide online support to our customers to help resolve any product and sales issues, answer account and billing questions and in some cases, make new sales. 

To be successful you will have the following skills: 

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution 
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction 
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools 
• Go the extra mile to engage customers 

Top Skills – Essential:

• Proven customer support experience 
• Fluent in English – Written and Verbal 
• Strong contact and engagement with customers but courteous and professional 
• Familiar with CRM systems and practices • Identify fraud and spam Excellent communication and presentation skills 
• Ability to multi-task, prioritize and manage time effectively 

Proficiencies:

• Customer Service 
• Product Knowledge 
• Quality Focus 
• Market Knowledge 
• Listening Skills 
• Resolving Conflict 
• Multitask 
• Patience 
• Positive Attitude 
• Attention to Detail 
• People-Oriented 
• Problem Solving 
• Organizational Skills 
• Adaptability 
• Ability to Work Under Pressure 
• Computer Skills

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise cancelling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

AEP Customer Care Agent – 082922

• United States – Remote OK
• Full-Time
• 08G50

• Job Openings
• AEP Customer Care Agent – 082922

Who We Are:

One of the fastest-growing departments at SelectQuote, Outbound Customer Care Agents have an engaging hybrid role that combines Customer Service & Sales. As the only client-facing team to support all three isions of SelectQuote (Senior, Life, Auto & Home), Customer Care Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of plan benefits. Dynamic liaisons, CCAs serve as the first point of contact for consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, Outbound CCAs also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans.

What We Offer:

• The CCA department focuses on post sale calls throughout each ision to current policy holders, CCAs have the ability to enjoy a work/life balance outside of a traditional sales role.
• High earning potential 1st year average annual income is $50k with additional earning potential during AEP. Top CCAs make well over $85k annually with unlimited growth potential.
• Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
• Benefits Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location

What You Need to be Successful:

• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Recent Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Positivity & Effective Communication Skills

Training, Experience, & Necessities:

• Six months of recent customer service, insurance, call center or work-from-home experience required
• Sales experience beneficial but not required
• High school diploma or GED required
• Accident & Health resident insurance license. If you’re not already licensed, you must become licensed by a given deadline prior to the start date.
• Ability to complete AHIP and additional onboarding requirements by a given deadline.
• Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date.

Title: Wellness Coordinator

Location: Denver, CO or Remote

Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you’ll make an impact

SonderMind is hiring a Customer Service Representative (known as Wellness Coordinators), who are tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, assisting clients in connecting with a therapist, setting expectations related to the SonderMind experience, provide basic technical support for use of SonderMind platform, and are sometimes required to assist clients experiencing emotional distress.

Wellness Coordinators use customer service and time management skills to complete all tasks in a timely manner and are held accountable to inidual metrics. This role receives high call volumes and will include taking calls while also responding to emails and chats.

Our Ideal Candidate

Ideal candidates will have previous customer service or call center experience with specific focus in healthcare processes. This candidate must be able to multitask in a fast paced environment, adapt to change quickly, communicate clearly with a variety of clients and providers to support them on their mental wellness journey, as well as maintain a positive communication style while explaining the ongoing improvements to make mental health more accessible, approachable, and utilized. You are an advocate for change and believe in the big picture’.

Success looks like

• Within two weeks, fully understand our client journey and be able to support basic client onboarding
• Within three weeks, understand SonderMind’s technology platform and answer basic customer and therapist requests
• Within one month, support most client and therapist requests via chat, email, or phone

Gotta Have

• 1-2 years of customer service experience in a call center environment (required)
• 1-2 years of Customer Service experience in Healthcare (preferred)
• A flexible schedule (holidays and weekends) and ability to work overtime if needed
• Experience navigating multiple platforms when working with a caller in a flexible, fast paced, high volume environment
• Reliable internet access and the ability to work in a HIPAA compliant environment

Nice to Have

• You have had previous experience with a ticketing system/sales or CRM systems
• Familiarity with working in a remote environment
• You have worked at a startup previously and/or have behavioral health experience
• You are able to adapt quickly to process adjustments
• A critical thinking and problem solving mindset
• An ownership mindset with a focus on providing quick and accurate resolutions for our callers
• A high sense of urgency, proactivity, self motivation

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak
• Ownership: We take initiative to act before being asked
• Courage: We move fast, take calculated risks and (sometimes) fail
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Scheduling details:

• Shifts are decided on seniority and performance based metrics; they are subject to change. Weekend and holiday availability may be required
• This role has an anticipated start date of August 15, 2022. All hires will be required to attend a 3.5 week, paid, company training as part of their employment at SonderMind. Full attendance is required and non-attendance may result in termination. Training is held 8:00am – 5:00pm Mountain Time, Monday – Friday.

Compensation

This role is a full-time, non-exempt position. The anticipated pay rate for this role is $21.64 per hour.

Our Benefits

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

As our Support Team Lead, it will be your mission to lead & scale the Support team to maintain their stellar customer service. We’ve got a 95%+customer satisfaction rate, and together with your team, you’ll keep it that way. To do this, you will bring your player/coach mindset to ensure our fast-growing team is always ready to rumble. You’ll spend 25% of your time helping customers resolve any questions they might have. You’ll also help the team maintain their KPIs, provide continuous training and drive initiatives to increase customer satisfaction. As Recruitee grows, the Support teams grow with it, at Recruitee that is a direct reflection of how fast we are growing, so you will have a lot of freedom to structure and fine-tune your tasks.

The Support team's mission is to keep all of our customers across the world happy. The team consists of 20 people strong across all Recruitee locations, Amsterdam, Poland, and New York.

Your 12-month journey

The first 3 months, you will spend learning about systems, our processes and learning from our Head of Support, ahead of taking over some of her current responsibilities such as workload management, performance check-ins and chat reviews. You will also be closely connected with other Support Team Leads.

After 3 months, you’ve identified the team’s training needs and used that to set up a structured team training program and inidual coaching.

After 12 months, you’ve doubled your team, optimized processes, organized several knowledge sharing sessions and training and had a significant impact on Support at Recruitee.

What you’ll do:

• Lead & scale (a part of) the Customer Support team

• Drive team projects and self-improvement initiatives; coaching, knowledge sessions, training)

• Hire exceptional support talent and offer them a stellar onboarding experience

• Stay in touch with our customers and current support topics by helping them on the chat

• Monitor and balance workload between team members

• The support KPI’s in check; 95%+ satisfaction rate & 10< minute median response time

• 25% on chats to stay in touch with our customers and current support topics

• Review the chat history of your teammate to help them improve workload management

• Keep track of your teammates' performance by having regular check-ins

• Be an escalation point for the team in difficult situations to de-escalate or use as a coaching moment

What you’ll bring to the team:

• 2+ years in a Team Lead position or 2+ years in a Senior Support position

• 1+ year of experience within a company in IT/Software/SaaS

• 1+ year of experience coaching teams or iniduals

• Fluent in German & English

• Acted as a go-to escalation point

• Proper understanding of API’s and integration

• Strong communicator with the ability to give and receive feedback

• A critical mind to challenge existing ways of working and strive for optimization

• Fun!

Why Recruitee 👇

• Great offices and locations in Poznań and Wrocław OR the possibility to work remotely from Poland.
• Working within an international, friendly team that truly values your contribution.
• Brilliant culture and informal, come-as-you-are dress code.
• Healthy work-life balance.
• €1000 training budget per year to keep you sharp and in tune with trends.
• €500 travel budget to visit your colleagues in Amsterdam.
• €200 Home Office setup budget to make your remote work more convenient.
• MacBook + displays, alongside all the tools you need to succeed.
• Travel reimbursement, and Wellness perks.
• Fitness card (Medicover Sport).
• Private health care (LuxMed).
• Annual bonus based on company performance.

Recruitee develops innovative collaborative hiring software to help companies hire better together.🤲

Have we caught your attention? ⚡️

If you’d like to be part of this amazing journey, please apply now or reach out to me via email at mateusz@jobs.recruitee.com or LinkedIn for more information. We look forward to meeting you soon!

Recruitee is an Equal Opportunity Employer. We celebrate ersity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neuroersity, or status as an inidual with a disability.

D2IQ is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

D2IQ - Cloud native platforms & application management.

ActiveCampaign is hiring a remote Integrations Support Manager. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Delivering CX Automation to 100,000+ businesses.

• Assist in the creation and maintenance of Rock’s global customer journey, customer lifecycles, and ideal customer profiles;

• Assist internal and external clients in order to retain and expand customer relations;

• Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;

• Create strategic plans for our customers based on data aiming to enhance results;

• Formulate inbound reports and metrics;

• Bachelor’s degree in Communication, Administration, or related fields;

• Fluent Spanish

• Advanced English;

• Experience with customer service; Knowledge of Digital Marketing, Content Marketing, and Inbound Marketing;

• Strong willingness to learn

• Enthusiasm to educate and mentor customers; 

•  Rock University - free access to our marketing courses

• Ongoing workshops and webinars on marketing topics

• Flexible hours

• Work from home allowance

• Parents benefits

• Volunteer paid time off

• Birthday and work anniversary days off

• Health insurance

• Dental InsuranceBeing part of a dynamic, talented team distributed around the world  

• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

• Being empowered to make decisions to improve customer satisfaction

• Continuous growth opportunities for our customers, talent community, and Rockers

• Other benefits may be available according to your location.

THIS ROLE IS FOR HOMEMADE

• You will act as the front-line subject matter expert for your team and our Customers in the HomeMade network
• Monitor service demands, quality and performance to ensure service levels are met daily.
• Take a collaborative and goal-orientated approach to develop and update support plans with customers.
• Work with the team collaboratively to promote and grow the HomeMade business through a consultative sales approach.
• Work with your team to identify opportunities for service innovation and take a proactive approach to implementation.
• Promote a culture of best practice and shared knowledge by sharing your deep experience in the sector, and supporting customers through self Management.
• Liaise with stakeholders regarding current and prospective client and clinical issues.
• Ensure your team can identify client needs and that the correct care and advice are recommended and delivered in the appropriate manner and timeframe.

What skills or qualifications are we looking for

• Demonstrated experience in Home and Community Care, ideally with Aged care or disability experience
• Strong communication skills and customer service focus
• Well-developed understanding and delivery of support and case management experience in a complex Aged care or Disability environment
• Experience in mentoring and educating teams
• Experience in coaching iniduals and teams for success

What attributes will make me successful?

• Your expertise in the industry is highly regarded and you use this to achieve positive client outcomes
• Those that know you, would describe you as Customer-centric, with a passion for Self Management. 
• You are excited about working for a start-up business that is disrupting the sector- you want to be part of that growth and make an impact
• You inspire your team to achieve results with the customer at the heart of everything
• You Love working at a fast pace and evolving processes to meet business goals
• Your background in the sector, aged care, disability or community is a passion you want to share and keep close to.

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do towards this:

PUT PEOPLE FIRST: People and relationships matter most

FOSTER FREEDOM: Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

DO THE RIGHT THING: What is fair, honest, open, ethical, and transparent

BE BOLD: With a vision to imagine and create a brighter future

Benefits of Working at HomeMade 

• Work remotely for a disruptor in the Aged care industry!
• Supportive family-friendly working environment
• Remote working or Hybrid work- depending on what suits your circumstances
• Career development opportunities

• Floating Public Holidays Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
• Volunteer day One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
• Wellbeing day Enjoy a paid day each calendar year to focus on your health and wellbeing.
• Employee Assistance Program A 24/7 service that includes counseling for you and your immediate family.
• Parental leave We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

Role Location

At HomeMade we believe that collaboration and team connection is key to success. This role can either be based in Sydney (a mix of office/home) or fully remote within Australia. We're all about creating opportunities for people, regardless of where they live.

Additional Information

As an organisation we celebrate our ersity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

Trakstar is seeking a Customer Success Account Manager to join our incredible team! 

The Account Management team is focused on finding creative ways to increase engagement of our HR software administrators and helping their businesses realize value from the Trakstar platform. Drawing on strong customer relationships and sales experience, Account Managers drive adoption, renewal, and upsell conversations to build additional value for their customers and our platform offerings.

What we do:

Trakstar is a best-in-class, unified human capital management solution that supports mid-market companies to attract, retain, and grow their employee workforce. With almost two decades of experience providing unique employee management solutions, Trakstar is an end-to-end platform offering seamless applicant tracking, training, and performance solutions. In this ever-changing and remote work environment, the demand for Trakstar is growing and we are looking for employees to help scale our existing  organization.

Our company mission is to uplevel employee performance from hire to retire, because we believe people are happier and healthier when they know their work matters. We are serving thousands of clients around the globe. At Trakstar, we hire only the best people - iniduals who impress their prospects and clients with their industry knowledge of best practices and with insights into how Trakstar’s ever-expanding employee management tools can help their businesses grow and scale.

What you'll do:

• Drive renewals by engaging customers to increase usage and adoption of our software.
• Identify and nurture opportunities that result in client expansion.
• Support a portfolio of clients to help ensure adoption and expansion of their Trakstar products.
• Monitor and improve overall customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria.
• Conduct Customer Account Optimization Meetings and QBRs with clients.
• Develop and implement programs and services that provide continued value to our customers. 
• Gain a deep understanding of the client’s business needs and ensure product usage is closely aligned with each customer’s business strategy.
• Foster positive relationships with our clients as their primary point of contact.
• Identify a target population of adoption risk accounts for early intervention.
• Ensure our clients maximize their ROI of their Trakstar products. 
• Become a product expert.  Provide the right solution to meet customer needs.
• Build long-term relationships with new and existing customers.

You're best for this role if you:

• Have been in a sales or quota-carrying role focused on customer retention, upsell, expansion opportunities.
• Are driven by the desire to understand your client’s objectives and translate them into software solutions.
• Possess the ability to engage clients in tough conversations and advocate for solutions you know will help them be successful.
• Work well on a small team in a dynamic, start-up environment.
• Have the ability to manage multiple priorities and tasks simultaneously.
• Are a curious, proactive, highly collaborative self-starter who is always interested in learning.
• Can clearly communicate and effectively problem-solve. 

Your qualifications:

• 1+ years customer account management with emphasis on retention, renewals, and expansion opportunities  
• Bachelor’s degree or equivalent experience desired 
• SaaS experience preferred

Compensation:

• Competitive salary based on experience
• $65,000 base / $103,500 OTE / no cap

Benefits:

• Remote first environment
• Flexible time off and paid holidays
• Medical, dental, and vision insurance
• Group term life, short-term disability, and long-term disability insurance
• Voluntary life, critical illness, and accident coverage
• 401(k) program with pre-tax and post-tax options + employer match

Trakstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Title                                    : Teamcenter User Support Engineer

Nature of employment      : 12 months-potential for extension (or conversion)                        

Location                             : REMOTE (Candidates needs to be located in USA or Canada)

Number of positions          : 1                           

Direct client. Internal job id: FT0021 

Job Title : Teamcenter User Support Engineer

NOTE: Regarding NX, bare minimum knowledge of NX is required, if not any CAD support knowledge should be fine.  

Job Responsibilities 

• Act as first point of contact for problem resolution and resolve key systemic production issues. 

• Support daily Teamcenter Multisite issues in US and APAC. Troubleshoot and resolve Multisite Share, Transfer, and data sync issues. 

• New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX. 

• Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues. 

• Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter. 

• Unit testing, system integration and UAT testing. 

• Create Teamcenter user training material. Document FAQs for repetitive user issues. 

• Document test cases for system integration testing and UAT. 

• Work on TC-NX integration issues. 

Requirements 

• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and knowledge of NX customizations and configurations on both server and client sides BMIDE using ITK, C++, JAVA and SOA. 

• Expertise in latest active Workspace versions configurations. 

• Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace and NX Integration. Expertise in Workflows, Classification administration, project and Access Manager is must. 

• Daily User and admin support of TC and NX issues. 

• Documentation experience to create test case documents and User training manuals is must. 

• Teamcenter Multisite expertise. 

• Multi CAD admin and support experience is a plus. 

• Support users in the APAC region as required 

• Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues 

• Should have strong teamwork skills and able to work in open team environment 

• Knowledge of Agile PLM and knowledge of consumer electronics is preferred. 

Teamcenter

All your information will be kept confidential according to EEO guidelines.

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborate environment that supports your personal and professional development
• Virtual/remote working
• Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) - Traditional and Roth options
• Unlimited vacation time, plus paid sick time, holiday pay and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

As the Customer Success Manager, you will serve on our SaaS Ops team and primarily be responsible for the following:

• Serving as the technical account manager for clients on the Authenticx software platform to help them achieve their business objectives.
• Coordinating new client implementations and driving speed-to-value and early adoption.
• Continuously training and engaging clients to achieve long-term adoption and identify and capitalize on account expansion opportunities. 
• Serving as the technical project manager and coordinating internal and external resources to meet project deadlines.
• Serving as a liaison and partner with the Client Strategy Group, Product Innovation and other internal teams to track and achieve key performance indicators (KPIs).
• Coordinating and leading meetings with internal and external stakeholders and demonstrating strategic partnership skills.
• Maintaining an in-depth understanding of the Authenticx software platform, new features and use cases. 
• Continually honing a positive relationship with clients, always keeping client needs and desired outcomes at the forefront of everything we do.

Who is our ideal Customer Success Manager?

You are highly internally-motivated and want to be part of something that is bigger than yourself. You effectively balance being people-oriented and task-oriented. You have experience successfully managing client-facing projects and working with cross-functional teams to get things done with the highest standards.  

Past clients and colleagues might describe you as:

• Objective—you see things as they actually are.
• Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
• Juggler—you can manage a lot of responsibilities without missing a beat.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
• Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

Minimum Qualifications:

• Bachelor’s degree in Business, Computer Science or other relevant fields is preferred.
• 3-5 years of experience in a software-focused, customer-facing role, such as Customer Success, Customer Support or Account Management.
• Must have Software-as-a-Service (SaaS) and project management experience.
• Healthcare experience is preferred.
• Product implementation and/or product support experience is preferred. 
• Experience regularly presenting data, project updates and account status to internal and external stakeholders.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office, especially Excel and PowerPoint.
• Understanding of web applications with a desire to learn new technologies.
• Must work well within a team environment.

• This is a remote/virtual position.
• We prefer candidates who live in Indiana or surrounding states but welcome candidates from other regions.
• You must reside in the USA.
• We are not providing employment visa sponsorship.

The Mozilla Foundation is a nonprofit public benefit organization. Our mission is to ensure that the Internet is a global public resource, open and accessible to all. Join us and become part of our mission to promote openness, innovation, and opportunity online!

Twenty years ago, this meant building a browser and protecting the open web. Today, it also includes making sure AI and data driven technology is more trustworthy. In order to focus on places where Mozilla can impact the next era of our work, we are increasingly working on the topic of trustworthy AI. For us, this means especially two things: human agency is a core part of how AI is built and integrated, and corporate accountability is real and enforced.

Mozilla is seeking a passionate, donor service professional that will serve as the first point of contact for thousands of Mozilla and Thunderbird supporters worldwide. With a deep commitment to excellent “customer service,” the Donor Care Specialist will help our supporters make donations and answer questions about our programs. You’ll get to work with people from around the globe, including communicating in different languages, handling foreign currencies, and appreciating different donation philosophies. This position is full-time with a preference for someone working in the Eastern Time Zone. The role has evenly split duties between the Mozilla Foundation and Thunderbird and will report to Mozilla's Director of Partnerships. 

In this role, you will:

• Accurately and promptly enter donor and donation information into Salesforce for donations received by mail with support and quality checks by our Donor Care, Senior Coordinator
• Promptly and accurately produce donation acknowledgment letters, ideally ready to be sent within 48 hours of bank deposit.
• Support batch imports of donations data from checks and other donation platforms like PayPal Giving Fund, Network for Good, SEPA transactions, etc.
• Use transaction platforms including Braintree, Stripe, and PayPal to locate and resolve donation issues, detect fraudulent donation patterns, refund or reject suspicious transactions, update donor records, and maintain block lists of fraudulent donors.
• Other related duties, as assigned.

Mozilla specific duties:

• Handle donor cases, including on the heels of fundraising appeals and the year-end fundraising campaign, with a willingness to have flexible hours and occasionally work evenings or weekends based on volume (with time in lieu provided).
• Supply the Major Gift Officer with promising major gift leads using independent judgment and research of donor history as appropriate.
• Assist in the creation and editing of training documentation related to resolving donor issues.
• Provide occasional assistance with planning and organizing donor events or other fundraising-related tasks as needed

Thunderbird specific duties:

• Handle incoming Thunderbird donor cases, track frequently asked questions and issues, and assist with writing and editing standardized responses.
• Diligently follow up throughout the life of existing and intensified cases and confirm resolution of each case.
• Attend weekly Thunderbird meetings to share any relevant information with the team.
• Run regular reports and share overall temperature for donor issues with Thunderbird’s Community Manager and Director of Operations.

We Are Excited To See:

• Customer service mentality - you love helping a customer or donor solve a problem
• Strive for excellence in your work - you focus on a project until it’s completed well
• Keen attention to detail and highly organized - you proofread and triple check your work
• Strong written communication skills - you’re clear and crisp in your writing while demonstrating comprehension and compassion
• Solid technical acumen - you know your way around a MacBook Air and have worked with tools like Salesforce, Braintree, Stripe, and other computing software
• Sense-maker - you recognize patterns and confidently alert team members to problems
• Flexible - you adapt to changes, easily handle shifting demands on your time, and are always looking for ways to improve
• Comfortable working remotely - you’re a pro now at using video, chat, and voice with team members and donors located worldwide.
• Passionate about our mission - you care deeply about the impact of technology on society and its potential to lift up humanity  
• Familiarity with Thunderbird - You use Thunderbird and are familiar with the technical aspects and features of the software

Your Professional Profile:

• 3+ years of online customer service or online donor service experience (preferably in multiple languages and currencies), including solving payment problems, answering questions, and providing effective follow-up.
• 2+ years experience working in Salesforce Nonprofit Success Pack including impeccable data entry, data import, and report production skills.
• Demonstrated strong writing ability that includes the ability to be clear, crisp, and compassionate when writing an email to a donor
• Proven analytical skills and adept at problem-solving when serving donors
• Strong technology skills including experience working on MacBook Air and with Google Docs, Sheets, Word, and Excel
• Prefer experience with payment systems including Braintree, PayPal, and Stripe
• Prefer proficiency in German

Salary and Benefits Information:

The Mozilla Foundation is dedicated to fair and equitable compensation for our staff. We aim to pay a competitive and market-based salary that considers the responsibilities and requirements of the role. The Mozilla Foundation aims to offer at the midpoint of our salary ranges to increase inclusivity and fairness of our offer process and ensure internal equity. We do not ask for or consider salary histories in our offer process.

The base salary ranges and mid-point for this role in each of the key countries in which we employ staff are listed below. We target the 75th percentile of market pay as a salary band midpoint for all levels, with 10% on either side of the midpoint to create a salary range.

• Canada: $57,742 - $70,574 (mid-point: $64,158)
• US: $52,579 - $64,264 (mid-point: $58,421)

Depending on the successful candidate’s location, we may also add a geographic differential to this base salary that accounts for local job market weighting. This differential is applied to the above ranges depending on the successful candidate’s location. Below are some of the common cities in which we hire staff, along with representative examples of salary ranges, along with mid-point, with the geographical differential applied:

• Toronto: $62,303 - $76,148 (mid-point: $ 69,226)
• New York: $58,257 - $71,204 (mid-point: $ 64,730)

If your application is successful, your specific location’s range will be discussed in screening conversations.

We offer the following benefits:

• Health, Dental, and Vision Insurance
• Life Insurance + Accidental Death & Dismemberment
• Short-Term Disability and Long-Term Disability
• Employee Assistance Program (EAP)
• Retirement Plan contributions
• 20 Paid Time Off days per year (prorated) + your birthday
• Company Holidays
• Wellness budget
• Professional Development budget
• Top-up program for Maternity and Parental leaves

Benefits are subject to change at any time at the discretion of the Mozilla Foundation.

Mozilla Foundation Hiring Practices:

Mozilla understands that valuing erse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.

We are an equal opportunity employer, value ersity, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

Group: E

#LI-REMOTE

SS&C Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At SS&C Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.

To understand more about SS&C Blue Prism intelligent automation click here. You can also visit http://www.blueprism.com/ and follow us on Twitter @ SS&C blue_prism, LinkedIn and Instagram @blueprismofficial. Or have a look at our YouTube page for further insights about SS&C Blue Prism.

We have an opportunity for an outstanding Customer Success Director for our Asia Pacific Business. You will serve as the advocate of the customer to represent their needs with both their Partners and our internal entities including Partner Management, Customer Support, Professional Services, Product Development, and Sales.

• Becoming a trusted advisor by identifying Customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
• Delivering, measuring, and communicating return on investment for our customers, throughout the customer lifecycle.
• Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
• Accurately representing the Voice of Customers inside SS&C Blue Prism.
• Ensuring customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
• Strategically identifying new expansion opportunities within the existing Customer base.
• Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on the development and execution of Account Strategy, driving Customer retention and expansion
• Continuous improvement by upskilling yourself on (Robotic Operating Model, Customer Success, our value proposition, RPA industry, etc.)
• Handling partner concerns and risks from various sources, including Support, partners, competitors etc.
• Identifying upsell opportunities and working with sales teams to ensure growth attainment.

Requirements

• Proven track record of performance in your career to date in Customer-facing roles in the technology space (such as Pre-sales, Account Management, Consulting, Customer Success etc), including experience in leading executive-level interactions
• Strong background in scoping and orchestrating initiatives to improve business benefits at scale
• Do-what-it-takes attitude, comfortable with taking ownership, working autonomously, and driving customer-centric outcomes with minimal supervision
• Responsible and proactive in risk identification.
• Equally comfortable working within an impactful team environment and on their own.
• Empathetic and agreeable but ready to stand for the best course of action to achieve desired customer outcomes

Desirables

Experience navigating complex, multi-isional, multi-geographical organisations to identify the right customer partners and build positive relationships

Experience in implementing Digital / Technology transformation using a successful methodology

Experience in process automation

Benefits

• 25 days holiday
• Private Medical Insurance
• Group Life Insurance
• Work from home allowance
• Company Pension
• EAP 24/7 counselling

SS&C Blue Prism is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, colour, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

SS&C Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at SS&C Blue Prism via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of SS&C Blue Prism. No fee will be paid in the event SS&C Blue Prism hires the candidate as a result of the referral or through other means.No one candidate will be a 100% perfect match to our description, so if you thrive in an intellectually-charged environment and have a similar experience to what we are looking for, we encourage you to apply.

"

About Us

LTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.

We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.

Lead LTSE investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times-best-selling author, and the creator of the Lean Startup methodology.

The Role

An opportunity to join the team responsible for the customer success of our flagship SaaS product, LTSE Equity, the largest cap table management solution on the market that helps startups issue stock, model fundraising, and manage stakeholder relationships.

Our team is small, and you will work closely with your colleagues on teams throughout the business. Every member of our customer success team is a full participant and is actively engaged in enabling the team to meet three goals. The first of which is to retain our customers by helping them get the most out of our product. Next, supporting our sales team to close deals. And lastly, to be the subject matter experts on equity management software.

You will:

* Onboard customers and set-up / migrate their equity data.

We’re looking for someone who has:

* Exceptional writing, project management, interpersonal skills, and attention to detail.

Nice to haves:

* You are curious and practice operating with a beginners' mindset.

Benefits include:

* People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to ersity, equity, and inclusion.

LTSE is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.

LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.

",

Commercial Property Claim Representative – Remote Opportunity

locations United States – Remote

time type Full time

job requisition id R229474

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower iniduals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do.

Training Hours: 8:00 AM – 5:00 PM CST / Monday-Friday

Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

RESPONSIBILITIES:

• Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines
• Investigating commercial property (CP) claims to determine coverage, damages and subrogation/salvage
• Handling of property damage and time element losses with policyholders and their representatives
• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication
• Ability to make decisions with the customer at the center of everything we do
• Ability to professionally interact with internal partners in sales, underwriting, legal and external agency and brokerage partners
• Utilize critical thinking skills to gather and analyze information which leads to sound claims decisions
• Continually evaluate self against performance targets and strive to exceed expectations
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement
• Leverage contemporary technology to achieve accurate and efficient claim outcomes

QUALIFICATIONS:

• College degree or equivalent work experience.
• 1+ years of claim experience preferred.
• Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• Passionate desire to help both internal and external customers
• Ability to embrace change and flourish with industry-changing technology and trends
• Critical thinking skills inclusive of investigation, decision making and conflict resolution
• Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
• Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations
• Ability to produce clear and grammatically accurate correspondence
• Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering

ADDITIONAL INFORMATION:

• As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.
• You must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
• For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$60,960 – $91,440

Benefits

Our company’s success is due to our employees’ dedication and passion for their work. They are our greatest asset. That’s why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit for details.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Property Claims Adjuster III – CL09EN

Inbound Customer Srvc Rep

Location US-Remote

Institution

Walden University

Job ID

2022-122832

Location : Location

US-Remote

Department

Administrative

Employment Type

Regular Full-Time

FLSA U.S./Global Status

U.S. – Non-Exempt

Opportunity at a Glance

The Customer Service Representative (CSR) supports the Student Services Departments and is a critical component of our inbound customer service experience. The Customer Service Representative is the first point of contact for inbound calls to Walden University.

An employee’s job performance must support and exhibit the university’s core values of

• Respect for the Inidual
• Service to the Customer
• Commitment to Personal Integrity
• Pursuit of Excellence

To perform the job successfully, the employee must demonstrate the following competencies:

• Problem solving ~ the ability to identify and resolve problems in a time specific manner
• Oral and Written communication ~ speaks clearly, writes clearly, presents numerical data effectively, be able to read and interpret written information
• Planning and Organizing ~ uses time efficiently
• Professionalism ~ treats others with respect and consideration regardless of their status or position
• Quality ~ demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Quantity ~ meets productive standards, completes work in timely manner
• Adaptability/Multi-tasking ~ manages competing demands
• Attendance/Punctuality ~ is consistently at work and on time

Responsibilities

• Responsible for inbound phone call from students and applicant with the ability to transfer in a professional manner
• Responsible for transferring calls to the correct enrollment team
• Responsible for maintaining the email box
• Responsible for
• Provide professional, courteous service to internal and external customers
• Flexible to work on evenings, weekends and/or public holidays, as necessary.
• Utilizing problem solving skills to resolve customer questions and concerns
• Provides introductory information to new customers

Qualifications

• 1+ year of call center experience
• 1-3 years of consistent customer service experience
• Ability to answer a high volume of calls daily
• Ability to work with computers
• Knowledge of Microsoft Office products would be an asset
• Strong command of the English language (written and spoken)
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to work and thrive in a fast-paced environment
• Effectively assessing and troubleshooting equipment issues
• High School Diploma

EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards ersity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

Walden University

For more than 50 years, Walden University has supported working professionals in achieving their academic goals and making a greater impact in their professions and communities. Today, Walden is providing an Education for Good® for more than 55,000 students from across the U.S. and over 115 countries in certificate, bachelor’s, master’s, and doctoral programs online. Our erse faculty and staff are dedicated to our values of quality, integrity, and student-centeredness.

Reserve is looking to hire a CX Analyst Jr to join their team. This is a full-time position that can be done remotely anywhere in LATAM.

Who We Are:

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1 in 4 elementary students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Our instructional materials – including 400+ hours of digital math learning – are free for teachers and families. Zearn also offers school- and district-wide licenses and professional development to support implementation. Everything Zearn does is driven by the belief that every kid van be a math kid.

Learn more about us at https://about.zearn.org/.

We are looking for a multi-tasking Customer Success Operations Coordinator. This role will be responsible for the project management of email campaigns across the entire organization. Keen attention to detail and desire to keep everyone in the loop will lead to robust communication across teams will ensure a well-managed email calendar and ensure that everyone has their communications in with the time required for us to execute in a zero-defect manner. This is a unique opportunity to play a critical role in a fast-growing and widely loved organization - that is dedicated to ensuring all children love learning math.

What This Role Will Do:

• Coordinate with business leaders across the organization to gather their email requirements

• Manage a robust email calendar and regularly share it with key company stakeholders

• Lead the delivery of data to business leaders related to their inidual email campaigns

What You’ll Bring To The Role:

• Bachelor’s degree required
• Excellent written communication, organization skills, and attention to detail
• Demonstrated experience documenting processes at scale
• Demonstrated experience documenting a library of historical communications
• A true passion for helping people
• Commitment to Zearn’s mission of ensuring that all students learn and love math
• Desire to join an entrepreneurial, fast-paced environment at a high-growth organization
• The willingness to comply with Zearn's vaccination (subject to legally valid exemptions) and Personal Protective Equipment requirements

• A commitment to Zearn’s mission of providing an exceptional education to all children
• A desire to join an entrepreneurial, fast-paced environment at a high-growth organization
• The willingness to comply with Zearn's vaccination (subject to legally valid exemptions) and Personal Protective Equipment policies

Location:

This role is remote, but you may be asked to travel as needed for business or for team building purposes.

Compensation & Benefits:

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, a generous Holiday policy and a flexible PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children.

Zearn is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

To Apply: https://apply.workable.com/j/D0DDC749CB

Requirements

To Apply: https://apply.workable.com/j/D0DDC749CB

Wonderbly is a unique, award-winning startup that lives on the intersection of storytelling, engineering, digital and print. We write, illustrate, build, design, and sell all of our products directly, and have a terrific team working to produce our wonderful products. Working together we have sold more than 6 million books in every country in the world, and we’re just getting started!

At this time, we are only looking for a Dutch native speaker to join our Customer Support team. We do however keep all applications on file for up to 90 days, so if you can't speak Dutch but are keen to join our team, please feel free to fill in our application. That way we can get in touch should anything open up!

Role Description:

As a Dutch Customer Support Angel you’ll join our remotely working team, based all over the world!

Role Details:

• Temporary position initially, with potential for long term
• Flexible hours with the ability to set your preferred availability.
• Up to 10 hours per week, with the possibility of more depending on occasional need.
• Work remotely from (almost) anywhere in the world!
• Currently supporting English, French, German, Spanish, Italian, Dutch, Japanese, Portuguese and Korean.

Requirements

• Steady access to computer/laptop
• Steady access to high speed internet
• Experience using email, messaging platforms, and internet (various browsers and devices)
• Experience using G-suite (google sheets, google docs, etc)
• Must be available for a minimum of 10-20 hours per 5 day week
• Must be a native speaker of Dutch
• Must be fluent in English (written and comprehension)

Bonus Skills (Not required, but nice to have)

• Previous customer service experience.
• Multilingual • English + any of: French, German, Spanish, Italian, Japanese, Swedish, or Danish

A bit about you:

• • You’re a well rounded team player with excellent communication skills
  • You have the ability to think logically, and problem solve on the fly
  • You’re a keen self starter who is able to work and learn independently, with minimal hands on support.
  • You have a passion for helping, and in creating a memorable experience for customers.
  • You’re keen to share new ideas and take initiative, while still being able to follow direction and policy.

Apply for our Dutch Customer Support Angel Role Fill in our application form, HERE - please do not apply though this page, just use the linked form. Thanks!

• A note about timings: Due to the number of applications received, we do not reply to every applicant.
  At the moment, there are no other vacancies on our Customer Support team. However, any application received will remain 'active' for 90 days, and should any spots open up, our team will reach out to suitable applicants.

"

This is a remote role open to candidates in the London metro area or otherwise located in the EMEA region.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

*

Participate in onboarding and training two new hires
\

*

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

*

Close an average of 150 support tickets per week
\

*

Maintain an average quality score of 90% or above
\

You will:

*

Answer technical customer inquiries via email
\

*

Generate high-quality educational resources for our users and team
\

*

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

*

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

*

1-3+ years of previous SaaS Support experience and high volume support
\

*

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

*

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

*

Observing patterns and solving puzzles
\

We are looking for someone who is or has

*

Clear and proficient in written communication in English
\

*

Empathetic, positive, patient, and excited to help users' solve their pain points
\

*

Organized, reliable, independent, and productive
\

*

Comfortable with mathematical and financial topics
\

*

Excited about providing fast-paced support in a high-growth startup
\

*

Looking to learn about startup support in a hands-on manner
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.

",

"

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

*

Participate in onboarding and training two new hires
\

*

Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
\

*

Close an average of 150 support tickets per week
\

*

Maintain an average quality score of 90% or above
\

You will:

*

Answer technical customer inquiries via email
\

*

Generate high-quality educational resources for our users and team
\

*

Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
\

*

Learn and grow with a fast-growing team
\

Some of the skills and knowledge we’re excited about

*

1-3+ years of previous SaaS Support experience and high volume support
\

*

Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
\

*

Experience distilling complex ideas into more simple terms, like teaching others a new board game
\

*

Observing patterns and solving puzzles
\

We are looking for someone who is or has

*

Clear and proficient in written communication in English
\

*

Empathetic, positive, patient, and excited to help users' solve their pain points
\

*

Organized, reliable, independent, and productive
\

*

Comfortable with mathematical and financial topics
\

*

Excited about providing fast-paced support in a high-growth startup
\

*

Looking to learn about startup support in a hands-on manner
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? We know that the confidence gap and imposter syndrome can get in between spectacular candidates and roles they'd be great for. If this opportunity is exciting please don't hesitate to apply — we really do want to hear from you — even if you're not sure you've got every skill we're after.

",

"

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Help us build, develop, and support a erse and vibrant community of CoinTracker users across our community forum and social media platforms.

You will:

*

Own and grow CoinTracker user communities (e.g. Discourse, Reddit, Telegram, Twitter support, and more)
\

*

Create engaging and educational content that enables readers to better understand CoinTracker, cryptocurrency, and the tax landscape
\

*

Set the direction, goals, and metrics that help us understand our community's success
\

*

Design and implement campaigns that grow our community base and increase engagement with users
\

*

Triage and escalate customer issues from the forum to the product support team
\

Some of the skills that we are excited about

*

Expertise with community engagement platforms like Discourse, Reddit, and Telegram
\

*

Act as the liaison between our communities and CoinTracker teams about the user experience
\

*

Love of writing
\

*

Passionate about cryptocurrency and the community around it
\

*

2-3+ years experience working in a community management role
\

*

1+ years experience working in a crypto-focused community
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

",

"

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. Help us build, develop, and support a erse and vibrant community of CoinTracker users across our community forum and social media platforms.

You will:

*

Own and grow CoinTracker user communities (e.g. Discourse, Reddit, Telegram, Twitter support, and more)
\

*

Create engaging and educational content that enables readers to better understand CoinTracker, cryptocurrency, and the tax landscape
\

*

Set the direction, goals, and metrics that help us understand our community's success
\

*

Design and implement campaigns that grow our community base and increase engagement with users
\

*

Triage and escalate customer issues from the forum to the product support team
\

Some of the skills that we are excited about

*

Expertise with community engagement platforms like Discourse, Reddit, and Telegram
\

*

Act as the liaison between our communities and CoinTracker teams about the user experience
\

*

Love of writing
\

*

Passionate about cryptocurrency and the community around it
\

*

2-3+ years experience working in a community management role
\

*

1+ years experience working in a crypto-focused community
\

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

",

About Fuse Universal

Fuse Universal isn’t just another learning company. We’re rudely shaking up the way that people and organisations learn and communicate, right across the world. Our unique Integrated Learning Platform allows businesses to shape their learning around their goals by tapping the inherent knowledge of the experts and peers within their organisation.

Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance.

About this role

As the Community Engagement Manager at Fuse, you will be responsible for engaging and growing two audiences on our platform (Pink Fuse): Prospects and Customers. You also will help to grow a loyal "Fuse Enthusiast (advocate) Network'' from within customers, partners and connected industry thought leaders such as Charles Jennings and Bob Mosher.

About the team

At Fuse, our Marketing team is responsible for developing our marketing and communication strategy to accelerate Fuse’s growth in the global enterprise learning and development marketplace.

Reporting directly to our Founder, your role will be a critical part of our Marketing team.

Your Responsibilities

You will be hands-on in managing and measuring the two audiences using social media channel growth metrics such as acquisition of members, active engagement and frequent engagement. You will plan and organise regular digital, face to face and virtual activities such as our platform's conversation facilitation, managing easy search access to Fuse related knowledge, creating curiosity through site design, content curation, facilitating of bottled best practise/tips and tricks and virtual community events and community face to face workshops:

• Community Growth: Responsible for growing active users and returning users engaging with our customer facing and prospect facing communities in our platform (Pink Fuse)
• Community Engagement: Able to contribute to ideas (events workshop, contents), create and execute on an engagement plan with the Marketing team and in partnership with the Services and Marketing teams
• Clients Relations: Identify advocates and encourage participation in Fuse advocacy programs
• Content: Working closely with the customer success team to capture and share customers' success stories, best tips and practisers in bite size content, conversations, virtual sessions and f2f workshops
• Digital Content: Working closely with the Marketing and Content team to ensure a consistent production of thought leadership, engaging content to share
• Strategy, Reporting & Analysis: Weekly and Monthly reporting on all metrics related to the business in terms of growth of the community participation and frequent engagement

Requirements

• Ideally coming from a background of growing digitally engaged audiences on social media sites such as Youtube
• Data Obsessed. Up to date with the latest trends, digital landscapes and able to establish rapport with industry influencers
• Experience of managing owned channels with evidence of results and strategy
• Excellent interpersonal and networking skills
• Comfortable with the creation of video content
• Able to communicate effectively with a range of functions, stakeholders, clients, prospects
• True team player and a resourceful, flexible and organised champion

Benefits

• Remote first and flexible working
• L&D - peer and platform learning - it’s at the heart of what we do
• Medical Aid
• Home-working / Wellbeing allowance
• Employee Assistance Scheme
• Retirement Annuity
• Enhanced maternity leave
• Annual leave - 22 days
• Company socials

Customer Support Agent

Job ID: BH474872

Category: Call Center, Customer Service

Specialty: Other

Customer Support Agent

Requirements

• Associate degree or equivalent work experience
• 3+ years experience in data entry
• Proficiency with Microsoft Office including Word, Excel, Outlook

Responsibilities

• Understands insurance products, procedures and system capabilities.
• Excellent data entry skills with attention to detail and accuracy on a daily basis.
• Prints faxes, emails, and file-share documents and categorizes by customer and/or state
• Performs daily quality check of completed applications.
• Pended applications are documented and followed up on weekly.
• Participates as a fully functional team member by learning and performing all team processes.
• Motivated to work independently to meet inidual productivity goals.
• Team player with a consistent positive attitude and demonstrated positive behavior.
• Generate enthusiasm around change and adapt quickly when faced with challenges.
• Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies. Ensure standards are documented.
• Identifies, documents, and takes appropriate actions for resolution of system, process, and printer issues in a timely manner. Ensures information is shared with the rest of the team members.
• Supports all department and strategic initiatives for the organization.
• Ensures that all team processes are managed with documented standard operating procedures and appropriate resources, with sensitivity is given to ergonomic issues.
• Identify, communicate, and proactively work to solve problems or issues.

The Planet Group of Companies is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based

SecurityScorecard is hiring a remote Associate Customer Success Manager (EMEA). This is a full-time position that can be done remotely anywhere in Europe.

SecurityScorecard - Third party vendor risk management platform.

Boulevard is hiring a remote Director, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Boulevard - Powering the next generation of premium salons and spas.

As an Onboarding Specialist at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their first milestone - completing their first drive on the CT platform! And, this is just the start of your interactions with Business Partners as the Customer Success Organization aims to help our Business Partners (aka fleet owners) build the most successful trucking business, on their terms.

Operating in between Sales & Customer Success, you will ensure that our fleet owners are prepared to hit the road fast, so there is minimal downtime for their business - all while showing your obsession for exceptional customer experience & satisfaction. You will ensure our fleet owners have all of the necessary items, meet CT Safety & Compliance standards, and ultimately, give drivers the tips & tricks for getting started with CloudTrucks.

A keen eye for detail & ability to synthesize information across systems and touch points will be of the greatest importance as you communicate with drivers a clear plan to get them on the road seamlessly. You will be resourceful, organized, agile, gritty, and collaborative - working cross-functionally in a growing environment.

• Communicating with fleet owners (think: super small business owners) on what steps need to be completed to get them on the road fast

• Work cross-functionally across Sales, Operations, Safety & Customer Success teams to ensure the fleet owner is supported in their start with CloudTrucks

• Prepare drivers for conducting business after onboarding, so they transition to Customer Success, Operations & Safety/Compliance teams smoothly

• Ensure that Safety & Compliance standards are met and expectations are clearly communicated to our customer base

• Support Sales in driving new business to CloudTrucks & Customer Success Managers in expanding existing fleets!

• Bachelor's Degree and/or equivalent work experience

• 1-2 years overall experience

• Previous experience in similar sales/account management/implementation role strongly desired

• Experience with GSuite - Gmail, Gcal, GDocs, GSpreadsheet

• Worked with and understands a CRM system (ie: Salesforce, Hubspot)

• High attention to detail & superb organizational skills

• Familiarity dealing with ambiguity- in fact, you thrive in it & want to make processes even better!!

• A clear and effective verbal & written communicator

• Ability to juggle multiple priorities with ease

• Experience working at a startup

A bit about our culture:

We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values and commitments. In return, we are well compensated, take pride in seeing outsized impact to our product, and have memorable experiences learning and growing alongside a truly exceptional set of peers.

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business. Recently, we raised $115 million in a Series B round. Here is a letter from our CEO that describes what's next.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Perceptyx, a CSM is known as a Customer Outcomes Manager (COM), and in this role, you will serve as the trusted advisor and internal advocate for a portfolio of our customers. You will be responsible for providing Perceptyx customers with guidance and best practices along the path to a healthy adoption of our platform and services. You will deliver ongoing support and advice around strategy and long-term planning, ensuring that customers maximize all of the benefits possible to their organization through their partnership with Perceptyx both now and into the future. In addition, you will partner with customers to improve their employee experiences and ultimately achieve greater organizational success.

In this role, you will be working primarily with our single-product customers. You will use a combination of personalized and digital touches to engage with customers and guide them toward achieving their desired business outcomes. You can also expect to play an active role in identifying simplification opportunities and testing out new ways of engaging with our customers digitally.

• Manage a book of approximately 60-80 customers, acting as their quarterback internally across Perceptyx stakeholders.
• Advise customers on best practices for transforming their employee experience and people analytics with the Perceptyx platform, including staying up to date on trends in the industry.
• Drive the healthy adoption of our products and solutions by conducting regular partnership strategy meetings with senior customer stakeholders (e.g., Partnership Kickoff, Annual Planning, Partnership Review.)
• Review usage data, health indicators, renewal timing, and growth opportunities to manage success plans for assigned customers in partnership with the Customer Sales team.
• Educate customers on the power of the Perceptyx platform, our full suite of solutions, and the business challenges they solve.
• Inform the future of the Perceptyx platform through product feedback requests and proposals, both internally and customer-driven.
• Drive customer advocacy through references, referrals, and case studies.
• Identify simplification opportunities and test out new ways of engaging with our customers digitally.

Requirements

• 2+ years of experience in B2B SaaS Customer Outcomes/Customer Success roles.
• Track record of success in customer retention and growth through driving adoption, engagement, and delivering value in a customer-facing role.
• Active listening skills, curiosity, and empathy for customer needs.
• Collaborative working style - ability to bring erse groups of team members together to solve customer problems.
• Sense of ownership and passion for helping customers realize their intended value.
• Consistent diplomacy and poise while working through customer issues and escalations.
• Familiarity with employee experience, HR technology, Salesforce.com, or Customer Success Platforms (e.g. Gainsight) is a plus.

Benefits

• Excellent Medical, Dental, and Vision benefits for you and your family.
• Immediate 401k with a company match.
• Flexible workday schedules (we trust you to get the job done, wherever you're at)

We celebrate ersity and an inclusive environment. Perceptyx is committed to providing an atmosphere of mutual respect where equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Perceptyx is proud to be an equal opportunity employer.

Interested in interviewing? Please apply by responding with your updated resume.

At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. 

As a Customer Success Manager, you will partner with our clients throughout their customer journey to ensure they are getting the most out of their membership. You will ensure strong product engagement throughout their membership and renew the client’s membership prior to expiration. You will show exemplary aptitude and capability in reducing customer churn and improving brand loyalty by proactively managing your book of business and understanding your clients’ reason for purchase. This is not a transactional customer service role. You own the customer throughout their journey.

This position is remote eligible.

Role Summary:

• Ensure that each client is set up with an engagement strategy to ensure that all their business goals and expectations are met
• Ensure that each client is aware of all the product offerings available and their value
• Drive registrations to our annual Summit event as well as securing registrations for onsite events
• Generate leads for other departments through building relationships with existing book of business
• Cross-sell members into additional products with in the product ecosystem 
• Renew client membership prior to scheduled expiration

• Minimum of 3 years’ experience in an account management or full cycle sales role at a company with multiple membership/subscription based product offerings
• Bachelor’s or Associate’s degree preferred but equivalent skills and previous work experience would also be acceptable
• Proficiency in MS Windows, MS Office Professional (including Outlook, Excel & Word)
• Prior experience with a CRM system
• Familiarity with NetSuite preferred
• Track record of meeting quarterly and annual targets
• Unbeatable listening, verbal and written communications skills
• Strong phone skills are essential (85% of role is phone based)

What Spear Offers

• Beautiful Facility
• Company Sponsored Events (Think costume contests, holiday parties and 5k’s!)
• The Most Amazing Coworkers Around
• Spear Cares
• Great work/life balance
• Regular Town Halls and CEO Lunches
• Career Development Pathways
• Flexible Time Off plus Spear Holidays
• And much more!

Spear Education deeply values ersity and what it brings to our communities and our organization. 

Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way. 

We are allies in, and advocates for, our shared humanity.

All your information will be kept confidential according to EEO guidelines.

Wir sind die deutsche Tochter von Pearson PLC, dem weltweit größten Bildungsunternehmen und Marktführer von Courseware-Lösungen (Bücher, Blended Products und Digitale Lösungen) für den Einsatz im Rahmen von Universitäts- und Hochschulstudiengängen. Seit August 2011 zählt auch der STARK Verlag als Anbieter von Lernhilfen für Schüler*innen aller Klassenstufen zur Pearson Gruppe.

Die Sparte Pearson English Language Teaching ist einer der weltweit führenden Anbieter im Bereich des englischen Sprachunterrichts. Print wie auch digitale Komponenten sind feste Bestandteile unseres Portfolios für Lehrende und Lerner der englischen Sprache. Wir suchen zum nächstmöglichen Zeitpunkt eine/n Kundenberater Technischer Support ELL (m/w/d) in Vollzeit.

■ Du betreust und berätst aktiv und iniduell Kunden im technischen Bereich und unterstützt sie bei der Auswahl von Produkten.

■ Technische Probleme diagnostizierst und behebst du innerhalb vereinbarter Fristen.

■ Du bist gerne im Austausch mit Kunden und kannst durch gezieltes Befragen, die Ursachen und Probleme schnell erfassen.

■ Du kommunizierst mit Kunden via Telefon, E-Mail oder im Chat über ihre Anliegen.

■ Du weißt ungelöste Probleme ordnungsgemäß zu eskalieren und Kundenrückmeldungen an das zuständige interne Team weiterzuleiten.

■ Du hast den Anspruch Kunden schnelle und korrekte Rückmeldungen zu geben.

■ Das Protokollieren der Vorgänge über eine CRM-Anwendung ist für dich selbstverständlich.

■ Du besitzt solide Kenntnisse in Microsoft Office, insbesondere Word und Excel.

■ Du zeichnest dich durch eine hohe Servicebereitschaft aus.

■ Du bringst ein sehr gutes technisches Verständnis mit und arbeitest dich schnell in neue Software-Systeme ein.

■ Du verfügst über eine ausgeprägte Sozialkompetenz und arbeitest gerne im Team.

■ Idealerweise konntest du bereits Erfahrungen im Kundenservice sammeln.

■ Du bringst verhandlungssichere Englischkenntnisse mit und beherrscht vorzugsweise zudem noch Französisch.

■ Flexible Arbeitszeiten (Gleitzeit)

■ Möglichkeit zur Mobilen Telearbeit

■ Familienfreundlichkeit

■ Entgeltfortzahlung bei Erkrankung des Kindes (über das gesetzliche Maximum hinaus!)

■ Betriebliche Altersvorsorge

■ Kernsaniertes Büro in bester Lage mit neuen Möbeln, wie z.B. höhenverstellbare Schreibtische

■ Kantine in direkter Nachbarschaft zum Verlagsgebäude

■ Bis zu 165€ Fahrtkostenzuschuss

■ Mitarbeiterparkplätze

■ Betriebsfrei an Weihnachten & Silvester sowie halben Tag frei am Faschingsdienstag

■ Sonderurlaub für bestimmte Anlässe

■ Zugriff auf alle Pearson E-Books und Online Trainings

■ Bildschirmarbeitsplatzbrillenzuschuss

■ Todesfallschutzversicherung

■ Kostenlose Wasserspender sowie Heißgetränke

■ Flache Hierarchien

■ Du-Kultur, die ein sehr kollegiales und persönliches Arbeitsklima schafft

Wir bieten dir ein vielfältiges Aufgabengebiet in einem erfolgreichen Unternehmen und den Freiraum für die Entwicklung eigener Ideen. Mit unseren Produkten helfen wir Menschen dabei, durch Lernen mehr aus Ihrem Leben zu machen. Trag auch du dazu bei!

Fühlst du dich angesprochen?

Dann bewirb dich bei uns mit deinem aussagekräftigen Lebenslauf sowie einem Motivationsschreiben, aus dem deine Verfügbarkeit und deine Gehaltsvorstellungen hervorgehen.

Die Pearson Deutschland GmbH legt Wert auf Chancengleichheit, daher freuen wir uns über Bewerbungen von Menschen mit Behinderung, jeder Herkunft und jeden Geschlechts.

Wir sind die deutsche Tochter von Pearson PLC, dem weltweit größten Bildungsunternehmen und Marktführer von Courseware-Lösungen (Bücher, Blended Products und Digitale Lösungen) für den Einsatz im Rahmen von Universitäts- und Hochschulstudiengängen. Seit August 2011 zählt auch der STARK Verlag als Anbieter von Lernhilfen für Schüler*innen aller Klassenstufen zur Pearson Gruppe.

Die Sparte Pearson English Language Teaching ist einer der weltweit führenden Anbieter im Bereich des englischen Sprachunterrichts. Print wie auch digitale Komponenten sind feste Bestandteile unseres Portfolios für Lehrende und Lerner der englischen Sprache. Wir suchen zum nächstmöglichen Zeitpunkt eine/n Kundenberater Technischer Support ELL (m/w/d) in Vollzeit.

■ Du betreust und berätst aktiv und iniduell Kunden im technischen Bereich und unterstützt sie bei der Auswahl von Produkten.

■ Technische Probleme diagnostizierst und behebst du innerhalb vereinbarter Fristen.

■ Du bist gerne im Austausch mit Kunden und kannst durch gezieltes Befragen, die Ursachen und Probleme schnell erfassen.

■ Du kommunizierst mit Kunden via Telefon, E-Mail oder im Chat über ihre Anliegen.

■ Du weißt ungelöste Probleme ordnungsgemäß zu eskalieren und Kundenrückmeldungen an das zuständige interne Team weiterzuleiten.

■ Du hast den Anspruch Kunden schnelle und korrekte Rückmeldungen zu geben.

■ Das Protokollieren der Vorgänge über eine CRM-Anwendung ist für dich selbstverständlich.

■ Du besitzt solide Kenntnisse in Microsoft Office, insbesondere Word und Excel.

■ Du zeichnest dich durch eine hohe Servicebereitschaft aus.

■ Du bringst ein sehr gutes technisches Verständnis mit und arbeitest dich schnell in neue Software-Systeme ein.

■ Du verfügst über eine ausgeprägte Sozialkompetenz und arbeitest gerne im Team.

■ Idealerweise konntest du bereits Erfahrungen im Kundenservice sammeln.

■ Du bringst verhandlungssichere Englischkenntnisse mit und beherrscht vorzugsweise zudem noch Französisch.

■ Flexible Arbeitszeiten (Gleitzeit)

■ Möglichkeit zur Mobilen Telearbeit

■ Familienfreundlichkeit

■ Entgeltfortzahlung bei Erkrankung des Kindes (über das gesetzliche Maximum hinaus!)

■ Betriebliche Altersvorsorge

■ Kernsaniertes Büro in bester Lage mit neuen Möbeln, wie z.B. höhenverstellbare Schreibtische

■ Kantine in direkter Nachbarschaft zum Verlagsgebäude

■ Bis zu 165€ Fahrtkostenzuschuss

■ Mitarbeiterparkplätze

■ Betriebsfrei an Weihnachten & Silvester sowie halben Tag frei am Faschingsdienstag

■ Sonderurlaub für bestimmte Anlässe

■ Zugriff auf alle Pearson E-Books und Online Trainings

■ Bildschirmarbeitsplatzbrillenzuschuss

■ Todesfallschutzversicherung

■ Kostenlose Wasserspender sowie Heißgetränke

■ Flache Hierarchien

■ Du-Kultur, die ein sehr kollegiales und persönliches Arbeitsklima schafft

Wir bieten dir ein vielfältiges Aufgabengebiet in einem erfolgreichen Unternehmen und den Freiraum für die Entwicklung eigener Ideen. Mit unseren Produkten helfen wir Menschen dabei, durch Lernen mehr aus Ihrem Leben zu machen. Trag auch du dazu bei!

Fühlst du dich angesprochen?

Dann bewirb dich bei uns mit deinem aussagekräftigen Lebenslauf sowie einem Motivationsschreiben, aus dem deine Verfügbarkeit und deine Gehaltsvorstellungen hervorgehen.

Die Pearson Deutschland GmbH legt Wert auf Chancengleichheit, daher freuen wir uns über Bewerbungen von Menschen mit Behinderung, jeder Herkunft und jeden Geschlechts.

Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as a part of a small but growing team? Then we’re looking for you!

With over 1,400 customers we are looking to expand our Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.

The Customer Success Manager is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is successful implementation. You will serve as the point of contact for accounts during the FMX implementation process, working to understand their current processes, pain, and future goals. You can expect to dedicate 10% of your time to support, 10% to specific projects, and 80% to client onboarding. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.

Requirements

Responsibilities:

• Guide customers through the implementation process and understand the organization’s current processes, pain points, and goals
• Serve as the dedicated point of contact for accounts during the implementation process and own the overall customer relationship by increasing adoption and satisfaction
• Maintain and enforce a 60-day implementation process
• Collect and document success stories, quotes, and key use cases from customers and report them to the Marketing team
• Upsell and cross-sell additional features of the FMX software
• Record implementation meetings, phone calls, and miscellaneous tasks in Gainsight
• Conduct form configurations as necessary for new and existing customers

Experience & Qualities:

• You have a proven advanced knowledge of the FMX software
• You are advanced in Microsoft Office, specifically Microsoft Excel
• You are excellent at building and nurturing relationships, both internally and with customers
• You have a consistent high standard of integrity and ethical behavior
• You are able to effectively communicate with customers, while empathizing and understanding what success means to them
• You have an understanding of when to proactively reach out to customers
• You are able to be flexible and occasionally work outside of our FMX standard operating hours
• You effectively communicate with customers in clear and simple terms
• You have an innovative way of thinking to creatively solve problems
• You have a positive, customer-centric attitude
• You are self-motivated and complete work in a timely manner
• You’re an expert on the FMX implementation and onboarding process

Benefits

• You'll build a career: As a valued member of our team, you will have opportunities to develop in areas that fit your strengths. We want you to grow with us and most importantly, enjoy what you do!
• Be the face of FMX: We have a great product and you get to show it off! You’ll be front and center, sharing your expert product knowledge and building strong relationships with our customers.
• You’ll make a significant impact: We aim to make our customers’ lives easier by delivering world-class service. Whether that's resolving a complicated technical issue, designing a workflow to help improve operational efficiency, or providing data-driven insights in a business review, you’ll ensure that our customers are receiving optimal value from our product.
• Become an innovator: We’re here to elevate the customer experience. Our customers’ satisfaction is extremely important to us and we make sure to bring our A-game each and every day. Our customer advocacy, speedy responses, and creative solutioning set us apart from the competition.
• Work from home: At FMX we are remote-first, but you’re welcome to use our office as you need. We keep our break room stocked with free snacks and drinks 24/7. We also have an office kegerator.

You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.

"

About UsLTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.

We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.

Lead LTSE investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times-best-selling author, and the creator of the Lean Startup methodology.

The RoleAn opportunity to join the team responsible for the customer success of our flagship SaaS product, LTSE Equity, the largest cap table management solution on the market that helps startups issue stock, model fundraising, and manage stakeholder relationships.

Our team is small, and you will work closely with your colleagues on teams throughout the business. Every member of our customer success team is a full participant and is actively engaged in enabling the team to meet three goals. The first of which is to retain our customers by helping them get the most out of our product. Next, supporting our sales team to close deals. And lastly, to be the subject matter experts on equity management software.

You will:

* Onboard customers and set-up / migrate their equity data.

We’re looking for someone who has:

* Exceptional writing, project management, interpersonal skills, and attention to detail.

Nice to haves:

* You are curious and practice operating with a beginners' mindset.

Benefits include:

* People. Work in a mission-based company with skilled, committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to ersity, equity, and inclusion.

LTSE is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.

LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.

",

Job Purpose: A Customer Solutions Partner I (CSP I) is responsible for planning, managing, and successfully delivering projects during managed events for our mid-enterprise customers. A CSP I serves as the main point of contact with customers during their managed events and ensures projects are delivered on time while meeting the customer’s stated and implied business needs. A CSP I is focused on delivering timely, efficient, exceptional projects using the Perceptyx core product.

What You Will Do:

• Serve as the main point of contact for survey projects
• Manage episodic projects for customers in the Mid Enterprise (<10k employees)
• Identify, capture, and effectively communicate customer issues to leadership
• Flag procedural gaps or issues to leadership to drive efficiencies
• Work closely with the Customer Solutions Manager in providing a successful project for the customer
• Gather system requirements from customers while providing guidance on best practices
• Create a checklist plan for each customer, detailing the tasks that need to be completed for a timely and successful project and communicating those to the customer
• Guide customers in using the Perceptyx core product through best practices and efficient timelines
• Communicate with customers via email, phone and Zoom throughout the duration of the project
• Prepare, coordinate, and lead project-specific meetings between customers and appropriate Perceptyx team members
• Identify and analyze project risks and dependencies on an ongoing basis to ensure successful projects
• Knowledge sharing across all projects including key decisions made, customer roles and stakeholder information, and relevant information tied to the customer outcomes

Requirements

• 2 years of successful experience in the Perceptyx Customer Care, Implementation, or Platform Services teams exhibiting strong project management qualities OR two years working directly with customers in a SaaS or survey organization
• Successful experience in working with mid-enterprise customers (<10K employees) preferred

• Four year college degree preferred

• Capability to follow processes, manage projects efficiently, and guide customers towards best practices

• Demonstrated ability to manage multiple projects concurrently

• Demonstrated tech-savviness

• Excellent verbal and written communication skills

• Strong, effective decision-making and multi-tasking skills within stringent deadlines

• Ability to deal with ambiguity and adapt to changing situations

• Strong organizational and time management skills

• Willingness to work with people from erse backgrounds and experiences

Benefits

• Excellent Medical, Dental, and Vision benefits for you and your family.
• The ability to Disdain the Status Quo in a scaling, collaborative work environment.
• Flexible workday schedules (we trust you to get the job done wherever you're comfortable)
• An engaging work environment named one of the INC 5000 Fastest-Growing Private Companies for the 5th year in a row!

We celebrate ersity and an inclusive environment. Perceptyx is committed to providing an environment of mutual respect where equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Perceptyx is proud to be an equal opportunity employer.

Interested in interviewing? Please apply by responding with your updated resume.

"

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE

The Tenant Turner software makes leasing a home an easier, more pleasant experience. To our property management customers, you will be the friendly guide, using your product mastery, patient empathy, and problem-solving artistry to help them through any troubles they encounter. To our team, you will be a customer expert, the pulse of our users, and committed to ensuring customer voices are heard.

Tenant Turner is a small team of dedicated people doing big things. Upon joining our five-person Customer Success team, you'll train new customers over screenshare and help existing customers via chat and scheduled calls, so they are successful using Tenant Turner. As you have conversations with our users, you’ll understand their needs and concerns and become proactive, anticipating their future questions and stumbling blocks and thereby further enhancing the customer experience.

When more in-depth questions arise, you'll e into the software to thoroughly test and, if need be, document your observations for our engineering team. You'll set expectations with customers and share proactive updates along the way as problems get solved.

You'll also have the opportunity to contribute new and updated articles to our help center (http://help.tenantturner.com) that is used not only by users for self-service but also by the Customer Success team to quickly provide well-documented help while chatting with customers.

Tenant Turner has enjoyed 100% net revenue retention over the last few years and we take pride in our reputation for having the best customer service in the industry. If you have experience in SaaS support and want to join a friendly, driven team where you'll have a big impact, look no further!

ABOUT TENANT TURNER

At Tenant Turner, we believe thoughtfully-built technology is the most powerful way to help people address real life challenges so they can spend time living what matters. For the past eight years, we’ve worked with thousands of property management professionals across the United States and Canada to automate their most cumbersome, activity-laden, and disruptive tasks by with the friendliest, most effective leasing software for residential property management.

The earliest version of Tenant Turner was designed in that most stereotypically-startup of places: a garage. Even after years of continuing to build the product and business and establishing a nationwide customer base, we remain scrappy and resourceful.

We are alums of Y Combinator (summer 2015) and Lighthouse Labs (fall 2014).

RequirementsOur team is balanced, upholds integrity, takes initiative, finds joy in thoughtfulness, and takes pride in applying simple solutions to complex problems. We want you to apply if:

* you have 3+ years experience in software as a service (SaaS) customer service or customer success.

Benefits

* Competitive salary

ApplyPlease apply via Workable: https://apply.workable.com/tenant-turner/j/0C16B5B2B6/

",

Goldcast is transforming the future of event marketing through an integrated event orchestration platform purpose built for B2B marketing and sales teams.Modern B2B marketing is all about engaging customers and building communities. Archaic marketing channels such as emails and webinars have proven to be ill suited for that. We believe that events will bridge that gap and be a key driver in the modern enterprise’s GTM tech stack. Goldcast is unlocking events as a marketing channel by building the Marketo for B2B events (a $25bn market/~30% of B2B marketing spends)-helping enterprises deliver, scale, and measure events that drive revenue in an integrated platform purpose built for B2B marketing and sales teams.We launched the product in general availability in Jan'21 and have seen tremendous growth since then 🚀. Today, we count Github, Zuora, Amplitude, Drift, Attentive Mobile and 100 other top B2B firms as our customers and have been getting a lot of customer love 🥰The company was founded at Harvard Business School in the summers of 2020. We have since raised $11.5mn in venture capital and have grown from 10 to 100+ team mates across US and India in the last 1 year. Get to know us better 👉 https://www.goldcast.io/We are committed to assembling an unrivaled team of operators, designers, technologists, and adventurers who aim to create something magical on the cross roads of video communication and martech. As an early crew member, you'll have enormous impact on both our product and company culture. If you're excited about our mission, and believe you might be a fit, we'd love to hear from you! #LocationRemote

At IRI, we deliver growth to clients based on big data—our predictive analytics and forward-thinking insights help CPG, OTC, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.

For IRI colleagues, we focus on the moments that matter. From meaningful work and impact to continuous improvement we challenge ourselves to grow both professionally and personally. You'll feel a true sense of connection and purpose in your work and will craft the direction of your career in a highly personalized way. No matter the department you join, you'll find yourself constantly growing and developing the skills of the future to deliver client growth. We believe in the undeniable strength that erse people, culture, thought and skill bring to our business, our clients, our people and our communities. We are committed to nurturing a dynamic culture that embraces and celebrates openness, collaboration, creativity, equity, inclusivity and growth for all.

Overview of the role:

Head of Client Health mission is to drive the effectiveness and efficiency of our global Client Health program. Working with the global leadership team in a matrix organization, CRM system administrators and Subject Matter Experts from across the business, you will drive the vision and strategy of our client heath, transforming the way we work with and support our clients, ensuring the experience they have with us during their entire journey from sales to renewals, is nothing but exceptional.

Lead the Supply Chain COE global Client Health program – design & implement the right strategies for optimizing client experience, driving client health, retention and loyalty across the entire customer journey. Shape the program in a way that improves internal operations, reduces churn and drives new business opportunities through greater advocacy and reference ability.

Main role responsibilities:

• Implement and lead a client experience management & voice of the client program to collect, analyze and act on client feedback
• Influence future lifetime value through higher product adoption, client satisfaction and overall health scores
• Own the health score – a key business metric, compiling regular updates to the global leadership, ad hoc deep-es and insights as to where we have risks and churn. Liaise with colleagues to take corrective actions
• Enhance program with best practices to make the customer health score more predictive and a true indicator of client health
• Act as impartial main point of contact to drive change management for enhanced customer health processes
• Establish and manage detailed journey maps for every phase of the client journey, identifying pain points, work with colleagues to define a prioritized roadmap of experience improvements
• Stay up to date on market trends within the customer success / experience world; share trends in client health with cross-functional teams in an effort to promote customer centric behavior across the entire organization
• Work on improving design, layout, and functionality of the Gainsight platform
• Ensure all changes are designed with the user journey and experience in mind, and user acceptance testing (UAT) is carried out to minimize issues
• Drive best practices sharing and training for the customer health program
• Manage the Gainsight relationship, ensuring performance levels and service level agreements are met and maintained

Skills and Experience Required:

• Relevant experience in customer health
• Proven experience leading teams, driving software adoption and leveraging customer success best practices
• Experience in change management and transformation
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Understanding of customer success with a passion for achieving and sustaining the highest standards of experience for our clients and colleagues in every respect
• Role model for customer obsession
• Extensive experience in a similar role within a SaaS B2B environment
• Confidence in advocating for best practice
• Excellence in providing end user support
• Familiar with reviewing, analyzing and understanding data
• Strong project management and task organization skills
• Enjoys “getting their hands dirty” by digging into complex operations
• Takes high degree of ownership over their work
• Strong advanced Excel skills
• Preferred experience of working with SFDC and Gainsight

The Customer Success Manager (CSM) is fundamentally responsible for keeping customers and making them successful so they become advocates and invest more with Intellum through renewals and expansions. CSMs help close the “consumption gap” by helping customers attain greater learner engagement, greater program value, and driving the maturation of the customer’s education program. The CSM is also responsible for maintaining and improving the overall health of the customer. The CSM owns the strategy used to attain the customers’ business objective. This role must be able to provide product guidance, strategic advice, and best practices, while understanding Intellum’s learning and development theory. The CSM must attain a comprehensive understanding of Intellum products. The CSM is responsible for the performance, stability and expansion of their portfolio of assigned accounts. This can be measured through operational scalability of the platform, management of a customer maturity model, advancement of customer business outcomes, customer health score, customer relationship satisfaction, year-over-year organic growth in engagement, revenue and customer renewal.

• Regularly align customers’ strategic business and operational objectives with education initiatives to maximize their effectiveness, while holding yourself and the customer accountable to mutually agreed timelines and goals
• Maintain sponsor and program-level engagement, up to and including executive decision maker; foster and elevate customer relationships to become a trusted advisor on their high-value business problems
• Leverage the Intellum Methodology for helping customers adopt and extract value from Intellum products, which positions Intellum and the CSM, as a long-term trusted advisor
• Improve the overall health of the customer through proactive and reactive interventions, including identifying, escalating, and mitigating customer risks in a timely manner
• Adhere to prescribed Customer Lifecycle Touchpoints that include high value discussions like Product Roadmap vision (not just status calls)
• Consistently strive toward increased customer value and ROI by using analytics to determine areas of opportunity for further enhancement to platform use, including driving customer to maximize licensed users via Engagement Strategy best practices and leveraging more product capabilities where possible
• Partner closely with the Support, Product and Engineering teams to efficiently and effectively solve customer challenges with a sense of urgency while being collaborative in all cross-functional internal engagements
• Based on ever-increasing knowledge of the platform, provide strategy on how best to utilize the platform to support customers’ business objectives
• Collaborate with internal teams including Marketing, Product, Implementation and Sales to plan and execute customer marketing, retention and value driving initiatives, including Advocacy and Referral goals
• Proactively drive customer renewals and aspire to make each renewal an order-taking non-event so sales is essentially not needed
• Partner closely with the Sales counterparts on expansion and renewal strategy
• Listen and respond to Voice of the Customer (VoC) programs; advocate for and be the VoC internally to influence product direction and other strategic decisions

• Knowledge Mastery: Attain and maintain a “mastery” of our product and our industry
• Problem-Solving Ability: Demonstrate sincere curiosity and problem-solving ability to fully understand the customer’s problem or pain-point and how best to provide guidance or solicit assistance to resolution
• Relationship Building: Foster and maintain business-level relationships with Customers at multiple levels of their organization

Requirements

Required Skills

• 4+ years of experience in Customer Success, Technical Account Management, or Management Consulting
• Experience in working with complex, multi-isional, multi-geographical customers
• Strong leadership skills
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and recommend a design for effective processes
• Bias for action with a strong work ethic, positive attitude, high energy level and the ability to thrive in a virtual team environment who lives our values of simplicity, honesty, and innovation
• Passion for education and learning science technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Extremely organized and detail-oriented
• Be a practiced problem-solver with sincere curiosity and ability to dissect and understand the WHY of the problem
• Ability to autonomously manage relationships with senior people at outside parties (e.g., customers and partners), with the ability to navigate challenging customer situations
• Prioritize and manage multiple concurrent tasks/projects in a fast-paced, deadline and metrics driven environment while deliver quality results
• Anticipate roadblocks or problems and pivot according

Preferred Skills

• 5+ years in customer success role with technical experience
• Previous experience with Learning Management Systems strongly preferred
• Experience in learning and development/adult education as a practitioner
• Account and Project Management experience
• SaaS software experience
• Experience with Gainsight or other Customer Success Platform
• Salesforce knowledge a plus
• Proficient in Mac OS
• Proficient in Google Suite

Education

• Bachelor’s degree in related field or equivalent combination of experience

• Occasional irregular work hours
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Benefits

• Insurance
  • Medical - 100% of employee premiums covered for some employee only plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • 401(k) with matching (US Based Only)
• Education (Available to all employees)
  • $3,500 per year in educational funds (“Boost Budget”)
• Unlimited PTO

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

Intellum is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.

MessageMedia is a leading tech organization with a mandate for ongoing growth over the next two to three years. With an appetite for global expansion, MessageMedia has doubled in size in the last two years through acquisitions and organic growth.  

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers by creating engaging mobile experiences that customers love.  

The role 

As the TFN Verification Specialist, you will be the key representative to contact customers by phone to engage, support, and instruct them to fill out verification forms. You will be a master in customer service skills and provide a pleasant, patient, and top-notch experience to our customers throughout this process. This is a contractual role that will be needed through September 30th, 2022 with the possibility of extension through mid October, 2022 based on need. Training and documentation will be provided. 

Colorado based preferred.

Key responsibilities: 

· Contact customers by phone to engage and assist them in filling out verification forms. 

· Showcase a pleasant and patient demeanor while assisting in verification process. 

· Serve as subject matter expert in supporting customers to fill out verification form online. 

· Assisting in filling out a tracking spreadsheet for customers with multiple TFNs. 

· Verify information collected is accurate and complete. 

· Coach the customers in best practices and use judgement to determine if the info provided will be accepted or rejected. 

· Work with support and CSM/AM groups on outreach and escalations 

· Updating systems to show progress and current status 

· There may be a need to provide alternative language or sending options. 

· Care factor – cares about doing a great job. Doesn't have a ‘9 to 5' attitude 

· Driven to provide a great customer service and support (not to simply ‘make the sale' and move on) 

· A self-starter, works with minimal supervision and understands how to target accounts to open up new opportunities 

· Hungry – strong internal drive to win, to hit & exceed targets 

· Adaptable – accepts and responds positively to feedback. Driven to improve.

Smartling is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Ireland.

Smartling - Translation management platform to localize your content across devices and platforms.

Flockler is a self-service social media marketing platform based in the UK & Finland, with all our employees working remotely. Our 1300+ customers worldwide include the likes of Metallica, GoPro, Silicon Valley Bank, and many more.

We are looking for a part-time Customer Support Representative in the United States. Our preferred time slot is between 9 am-5 pm (PDT/PST), but the exact slot and hours are negotiable.    

Your role

Your role is to gradually take over the support for the US market and timezones we struggle to cover with our current support team based in Europe. We will provide you with training for the job, extensive internal and external documents, and internal support.

Your typical day includes:

• Responding to customer questions via email and live chat
• Proactively contacting our existing customers and helping them succeed
• Sharing and discussing customer feedback with the rest of the team
• Documenting frequently asked questions and improving internal/external help materials

This is you

We are looking for an energetic person with a getting things done mindset. Our typical customer is a marketer working for a B2C brand and basic knowledge of social media and online marketing will help you in the job. At Flockler, we are passionate about customer success and happiness and are looking for someone who shares our enthusiasm!

What we offer

We offer an exciting role in a team working remotely, and excited about the service we provide. You will get to work with some of the world’s largest companies and learn the nuances of constantly evolving social media channels and marketing. In addition, we will support you when customers are demanding or have challenging questions. We love customer feedback and constantly look for ways to improve the customer experience.

Salary and compensation

Location

Keeper is hiring a rock star Consumer Support Specialist to join our successful, highly collaborative B2C support team. This can be a 100% remote position!

Join one of the fast growing Cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!

About Keeper

Keeper Security, Inc., ("Keeper®"), the creator of the leading cybersecurity software, is transforming the way organizations and iniduals protect their passwords, secrets and sensitive digital assets to prevent data breaches and cyberthreats. As a leading cybersecurity defense platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is SOC 2 Certified, ISO 27001 Certified and utilizes best-in-class encryption to safeguard its customers. Keeper Security is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM. Insight Partners invests in high-growth technology companies that drive transformative change in their industries. Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report.

About the Job / About the Team

Shift: Friday - Tuesday

Hours: 8:30am to 5:00pm CST

Join a close knit group of Support Specialists who are crushing it in our industry's space. The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information. You're a top candidate if you:

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management
• Love applying a positive and professional attitude and image for all internal and external customers
• Can maintain quality in a fast-paced environment
• Want to uphold company policy and procedures
• Excel at maintaining confidentiality
• Follow outlined procedures as they pertain to support team guidelines
• Are comfortable performing other functions as assigned by management

Requirements

• Associate Degree or equivalent work experience
• Must have at least one-year experience in customer support
• Hands-on Proficiency in Microsoft Office Suite and GSuite
• Proficiency working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
• Must have strong keyboarding skills - i.e. 40+ wpm
• Must be polite, organized, punctual and detail oriented
• Excellent in-person, phone and written customer communication skills
• Proven experience succeeding in a high volume work environment
• Ability to manage time effectively and work independently
• A self-motivated, curious learner and a team player

Preferred:

• Speaking another language such as Italian, German, Japanese or Portuguese is a plus
• Prior experience in software support is a plus
• 2+ years of experience working in call center environment is preferred
• Ability and desire to work a flexible schedule
• Bachelor's Degree is preferred

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Sinch Email prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?

The shift we are looking to fill is Sunday - Thursday 4:00am - 1:00pm CST

Application Support Administrators should be able to:

• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)

Our Team

We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.

Knowledge/Skills/Ability

• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service

• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Requirements

• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support

• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

• Manage a book of strategic customers and build strong relationships to help them achieve their goals

• Develop and execute customer success plans, tracking and reporting on key metrics for customer adoption and overall customer success

• Partner with technical success to effectively manage onboarding by understanding the goals, timelines, and milestones of the customer

• Act as a domain expert and consultant to develop and propose solutions that help customers meet their goals efficiently and effectively

• Develop strategic presentations to support key milestones along the customer journey

• Continuously identify and define new use cases for Stackwatch products

• Effectively address customer satisfaction and manage a erse set of issues, participate in issue triage and prioritization alongside the Product team

• Identify upsell and growth opportunities, partnering with Sales to ensure growth attainment

• Provide regular status updates to the Stackwatch leadership team, including retention, churn, and upsell opportunities

• Play a key role in building the foundation of our Success team through major projects like mapping the customer journey and developing periodic review cadences and scripts.

• Embrace ambiguity and take on responsibilities outside your normal duties and/or comfort zone

• 5+ years experience in Customer Success or Account Management

• Eager to help customers solve problems and succeed with Stackwatch solutions

• A healthy dose of customer-facing experience with a splash of technical expertise, preferably in the infrastructure monitoring and/or Kubernetes space

• Familiarity with the SaaS customer journey and a proven track record of successfully managing a portfolio of 20-40 enterprise accounts

• Proven ability to drive continuous value of product(s)

• Strong desire to work collaboratively with cross-functional teams

• Demonstrable clarity of thought and top-notch organizational skills

• Flexibility, adaptability, and a positive, solution-oriented mindset

• Impeccable communication abilities (written, verbal, and presentation) and unassailable judgment

• Strong leadership skills, with the ability to talk to a variety of stakeholders—both technical and executive

• We evaluate our pay scales on a semiannual basis to ensure competitiveness with the upper end of the market for comparably-sized companies, and maintain equitable and transparent compensation policies and processes. Placement within the range will be based on skillset and experience.

• The range for this position is: $100k-$160k

• The equity compensation for this position is 0.02% – 0.08%

Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.

We’re seeking a technical East Coast Customer Support Specialist to provide our customers with a best-in-class user experience. Soofa’s customers range from cities to residents and visitors of Soofa communities to advertisers small and large. As our first in-house Customer Support Specialist, you will efficiently and effectively triage and solve all customer requests in our fast-growing startup while reporting into our VP of Operations.

Soofa is committed to building a erse staff and strongly encourages BIPOC and minority applicants. Remote applicants (U.S.-based only) welcome. Learn more about Soofa's culture here.

Responsibilities

• Implement customer support processes to enhance customer satisfaction
• Assess support statistics and prepare detailed reports on your findings
• Respond to customer queries in a timely and accurate way, via chat, email, or phone
• Identify customer needs and help customers use specific features
• Share feature requests and feedback with Soofa’s product, sales, and marketing teams
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Spread the Soofa Love by following up with customers to ensure their technical issues are resolved

Requirements

Qualifications

• 3+ years’ experience as a Customer Support Specialist or similar highly technical CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools

Candidate Characteristics

• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain open-minded and objective
• Capacity to accept and utilize constructive criticism
• Excellent problem-solving skills
• Comfortable learning new software
• Self-driven and able to independently handle multiple tasks at the same time
• Strong analytical skills

Bonus Points For

• Experience using Freshdesk
• Familiarity in the smart cities space and/or working with municipalities as a customer category

Benefits

• Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
• Free short- and long-term disability and life insurance
• Generous healthcare, dental, and vision plans
• Paid family time and parental leave
• Flexible PTO
• Dog-friendly office
• Virtual and in-person team events
• Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

WHAT WE ARE LOOKING FOR

     We are looking for an experienced Customer Success Manager to handle our US & global customer base. Fundamentally, you will be supporting new customers, managing accounts, and building long-term relationships.

WHAT YOU’LL DO

• Qualify, pitch, and close new account leads (until a sales team is hired).

• Successfully grow and manage a book of business within your territory.

• Onboard new customers and manage a erse portfolio of existing users.

• Host client training sessions.

• Ensure new customer deployment and continued use of platform.

• Engage with key contacts to build an ongoing relationship around feedback, updates, and support.

• Renewal contract negotiations.

• Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute the goal-setting efforts.

• Engage in country and industry-specific outreach and marketing initiatives.

• Support the product team through customer feedback.

• Help provide frontline customer support through online chat, email, and video strategy calls.

• Coordinate key translational efforts of product marketing/support material.

• You’re experienced. You have at 2+ years in a customer-facing role as a Customer Success Manager or an Account Manager with experience in managing a portfolio of erse customers.

• You’re a people person. You have strong written and verbal communication skills, and are comfortable communicating with customers through multiple channels like email, chat, video call, and phone.

• You value relationships. We love our customers, but we also like the people we work with. As a member of the team, you will be a part of a dynamic, startup environment where you’ll help contribute to the success and culture of the company.

• Location: We are a remote-work company so you can be anywhere, but you'll need to be available to support customers during US hours.

NICE-TO-HAVE

• Comfortable serving customers from different countries.

• Ability to learn quickly and be flexible. We have many customers in different industries, so the customer situations will be quite varied. Experience in e-commerce and game development is a bonus.

• Expertise in Zoom, Intercom, and Asana preferred.

• Familiarity with online tools including Loom, Google Docs, Notion, and Slack.

• A proactive approach to anticipating needs and solving problems for our customers.

• Worked remotely before, or know that you’d work well with a remote team.

• You must be fluent in English, but let us know if you are bilingual (Japanese, Korean, German, Spanish, Russian, or Ukrainian).

TEAM, CULTURE, VALUES

     We have been fully remote since our start in 2008. We’re looking for creative, capable, and collaborative team members to join in and help build our momentum. As long as you have the skills and can get the work done, you can work anywhere (and anytime) you want.

     We are a small but mighty team. We appreciate friendly people who can solve problems, get along with others, and tell us how to be better. We also aim to live a happy, healthy life away from work. We believe in reasonable hours, ample vacation time, and fun hobbies.

     Communication is a big thing for us. We use Slack for chatting, Zoom for facetime, and Asana for planning. Our team meetings revolve around company updates, brainstorming sessions, feedback and check-ins, team building, and social events.

     At PickFu, we value ersity. We strongly encourage candidates of all different backgrounds and identities to apply.

• Our salary range for a US-based candidate is $50,000-75,000, depending on experience. (Applicants from outside the United States will be offered comparable benefits; monthly pay will be determined by geo-location.)

• Comprehensive healthcare, 401K, and other company perks.

• Unlimited PTO. We believe in reasonable working hours and time away from the computer.

• Our equipment policy allows for a standard MacBook Air (or equivalent), and we’ll even help you set up your workstation.

• Professional development allowance towards education, books, or anything that you think will be beneficial in this role.

HIRING PROCESS

     We will begin reviewing applications on a rolling basis. Our hiring committee looks at every resume, so please be patient with us. We receive hundreds of applications for each role, so unfortunately, our team is unable to provide inidual feedback.

     We understand that this can be a long process, so we want to make interview expectations as transparent as possible. The first interview will be a 60-minute call with the hiring manager and operations manager, followed by a short assignment. Finalists will be asked to meet with our co-founders for a 30-minute interview. We’ll do reference and background checks before making an offer, and you’ll also have the opportunity to chat with other members of the team if you’d like. We promise that there won’t be any tricks or twists along the way.

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' voice and video communication.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

We are a remote-first, global team across US, Europe, Armenia and Asia.

The Role:

As a Customer Solutions Architect (CSA) at Krisp, you will lead our technical engagements with global application and device developers, encompassing technical integration expertise and business development acumen.

You’ll be responsible for delivering technical wins at embedded customer accounts. You’ll lead the technical pre-sales relationship, propose technical architectures, demonstrate the technology, anticipate concerns, and offer creative solutions. You’ll build customer trust in Krisp solutions.

As a CSA, you should be comfortable engaging a CEO or sketching out a call flow on a whiteboard with customer software engineers.

What You’ll Do:

• Help customers achieve success by leading the technical engagement, recommending best-practice solutions, and guiding them on how to use Krisp’s SDKs
• Own the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Krisp technologies to achieve their goals
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Build highly interactive and engaging customer demonstrations while forming strong customer relationships.

What We’re Looking For

• 5+ years engineering experience supporting complex, technical products and 3+ years customer facing experience, specifically with technical integrations
• BS/BA degree required
• Previous software development experience in one or more of the following areas:
  • Client development (Win, Mac, Linux, iOS, Android)
  • Web development (JavaScript, HTML/CSS, frontend frameworks)
  • Experience with APIs
• Excellent communicator and presenter able to gain audience confidence
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Hands-on, high-energy, passionate, and creative problem solver with know-how to get things done and ability to lead others to success
• Demonstrated success at serving multiple developers with complex solutions
• Strong empathy for customers and passion for revenue and growth
• Experience working with cross functional teams and in a matrix environment to achieve company objectives.

Benefits at Krisp:

• Competitive compensation
• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Unlimited PTO
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

Bridgit is workforce intelligence for the construction industry. Our mission is simple – to help the trillion dollar construction industry maximize profits and reduce risk by taking a people-first approach. We are, and always have been, driven by the want to disrupt and transform construction.

Bridgit was founded on the belief of disrupting the norm and challenging conventional processes by defining real problems for real people. We strive to build approachable yet innovative solutions.

We offer a remote-first environment with flexible working hours as well as options for working locations. At Bridgit, you’ll have the opportunity to make an impact!

As Customer Success Manager, you will work directly with Bridgit Bench customers, ensuring successful adoption and guiding them in optimizing the way they manage their workforce. You are extraordinarily organized and can juggle complex projects with multiple stakeholders. At Bridgit, you can expect to act as the voice of the customer.

You can expect to:

• Be the primary point of contact for existing Bridgit Bench customers
• Develop a trusted advisor relationship with key customers
• Execute on account management processes including onboarding, training, check ins
• Manage account health and drive the renewal process
• Generate expansion or upsell opportunities through effective account planning
• Be responsible for timely delivery of requested products and services
• Work closely with the sales team to create and execute on account plans

Current and future Bridgitrons embody these core values:

• Deliver results, fast. We are resourceful, adaptable and resilient. We hold ourselves accountable.
• Fixate on the customer. We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.
• Be open, be honest. We keep our minds open as we actively exchange feedback, drawing on our erse perspectives.
• Win or lose together. We don’t point fingers when we lose, and we celebrate together when we win.
• Never stop learning. We continually set the bar higher.

Does that sound like you? Great! Here’s what else you’ll need:

• 2+ years of experience in a relationship building role, bonus points if you’ve previously worked in a customer success role at a SaaS organization
• A good understanding of working with multiple stakeholders within a strategic customer account
• You enjoy a cross-functional role where you get to collaborate outside of your immediate team (product, marketing, sales, etc.)
• You take pride in your organizational skills
• Impeccable verbal and written communication skills, making you an excellent listener, negotiator and presenter
• You have the ability to build and nurture strong relationships
• You enjoy customer-facing interactions and have a commitment to providing outstanding customer service
• You are comfortable with occasional travel and able to meet travel requirements to the US and within Canada

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays and extended long weekends

Bridgit values ersity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.